CN108764932A - Electricity business hall intelligence graded dispatching method and system based on recognition of face - Google Patents
Electricity business hall intelligence graded dispatching method and system based on recognition of face Download PDFInfo
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Abstract
The invention discloses a kind of electricity business hall intelligence graded dispatching method and system based on recognition of face, includes the following steps：Obtain client's face image；The identity information of the client is obtained based on face identification method；Graded dispatching is carried out according to the identity information of the client, transacting business type and business hall busy extent, generating reception task according to scheduling result pushes to mobile job-oriented terminal.The present invention carries out identification by face recognition technology, and carries out graded dispatching based on client identity and business hall attendant's situation, improves and does electrical efficiency and realize differentiated service, helps to promote service quality.
Description
Technical field
The invention belongs to staff's scheduling fields more particularly to a kind of electricity business hall based on recognition of face intelligently to divide
Level scheduling method and system.
Background technology
Although electricity business hall is concentrated mainly on experience, the business ring of new business by experience type construction for many years
Border is comfortably experienced, is serviced in warm experience, and client is waiting for a long time, identification is difficult, big customer is not smart without preferential treatment, Products Show
The problems such as quasi-, can not fundamentally solve.
(1) peak traffic phase client is waiting for a long time.The business hall client of peak traffic phase is very more, and service number is close
The maximum service ability in business hall, attendant are nervously fumbled, and client is waiting for a long time.By to part of doing business Room peak period height
The statistics of peak period, peak period, business handling quantity was up to 13 per hour per station, waited for number at most up to 63 people.
(2) user identity identification is difficult.Most of client does not know the family number of oneself, the name in an account book provided be not it is not right, just
Be recorded with system it is inconsistent, even if unanimously, some name in an account book repetitive rates are higher, it is also necessary to further identification.Telephone number with
Electricity consumption address can not good location client, generally require multiple data group merging just can determine that visitor after repeatedly confirming
In every family number, the business handling time is wasted.
(3) big customer is without access to differentiated service.Although electric power enterprise has key customer manager, but if big customer without
Business hall is directly arrived in reservation, can not be by big customer from numerous clients since business hall lacks the means of big customer's identity of identifying
In identify, so that big customer is difficult to enjoy VIP services in business hall.
(4) business recommended there is no specific aim.With the development of enterprise, demand of the client to electrical power services presents diversified
Situation, but client is less to power business understanding.Basic business handling work is outer also to be wanted business hall attendant undertaking
Undertake business recommended function, shop assistant spends all that dispute is indiscriminate to describe multiple business, spends a large amount of time, user is often
Lose interest in and even dislike, promoting service effect is poor.
How to do electrical efficiency by existing software and hardware and the raising of client's big data analysis and realize differentiated service, is this
Field technology personnel technical problem in the urgent need to address at present.
Invention content
To overcome above-mentioned the deficiencies in the prior art, the electricity business hall intelligence based on recognition of face that the present invention provides a kind of
Graded dispatching method and system, the method determine the client identity into business hall based on face recognition technology, are based on client
Identity information, transacting business type and business hall busy extent carry out graded dispatching, are that the customer schedule of different levels is different
Attendant.The present invention carries out identification by face recognition technology, and is based on client identity and business hall attendant
Situation carries out graded dispatching, improves and does electrical efficiency and realize differentiated service, helps to promote service quality.
To achieve the above object, the present invention adopts the following technical scheme that：
A kind of electricity business hall intelligence graded dispatching method based on recognition of face, includes the following steps：
Obtain client's face image；
The identity information of the client is obtained based on face identification method；
Graded dispatching is carried out according to the identity information of the client, transacting business type and business hall busy extent, according to
Scheduling result generates reception task and pushes to mobile job-oriented terminal.
Further, associated storage client's real name identity information, client's facial image information and binding in the server
Customer information.
Further, the acquisition source of client's facial image information includes queue machine, the mobile terminal of client and battalion
Industry Room mobile application terminal.
Further, the identity information that the client is obtained based on face identification method includes：Calculate people in picture
Pitch angle, side face angle, the skew angle of face select positive customer image；Face characteristic is extracted, neural computing is based on
Condition code；Described document information is matched with the client's face image feature to prestore, it is defeated when matching degree reaches 80% or more
Go out matching result.
