CN109872177A - Flow path processing method, device, computer equipment and computer readable storage medium - Google Patents
Flow path processing method, device, computer equipment and computer readable storage medium Download PDFInfo
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- CN109872177A CN109872177A CN201811583567.0A CN201811583567A CN109872177A CN 109872177 A CN109872177 A CN 109872177A CN 201811583567 A CN201811583567 A CN 201811583567A CN 109872177 A CN109872177 A CN 109872177A
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Abstract
The embodiment of the present invention provides flow path processing method, device, computer equipment and computer readable storage medium, which comprises by the human face image information for obtaining visiting client；Feature extraction is carried out to the facial image by convolutional neural networks, obtains the corresponding face characteristic information of the human face image information；According to the face characteristic information and prestore the identity information that face characteristic information determines the visiting client；Obtain the mission bit stream of the visiting client；According to mission bit stream determination and the matched reception personnel of the visiting client and reception space；Corresponding customer notification information is generated according to the spatial information of the identity information of the visiting client, the mission bit stream and the reception space；The customer notification information is sent to the reception personnel, for prompting the reception personnel to receive the visiting client.The present invention can be improved the treatment effeciency of shops, save time cost.
Description
Technical field
The present invention relates to Internet technical field more particularly to a kind of flow path processing method, device, computer equipment and meters
Calculation machine readable storage medium storing program for executing.
Background technique
Currently, the process that client enters shops has become the focal points of service of major Condom concern, good door
Shop services and enters shop experience, it will directly influences shops's operating profit.It is most common enter shop process be shops foreground work
Make personnel and manual allocation reception resource or client oneself selection reception are carried out according to the demand of client or the resource of head store
Resource, both sides can enter shop after reaching an agreement, and client is thus needed to exchange for a long time with foreground personnel, and efficiency is lower,
If the more words of the client for entering shop, time can be longer, many times are also just wasted.As it can be seen that the shop process that enters of shops is deposited at present
It is low in treatment effeciency, the problem of wasting time.
Summary of the invention
The flow processing side that the embodiment of the present invention provides a kind for the treatment of effeciency that can be improved shops, saves time cost
Method, device, computer equipment and computer readable storage medium.
In a first aspect, the embodiment of the present invention provides a kind of flow path processing method, the method includes the steps:
Obtain the human face image information of visiting client；
Feature extraction is carried out to the facial image by convolutional neural networks, it is corresponding to obtain the human face image information
Face characteristic information；
According to the face characteristic information and prestore the identity information that face characteristic information determines the visiting client；
Obtain the mission bit stream of the visiting client；
According to mission bit stream determination and the matched reception personnel of the visiting client and reception space；
It is raw according to the spatial information of the identity information of the visiting client, the mission bit stream and the reception space
At corresponding customer notification information；
The customer notification information is sent to the reception personnel, for prompting the reception personnel to the visitor
It is received at family.
Optionally, described according to the face characteristic information and to prestore face characteristic information and determine the visiting client's
Identity information, comprising:
It obtains in database and prestores face characteristic information；
The face characteristic information and the face characteristic information that prestores are compared；
When there are it is corresponding with the face characteristic information prestore face characteristic information when, then will be with the face characteristic
Information is corresponding to be prestored face characteristic information and corresponds to the identity information of user and be determined as the identity information of the visiting client.
Optionally, the method also includes:
When not there are it is corresponding with the face characteristic information prestore face characteristic information when, the face characteristic is believed
Breath is stored into the database.
Optionally, the step of mission bit stream for obtaining the visiting client includes:
Obtain the reservation information of the visiting client；
The mission bit stream of the visiting client is determined according to the reservation information.
Optionally, the step of mission bit stream for obtaining the visiting client includes:
Obtain the voice messaging of the visiting client；
The voice messaging is identified, the content information for including in the voice messaging is obtained；
The mission bit stream of the visiting client is determined according to the content information.
Optionally, described empty according to mission bit stream determination and the matched reception personnel of the visiting client and reception
Between, comprising:
Obtain the location information of each alternative current location information of reception personnel and the reception space；
Obtain the location information of each alternative reception personnel corresponding current location information and the reception space
Position threshold；
Obtain work state information of the position threshold less than the alternative reception personnel of predeterminated position threshold value；
The position threshold is less than predeterminated position threshold value, and the work state information is expressed as the described of idle state
Alternative reception personnel of the reception personnel as the visiting client.
