CN108470157A - A kind of customer information acquisition methods and system - Google Patents
A kind of customer information acquisition methods and system Download PDFInfo
- Publication number
- CN108470157A CN108470157A CN201810185458.7A CN201810185458A CN108470157A CN 108470157 A CN108470157 A CN 108470157A CN 201810185458 A CN201810185458 A CN 201810185458A CN 108470157 A CN108470157 A CN 108470157A
- Authority
- CN
- China
- Prior art keywords
- customer
- duty
- cloud platform
- customer information
- marketing consultant
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
- G06V40/16—Human faces, e.g. facial parts, sketches or expressions
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Strategic Management (AREA)
- Entrepreneurship & Innovation (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Human Resources & Organizations (AREA)
- Theoretical Computer Science (AREA)
- Economics (AREA)
- General Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Marketing (AREA)
- Finance (AREA)
- Oral & Maxillofacial Surgery (AREA)
- General Health & Medical Sciences (AREA)
- Game Theory and Decision Science (AREA)
- Health & Medical Sciences (AREA)
- Human Computer Interaction (AREA)
- Multimedia (AREA)
- Data Mining & Analysis (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The present invention relates to a kind of customer information acquisition methods and system, this method to include：The shooting of face snap video camera captures facial image and is sent to cloud platform；The cloud platform identifies customer into shop image from the facial image of candid photograph, and customer is issued into shop image in the Intelligent mobile equipment for the marketing consultant on duty for being equipped with user APP；The customer is loaded on the Customer Information archives strap form to prestore by the user APP into shop image, obtains the Customer Information file card into shop image with customer；The user APP receives the Customer Information that marketing consultant on duty fills in, and marketing consultant on duty is filled in the Customer Information file card finished and returns to the cloud platform, so that the cloud platform storage Customer Information, follows up for subsequent sale and manage.Technical scheme of the present invention can solve the problems, such as that customer information obtains human cost height in the prior art and accuracy rate is not high.
Description
Technical field
The present invention relates to customer information big data administrative skill fields, and in particular to a kind of customer information acquisition methods and is
System.
Background technology
The management of the exhibition room volume of the flow of passengers and the important link that Customer Tracking is automobile exhibition room retail management, industry is main at present does
Method is equipped with foreground or exhibition room data supervise and examine person, for recording：Client pays close attention to vehicle, reception into shop time, departure time, client
Marketing consultant.In the case where no omission records passenger flow, the core data of management of exihibition rooms can be accurately obtained, is received for the first time
Amount, again reception amount, exchange hand etc..But it is as follows to face main problem at present：1, contributing shop is reluctant based on the considerations of personnel cost
Meaning is equipped with foreground or exhibition room data supervise and examine person；2, it in the case where foreground or exhibition room data supervise and examine person lack, is usually cared for by sale
It asks and records or voluntarily record in turn, marketing consultant is in the instinct for choosing client, can largely fail to register error of omission, low intention line in excluding
Rope.Under such exhibition room basis volume of the flow of passengers data, be calculated stay a grade rate, reception duration coincidence rate, again into shop rate, at
The indexs such as friendship rate, test drive rate have a greatly reduced quality to the meaning of management whole distortions；3, the supervise and examine of exhibition room data is due to sending out in post
Exhibition space is small, is also faced with the difficult problem of recruitment.
Invention content
In view of this, it is an object of the invention to overcome the deficiencies of the prior art and provide a kind of customer information acquisition methods
And system, solve the problems, such as that customer information obtains human cost height in the prior art and accuracy rate is not high.
In order to achieve the above object, the present invention adopts the following technical scheme that：
A kind of customer information acquisition methods, including：
The shooting of face snap video camera captures facial image and is sent to cloud platform；
The cloud platform identifies customer into shop image from the facial image of candid photograph, and customer is issued into shop image
It is equipped in the Intelligent mobile equipment of marketing consultant on duty of user APP；
The customer is loaded on the Customer Information archives strap form to prestore by the user APP into shop image, obtains band
There is Customer Information file card of the customer into shop image；
The user APP receives the Customer Information that marketing consultant on duty fills in, and marketing consultant on duty is filled in and is finished
Customer Information file card returns to the cloud platform so that the cloud platform storage Customer Information, for subsequent sale with
Into management.
