CN107705398A - service providing method, device, storage medium and computing device - Google Patents
service providing method, device, storage medium and computing device Download PDFInfo
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- CN107705398A CN107705398A CN201710801399.7A CN201710801399A CN107705398A CN 107705398 A CN107705398 A CN 107705398A CN 201710801399 A CN201710801399 A CN 201710801399A CN 107705398 A CN107705398 A CN 107705398A
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- 238000000034 method Methods 0.000 title claims abstract description 34
- 238000004590 computer program Methods 0.000 claims description 11
- 230000015572 biosynthetic process Effects 0.000 claims description 8
- 238000003786 synthesis reaction Methods 0.000 claims description 8
- 238000004364 calculation method Methods 0.000 claims 1
- 230000001815 facial effect Effects 0.000 description 48
- 230000007935 neutral effect Effects 0.000 description 6
- 238000001514 detection method Methods 0.000 description 4
- 238000012549 training Methods 0.000 description 4
- 238000003745 diagnosis Methods 0.000 description 3
- 230000005540 biological transmission Effects 0.000 description 2
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- 208000037265 diseases, disorders, signs and symptoms Diseases 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 230000003287 optical effect Effects 0.000 description 2
- 230000001755 vocal effect Effects 0.000 description 2
- 230000009471 action Effects 0.000 description 1
- 230000008901 benefit Effects 0.000 description 1
- 230000001010 compromised effect Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/30—Individual registration on entry or exit not involving the use of a pass
- G07C9/32—Individual registration on entry or exit not involving the use of a pass in combination with an identity check
- G07C9/37—Individual registration on entry or exit not involving the use of a pass in combination with an identity check using biometric data, e.g. fingerprints, iris scans or voice recognition
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Abstract
The present invention relates to a kind of service providing method, device, storage medium and computer equipment.Methods described includes：Visitor's biological information of visitor is received, the visitor services the visitor of shops for visiting；Visitor's biological information is sent to comprehensive server, so that comprehensive server is matched visitor's biological information with the multiple biological informations to be matched stored in preset comprehensive database, biological information to be matched services shops for the visiting and has the biological information of the client for associating shops of incidence relation with the visiting service shops；Receive visitor's related information corresponding to the biological information to be matched matched with visitor's biological information that comprehensive server is sent；The service terminal that visitor's related information is sent to the visiting service shops is shown, so that the receptionist of the visiting service shops provides service according to visitor's related information.Above-mentioned service providing method, device, storage medium and computer equipment improve the efficiency that service provides.
Description
Technical field
The present invention relates to field of information management, more particularly to a kind of service providing method, device, storage medium and calculating
Machine equipment.
Background technology
Comprehensive Financial Services Group refers on the premise of regulatory requirements are met, while provides bank, security, guarantor for client
The group of two or more financial service product in danger.Multiple subsidiaries and thing can be included under comprehensive Financial Services Group
Industry portion, and different service shops can provide different financial services.
In traditional technical scheme, when client visits a service shops, client needs to provide personal letter to receptionist
Cease to carry out further business consultation or handle.However, because the customer information and service item of different service shops are phases
Mutually independent, when client removes different service shops's transacting business of same comprehensive Financial Services Group, client needs repeatedly to carry
For personal information and the business information handled etc..So need to expend many unnecessary times on information is provided,
Cause the hospitalit for client's offer not prompt enough and comprehensive.In addition, when client is linked up with receptionist, easily omit and close
Key information, this can improve the difficulty that receptionist provides business diagnosis or suggestion for client so that the business service provided for client
It is not accurate enough.Therefore, traditional ways of services supplied is less efficient.
The content of the invention
Based on this, it is necessary to provide the problem of less efficient for service, there is provided a kind of service providing method, device, deposit
Storage media and computer equipment.
A kind of service providing method, methods described include：Visitor's biological information of visitor is received, the visitor takes for visiting
The visitor of business shops；Visitor's biological information is sent to comprehensive server, so that the comprehensive server is by the visitor
Biological information is matched with the multiple biological informations to be matched stored in preset comprehensive database, the biological information to be matched
There is the biological information of the client for associating shops of incidence relation for the visiting service shops and with the visiting service shops；
Visitor's related information that the comprehensive server is sent is received, visitor's related information matches with visitor's biological information
The biological information to be matched it is corresponding；Visitor's related information is sent to the service terminal of the visiting service shops
It is shown, so that the receptionist of the visiting service shops provides service according to visitor's related information.
In one of the embodiments, visitor's related information includes visitor's business information；It is described to receive the synthesis
After visitor's related information that server is sent, in addition to：Business recommended information is generated according to visitor's business information；By institute
State business recommended information send to it is described visiting service shops service terminal be shown.
In one of the embodiments, visitor's related information includes visitor's personal information；It is described to receive the synthesis
After visitor's related information that server is sent, in addition to：Voice service information is generated according to visitor's personal information；By institute
Predicate sound information on services sends to the service terminal of the visiting service shops and played out.
