WO2019200759A1

WO2019200759A1 - Agent information processing method and device, and computer readable storage medium

Info

Publication number: WO2019200759A1
Application number: PCT/CN2018/095735
Authority: WO
Inventors: 彭青龙
Original assignee: 平安科技（深圳）有限公司
Priority date: 2018-04-18
Filing date: 2018-07-16
Publication date: 2019-10-24
Also published as: CN108536356A

Abstract

Disclosed are an agent information processing method and device, and a computer readable storage medium. The method comprises: obtaining at least one type of task information of a target agent, the task information comprising: information of a task to be processed and information of an uncompleted task, the information of the task to be processed being information of a task required to be processed after a current time point, and the information of the uncompleted task being information of a task that is required to be processed but is not processed at the current time point; determining a calendar corresponding to the target agent; displaying the task information by means of the calendar. According to the present application, the task to be processed and the uncompleted task of an agent can be intuitively and clearly obtained by means of the calendar, so as to facilitate precise monitoring and management for the agent task, and effectively improve task management efficiency.

Description

Agent information processing method, device and computer readable storage medium

The present application claims the priority of the Chinese Patent Application No. CN 2018103507660, entitled "Seat Information Processing Method, Apparatus, and Computer Readable Storage Medium", which is filed on April 18, 2018, the entire contents of which are The manner of reference is incorporated in the present application.

Technical field

The present application relates to the field of information processing technologies, and in particular, to a method and device for processing an agent information and a computer readable storage medium.

Background technique

The agent refers to the components of the call center, including agents, office seats and tools (computers, headsets, etc.). Many companies have a call center or customer service department. The agent handles services, sales, data collection, information investigation, business return visits, etc. by answering the phone or dialing the phone. The agent is an important bridge between the client and the company.

Usually, the agent login system will display the calendar on the home page. The calendar shows the current time, the first three days of the current time, and the number of tasks that the seven days of the agent need to handle each day for the last three days of the current time. The calendar side classifies the total number of tasks and the number of tasks to be processed. By clicking on the identifier corresponding to the quantity to be processed, you can refresh a certain type of task for a certain day and display it in a list. In addition, by clicking the next task button function in the quick query bar set on the left side (this function caches the ten tasks currently unprocessed by the agent and customizes the priority order), the task with the highest priority can be obtained for processing.

Summary of the invention

The purpose of the present application is to provide a method and device for processing agent information and a computer readable storage medium to solve the problems in the related art.

According to an aspect of the present application, a method for processing agent information is provided, including the following steps:

Acquiring at least one type of task information of the target agent, the task information includes: to-do task information, uncompleted task information, the to-do task information is information of a task to be processed after the current time, and the unfinished task information is Information on tasks that are processed but not processed at the current time;

Determining a calendar table corresponding to the target agent;

Displaying the task information by using the calendar table, including: determining an interface area corresponding to the current time in the calendar table displayed by the user interface; detecting whether a mouse hovering event occurs in the interface area; and in the case of yes, controlling Displaying, by the first target area on the user interface, the task information; or, in the case of determining that the calendar is displayed on the user interface, displaying the task information by using a second target area on the user interface .

According to another aspect of the present application, an agent information processing apparatus is provided, including:

a first acquiring unit, configured to acquire at least one type of task information of the target agent, where the task information includes: to-do task information, uncompleted task information, where the to-do task information is information of a task to be processed after the current time, The unfinished task information is information of a task that is processed but not processed at the current time;

a determining unit, configured to determine a calendar table corresponding to the target agent;

a display unit for displaying the task information through the calendar table.

Wherein, the display unit comprises:

An interface area determining module, configured to determine an interface area corresponding to the current time in the calendar table displayed by the user interface; a mouse hovering event detecting module, configured to detect whether a mouse hovering event occurs in the interface area; the first display control module , in the case of YES, controlling the first target area on the user interface to display the task information; or

And a second display control module, configured to display the task information by using a second target area on the user interface, if the calendar is determined to be displayed on the user interface.