Optionally, the method also includes:
It is logical that corresponding reception is generated according to the spatial information of the personal information of the reception personnel and the reception space
Know information；
The reception notification information is sent to the visiting client, the institute for prompting the visiting client to be received
State the personal information of reception personnel and the spatial information of the reception space.
A kind of flow processing device, comprising:
Identity information acquisition module, for obtaining the human face image information of visiting client；By convolutional neural networks to institute
It states facial image and carries out recognition of face, obtain the face characteristic information of the human face image information；Believed according to the face characteristic
Cease and prestore the identity information that face characteristic information determines the visiting client；
Mission bit stream confirmation module, for obtaining the mission bit stream of the visiting client；It is determined according to the mission bit stream
With the matched reception personnel of the visiting client and reception space；
Mission bit stream release module, for according to the identity information of the visiting client, the mission bit stream and described
The spatial information of reception space generates corresponding customer notification information；The customer notification information is sent to the reception people
Member, for prompting the reception personnel to receive the visiting client.
The third aspect provides a kind of computer equipment in the embodiment of the present invention, comprising: memory, processor and is stored in
On the memory and the computer program that can run on the processor, when the processor executes the computer program
Realize the step in the flow path processing method.
Fourth aspect provides a kind of computer readable storage medium in the embodiment of the present invention, which is characterized in that the calculating
Computer program is stored on machine readable storage medium storing program for executing, the computer program realizes the flow processing when being executed by processor
Step in method.
In the embodiment of the present invention, by the human face image information for obtaining visiting client；By convolutional neural networks to described
Facial image carries out feature extraction, obtains the corresponding face characteristic information of the human face image information；According to the face characteristic
Information and prestore the identity information that face characteristic information determines the visiting client；Obtain the task letter of the visiting client
Breath；According to mission bit stream determination and the matched reception personnel of the visiting client and reception space；According to the reception
The personal information of personnel, the identity information of the visiting client, the mission bit stream and the reception space spatial information
Generate corresponding customer notification information；The customer notification information is sent to the reception personnel, for prompting the reception
Personnel receive the visiting client.Identity information, the mission bit stream of visiting client can be quickly determined in this way, and automatic
Reception personnel and reception space are matched for visiting client.So as to improve the treatment effeciency of shops, save time cost.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 is a kind of network architecture schematic diagram provided in an embodiment of the present invention；
Fig. 2 is a kind of flow diagram of flow path processing method provided in an embodiment of the present invention；
Fig. 3 is provided in an embodiment of the present invention according to face characteristic information and to prestore face characteristic information and determine visitor
The flow diagram of the step of identity information at family；
Fig. 4 is the flow diagram of another flow path processing method provided in an embodiment of the present invention；
Fig. 5 is the flow diagram of the mission bit stream step provided in an embodiment of the present invention for obtaining visiting client；
Fig. 6 be another embodiment of the present invention provides the visiting client of acquisition mission bit stream step flow diagram；
Fig. 7 is provided in an embodiment of the present invention with the matched reception personnel of visiting client and to connect according to mission bit stream is determining
Flow diagram to space step；
Fig. 8 be another embodiment of the present invention provides a kind of flow path processing method further include step flow diagram；
Fig. 9 is a kind of structural schematic diagram of flow processing device provided in an embodiment of the present invention；
Figure 10 is a kind of structural schematic diagram of computer equipment provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
It illustrates below with reference to relevant drawings and introduces the network architecture that the scheme possible application of lower the embodiment of the present application is arrived.
