CN108521524A - Agent collaborative task management method and device, computer equipment and storage medium - Google Patents
Agent collaborative task management method and device, computer equipment and storage medium Download PDFInfo
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- CN108521524A CN108521524A CN201810312808.1A CN201810312808A CN108521524A CN 108521524 A CN108521524 A CN 108521524A CN 201810312808 A CN201810312808 A CN 201810312808A CN 108521524 A CN108521524 A CN 108521524A
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- 238000007726 management method Methods 0.000 title claims description 63
- 238000012545 processing Methods 0.000 claims abstract description 49
- 238000000034 method Methods 0.000 claims abstract description 26
- 235000021167 banquet Nutrition 0.000 claims description 372
- 230000015654 memory Effects 0.000 claims description 28
- 238000012216 screening Methods 0.000 claims description 21
- 238000012544 monitoring process Methods 0.000 claims description 18
- 238000004590 computer program Methods 0.000 claims description 9
- 230000006870 function Effects 0.000 description 3
- 238000010586 diagram Methods 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 238000001914 filtration Methods 0.000 description 2
- 230000003068 static effect Effects 0.000 description 2
- 230000006399 behavior Effects 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 235000003642 hunger Nutrition 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
- H04M2203/402—Agent or workforce management
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Abstract
The invention provides a method and a device for managing agent co-processing tasks, computer equipment and a storage medium, wherein based on the condition that an agent is in a vacation period and has uncompleted high-priority tasks, the high-priority tasks in the vacation period are allocated to other screened agents and are completed under the assistance of the other agents, so that the high-priority tasks cannot exceed the period; meanwhile, the setting of the assistant agent can process the non-high-priority task only after the high-priority assistant task is completed, so that the high-priority task can be processed in time. The invention can improve the timeliness, the scientificity and the humanization of the seat task processing and managing process.
Description
Technical field
The present invention relates to the assistant task managements that assistant task management technical field more particularly to a kind of call center are attended a banquet
Method, apparatus, computer equipment and storage medium.
Background technology
The invisible service window that call center system keeps being closely connected as enterprise and user terminal, products propaganda,
Product sale, technical support, after-sale service, consulting and complaint etc. play increasingly important role, in the operation of enterprise
It is played an increasingly important role in activity.
The service of attending a banquet is a kind of important way that call center system is offering customers service, and the service of attending a banquet refers to the people that attends a banquet
Member provides the process serviced accordingly for client by the support system of call center.
In the prior art, when attend a banquet have a holiday when, the IB (incoming call) for having priority very high under one's name, breakpoint task if this is attended a banquet
It needs to handle, these high-priority tasks that the team head of place team can attend a banquet this under one's name are temporarily assigned to other seats
Seat, collaborative process.But this requires team head very high, if team head is also on holiday, the task of the team just can not be clever
Distribution living.Moreover, existing system does not force to limit to the assistant task attended a banquet, it is possible to be assigned to the seat of other people tasks
The task of seat meeting priority processing oneself under one's name, and omit the high assistant task of other people priority.
Invention content
It attends a banquet assistant task management method, device, computer equipment and storage medium the object of the present invention is to provide one kind,
It is of the existing technology for solving the problems, such as.
To achieve the above object, the present invention provides one kind and attends a banquet assistant task management method, includes the following steps：
Step 01, what acquisition first was attended a banquet waits for vacation time；
Step 02, first is obtained to attend a banquet in the high-priority task waited in vacation time；
Step 03, it filters out to do jointly and attends a banquet and turn to distribute to described do jointly using the high-priority task as assistant task
It attends a banquet；
Step 04, monitor whether the assistant task is in the pending phase, if so then execute step 05；
Step 05, monitor whether assistant attend a banquet clicks processing non-high priority task, if so then execute step 06；
Step 06, the processing assistant task of attending a banquet of doing jointly is prompted；
Step 07, judge it is described do jointly attend a banquet whether complete the assistant task, if so then execute step 08；
Step 08, allow the processing non-high priority task of attending a banquet of doing jointly.
Further, the screening process in step 03 includes：
Step 031, judge the pending period in the assistant task, described first attend a banquet alternative first whether attend a banquet
Free time attends a banquet as doing jointly if then turning to distribute to described alternative first and attending a banquet, thens follow the steps 032 if not；
Step 032, judge the pending period in the assistant task, described first attend a banquet where team second attend a banquet
It is whether idle, it is attended a banquet if then turning to distribute to described second to attend a banquet as doing jointly, thens follow the steps 033 if not；
Step 033, judge the pending period in the assistant task, described first attend a banquet where the team head of team be
The no free time attends a banquet as doing jointly if then turning to distribute to the team head, thens follow the steps 034 if not；
Step 034, judge the pending period in the assistant task, if there are other idle seatings, if being then given to
Task management person is carried out turning distribution by the task management person.
