CN108494978A - It attends a banquet task management method, device, computer equipment and storage medium - Google Patents
It attends a banquet task management method, device, computer equipment and storage medium Download PDFInfo
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- CN108494978A CN108494978A CN201810203411.9A CN201810203411A CN108494978A CN 108494978 A CN108494978 A CN 108494978A CN 201810203411 A CN201810203411 A CN 201810203411A CN 108494978 A CN108494978 A CN 108494978A
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- task
- banquet
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
- H04M2203/402—Agent or workforce management
Abstract
The present invention provides one kind and attends a banquet task management method, device, computer equipment and storage medium, it is added in task vehicle by task in the following preset time period that generates system and the task in the customized preset time period of attending a banquet, when judging that workload exceeds or is too low in task vehicle, prompt is attended a banquet the task in adjustment task vehicle, and the task in task vehicle is added in the task list attended a banquet after adjustment of attending a banquet.System task can be combined by the task vehicle of the present invention with custom task of attending a banquet, and it is equivalent to the terminal during task creation, it relatively reasonably can be just added in the task list attended a banquet in task amount, to improve science, convenience and the hommization of task addition and management process of attending a banquet.
Description
Technical field
The present invention relates to task management technical field more particularly to a kind of task management method that call center attends a banquet, dresses
It sets, computer equipment and storage medium.
Background technology
The invisible service window that call center system keeps being closely connected as enterprise and user terminal, products propaganda,
Product sale, technical support, after-sale service, consulting and complaint etc. play increasingly important role, in the operation of enterprise
It is played an increasingly important role in activity.
The service of attending a banquet is a kind of important way that call center system is offering customers service, and the service of attending a banquet refers to the people that attends a banquet
Member provides the process serviced accordingly for client by the support system of call center.
Existing seat system can generally automatically generate daily task, to remind completion of attending a banquet.But attending a banquet can not make by oneself
Some adopted tasks, and be combined with the task that system generates.
Invention content
It attends a banquet task management method, device, computer equipment and storage medium, is used for the object of the present invention is to provide one kind
It solves the problems, such as of the existing technology.
To achieve the above object, the present invention provides one kind and attends a banquet task management method, includes the following steps：
Step 01, the first Pending tasks group in the following preset time period that system generates is obtained；
Step 02, the second Pending tasks group attended a banquet in the customized preset time period is obtained；
Step 03, the first Pending tasks group and the second Pending tasks group are added in task vehicle, and described in calculating
The workload of preset time period, the preset time period include at least one default unit interval；
Step 04, judge whether the workload for presetting the unit interval is more than the first predetermined threshold value or is less than the second default threshold
Value, if so then execute step 05, thens follow the steps 06 if not；
Step 05, prompt is attended a banquet the task in adjustment task vehicle, and executes step 07；
Step 06, whether manually adjusting in task vehicle for task of attending a banquet is prompted, and executes step 07；
Step 07, the task vehicle after attending a banquet adjustment is obtained, and repeats step 04, and executes step after being judged as NO
08；
Step 08, the task in task vehicle is added in the task list attended a banquet.
Further, step 02 includes obtaining the target customer's list filtered out of attending a banquet；Acquisition system arranges target customer
The tendentiousness task recommendation of client in table；The tendentiousness task for the target customer selected that attends a banquet is obtained as the second Pending tasks
Group.
Further, further include that rejecting the first Pending tasks group and second are pending before amount of calculation in step 03
Iterative task in task groups.
Further, the iterative task includes the task of same client's same type.
Further, step 05 further includes prompting to attend a banquet to adjust the suggestion of workload.
Further, if the suggestion of the adjustment workload, which includes some, presets the heavy workload of unit time in default
Threshold value, the then general task provided in the default unit time are adjusted to the suggestion of other unit times；If some is default single
The workload of elementary time is less than predetermined threshold value, then the vital task or general task provided in the default unit time needs to increase
Suggestion.