As shown in Figure 1, for a kind of network architecture schematic diagram provided in the embodiment of the present invention, wherein the above-mentioned network architecture
Including photographic device 1, visiting client 5, reception personnel 2, network 3 and server 4, above-mentioned photographic device 1 by network with it is upper
Server 4 is stated to be communicated；Wherein, above-mentioned photographic device 1 can be the image capture devices such as camera；The network 3 can be
Cable network or wireless network, the visiting client 5 can be communicated by mobile terminal with server 4, the reception personnel
It is to be communicated by mobile terminal with server 4, which includes processor, memory etc..The mobile terminal can be with
It is, such as mobile phone, tablet computer (Tablet PersonalComputer), personal digital assistant (personal digital
Assistant, abbreviation PDA), the electronic equipments such as mobile Internet access device (Mobile Internet Device, MID).The camera shooting
Device 1 may be mounted at doorway or foreground of default shops etc., which also may be mounted in default shops.Pass through
The camera carries out man face image acquiring to the client that comes to visit, and is sent facial image in server 4 by network and carried out
Processing, and then determine the identity information of visiting client.By server 4 obtain mission bit stream, shops reception personnel and connect
To space and then realize that customer enters the processing of shop process.Above-mentioned default shops can be place or shops with hospitalit,
Such as certain marriage institute etc..
In one embodiment, Fig. 2 is referred to, Fig. 2 provides a kind of flow diagram of flow path processing method, the party
Method is to be applied in server 4 as shown in Figure 1, comprising the following steps:
Step 101, the human face image information for obtaining visiting client.
Wherein, above-mentioned visiting client refers to that coming shops needs shops to provide the user of service, is referred to as visiting Gu
Visitor, visiting consumer, client etc..Above-mentioned human face image information refers to the information that the corresponding facial image of visiting client includes, can
To include the size etc. of the facial image of visiting client, the acquisition time of facial image, facial image.Facial image can be
The image intercepted from dynamic image, such as the facial image intercepted from video image, are also possible to
Static facial image, such as the facial image taken pictures.Specifically, in the present embodiment, the visiting client's got
Human face image information can be the face figure for the visiting client that server is acquired and uploaded by reception man face image acquiring equipment
As information.The man face image acquiring equipment can be face camera, for example, USB camera, is also possible to wired or wireless company
The IP Camera connect, face camera are referred to as Facial Image Capturing Camera.
Step 102 carries out feature extraction to facial image by convolutional neural networks, and it is corresponding to obtain human face image information
Face characteristic information.
Face characteristic information, which refers to, carries out the characteristic information that feature extraction obtains to human face image information, for example can be and
The face information at visitor family, such as proportion relation or eyes size, shape between eyes, nose, ear, mouth, mouth
Size, thickness, size, contour line of face etc. can specifically refer to the distance between eyes and nose length etc..Except through
Convolutional neural networks carry out feature extraction to the human face image information in step 101 and obtain outside characteristic information, can also pass through depth
Degree study, machine learning etc. carry out feature extraction to the human face image information and obtain characteristic information.
Step 103 according to face characteristic information and prestores the identity information that face characteristic information determines visiting client.
The above-mentioned face characteristic information that prestores can be the face characteristic information being stored in advance in the database.The database packet
Include server database and local data base；Database purchase has the face characteristic information of multiple people, is also stored with and prestores
The corresponding identity information of face characteristic information.Above-mentioned identity information can be name, facial image, identification card number, contact method,
Member account etc..Contact method can be mailbox, telephone number, QQ account, wechat account etc..It is stored in advance in the database
The historic customer that face characteristic information can be shops stays shelves to save, for example, coming the customer of shops for the first time to each
Create one grade of archives of a people；The identity information of the customer is obtained, for example obtains name, facial image, identification card number, the connection of customer
It is mode, member account etc., feature extraction is carried out to the facial image of the customer, is obtained corresponding with the facial image of the customer
Face characteristic information, and the identity information of customer face characteristic information corresponding with the customer is subjected to binding archive.It is above-mentioned
It can be according to face characteristic information and the identity information for prestoring the determining visiting client of face characteristic information by visitor family
Face characteristic information is matched with the face characteristic information that prestores in database, can be directly from database if successful match
It is middle to obtain this and prestore the corresponding identity information of face characteristic information as the identity information of the client that comes to visit, if it fails to match,
It saves the face characteristic information of the visiting client and establishes identity information for the visiting client.
Step 104, the mission bit stream for obtaining visiting client.
Wherein, above-mentioned mission bit stream may include task type, task time etc..The task type can be consulting, phase
The degree can be determined according to the service type that different shops or place set up；Task time can be the when that task starts
Between and/or time etc. for terminating of task, for example, having a consulting task at 4 points in afternoon on November 29th, 18.The mission bit stream
It can be obtained from database, for example extract visiting client directly from database and reserve in advance and store times in the database
Business information；The mode of reservation can be to be reserved on the net, is also possible to by reserving by phone.The mission bit stream is also possible to
Scene obtains, for example, the client's voice messaging that can be come to visit with collection in worksite, identifies the voice messaging, obtains from identification
Mission bit stream is extracted in voice content.Regardless of the visiting client is historic customer or new client, acquisition voice can be passed through
Information determines mission bit stream.
