CN113076295A - Integrated customer information correlation synchronization system and device matched with same - Google Patents
Integrated customer information correlation synchronization system and device matched with same Download PDFInfo
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- CN113076295A CN113076295A CN202110405286.1A CN202110405286A CN113076295A CN 113076295 A CN113076295 A CN 113076295A CN 202110405286 A CN202110405286 A CN 202110405286A CN 113076295 A CN113076295 A CN 113076295A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/10—File systems; File servers
- G06F16/17—Details of further file system functions
- G06F16/178—Techniques for file synchronisation in file systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
Abstract
The invention relates to the technical field of customer management systems, in particular to an integrated customer information association synchronization system and a device matched with the system, which comprises an image acquisition module, a clearing module, a business end, an after-sale communication module, a printing end, a reception end, a cloud platform and a file storage end, wherein the image acquisition module is matched with the cloud platform to build files for customers, the subsequent association synchronization is carried out on face image information, receivable item information, personal information, contract information and feedback communication information of the customers, and reception personnel can follow up according to the integrated information during subsequent customer visits, so that the reception efficiency can be improved, the time for the reception personnel to browse accounts and contract information can be reduced, the system has practical significance and popularization value, and good economic benefits can be expected to be generated.
Description
Technical Field
The invention relates to the technical field of customer management systems, in particular to an integrated customer information correlation synchronization system and a device matched with the same.
Background
The enterprise competitive advantage and the core competitiveness are formed in the current market competition, the enterprise competitive advantage and the core competitiveness are not the fortunate material resources such as machine equipment, plants, capital and the like, but the intangible resources such as information, technology, brand image, market and the like are not easy to flow and copy, competitors are not easy to obtain from the market, the enterprise competitive advantage and the core competitiveness have relative monopoly effect, certain monopoly can be generated, and sometimes, the client resource is an important market resource which has important value for the enterprise, must be paid high attention to the enterprise, and can practically manage the client information, so that the client relationship is consolidated.
Customer information management is an important component of enterprise business, customer information is usually converted into document storage by computer input or is printed and stored as a paper file for recording, storage, analysis and arrangement, but the method has low sampling efficiency and low information safety, and once a customer visits suddenly, the temporary taking of materials such as contracts and account information is very inconvenient, and the customer information management is continuously improved to improve the customer reception efficiency.
Disclosure of Invention
The invention aims to provide a synchronization system based on integrated client information association and a device matched with the system, so as to solve the problems mentioned in the background technology.
In order to achieve the above object, the present invention provides an integrated client information correlation synchronization system, which comprises an image acquisition module, a clearing module, a business terminal, an after-sales communication module, a printing terminal, a receiving terminal, a cloud platform and a file storage terminal, wherein the image acquisition module, the clearing module, the business terminal, the after-sales communication module, the receiving terminal and the printing terminal are all connected to the cloud platform, the image acquisition module is used for acquiring facial image information of a user, the clearing module is used for sending receivable money information of the user to the cloud platform, the business terminal is used for sending personal information and a contract of the user to the cloud platform, the after-sales communication module is used for communicating the business terminal and the user and sending feedback information to the cloud platform, the printing terminal is used for printing the facial image information, the receivable money information, the personal information, the contract and the feedback communication information of the user transmitted to the printing terminal by the cloud platform, the customer service end is used for taking out the corresponding materials of the user who prints the end and the customer service, the file is deposited the end and is included the file storage grid and the video monitoring module that the several is provided with automatically controlled tool to lock, automatically controlled tool to lock and video monitoring module all connect and are controlled by high in the clouds platform, automatically controlled tool to lock can be opened by the unblock module that corresponds.
The invention also provides a device for matching the synchronous system based on the integrated customer information association, which comprises an image acquisition module, a clearing module, a business end, an after-sales communication module, a printing end, a receiving end and a cloud platform, wherein the image acquisition module particularly adopts a high-definition camera which is connected with a computer through a serial port to transmit the facial image information to the cloud platform, the clearing module particularly adopts a computer with the information of receivable items recorded, the information of the receivable items is recorded by financial staff and transmitted to the cloud platform, the business end consists of business staff, the business staff transmits contract information to the cloud platform through the computer, the after-sales communication module consists of after-sales staff, the after-sales staff communicates with customers through telephones and short messages and inputs the communication result into the computer to be transmitted to the cloud platform, the receiving end particularly adopts a foreground matched with at least one receiving staff, and taking out the material printed by the printing end by the reception staff and receiving the customer according to the content of the printed material, wherein the printing end specifically adopts a printer.
