CN107590588A - Method for allocating tasks, device and computer-readable recording medium - Google Patents
Method for allocating tasks, device and computer-readable recording medium Download PDFInfo
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- CN107590588A CN107590588A CN201710740350.5A CN201710740350A CN107590588A CN 107590588 A CN107590588 A CN 107590588A CN 201710740350 A CN201710740350 A CN 201710740350A CN 107590588 A CN107590588 A CN 107590588A
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- 238000000034 method Methods 0.000 title claims abstract description 64
- 235000021167 banquet Nutrition 0.000 claims abstract description 280
- 238000012545 processing Methods 0.000 claims description 58
- 238000004891 communication Methods 0.000 claims description 20
- 238000011156 evaluation Methods 0.000 claims description 16
- 230000010365 information processing Effects 0.000 claims description 16
- 230000000694 effects Effects 0.000 description 5
- 238000012544 monitoring process Methods 0.000 description 4
- 238000010586 diagram Methods 0.000 description 3
- PCHJSUWPFVWCPO-UHFFFAOYSA-N gold Chemical compound [Au] PCHJSUWPFVWCPO-UHFFFAOYSA-N 0.000 description 3
- 239000010931 gold Substances 0.000 description 3
- 229910052737 gold Inorganic materials 0.000 description 3
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- 238000007906 compression Methods 0.000 description 2
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- 238000005859 coupling reaction Methods 0.000 description 2
- 238000012163 sequencing technique Methods 0.000 description 2
- 238000006243 chemical reaction Methods 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
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- G06Q50/40—
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
Abstract
The invention discloses a kind of method for allocating tasks, device and computer-readable recording medium, the method for allocating tasks includes：Obtain the scene properties and category attribute of waiting task in preset time；According to the scene properties and category attribute of the waiting task, the configuration condition of attending a banquet of waiting task is generated；The person of attending a banquet is matched according to the configuration condition of attending a banquet of waiting task, and waiting task is sent to the person of attending a banquet of matching.There is task distribution difficulty height in this existing call center of the invention, and efficiency is low, the technical problem taken time and effort.
Description
Technical field
The present invention relates to task process field, more particularly to a kind of method for allocating tasks, device and computer-readable storage
Medium.
Background technology
At present, the call center person of attending a banquet has been not secured to the full-time staff of office, i.e. move mode provides calling service
Also it is increasingly common, and because the full-time type that the different person's of attending a banquet tasks is handled is different, thus call center is also undertaken to sitting
Xi Yuan carries out the operation of task distribution, when existing call center carries out task distribution to the person of attending a banquet, is obtaining waiting task
Type, if the stock exchange transaction is that experience gold expires or manage money matters after the overdue type of service of certificate, it is necessary to artificially progress task distribution,
In artificial task assignment procedure, task distribution difficulty height be present, and efficiency is low, the technical problem taken time and effort.
The content of the invention
It is a primary object of the present invention to provide a kind of method for allocating tasks, device and computer-readable recording medium, purport
Task distribution difficulty height be present solving existing call center, and efficiency is low, the technical problem taken time and effort.
To achieve the above object, the present invention provides a kind of method for allocating tasks, and the method for allocating tasks includes：
Obtain the scene properties and category attribute of waiting task in preset time；
According to the scene properties and category attribute of the waiting task, the configuration condition of attending a banquet of waiting task is generated；
According to the configuration condition matching person of attending a banquet that attends a banquet of waiting task, and waiting task is sent to attending a banquet for matching
Member.
Preferably, the configuration condition matching person of attending a banquet that attends a banquet according to waiting task, and waiting task is sent
The person's of attending a banquet step to matching includes：
Task process state information in the acquisition person's of attending a banquet preset time, and obtain the priority orders of waiting task；
Handled according to task in the configuration condition of attending a banquet, priority orders and the person's of attending a banquet preset time of the waiting task
Status information matches the person of attending a banquet, and waiting task is sent to the person of attending a banquet of matching.
Preferably, when the configuration condition of attending a banquet, priority orders and the person of attending a banquet according to the waiting task is default
Interior task process state information matches the person of attending a banquet, and the person's of attending a banquet step that waiting task is sent to matching includes：
According to task process state information in the person's of attending a banquet preset time, select treating capacity of going out on missions and do not reach attending a banquet for the upper limit
Member；
Attending a banquet for the upper limit is not reached according to the configuration condition of attending a banquet, priority orders and task treating capacity of the waiting task
Member carries out the person's of attending a banquet matching, and waiting task is sent to the person of attending a banquet of matching.
Preferably, the configuration condition matching person of attending a banquet that attends a banquet according to waiting task, and waiting task is sent
The person's of attending a banquet step to matching includes afterwards：
The hint information of waiting task is obtained, and classification processing is carried out to the hint information；
Hint information after classification is handled is sent to the corresponding person of attending a banquet, so that the corresponding person of attending a banquet is based on described point
Hint information processing waiting task after class processing.