Further, the screening process in step 03 includes：
Step 031, judge the pending period in the assistant task, described first attend a banquet alternative first whether attend a banquet
There is the free time for handling the assistant task, is attended a banquet if then turning to distribute to described alternative first and attending a banquet as doing jointly, if not
Then follow the steps 032；
Step 032, judge the pending period in the assistant task, described first attend a banquet where team second attend a banquet
Whether there is the free time for handling the assistant task, is attended a banquet if then turning to distribute to described second and attending a banquet as doing jointly, if not
Then follow the steps 033；
Step 033, judge the pending period in the assistant task, described first attend a banquet where the team head of team be
It is no to have the free time for handling the assistant task, it is attended a banquet if then turning to distribute to the team head as doing jointly, if otherwise holding
Row step 034；
Step 034, judge the pending period in the assistant task, if there are other to attend a banquet has described assistant of processing
The free time of business is carried out turning distribution by the task management person if being then given to task management person.
Further, the screening process in step 03 includes：
Step 031, judge the pending period in the assistant task, described first attend a banquet alternative first whether attend a banquet
There is the free time for handling the assistant task, and whether the described alternative first state attended a banquet is to be ready to receive task of doing jointly,
It is attended a banquet if then turning to distribute to described alternative first and attending a banquet as doing jointly, thens follow the steps 032 if not；
Step 032, judge the pending period in the assistant task, described first attend a banquet where team second attend a banquet
Whether the free time that handles the assistant task is had, and whether the described second state attended a banquet is to be ready to receive task of doing jointly,
It is attended a banquet if then turning to distribute to described second and attending a banquet as doing jointly, thens follow the steps 033 if not；
Step 033, judge the pending period in the assistant task, described first attend a banquet where the team head of team be
No have the free time for handling the assistant task, and the state of the team head whether be ready to receive task of doing jointly, if
Then turn to distribute to the team head to attend a banquet as doing jointly, thens follow the steps 034 if not；
Step 034, judge the pending period in the assistant task, if there are other to attend a banquet has described assistant of processing
The free time of business, and whether its state is to be ready to receive task of doing jointly, if being then given to task management person, by the task pipe
Reason person carries out turning distribution.
Further, step 04 further include monitoring it is described do jointly attend a banquet the high-priority task of oneself whether is completed, if
It is to then follow the steps 05, if assistant attend a banquet otherwise is prompted first to complete the high-priority task of oneself.
Further, further include step 09, the performance of the assistant task, which is pushed to described first, attends a banquet, and carries
Show described first attend a banquet whether agree to by the client corresponding to the assistant task be given to it is described do jointly attend a banquet.
To achieve the above object, it attends a banquet assistant task management device the present invention also provides one kind comprising：
It waits for vacation time acquisition module, vacation time is waited for suitable for what acquisition first was attended a banquet；
Task acquisition module is attended a banquet suitable for obtaining first in the high-priority task waited in vacation time；
Assistant screening module of attending a banquet is attended a banquet suitable for filtering out to do jointly；
Task turns distribution module, and the assistant seat is distributed to suitable for turning using the high-priority task as assistant task
Seat；
Pending phase monitoring module, is suitable for monitoring whether the assistant task is in the pending phase；
Task handles monitoring module, suitable for monitoring whether assistant attend a banquet clicks processing non-high priority task；
Task handles reminding module, suitable for prompting the processing assistant task of attending a banquet of doing jointly；
Task completes judgment module, suitable for judging described assistant attend a banquet whether complete the assistant task；
Task processing and control module is adapted to allow for the processing non-high priority task of attending a banquet of doing jointly.
Further, the screening module of attending a banquet of doing jointly is suitable for judging in the pending period of the assistant task, described
First attend a banquet alternative first whether idle attend a banquet, attended a banquet if then described alternative first attends a banquet as doing jointly, if otherwise：
Judge the pending period in the assistant task, described first attend a banquet where team second attend a banquet it is whether empty
Spare time attends a banquet if then described second attends a banquet as doing jointly, if otherwise：
Judge the pending period in the assistant task, described first attend a banquet where team team head whether the free time,
If then the team head is attended a banquet as doing jointly, if otherwise：
Judge the pending period in the assistant task, if there are other idle seatings, if being then given to task management
Member is determined to do jointly by the task management person and be attended a banquet.
Further, the screening module of attending a banquet of doing jointly is suitable for judging in the pending period of the assistant task, described
First attend a banquet alternative first attend a banquet the free time for whether having and handling the assistant task, if then described alternative first is sat
Seat is attended a banquet as doing jointly, if otherwise：
Judge the pending period in the assistant task, described first attend a banquet where team second attend a banquet whether have place
The free time of the assistant task is managed, is attended a banquet if then described second attends a banquet as doing jointly, if otherwise：
Judge whether the pending period in the assistant task, the described first team head for attending a banquet place team have processing
The free time of the assistant task, if then the team head attends a banquet as doing jointly, if otherwise：
Judge the pending period in the assistant task, if there are other to attend a banquet the free time for having and handling the assistant task
Time is determined to do jointly by the task management person and be attended a banquet if being then given to task management person.