Further, prestore big customer's identity information and type of service attribute in server, the carry out graded dispatching
Including：Determine that it belongs to high-grade client or normal client, and the industry to be handled of determination according to the identity information of the client
Service type takes；Graded dispatching is carried out, attendant is distributed；The principle of the graded dispatching is that higher precedence, short task are excellent
Elder generation and First Come First Served, priority continuously decrease in sequence.
Further, the information of pre-stored service personnel, including reception customer type and all kinds of business handlings are gone back in server
Empirical value；Judge it is waiting after the grade of client, if corresponding attendant is not unique, based on service class to be handled
Type selects the type of service to handle the highest attendant of empirical value and pushes reception task.
Further, customer portrait, including label system are also pushed：Client's essential information, history power information, service plan
Slightly recommendation and promotion business.
Further, the promoting service label is the sense according to customer historical electricity consumption situation and transacting business situation analysis
The set of interest business.
Second purpose according to the present invention, the present invention also provides a kind of clothes for electricity business hall intelligence graded dispatching
Business device,
Receive client's face image；The identity information of the client is obtained based on face identification method；
Graded dispatching is carried out according to the identity information of the client, transacting business type and business hall busy extent, according to
Scheduling result generates reception task and pushes to mobile job-oriented terminal.
Third purpose according to the present invention, the present invention also provides a kind of, and the electricity business hall based on recognition of face intelligently divides
Grade scheduling system, including one or more image capture devices, multiple mobile job-oriented terminals and the server.
Beneficial effects of the present invention
1, the present invention is based on existing hardware devices, such as monitoring system, queue machine, mobile job-oriented terminal can be realized,
Easy to implement, availability is strong.
2, the present invention incorporates a large amount of customer datas from on-line off-line acquisition, and natural person, Electricity customers and client are compiled
The information such as code are bound, and are combined with face recognition technology so that client is in transacting business, even if not providing any card
Bright material also can rapidly and accurately obtain its customer number, simplify that do electric hand continuous, save the business handling time, alleviate
Queuing phenomena.
3, invention introduces face recognition technology, can after client enters hall its identity information of quick obtaining, sentence
Disconnected client's level is then based on the strategies such as preferential, the short priority of task of big customer and carries out graded dispatching, improves business hall service people
Member's utilization rate；Pertinent service is carried out for the client of different levels simultaneously, by differentiated service, when reducing client's waiting
It is long, promote customer service experience.
4, the present invention is based on a large amount of customer datas of collection, based on big data analysis can business progress interested be pre- to it
It surveys, it is business recommended with specific aim to ensure that, realize precisely service, and be conducive to provide customer satisfaction.
Description of the drawings
The accompanying drawings which form a part of this application are used for providing further understanding of the present application, and the application's shows
Meaning property embodiment and its explanation do not constitute the improper restriction to the application for explaining the application.
Fig. 1 is that the present invention is based on the electricity business hall intelligence graded dispatching method flow diagrams of recognition of face.
Specific implementation mode
It is noted that described further below be all exemplary, it is intended to provide further instruction to the application.Unless another
It indicates, all technical and scientific terms used herein has usual with the application person of an ordinary skill in the technical field
The identical meanings of understanding.
It should be noted that term used herein above is merely to describe specific implementation mode, and be not intended to restricted root
According to the illustrative embodiments of the application.As used herein, unless the context clearly indicates otherwise, otherwise singulative
It is also intended to include plural form, additionally, it should be understood that, when in the present specification using term "comprising" and/or " packet
Include " when, indicate existing characteristics, step, operation, device, component and/or combination thereof.
In the absence of conflict, the features in the embodiments and the embodiments of the present application can be combined with each other.
Embodiment one
The electricity business hall intelligence graded dispatching method based on recognition of face that present embodiment discloses a kind of, including：
Step 1：Customer image is obtained based on image capture device and is sent to server；
Step 2：Server receives customer image data, and the identity information of the client is obtained based on face identification method；
Graded dispatching is carried out according to the identity information of the client, transacting business type and business hall busy extent, generates reception task
It is sent to the mobile job-oriented terminal of relevant work personnel.
Described image collecting device includes：
(1) the existing video monitoring system of business hall is used, the customer image into hall is obtained based on monitor video；
And/or
(2) camera being arranged on queue machine is used, image is shot in the custom queueing number of taking and is concurrently sent to server；It is right
After in first time, client enters business hall, the brush identity card in the queue machine number of taking,
In order to realize that the acquisition of identity information, server include customer information database, the client's real name that prestores identity information,
The incidence relation of client's facial image information and binding customer information and these information.