Preferably, it is described classification is handled after hint information send to the corresponding person of attending a banquet, attended a banquet so that this is corresponding
Hint information processing waiting task step after member is handled based on the classification includes afterwards：
The task quantity performed for the person of attending a banquet is monitored, and obtains evaluation information of the user terminal to the person of attending a banquet；
Based on the task quantity performed and evaluation information, the achievement performance of the record person of attending a banquet.
Preferably, it is described classification is handled after hint information send to the corresponding person of attending a banquet, attended a banquet so that this is corresponding
Hint information processing waiting task step after member is handled based on the classification includes afterwards：
To it is processed into task be marked processing, and obtain the contact rule for task of having completed；
Based on the contact rule determine whether based on this it is processed into task generate pending new task.
Preferably, it is described based on the contact rule determine whether based on this it is processed into task generation it is pending new
Include after task step：
When based on it is described it is processed into task generate pending new task when, the pending new task of generation is imported
Into task processing pond, to treat further to handle.
Preferably, it is described based on the contact rule determine whether based on this it is processed into task generation it is pending new
Task step includes：
When based on the contact rule, determine it is processed into task do not regenerate corresponding pending new task when, it is right
It is processed into task carry out delete processing.
In addition, to achieve the above object, the present invention also provides a kind of task allocation apparatus, the task allocation apparatus bag
Include：Memory, processor, communication bus and the task distribution program being stored on the memory,
The communication bus is used to realize the communication connection between processor and memory；
The processor is used to perform the task distribution program, to realize following steps：
Obtain the scene properties and category attribute of waiting task in preset time；
According to the scene properties and category attribute of the waiting task, the configuration condition of attending a banquet of waiting task is generated；
According to the configuration condition matching person of attending a banquet that attends a banquet of waiting task, and waiting task is sent to attending a banquet for matching
Member.
Preferably, the configuration condition matching person of attending a banquet that attends a banquet according to waiting task, and waiting task is sent
The person's of attending a banquet step to matching includes：
Task process state information in the acquisition person's of attending a banquet preset time, and obtain the priority orders of waiting task；
Handled according to task in the configuration condition of attending a banquet, priority orders and the person's of attending a banquet preset time of the waiting task
Status information matches the person of attending a banquet, and waiting task is sent to the person of attending a banquet of matching.
Preferably, when the configuration condition of attending a banquet, priority orders and the person of attending a banquet according to the waiting task is default
Interior task process state information matches the person of attending a banquet, and the person's of attending a banquet step that waiting task is sent to matching includes：
According to task process state information in the person's of attending a banquet preset time, select treating capacity of going out on missions and do not reach attending a banquet for the upper limit
Member；
Attending a banquet for the upper limit is not reached according to the configuration condition of attending a banquet, priority orders and task treating capacity of the waiting task
Member carries out the person's of attending a banquet matching, and waiting task is sent to the person of attending a banquet of matching.
Preferably, the configuration condition matching person of attending a banquet that attends a banquet according to waiting task, and waiting task is sent
The person's of attending a banquet step to matching includes afterwards：
The hint information of waiting task is obtained, and classification processing is carried out to the hint information；
Hint information after classification is handled is sent to the corresponding person of attending a banquet, so that the corresponding person of attending a banquet is based on described point
Hint information processing waiting task after class processing.
Preferably, it is described classification is handled after hint information send to the corresponding person of attending a banquet, attended a banquet so that this is corresponding
Hint information processing waiting task step after member is handled based on the classification includes afterwards：
The task quantity performed for the person of attending a banquet is monitored, and obtains evaluation information of the user terminal to the person of attending a banquet；
Based on the task quantity performed and evaluation information, the achievement performance of the record person of attending a banquet.
Preferably, it is described classification is handled after hint information send to the corresponding person of attending a banquet, attended a banquet so that this is corresponding
Hint information processing waiting task step after member is handled based on the classification includes afterwards：
To it is processed into task be marked processing, and obtain the contact rule for task of having completed；
Based on the contact rule determine whether based on this it is processed into task generate pending new task.
Preferably, it is described based on the contact rule determine whether based on this it is processed into task generation it is pending new
Include after task step：
When based on it is described it is processed into task generate pending new task when, the pending new task of generation is imported
Into task processing pond, to treat further to handle.
Preferably, it is described based on the contact rule determine whether based on this it is processed into task generation it is pending new
Task step includes：
When based on the contact rule, determine it is processed into task do not regenerate corresponding pending new task when, it is right
It is processed into task carry out delete processing.
In addition, to achieve the above object, the present invention also provides a kind of computer-readable recording medium, described computer-readable
Storage medium is stored with one or more than one program, one either more than one program can by one or one with
On computing device for：
Obtain the scene properties and category attribute of waiting task in preset time；
According to the scene properties and category attribute of the waiting task, the configuration condition of attending a banquet of waiting task is generated；
According to the configuration condition matching person of attending a banquet that attends a banquet of waiting task, and waiting task is sent to attending a banquet for matching
Member.