Preferably, the cloud platform identifies customer into shop image, specially from the facial image of candid photograph：
The cloud platform carries out the non-facial image into shop customer in the facial image of candid photograph and cloud platform database
It compares, if comparing the facial image for successfully giving up candid photograph, otherwise, the facial image of candid photograph is recognized；Wherein, institute
The non-facial image into shop customer stated in cloud platform database includes：
The facial image of exhibition room staff, backstage manager are entered into database in advance；Wherein, exhibition room work people
Member includes marketing consultant on duty and other staff；
The facial image of other irrelevant personnel, by backstage manager manual identification, cloud platform note when occurring for the first time
It records and stores in database；Wherein, other irrelevant personnel include：Courier or two nets, business contact personnel.
Preferably, customer is issued to the intelligence for the marketing consultant on duty for being equipped with user APP by the cloud platform into shop image
In energy mobile device, specially：
The cloud platform by customer into shop image with after blocking icon covering, Occlusion Map target customer will be carried into shop image
It is issued in the Intelligent mobile equipment for the marketing consultant on duty for being equipped with user APP.
Preferably, the cloud platform by be issued into shop image with Occlusion Map target customer be equipped with user APP
In the Intelligent mobile equipment of hilllock marketing consultant, specially：
The cloud platform generates marketing consultant's shift report on duty of the same day automatic samsara：
The cloud platform will be issued with Occlusion Map target customer into shop image according to marketing consultant's shift report on duty
To being equipped in the Intelligent mobile equipment of marketing consultant on duty of user APP, specially：
If the user APP of the marketing consultant on duty of first cis-position is received with Occlusion Map in marketing consultant's shift report on duty
Target customer sends response signal, the cloud platform is cared for sale on duty not in preset time into after the image of shop to cloud platform
Ask that the user APP of the marketing consultant on duty of the second cis-position in shift report is sent with Occlusion Map target customer into shop image, according to this
Each of searching loop marketing consultant's shift report on duty marketing consultant on duty, until receiving the user of any hilllock marketing consultant
The response signal that APP is sent.
Preferably, the user APP of any marketing consultant on duty sends response signal to cloud platform, specially：
User APP receive user's finger pressure with Occlusion Map target customer into shop image when, start the automatic of preset duration
Recording, while sending response signal to cloud platform.
Preferably, the cloud platform generates marketing consultant's shift report on duty of the same day automatic samsara, including：
The marketing consultant's name on duty for receiving exhibition room manager's input, generates cis-position shift report；
Being preengage according to marketing consultant on duty hands over the vehicle time to be adjusted the cis-position shift report；
According to reservation client's time, the cis-position being aligned to after adjustment there are about the slotting sequence of the marketing consultant on duty of client in advance is arranged an order according to class and grade
In table, marketing consultant's shift report on duty is generated；
The marketing consultant on duty sent according to attendance checking system registers list, is adjusted to marketing consultant's shift report on duty
It is whole, generate marketing consultant's shift report on duty of the same day automatic samsara.
Preferably, the user APP receives the Customer Information that marketing consultant on duty fills in, including：
If the user APP detect user click system interface on reception trigger button, output with customer into
The Customer Information file card of shop image, to receive the Customer Information that marketing consultant on duty fills in；The Customer Information includes：Client
Demand information and/or sales behavior information；
If the user APP receives customer's departure image of cloud platform transmission, customer's departure image is loaded into described
In Customer Information file card, otherwise, customer's departure image that marketing consultant on duty uploads is received.
Preferably, the customer information acquisition methods further include：
If the user APP detects that user clicks other trigger buttons on system interface, band is sent to cloud platform
There is feedback signal of the customer into shop image identification, so that cloud platform controls the face snap Camera location and shoots the customer's
Movement track and departure image；
If the user APP detect user click on system interface when delivering trigger button, into secondary interface, with
Make marketing consultant on duty that other marketing consultant's name look-up phones or the input wechat pet name be selected to enter communication request state.
Preferably, the customer information acquisition methods further include：
Count the Customer Information file card quantity of marketing consultant's passback on duty；
According to what is filled on the Customer Information file card quantity of marketing consultant on duty passback and the Customer Information file card
Critical field information coverage assesses the customer information acquisition capability of marketing consultant on duty.
A kind of customer information obtains system, for running above-mentioned customer information acquisition methods, including：Face snap images
Machine, cloud platform and user APP, wherein the face snap video camera and the wired or wireless connection of cloud platform, cloud platform and user
Intelligent mobile equipment be wirelessly connected, the user APP is installed in the smart machine, the Intelligent mobile equipment includes：
Smart mobile phone, tablet computer and/or laptop.