The acquisition methods of customer image data include in the database：
On the basis of Electricity customers real name authentication, the electric power correlation installed by queue machine, client moves APP and industry
The comprehensive acquisition client face information of three kinds of channels of business hall mobile application that business person holds.
(1) queue machine, client's brush identity card on queue machine carry out queuing number-taking, and queue machine reads the identity card core of client
Piece gets the information such as identification card number, the ID Card Image of client；And the camera by being arranged on queue machine captures static
Face image；
(2) mobile APP, on the basis of having carried out real-name authentication, client is based on installed APP actives in terminal
Face image is acquired by the camera in terminal；
(3) business hall mobile application, business personnel carry out client after client authorization is agreed to, by business hall mobile application
Face information acquisition and real-name authentication.
The determination method of incidence relation includes：
(1) when sales counter, self-service pay dues terminal or business hall mobile application carry out business handling, system will currently be done client
The information such as the family archives of reason business, identity card, bind with client's face image of acquisition.It also can be by seeking when scene is handled
Industry Room personnel actively guide, inquire the relationship of transactor and archives householder, the input system after confirmation to realize natural person and use
The efficient association of electric client.When needing unbundlings, is verified through audit, the efficient association of natural person and Electricity customers can be released.
(2) it when client actively carries out Image Acquisition using mobile APP, is filled in when by the image and client enrollment of acquisition
Personal name, gender, identification card number, phone number, affiliated area, customer number (electricity charge Customs Assigned Number), (electricity charge are used with client
Family) information such as relationship are associated, realize the binding of personal information and Electricity customers.One client can bind one or more
Customer number.
(3) staff passes through the customer number of typing Electricity customers, the cell-phone number of natural person in electricity consumption Site Service
The information such as the relationship of code and client and the image for acquiring client, realize the binding of natural person and client identity；Change is contacted
The client of mode, can by staff at the scene services client while complete trade connection mode modification.
Face identification method：
(1) by calculating pitch angle, side face angle, the skew angle of face in picture, the client of proper angle is selected
Image；Image is pre-processed, shadow of the external factor such as illumination to recognition result is reduced under the premise of ensureing picture quality
It rings；
(2) feature location, segmentation are carried out to client's head image information (such as eyebrow, nose, lip, eyes position), calculated
Facial contour, eyes distance etc. are obtained, face characteristic is extracted, condition code is gone out by neural network computing；By the face figure of extraction
As characteristic scans for matching with the feature templates stored in database, that is, by face characteristic to be identified and obtain
To skin detection be compared, the identity information of face is judged according to similarity degree, when matching degree reaches
When 80% or more, matching result is exported, after each certification successfully identifies, newest image can be updated and be put into database, ensure number
It is consistent with recent face according to library data.
Specifically, prestore big customer's identity information, the information of attendant and type of service attribute in server.It is described
Attendant information includes it to the empirical value of different service types and service object's (big customer or normal client).Institute
It includes type of service based on the classification for handling duration to state type of service attribute.Preferably, client also obtains in the queue machine number of taking
The type of service to be handled.
The principle of the graded dispatching is higher precedence, short priority of task and First Come First Served.Higher precedence：It is high
Grade client refers mainly to big customer, when big customer enters in business hall, is specially received by key customer manager；Normal client then directly carries
Pilot's reception of awake current idle.Short priority of task：It handles time short business (business of such as paying dues) preferentially, is set using self-service
Channel, mobile device priority scheduling handle the business of paying dues on standby, line, reduce and wait for customer quantity.First Come First Served：In same visitor
In the case of family type, same type of service, serviced according to the sequencing for the number of taking.Priority gradually drops in sequence
It is low.
The graded dispatching includes：
(1) customer profile is transferred according to the identity information of the client, determines that it belongs to big customer or normal client.
If big customer, it is determined whether available free large power consumers personnel.
If having the large power consumers personnel of multiple free time, according to the multiple attendant to the warp of different service types
Value is tested, the highest attendant of empirical value is selected, the customer portrait information for generating reception task and the client pushes to the sky
The mobile job-oriented terminal of not busy attendant；
If only there are one idle large power consumers personnel, the customer portrait information for generating reception task and the client is sent
To the mobile job-oriented terminal of the attendant；
(2) if normal client, it is determined whether available free ordinary customer service personnel.
If having the ordinary customer service personnel of multiple free time, according to the multiple attendant to different service types
The customer portrait information of empirical value, the selection highest attendant of empirical value, generation reception task and the client push to described
The mobile job-oriented terminal of leisure service personnel；
If only there are one idle ordinary customer service personnel, the customer portrait information for generating reception task and the client is sent out
It send to the mobile job-oriented terminal of the attendant.