According to another aspect of the present application, a computer apparatus is provided comprising a memory, a processor, and a computer program stored on the memory and operable on the processor, wherein the processor executes the computer program The following steps to implement the agent information processing method:

Determining a calendar table corresponding to the target agent;

According to another aspect of the present application, there is provided a computer readable storage medium having stored therein a computer program executable by at least one processor to cause the at least one The processor performs the following steps of the agent information processing method:

Determining a calendar table corresponding to the target agent;

The positive progress of the application is that: by acquiring the to-do task information of the target agent and/or the uncompleted task information, the to-do task information is information of the task to be processed after the current time, and the unfinished task information is the deadline. The information of the task to be processed but not processed at the current time, the calendar table corresponding to the target agent is determined, and the task information is displayed through the calendar table, so that the task of the agent can be intuitively and clearly learned through the calendar table. And unfinished tasks, which facilitates accurate monitoring and management of agent tasks, effectively improving task management efficiency.

DRAWINGS

1 is a schematic flowchart of a method for processing an agent information according to an alternative embodiment of the present application;

FIG. 2 is a schematic flowchart diagram of another method for processing agent information according to an alternative embodiment of the present application; FIG.

3 is a schematic diagram of a program module of an agent information processing apparatus according to an alternative embodiment of the present application;

4 is a schematic diagram of a program module of another agent information processing apparatus according to an alternative embodiment of the present application;

FIG. 5 is a schematic diagram of a hardware architecture of an electronic device according to an alternative embodiment of the present application.

detailed description

In order to make the objects, technical solutions, and advantages of the present application more comprehensible, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present application without departing from the inventive scope are the scope of the present application.

Embodiment 1

The method for processing the agent information provided by the present application will be described below with reference to the accompanying drawings.

FIG. 1 is an optional schematic flowchart of a method for processing agent information in the present application. As shown in FIG. 1 , the method may include the following steps S101-S103:

Step S101: Acquire at least one type of task information of the target agent, where the task information includes: to-do task information, and uncompleted task information, where the to-do task information is information of a task to be processed after the current time, the unfinished The task information is information of tasks that are processed but not processed at the current time;

Step S102, determining a calendar table corresponding to the target agent;

Step S103, displaying the task information through the calendar table.

In this embodiment, the above steps S101-S103 can be performed by a terminal or a server, and preferably, can be performed by a server of an enterprise or a server of a customer service department. The server can be a cloud server.

This embodiment can be implemented in the following scenario: the agent logs in to the agent login system, the calendar is displayed on the user interface, and the to-do task information and/or the uncompleted task information are displayed in the calendar table. Among them, the agent can realize the display of the to-do task information and/or the unfinished task information by clicking the operation, or can also set the to-do task information and/or the unfinished task information to be automatically displayed after the startup.

In this embodiment, the to-do task information and the uncompleted task information may be task data statistics based on a time period of the current time. For example, the to-do task information may be the information of the to-do task in the next three days from the current time; the unfinished task information may be information of the unfinished task from the beginning to the day before the current time. For example, the unfinished tasks are counted from January 1, 2018. The current time is March 10, 2018. The unfinished mission information can be between January 1, 2018 and March 8, 2018. Complete the task information.

In an optional implementation manner, displaying the task information through the calendar table can be implemented in the following manner:

Determining an interface area corresponding to the current time in the calendar table displayed by the user interface; detecting whether a mouse hovering event occurs in the interface area; if yes, controlling the first target area on the user interface to display the Task information.

In this embodiment, when the mouse hover is detected in the area where the current time in the calendar table is located, the task information is displayed at this time, and when it is detected that the user moves the mouse away, the task information is hidden. In this way, the user interface can be made more tidy, and the user is prevented from being bothered by excessive display information. Preferably, the number of task information can be displayed simultaneously with the current time, and the specific task content of the task information is displayed by using a mouse indication, and the mouse is not indicating or hiding. Of course, the present application is not limited to judging only by the mouse hovering event, and may also indicate by any other means that the user needs to pay attention to the hidden information, for example, clicking and double-clicking the interface area where the current time is located.

In another optional implementation manner, displaying the task information by using the calendar table can also be implemented by:

In the case where it is determined that the calendar is displayed on the user interface, the task information is displayed through a second target area on the user interface.

In this embodiment, for example, when it is detected that the agent is turned on, the calendar is displayed on the user interface and the task information is displayed on the calendar. In this way, the user can be informed of the task information at the first time to avoid the situation of forgetting to view due to negligence.

The embodiment of the present application obtains the to-do task information of the target agent and/or the uncompleted task information, where the to-do task information is information of the task to be processed after the current time, and the unfinished task information is required to be the current time. Processing the information of the unprocessed task, determining a calendar table corresponding to the target agent, and displaying the task information through the calendar table, so that the agent can intuitively and clearly know the to-do task and the unfinished task from the calendar table. It is convenient for agents to monitor and manage tasks, which effectively improves task management efficiency.