Further, the screening module of attending a banquet of doing jointly is suitable for judging in the pending period of the assistant task, described
First attend a banquet alternative first attend a banquet the free time for whether having and handling the assistant task, and the described alternative first shape attended a banquet
Whether state is to be ready to receive task of doing jointly, is attended a banquet if then described alternative first attends a banquet as doing jointly, if otherwise：
Judge the pending period in the assistant task, described first attend a banquet where team second attend a banquet whether have place
It manages the free time of the assistant task, and whether the described second state attended a banquet is to be ready to receive task of doing jointly, if then will
Described second attends a banquet attends a banquet as doing jointly, if otherwise：
Judge whether the pending period in the assistant task, the described first team head for attending a banquet place team have processing
The free time of the assistant task, and whether the state of the team head is to be ready to receive task of doing jointly, if then will be described
Team head attends a banquet as doing jointly, if otherwise：
Judge the pending period in the assistant task, if there are other to attend a banquet the free time for having and handling the assistant task
Time, and whether its state is to be ready to receive task of doing jointly, if being then given to task management person, is determined by the task management person
Do jointly and attends a banquet.
Further, task processing monitoring module, which is further adapted for monitoring, described does attend a banquet the height of oneself whether is completed jointly
Priority tasks, the task processing reminding module are further adapted for that assistant attend a banquet is prompted first to complete the high priority of oneself times
Business.
Further, the assistant task management device of attending a banquet further includes pushing module, is suitable for the assistant task
Performance is pushed to described first and attends a banquet；Whether client shifts reminding module, attend a banquet and agreed to institute suitable for prompt described first
State the client corresponding to assistant task be given to it is described do jointly attend a banquet.
To achieve the above object, it the present invention also provides a kind of computer equipment, including memory, processor and is stored in
On memory and the computer program that can run on a processor, the processor are realized above-mentioned when executing the computer program
The step of method.
To achieve the above object, the present invention also provides computer readable storage mediums, are stored thereon with computer program, institute
State the step of above method is realized when computer program is executed by processor.
Attend a banquet assistant task management method, device, computer equipment and storage medium provided by the invention, based on place of attending a banquet
During having a holiday and have under the scene of unfinished high-priority task, the high-priority task during being had a holiday turns distribution
It attends a banquet, is completed by other assistance of attending a banquet so that high-priority task will not exceed the time limit to other filtered out；Meanwhile setting is done jointly
The non-high priority task of oneself must could be handled after the assistant task for completing the high priority by attending a banquet, and be further ensured that
High-priority task can by timely processing.The present invention can improve promptness, the science of task processing and management process of attending a banquet
Property and hommization.
Description of the drawings
Fig. 1 is the flow chart of assistant task management method embodiment one of the invention of attending a banquet；
Fig. 2 is the program module schematic diagram of assistant task management device embodiment one of the invention of attending a banquet；
Fig. 3 is the hardware architecture diagram of assistant task management device embodiment one of the invention of attending a banquet.
Specific implementation mode
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that described herein, specific examples are only used to explain the present invention, not
For limiting the present invention.Based on the embodiments of the present invention, those of ordinary skill in the art are not before making creative work
The every other embodiment obtained is put, shall fall within the protection scope of the present invention.
Attend a banquet assistant task management method, device, computer equipment and storage medium provided by the invention, suitable for attending a banquet
Task management business scope provides a kind of management method of assistant task if insurance is attended a banquet to attend a banquet.The present invention is based on places of attending a banquet
During having a holiday and have under the scene of unfinished high-priority task, the high-priority task during being had a holiday turns distribution
It attends a banquet, is completed by other assistance of attending a banquet so that high-priority task will not exceed the time limit to other filtered out；Meanwhile setting is done jointly
The non-high priority task of oneself must could be handled after the assistant task for completing the high priority by attending a banquet, and be further ensured that
High-priority task can by timely processing.
Embodiment one
Referring to Fig. 1, one kind of the present embodiment is attended a banquet in assistant task management method, include the following steps：
Step 01, what acquisition first was attended a banquet waits for vacation time.
In this step, vacation time is waited for by what system acquisition first was attended a banquet.It attends a banquet in some following period when first
Interior when being had a holiday, system can get the information of having a holiday attended a banquet from channels such as company's attendance checking systems, can also be from seat
The typing of having a holiday of seat oneself gets information of having a holiday.Information of having a holiday, which generally comprises, waits for vacation time, that is, the start-stop day having a holiday.
Step 02, first is obtained to attend a banquet in the high-priority task waited in vacation time.