Step 105 determines and the matched reception personnel of visiting client and reception space according to mission bit stream.
Wherein, above-mentioned reception personnel can be the staff for executing this reception task.Above-mentioned reception space can be
Receive reception room, meeting room, the consulting room etc. of client.Specifically, it is empty to search the reception being not used by after determining mission bit stream
Between, reception space of the reception space as the client that comes to visit therefrom is selected, and position to the reception space, obtaining should
The location information of reception space.Then the reception people for being engaged in the task related work is determined according to the particular content of mission bit stream
Member alternately reception personnel, and obtain the location information of alternative reception personnel.It is selected from multiple reception personnels in shops
Apart from reception space, close and working condition is the reception as the visiting client in the alternative reception personnel of idle state
Personnel.
Step 106, the spatial information generation pair according to the identity information for the client that comes to visit, mission bit stream and reception space
Customer notification information is sent to reception personnel by the customer notification information answered, for prompting reception personnel to carry out visiting client
Reception.
Wherein, the identity information of above-mentioned visiting client can be the identity information in step 101.Above-mentioned mission bit stream can be with
It is the mission bit stream in step 102.The spatial information of above-mentioned reception space can be the location information of reception space, for example, consulting
2 layer of 201 room in inquiry portion etc..Above-mentioned customer notification information includes at least the identity information of visiting client, mission bit stream, reception space
Spatial information.For notifying the reception personnel, understanding this subtask convenient for the reception personnel will receive above-mentioned customer notification information
The identity information of visiting client, mission bit stream and receive the visiting client reception space spatial information, carry out reception
Preparation and reception work.The customer notification information can be sent to the mobile end of reception personnel by short message, wechat or QQ
End.The mobile terminal can be mobile phone, mobile Internet access device (Mobile Internet Device, MID), wearable device
(Wearable Device) etc..
In this above embodiment, by the human face image information for obtaining visiting client；Pass through convolutional neural networks pair
Facial image carries out feature extraction, obtains the corresponding face characteristic information of human face image information；According to face characteristic information and
Prestore the identity information that face characteristic information determines visiting client；Obtain the mission bit stream of visiting client；It is true according to mission bit stream
Fixed and the matched reception personnel of visiting client and reception space；According to the identity information, mission bit stream, Yi Jijie of visiting client
Spatial information to space generates corresponding customer notification information；Customer notification information is sent to reception personnel, for prompting
Reception personnel receives visiting client.Identity information, the mission bit stream of visiting client can be quickly determined in this way, and automatic
Reception personnel and reception space are matched for visiting client.So as to improve the treatment effeciency of shops, save time cost.
In one embodiment, as shown in figure 3, it is above-mentioned according to face characteristic information and prestore face characteristic information determine
The step of identity information of visiting client, comprising:
Face characteristic information is prestored in step 201, acquisition database.
Step 202 compares face characteristic information with face characteristic information is prestored.
Step 203, when there are it is corresponding with face characteristic information prestore face characteristic information when, then will be with face characteristic
Information is corresponding to be prestored face characteristic information and corresponds to the identity information of user and be determined as the identity information of visiting client.
In step 201, database includes server database and local data base, can be in server database
Be stored with it is multiple prestore face characteristic information, can be got and be prestored from server database by wired or wireless network
Face characteristic information, and can once extract and multiple prestore face characteristic information.It also can store in local cache multiple pre-
Face characteristic information is deposited, and can also once extract and multiple prestore face characteristic information.
In step 202, by the face characteristic information at visitor family respectively and in server database and local data base
The face characteristic information that prestores of multiple people compared one by one, may determine that in this way in server database and local data
Whether it is stored in library and corresponding with visiting client prestores face characteristic information.
In step 203, corresponding people is prestored if being matched in server database and in local cache respectively
Face characteristic information, then it is assumed that the visiting client prestores face characteristic information in server database and local data base,
Further illustrate that the identity information of the visiting client also is stored in server, then arbitrarily by server database or local data base
In it is any be matched to prestore identity information of the corresponding identity information of face characteristic information as the client that comes to visit.