From the above description of the structure of the present invention, compared with the prior art, the present invention has the following advantages:
when a customer is shot by the image acquisition module for the first time, the image acquisition module shoots a face image of the customer and transmits the face image information to the cloud platform to establish a file, and the following clearing module, the service end and the after-sale communication module of the service upload receivable money information, contract information and communication feedback information about the customer to the cloud platform and are associated with the face image information of the customer; when the later-stage visit of the client is shot by the image acquisition module, the image acquisition module transmits the face image information of the client to the cloud platform to be compared with the filed client image information, the cloud platform transmits the face image information of the client, receivable item information, personal information, contract information and feedback communication information to the printing end after the matched client file is inquired, the printing end prints the information and takes away the information by the reception end, the reception end receives the client according to the printed information, implementation follow-up avoids information omission, time for turning over the contract and account information can be reduced, and efficiency of client reception is improved.
When the cloud platform receives the money information sent by the clearing module, the contract information sent by the service end and the opinion feedback information of the after-sale communication module, the cloud platform opens the electric control lock, corresponding personnel can place corresponding original documents of the information into the document storage grid, the video monitoring module records and transmits the whole process of storing the documents by the personnel in the process, the documents are stored on the cloud platform, then the electric control lock is closed, so that irrelevant personnel cannot take the original documents stored in the document storage grid at will, the unlocking module is held by a person with access qualification, when the documents are required to be taken and placed, the original documents stored in the document storage grid can be taken and placed by opening the electric control lock by the unlocking module, the whole process is recorded and transmitted by the video monitoring module in the process, the original documents are stored on the cloud platform, and the safety of the original documents is ensured.
According to the invention, the image acquisition module is matched with the cloud platform to document the client, the face image information, the receivable item information, the personal information, the contract information and the feedback communication information of the client are correlated and synchronized subsequently, and the receptionist can follow up according to the integrated information during subsequent client visits, so that the reception efficiency can be improved, the time for the receptionist to browse accounts and contract information can be reduced, the practical significance and the popularization value are realized, and good economic benefits can be expected to be generated.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this application, illustrate embodiments of the invention and, together with the description, serve to explain the invention and not to limit the invention. In the drawings:
FIG. 1 is a schematic view of the connection structure of modules according to the present invention;
in the figure: the system comprises an image acquisition module 1, a clearing module 2, a business end 3, an after-sale communication module 4, a printing end 5, a reception end 6, a cloud platform 7, a file storage end 8, an electronic control lock 81, a file storage grid 82, a video monitoring module 83 and an unlocking module 84.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Examples
With reference to fig. 1, the invention discloses a device for matching an integrated customer information correlation-based synchronization system, which comprises an image acquisition module 1, a clearing module 2, a service end 3, an after-sale communication module 4, a printing end 5, a receiving end 6, a cloud platform 7 and a file storage end 8, wherein the image acquisition module 1, the clearing module 2, the service end 3, the after-sale communication module 4, the receiving end 6 and the printing end 5 are all connected with the cloud platform 7, the image acquisition module 1 is used for acquiring facial image information of a user, the image acquisition module 1 specifically adopts a high-definition camera installed at a door, the facial image information is transmitted to the cloud platform 7 by connecting the image acquisition module with a computer through a serial port, the clearing module 2 is used for sending the account receivable information of the customer to the cloud platform 7, the clearing module 2 specifically adopts a computer with the account receivable information recorded therein, the account receivable information is input by financial staff and transmitted to a cloud platform 7, the business end 3 is used for sending personal information and a contract of a client to the cloud platform 7, the business end 3 is composed of business staff, the business staff transmits the contract information to the cloud platform 7 through a computer, the after-sale communication module 4 is used for communicating the business end 3 with the client and sending feedback information to the cloud platform 7, the after-sale communication module 4 is composed of after-sale staff, the after-sale staff communicates with the client through a telephone and a short message and inputs a communication result into the computer to be transmitted to the cloud platform 7, the printing end 5 is used for printing user face image information, account receivable information, personal information, the contract and the feedback communication information which are transmitted to the printing end 5 by the cloud platform 7, the receiving end 6 is used for taking out corresponding user materials and receiving clients printed by the printing end 5, end 8 is deposited to file includes that the several is provided with file storage grid 82 and the video monitoring module 83 of automatically controlled tool to lock 81, and file storage grid 82 is used for depositing the original paper of relevant materials such as customer's contract, invoice, automatically controlled tool to lock 81 and video monitoring module 83 are all connected and are controlled by high in the clouds platform 7, automatically controlled tool to lock 81 can be opened by the unblock module 84 that corresponds, and video monitoring module 83 adopts the surveillance camera head in concrete implementation.