In this step, the start-stop day for waiting for vacation time that system is attended a banquet according to first obtains the high priority in this period
Task.The priority for task of attending a banquet is generally self-defined by system, includes such as high priority, middle priority, low priority, attending a banquet can
Middle priority, low priority task are compiled as high-priority task, but it is preferential in high-priority task cannot being adjusted to
Grade, low priority task.High-priority task generally may include expire breakpoint task, IB tasks, customer service phase task,
VIP client pays a return visit task dispatching etc..In the present embodiment, high-priority task is defined as can not delaying, task of exceeding the time limit, if having high preferential
Grade task the processing time limit just at first attend a banquet wait in vacation time, and first attend a banquet can not earlier than wait for vacation time or
Waiting for handling in vacation time, then need by system obtain these can not timely processing high-priority task and attended a banquet by other
Assist process.
Step 03, it filters out to do jointly and attends a banquet and turn to distribute to described do jointly using the high-priority task as assistant task
It attends a banquet.
In this step, the case where system is attended a banquet according to first and vacation time is waited for, filter out and suitably attend a banquet as first
The assistant of the high-priority task that can not be handled of attending a banquet is attended a banquet, and distributes to this using the high-priority task as assistant task turn
Do jointly and attends a banquet.When screening does jointly and attends a banquet, system can be preferably attended a banquet according to other in the state for waiting for vacation time, turned to determine
Which is distributed to attend a banquet.
In a preferred embodiment, the screening process of this step includes：Step 031, judge in the assistant task
Pending period, described first attend a banquet alternative first whether idle attend a banquet, attend a banquet if then turning to distribute to described alternative first
It attends a banquet as doing jointly, thens follow the steps 032 if not；Step 032, judge the pending period in the assistant task, described
One attend a banquet where team second whether idle attend a banquet, attended a banquet if then turning to distribute to described second to attend a banquet as doing jointly, if not
Then follow the steps 033；Step 033, judge the pending period in the assistant task, described first attend a banquet where team group
Whether team leader is idle, is attended a banquet if then turning to distribute to the team head as doing jointly, thens follow the steps 034 if not；Step 034,
Judge the pending period in the assistant task, if there are other idle seatings, if being then given to task management person, by described
Task management person carries out turning distribution.The assistant Main Basiss attended a banquet of this preferred embodiment screening are whether other attend a banquet high preferential
Grade task it is pending during be in idle condition, and successively from first attend a banquet alternative first attend a banquet, where first attends a banquet
The team head of team where the second of team is attended a banquet, first attends a banquet, other team the roles such as attend a banquet judge, these roles
The foundation of sequence is attend a banquet to first similarity, the degree of understanding of business, then directly turns to distribute to if any what is be in idle condition
This is attended a banquet and no longer judges subsequent attend a banquet.
In another preferred embodiment, the screening process of this step includes：Step 031, judge in the assistant task
Pending period, described first attend a banquet alternative first attend a banquet the free time for whether having and handling the assistant task, if
Then turn to distribute to described alternative first and attend a banquet and attend a banquet as doing jointly, thens follow the steps 032 if not；Step 032, judge in the association
Do the pending period of task, described first attend a banquet where team second attend a banquet the free time for whether having and handling the assistant task
Time attends a banquet as doing jointly if then turning to distribute to described second and attending a banquet, thens follow the steps 033 if not；Step 033, judge
Whether the pending period of the assistant task, the described first team head for attending a banquet place team have the processing assistant task
Free time attends a banquet as doing jointly if then turning to distribute to the team head, thens follow the steps 034 if not；Step 034, judge
In the pending period of the assistant task, if there are other to attend a banquet the free time for having and handling the assistant task, if then
It is given to task management person, is carried out turning distribution by the task management person.The assistant Main Basiss attended a banquet of this preferred embodiment screening
Be other attend a banquet whether high-priority task it is pending during have the free time for handling the task, in other words system
Can obtain this attend a banquet the high-priority task pending period itself work workload and handle the high-priority task
The time of required cost, to judge that this is attended a banquet the free time for whether having and handling the high-priority task；And successively from
One attend a banquet alternative first attend a banquet, second the attending a banquet of team where first attends a banquet, team where first attends a banquet team head, other
The equal roles that attend a banquet of team judge, the foundation of these role's sequences is attend a banquet to first similarity, the degree of understanding of business,
Then directly turn to distribute to this if any the free time for handling the high-priority task to attend a banquet and no longer judge subsequent attend a banquet.