Scene properties and category attribute of the invention by obtaining waiting task in preset time；According to described pending
The scene properties and category attribute of task, generate the configuration condition of attending a banquet of waiting task；Matched somebody with somebody according to attending a banquet for waiting task
The condition coupling person of attending a banquet is put, and waiting task is sent to the person of attending a banquet of matching.Because the present invention by task distributes software
Or plug-in unit obtains the scene properties and category attribute of waiting task in preset time, and it is based on the scene properties and classification category
Performance enough accurately generates the configuration condition of attending a banquet of waiting task, and based on the configuration condition of attending a banquet, waiting task is sent
To the person of attending a banquet of matching, rather than artificial progress task distribution, it is thus possible to solving existing call center needs artificially to be appointed
Business distributes, and in artificial task assignment procedure, task distribution difficulty height be present, and efficiency is low, the technical problem taken time and effort.
Brief description of the drawings
Fig. 1 is the schematic flow sheet of method for allocating tasks first embodiment of the present invention；
Fig. 2 is the schematic flow sheet of method for allocating tasks second embodiment of the present invention；
Fig. 3 is the device structure schematic diagram for the hardware running environment that present invention method is related to；
Fig. 4 is the schematic diagram of a scenario of the embodiment of the present invention.
The realization, functional characteristics and advantage of the object of the invention will be described further referring to the drawings in conjunction with the embodiments.
Embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The present invention provides a kind of method for allocating tasks, in the first embodiment of method for allocating tasks of the present invention, reference picture
1, the method for allocating tasks includes：
Step S10, obtain the scene properties and category attribute of waiting task in preset time；
In the present invention, but software or plug-in unit obtain the scene properties and classification category of waiting task in preset time
Property, especially, the software or plug-in unit can be task assistant, and following examples are described in detail by taking task assistant as an example, such as
Shown in Fig. 4, waiting task can be to be sent to task assistant by Sales System in Enterprises, and preset time period is generally one day, should
Waiting task is usually pending stock exchange transaction, or pending insurance business, and what waiting task included having arranged treats
The task of processing, the waiting task arranged are to meet being uploaded to before treatment for contact rule by Sales System in Enterprises
The business of above-mentioned task assistant, meet before the regular waiting task of contact refers to and record of attending a banquet in task assistant be present
And need to being continued with according to the contact rule for task, illustrated to specific embodiment, the business if a class rights and interests expire
After this prompting, it need to be attended a banquet again with user within 3 days predetermined period periods and contact prompting, then the predetermined period time
Section 3 days is the contact rule of the pending business, in addition to the waiting task of agreement, waiting task also include real-time task or
Person treats first group of task, real-time task or treats that first group of task can need not meet contact rule.
The scene properties and category attribute of waiting task in preset time are obtained, scene properties include waiting task
Scene rule, scene rule includes the service line type of waiting task, should if the waiting task is pending security
Pending security are that event is reminded or product is reached the standard grade prompting or customer care etc., in addition, scene rule also includes the person of attending a banquet
Task upper limit of the corresponding task of such scene rule etc. is handled, after the scene properties of waiting task determine, is obtained pending
The category attribute of task, such as when the scene properties of waiting task are reminded for event, event prompting may include that rights and interests expire and carry
Wake up, wholesale, which is redeemed, the category attribute such as reminds, when waiting task scene properties for product reach the standard grade prompting when, product is reached the standard grade prompting
Including activity reach the standard grade prompting with new product reach the standard grade prompting etc. category attribute.
Step S20, according to the scene properties and category attribute of the waiting task, generate attending a banquet for waiting task and match somebody with somebody
Put condition；
In this application, configuration condition of attending a banquet includes the person's of attending a banquet condition, tool condition of attending a banquet, and is first generated according to scene properties
First attends a banquet configuration condition, to realize that the full-time scene properties type that handles is selected from all persons of attending a banquet correspondingly attends a banquet task
The first kind person of attending a banquet, after the first kind person of attending a banquet determines, attended a banquet configuration condition according to category attribute generation second, to realize from the
Full-time processing category attribute type is selected in one kind person of attending a banquet correspondingly to attend a banquet the second class person of attending a banquet of task, is determined in the person of attending a banquet
Afterwards, instrument of attending a banquet also is chosen based on scene properties and category attribute, for determining the processing of the business that attend a banquet for the person of attending a banquet.