When there are many client of transacting business, not idle large power consumers personnel or ordinary customer service personnel, then
According to short priority of task and first come first served basis specified services personnel.
The reception task includes customer image, name, gender, age, telephone number, passport NO., electricity consumption address, visitor
The information such as family list and images match degree.Mobile job-oriented terminal receives automatic spring after reception task and reminds the page, display with
Upper information also provides identity confirmation, shop assistant is facilitated finally to confirm client identity if identifying multiple possible identity.
The customer portrait information includes client's essential information, power information, electricity consumption situation analysis, service strategy, business
The labels systems such as popularization.Client's essential information includes name, gender, age, telephone number, passport NO., electricity consumption address, if
The information such as VIP.Power information include customer type, trade classification, electricity price, industry electricity price, binding customer quantity, complain situation,
The information such as credit rating.Service strategy includes emphasis prompting has dispute client, service aware client etc. in the recent period, and provides service and build
View.Promoting service is according to customer electricity situation and transacting business situation analysis business interested, for these service generation industry
Label is promoted in business.
Because there are a large amount of client's autosensitization information for customer portrait, in order to protect client's individual privacy, server pushing
When customer portrait, using authorizing access mechanism, the corresponding attendant of task execution phase automatic authorization to access, reception task terminates
It authorizes and terminates afterwards, anyone can not have access to again.
Preferably, client-aware information is divided into different security level according to different classifications, while according to by data access personnel
Different posies, different identity are divided into different access levels, set different security level access rights.High-grade personnel can be by this
The data temporary Authorization that grade accesses gives inferior grade personnel, system to record licensing process and authorization data item, data service condition etc..
Optionally, storage service knowledge base is gone back in server, when client has interested business, is transferred the business and is known
Know, and according to the knowledge formation Quick Response Code, Quick Response Code described in mobile scanning terminal of the client by oneself can obtain described
Knowledge point.
Embodiment two
The purpose of the present embodiment is to provide a kind of server for realizing the graded dispatching method.
A kind of server for electricity business hall intelligence graded dispatching,
Receive client's face image into business hall；
The identity information of the client is obtained based on face identification method；
Graded dispatching is carried out according to the identity information of the client, transacting business type and business hall busy extent, according to
Scheduling result generates reception task and pushes to mobile job-oriented terminal.
Embodiment three
The purpose of the present embodiment is to provide a kind of electricity business hall intelligence graded dispatching system.
A kind of electricity business hall intelligence graded dispatching system based on recognition of face, including one or more Image Acquisition are set
Standby, multiple mobile job-oriented terminals and server, the server：
Receive client's face image into business hall that image capture device is sent；
The identity information of the client is obtained based on face identification method；
Graded dispatching is carried out according to the identity information of the client, transacting business type and business hall busy extent, according to
Scheduling result generates reception task and pushes to mobile job-oriented terminal.
Each step involved in the device of above example two and three is corresponding with embodiment of the method one, specific implementation mode
It can be found in the related description part of embodiment one.Term " computer readable storage medium " is construed as including one or more
The single medium or multiple media of instruction set；Any medium is should also be understood as including, any medium can be stored, be compiled
Code carries the instruction set for being executed by processor and processor is made to execute the either method in the present invention.
Beneficial effects of the present invention
1, the present invention is based on existing hardware devices, such as monitoring system, queue machine, mobile job-oriented terminal can be realized,
Easy to implement, availability is strong.
2, the present invention incorporates a large amount of customer datas from on-line off-line acquisition, and natural person, Electricity customers and client are compiled
The information such as code are bound, and are combined with face recognition technology so that client is in transacting business, even if not providing any card
Bright material also can rapidly and accurately obtain its customer number, simplify that do electric hand continuous, save the business handling time, alleviate
Queuing phenomena.
3, invention introduces face recognition technology, can after client enters hall its identity information of quick obtaining, sentence
Disconnected client's level is then based on the strategies such as preferential, the short priority of task of big customer and carries out graded dispatching, improves business hall service people
Member's utilization rate；Pertinent service is carried out for the client of different levels simultaneously, by differentiated service, when reducing client's waiting
It is long, promote customer service experience.
4, the present invention is based on a large amount of customer datas of collection, based on big data analysis can business progress interested be pre- to it
It surveys, it is business recommended with specific aim to ensure that, realize precisely service, and be conducive to provide customer satisfaction.