In another preferred embodiment, the screening process of this step includes：Step 031, judge in the assistant task
Pending period, described first attend a banquet alternative first attend a banquet the free time for whether having and handling the assistant task, and institute
State whether state that alternative first attends a banquet is to be ready to receive task of doing jointly, attends a banquet conduct if then turning to distribute to described alternative first
Do jointly and attend a banquet, thens follow the steps 032 if not；Step 032, judge the pending period in the assistant task, described first sits
Second of team where seat is attended a banquet the free time for whether having and handling the assistant task, and the described second state attended a banquet whether
To be ready to receive task of doing jointly, is attended a banquet if then turning to distribute to described second and attending a banquet as doing jointly, then follow the steps 033 if not；
Step 033, judge whether the pending period in the assistant task, the described first team head for attending a banquet place team have processing
The free time of the assistant task, and whether the state of the team head is to be ready to receive task of doing jointly, if then turning to distribute
It is attended a banquet to the team head as doing jointly, thens follow the steps 034 if not；Step 034, judge in the pending of the assistant task
Period, if there are other to attend a banquet the free time for having and handling the assistant task, and whether its state is to be ready to receive to do jointly to appoint
Business is carried out turning distribution by the task management person if being then given to task management person.This preferred embodiment screening, which is done jointly, attends a banquet
Main Basiss be other attend a banquet whether high-priority task it is pending during have handle the task free time, namely
Be system of saying can obtain this attend a banquet the high-priority task pending period itself work workload and handle the Gao You
The time spent required for first grade task, to judge that this is attended a banquet the free time for whether having and handling the high-priority task；Together
The state that Shi Yaoqiu should attend a banquet is to be ready to receive task of doing jointly, that is to say, that attends a banquet and has set the state of oneself for example " to be ready
Receive the assistant task of system distribution " or " in the case of workload insatiable hunger and/or available free time, be ready to receive system distribution
Assistant task "；And successively from first attend a banquet alternative first attend a banquet, second the attending a banquet of team where first attends a banquet, first sits
Team head of team where seat, other team the roles such as attend a banquet judge that the foundation of these role's sequences is to the first seat
Similarity, the degree of understanding of seat business if any the free time for handling the high-priority task and are ready to receive to do jointly task then
Direct turn is distributed to this and attends a banquet and no longer judge subsequent attend a banquet.
Step 04, monitor whether the assistant task is in the pending phase, if so then execute step 05.
In this step, the high-priority task turn distribution to do jointly attend a banquet after, system monitoring this do jointly task whether
In the pending phase, if being not yet in the pending phase, allowing to do jointly to attend a banquet handles other any tasks, is waited for if be in
Process phase, then execute it is subsequent prompt and etc., to ensure high-priority task by timely processing.
In a preferred embodiment, this step further includes monitoring does to attend a banquet the high priority of oneself times whether is completed jointly
Business, if so then execute subsequent step, if otherwise assistant attend a banquet of prompt first completes the high-priority task of oneself.Purpose is to keep away
The high-priority task processing opportunity exempted from assistant omission of attending a banquet, miss oneself makes to do jointly to attend a banquet first to complete the high priority of oneself
Task could handle assistant high-priority task.
Step 05, monitor whether assistant attend a banquet clicks processing non-high priority task, if so then execute step 06.
In this step, when the high-priority task is in the pending phase, doing jointly to attend a banquet first should preferentially complete the Gao You
The assistant task of first grade could handle the non-high priorities tasks such as oneself middle priority, low priority, to ensure after completion
High-priority task is by timely processing.System can monitor the operation behavior done jointly and attended a banquet, task circle in systems of attending a banquet of such as doing jointly
The click action in face.
Step 06, the processing assistant task of attending a banquet of doing jointly is prompted.
In this step, when monitor do jointly attend a banquet high priority do jointly task be in the pending phase when click handled it is non-
High-priority task, system, which can prompt to do jointly to attend a banquet, first handles task of doing jointly.Prompt herein can have enforceable finger
Show, rather than remind, i.e., the assistant operation for attending a banquet click processing non-high priority task is not received by system.
Step 07, judge it is described do jointly attend a banquet whether complete the assistant task, if so then execute step 08.
In this step, system monitors the work done jointly and attended a banquet within the pending phase that high priority does task jointly, judges to assist
It does to attend a banquet and whether handles and complete assistant task, if it is not complete, then repeating step 06 continues the assistant processing of attending a banquet of prompt
Task of doing jointly thens follow the steps 08 if completing assistant task.
Step 08, allow the processing non-high priority task of attending a banquet of doing jointly.
Assistant task management method of attending a banquet through this embodiment, it can be ensured that high priority does task jointly can be by technical office
Reason can also improve promptness, science and the hommization of task processing and management process of attending a banquet.
Further include step 09 in a preferred embodiment, the performance of the assistant task is pushed to described
One attends a banquet, and prompt described first attend a banquet whether agree to by the client corresponding to the assistant task be given to it is described do jointly attend a banquet.