Instrument of attending a banquet is chosen based on scene properties and category attribute, for determining the processing of the business that attend a banquet for the person of attending a banquet
Process includes：Based on scene properties the instrument of attending a banquet matched, and attending a banquet the matching corresponding to instrument are obtained with category attribute
Communication modes are sent to the corresponding person of attending a banquet.Because scene properties are different from category attribute, thus instrument difference of attending a banquet, to specific
Embodiment illustrates, and matching tool of such as attending a banquet can be phone or mail, when the scene properties of waiting task are product
Expire, waiting task product expire corresponding to category attribute when being expired for experience gold, if corresponding matching tool of attending a banquet is phone,
Then seat personnel by phone attend a banquet the processing of business, and when the scene properties of waiting task are that product expires as activity
When reaching the standard grade, if corresponding matching tool of attending a banquet is mail, seat personnel by mail attend a banquet the processing of business.Need what is illustrated
Be, before the business processing that attend a banquet, based on the person of attending a banquet of determination, it is determined that instrument of attending a banquet, the distribution pair of task distribution system
The business of attending a banquet answered.
Step S30, according to the configuration condition matching person of attending a banquet that attends a banquet of waiting task, and waiting task is sent to
The person of attending a banquet matched somebody with somebody.
As shown in Fig. 2 according to the configuration condition matching person of attending a banquet that attends a banquet of waiting task, and waiting task is sent to
The person of attending a banquet of matching includes：
Step S31, task process state information in the person's of attending a banquet preset time is obtained, and obtain the priority of waiting task
Sequentially；
The second class person of attending a banquet determine after, if detect the second class person of attending a banquet for it is multiple when, obtain the person's of attending a banquet of determination
The priority orders of task process state information and waiting task, task process state information include untreated task amount,
The priority orders of waiting task include waiting task and reach the time order and function order for determining the person of attending a banquet.
Step S32, according in the configuration condition of attending a banquet, priority orders and the person's of attending a banquet preset time of the waiting task
Task process state information matches the person of attending a banquet, and waiting task is sent to the person of attending a banquet of matching.
Wherein, appoint according in the configuration condition of attending a banquet, priority orders and the person's of attending a banquet preset time of the waiting task
Process state information of the being engaged in matching person of attending a banquet, and the person of attending a banquet that waiting task is sent to matching includes：
According to task process state information in the person's of attending a banquet preset time, select treating capacity of going out on missions and do not reach attending a banquet for the upper limit
Member；
Attending a banquet for the upper limit is not reached according to the configuration condition of attending a banquet, priority orders and task treating capacity of the waiting task
Member carries out the person's of attending a banquet matching, and waiting task is sent to the person of attending a banquet of matching.
The processing priority order of acquisition waiting task is also needed in this step, wherein, the priority of waiting task
Ordering rule can be task assistant when receiving the waiting task that marketing system sends over, and this is waited to locate according to reception order
The numbering that reason task is carried out, it is that task assistant is entered by the sequencing on waiting task list arrival task assistant backstage
Row major level sorts, and, when there is multiple waiting tasks to be allocated, the priority orders of waiting task are different, and matching is sat for it
Xi Yuan sequencing is different, and the high waiting task of priority distributes the corresponding person of attending a banquet first, if two waiting tasks
Scene properties it is identical with category attribute, priority is different, then may be handled by the different persons of attending a banquet.
Wherein, in task assistant, waiting task is distributed into the difference person of attending a banquet, because the person of attending a banquet is full-time different, such as
The person of attending a banquet only handles some type of task every time, reminds service as certain person of attending a banquet only is to provide the activity upper limit, or only provide
The task of customer care is handled, or the person of attending a banquet, in the task of part-time processing non-full-time, the task of the person's of attending a banquet non-full-time accounts for
The weight proportion that the person of attending a banquet handles task is smaller by such as 30 percent, when the task of the part-time non-full-time of the person of attending a banquet is up to most
During big value, then the person of attending a banquet can not handle the task of the non-full-time, in addition, the person of attending a banquet has the corresponding task processing upper limit, such as
The upper limit of the task for the person of attending a banquet can be 100 task dispatchings of processing daily, thus when matching waiting task with the person of attending a banquet, obtain
Task process state information in the person's of attending a banquet preset time, the task process state information include the task processing type of the person of attending a banquet
And also accessible waiting task type and quantity etc., chosen according to task process state information in the person's of attending a banquet preset time
The task treating capacity of selecting does not reach the person of attending a banquet of the upper limit and processing task type and the waiting task type identical person of attending a banquet, i.e. root
The person of attending a banquet for not reaching the upper limit according to the configuration condition of attending a banquet, priority orders and task treating capacity of waiting task carries out a person of attending a banquet
Match somebody with somebody, to realize the processing to waiting task.
Illustrated to specific embodiment, such as the person's of attending a banquet first upper limit that the overdue event of full-time processing rights and interests is reminded daily
For 100,99 have been handled, the part-time overdue event of the rights and interests that handles of the person's of attending a banquet second is reminded, and can also handle 2, when appointing
When business assistant receives the overdue event prompting M tasks of rights and interests with N tasks successively, then M tasks are sent to seat by task assistant first
The processing of seat person's first, and N tasks are sent to the processing of the person's of attending a banquet second, i.e., the high pending thing of the full-time person of attending a banquet elder generation processing priority
Part.