In step 203, if can also be, an only side is matched to corresponding in server database or local cache
Face characteristic information is prestored, then what be will match to prestores body of the corresponding identity information of face characteristic information as the client that comes to visit
Part information.
In the above-described embodiment, process provides can obtain in two places of server database and local cache
The identity information at visitor family is fetched, the identity information of visiting client is more accurately determined, further improves flow processing
Efficiency.
In one embodiment, as shown in figure 4, above-mentioned flow path processing method further include:
Step 204, when not there are it is corresponding with face characteristic information prestore face characteristic information when, face characteristic is believed
Breath is stored into database.
Specifically, if all matchings are less than corresponding with current face's characteristic information in server database and local cache
Prestore face characteristic information, then illustrate that the visiting client is to come this shops for the first time to service or consume, therefore, taking
It is engaged in all recording without the history identity information of the client that comes to visit in device database and local cache.Then the face characteristic information is deposited
Storage establishes one grade of archives of a people into database, and for the visiting client, stores the identity information of the visiting client.
In the above-described embodiment, one grade of archives of a people can be established to the visiting client for coming shops for the first time, deposited
The identity information for storing up visiting client confirms identity when facilitating next time visiting, can be very good the client visiting to first time in this way
Process handled, and then improve flow processing efficiency.
In one embodiment, as shown in figure 5, the step of obtaining the mission bit stream of visiting client includes:
Step 401, the reservation information for obtaining visiting client.
Step 402, the mission bit stream that visiting client is determined according to reservation information.
Wherein, above-mentioned reservation information may include mission bit stream.Reservation information can be raw in online booking by client
In the database at storage, it can also be saved in database by reserving by phone to produce and generate by staff.If visitor
There is reservation at family, then system can bind the reservation information and the identity information of the visiting client after client's reservation, only
The identity information that find the visiting client in the database can find reservation information, and then get the visiting client
Mission bit stream.
In one embodiment, as shown in fig. 6, the step of obtaining the mission bit stream of visiting client includes:
Step 501, the voice messaging for obtaining visiting client.
Step 502 identifies voice messaging, obtains the content information for including in voice messaging.
Step 503, the mission bit stream that visiting client is determined according to content information.
Wherein, above-mentioned voice messaging may include mission bit stream.If visiting client does not reserve and can be adopted by voice
Collect the voice messaging that equipment acquires visiting client, and speech recognition is carried out to the voice messaging of collected visiting client, from knowledge
The mission bit stream of visiting client is extracted in the content information being clipped to.
In the above-described embodiment, it can determine visiting client's by recognizing the voice messaging of the visiting client in shop
Mission bit stream further increases flow processing efficiency.
In one embodiment, as shown in fig. 7, according to mission bit stream it is determining with the matched reception personnel of visiting client and
Reception space, comprising:
Step 601, the location information for obtaining each alternative current location information of reception personnel and reception space.
Step 602, the location information for obtaining each alternative reception personnel corresponding current location information and reception space
Position threshold.
Step 603 obtains the work state information that position threshold is less than the alternative reception personnel of predeterminated position threshold value.
Position threshold is less than predeterminated position threshold value by step 604, and work state information is expressed as the alternative of idle state
Reception personnel of the reception personnel as visiting client.
Specifically, above-mentioned alternative reception personnel can be just in shops it is on duty, be responsible for mission bit stream related work and
Working condition is the staff of idle state.The alternative reception personnel can be 1 people, 2 people or N number of people, N and be positive whole
Number.The location information of above-mentioned alternative reception personnel may include geographic coordinate information；It can be mobile eventually by alternative reception personnel
Positioning system on end positions the position of reception personnel, and sends server in real time for the location information having good positioning.
Mobile terminal can be mobile phone, tablet computer (Tablet PersonalComputer), mobile Internet access device (Mobile
Internet Device, MID), wearable device (Wearable Device) etc..