In one of the embodiments, it is described to send visitor's biological information to comprehensive server, so that described comprehensive
Hop server is matched visitor's biological information with the multiple biological informations to be matched stored in preset comprehensive database,
Including：Visitor's biological information is sent to comprehensive server, so that the comprehensive server is by visitor's biological information
According to the multiple biological informations to be matched stored in the preset comprehensive database, visitor's biological information is calculated with each treating
The similar confidence level of biological information is matched, and the similar confidence level is more than to the biology letter to be matched of default confidence threshold value
Breath, as the biological information to be matched matched with visitor's biological information.
In one of the embodiments, visitor's biological information includes the facial image of the visitor；It is described to be matched
Biological information includes the client for associating shops that the visiting services shops and has incidence relation with the visiting service shops
Certificate photo.
A kind of service providing apparatus, described device include：Visitor's biological information receiving module, for receiving the visitor of visitor
Biological information, the visitor service the visitor of shops for visiting；Visitor's biological information matching module, for the visitor is biological
Information is matched with the multiple biological informations to be matched stored in presetting database, and the biological information to be matched arrives to be described
Visit service shops and there is the biological information of the client for associating shops of incidence relation with the visiting service shops；Visitor associates
Information receiving module, the visitor's related information sent for receiving the comprehensive server, visitor's related information with it is described
The biological information to be matched that visitor's biological information matches is corresponding；Visitor's related information sending module, for by described in
Visitor's related information sends to the service terminal of the visiting service shops and is shown, so that the visiting service shops connects
The person for the treatment of provides service according to visitor's related information.
In one of the embodiments, visitor's related information includes visitor's business information；Described device also includes：Industry
Business recommendation information generation module, for generating business recommended information according to visitor's business information；By the business recommended letter
Breath sends to the service terminal of the visiting service shops and is shown.
In one of the embodiments, visitor's related information includes visitor's personal information, and described device also includes：Language
Sound information on services generation module, for generating voice service information according to visitor's personal information；The voice service is believed
Breath sends to the service terminal of the visiting service shops and played out.
A kind of computer-readable recording medium, is stored thereon with computer program, and the program is realized when being executed by processor
Described in above-mentioned each embodiment the step of service providing method.
A kind of computer equipment, including memory, processor and storage can be run on a memory and on a processor
Computer program, the step of service providing method described in above-mentioned each embodiment is realized during the computing device described program
Suddenly.
Above-mentioned service providing method, device, storage medium and computer equipment, visit service door shop visitor's by receiving
Visitor's biological information, and visitor's biological information is matched with the biological information to be matched to prestore, the biological information to be matched
Shops is serviced for the visiting and services the relevant biological information for associating all clients under shops of shops with the visiting,
Allow to visiting service shops and associate shops under all clients relevant with visiting service shops provide
Service in time and comprehensively, visitor's related information corresponding to the biological information to be matched of matching is sent to service terminal, connect
The person for the treatment of can provide for visitor according to the visitor's related information shown in terminal and more accurately service, so as to which the service of improving provides
The efficiency of mode.
Brief description of the drawings
Fig. 1 is the applied environment figure of service providing method in one embodiment；
Fig. 2 is the flow chart of service providing method in one embodiment；
Fig. 3 is the flow chart of service providing method in another embodiment；
Fig. 4 is the structured flowchart of service providing apparatus in one embodiment；
Fig. 5 is the structured flowchart of service providing apparatus in another embodiment；
Fig. 6 is the structured flowchart of service providing apparatus in another embodiment；
Fig. 7 is the cut-away view of one embodiment Computer equipment.
Embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, it is right below in conjunction with drawings and Examples
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
The service providing method that the embodiment of the present invention is provided, it can be applied in application environment as shown in Figure 1.Reference picture
1, the application environment includes shops's server 102, apparatus for obtaining oxygen-saturation information 104, service terminal 106 and comprehensive server 108.
Shops's server 102 and comprehensive server 108 can be that independent physical server or multiple physical servers are formed
Server cluster.Apparatus for obtaining oxygen-saturation information 104 can be image capture device, vocal print collecting device and fingerprint collecting equipment
Etc. the combination of one or more of which.Service terminal 106 can be that mobile phone, tablet personal computer, personal digital assistant or intelligence are set
It is standby, it can also be touch inquiry all-in-one and voice prompting device etc..Shops's server 102 and the net of apparatus for obtaining oxygen-saturation information 104
Network connect or wired connection, also with the network connection of service terminal 106.Shops's server 102 can be with apparatus for obtaining oxygen-saturation information
104th, service terminal 106 and comprehensive server 108 carry out information transfer.Such as shops's server 102 can receive biological information
The biological information that equipment 104 is got is obtained, shops's server 102 can send biological information to comprehensive server 108, shops
Information also can be transmitted to service terminal 106 in server 102.
In one embodiment, shops's server 102 and comprehensive server 108 can be same server.
In one embodiment, as shown in Figure 2, there is provided a kind of service providing method, this method can be used for as shown in Figure 1
Application environment in shops's server 102, this method includes：
Step S202, receives visitor's biological information of visitor, and visitor services the visitor of shops for visiting.