Scene properties and category attribute of the invention by obtaining waiting task in preset time；According to described pending
The scene properties and category attribute of task, generate the configuration condition of attending a banquet of waiting task；Matched somebody with somebody according to attending a banquet for waiting task
The condition coupling person of attending a banquet is put, and waiting task is sent to the person of attending a banquet of matching.Because the present invention by task distributes software
Or plug-in unit obtains the scene properties and category attribute of waiting task in preset time, and it is based on the scene properties and classification category
Performance enough accurately generates the configuration condition of attending a banquet of waiting task, and based on the configuration condition of attending a banquet, waiting task is sent
To the person of attending a banquet of matching, rather than artificial progress task distribution, it is thus possible to solving existing call center needs artificially to be appointed
Business distributes, and in artificial task assignment procedure, task distribution difficulty height be present, and efficiency is low, the technical problem taken time and effort.
Further, on the basis of the first embodiment of method for allocating tasks of the present invention, there is provided method for allocating tasks
Two embodiments, in a second embodiment, the configuration condition matching person of attending a banquet that attends a banquet according to waiting task, and will be pending
Task includes after being sent to the person's of attending a banquet step of matching：
The hint information of waiting task is obtained, and classification processing is carried out to the hint information；
Hint information after classification is handled is sent to the corresponding person of attending a banquet, so that the corresponding person of attending a banquet is based on described point
Hint information processing waiting task after class processing.
The hint information of waiting task is obtained, classification processing is carried out to the hint information of waiting task, wherein, wait to locate
The hint information of reason task includes the communication mode that waiting task corresponds to client, and the hint information of waiting task is divided
Class processing includes the classification processing to communication mode, specifically, can be classified according to telephone number, email address etc., when treating
When the communication mode that processing task corresponds to client is a variety of, the communication mode of the client is arranged in order, wherein, it is whole in order
Reason is that the first communication party formula such as telephone number of client is first arranged according to preset order, the rear second communication method such as mailbox that sorts
Deng after classification processing is carried out to communication mode, the hint information after classification is handled is sent to the corresponding person of attending a banquet, for this
Hint information after the corresponding person of attending a banquet is handled based on the classification handles waiting task, and such as person of attending a banquet, which can be, obtains client's electricity
Waiting task corresponding to number processing user is talked about, in addition, when waiting task is customer care, the hint information also includes
Whether client needs other types of business such as whether needing buying experience gold etc., and the hint information is sent into corresponding seat
Xi Yuan.
In the present embodiment, by obtaining the hint information of waiting task, and classification processing is carried out to the hint information；
Hint information after classification is handled is sent to the corresponding person of attending a banquet, after being based on classification processing for the corresponding person of attending a banquet
Hint information processing waiting task.The efficiency that the person of attending a banquet handles waiting task is thus improved, improves Consumer's Experience.
Further, on the basis of the second embodiment of method for allocating tasks of the present invention, there is provided method for allocating tasks
Three embodiments, in the third embodiment, it is described classification is handled after hint information send to the corresponding person of attending a banquet, so that this is right
Hint information processing waiting task step after the person of attending a banquet answered is handled based on the classification includes afterwards：
The task quantity performed for the person of attending a banquet is monitored, and obtains evaluation information of the user terminal to the person of attending a banquet；
Based on the task quantity performed and evaluation information, the achievement performance of the record person of attending a banquet.
In the present invention, background server end can be attended a banquet by monitoring the matching tool of attending a banquet for the person of attending a banquet with real-time monitoring
The task quantity performed of member, the monitoring process can be：Background server end monitors and obtained and attended a banquet in preset time period in real time
Communications records with instrument, i.e. background server end are obtained to attend a banquet and called in real time, and mailbox sends record, and is dialled according to attending a banquet
Make a phone call, mailbox sends the timestamp of record, matches the person of attending a banquet in correspondent time work, and then generate the task for the person of attending a banquet
Quantity performed, and in the present invention, evaluation information of the user terminal to the person of attending a banquet can be also obtained, the evaluation information can be, poor, or
In person etc., task based access control quantity performed and evaluation information, the achievement performance of the person of attending a banquet in preset time is recorded, wherein, attend a banquet
In the achievement performance recording process of member, the task quantity performed of the person of the attending a banquet accounting in the achievement performance for the person of attending a banquet is 60%, is used
The evaluation information accounting at family end is 40%.
In the present embodiment, by monitoring the task quantity performed for the person of attending a banquet, and evaluation of the user terminal to the person of attending a banquet is obtained
Information；Based on the task quantity performed and evaluation information, the achievement performance of the record person of attending a banquet.It can thus be lifted and attended a banquet
Member handles the efficiency of pending business.