The location information of above-mentioned reception space includes geographic coordinate information, is determined by the positioning device in reception space
Position.Positioning device can be computer etc..Above-mentioned position threshold can be between alternative reception personnel and reception space it is default away from
From numerical value, for example, 10 meters etc..Above-mentioned working condition can be idle state, working condition, and idle state is the alternative reception
During personnel are on duty, but without reception client；And working condition can be and receive client, be also possible to prepare reception visitor
Family.After obtaining each alternative location information of reception personnel and the location information of reception space respectively, alternative reception is calculated
The distance between personnel and reception space, if reception personnel is less than position threshold, and working condition at a distance from reception space
For idle state, then the reception personnel by one in the alternative reception personnel as the visiting client.The mode of selection can be with
It is the reception personnel in the top by achievement, is also possible to a prefix and spells preceding reception personnel, can also be random selection
Reception personnel.If alternative the distance between reception personnel and reception space are greater than position threshold, do not consider as next
The reception personnel at visitor family.In the above-described embodiment, it can be quickly matched to suitable reception personnel, and then improve stream
Journey treatment effeciency.
In one embodiment, as shown in figure 8, above-mentioned flow path processing method is further comprising the steps of:
Step 701 is led to according to the corresponding reception of spatial information generation of the personal information and reception space of reception personnel
Know information.
Reception notification information is sent to visiting client by step 702, the reception people for prompting visiting client to be received
The personal information of member and the spatial information of reception space.
Wherein, the personal information of above-mentioned reception personnel may include name, gender, the facial image, connection of reception personnel
Mode, position hierarchy, one or more in service evaluation, above-mentioned position hierarchy can be academic title, such as primary, middle rank, high
Grade etc., can also be student, group leader, shopkeeper, director, expert etc., above-mentioned service evaluation can be the service of this reception personnel
Scoring, the condition of the service evaluation can be attitude, professional, personality etc..The reception is understood in this way convenient for visiting client
The integrated information of personnel can give a mark to the service evaluation of the reception personnel after the completion of task, make a suggestion.Shops can root
Reception personnel is managed accordingly according to the evaluation of visiting client, opinion etc., such as the reception personnel etc. of training high quality, into
And improve flow processing efficiency.Above-mentioned reception notification information includes at least the space of the personal information of reception personnel, reception space
Information.Notification information is received to be used to notify the visiting client, the reception personnel of this subtask and the specifying information of reception space,
Convenient visiting client understands the reception personnel, and can find the specific location of reception space.Reception notification information can be, than
Such as, " so-and-so dear Ms: it is that you service that this arranges XXX to receive people in XXX reception room for you, and the information of XXX reception people is
XXX wishes that you live a happy life ", which can be sent to visiting client's by telephone number, wechat or QQ
Mobile terminal.The mobile terminal can be mobile phone, tablet computer (Tablet PersonalComputer), personal digital assistant
(personal digital assistant, abbreviation PDA), mobile Internet access device (Mobile Internet Device,
MID), wearable device (Wearable Device) etc..
In the above-described embodiment, visiting client can preferably be allowed to understand the reception personnel for carrying out this subtask and connect
To the specifying information in space, convenient visiting client is quickly found out the reception space of reception oneself, further increases flow processing effect
Rate.
It is a kind of flow processing schematic device provided in an embodiment of the present invention referring to Fig. 9, Fig. 9, device includes:
Identity information acquisition module 801, for obtaining the human face image information of visiting client；Pass through convolutional neural networks pair
Facial image carries out recognition of face, obtains the face characteristic information of human face image information；According to face characteristic information and prestore
Face characteristic information determines the identity information of visiting client；
Mission bit stream confirmation module 802, for obtaining the mission bit stream of visiting client；According to mission bit stream it is determining with it is visiting
The matched reception personnel of client and reception space；
Mission bit stream release module 803, for identity information, mission bit stream and the reception space according to the client that comes to visit
Spatial information generate corresponding customer notification information；Customer notification information is sent to reception personnel, for prompting reception people
Member receives visiting client.
In one embodiment, which, which is also used to obtain in database, prestores face characteristic
Information；Face characteristic information is compared with face characteristic information is prestored；It is prestored when there are corresponding with face characteristic information
When face characteristic information, then the identity information for prestoring the corresponding user of face characteristic information corresponding with face characteristic information is determined
For the identity information for the client that comes to visit.
In one embodiment, the identity information acquisition module 801 be also used to ought not there are with face characteristic information pair
Answer when prestoring face characteristic information, face characteristic information is stored into database.