Please continue to refer to Fig. 2, show that one kind assistant task management device of attending a banquet is attended a banquet to do jointly and be appointed in the present embodiment
Business managing device 10 may include or be divided into one or more program modules, one or more program module is stored in
In storage medium, and performed by one or more processors, to complete the present invention, and above-mentioned assistant task pipe of attending a banquet can be realized
Reason method.The so-called program module of the present invention is the series of computation machine program instruction section for referring to complete specific function, compares journey
Sequence itself is more suitable for describing implementation procedure of the assistant task management device 10 in storage medium of attending a banquet.Being described below will be specific
Introduce the function of each program module of the present embodiment：
It waits for vacation time acquisition module 11, vacation time is waited for suitable for what acquisition first was attended a banquet.
Task acquisition module 12 is attended a banquet suitable for obtaining first in the high-priority task waited in vacation time.
Assistant screening module 13 of attending a banquet is attended a banquet suitable for filtering out to do jointly.
In a preferred embodiment, does jointly and attend a banquet screening module 13 suitable for judging the pending phase in the assistant task
Between, described first attend a banquet alternative first whether idle attend a banquet, attended a banquet if then described alternative first attends a banquet as doing jointly, if
Otherwise judge the pending period in the assistant task, described first attend a banquet where team second attend a banquet it is whether idle, if
It is that described second attends a banquet and attends a banquet as doing jointly, if otherwise judging in the pending period of the assistant task, described first
Whether the team head of team where attending a banquet is idle, if then the team head attends a banquet as doing jointly, if otherwise judging described
The pending period for task of doing jointly, if having other idle seatings, if being then given to task management person, by the task management person
It determines to do jointly and attend a banquet.
In another preferred embodiment, does jointly and attend a banquet screening module 13 suitable for judging in the pending of the assistant task
Period, described first attend a banquet alternative first attend a banquet the free time for whether having and handling the assistant task, if then will be described
Alternative first attends a banquet attends a banquet as doing jointly, if otherwise judging in the pending period of the assistant task, described first attends a banquet institute
It attends a banquet the free time for whether having and handling the assistant task the second of team, if then described second attends a banquet as assistant
It attends a banquet, if otherwise judging in the pending period of the assistant task, whether the described first team head for attending a banquet place team has
The free time of the assistant task is handled, if then the team head attends a banquet as doing jointly, if otherwise judging in the association
Do the pending period of task, if there are other to attend a banquet the free time for having and handling the assistant task, if being then given to task
Administrator is determined to do jointly by the task management person and be attended a banquet.
In another preferred embodiment, does jointly and attend a banquet screening module 13 suitable for judging in the pending of the assistant task
Period, described first attend a banquet alternative first attend a banquet the free time for whether having and handling the assistant task, and described alternative
Whether one state attended a banquet is to be ready to receive task of doing jointly, is attended a banquet if then described alternative first attends a banquet as doing jointly, if not
Then judge the pending period in the assistant task, described first attend a banquet where team second attend a banquet and whether have described in processing
The free time for task of doing jointly, and whether the described second state attended a banquet is to be ready to receive task of doing jointly, if then by described the
Two attend a banquet as do jointly attends a banquet, if otherwise judging in the pending period of the assistant task, described first attend a banquet where team
Team head whether have the free time for handling the assistant task, and whether the state of the team head is to be ready to receive to do jointly
Task, if then the team head attends a banquet as doing jointly, if otherwise judging the pending period in the assistant task, if
There are other to attend a banquet the free time for having and handling the assistant task, and whether its state is to be ready to receive task of doing jointly, if then
It is given to task management person, is determined to do jointly by the task management person and be attended a banquet.
Task turns distribution module 14, and the assistant seat is distributed to suitable for turning using the high-priority task as assistant task
Seat.
Pending phase monitoring module 15, is suitable for monitoring whether the assistant task is in the pending phase.
Task handles monitoring module 16, suitable for monitoring whether assistant attend a banquet clicks processing non-high priority task.
Task handles reminding module 17, suitable for prompting the processing assistant task of attending a banquet of doing jointly.
In a preferred embodiment, task processing monitoring module 16 is further adapted for monitoring whether assistant attend a banquet is completed
The high-priority task of oneself, task processing reminding module 17 are further adapted for that assistant attend a banquet is prompted first to complete the height of oneself preferentially
Grade task.
Task completes judgment module 18, suitable for judging described assistant attend a banquet whether complete the assistant task.
Task processing and control module 19 is adapted to allow for the processing non-high priority task of attending a banquet of doing jointly.
In a preferred embodiment, assistant task management device 10 of attending a banquet further includes pushing module, is suitable for the association
The performance for doing task is pushed to described first and attends a banquet；And client shifts reminding module, attends a banquet suitable for prompt described first
Whether agree to by the client corresponding to the assistant task be given to it is described do jointly attend a banquet.