Further, on the basis of the second embodiment of method for allocating tasks of the present invention, there is provided method for allocating tasks
Four embodiments, in the fourth embodiment, it is described classification is handled after hint information send to the corresponding person of attending a banquet, so that this is right
Hint information processing waiting task step after the person of attending a banquet answered is handled based on the classification includes afterwards：
To it is processed into task be marked processing, and obtain the contact rule for task of having completed；
Based on the contact rule determine whether based on this it is processed into task generate pending new task.
To it is processed into task carry out task and complete mark handling and generate corresponding label information, the label information
Middle record can contact the contact rule of corresponding task again, to it is processed into task processing is marked after, obtain
Completion task contact rule, if completed task have it is achievable again contact regular nature when, although this has been located
Reason complete, this it is processed into task still can generate pending new task, illustrated to specific embodiment, if appoint
Business assistant provides the periodic reminder service after certain product activity is reached the standard grade, although this reminding task is completed, after a cycle, appoints
It is to generate pending new task that business assistant, which still needs to provide the prompting service that product activity is reached the standard grade, is not had if having completed task
Have it is achievable when contacting regular again, this it is processed into task be properly completed, it can be carried out and task is completed to mark
Different separator processing.
In the present embodiment, by it is processed into task be marked processing, and obtain and completed connecing for task
Touch rule；Based on the contact rule determine whether based on this it is processed into task generate pending new task.It is thus real
Now more accurately distinguish between and handle completed task.
Further, there is provided another embodiment of the present invention, it is in this embodiment, described to be determined based on the contact rule
Whether based on this it is processed into task generate pending new task step after include：
When based on it is described it is processed into task generate pending new task when, the pending new task of generation is imported
Into task processing pond, to treat further to handle.
It is described based on the contact rule determine whether based on this it is processed into task generate pending new task step
Suddenly include：
When based on the contact rule, determine it is processed into task do not regenerate corresponding pending new task when, it is right
It is processed into task carry out delete processing.
When based on it is described it is processed into task generate pending new task when, the pending new task of generation is imported
Into task processing pond, to treat further to generate pending new task, and the processing to pending new task is realized, when based on institute
State contact rule, determine it is processed into task do not regenerate corresponding pending new task when, to it is processed into task
Carry out being automatically deleted processing.
In the present embodiment, by when based on it is described it is processed into task generate pending new task when, will generate
Pending new task be directed into task processing pond, to treat further to handle, when based on it is described contact rule, determine processed
When the task of completion does not regenerate corresponding pending new task, to it is processed into task carry out delete processing, it is no longer necessary to
User is manually implemented, improves Consumer's Experience.
Reference picture 3, Fig. 3 are the device structure schematic diagrams for the hardware running environment that present invention method is related to.
Task allocation apparatus of the embodiment of the present invention can be PC or smart mobile phone, tablet personal computer, e-book reading
Device, MP3 (Moving Picture Experts Group Audio Layer III, dynamic image expert's compression standard audio
Aspect 3) player, MP4 (Moving Picture Experts Group Audio Layer IV, dynamic image expert compression
Standard audio aspect 3) terminal device such as player, pocket computer.
As shown in figure 3, the task allocation apparatus can include：Processor 1001, such as CPU, memory 1005, communication are total
Line 1002.Wherein, communication bus 1002 is used to realize the connection communication between processor 1001 and memory 1005.Memory
1005 can be high-speed RAM memory or stable memory (non-volatile memory), such as disk is deposited
Reservoir.Memory 1005 optionally can also be the storage device independently of aforementioned processor 1001.
Alternatively, the task allocation apparatus can also include user interface, network interface, camera, RF (Radio
Frequency, radio frequency) circuit, sensor, voicefrequency circuit, WiFi module etc..User interface can include display screen
(Display), input block such as keyboard (Keyboard), optional user interface can also include wireline interface, the nothing of standard
Line interface.Network interface can optionally include wireline interface, the wave point (such as WI-FI interfaces) of standard.
Task is distributed it will be understood by those skilled in the art that the task allocation apparatus structure shown in Fig. 3 is not formed
The restriction of device, it can include than illustrating more or less parts, either combine some parts or different part cloth
Put.
As shown in figure 3, it can lead to as in a kind of memory 1005 of computer-readable storage medium including operating system, network
Believe module and task distribution program.Operating system is the program of management and control task distributor hardware and software resource,
The operation of support task distribution program and other softwares and/or program.Network communication module is used to realize in memory 1005
Communication between each component in portion, and with being communicated in task allocation apparatus between other hardware and softwares.
In the task allocation apparatus shown in Fig. 3, processor 1001 is used to perform the task point stored in memory 1005
With program, following steps are realized：
Obtain the scene properties and category attribute of waiting task in preset time；
According to the scene properties and category attribute of the waiting task, the configuration condition of attending a banquet of waiting task is generated；
According to the configuration condition matching person of attending a banquet that attends a banquet of waiting task, and waiting task is sent to attending a banquet for matching
Member.