FIG. 2 is another schematic flowchart of the method for processing the agent information of the present application. As shown in FIG. 2, the method may include the foregoing steps S101-S103, and the following steps:

Step S201: Acquire a priority of a task corresponding to the uncompleted task information.

Step S202, determining whether the priority level reaches a preset priority level threshold;

Step S203, in the case that the priority level reaches the preset priority level threshold, sending a first reminder message to the preset object, where

The first reminder message carries the identification information of the target seat and the uncompleted task information, and the first reminder message is used to remind the preset task of the uncompleted task information of the target agent.

It should be noted that the above steps 201 to S203 may be parallel to the steps S102-S103; or may be performed after the steps S102-S103 are performed. This application does not specifically limit this.

In this embodiment, the priority of the task can be preset by the user or business needs. For example, tasks may include services (eg, complaints), sales, data collection, information surveys, and business return visits. The priority of services, sales, information surveys, data collection, and business return visits may be reduced in advance. It should be noted that, in this application, multiple tasks can be adaptively prioritized according to different user requirements.

In this embodiment, the preset priority level threshold may be the highest priority priority.

In this embodiment, the first reminder message may include, but is not limited to, text, voice, and the like.

In this embodiment, the preset object may be an administrator, for example, a team leader. The preset object can receive the reminder message through the terminal, for example, it can be a computer, a mobile phone, or the like. Preferably, the preset object can display the reminder message through a calendar table of the agent.

In an optional implementation manner, the method further includes:

Sending a second reminder message to the target seat if the priority does not reach the preset priority level threshold;

The second reminder message carries the uncompleted task information, and the second reminder message is used to remind the target seat to process the task corresponding to the uncompleted task information.

In this embodiment, the second reminder message includes, but is not limited to, text, voice, and the like.

In an optional implementation manner, the method further includes:

And sending, in the case that the priority does not reach the preset priority level threshold, sending a third reminder message to the target seat;

The third reminder message carries the uncompleted task information and the adjusted time for processing the task corresponding to the uncompleted task information, and the third reminder message is used to remind the target seat according to the adjusted The time corresponds to the task corresponding to the uncompleted task information.

In this embodiment, the third reminder message includes, but is not limited to, text, voice, and the like.

In this embodiment, the adjusted time may be determined according to the duration of the overdue period. For example, the longer the duration of the overdue period, the higher the time after the adjustment; or, the adjusted time may be determined according to the type of the overdue task, for example, the overdue period. The higher the priority of the task, the higher the adjusted time.

In an optional implementation manner, the displaying the task information by using the calendar table includes:

And counting, respectively, the number of outstanding tasks corresponding to the uncompleted task information and the number of to-do tasks corresponding to the to-do task information;

The number of the outstanding tasks and the number of the to-do tasks are displayed by the calendar table.

In this embodiment, the display of the number of outstanding tasks and the number of tasks to be performed may be performed in a manner of displaying effect ratings. For example, when the number of outstanding tasks is less than or equal to 3, the number of outstanding tasks is displayed in yellow. When the number of outstanding tasks exceeds 3, the number of outstanding tasks is displayed in red. For another example, when the number of to-do tasks is less than five, the number of to-do tasks is displayed in green. It should be noted that the above is only an example, and the specific hierarchical display rules can be set according to user requirements.

In an optional implementation manner, the obtaining, by the target agent, at least one of the following task information includes:

Obtaining all to-do task information of the target seat, and waiting time of all the to-do task information;

Determining the to-do task information that needs to be displayed according to the current time and the to-do time.

For example, you can specify the to-do task information within the preset time period from the current time, which is the to-do task information that needs to be displayed. For example, if the current time is 2018.1.1, the to-do task information between 2018.1.1 and 2018.1.5 can be determined, which is the to-do task information that needs to be displayed.

In an optional implementation manner, the obtaining, by the at least one of the following task information of the target agent, includes: acquiring all outstanding task information of the target seat;

The displaying the task information by using the calendar table includes:

Determining the duration of the outstanding tasks corresponding to each uncompleted task information according to the current time;

Arranging all the unfinished task information according to the order of the duration of the expiration period from long to short;

All the unfinished task information after the arrangement is displayed through the calendar table.