In the present embodiment, visiting service shops refers to the service shops that visitor is visited, including but not limited to entity under line
Shops.Such as visiting service shops can be the entity shops of the industries such as bank, security and insurance.Visitor's biological information refers to
The biological information of the visitor of visiting service shops.Wherein, biological information refers to the information that can be identified for that everyone, including but unlimited
In the combination of the one or more of which such as face information, voiceprint and finger print information.Face information can be by image capture device
It is acquired, image capture device can be at least one of camera and camera.Voiceprint can be according to passing through vocal print
The acoustic information in visiting service shops local environment of collecting device collection, by the acoustic information by sound groove recognition technology in e at
Manage and extract and obtain.Finger print information can be acquired by fingerprint collecting equipment.Specifically, visiting can be entered in visitor to service
Before shops, visitor's biology letter of visitor after visitor enters visiting service door shop, can be also gathered by biomedical information acquisition equipment
Breath.It is possible to further default visitor's detection zone, after visitor enters visitor's detection zone, visitor is visited
The collection of objective biological information.Such as the region within the scope of three meters from biomedical information acquisition equipment or four meters of grades can be preset
As visitor's detection zone.
Step S204, visitor's biological information is sent to comprehensive server, so that comprehensive server is by visitor's biological information
Matched with the multiple biological informations to be matched stored in preset comprehensive database.
In the present embodiment, comprehensive server refers to there is incidence relation to visiting service shops and with visiting service shops
The server that all clients and corresponding business are counted under association shops.A such as comprehensive Financial Services Group flag
Under can include multiple subsidiaries and division department, different companies or business department can open up corresponding service shops, difference service
Shops can provide identical or different financial service, such as the one or more of which such as bank, security, insurance, then the synthesis
The server of Financial Services Group can be used as comprehensive server.Wherein, incidence relation can refer to according to service shops group internal knot
Relation possessed by structure, such as at the same level or relationship between superior and subordinate, then with the service shops belonging to the shops of same group all can be
The association shops of the service shops.Or can also refer to the self-defined relation established according to demand of service shops, such as with service door
Shop, which is signed, has the association shops of user's information sharing agreement and the service shops also to have incidence relation.Integrated database refers to
Database corresponding to comprehensive server, integrated database contain service shops and have the pass of incidence relation with service shops
Join the biological information of all clients under the synthesis group belonging to shops.Biological information to be matched for visiting service shops and with visiting
Service shops have incidence relation association shops client biological information, accordingly, biological information to be matched also include but
It is not limited to the combination of the one or more of which such as face information, voiceprint and finger print information.
Specifically, can according to default biological information identification technology by visitor's biological information with being deposited in preset comprehensive database
Multiple biological informations to be matched of storage are matched.Wherein, biological information identification technology include but is not limited to face recognition technology,
The combination of the one or more of which such as sound groove recognition technology in e and fingerprint identification technology.Further, visitor's biological information is sent
To comprehensive server, so that comprehensive server is multiple to be matched according to what is stored in preset comprehensive database by visitor's biological information
Biological information, it is similar to each biological information to be matched to calculate visitor's biological information according to default biological information identification technology
Confidence level, and similar confidence level is more than to the biological information to be matched of default confidence threshold value, as with visitor's biological information
The biological information to be matched matched somebody with somebody.
In one embodiment, visitor's biological information includes the two of which such as face information, voiceprint and finger print information
Combined information above.Accordingly, biological information to be matched also includes face information, voiceprint and finger print information etc. wherein two
The combined information of the kind above.Can be by the biological information corresponding with biological information to be matched of the biological information in visitor's biological information
Matched, more than two similarities can be calculated according to default similarity algorithm.Specifically, can be according to two or more
Similarity Measure visitor biological information and biological information to be matched comprehensive matching degree.Such as can directly will be more than two
The average value of similarity is as comprehensive matching degree.For another example, more than two similarities can be also weighted to summation, will be each
Similarity is multiplied by corresponding matching weights and is added obtained value afterwards as comprehensive matching degree.Wherein, matching weights can be according to life
The confidence level of thing information is preset., then can be by finger print information phase for example the confidence level of finger print information is more than face information
The matching weights answered are preset as matching weights accordingly more than face information.Further, can will be comprehensive with visitor's biological information
Matching degree highest is closed, client of the client corresponding to biological information to be matched as matching.
Step S206, receive visitor's related information that comprehensive server is sent.
In the present embodiment, visitor's related information refers to the information associated with visitor, matches with visitor's biological information
Biological information to be matched is corresponding.Such as visitor's personal information of visitor and visitor's business information.Wherein, the personal letter of visitor
Breath can be user first transacting business when the personal information that provides, including but not limited to name, age, telephone number and family lives
Location etc..Visitor's business information includes but is not limited to visitor has incidence relation in visiting service shops and with visiting service shops
All business information handled under association shops, can also be the business handled on website by network.Specifically, in synthesis
In database, the visitor that each biological information to be matched is mapped with client corresponding with the biological information to be matched associates and believed
Breath.After comprehensive server matches visitor's biological information, the biology letter to be matched of the matching of comprehensive server transmission can be received
The corresponding visitor's related information of breath.
