CN104899792A - Method for performing business expansion service handling of power interactive service terminal based on electronic signature technology - Google Patents
Method for performing business expansion service handling of power interactive service terminal based on electronic signature technology Download PDFInfo
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Abstract
The invention relates to the field of power services, and particularly relates to a method for performing business expansion service handling of a power interactive service terminal based on an electronic signature technology. The method comprises the following steps: (1) authenticating identity: an electricity customer entering the homepage of a power self-help service system on the power interactive service terminal, selecting a service option to be handled, then entering an identity authentication link, and putting the identity card on an authentication module of the terminal for acknowledging; wherein if the authentication fails, the system will prompt information (you are not qualified for service acceptance, please contact servicers); if the authentication succeeds, the system stores customer information and enters next operation procedure; (2) submitting and scanning materials; (3) applying a service; (4) acknowledging an electronic signature; and (5) submitting information. The method fulfills the purpose of automatically processing marketing business expansion service handling procedures by using the power interactive service terminal. By introducing the electronic signature technology, the consumption of massive paper forms is reduced, the consumption of resources is reduced, and unnecessary loss caused by damage or loss of paper is effectively avoided.
Description
Technical field
The present invention relates to electrical power services field, particularly relate to a kind of method of carrying out electric power interactive, service terminal Business Process System service handling based on electronic signature technology.
Background technology
Term implication in the present invention is as follows:
Electricity customers: set up with power supply enterprise in accordance with the law and supply the tissue of electricity consumption relation or individual to be called Electricity customers, be called for short user, different electricity consumption address is considered as different user.
Business Process System: accept client's electricity consumption application, according to the demand of client electricity consumption and the situation in conjunction with supply network formulates safety, economically and reasonably power supply plan.Determine that power supply engineering is invested, organize the design and implementation of power supply engineering, organize and coordinate and check the design and implementation of Electricity customers internal engineering, signing contract for the supply and use of electricity, dress table connects electricity etc.From accepting the overall process of client's electricity consumption application to formally powering to client.
Electronic signature: Electronically contained, appended for identifying signer's identity and showing that signer approves the data of wherein content in electronic message.
Current State Grid Corporation of China, when carrying out Electricity customers Business Process System business, mainly adopts the service handling pattern that scene, business hall is manually handled.But along with the increase year by year of Electricity customers, progressively increasing of electricity consumption type, electrical power services mode needs to be developed to diversity by unicity, improves and improves existing power supply service mode, expands Novel electric services channels, promotes the important content that power supply service level becomes marketing work.Therefore need badly and explore the relevant method of work that can realize Business Process System service handling process automation, to meet Business Process System service handling requirement growing at present.
At present when carrying out the work of Business Process System service handling, Electricity customers goes to business hall sales counter usually, sales counter staff carries out the work of client's Requisition Validation, comprise: first need the demand information that provides client or data to register, fail to providing imperfect because of data to meet the client accepting application condition, the data that registration, preservation provide, treats that client is to related data completion; Afterwards provided demand information is analyzed, as necessary by the further communication with client, specify demand.Business application corresponding to customer selecting is guided to handle subsequently, finishing service admissibility.Whole service handling flow process as shown in Figure 1.
There is following problem in current Business Process System service handling workflow:
(1) need when business handling to fill in papery document, consume a large amount of paper, and paper easily causes the situation of breakage, loss, cause unnecessary loss;
(2) according to recorded informations such as the customer informations of hand filling on papery document, in system, when data preparation and typing, workload is very large, easily occurs information mistake.
Summary of the invention
The object of the invention is to, the scene that can be widely used in all kinds of Business Process System business of SG186 sales service application system to the achievement of the technique study carrying out electric power interactive service terminal Business Process System service handling based on electronic signature technology accepts, owing to introducing electric power interactive service terminal, by the management system of structure electric power interactive service terminal and the use of electronic signature technology, achieve the robotization of business flow processing, and the automatic transmission of Electricity customers business handling related data information, improve accuracy and the real-time of data, substantially reduce the number artificial labor capacity, improve work efficiency.