Further, the configuration condition matching person of attending a banquet that attends a banquet according to waiting task, and waiting task is sent out
Giving the person's of attending a banquet step of matching includes：
Task process state information in the acquisition person's of attending a banquet preset time, and obtain the priority orders of waiting task；
Handled according to task in the configuration condition of attending a banquet, priority orders and the person's of attending a banquet preset time of the waiting task
Status information matches the person of attending a banquet, and waiting task is sent to the person of attending a banquet of matching.
Further, configuration condition of attending a banquet, priority orders and the person of attending a banquet according to the waiting task presets
Task process state information matches the person of attending a banquet in time, and the person's of attending a banquet step that waiting task is sent to matching includes：
According to task process state information in the person's of attending a banquet preset time, select treating capacity of going out on missions and do not reach attending a banquet for the upper limit
Member；
Attending a banquet for the upper limit is not reached according to the configuration condition of attending a banquet, priority orders and task treating capacity of the waiting task
Member carries out the person's of attending a banquet matching, and waiting task is sent to the person of attending a banquet of matching.
Further, the configuration condition matching person of attending a banquet that attends a banquet according to waiting task, and waiting task is sent out
Give the person's of attending a banquet step of matching includes afterwards：
The hint information of waiting task is obtained, and classification processing is carried out to the hint information；
Hint information after classification is handled is sent to the corresponding person of attending a banquet, so that the corresponding person of attending a banquet is based on described point
Hint information processing waiting task after class processing.
Further, it is described classification is handled after hint information send to the corresponding person of attending a banquet, for the corresponding seat
Hint information processing waiting task step after Xi Yuan is handled based on the classification includes afterwards：
The task quantity performed for the person of attending a banquet is monitored, and obtains evaluation information of the user terminal to the person of attending a banquet；
Based on the task quantity performed and evaluation information, the achievement performance of the record person of attending a banquet.
Further, it is described classification is handled after hint information send to the corresponding person of attending a banquet, for the corresponding seat
Hint information processing waiting task step after Xi Yuan is handled based on the classification includes afterwards：
To it is processed into task be marked processing, and obtain the contact rule for task of having completed；
Based on the contact rule determine whether based on this it is processed into task generate pending new task.
Further, it is described based on it is described contact rule determine whether based on this it is processed into task generation it is pending
Include after new task step：
When based on it is described it is processed into task generate pending new task when, the pending new task of generation is imported
Into task processing pond, to treat further to handle.
Further, it is described based on it is described contact rule determine whether based on this it is processed into task generation it is pending
New task step includes：
When based on the contact rule, determine it is processed into task do not regenerate corresponding pending new task when, it is right
It is processed into task carry out delete processing.
Task allocation apparatus embodiment of the present invention and each embodiment of above-mentioned method for allocating tasks are essentially identical, herein
Repeat no more.
The invention provides a kind of computer-readable recording medium, the computer-readable recording medium storage have one or
More than one program of person, one either more than one program can also by one or more than one computing device with
In realize method for allocating tasks described above the step of.
Computer-readable recording medium embodiment of the present invention and the basic phase of each embodiment of above-mentioned method for allocating tasks
Together, will not be repeated here.
The preferred embodiments of the present invention are these are only, are not intended to limit the scope of the invention, it is every to utilize this hair
The equivalent structure or equivalent flow conversion that bright specification and accompanying drawing content are made, or directly or indirectly it is used in other related skills
Art field, similarly it is included in the patent process range of the present invention.
Claims (10)
1. a kind of method for allocating tasks, it is characterised in that the method for allocating tasks includes：
Obtain the scene properties and category attribute of waiting task in preset time；
According to the scene properties and category attribute of the waiting task, the configuration condition of attending a banquet of waiting task is generated；
The person of attending a banquet is matched according to the configuration condition of attending a banquet of waiting task, and waiting task is sent to the person of attending a banquet of matching.
2. method for allocating tasks as claimed in claim 1, it is characterised in that the configuration bar of attending a banquet according to waiting task
Part matches the person of attending a banquet, and the person's of attending a banquet step that waiting task is sent to matching includes：
Task process state information in the acquisition person's of attending a banquet preset time, and obtain the priority orders of waiting task；
State is handled according to task in the configuration condition of attending a banquet, priority orders and the person's of attending a banquet preset time of the waiting task
The information matches person of attending a banquet, and waiting task is sent to the person of attending a banquet of matching.
3. method for allocating tasks as claimed in claim 2, it is characterised in that described to be matched somebody with somebody according to attending a banquet for the waiting task
Put condition, the task process state information matching person of attending a banquet in priority orders and the person's of attending a banquet preset time, and by waiting task
Being sent to the person's of attending a banquet step of matching includes：
According to task process state information in the person's of attending a banquet preset time, the person of attending a banquet that treating capacity of going out on missions does not reach the upper limit is selected；
The person of attending a banquet for not reaching the upper limit according to the configuration condition of attending a banquet, priority orders and task treating capacity of the waiting task enters
The row person of attending a banquet is matched, and waiting task is sent to the person of attending a banquet of matching.