Step S208, the service terminal that visitor's related information is sent to visiting service shops is shown, so that visiting
The receptionist for servicing shops provides service according to visitor's related information.
In the present embodiment, service terminal refers to be used for the terminal for providing service to visitor in visiting service door shop, including but
Mobile terminal is not limited to, such as, mobile phone, flat board or Intelligent worn device etc., it can also be intelligent information inquiry all-in-one etc..Tool
Body, the receptionist of visiting service shops can greet visitor according to visitor's personal information that service terminal is shown,
The receptionist of visiting service shops can also be carried out according to the personal information and visitor's business information that service terminal is shown to visitor
It is business recommended.For example when visitor enters the shops of insurance industry, the client traffic presentation of information that service terminal is shown should
Visitor has handled bank account in preset time for child, and receptionist can recommend insurance for children to the visitor.For another example, exhibition is worked as
When the visitor's age shown is more than the default age, weight disease insurance can be recommended to visitor.
In above-described embodiment, by getting visitor's biological information of visitor when visitor enters shops, the visitor is given birth to
Thing information is sent to comprehensive server, and visitor's biological information and the visiting can be serviced shops and be arrived with this by comprehensive server
The biological information to be matched corresponding to the client of relevant association shops of service shops is visited to be matched.By the visitor of matching
Visitor's related information corresponding to family, which is sent to service terminal, to be shown so that the receptionist in visiting service door shop can be according to visit
Objective related information is provided and timely serviced.Because visitor's related information includes the user business information under multiple shops, this
The difficulty that business personnel provides business diagnosis or suggestion for client can be reduced so that the business service that client is supplied to is more accurate,
So as to improve the efficiency of ways of services supplied.
In one embodiment, step S204 also includes visitor's biological information being encrypted according to default cipher mode
After send to comprehensive server so that comprehensive server multiple treats visitor's biological information with what is stored in preset comprehensive database
Matching biological information is matched.Step S206 also includes receiving visitor's related information that comprehensive server is sent, and accordingly, visits
Objective related information can be also transmitted afterwards by comprehensive server according to the encryption of default cipher mode.
In the present embodiment, the default cipher mode in step S204 can be with the default cipher mode in step S206
Same mode or corresponding mode.Wherein, default cipher mode includes but is not limited to AES (Advanced Encryption
Standard, Advanced Encryption Standard) etc. symmetric encipherment algorithm, MD5 (Message Digest Algorithm MD5, message are plucked
Want algorithm the 5th edition) etc. unidirectional hash algorithm, PBKDF2 (Password-Based Key Derivation Function 2,
Using a pseudo-random function to export key) combination of the one or more of which such as algorithm.The present embodiment is by the way that information is added
It is transmitted after close, reduces the compromised risk of visitor's related information.
In one embodiment, server and comprehensive server can deposit a pair of public keys and private key respectively, for encrypting or
Decryption.Specifically, comprehensive server public key and privacy key can be stored in server, can storage server in comprehensive server
Public key and comprehensive server private key.Server sent after visitor's biological information being encrypted by comprehensive server public key to
Comprehensive server, comprehensive server can be decrypted to obtain visitor's biological information by comprehensive server private key pair encryption information.
Visitor's related information corresponding to client that comprehensive server will can match with visitor's biological information is entered by privacy key
Row encryption, and send to server, server and encryption information can be decrypted to obtain visitor and associate to believe by privacy key
Breath.
In one embodiment, visitor's related information includes visitor's business information；Receive the visitor that comprehensive server is sent
Related information, after visitor's related information is corresponding with the biological information to be matched that visitor's biological information matches, in addition to：Root
Business recommended information is generated according to visitor's business information；The service terminal that business recommended information is sent to visiting service shops is carried out
Displaying.
In the present embodiment, business recommended information refers to be attached to according to default proposed algorithm according to visitor's business information
Visit the relevant information of the recommendation business of the service generation of service shops in itself.Wherein, business is recommended to include but is not limited to deposit industry
The combination of the one or more of which such as business, finance services, insurance business.Specifically, business recommended information is sent to visiting and taken
The service terminal of business shops is shown, and visitor can voluntarily be checked, or corresponding be situated between can also be provided by receptionist
Continue and recommendation service.
In one embodiment, visitor's related information includes visitor's personal information；Receive the visitor that comprehensive server is sent
After related information, in addition to：Voice service information is generated according to visitor's personal information；Voice service information is sent to visiting
The service terminal of service shops plays out.
In the present embodiment, voice service information refers to the information that voice service is provided for visitor, such as speech sound guest welcome is believed
Breath etc..Service terminal can be intelligent information inquiry all-in-one, can also be the speech play set for voice service message
Equipment, but not limited to this.Specifically, server sends the voice service information of generation to the service terminal, and voice is broadcast
Putting device can play out according to voice service information.For example, corresponding voice can be generated according to visitor's personal information to meet
Guest's information plays out, for example " Mr. XXX/Ms, you are good, and welcome！”.Wherein, XXX is represented in visitor's personal information
Visitor's name, visitor's sex that sir/Ms may depend in visitor's personal information.