The present invention uses above technical scheme, at least has following advantageous effect：
This customer information acquisition methods provided by the invention and system, face snap video camera, cloud platform and user APP
Three coordinates operation, cloud platform to be responsible for identifying and issuing the customer of face snap video capture into shop image, and user APP is responsible for
Customer is loaded into shop image on the Customer Information archives strap form to prestore, the Customer Information into shop image with customer is obtained
File card, marketing consultant on duty fills in Customer Information file card, and returns to cloud platform for subsequent sale by user APP
Follow-up management.Technical scheme of the present invention, based on objective real-time customer into shop image (such as photo) to original passenger flow information
It is counted, therefore, has prevented to fail to register problem, it is ensured that the round-the-clock exhaustive of exhibition room passenger flow data is registered, and customer information obtains
Take accuracy rate height.
On this basis, backstage manager can manage KPI with accurate calculation items；In addition, due to marketing consultant on duty
Customer Information file card can be independently filled in, instead of exhibition room foreground or data supervise and examine person, has saved the manpower of contributing shop management
Cost, while also achieving with no paper efficiently office.
Description of the drawings
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technology description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
Obtain other attached drawings according to these attached drawings.
Fig. 1 is a kind of flow diagram for customer information acquisition methods that one embodiment of the invention provides；
Fig. 2 is the schematic block diagram that a kind of customer information that one embodiment of the invention provides obtains system.
Specific implementation mode
To make the object, technical solutions and advantages of the present invention clearer, technical scheme of the present invention will be carried out below
Detailed description.Obviously, described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Base
Embodiment in the present invention, those of ordinary skill in the art are obtained all without making creative work
Other embodiment belongs to the range that the present invention is protected.
Below by drawings and examples, technical scheme of the present invention will be described in further detail.
Referring to Fig. 1, a kind of customer information acquisition methods that one embodiment of the invention provides, including：
Step S1, the shooting of face snap video camera captures facial image and is sent to cloud platform；
Step S2, the described cloud platform identifies customer into shop image from the facial image of candid photograph, and by customer into shop figure
As being issued in the Intelligent mobile equipment for the marketing consultant on duty for being equipped with user APP；
The customer is loaded on the Customer Information archives strap form to prestore by step S3, the described user APP into shop image,
Obtain the Customer Information file card into shop image with customer；
Step S4, the described user APP receives the Customer Information that marketing consultant on duty fills in, and marketing consultant on duty is filled in
The Customer Information file card finished returns to the cloud platform, so that the cloud platform storage Customer Information, for subsequent
Sale follow-up management.
Preferably, the cloud platform is SaaS cloud platforms.
It is understood that this customer information acquisition methods provided by the invention, face snap video camera, cloud platform and
User APP three coordinates operation, and cloud platform is responsible for identifying and issue the customer of face snap video capture into shop image, user
APP is responsible for customer being loaded into shop image on the Customer Information archives strap form to prestore, obtains carrying customer into shop image
Customer Information file card, marketing consultant on duty fill in Customer Information file card, and are returned to after cloud platform is used for by user APP
Continuous sale follow-up management.Technical scheme of the present invention, based on objective real-time customer into shop image (such as photo) to original
Passenger flow information is counted, and therefore, has prevented to fail to register problem, it is ensured that the round-the-clock exhaustive of exhibition room passenger flow data is registered, visitor
Family acquisition of information accuracy rate is high.
On this basis, backstage manager can manage KPI with accurate calculation items；In addition, due to marketing consultant on duty
Customer Information file card can be independently filled in, instead of exhibition room foreground or data supervise and examine person, has saved the manpower of contributing shop management
Cost, while also achieving with no paper efficiently office.
Preferably, the cloud platform identifies customer into shop image, specially from the facial image of candid photograph：
The cloud platform carries out the non-facial image into shop customer in the facial image of candid photograph and cloud platform database
It compares, if comparing the facial image for successfully giving up candid photograph, otherwise, the facial image of candid photograph is recognized；Wherein, institute
The non-facial image into shop customer stated in cloud platform database includes：
The facial image of exhibition room staff, backstage manager are entered into database in advance；Wherein, exhibition room work people
Member includes marketing consultant on duty and other staff；
The facial image of other irrelevant personnel, by backstage manager manual identification, cloud platform note when occurring for the first time
It records and stores in database；Wherein, other irrelevant personnel include：Courier or two nets, business contact personnel.
It should be noted that cloud platform gives up the facial image of candid photograph, can be facial image deletion is not preserved and
It does not issue, can also be that the facial image is stored in database, in case backstage manager verifies to optimize memory space
Or uses, the cloud platform such as follow-up data processing give up the facial image of candid photograph, specific action behavior can be according to user's needs
It is configured.