4. the method for allocating tasks as described in claim any one of 1-3, it is characterised in that the seat according to waiting task
Seat configuration condition matches the person of attending a banquet, and waiting task is sent to after the person's of attending a banquet step of matching included：
The hint information of waiting task is obtained, and classification processing is carried out to the hint information；
Hint information after classification is handled is sent to the corresponding person of attending a banquet, so that the corresponding person of attending a banquet is based at the classification
Hint information processing waiting task after reason.
5. method for allocating tasks as claimed in claim 4, it is characterised in that it is described classification is handled after hint information send
To the corresponding person of attending a banquet, the hint information processing waiting task step after being handled for the corresponding person of attending a banquet based on the classification
Include after rapid：
The task quantity performed for the person of attending a banquet is monitored, and obtains evaluation information of the user terminal to the person of attending a banquet；
Based on the task quantity performed and evaluation information, the achievement performance of the record person of attending a banquet.
6. method for allocating tasks as claimed in claim 4, it is characterised in that it is described classification is handled after hint information send
To the corresponding person of attending a banquet, the hint information processing waiting task step after being handled for the corresponding person of attending a banquet based on the classification
Include after rapid：
To it is processed into task be marked processing, and obtain the contact rule for task of having completed；
Based on the contact rule determine whether based on this it is processed into task generate pending new task.
7. method for allocating tasks as claimed in claim 6, it is characterised in that described that base is determined whether based on the contact rule
In this it is processed into task generate pending new task step after include：
When based on it is described it is processed into task generate pending new task when, by the pending new task of generation be directed into appoint
In processing pond of being engaged in, to treat further to handle.
8. method for allocating tasks as claimed in claim 6, it is characterised in that described that base is determined whether based on the contact rule
In this it is processed into task generate pending new task step and include：
When based on the contact rule, determine it is processed into task do not regenerate corresponding pending new task when, to having located
The task that reason is completed carries out delete processing.
9. a kind of task allocation apparatus, it is characterised in that the task allocation apparatus includes：Memory, processor, communication bus
And the task distribution program on the memory is stored in,
The communication bus is used to realize the communication connection between processor and memory；
The processor is used to perform the task distribution program, to realize the task as any one of claim 1 to 8
The step of distribution method.
10. a kind of computer-readable recording medium, it is characterised in that the computer class is read to be stored with task point in storage medium
The task distribution as any one of claim 1-8 is realized with program, when the task distribution program is executed by processor
The step of method.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710740350.5A CN107590588A (en) | 2017-08-24 | 2017-08-24 | Method for allocating tasks, device and computer-readable recording medium |
| PCT/CN2017/104066 WO2019037196A1 (en) | 2017-08-24 | 2017-09-28 | Method and device for task assignment, and computer-readable storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710740350.5A CN107590588A (en) | 2017-08-24 | 2017-08-24 | Method for allocating tasks, device and computer-readable recording medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107590588A true CN107590588A (en) | 2018-01-16 |
Family
ID=61042553
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710740350.5A Pending CN107590588A (en) | 2017-08-24 | 2017-08-24 | Method for allocating tasks, device and computer-readable recording medium |
Country Status (2)
| Country | Link |
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| CN (1) | CN107590588A (en) |
| WO (1) | WO2019037196A1 (en) |
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| CN108269030A (en) * | 2018-03-08 | 2018-07-10 | 深圳市买买提信息科技有限公司 | A kind of task processing method and server |
| CN108494978A (en) * | 2018-03-13 | 2018-09-04 | 平安科技（深圳）有限公司 | It attends a banquet task management method, device, computer equipment and storage medium |
| CN108537461A (en) * | 2018-04-18 | 2018-09-14 | 平安科技（深圳）有限公司 | It attends a banquet method for allocating tasks, device, computer equipment and storage medium |
| CN108629560A (en) * | 2018-04-18 | 2018-10-09 | 平安科技（深圳）有限公司 | Task distributing method, electronic equipment and storage medium |
| CN109040489A (en) * | 2018-08-02 | 2018-12-18 | 中国联合网络通信集团有限公司 | The distribution method and device of telecommunications customer service |
| CN109151023A (en) * | 2018-08-21 | 2019-01-04 | 平安科技（深圳）有限公司 | Method for allocating tasks, device and storage medium |
| CN109242275A (en) * | 2018-08-21 | 2019-01-18 | 平安科技（深圳）有限公司 | Method for allocating tasks, device and storage medium |
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| CN109858975A (en) * | 2019-02-20 | 2019-06-07 | 携程旅游信息技术（上海）有限公司 | More conversation type smart allocation methods, system, equipment and storage medium |
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| WO2019037196A1 (en) | 2019-02-28 |
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