In one embodiment, when comprehensive server is not found and visitor's biological information phase in preset comprehensive database
During the biological information to be matched of matching, it can be new client to illustrate visitor, then in visiting service shops visitor can be handled into industry first
Visitor's biological information of offer of being engaged in and visitor's business information are uploaded to comprehensive server, and store to integrated database.
In one embodiment, as shown in Figure 3, there is provided another service providing method, this method include：
Step S302, receives visitor's facial image of visitor, and visitor services the visitor of shops for visiting.
In the present embodiment, visitor's facial image is the facial image of the visitor of visiting service shops.Specifically, can calling figure
As collecting device is taken pictures or recorded a video to visitor.Wherein, image capture device includes but is not limited to camera or camera.Connect
After receiving the image that the image capture device collects, image preprocessing can be carried out to the image collected and extract client's face
Image, such as sectional drawing, denoising are carried out to image, the pretreatment operation such as smooth.
In one embodiment, taking pictures or recording for different angle can also be carried out to visitor by multiple images collecting device
Picture.When not detecting the photo more than predetermined angle, the photograph of predetermined angle can be synthesized by the photo of multiple different angles
Piece.Such as shone if not collecting the positive face of visitor, it can be shone by multiple side faces and synthesize positive face photograph according to default algorithm.
Step S304, visitor's facial image is sent to comprehensive server, so that comprehensive server is by visitor's facial image
Matched with the multiple facial images to be matched stored in preset comprehensive database.
In the present embodiment, facial image to be matched includes visiting service shops and has incidence relation with visiting service shops
Association shops client facial image.Facial image to be matched can be the face figure that client provides in transacting business first
Picture, also there is when associating shops's transacting business of incidence relation, phase by client in visiting service shops and with visiting service shops
The facial image for answering the image capture device of shops to be collected.Specifically, can be by face recognition technology by visitor's face figure
As being matched with the multiple facial images to be matched stored in preset comprehensive database.Wherein, face recognition technology include but
Be not limited to the recognizer based on human face characteristic point, the recognizer based on view picture facial image, the recognizer based on template,
Algorithm being identified using neutral net etc..Further, will store in visitor's facial image and preset comprehensive database
, can also be by the visitor's facial image collected after multiple facial images to be matched are matched, the people to be matched with matching
The similarity of face image is less than visitor's facial image of default similarity threshold, and the facial image to be matched as the visitor is stored in
Integrated database.The present embodiment can accumulate the facial image of client's multi-angle, realize more fully recognition of face and matching.
In one embodiment, facial image to be matched includes visiting service shops and with visiting service shops had to associate
The certificate photo of the client of the association shops of relation.Wherein, certificate photo includes but is not limited to the certificates such as identity card, passport, driver's license
Certificate photo.Specifically, OCR (Optical Character can be passed through after scanning or shooting the certificate of client
Recognition, optical character identification) technology collection client certificate photo, can also pass through certificate read equipment extract client
Additional clause chip information is so as to getting certificate photo.Further, equipment can be read by OCR technique or certificate and obtains client
Personal information, and store visitor's personal information to integrated database as respective client.
In one embodiment, the recognizer based on human face characteristic point can be used.Specifically, visitor's face figure is collected
As after, the key feature of face face in visitor's facial image, including face position, shape of face angle etc. are can extract, to key
Feature carries out analysis calculating, is compared with the key feature of facial image to be matched, the facial image to be matched matched.
In one embodiment, the face recognition algorithms being identified using neutral net can be used.By visitor's face
Image is with that before facial image to be matched, can train the neutral net for identifying visitor's facial image.Specifically, initialization god
After network, the image zooming-out facial image of image capture device acquisition can be directed to as training sample set, can also be incited somebody to action
The certificate photo of respective client is gathered as training checking collection, is instructed by training sample set and training checking set pair neutral net
Practice, until the discrimination of neutral net is more than default discrimination threshold value.The visitor's facial image got input is trained
Neutral net is identified, and the facial image to be matched matched will be identified as the facial image to be matched matched.
Step S306, receive corresponding to the facial image to be matched matched with visitor's facial image that comprehensive server is sent
Visitor's related information.
In the present embodiment, each facial image to be matched has with corresponding visitor's related information and reflected in integrated database
Relation is penetrated, visitor's related information hair corresponding to the facial image to be matched that comprehensive server will can match in visitor's facial image
Deliver to server.
In one embodiment, the multiple face figures to be matched that will be stored in visitor's facial image and preset comprehensive database
As being matched, including：The multiple facial images to be matched stored in calculating visitor's facial image and preset comprehensive database
Confidence level, confidence level is more than to be matched facial image of the facial image to be matched as matching of confidence threshold value.Work as detection
When being more than confidence threshold value to the confidence level existed corresponding to multiple facial images to be matched, then the to be matched of multiple matchings be present
During facial image, recommendation order can be generated according to visitor's related information.Specifically, visitor's related information includes visitor's personal information
With visitor's business information, the including but not limited to age of visitor, sex, address, history transacting business and history transacting business door
Shop etc..Visitor's related information generation recommendation order can be combined, big data is can be combined with and calculates multiple facial images to be matched
The visiting probability of corresponding client, according to visiting probability generation recommendation order.The visit of preferential recommendation is received according to recommendation order
Objective related information.