In one embodiment, mission bit stream confirmation module 802 is also used to obtain the reservation information of visiting client；According to pre-
The about mission bit stream of the determining visiting client of information.
In one embodiment, which is also used to obtain the voice messaging of visiting client；To language
Message breath is identified, the content information for including in voice messaging is obtained；The task letter of visiting client is determined according to content information
Breath.
In one embodiment, which it is current to be also used to obtain each alternative reception personnel
The location information of location information and reception space；Obtain each alternative reception personnel corresponding current location information and reception
The position threshold of the location information in space；Obtain the working condition that position threshold is less than the alternative reception personnel of predeterminated position threshold value
Information；Position threshold is less than predeterminated position threshold value, and work state information is expressed as the alternative reception personnel work of idle state
For the reception personnel for the client that comes to visit.
In one embodiment, the flow processing device further include:
Information notification module is received, for raw according to the personal information of reception personnel and the spatial information of reception space
At corresponding reception notification information；Reception notification information is sent to visiting client, for prompting visiting client to be received
The personal information of reception personnel and the spatial information of reception space.
The flow processing device provided in the above-described embodiments can be realized to be realized in above-mentioned flow path processing method embodiment
Each process, and can achieve identical beneficial effect, to avoid repeating, which is not described herein again.
As shown in Figure 10, a kind of computer equipment is provided in the embodiment of the present invention, comprising: memory 902, processor 901
And it is stored in the computer program that can be run on memory 902 and on processor 901, processor 901 executes computer program
When can realize step in flow path processing method provided in this embodiment.
In one embodiment, processor 901 execute according to face characteristic information and to prestore face characteristic information true
Surely the identity information of visiting client, comprising: obtain in database and prestore face characteristic information；By face characteristic information with prestore
Face characteristic information compares；When there are it is corresponding with face characteristic information prestore face characteristic information when, then will be with people
Face characteristic information is corresponding to be prestored face characteristic information and corresponds to the identity information of user and be determined as the identity information of visiting client.
In one embodiment, the method that processor 901 executes further include: when there are corresponding with face characteristic information
When prestoring face characteristic information, face characteristic information is stored into database.
In one embodiment, the step of mission bit stream for the visiting client of acquisition that processor 901 executes includes: to obtain
The reservation information at visitor family；The mission bit stream of visiting client is determined according to reservation information.
In one embodiment, the step of mission bit stream for the visiting client of acquisition that processor 901 executes includes obtaining
The voice messaging at visitor family；Voice messaging is identified, the content information for including in voice messaging is obtained；According to content information
Determine the mission bit stream of visiting client.
In one embodiment, what processor 901 executed determines and the matched reception people of visiting client according to mission bit stream
Member and reception space, comprising: obtain the location information of each alternative current location information of reception personnel and reception space；
Obtain the position threshold of the location information of each alternative reception personnel corresponding current location information and reception space；Obtain position
Set work state information of the threshold value less than the alternative reception personnel of predeterminated position threshold value；Position threshold is less than predeterminated position threshold
Value, and work state information is expressed as reception personnel of the alternative reception personnel of idle state as visiting client.
In one embodiment, the method that processor 901 executes further include: according to the personal information of reception personnel and
The spatial information of reception space generates corresponding reception notification information；Reception notification information is sent to visiting client, for mentioning
Show the personal information for the reception personnel that visiting client is received and the spatial information of reception space.
In addition, computer equipment includes some unshowned functional modules, details are not described herein.
A kind of computer equipment provided in an embodiment of the present invention can be realized each embodiment party in above method embodiment
Formula and corresponding beneficial effect, to avoid repeating, which is not described herein again.
The embodiment of the present invention also provides a kind of computer readable storage medium, and meter is stored on computer readable storage medium
Calculation machine program, the computer program realize that flow path processing method provided in an embodiment of the present invention is implemented when being executed by processor 901
Each process of example, and identical technical effect can be reached, to avoid repeating, which is not described herein again.
Those of ordinary skill in the art will appreciate that realizing all or part of the process in above-described embodiment method, being can be with
Instruct relevant hardware to complete by computer program, program can be stored in a computer-readable storage medium,
The program is when being executed, it may include such as the process of the embodiment of above-mentioned each method.Wherein, storage medium can for magnetic disk, CD,
Read-only memory (Read-Only Memory, ROM) or random access memory 902 (Random Access Memory,
Abbreviation RAM) etc..