Further, if the suggestion of the adjustment workload, which includes some, presets the heavy workload of unit time in default
Threshold value then provides belonging in the second Pending tasks group in the default unit time for task and adjusts building to other unit times
View；If workload of some default unit time is less than predetermined threshold value, provides and belong to second in the default unit time and wait for
Doing in task groups for task needs increased suggestion.
To achieve the above object, it attends a banquet task management device the present invention also provides one kind comprising：
First Pending tasks group generation module, first pending be suitable in the following preset time period that acquisition system generates
Business group；
Second Pending tasks group generation module, suitable for obtain attend a banquet it is second pending in the customized preset time period
Task groups；
Task vehicle module, suitable for being added into the first Pending tasks group and the second Pending tasks group；
Workload computing module, the workload being suitable in preset time period described in calculating task vehicle module are described default
Period includes at least one default unit interval；
Whether workload judgment module, the workload that the unit interval is preset suitable for judgement are more than the first predetermined threshold value or are less than
Second predetermined threshold value；
Reminding module, suitable for prompting to attend a banquet task in adjustment task vehicle and/or prompt attends a banquet whether manually adjust task
Task in vehicle；
Task add module, suitable for the task in task vehicle to be added in the task list attended a banquet.
Further, the second Pending tasks group generation module is suitable for obtaining the target customer's list filtered out of attending a banquet；
Tendentiousness task recommendation of the acquisition system to client in target customer's list；The tendentiousness for obtaining the target customer for selection of attending a banquet is appointed
Business is used as the second Pending tasks group.
Further, the workload computing module is further adapted for rejecting the first Pending tasks group and the second Pending tasks
Iterative task in group.
Further, the iterative task includes the task of same client's same type.
Further, the reminding module is further adapted for prompting to attend a banquet adjusting the suggestion of workload.
Further, if the suggestion of the adjustment workload, which includes some, presets the heavy workload of unit time in default
Threshold value, the then general task provided in the default unit time are adjusted to the suggestion of other unit times；If some is default single
The workload of elementary time is less than predetermined threshold value, then the vital task or general task provided in the default unit time needs to increase
Suggestion.
Further, if the suggestion of the adjustment workload, which includes some, presets the heavy workload of unit time in default
Threshold value then provides belonging in the second Pending tasks group in the default unit time for task and adjusts building to other unit times
View；If workload of some default unit time is less than predetermined threshold value, provides and belong to second in the default unit time and wait for
Doing in task groups for task needs increased suggestion.
To achieve the above object, it the present invention also provides a kind of computer equipment, including memory, processor and is stored in
On memory and the computer program that can run on a processor, the processor are realized above-mentioned when executing the computer program
The step of method.
To achieve the above object, the present invention also provides computer readable storage mediums, are stored thereon with computer program, institute
State the step of above method is realized when computer program is executed by processor.
Task management method of attending a banquet, device, computer equipment and storage medium provided by the invention, by generating system
The following preset time period in task and the attending a banquet in the customized preset time period of the task be added in task vehicle, when
When workload exceeds or is too low in judgement task vehicle, attending a banquet in adjustment task vehicle for task is prompted, and will after adjustment of attending a banquet
Task in task vehicle is added in the task list attended a banquet.The present invention task vehicle can by system task with attend a banquet it is self-defined
Task is combined, and is equivalent to the terminal during task creation, relatively reasonably can be just added in task amount
In the task list attended a banquet, to improve science, convenience and the hommization of task addition and management process of attending a banquet.
Description of the drawings
Fig. 1 is the flow chart of task management method embodiment one of the invention of attending a banquet；
Fig. 2 is the program module schematic diagram of task management device embodiment one of the invention of attending a banquet；
Fig. 3 is the hardware architecture diagram of task management device embodiment one of the invention of attending a banquet；
Fig. 4 is the flow chart of task management method embodiment two of the invention of attending a banquet；
Fig. 5 is the program module schematic diagram of task management device embodiment two of the invention of attending a banquet.
Specific implementation mode
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that described herein, specific examples are only used to explain the present invention, not
For limiting the present invention.Based on the embodiments of the present invention, those of ordinary skill in the art are not before making creative work
The every other embodiment obtained is put, shall fall within the protection scope of the present invention.