For example, the address of client or the location of history transacting business shops belong to A areas, then the client is in B
The visiting probability of the shops in area will be smaller, then the location with respect to other addresses or history transacting business shops belongs to A areas
Client for just less recommend the client.For another example, for for comprehensive Financial Services Group, the user of different industries shops
Age range is larger, can count each industry shops client age distribution, then beyond age distribution client visiting probability
Will be smaller.Such as will be smaller in the visiting probability of security shops less than the client of 18 years old.Further, it can combine and put
Reliability and the recommendation order of visiting determine the probability client, the big client of confidence level and visiting probability is subjected to preferential recommendation.
Step S308, the service terminal that visitor's related information is sent to visiting service shops is shown, so that clothes arrive
The receptionist for visiting service shops provides service according to visitor's related information.
In the present embodiment, service terminal refers to be used for the terminal for providing service to visitor in visiting service door shop, including but
Mobile terminal is not limited to, such as, mobile phone, flat board or Intelligent worn device etc., it can also be intelligent information inquiry all-in-one etc..Tool
Body, the receptionist of visiting service shops can greet visitor according to visitor's personal information that service terminal is shown,
The receptionist of visiting service shops can also be carried out according to the personal information and visitor's business information that service terminal is shown to visitor
It is business recommended.For example when visitor enters the shops of insurance industry, the client traffic presentation of information that service terminal is shown should
Visitor has handled bank account in preset time for child, and receptionist can recommend insurance for children to the visitor.For another example, exhibition is worked as
When the visitor's age shown is more than the default age, weight disease insurance can be recommended to visitor.
In above-described embodiment, by getting visitor's facial image of visitor when visitor enters shops, by the visitor people
Face image is sent to comprehensive server, comprehensive server visitor's facial image and the visiting can be serviced shops and with the door
Facial image to be matched corresponding to the client of the relevant association shops in shop is matched.By the face to be matched of matching
Visitor's related information corresponding to image, which is sent to service terminal, to be shown so that the receptionist in visiting service door shop can basis
Visitor's related information is provided and timely serviced.Because visitor's related information includes the user business information under multiple shops,
This can reduce the difficulty that business personnel provides business diagnosis or suggestion for client so that the business service that client is supplied to is more smart
Standard, so as to improve the efficiency of ways of services supplied.
In one embodiment, as shown in Figure 4, there is provided a kind of service providing apparatus 400, the device include：Visitor gives birth to
Thing information receiving module 402, for receiving visitor's biological information of visitor, visitor services the visitor of shops for visiting；Visitor gives birth to
Thing information matches module 404, for visitor's biological information to be sent to comprehensive server, so that comprehensive server is biological by visitor
Information is matched with the multiple biological informations to be matched stored in preset comprehensive database, and biological information to be matched takes for visiting
Business shops and the biological information that the client for associating shops that shops has incidence relation is serviced with visiting；Visitor's related information receives
Module 406, for receiving visitor's related information of comprehensive server transmission, visitor's related information matches with visitor's biological information
Biological information to be matched it is corresponding；Visitor's related information sending module 408, taken for visitor's related information to be sent to visiting
The service terminal of business shops is shown, so that the receptionist of visiting service shops provides service according to visitor's related information.
In one embodiment, as shown in Figure 5, there is provided another service providing apparatus 500, visitor's related information include
Visitor's business information, the device also include：Business recommended information generating module 410, for generating industry according to visitor's business information
Business recommendation information；The service terminal that business recommended information is sent to visiting service shops is shown.
In one embodiment, as shown in Figure 6, there is provided another service providing apparatus 600, visitor's related information include
Visitor's personal information, the device also include：Voice service information generating module 412, for generating language according to visitor's personal information
Sound information on services；The service terminal that voice service information is sent to visiting service shops plays out.
In one embodiment, visitor's biological information includes the facial image of visitor；Biological information to be matched includes visiting
Service shops and the certificate photo that the client for associating shops that shops has incidence relation is serviced with visiting.
Above-mentioned service providing apparatus can be implemented as a kind of form of computer program, and computer program can be in such as Fig. 7
Run on shown computer equipment.
As shown in fig. 7, the internal structure schematic diagram for one embodiment Computer equipment.A kind of computer is provided to set
It is standby, including memory, processor and storage are on a memory and the computer program that can run on a processor, processor are being held
Following steps are realized during line program：Visitor's biological information of visitor is received, visitor services the visitor of shops for visiting；Visitor is given birth to
Thing information is sent to comprehensive server so that comprehensive server will store in visitor's biological information and preset comprehensive database it is more
Individual biological information to be matched is matched, and biological information to be matched services shops and had with visiting service shops and associates for visiting
The biological information of the client of the association shops of relation；Receive visitor's related information that comprehensive server is sent, visitor's related information
It is corresponding with the biological information to be matched that visitor's biological information matches；Visitor's related information is sent to visiting service shops
Service terminal is shown, so that the receptionist of visiting service shops provides service according to visitor's related information.