Preferably, customer is issued to the intelligence for the marketing consultant on duty for being equipped with user APP by the cloud platform into shop image
In energy mobile device, specially：
The cloud platform by customer into shop image with after blocking icon covering, Occlusion Map target customer will be carried into shop image
It is issued in the Intelligent mobile equipment for the marketing consultant on duty for being equipped with user APP.
It should be noted that the cloud platform facial image for identifying courier secondary to the facial image of candid photograph or two
Net, business contact personnel facial image, can be with manual identified, can also be according to user's face sketch recognition (prior art, in this Shen
Please in repeat no more).
Further it will be understood that cloud platform by customer into shop image with block icon covering after, will carry block icon
Customer be issued into shop image in the Intelligent mobile equipment for the marketing consultant on duty for being equipped with user APP, be advantageous in that：Distribution
Customer do not directly displayed on user APP into shop image, but cover one block icon (for example, cartoon picture), finger
According to just showing, it can see to avoid customer scene and oneself be photographed embarrassment or cause dispute.
Preferably, the cloud platform by be issued into shop image with Occlusion Map target customer be equipped with user APP
In the Intelligent mobile equipment of hilllock marketing consultant, specially：
The cloud platform generates marketing consultant's shift report on duty of the same day automatic samsara：
The cloud platform will be issued with Occlusion Map target customer into shop image according to marketing consultant's shift report on duty
To being equipped in the Intelligent mobile equipment of marketing consultant on duty of user APP, specially：
If the user APP of the marketing consultant on duty of first cis-position is received with Occlusion Map in marketing consultant's shift report on duty
Target customer sends response signal, the cloud platform is cared for sale on duty not in preset time into after the image of shop to cloud platform
Ask that the user APP of the marketing consultant on duty of the second cis-position in shift report is sent with Occlusion Map target customer into shop image, according to this
Each of searching loop marketing consultant's shift report on duty marketing consultant on duty, until receiving the user of any hilllock marketing consultant
The response signal that APP is sent.
Preferably, the user APP of any marketing consultant on duty sends response signal to cloud platform, specially：
User APP receive user's finger pressure with Occlusion Map target customer into shop image when, start the automatic of preset duration
Recording, while sending response signal to cloud platform.
Preferably, the preset duration is 30 seconds, has the contributing shop recording pen complete monitoring of small part at present, does so effect
Though fruit is good, time-consuming and laborious, and automatic recording of the present invention 30 seconds, the meaning of monitoring in this 30 seconds is the reception it can be seen that originally
Quality, convenient for assessing the service quality of marketing consultant on duty.
Preferably, the cloud platform generates marketing consultant's shift report on duty of the same day automatic samsara, including：
The marketing consultant's name on duty for receiving exhibition room manager's input, generates cis-position shift report；
Being preengage according to marketing consultant on duty hands over the vehicle time to be adjusted the cis-position shift report；
According to reservation client's time, the cis-position being aligned to after adjustment there are about the slotting sequence of the marketing consultant on duty of client in advance is arranged an order according to class and grade
In table, marketing consultant's shift report on duty is generated；
The marketing consultant on duty sent according to attendance checking system registers list, is adjusted to marketing consultant's shift report on duty
It is whole, generate marketing consultant's shift report on duty of the same day automatic samsara.
Preferably, the user APP receives the Customer Information that marketing consultant on duty fills in, including：
If the user APP detect user click system interface on reception trigger button, output with customer into
The Customer Information file card of shop image, to receive the Customer Information that marketing consultant on duty fills in；The Customer Information includes：Client
Demand information and/or sales behavior information；
If the user APP receives customer's departure image of cloud platform transmission, customer's departure image is loaded into described
In Customer Information file card, otherwise, customer's departure image that marketing consultant on duty uploads is received.
It should be noted that Customer Information file card is in reception or filled in after reception can；Typing customer
Image of checking out is to confirm customer's departure time；The custom image information that two photos are presented, can assist marketing consultant
Recall Customer Information.
It is understood that since customer's departure is likely to be test run, customer checks out the image corresponding time not at this time
Customer can be considered as and terminate the visiting time for leaving exhibition room, preferably, therefore, face is grabbed when customer's departure image selects customer's departure
The image when customer that shooting camera automatic identification is captured checks out farthest.
Wherein, client requirement information includes but not limited to：Customer name, intention vehicle, purchases vehicle budget, is customer phone
It is no by stages, purchase vehicle time, vehicle color, the information such as region.