Task management method of attending a banquet, device, computer equipment and storage medium provided by the invention are suitable for insurance business
Field provides a kind of task based access control vehicle, the task management method with workload computing and arbitration functions to attend a banquet.The present invention is logical
Cross by the following preset time period that system generates task and the attending a banquet in the customized preset time period of the task be added
Into task vehicle, when judging that workload exceeds or is too low in task vehicle, attending a banquet in adjustment task vehicle for task is prompted, and sitting
The task in task vehicle is added in the task list attended a banquet after seat adjustment.The task vehicle of the present invention can be by system task
With attending a banquet, custom task is combined, and is equivalent to the terminal during task creation and (is similar to the shopping of electric business platform
Vehicle), it relatively reasonably can be just added in the task list attended a banquet in task amount.
Embodiment one
Referring to Fig. 1, one kind of the present embodiment is attended a banquet in task management method, include the following steps：
Step 01, the first Pending tasks group in the following preset time period that system generates is obtained.
Wherein, task is according to priority divided including vital task and general task, and vital task includes that breakpoint task and IB (are exhaled
Enter) consulting task, general task includes service generic task, comprehensive gold sale generic task, insurance sales generic task and generic task after sale
Deng.In this step, system generate task include the general task of vital task and part, the breakpoint task in vital task and
IB consultings task, which generally is system and collected and distributed to, attends a banquet.A part is that system is corresponding according to attending a banquet in general task
Customer information generate task will be in expiring in 3 months if client A has the vehicle insurance declaration form that comes into force, system can generate a continuation of insurance
Task is attended a banquet to this；A part is the custom task created according to oneself client of attending a banquet in general task, if client B was last week
It seeked advice from life insurance business and handled intention, following up before oneself creating this weekend for task of attending a banquet.The purpose of this step is
In order to obtain the task of the generation of the system in the following preset time period, and as first pending be subsequently added in task vehicle
Business group.
Step 02, the second Pending tasks group attended a banquet in the customized preset time period is obtained.
In this step, customized task of attending a banquet can be generated through but not limited to aforesaid way, get future with
Customized task of attending a banquet in the identical following preset time period of step 01, it is pending as second be subsequently added in task vehicle
Task groups.
Step 03, the first Pending tasks group and the second Pending tasks group are added in task vehicle, and described in calculating
The workload of preset time period, the preset time period include at least one default unit interval.
In this step, task vehicle can be similar to the shopping cart of electric business platform, and the first Pending tasks group and second is pending
After task groups are added, the state of task list to be determined, to be generated is formed, and calculates in preset time period the in this step
The cumulative activation amount of one Pending tasks group and the second Pending tasks group, when which includes at least one default unit
Between.For example, preset time period is 3 days, it is every day in following 3 days to preset the unit interval, the acquisition of task vehicle system attend a banquet A by
System generate 3 days future in the first Pending tasks group and the A that attends a banquet it is self-defined, oneself establishment 3 days futures in second
Pending tasks group, and calculate the workload and the workload of this every day in 3 days of 3 days A that attend a banquet of future.
Step 04, judge whether the workload for presetting the unit interval is more than the first predetermined threshold value or is less than the second default threshold
Value, if so then execute step 05, thens follow the steps 06 if not.
In this step, according to workload of the Pending tasks in task vehicle of attending a banquet within each unit interval it is whether very few or
Excessively, the workload excess load that the unit interval is then illustrated if more than the first predetermined threshold value needs to delete adjustment；If being less than second
Predetermined threshold value then illustrates that the workload of the unit interval reaches far away saturation, needs to increase adjustment.For example, in A task vehicles of attending a banquet
Following 3 days Pending tasks workloads are respectively：1st day 5 Pending tasks estimated 5 hours used time, the 2nd day, 12 Pending tasks
It is expected that 7 Pending tasks of 10 hours used times, the 3rd day estimated 8 hours used times, preset first threshold value is 9 hours, second threshold 6
Hour, therefore 1st day workloads of the A in following 3 days that judge to attend a banquet less than second threshold and need to increase adjustment, the 2nd day workload
Higher than first threshold and adjustment need to be deleted.