For example, all unfinished tasks are counted as task 1, task 2, and task 3, wherein task 1 is overdue for 5 days, task 2 is overdue for 4 days, and task 3 is overdue for 6 days. Then, when the presentation is performed, a list can be displayed, in which task 4, task 1, and task 2 are arranged in order. With this embodiment, the task information can be arranged according to the severity of the overdue to prompt the agent to prioritize the most serious tasks.

Of course, this application includes, but is not limited to, an arrangement of unfinished tasks based on the severity of the overdue period. For example, unfinished tasks can be arranged according to the importance of unfinished tasks (for example, priority), and tasks with high importance are arranged before tasks with low importance. Alternatively, the unfinished tasks displayed may also be selected and displayed. For example, when the total number of outstanding tasks exceeds the preset number threshold, the tasks whose low importance is confirmed are not displayed, and the tasks with high importance are completed. Then show it again.

According to an embodiment of the present application, a method for processing an agent information is also provided. The method includes:

Step 1: Obtain all the to-do tasks and unfinished tasks of the agent;

Step 2: screening out a to-be-executed task and an unfinished task within a preset time period;

Step 3: displaying the number of to-do tasks and the number of outstanding tasks in the preset time period in the calendar table of the agent;

Step 4: Determine whether the unfinished task is a high priority task, and if yes, prompt the agent to process and send to the team leader; if not, prompt the agent to process or adjust the task processing time.

In this embodiment, the team leader is also the preset object described above. The order of the priority of the task can be pre-specified by the user, and different priority orders can be set according to different user requirements.

In this embodiment, steps one through four may be servers of a call center or a call center.

Preferably, all the number of tasks, the number of to-do tasks, and the number of outstanding tasks can be simultaneously displayed in the agent's calendar table.

In this embodiment, in order to solve the problem in the related art that the task expiration reminding identifier is missing in the entire task management module of the agent login system, the agent and the management personnel cannot timely and accurately know whether there is an unfinished task caused by negligence or other reasons. It is proposed to add a task reminder identifier that is not processed two or three days before the current login agent and a reminder identifier of the pending task in a period of time in the prominent position of the agent login system (preferably, the calendar table), and send a notification message to the team leader at the same time. And you can set the priority of monitoring and reminders. Compared with the related art, the embodiment of the present application can separately monitor whether a high-priority task is in a pending period and whether the agent is about to process a non-high-priority task when the agent processes the task, and can force the agent to execute the unprocessed high priority first. Level task.

Through the description of the above embodiments, those skilled in the art can clearly understand that the foregoing embodiment method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be through hardware, but in many cases, the former is better. Implementation.

Embodiment 2

Based on the agent information processing method provided by the above embodiment, in this embodiment, a seat information processing apparatus is provided. Specifically, FIG. 3-4 shows an optional structural block diagram of the agent information processing apparatus, and the agent information processing apparatus is provided. It is divided into one or more program modules, one or more program modules are stored in a storage medium and executed by one or more processors to complete the application. The program module referred to in the present application refers to a series of computer program instruction segments capable of performing a specific function, and is more suitable for describing the execution process of the agent information processing device in the storage medium than the program itself. The following description will specifically describe each program module of the embodiment. Features:

As shown in FIG. 3, the agent information processing apparatus includes:

The first obtaining unit 31 is configured to acquire at least one type of task information of the target agent, the task information: to-do task information, unfinished task information, and the to-do task information is information of a task to be processed after the current time, The unfinished task information is information of a task that is processed but not processed at the current time;

a determining unit 32, configured to determine a calendar table corresponding to the target agent;

The display unit 33 is configured to display the task information by using the calendar table.

In an optional implementation manner, the display unit includes:

In an optional implementation manner, as shown in FIG. 4, an embodiment of another agent information processing apparatus is further provided, where the apparatus includes: a first obtaining unit 31, a determining unit 32, and a display unit 33, and The following units:

The second obtaining unit 41 is configured to acquire a priority of the task corresponding to the uncompleted task information;

The determining unit 42 is configured to determine whether the priority level reaches a preset priority level threshold;

The sending unit 43 is configured to send a first reminder message to the preset object if the priority level reaches the preset priority level threshold;

In an optional implementation manner, the device further includes:

a second reminder message sending unit, configured to send a second reminder message to the target seat if the priority does not reach the preset priority level threshold;

In an optional implementation manner, the device further includes:

a third reminder message sending unit, configured to send a third reminder message to the target seat if the priority does not reach the preset priority level threshold;

In an optional implementation manner, the display unit includes:

a statistics module, configured to separately count the number of outstanding tasks corresponding to the uncompleted task information and the number of to-do tasks corresponding to the to-do task information;

And a quantity display module, configured to display, by the calendar table, the number of the outstanding tasks and the number of the to-do tasks.