Technical scheme of the present invention is as follows:
Carry out a method for electric power interactive service terminal Business Process System service handling based on electronic signature technology, it is characterized in that, described method is as follows:
(1) authentication
Electricity customers enters Power Self-service System homepage on electric power interactive service terminal, the business option handled needed for selection, enters authentication link subsequently, I.D. is put into authentication module corresponding to terminal and carries out confirmation work; If authentification failure, system will information: " you do not meet the condition of service handling, please contact business personnel "; If success, system will be preserved customer information and be entered next operating process;
(2) scanning submitted to by material
According to the difference of institute's transacting business, required application material is placed on terminal scanning region and scans by Electricity customers, and respective scanned information can be preserved by system;
(3) business application
After material has been submitted to, enter the traffic item application stage; Power information is registered by contact action; Client's fill message stores in systems in which in an encrypted form;
(4) electronic signature confirms
After system generates electricity consumption request slip, Electricity customers confirms; By introducing electronic signature technology, utilizing asymmetric-key encryption technology, digital digest technology, directly being signed or Electronic Signature on densifying plate by signature pen, completing the confirmation work of client;
(5) information is submitted to
After Electricity customers signature confirms electricity consumption request slip, click information is submitted to, and business application work completes; All data messages of this typing are delivered to sales service application system by integration payment access-in management platform by system, enter follow-up business processing flow.
Further, described interactive service terminal supports that client does not cause the business scenario repeatedly submitted to entirely because material carries.
Further, in described step (2), described interactive service terminal has video interactive and remote assistance module, and client accepts by giant-screen and telephone remote the guidance that customer service attends a banquet, progressively typing accepts information, and what complete electricity consumption request slip fills in work.
Beneficial effect of the present invention is:
Invention achieves and utilize electric power interactive service terminal, by the object of marketing Business Process System service handling process automation process.In whole service handling process, from client identity certification, associated materials is submitted to, power information is registered, client's signature confirms information and is committed to sales service application system, whole flow process relies on electric power interactive service terminal and terminal management system, achieve the robotization circulation of data message, greatly reduce artificial participation and handle step, reduce the information error because human factor causes, improve the work efficiency of staff, ensure accuracy and the promptness of data.In addition, by introducing electronic signature technology, decreasing a large amount of uses of papery document, reducing the consumption of resource, and effectively prevent because of paper damage, lose the unnecessary loss that causes.
Accompanying drawing explanation
Fig. 1 is business handling mode process flow diagram of the prior art.
Fig. 2 is business handling mode process flow diagram of the present invention.
Embodiment
Accepting Electricity customers Business Process System at electric power interactive service terminal, to handle the embodiment of application as follows:
(1) authentication
Electricity customers enters Power Self-service System homepage on electric power interactive service terminal, the business option handled needed for selection, enters authentication link subsequently, I.D. is put into authentication module corresponding to terminal and carries out confirmation work.If authentification failure, system will information (you do not meet the condition of service handling, please contact business personnel), if success, system will be preserved customer information and be entered next operating process.
(2) scanning submitted to by material
According to the difference of institute's transacting business, required application material is placed on terminal scanning region and scans by Electricity customers, and respective scanned information can be preserved by system.Interactive service terminal supports that client does not cause the business scenario repeatedly submitted to entirely because material carries, for client provides better convenience.
(3) business application
After material has been submitted to, enter the traffic item application stage.Power information is registered by contact action.System introduces video interactive and remote assistance technology, and client accepts by giant-screen and telephone remote the guidance that customer service attends a banquet, and progressively typing accepts information, and what complete electricity consumption request slip fills in work.Client's fill message stores in systems in which in an encrypted form.
(4) electronic signature confirms
System needs Electricity customers to confirm after generating electricity consumption request slip.By introducing electronic signature technology, utilize asymmetric-key encryption technology, digital digest technology etc., the similar common physics signature write on paper, is directly signed or Electronic Signature by signature pen, completes the confirmation work of client on densifying plate.Electronic signature confirm no longer need document to print affix one's seal signature after submit to again, simplify the flow process that client traffic is handled.
(5) information is submitted to
After Electricity customers signature confirms electricity consumption request slip, click information is submitted to, and business application work completes.All data messages of this typing can be delivered to sales service application system by integration payment access-in management platform by system, enter follow-up business processing flow.
Electric power interactive service terminal management system is that the calling of terminal accesses and process, Video service process, multimedia collaboration control and management, data storage etc. provide processing platform, be responsible for carrying out the mutual of data message with other system simultaneously, mainly comprise the major functions such as business handling, information inquiry, terminal monitoring.
Business handling function: the non-resident new clothes of high pressure new clothes, low pressure, high pressure increase-volume are provided, subtract the new clothes increase-volumes such as appearance and change electricity consumption business service.
Information searching function: comprise the functions such as balance information queries, payment information inquiry, business handling inquiry, electricity electricity charge inquiry.
Terminal monitoring function: the functions such as terminal running state monitoring, terminal abnormal management, terminal staging are provided.
System adopts the mode economized and concentrate and dispose, primarily of compositions such as database server, application server, interface servers.
Technical goal and the technical characterstic of this project are:
(1) robotization of stream compression.From electric power interactive service terminal to sales service application system, period service data information storage, transmit the equal robotization of flow process and realize, decrease owing to manually participating in the data error caused.