The present embodiment also provides a kind of computer equipment, can such as execute the smart mobile phone, tablet computer, notebook of program
Computer, desktop computer, rack-mount server, blade server, tower server or Cabinet-type server are (including independent
The server cluster that server or multiple servers are formed) etc..The computer equipment 20 of the present embodiment includes at least but not
It is limited to：Memory 21, the processor 22 of connection can be in communication with each other by system bus, as shown in Figure 3.It is pointed out that Fig. 3
The computer equipment 20 with component 21-22 is illustrated only, it should be understood that being not required for implementing all groups shown
Part, the implementation that can be substituted is more or less component.
In the present embodiment, memory 21 (i.e. readable storage medium storing program for executing) includes flash memory, hard disk, multimedia card, card-type memory
(for example, SD or DX memories etc.), random access storage device (RAM), static random-access memory (SRAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), programmable read only memory (PROM), magnetic storage, magnetic
Disk, CD etc..In some embodiments, memory 21 can be the internal storage unit of computer equipment 20, such as the calculating
The hard disk or memory of machine equipment 20.In further embodiments, memory 21 can also be the external storage of computer equipment 20
The plug-in type hard disk being equipped in equipment, such as the computer equipment 20, intelligent memory card (Smart Media Card, SMC), peace
Digital (Secure Digital, SD) blocks, flash card (Flash Card) etc..Certainly, memory 21 can also both include meter
The internal storage unit for calculating machine equipment 20 also includes its External memory equipment.In the present embodiment, memory 21 is commonly used in storage
It is installed on the operating system and types of applications software of computer equipment 20, such as the assistant task management device of attending a banquet of embodiment one
10 program code etc..In addition, memory 21 can be also used for temporarily storing all kinds of numbers that has exported or will export
According to.
Processor 22 can be in some embodiments central processing unit (Central Processing Unit, CPU),
Controller, microcontroller, microprocessor or other data processing chips.The processor 22 is commonly used in control computer equipment
20 overall operation.In the present embodiment, the program code or processing data that processor 22 is used to store in run memory 21,
Such as assistant task management device 10 of attending a banquet is run, to realize the assistant task management method of attending a banquet of embodiment one.
The present embodiment also provides a kind of computer readable storage medium, such as flash memory, hard disk, multimedia card, card-type memory
(for example, SD or DX memories etc.), random access storage device (RAM), static random-access memory (SRAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), programmable read only memory (PROM), magnetic storage, magnetic
Disk, CD, server, App are stored thereon with computer program, phase are realized when program is executed by processor using store etc.
Answer function.The computer readable storage medium of the present embodiment is held for storing assistant task management device 10 of attending a banquet by processor
The assistant task management method of attending a banquet of embodiment one is realized when row.
The embodiments of the present invention are for illustration only, can not represent the quality of embodiment.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can add the mode of required general hardware platform to realize by software, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.
It these are only the preferred embodiment of the present invention, be not intended to limit the scope of the invention, it is every to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
- The assistant task management method 1. one kind is attended a banquet, which is characterized in that include the following steps：Step 01, what acquisition first was attended a banquet waits for vacation time；Step 02, first is obtained to attend a banquet in the high-priority task waited in vacation time；Step 03, it filters out to do jointly and attends a banquet and turn to distribute to the assistant seat using the high-priority task as assistant task Seat；Step 04, monitor whether the assistant task is in the pending phase, if so then execute step 05；Step 05, monitor whether assistant attend a banquet clicks processing non-high priority task, if so then execute step 06；Step 06, the processing assistant task of attending a banquet of doing jointly is prompted；Step 07, judge it is described do jointly attend a banquet whether complete the assistant task, if so then execute step 08；Step 08, allow the processing non-high priority task of attending a banquet of doing jointly.
- 2. assistant task management method according to claim 1 of attending a banquet, it is characterised in that：Screening process packet in step 03 It includes：Step 031, judge the pending period in the assistant task, described first attend a banquet alternative first attend a banquet it is whether empty Spare time attends a banquet as doing jointly if then turning to distribute to described alternative first and attending a banquet, thens follow the steps 032 if not；Step 032, judge the pending period in the assistant task, described first attend a banquet where team second whether attend a banquet Free time attends a banquet as doing jointly if then turning to distribute to described second and attending a banquet, thens follow the steps 033 if not；Step 033, judge the pending period in the assistant task, described first attend a banquet where team team head whether sky Spare time attends a banquet as doing jointly if then turning to distribute to the team head, thens follow the steps 034 if not；Step 034, judge the pending period in the assistant task, if there are other idle seatings, if being then given to task Administrator is carried out turning distribution by the task management person.