The above disclosure is only the preferred embodiments of the present invention, cannot limit the right model of the present invention with this certainly
It encloses, therefore equivalent changes made in accordance with the claims of the present invention, is still within the scope of the present invention.
Claims (10)
1. a kind of flow path processing method, which is characterized in that the method includes the steps:
Obtain the human face image information of visiting client；
Feature extraction is carried out to the facial image by convolutional neural networks, obtains the corresponding face of the human face image information
Characteristic information；
According to the face characteristic information and prestore the identity information that face characteristic information determines the visiting client；
Obtain the mission bit stream of the visiting client；
According to mission bit stream determination and the matched reception personnel of the visiting client and reception space；
According to the generation pair of the spatial information of the identity information of the visiting client, the mission bit stream and the reception space
The customer notification information answered；
The customer notification information is sent to the reception personnel, for prompt the reception personnel to the visiting client into
Row reception.
2. the method as described in claim 1, which is characterized in that it is described according to the face characteristic information and prestore face spy
Reference breath determines the identity information of the visiting client, comprising:
It obtains in database and prestores face characteristic information；
The face characteristic information and the face characteristic information that prestores are compared；
When there are it is corresponding with the face characteristic information prestore face characteristic information when, then will be with the face characteristic information
It is corresponding prestore face characteristic information and correspond to the identity information of user be determined as the identity information of the visiting client.
3. method according to claim 2, which is characterized in that the method also includes:
When not there are it is corresponding with the face characteristic information prestore face characteristic information when, the face characteristic information is deposited
Storage is into the database.
4. the method stated such as claim 2, which is characterized in that the step of mission bit stream for obtaining the visiting client wraps
It includes:
Obtain the reservation information of the visiting client；
The mission bit stream of the visiting client is determined according to the reservation information.
5. such as method as claimed in any one of claims 1-3, which is characterized in that the mission bit stream for obtaining the visiting client
The step of include:
Obtain the voice messaging of the visiting client；
The voice messaging is identified, the content information for including in the voice messaging is obtained；
The mission bit stream of the visiting client is determined according to the content information.
6. the method as described in claim 1, which is characterized in that described according to mission bit stream determination and the visiting client
Matched reception personnel and reception space, comprising:
Obtain the location information of each alternative current location information of reception personnel and the reception space；
Obtain the position of the location information of each alternative corresponding current location information of reception personnel and the reception space
Set threshold value；
Obtain work state information of the position threshold less than the alternative reception personnel of predeterminated position threshold value；
The position threshold is less than predeterminated position threshold value, and the work state information is expressed as the described alternative of idle state
Reception personnel of the reception personnel as the visiting client.
7. the method as described in claim 1, which is characterized in that the method also includes:
Corresponding reception notice letter is generated according to the spatial information of the personal information of the reception personnel and the reception space
Breath；
The reception notification information is sent to the visiting client, for prompt the visiting client received described in connect
To the personal information of personnel and the spatial information of the reception space.
8. a kind of flow processing device characterized by comprising
Identity information acquisition module, for obtaining the human face image information of visiting client；By convolutional neural networks to the people
Face image carries out recognition of face, obtains the face characteristic information of the human face image information；According to the face characteristic information with
And prestore the identity information that face characteristic information determines the visiting client；
Mission bit stream confirmation module, for obtaining the mission bit stream of the visiting client；According to the mission bit stream determination and institute
State the matched reception personnel of visiting client and reception space；
Mission bit stream release module, for the identity information, the mission bit stream and the reception according to the visiting client
The spatial information in space generates corresponding customer notification information；The customer notification information is sent to the reception personnel, is used
In prompt, the reception personnel receives the visiting client.
9. a kind of computer equipment characterized by comprising memory, processor and be stored on the memory and can be
The computer program run on the processor, the processor realize such as claim 1 to 7 when executing the computer program
Any one of described in method in step.
10. a kind of computer readable storage medium, which is characterized in that be stored with computer on the computer readable storage medium
Program, the computer program realize the step in method as described in any one of claim 1 to 7 when being executed by processor.
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Application publication date: 20190611 |