Sales behavior information includes but not limited to：Whether test drive, if enjoy drink, if actively stay, decision
Whether people is on the scene, if compares competing product, if compares same city, if load wechat.
Preferably, the customer information acquisition methods further include：
If the user APP detects that user clicks other trigger buttons on system interface, band is sent to cloud platform
There is feedback signal (such as feedback signal with customer into shop picture number) of the customer into shop image identification, so that cloud platform control
Make movement track and departure image that the face snap Camera location shoots the customer；
If the user APP detect user click on system interface when delivering trigger button, into secondary interface, with
Make marketing consultant on duty that other marketing consultant's name look-up phones or the input wechat pet name be selected to enter communication request state.
It should be noted that into after the communication request state, shown on other marketing consultant's Intelligent mobile equipments
State includes but not limited to：1, call reminding is shown, while having twinkle SM prompting；2, alarm clock calling is shown, while having voice
And/or word is reminded.
It is understood that mainly there are three trigger buttons for user APP system interfaces：Receive/deliver/other,
Marketing consultant on duty mainly inquires customer's one's purpose in coming by three words：1, vehicle or transacting business are seen；2, whether first
It is secondary to arrive shop；3, either with or without the marketing consultant contacted.
Wherein, situation corresponding to " other " includes but not limited to：For the aid decision in same a collection of customer or more crowdes of customers
Personnel；Customer send express delivery；Customer goes to toilet；Customer looks for people.
Situation corresponding to " delivering " include but not limited to：Other marketing consultants on duty preengage client's；Frequent customer comes secondary
Purchase；What the client that frequent customer's referral continues came to visit etc..
It is understood that if camera 100% acquires, " other " are largely but extended this as by marketing consultant on duty, are
Avoid it is such happen, all customers for being filled out " other " into shop image, by exhibition room manager at night sunset can when
Time audited (including：It is more accurate for judgement into shop image and departure image, in addition into shop, departure image, also wanting
Customer is mixed in shop movement locus).Marketing consultant fills in " other ", waits for that one group of image has clapped horse back and arrived exhibition room manager on hand
, exhibition room manager can both handle in real time, can also can be uniformly processed at sunset.
Preferably, the customer information acquisition methods further include：
Count the Customer Information file card quantity of marketing consultant's passback on duty；
According to what is filled on the Customer Information file card quantity of marketing consultant on duty passback and the Customer Information file card
Critical field information coverage assesses the customer information acquisition capability of marketing consultant on duty.
It is understood that the Customer Information file card quantity that backstage manager can return marketing consultant on duty obtains
A is divided to assign a proportion a%, then the critical field information coverage score B to being filled on Customer Information file card assigns one
Proportion b%, then according to formula：The customer information of marketing consultant on duty is calculated in A*a%+B*b%, a%+b%=100%
Acquisition capability score, the examination KPI as the marketing consultant on duty.
Referring to Fig. 2, the invention also provides a kind of customer informations to obtain system, is obtained for running above-mentioned customer information
Method, including：Face snap video camera 1, cloud platform 2 and user APP 3, wherein the face snap video camera 1 and cloud platform
2 wired or wireless connections, cloud platform 2 and the Intelligent mobile equipment of user are wirelessly connected, and are equipped in the smart machine described
User APP 3, the Intelligent mobile equipment include：Smart mobile phone, tablet computer and/or laptop.
It should be noted that this customer information acquisition methods provided by the invention and system, application scenarios are not limited to vapour
The car exhibition Room further includes but is not limited to the associated scenarios such as sales office, exhibition center, sugar＆wine fair, this client provided by the invention is believed
Breath acquisition methods and system are applied to other scenes, all within the scope of the present invention.
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any
Those familiar with the art in the technical scope disclosed by the present invention, can easily think of the change or the replacement, and should all contain
Lid is within protection scope of the present invention.Therefore, protection scope of the present invention should be based on the protection scope of the described claims.
Term " first ", " second " are used for description purposes only, and are not understood to indicate or imply relative importance.Term " multiple " refers to
Two or more, unless otherwise restricted clearly.
Claims (10)
1. a kind of customer information acquisition methods, which is characterized in that including：
The shooting of face snap video camera captures facial image and is sent to cloud platform；
The cloud platform identifies customer into shop image from the facial image of candid photograph, and customer is issued to installation into shop image
Have in the Intelligent mobile equipment of marketing consultant on duty of user APP；
The customer is loaded on the Customer Information archives strap form to prestore by the user APP into shop image, obtains with Gu
Customer Information file card of the visitor into shop image；
The user APP receives the Customer Information that marketing consultant on duty fills in, and marketing consultant on duty is filled in the customer finished
News file card returns to the cloud platform, so that the cloud platform storage Customer Information, for subsequent sale with inlet pipe
Reason.