In one embodiment, visitor's related information includes visitor's business information, and during above-mentioned computing device program, institute is real
After the existing visitor's related information for receiving comprehensive server and sending, in addition to：Generated according to visitor's business information business recommended
Information；The service terminal that business recommended information is sent to visiting service shops is shown.
In one embodiment, visitor's related information includes visitor's personal information, and during above-mentioned computing device program, institute is real
After the existing visitor's related information for receiving comprehensive server and sending, in addition to：Voice service is generated according to visitor's personal information
Information；The service terminal that voice service information is sent to visiting service shops plays out.
In one embodiment, during above-mentioned computing device program, that is realized sends visitor's biological information to synthesis
Server, so that multiple biological informations to be matched that comprehensive server will store in visitor's biological information and preset comprehensive database
Matched, including：Visitor's biological information is sent to comprehensive server so that comprehensive server by visitor's biological information according to
The multiple biological informations to be matched stored in preset comprehensive database, calculate visitor's biological information and each biological information to be matched
Similar confidence level, and similar confidence level is more than to the biological information to be matched of default confidence threshold value, as with visitor's biology
The biological information to be matched of information matches.
In one embodiment, visitor's biological information includes the facial image of visitor；Biological information to be matched includes visiting
Service shops and the certificate photo that the client for associating shops that shops has incidence relation is serviced with visiting.
In one embodiment, above-mentioned computer equipment can be used as server, including but not limited to independent physics clothes
Business device, or the server cluster that multiple physical servers are formed, the computer equipment also act as terminal, including but unlimited
In mobile phone, tablet personal computer or Wearable.As shown in fig. 7, the computer equipment includes the processing connected by system bus
Device, non-volatile memory medium, built-in storage and network interface.
Wherein, the processor of the computer equipment is used to provide calculating and control ability, supports whole computer equipment
Operation.The non-volatile memory medium of computer equipment is stored with operating system, database and computer program.In the database
A kind of data of service providing method correlation provided for each embodiment more than realizing are provided, for example visit can be stored with
Objective biological information and visitor's related information.The computer program can be performed by processor, for realizing each implementation above
A kind of service providing method that example is provided.Built-in storage in computer equipment is the operation system in non-volatile memory medium
System, database and computer program provide the running environment of cache.Network interface can be Ethernet card or wireless network card
Deng for being communicated with outside terminal or server.
It will be understood by those skilled in the art that the structure of the computer equipment shown in Fig. 7, it is only and application scheme
The block diagram of related part-structure, does not form the restriction for the computer equipment being applied thereon to application scheme, specifically
Computer equipment can include than more or less parts shown in figure, either combine some parts or with difference
Part arrangement.For example the computer equipment in the figure may also include display screen etc..
In one embodiment, there is provided a kind of computer-readable recording medium, be stored thereon with computer program, the journey
Following steps are realized when sequence is executed by processor：Visitor's biological information of visitor is received, visitor services the visitor of shops for visiting；
Visitor's biological information is sent to comprehensive server, so that comprehensive server is by visitor's biological information and preset comprehensive database
Multiple biological informations to be matched of storage are matched, and biological information to be matched services shops for visiting service shops and with visiting
The biological information of the client of association shops with incidence relation；Receive visitor's related information that comprehensive server is sent, visitor
Related information is corresponding with the biological information to be matched that visitor's biological information matches；Visitor's related information is sent to visiting and taken
The service terminal of business shops is shown, so that the receptionist of visiting service shops provides service according to visitor's related information.
In one embodiment, visitor's related information includes visitor's business information, and when the program is executed by processor, institute is real
After the existing visitor's related information for receiving comprehensive server and sending, in addition to：Generated according to visitor's business information business recommended
Information；The service terminal that business recommended information is sent to visiting service shops is shown.
In one embodiment, visitor's related information includes visitor's personal information, and when the program is executed by processor, institute is real
After the existing visitor's related information for receiving comprehensive server and sending, in addition to：Voice service is generated according to visitor's personal information
Information；The service terminal that voice service information is sent to visiting service shops plays out.
In one embodiment, when the program is executed by processor, that is realized sends visitor's biological information to synthesis
Server, so that multiple biological informations to be matched that comprehensive server will store in visitor's biological information and preset comprehensive database
Matched, including：Visitor's biological information is sent to comprehensive server so that comprehensive server by visitor's biological information according to
The multiple biological informations to be matched stored in preset comprehensive database, calculate visitor's biological information and each biological information to be matched
Similar confidence level, and similar confidence level is more than to the biological information to be matched of default confidence threshold value, as with visitor's biology
The biological information to be matched of information matches.
In one embodiment, visitor's biological information includes the facial image of visitor；Biological information to be matched includes visiting
Service shops and the certificate photo that the client for associating shops that shops has incidence relation is serviced with visiting.
One of ordinary skill in the art will appreciate that realize all or part of flow in above-described embodiment method, being can be with
The hardware of correlation is instructed to complete by computer program, described program can be stored in a non-volatile computer and can be read
In storage medium, the program is upon execution, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, described storage is situated between
Matter can be magnetic disc, CD, read-only memory (Read-Only Memory, ROM) etc..