It will be understood by those skilled in the art that each module or each step of aforementioned present invention can be filled with general computer
It sets to realize, optionally, they can be realized with the program code that computing device can perform, it is thus possible to which they are stored
Be performed by computing device in the storage device, either they are fabricated to each integrated circuit modules or by they
In multiple modules or step be fabricated to single integrated circuit module to realize.The present invention is not limited to any specific hardware and
The combination of software.
Above-mentioned, although the foregoing specific embodiments of the present invention is described with reference to the accompanying drawings, not protects model to the present invention
The limitation enclosed, those skilled in the art should understand that, based on the technical solutions of the present invention, those skilled in the art are not
Need to make the creative labor the various modifications or changes that can be made still within protection scope of the present invention.
Claims (10)
1. a kind of electricity business hall intelligence graded dispatching method based on recognition of face, which is characterized in that include the following steps：
Obtain client's face image；
The identity information of the client is obtained based on face identification method；
Graded dispatching is carried out according to the identity information of the client, transacting business type and business hall busy extent, according to scheduling
As a result it generates reception task and pushes to mobile job-oriented terminal.
2. the electricity business hall intelligence graded dispatching method based on recognition of face as described in claim 1, which is characterized in that institute
State associated storage client real name identity information in server, client's facial image information and binding customer information.
3. the electricity business hall intelligence graded dispatching method based on recognition of face as claimed in claim 2, which is characterized in that institute
The acquisition source for stating client's facial image information includes queue machine, the mobile terminal of client and business hall mobile application terminal.
4. the electricity business hall intelligence graded dispatching method based on recognition of face as described in claim 1, which is characterized in that institute
It states and obtains the identity information of the client based on face identification method and include：Calculate the pitch angle of face, side face angle in picture
Degree, skew angle select positive customer image；Face characteristic is extracted, neural computing condition code is based on；By described document information
It is matched with the client's face image feature to prestore, when matching degree reaches 80% or more, exports matching result.
5. the electricity business hall intelligence graded dispatching method based on recognition of face as described in claim 1, which is characterized in that clothes
Prestore big customer's identity information and type of service attribute in business device, and the progress graded dispatching includes：According to the client's
Identity information determines that it belongs to high-grade client or normal client, and the type of service to be handled of determination takes；It is classified
Scheduling distributes attendant；The principle of the graded dispatching is higher precedence, short priority of task and First Come First Served, preferentially
Grade continuously decreases in sequence.
6. the electricity business hall intelligence graded dispatching method based on recognition of face as claimed in claim 5, which is characterized in that clothes
The information of pre-stored service personnel, including reception customer type and all kinds of business handling empirical values are gone back in business device；Judge to wait receiving
After the grade of client, if corresponding attendant is not unique, based on type of service to be handled, the type of service is selected to do
It manages the highest attendant of empirical value and pushes reception task.
7. the electricity business hall intelligence graded dispatching method based on recognition of face as described in claim 1, which is characterized in that also
Push customer portrait, including label system：Client's essential information, history power information, service strategy is recommended and promotion business.
8. the electricity business hall intelligence graded dispatching method based on recognition of face as described in claim 1, which is characterized in that institute
State the set that promoting service label is the business interested according to customer historical electricity consumption situation and transacting business situation analysis.
9. a kind of server for electricity business hall intelligence graded dispatching, which is characterized in that
Receive client's face image；
The identity information of the client is obtained based on face identification method；
Graded dispatching is carried out according to the identity information of the client, transacting business type and business hall busy extent, according to scheduling
As a result it generates reception task and pushes to mobile job-oriented terminal.