Step 05, prompt is attended a banquet the task in adjustment task vehicle, and executes step 07.
In step 04, if judgement is attended a banquet, the heavy workload of unit interval in the first predetermined threshold value or is less than the second default threshold
Value, then execute this step, i.e., is saturated when the workload excess load of unit interval or far away, then prompt is attended a banquet in adjustment task vehicle
Task.It attends a banquet and the unit interval Pending tasks voluntarily to excess load is needed to carry out deleting adjustment or to the remote unsaturated unit interval
Pending tasks carry out increase adjustment, so that the workload in the unit interval is in the reasonable scope.It, can be by the 2nd such as the above-mentioned A that attends a banquet
It one or more tasks are adjusted to the 1st day and are executed.In practical application, system is clearly to inform work of attending a banquet in this step
Excess load or remote unsaturated form prompt are measured, and gives the instruction of task in adjustment task vehicle.
Step 06, whether manually adjusting in task vehicle for task of attending a banquet is prompted, and executes step 07.
In step 04, if judgement is attended a banquet, the workload of unit interval is more than the first predetermined threshold value and pre- no less than second
If threshold value, then execute this step, i.e., when the workload of unit interval in the reasonable scope, then prompt attend a banquet whether by attend a banquet carry out
Manually adjust the task in task vehicle.At this point, since workload had both been saturated far away without excess load or not, system will not be given
The pressure of adjustment task indicates, but whether prompt attends a banquet to need to manually adjust to attend a banquet and oneself think to need to finely tune place.
Step 07, the task vehicle after attending a banquet adjustment is obtained, and repeats step 04, and executes step after being judged as NO
08。
In this step, the task after manually adjusting task by step 05 system instruction adjustment or step 06 of attending a banquet is obtained
Vehicle, and judge whether the workload for presetting the unit interval is more than the first predetermined threshold value or is less than the second predetermined threshold value again, if
Remaining as is, then continues to execute step 05, if NO, that is, workload of the task of task car within the unit interval after adjusting
Belong to zone of reasonableness, thens follow the steps 08.
Step 08, the task in task vehicle is added in the task list attended a banquet.
In this step, by the task of above steps confirmation task car, the workload within the unit interval is being closed respectively
After managing in range, the task in task vehicle is added in the task list attended a banquet by system, is equivalent in electric business platform and does shopping
In vehicle article confirm after confirmation and generate order.
Task management method of attending a banquet through this embodiment can improve the science for task addition and management process of attending a banquet
Property, convenience and hommization.
Please continue to refer to Fig. 2, show that one kind is attended a banquet task management device, in the present embodiment, task management of attending a banquet dress
It sets 10 to may include or be divided into one or more program modules, one or more program module is stored in storage medium
In, and performed by one or more processors, to complete the present invention, and can realize above-mentioned task management method of attending a banquet.This hair
Bright so-called program module is the series of computation machine program instruction section for referring to complete specific function, is more suitable for than program itself
It attends a banquet implementation procedure of the task management device 10 in storage medium in description.Being described below specifically to introduce each journey of the present embodiment
The function of sequence module：
First Pending tasks group generation module 11, first in the following preset time period generated suitable for acquisition system are pending
Task groups；
Second Pending tasks group generation module 12 second in the customized preset time period is waited for suitable for obtaining to attend a banquet
Do task groups；
Task vehicle module 13, the first Pending tasks generated suitable for being added into the first Pending tasks group generation module 11
The second Pending tasks group that group and the second Pending tasks group generation module 12 generate；
Workload computing module 14, the workload being suitable in preset time period described in calculating task vehicle module 13 are described
Preset time period includes at least one default unit interval；
It is pre- to be suitable for judging whether the workload of calculated default unit interval is more than first for workload judgment module 15
If threshold value is less than the second predetermined threshold value；
Reminding module 16, suitable for when workload judgment module 15 is judged as YES prompt attend a banquet the task in adjustment task vehicle
And/or whether manually adjusting in task vehicle for task of attending a banquet is prompted when workload judgment module 15 is judged as NO；
Task add module 17, suitable for the task in the task vehicle after adjustment of attending a banquet is added to the task list attended a banquet
In.