The working principle of the invention is as follows: when a customer is shot by the image acquisition module 1 through a gate for the first time, the image acquisition module 1 shoots a face image of the customer and transmits face image information to the cloud platform 7 to establish a file, and the settlement module 2, the service end 3 and the after-sale communication module 4 follow up the service upload payment account information, contract information and communication feedback information about the customer to the cloud platform 7 and are associated with the face image information of the customer; when the later-stage visit of the client is shot by the image acquisition module 1 through the gate, the image acquisition module 1 transmits the facial image information of the client to the cloud platform 7 to be compared with the filed client image information, the cloud platform 7 transmits the facial image information of the client, the receivable item information, the personal information, the contract information and the feedback communication information to the printing end 5 after the matched client file is inquired, the printing end 5 prints the information and takes away the information by the reception end 6, the reception end 6 receives the client according to the printed information, the follow-up is implemented to avoid information omission, the time for turning over the contract and the account information can be reduced, and the receiving efficiency of the client is improved.
After the cloud platform 7 receives the money information sent by the liquidation module 2, the contract information sent by the business terminal 3 and the opinion feedback information of the after-sale communication module 4, the cloud platform 7 opens the electronic control lock 81, and the corresponding personnel can place the corresponding original document of the information into the document storage grid 82, in the process, the video monitoring module 83 records and transmits the whole process of document storage of personnel and stores the record in the cloud platform 7, then the electronic control lock 81 is closed, so that the irrelevant personnel can not take the original document stored in the document storage grid 82 at will, the unlocking module 84 is held by the personnel with the qualification of storing and taking the original document, when the document needs to be taken and placed, the electronic control lock 81 is opened by the unlocking module 84, the original document stored in the document storage grid 82 is taken and placed, in the process, the video monitoring module 83 records, transmits and stores the original document in the cloud platform 7, the safety of the original is ensured.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (8)
1. An information association synchronization system based on integrated clients is characterized in that:
the system comprises an image acquisition module (1), a clearing module (2), a business end (3), an after-sale communication module (4), a printing end (5), a reception end (6) and a cloud platform (7);
the image acquisition module (1), the clearing module (2), the business end (3), the after-sale communication module (4), the reception end (6) and the printing end (5) are all connected with the cloud platform (7);
the image acquisition module (1) is used for acquiring face image information of a user;
the clearing module (2) is used for sending the receivable information of the client to the cloud platform (7);
the service end (3) is used for sending personal information and a contract of a client to the cloud platform (7);
the after-sale communication module (4) is used for communicating the business end (3) with the client and sending feedback information to the cloud platform (7);
the printing end (5) is used for printing user face image information, receivable money information, personal information, contract and feedback communication information which are transmitted to the printing end (5) by the cloud platform (7);
the reception end (6) is used for taking out the corresponding materials of the user printed by the printing end (5) and receiving the customer.
2. The apparatus of claim 1, wherein the means for matching an integrated customer information based correlation synchronization system comprises: the image acquisition module (1) specifically adopts a high-definition camera, and the image acquisition module is connected with a computer through a serial port to transmit face image information to the cloud platform (7).
3. The apparatus of claim 1, wherein the means for matching an integrated customer information based correlation synchronization system comprises: the settlement module (2) specifically adopts a computer with receivable information input, and the receivable information is input by financial staff and transmitted to the cloud platform (7).
4. The apparatus of claim 1, wherein the means for matching an integrated customer information based correlation synchronization system comprises: the service end (3) is composed of service personnel, and the service personnel transmit contract information to the cloud platform (7) through a computer.
5. The apparatus of claim 1, wherein the means for matching an integrated customer information based correlation synchronization system comprises: the after-sale communication module (4) is formed by adopting after-sale personnel, the after-sale personnel communicate with the client through telephone and short messages, and the communication result is input into a computer and transmitted to the cloud platform (7).
6. The apparatus of claim 1, wherein the means for matching an integrated customer information based correlation synchronization system comprises: the reception end (6) is a foreground matched with at least one reception person, and the reception person takes out the material printed by the printing end (5) and receives the customer according to the content of the printed material.
7. The apparatus of claim 1, wherein the means for matching an integrated customer information based correlation synchronization system comprises: the printing end (5) specifically adopts a printer.
8. The integrated client information based correlation synchronization system as claimed in claim 1, wherein: still deposit end (8) including the file, file is deposited end (8) and is included that the several is provided with file storage grid (82) and video monitoring module (83) of automatically controlled tool to lock (81), automatically controlled tool to lock (81) and video monitoring module (83) are all connected and are controlled by high in the clouds platform (7), automatically controlled tool to lock (81) can be opened by unlocking module (84) that correspond.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN202110405286.1A CN113076295A (en) | 2021-04-15 | 2021-04-15 | Integrated customer information correlation synchronization system and device matched with same |
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| CN202110405286.1A CN113076295A (en) | 2021-04-15 | 2021-04-15 | Integrated customer information correlation synchronization system and device matched with same |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113657874A (en) * | 2021-09-18 | 2021-11-16 | 深圳市颖华科技有限公司 | Building real-name system management system |
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