10. a kind of electricity business hall intelligence graded dispatching system based on recognition of face, which is characterized in that including one or more
Image capture device, multiple mobile job-oriented terminals and server as claimed in claim 9.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810312857.5A CN108764932A (en) | 2018-04-09 | 2018-04-09 | Electricity business hall intelligence graded dispatching method and system based on recognition of face |
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| CN201810312857.5A CN108764932A (en) | 2018-04-09 | 2018-04-09 | Electricity business hall intelligence graded dispatching method and system based on recognition of face |
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Cited By (18)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109712306A (en) * | 2018-12-29 | 2019-05-03 | 山东浪潮商用系统有限公司 | A kind of method and system of calling and queuing intelligent service |
| CN109767240A (en) * | 2018-12-17 | 2019-05-17 | 中国平安财产保险股份有限公司 | Cloud customer service distribution method, device, computer equipment and storage medium |
| CN109816200A (en) * | 2018-12-17 | 2019-05-28 | 平安国际融资租赁有限公司 | Task method for pushing, device, computer equipment and storage medium |
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| CN110659615A (en) * | 2019-09-26 | 2020-01-07 | 上海依图信息技术有限公司 | Passenger group flow and structural analysis system and method based on face recognition |
| CN110659575A (en) * | 2019-08-22 | 2020-01-07 | 中国平安财产保险股份有限公司 | Online customer service method and device, computer device and storage medium |
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| CN112365281A (en) * | 2020-10-28 | 2021-02-12 | 国网冀北电力有限公司计量中心 | Power customer service demand analysis method and device |
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| CN109767240A (en) * | 2018-12-17 | 2019-05-17 | 中国平安财产保险股份有限公司 | Cloud customer service distribution method, device, computer equipment and storage medium |
| CN109816200A (en) * | 2018-12-17 | 2019-05-28 | 平安国际融资租赁有限公司 | Task method for pushing, device, computer equipment and storage medium |
| CN109816200B (en) * | 2018-12-17 | 2023-11-28 | 平安国际融资租赁有限公司 | Task pushing method, device, computer equipment and storage medium |
| CN109872177A (en) * | 2018-12-24 | 2019-06-11 | 深圳市珍爱捷云信息技术有限公司 | Flow path processing method, device, computer equipment and computer readable storage medium |
| CN109712306A (en) * | 2018-12-29 | 2019-05-03 | 山东浪潮商用系统有限公司 | A kind of method and system of calling and queuing intelligent service |
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| CN110659615A (en) * | 2019-09-26 | 2020-01-07 | 上海依图信息技术有限公司 | Passenger group flow and structural analysis system and method based on face recognition |
| WO2021097717A1 (en) * | 2019-11-20 | 2021-05-27 | 深圳市欢太科技有限公司 | Permission management method and apparatus for user portrait, server, and storage medium |
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| CN111079557A (en) * | 2019-11-25 | 2020-04-28 | 山大地纬软件股份有限公司 | Face recognition-based automatic distribution method and system for electric power business hall service terminals |
| CN113076533A (en) * | 2020-01-03 | 2021-07-06 | 中国移动通信集团广东有限公司 | Service processing method and device |
| CN113076533B (en) * | 2020-01-03 | 2023-09-05 | 中国移动通信集团广东有限公司 | Service processing method and device |
| CN111324814A (en) * | 2020-03-05 | 2020-06-23 | 中国建设银行股份有限公司 | Control method, device and system of intelligent equipment |
| CN111723669A (en) * | 2020-05-21 | 2020-09-29 | 湖南三湘银行股份有限公司 | Bank client identity processing method based on space positioning |
| CN111723669B (en) * | 2020-05-21 | 2021-11-09 | 湖南三湘银行股份有限公司 | Bank client identity processing method based on space positioning |
| CN112183417B (en) * | 2020-09-30 | 2023-12-05 | 重庆天智慧启科技有限公司 | System and method for evaluating service capability of consultant in department of industry |
| CN112183417A (en) * | 2020-09-30 | 2021-01-05 | 重庆天智慧启科技有限公司 | Business consultant service capability evaluation system and method |
| CN112365281A (en) * | 2020-10-28 | 2021-02-12 | 国网冀北电力有限公司计量中心 | Power customer service demand analysis method and device |
| CN112365281B (en) * | 2020-10-28 | 2024-05-14 | 国网冀北电力有限公司计量中心 | Power customer service demand analysis method and device |
| CN112580538A (en) * | 2020-12-23 | 2021-03-30 | 平安银行股份有限公司 | Customer service personnel scheduling method, device, equipment and storage medium |
| CN112580538B (en) * | 2020-12-23 | 2024-03-26 | 平安银行股份有限公司 | Customer service personnel scheduling method, device, equipment and storage medium |
| CN112738066A (en) * | 2020-12-25 | 2021-04-30 | 合肥诚记信息科技有限公司 | Business hall service intelligent distribution system and method |
| CN113635324A (en) * | 2021-08-20 | 2021-11-12 | 中国工商银行股份有限公司 | Intelligent coordination service method and system |
| WO2023159525A1 (en) * | 2022-02-25 | 2023-08-31 | 京东方科技集团股份有限公司 | Customer service method, apparatus and system, and storage medium |
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