The present embodiment also provides a kind of computer equipment, can such as execute the smart mobile phone, tablet computer, notebook of program
Computer, desktop computer, rack-mount server, blade server, tower server or Cabinet-type server are (including independent
The server cluster that server or multiple servers are formed) etc..The computer equipment 20 of the present embodiment includes at least but not
It is limited to：Memory 21, the processor 22 of connection can be in communication with each other by system bus, as shown in Figure 3.It is pointed out that Fig. 3
The computer equipment 20 with component 21-22 is illustrated only, it should be understood that being not required for implementing all groups shown
Part, the implementation that can be substituted is more or less component.
In the present embodiment, memory 21 (i.e. readable storage medium storing program for executing) includes flash memory, hard disk, multimedia card, card-type memory
(for example, SD or DX memories etc.), random access storage device (RAM), static random-access memory (SRAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), programmable read only memory (PROM), magnetic storage, magnetic
Disk, CD etc..In some embodiments, memory 21 can be the internal storage unit of computer equipment 20, such as the calculating
The hard disk or memory of machine equipment 20.In further embodiments, memory 21 can also be the external storage of computer equipment 20
The plug-in type hard disk being equipped in equipment, such as the computer equipment 20, intelligent memory card (Smart Media Card, SMC), peace
Digital (Secure Digital, SD) blocks, flash card (Flash Card) etc..Certainly, memory 21 can also both include meter
The internal storage unit for calculating machine equipment 20 also includes its External memory equipment.In the present embodiment, memory 21 is commonly used in storage
It is installed on the operating system and types of applications software of computer equipment 20, such as the task management device 10 of attending a banquet of embodiment one
Program code etc..In addition, memory 21 can be also used for temporarily storing the Various types of data that has exported or will export.
Processor 22 can be in some embodiments central processing unit (Central Processing Unit, CPU),
Controller, microcontroller, microprocessor or other data processing chips.The processor 22 is commonly used in control computer equipment
20 overall operation.In the present embodiment, the program code or processing data that processor 22 is used to store in run memory 21,
Such as task management device 10 of attending a banquet is run, to realize the task management method of attending a banquet of embodiment one.
The present embodiment also provides a kind of computer readable storage medium, such as flash memory, hard disk, multimedia card, card-type memory
(for example, SD or DX memories etc.), random access storage device (RAM), static random-access memory (SRAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), programmable read only memory (PROM), magnetic storage, magnetic
Disk, CD, server, App are stored thereon with computer program, phase are realized when program is executed by processor using store etc.
Answer function.The computer readable storage medium of the present embodiment is for storing task management device 10 of attending a banquet, when being executed by processor
Realize the task management method of attending a banquet of embodiment one.
Embodiment two
Referring to Fig. 4, the present embodiment attends a banquet task management method based on embodiment one, include the following steps：
Step 01, the first Pending tasks group in the following preset time period that system generates is obtained.
Step 02, the target customer's list filtered out of attending a banquet is obtained；Acquisition system inclines to client in target customer's list
Tropism task recommendation；The tendentiousness task for the target customer selected that attends a banquet is obtained as the second Pending tasks group.Wherein, system pair
The tendentiousness task recommendation of client includes that system is analyzed according to essential information, the behavioural information of these clients in target customer's list
Obtained by client may it is interested, be easier to strike a bargain project, as to the client carry out next step action tendentiousness appoint
Business is recommended.
Step 03, the first Pending tasks group and the second Pending tasks group are added in task vehicle, reject described the
One Pending tasks group and iterative task in the second Pending tasks group and the workload for calculating the preset time period, it is described default
Period includes at least one default unit interval.Wherein, which includes the task of same client's same type.
Step 04, judge whether the workload for presetting the unit interval is more than the first predetermined threshold value or is less than the second default threshold
Value, if so then execute step 05, thens follow the steps 06 if not.