Each technical characteristic of embodiment described above can be combined arbitrarily, to make description succinct, not to above-mentioned reality
Apply all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not deposited
In contradiction, the scope that this specification is recorded all is considered to be.
Embodiment described above only expresses the several embodiments of the present invention, and its description is more specific and detailed, but simultaneously
Can not therefore it be construed as limiting the scope of the patent.It should be pointed out that come for one of ordinary skill in the art
Say, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the protection of the present invention
Scope.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of service providing method, methods described include：
Visitor's biological information of visitor is received, the visitor services the visitor of shops for visiting；
Visitor's biological information is sent to comprehensive server so that the comprehensive server by visitor's biological information with
The multiple biological informations to be matched stored in preset comprehensive database are matched, and the biological information to be matched is the visiting
Service shops and there is the biological information of the client for associating shops of incidence relation with the visiting service shops；
Receive visitor's related information that the comprehensive server is sent, visitor's related information and visitor's biological information phase
The biological information to be matched of matching is corresponding；
The service terminal that visitor's related information is sent to the visiting service shops is shown, so that the visiting clothes
The receptionist of business shops provides service according to visitor's related information.
2. according to the method for claim 1, it is characterised in that visitor's related information includes visitor's business information；
After the visitor's related information for receiving the comprehensive server and sending, in addition to：
Business recommended information is generated according to visitor's business information；
The service terminal that the business recommended information is sent to the visiting service shops is shown.
3. according to the method for claim 1, it is characterised in that visitor's related information includes visitor's personal information；
After the visitor's related information for receiving the comprehensive server and sending, in addition to：
Voice service information is generated according to visitor's personal information；
The service terminal that the voice service information is sent to the visiting service shops plays out.
4. according to the method for claim 1, it is characterised in that described to send visitor's biological information to integrated service
Device, so that multiple biologies to be matched that the comprehensive server will store in visitor's biological information and preset comprehensive database
Information is matched, including：
Visitor's biological information is sent to comprehensive server, so that the comprehensive server is by visitor's biological information root
According to the multiple biological informations to be matched stored in the preset comprehensive database, calculate visitor's biological information and treated with each
Similar confidence level with biological information, and the similar confidence level is more than to the biological information to be matched for presetting confidence threshold value,
As the biological information to be matched matched with visitor's biological information.
5. according to the method for claim 1, it is characterised in that visitor's biological information includes the face figure of the visitor
Picture；
The biological information to be matched includes the visiting and services shops and have incidence relation with the visiting service shops
Associate the certificate photo of the client of shops.
6. a kind of service providing apparatus, it is characterised in that described device includes：
Visitor's biological information receiving module, for receiving visitor's biological information of visitor, the visitor is visiting service shops
Visitor；
Visitor's biological information matching module, for visitor's biological information to be sent to comprehensive server, so that the synthesis
Server is matched visitor's biological information with the multiple biological informations to be matched stored in preset comprehensive database, institute
Biological information to be matched is stated to service shops for the visiting and associate shops with what the visiting service shops had an incidence relation
Client biological information；
Visitor's related information receiving module, the visitor's related information sent for receiving the comprehensive server, the visitor are closed
It is corresponding with the biological information to be matched that visitor's biological information matches to join information；
Visitor's related information sending module, the service that shops is serviced for visitor's related information to be sent to the visiting are whole
End is shown, so that the receptionist of the visiting service shops provides service according to visitor's related information.
7. device according to claim 6, it is characterised in that visitor's related information includes visitor's business information, institute
Stating device also includes：
Business recommended information generating module, for generating business recommended information according to visitor's business information；By the business
Recommendation information sends to the service terminal of the visiting service shops and is shown.
8. device according to claim 6, it is characterised in that visitor's related information includes visitor's personal information, institute
Stating device also includes：
Voice service information generating module, for generating voice service information according to visitor's personal information；By the voice
Information on services sends to the service terminal of the visiting service shops and played out.
9. a kind of computer-readable recording medium, is stored thereon with computer program, it is characterised in that the program is held by processor
Realized during row in claim 1 to 5 described in any one the step of service providing method.
10. a kind of computer equipment, including memory, processor and storage are on a memory and the meter that can run on a processor
Calculation machine program, it is characterised in that clothes described in any one in claim 1 to 5 are realized during the computing device described program
The step of offer method of being engaged in.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710801399.7A CN107705398A (en) | 2017-09-07 | 2017-09-07 | service providing method, device, storage medium and computing device |
| PCT/CN2018/088624 WO2019047567A1 (en) | 2017-09-07 | 2018-05-28 | Service provision method, device, storage medium and computing apparatus |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710801399.7A CN107705398A (en) | 2017-09-07 | 2017-09-07 | service providing method, device, storage medium and computing device |
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| CN107705398A true CN107705398A (en) | 2018-02-16 |
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| CN201710801399.7A Pending CN107705398A (en) | 2017-09-07 | 2017-09-07 | service providing method, device, storage medium and computing device |
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| WO (1) | WO2019047567A1 (en) |
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| WO2019047567A1 (en) | 2019-03-14 |
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