2. customer information acquisition methods according to claim 1, which is characterized in that face figure of the cloud platform from candid photograph
Customer is identified as in into shop image, specially：
The facial image of candid photograph is compared the cloud platform with the non-facial image into shop customer in cloud platform database,
If comparing the facial image for successfully giving up candid photograph, otherwise, the facial image of candid photograph is recognized；Wherein, the cloud is flat
The non-facial image into shop customer in platform database includes：
The facial image of exhibition room staff, backstage manager are entered into database in advance；Wherein, exhibition room staff wraps
Include marketing consultant on duty and other staff；
The facial image of other irrelevant personnel is recorded simultaneously when occurring for the first time by backstage manager manual identification, cloud platform
It stores in database；Wherein, other irrelevant personnel include：Courier or two nets, business contact personnel.
3. customer information acquisition methods according to claim 1, which is characterized in that the cloud platform is by customer into shop image
It is issued in the Intelligent mobile equipment for the marketing consultant on duty for being equipped with user APP, specially：
The cloud platform by customer into shop image with block icon covering after, will be issued into shop image with Occlusion Map target customer
To being equipped in the Intelligent mobile equipment of marketing consultant on duty of user APP.
4. customer information acquisition methods according to claim 3, which is characterized in that the cloud platform will carry and block icon
Customer be issued into shop image in the Intelligent mobile equipment for the marketing consultant on duty for being equipped with user APP, specially：
The cloud platform generates marketing consultant's shift report on duty of the same day automatic samsara：
The cloud platform will be issued to peace with Occlusion Map target customer according to marketing consultant's shift report on duty into shop image
In the Intelligent mobile equipment of marketing consultant on duty equipped with user APP, specially：
If the user APP of the marketing consultant on duty of first cis-position is received with Occlusion Map target in marketing consultant's shift report on duty
Customer sends response signal, the cloud platform is arranged to marketing consultant on duty not in preset time into after the image of shop to cloud platform
The user APP of the marketing consultant on duty of the second cis-position is sent with Occlusion Map target customer into shop image in shift report, is recycled according to this
Each of marketing consultant's shift report on duty marketing consultant on duty is traversed, until receiving the user APP of any hilllock marketing consultant
The response signal of transmission.
5. customer information acquisition methods according to claim 4, which is characterized in that the user of any marketing consultant on duty
APP sends response signal to cloud platform, specially：
User APP receive user's finger pressure with Occlusion Map target customer into shop image when, start the automatic recording of preset duration,
Simultaneously response signal is sent to cloud platform.
6. customer information acquisition methods according to claim 4, which is characterized in that the cloud platform generates same day automatic wheel
The marketing consultant's shift report on duty returned, including：
The marketing consultant's name on duty for receiving exhibition room manager's input, generates cis-position shift report；
Being preengage according to marketing consultant on duty hands over the vehicle time to be adjusted the cis-position shift report；
According to reservation client's time, by there are about the marketing consultants on duty of client to insert the cis-position shift report after sequence is aligned to adjustment in advance
In, generate marketing consultant's shift report on duty；
The marketing consultant on duty sent according to attendance checking system registers list, is adjusted to marketing consultant's shift report on duty,
Generate marketing consultant's shift report on duty of the same day automatic samsara.
7. customer information acquisition methods according to claim 1, which is characterized in that the user APP receives sale on duty
The Customer Information that consultant fills in, including：
If the user APP detects that user clicks the reception trigger button on system interface, output carries customer into shop figure
The Customer Information file card of picture, to receive the Customer Information that marketing consultant on duty fills in；The Customer Information includes：Customer demand
Information and/or sales behavior information；
If the user APP receives customer's departure image of cloud platform transmission, customer's departure image is loaded into the customer
In news file card, otherwise, customer's departure image that marketing consultant on duty uploads is received.
8. customer information acquisition methods according to claim 7, which is characterized in that further include：
If the user APP detects that user clicks other trigger buttons on system interface, sent to cloud platform with Gu
Visitor into shop image identification feedback signal so that cloud platform controls the action that the face snap Camera location shoots the customer
Track and departure image；
If the user APP detect user click system interface on when delivering trigger button, into secondary interface so that
Hilllock marketing consultant selects other marketing consultant's name look-up phones or the input wechat pet name to enter communication request state.