Step 05, the task in adjustment task vehicle is attended a banquet in prompt and prompt is attended a banquet the suggestion of adjustment workload, and executes step
Rapid 07.Wherein, if the heavy workload that the suggestion for adjusting workload, which includes some, presets the unit time is provided in predetermined threshold value
General task in the default unit time is adjusted to the suggestion of other unit times；If the work of some default unit time
Amount is less than predetermined threshold value, then the vital task or general task provided in the default unit time needs increased suggestion.Alternatively,
If the heavy workload that the suggestion for adjusting workload, which includes some, presets the unit time in predetermined threshold value, provides the default unit
Belonging in time in the second Pending tasks group for task is adjusted to the suggestion of other unit times；If some default unit time
Workload be less than predetermined threshold value, then provide belonging in the second Pending tasks group in the default unit time for task and need to increase
Suggestion.
Step 06, whether manually adjusting in task vehicle for task of attending a banquet is prompted, and executes step 07.
Step 07, the task vehicle after attending a banquet adjustment is obtained, and repeats step 04, and executes step after being judged as NO
08。
Step 08, the task in task vehicle is added in the task list attended a banquet.
Please continue to refer to Fig. 5, the present embodiment attends a banquet task management device 30 based on embodiment one, to realize reality
Apply the task management method of attending a banquet of example two comprising each program module function：
First Pending tasks group generation module 31, first in the following preset time period generated suitable for acquisition system are pending
Task groups.
Second Pending tasks group generation module 32, suitable for obtaining the target customer's list filtered out of attending a banquet；Acquisition system pair
The tendentiousness task recommendation of client in target customer's list；The tendentiousness task for the target customer selected that attends a banquet is obtained as second
Pending tasks group.
Task vehicle module 33, the first Pending tasks generated suitable for being added into the first Pending tasks group generation module 31
The second Pending tasks group that group and the second Pending tasks group generation module 32 generate.
Workload computing module 34 is suitable for rejecting the repetition in the first Pending tasks group and the second Pending tasks group and appoints
Business, then the workload in preset time period described in calculating task vehicle module 33, the preset time period include at least one pre-
If the unit interval.
It is pre- to be suitable for judging whether the workload of calculated default unit interval is more than first for workload judgment module 35
If threshold value is less than the second predetermined threshold value.
Reminding module 36, suitable for when workload judgment module 35 is judged as YES prompt attend a banquet the task in adjustment task vehicle
And it adjusts the suggestion of workload and/or prompts attend a banquet whether manually adjust task when workload judgment module 35 is judged as NO
Task in vehicle.
Wherein, if the suggestion for adjusting workload includes the heavy workload of some default unit time in predetermined threshold value,
The general task provided in the default unit time is adjusted to the suggestion of other unit times；If some default unit time
Workload is less than predetermined threshold value, then the vital task or general task provided in the default unit time needs increased suggestion.
Alternatively, it is pre- to provide this in predetermined threshold value for the heavy workload that if suggestion of adjustment workload, which includes some, presets the unit time
If belonging in the unit time in the second Pending tasks group for task is adjusted to the suggestion of other unit times；If some is default single
The workload of elementary time is less than predetermined threshold value, then providing belonging in the second Pending tasks group in the default unit time for task needs
Want increased suggestion.
Task add module 37, suitable for the task in the task vehicle after adjustment of attending a banquet is added to the task list attended a banquet
In.
The embodiments of the present invention are for illustration only, can not represent the quality of embodiment.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can add the mode of required general hardware platform to realize by software, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.
It these are only the preferred embodiment of the present invention, be not intended to limit the scope of the invention, it is every to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
- The task management method 1. one kind is attended a banquet, which is characterized in that include the following steps：Step 01, the first Pending tasks group in the following preset time period that system generates is obtained；Step 02, the second Pending tasks group attended a banquet in the customized preset time period is obtained；Step 03, the first Pending tasks group and the second Pending tasks group are added in task vehicle, and calculated described default The workload of period, the preset time period include at least one default unit interval；Step 04, judge whether the workload for presetting the unit interval is more than the first predetermined threshold value or is less than the second predetermined threshold value, if It is to then follow the steps 05, thens follow the steps 06 if not；Step 05, prompt is attended a banquet the task in adjustment task vehicle, and executes step 07；Step 06, whether manually adjusting in task vehicle for task of attending a banquet is prompted, and executes step 07；Step 07, the task vehicle after attending a banquet adjustment is obtained, and repeats step 04, and executes step 08 after being judged as NO；Step 08, the task in task vehicle is added in the task list attended a banquet.