- 3. assistant task management method according to claim 2 of attending a banquet, it is characterised in that：Screening process packet in step 03 It includes：Step 031, judge the pending period in the assistant task, described first attend a banquet alternative first attend a banquet whether have place The free time of the assistant task is managed, is attended a banquet if then turning to distribute to described alternative first and attending a banquet as doing jointly, if otherwise holding Row step 032；Step 032, judge the pending period in the assistant task, described first attend a banquet where team second whether attend a banquet There is the free time for handling the assistant task, is attended a banquet if then turning to distribute to described second and attending a banquet as doing jointly, if otherwise holding Row step 033；Step 033, judge whether the pending period in the assistant task, the described first team head for attending a banquet place team have The free time of the assistant task is handled, is attended a banquet if then turning to distribute to the team head as doing jointly, if otherwise executing step Rapid 034；Step 034, judge the pending period in the assistant task, if there are other to attend a banquet has the processing assistant task Free time is carried out turning distribution by the task management person if being then given to task management person.
- 4. assistant task management method according to claim 3 of attending a banquet, it is characterised in that：Screening process packet in step 03 It includes：Step 031, judge the pending period in the assistant task, described first attend a banquet alternative first attend a banquet whether have place Manage the free time of the assistant task, and the described alternative first state attended a banquet whether be ready to receive task of doing jointly, if Then turn to distribute to described alternative first and attend a banquet and attend a banquet as doing jointly, thens follow the steps 032 if not；Step 032, judge the pending period in the assistant task, described first attend a banquet where team second whether attend a banquet Have the free time for handling the assistant task, and the described second state attended a banquet whether be ready to receive task of doing jointly, if Then turn to distribute to described second and attend a banquet and attend a banquet as doing jointly, thens follow the steps 033 if not；Step 033, judge whether the pending period in the assistant task, the described first team head for attending a banquet place team have The free time of the assistant task is handled, and whether the state of the team head is to be ready to receive task of doing jointly, if then turning It distributes to the team head to attend a banquet as doing jointly, thens follow the steps 034 if not；Step 034, judge the pending period in the assistant task, if there are other to attend a banquet has the processing assistant task Free time, and whether its state is to be ready to receive task of doing jointly, if being then given to task management person, by the task management person It carries out turning distribution.
- 5. assistant task management method according to claim 1 of attending a banquet, it is characterised in that：Step 04 further includes described in monitoring Do jointly attend a banquet the high-priority task of oneself whether is completed, if so then execute step 05, if otherwise prompt it is described do jointly attend a banquet First complete the high-priority task of oneself.
- 6. assistant task management method according to claim 1 of attending a banquet, it is characterised in that：Further include step 09, it will be described Whether the performance for task of doing jointly is pushed to described first and attends a banquet, and prompt described first to attend a banquet and agree to the assistant task Corresponding client be given to it is described do jointly attend a banquet.
- The assistant task management device 7. one kind is attended a banquet, which is characterized in that it includes：First Pending tasks group generation module, the first Pending tasks being suitable in the following preset time period that acquisition system generates Group；Second Pending tasks group generation module, suitable for obtaining the second Pending tasks attended a banquet in the customized preset time period Group；Task vehicle module, suitable for being added into the first Pending tasks group and the second Pending tasks group；Workload computing module, the workload being suitable in preset time period described in calculating task vehicle module, the preset time Section includes at least one default unit interval；Whether workload judgment module, the workload for being suitable for judging to preset the unit interval are more than the first predetermined threshold value or less than second Predetermined threshold value；Reminding module, suitable for prompting to attend a banquet task in adjustment task vehicle and/or prompt is attended a banquet and whether manually adjusted in task vehicle Task；Task add module, suitable for the task in task vehicle to be added in the task list attended a banquet.
- 8. assistant task management device according to claim 1 of attending a banquet, it is characterised in that：The task handles monitoring module Be further adapted for monitoring it is described do attend a banquet the high-priority task of oneself whether is completed jointly, the task processing reminding module is further adapted for Assistant attend a banquet is prompted first to complete the high-priority task of oneself；The assistant task management device of attending a banquet further includes push mould Block is attended a banquet suitable for the performance of the assistant task is pushed to described first；Client shifts reminding module, is suitable for prompt institute State first attend a banquet whether agree to by the client corresponding to the assistant task be given to it is described do jointly attend a banquet.
- 9. a kind of computer equipment, computer equipment, including memory, processor and storage on a memory and can handled The computer program run on device, the processor are realized when executing the computer program described in any one of claim 1 to 6 The step of method.
- 10. a kind of computer readable storage medium, is stored thereon with computer program, it is characterised in that：The computer program The step of any one of claim 1 to 6 the method is realized when being executed by processor.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
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| CN201810312808.1A CN108521524B (en) | 2018-04-09 | 2018-04-09 | Agent collaborative task management method and device, computer equipment and storage medium |
| PCT/CN2018/096468 WO2019196243A1 (en) | 2018-04-09 | 2018-07-20 | Agent cooperative task management method and apparatus, and computer device and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810312808.1A CN108521524B (en) | 2018-04-09 | 2018-04-09 | Agent collaborative task management method and device, computer equipment and storage medium |
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Also Published As
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| WO2019196243A1 (en) | 2019-10-17 |
| CN108521524B (en) | 2020-10-16 |
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