9. customer information acquisition methods according to claim 1, which is characterized in that further include：
Count the Customer Information file card quantity of marketing consultant's passback on duty；
According to the key filled on the Customer Information file card quantity of marketing consultant on duty passback and the Customer Information file card
Field information coverage rate assesses the customer information acquisition capability of marketing consultant on duty.
10. a kind of customer information obtains system, which is characterized in that for running claim 1~9 any one of them client letter
Acquisition methods are ceased, including：Face snap video camera, cloud platform and user APP, wherein the face snap video camera is flat with cloud
The Intelligent mobile equipment of the wired or wireless connection of platform, cloud platform and user are wirelessly connected, and are equipped in the smart machine described
User APP, the Intelligent mobile equipment include：Smart mobile phone, tablet computer and/or laptop.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810185458.7A CN108470157A (en) | 2018-03-06 | 2018-03-06 | A kind of customer information acquisition methods and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810185458.7A CN108470157A (en) | 2018-03-06 | 2018-03-06 | A kind of customer information acquisition methods and system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108470157A true CN108470157A (en) | 2018-08-31 |
Family
ID=63264282
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810185458.7A Pending CN108470157A (en) | 2018-03-06 | 2018-03-06 | A kind of customer information acquisition methods and system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN108470157A (en) |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109190586A (en) * | 2018-09-18 | 2019-01-11 | 图普科技（广州）有限公司 | Customer's visiting analysis method, device and storage medium |
| CN109222510A (en) * | 2018-11-09 | 2019-01-18 | 梦工场珠宝企业管理有限公司 | Intelligent jewelry sees tray |
| CN110473016A (en) * | 2019-08-14 | 2019-11-19 | 北京市商汤科技开发有限公司 | Data processing method, device and storage medium |
| CN111757055A (en) * | 2020-06-11 | 2020-10-09 | 杭州觅睿科技有限公司 | Snapshot method and system based on low-power consumption monitoring device |
| CN112347909A (en) * | 2020-11-05 | 2021-02-09 | 上海蜂雀网络科技有限公司 | Retail store entrance and exit passenger flow statistical method |
| CN112991110A (en) * | 2021-04-25 | 2021-06-18 | 湖南知名未来科技有限公司 | Multi-dimensional portrait standard client type identification method and intellectual property monitoring system |
Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104268725A (en) * | 2014-10-30 | 2015-01-07 | 胡新元 | Client management system and method on basis of face identification technology |
| US20150356660A1 (en) * | 2014-09-02 | 2015-12-10 | Israel L'Heureux | Simplified ordering upon entering premises |
| CN105373926A (en) * | 2014-08-26 | 2016-03-02 | 北京和顺智视科技有限公司 | Sale information visualization collection system and method for store |
| CN105488685A (en) * | 2015-11-25 | 2016-04-13 | 深圳市尊豪网络科技有限公司 | Intelligent building sales reception system and implementation method thereof |
| CN205563604U (en) * | 2015-12-16 | 2016-09-07 | 深圳市尊豪网络科技有限公司 | A intelligent image recognition device for selling among management system |
| CN106156902A (en) * | 2015-03-19 | 2016-11-23 | 富居网络科技(上海)有限公司 | Real estate marketing management system |
| KR20180002944A (en) * | 2016-06-29 | 2018-01-09 | 한밭대학교 산학협력단 | Big data recommand system and method for suggesting the optimum goods |
-
2018
- 2018-03-06 CN CN201810185458.7A patent/CN108470157A/en active Pending
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105373926A (en) * | 2014-08-26 | 2016-03-02 | 北京和顺智视科技有限公司 | Sale information visualization collection system and method for store |
| US20150356660A1 (en) * | 2014-09-02 | 2015-12-10 | Israel L'Heureux | Simplified ordering upon entering premises |
| CN104268725A (en) * | 2014-10-30 | 2015-01-07 | 胡新元 | Client management system and method on basis of face identification technology |
| CN106156902A (en) * | 2015-03-19 | 2016-11-23 | 富居网络科技(上海)有限公司 | Real estate marketing management system |
| CN105488685A (en) * | 2015-11-25 | 2016-04-13 | 深圳市尊豪网络科技有限公司 | Intelligent building sales reception system and implementation method thereof |
| CN205563604U (en) * | 2015-12-16 | 2016-09-07 | 深圳市尊豪网络科技有限公司 | A intelligent image recognition device for selling among management system |
| KR20180002944A (en) * | 2016-06-29 | 2018-01-09 | 한밭대학교 산학협력단 | Big data recommand system and method for suggesting the optimum goods |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109190586A (en) * | 2018-09-18 | 2019-01-11 | 图普科技（广州）有限公司 | Customer's visiting analysis method, device and storage medium |