- 2. task management method according to claim 1 of attending a banquet, it is characterised in that：Step 02 includes obtaining to attend a banquet to filter out Target customer's list；Tendentiousness task recommendation of the acquisition system to client in target customer's list；Obtain the mesh for selection of attending a banquet The tendentiousness task of client is marked as the second Pending tasks group.
- 3. task management method according to claim 1 of attending a banquet, it is characterised in that：In step 03 before amount of calculation also Including rejecting the iterative task in the first Pending tasks group and the second Pending tasks group.
- 4. task management method according to claim 3 of attending a banquet, it is characterised in that：The iterative task includes that same client is same The task of type.
- 5. task management method according to claim 1 of attending a banquet, it is characterised in that：Step 05 further includes prompting adjustment of attending a banquet The suggestion of workload.
- 6. task management method according to claim 5 of attending a banquet, it is characterised in that：It is described adjustment workload suggestion include If the heavy workload of some default unit time in predetermined threshold value, provides the general task adjustment in the default unit time To the suggestion of other unit times；If the workload of some default unit time is less than predetermined threshold value, it is default single to provide this Vital task or general task in elementary time need increased suggestion.
- 7. task management method according to claim 5 of attending a banquet, it is characterised in that：It is described adjustment workload suggestion include If the heavy workload of some default unit time, which in predetermined threshold value, provided in the default unit time, belongs to second pending Task in business group is adjusted to the suggestion of other unit times；If the workload of some default unit time is less than default threshold Value then provides belonging in the second Pending tasks group in the default unit time for task and needs increased suggestion.
- The task management device 8. one kind is attended a banquet, which is characterized in that it includes：First Pending tasks group generation module, the first Pending tasks being suitable in the following preset time period that acquisition system generates Group；Second Pending tasks group generation module, suitable for obtaining the second Pending tasks attended a banquet in the customized preset time period Group；Task vehicle module, suitable for being added into the first Pending tasks group and the second Pending tasks group；Workload computing module, the workload being suitable in preset time period described in calculating task vehicle module, the preset time Section includes at least one default unit interval；Whether workload judgment module, the workload for being suitable for judging to preset the unit interval are more than the first predetermined threshold value or less than second Predetermined threshold value；Reminding module, suitable for prompting to attend a banquet task in adjustment task vehicle and/or prompt is attended a banquet and whether manually adjusted in task vehicle Task；Task add module, suitable for the task in task vehicle to be added in the task list attended a banquet.
- 9. a kind of computer equipment, computer equipment, including memory, processor and storage on a memory and can handled The computer program run on device, the processor are realized when executing the computer program described in any one of claim 1 to 7 The step of method.
- 10. a kind of computer readable storage medium, is stored thereon with computer program, it is characterised in that：The computer program The step of any one of claim 1 to 7 the method is realized when being executed by processor.
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| CN201810203411.9A CN108494978B (en) | 2018-03-13 | 2018-03-13 | Agent task management method and device, computer equipment and storage medium |
| PCT/CN2018/096470 WO2019174169A1 (en) | 2018-03-13 | 2018-07-20 | Agent task management method and apparatus, and computer device and storage medium |
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| CN201810203411.9A CN108494978B (en) | 2018-03-13 | 2018-03-13 | Agent task management method and device, computer equipment and storage medium |
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| CN112346863A (en) * | 2020-10-28 | 2021-02-09 | 河北冀联人力资源服务集团有限公司 | Method and system for processing dynamic adjustment data of computing resources |
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| CN108494978B (en) | 2020-03-31 |
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