(2) introduce electronic signature technology, reduce a large amount of uses of papery document, avoid the wasting of resources, and improve the convenience of business handling process.
Claims (3)
1. carry out a method for electric power interactive service terminal Business Process System service handling based on electronic signature technology, it is characterized in that, described method is as follows:
(1) authentication
Electricity customers enters Power Self-service System homepage on electric power interactive service terminal, the business option handled needed for selection, enters authentication link subsequently, I.D. is put into authentication module corresponding to terminal and carries out confirmation work; If authentification failure, system will information: " you do not meet the condition of service handling, please contact business personnel "; If success, system will be preserved customer information and be entered next operating process;
(2) scanning submitted to by material
According to the difference of institute's transacting business, required application material is placed on terminal scanning region and scans by Electricity customers, and respective scanned information can be preserved by system;
(3) business application
After material has been submitted to, enter the traffic item application stage; Power information is registered by contact action; Client's fill message stores in systems in which in an encrypted form;
(4) electronic signature confirms
After system generates electricity consumption request slip, Electricity customers confirms; By introducing electronic signature technology, utilizing asymmetric-key encryption technology, digital digest technology, directly being signed or Electronic Signature on densifying plate by signature pen, completing the confirmation work of client;
(5) information is submitted to
After Electricity customers signature confirms electricity consumption request slip, click information is submitted to, and business application work completes; All data messages of this typing are delivered to sales service application system by integration payment access-in management platform by system, enter follow-up business processing flow.
2. a kind of method of carrying out electric power interactive service terminal Business Process System service handling based on electronic signature technology according to claim 1, is characterized in that: described interactive service terminal supports that client does not cause the business scenario repeatedly submitted to entirely because material carries.
3. a kind of method of carrying out electric power interactive service terminal Business Process System service handling based on electronic signature technology according to claim 1, it is characterized in that: in described step (2), described interactive service terminal has video interactive and remote assistance module, client accepts by giant-screen and telephone remote the guidance that customer service attends a banquet, progressively typing accepts information, and what complete electricity consumption request slip fills in work.
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105243440A (en) * | 2015-09-29 | 2016-01-13 | 国网浙江省电力公司温州供电公司 | Marketing mobile working platform based paperless office on-site working method |
| CN106022720A (en) * | 2016-05-17 | 2016-10-12 | 国网辽宁省电力有限公司鞍山供电公司 | Power utilization application self-service terminal for high-voltage user |
| CN106651292A (en) * | 2016-10-14 | 2017-05-10 | 福建亿榕信息技术有限公司 | Power marketing online paperless business management method and system |
| CN108509777A (en) * | 2017-12-25 | 2018-09-07 | 平安科技（深圳）有限公司 | A kind of electric endorsement method, electronic device and computer readable storage medium |
| CN109685445A (en) * | 2018-11-16 | 2019-04-26 | 视联动力信息技术股份有限公司 | A kind of method and apparatus that business integration is handled |
| CN115465175A (en) * | 2022-09-22 | 2022-12-13 | 国网河北省电力有限公司邯郸供电分公司 | Electric power service vehicle |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105243440A (en) * | 2015-09-29 | 2016-01-13 | 国网浙江省电力公司温州供电公司 | Marketing mobile working platform based paperless office on-site working method |
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| CN106651292A (en) * | 2016-10-14 | 2017-05-10 | 福建亿榕信息技术有限公司 | Power marketing online paperless business management method and system |
| CN108509777A (en) * | 2017-12-25 | 2018-09-07 | 平安科技（深圳）有限公司 | A kind of electric endorsement method, electronic device and computer readable storage medium |
| CN109685445A (en) * | 2018-11-16 | 2019-04-26 | 视联动力信息技术股份有限公司 | A kind of method and apparatus that business integration is handled |
| CN115465175A (en) * | 2022-09-22 | 2022-12-13 | 国网河北省电力有限公司邯郸供电分公司 | Electric power service vehicle |
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Effective date of registration: 20160607 Address after: 100035 No. 86 West Chang'an Avenue, Beijing, Xicheng District Applicant after: State Grid Corporation of China Applicant after: Electric Power Sciences Research Institute of State Grid Jibei Electric Power Company Limited Applicant after: Anshan Power Supply Company, State Grid Liaoning Electric Power Co., Ltd. Applicant after: Beijing Kedong Power Control System Co., Ltd. Address before: 100031 Beijing city Xicheng District No. 1 Nan Xiang Di Zang an Applicant before: Electric Power Sciences Research Institute of State Grid Jibei Electric Power Company Limited Applicant before: Anshan Power Supply Company, State Grid Liaoning Electric Power Co., Ltd. Applicant before: Beijing Kedong Power Control System Co., Ltd. |
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Application publication date: 20150909 |
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