| CN109190586B (en) * | 2018-09-18 | 2019-06-11 | 图普科技（广州）有限公司 | Customer's visiting analysis method, device and storage medium |
| CN109222510A (en) * | 2018-11-09 | 2019-01-18 | 梦工场珠宝企业管理有限公司 | Intelligent jewelry sees tray |
| CN110473016A (en) * | 2019-08-14 | 2019-11-19 | 北京市商汤科技开发有限公司 | Data processing method, device and storage medium |
| CN111757055A (en) * | 2020-06-11 | 2020-10-09 | 杭州觅睿科技有限公司 | Snapshot method and system based on low-power consumption monitoring device |
| CN111757055B (en) * | 2020-06-11 | 2021-06-25 | 杭州觅睿科技股份有限公司 | Snapshot method and system based on low-power consumption monitoring device |
| CN112347909A (en) * | 2020-11-05 | 2021-02-09 | 上海蜂雀网络科技有限公司 | Retail store entrance and exit passenger flow statistical method |
| CN112991110A (en) * | 2021-04-25 | 2021-06-18 | 湖南知名未来科技有限公司 | Multi-dimensional portrait standard client type identification method and intellectual property monitoring system |
| CN112991110B (en) * | 2021-04-25 | 2024-02-02 | 湖南知名未来科技有限公司 | Customer type identification method of multi-dimensional portrait standard and intellectual property monitoring system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN108470157A (en) | A kind of customer information acquisition methods and system | |
| CN108419027B (en) | Intelligent photographing method and server | |
| US11954956B2 (en) | Multifunction smart door device | |
| JP5866559B2 (en) | Computer system and method for managing in-store aisles | |
| US8284061B1 (en) | System and method for exchanging information bi-directionally | |
| KR101812115B1 (en) | Method And System For Finding Ward Based On Two-dimension Code | |
| US20130030875A1 (en) | System and method for site abnormality recording and notification | |
| WO2014148395A1 (en) | Video monitoring system, video monitoring method, and video monitoring device | |
| US10360599B2 (en) | Tracking of members within a group | |
| CN104268692A (en) | Intelligent catering management system based on network | |
| TW200947252A (en) | Systems and methods for incident recording | |
| CN110766454B (en) | Method for collecting customer visit information of store and store subsystem architecture | |
| CN108932760A (en) | Work attendance method and terminal based on recognition of face | |
| CN109615158A (en) | Asset management monitoring method, device, computer equipment and storage medium | |
| CN108846912A (en) | Work attendance method, terminal and server | |
| CN109784518A (en) | Method, apparatus, system, platform and medium are moved in hotel's reservation based on Intellisense | |
| CN205563604U (en) | A intelligent image recognition device for selling among management system | |
| CN109685580A (en) | A kind of member management method and system based on recognition of face | |
| US11734727B2 (en) | Digital launch platform methods and devices | |
| CN108171286B (en) | Unmanned selling method and system | |
| CN110415129A (en) | Damage identification method, device, equipment and storage medium based on video image | |
| CN111191995A (en) | Method for realizing store intelligent monitoring and member-to-store intelligent reminding based on Internet platform | |
| CN110677448A (en) | Associated information pushing method, device and system | |
| CN210573934U (en) | Unmanned cafeteria system | |
| US11132519B1 (en) | Virtual asset tagging and augmented camera display system and method of use |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| TA01 | Transfer of patent application right | ||
| TA01 | Transfer of patent application right |
Effective date of registration: 20181212 Address after: Room 705, 7th Floor, Building 3, 32 Jinyuan Road, Daxing District, Beijing 102600 Applicant after: Beijing Deep Blue Intelligence Digital Technology Development Co., Ltd. Address before: 072150 No. 19, District 5, Dahe Wangcun, Fangshunqiao Township, Mancheng County, Baoding City, Hebei Province Applicant before: Du Xiao |
|
| TA01 | Transfer of patent application right | ||
| TA01 | Transfer of patent application right |
Effective date of registration: 20190329 Address after: 100000 Building 702, No. 1 Hospital, South Street, Handkerchief Kou, Xuanwu District, Beijing Applicant after: Yu Hao Address before: Room 705, 7th Floor, Building 3, 32 Jinyuan Road, Daxing District, Beijing 102600 Applicant before: Beijing Deep Blue Intelligence Digital Technology Development Co., Ltd. |
|
| WD01 | Invention patent application deemed withdrawn after publication | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20180831 |