In an optional implementation manner, the first acquiring unit includes:

All to-do task information obtaining modules are configured to acquire all the to-do task information of the target seat and the waiting time of all the to-do task information;

The to-do task information determining module is configured to determine the to-do task information that needs to be displayed according to the current time and the to-be-scheduled time.

In an optional implementation manner, the first acquiring unit includes: all the uncompleted task information acquiring modules, configured to acquire all the uncompleted task information of the target seat;

The display unit includes:

The overdue duration determining module is configured to determine an expiration duration of the unfinished task corresponding to each unfinished task information according to the current time;

An arranging module, configured to arrange all the unfinished task information according to the order of the duration of the expiration;

The uncompleted task information display module is configured to display all the unfinished task information after the arrangement through the calendar table.

With regard to the apparatus in the above embodiments, the specific manner in which the respective units and modules perform the operations has been described in detail in the embodiments related to the method, and will not be explained in detail herein.

Embodiment 3

In a preferred embodiment 3 of the present application, a computer apparatus is provided, comprising a memory, a processor, and a computer program stored on the memory and operable on the processor, wherein the processor executes the computer program The steps of any of the above-described agent information processing methods are implemented.

An electronic device is also provided in a preferred embodiment 3 of the present application. FIG. 5 is a schematic diagram of a hardware architecture of an embodiment of an electronic device according to the present application. In the present embodiment, the electronic device 2 is an apparatus capable of automatically performing numerical calculation and/or information processing in accordance with an instruction set or stored in advance. For example, it can be a smartphone, a tablet, a laptop, a desktop computer, a rack server, a blade server, a tower server, or a rack server (including a stand-alone server, or a server cluster composed of multiple servers). As shown, the electronic device 2 includes at least but not limited to: a memory 21, a processor 22, a network interface 23, and an agent information processing system 20 that can communicate with each other through a system bus (the system includes the above-described agent information processing device, Used to perform any of the above-mentioned agent information processing methods). among them:

The memory 21 includes at least one type of computer readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (eg, SD or DX memory, etc.), a random access memory (RAM), a static random access memory. (SRAM), read only memory (ROM), electrically erasable programmable read only memory (EEPROM), programmable read only memory (PROM), magnetic memory, magnetic disk, optical disk, and the like. In some embodiments, the memory 21 may be an internal storage module of the electronic device 2, such as a hard disk or a memory of the electronic device 2. In other embodiments, the memory 21 may also be an external storage device of the electronic device 2, such as a plug-in hard disk equipped on the electronic device 2, a smart memory card (SMC), and a secure digital (Secure Digital, SD) card, flash card, etc. Of course, the memory 21 can also include both an internal storage module of the electronic device 2 and an external storage device thereof. In the present embodiment, the memory 21 is generally used to store an operating system installed in the electronic device 2 and various types of application software, such as program codes of the agent information processing system 20. Further, the memory 21 can also be used to temporarily store various types of data that have been output or are to be output.

Processor 22 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data processing chip in some embodiments. The processor 22 is typically used to control the overall operation of the electronic device 2, such as performing control and processing related to data interaction or communication with the electronic device 2. In this embodiment, the processor 22 is configured to run program code or processing data stored in the memory 21, such as the running agent information processing system 20 and the like.

The network interface 23 may comprise a wireless network interface or a wired network interface, which is typically used to establish a communication connection between the electronic device 2 and other electronic devices. For example, the network interface 23 is for connecting the electronic device 2 to an external terminal through a network, establishing a data transmission channel, a communication connection, and the like between the electronic device 2 and the external terminal. The network can be an intranet, an Internet, a Global System of Mobile communication (GSM), a Wideband Code Division Multiple Access (WCDMA), a 4G network, a 5G network, Wireless or wired networks such as Bluetooth or Wi-Fi.

It is noted that FIG. 5 only shows the electronic device with components 21-23, but it should be understood that not all illustrated components may be implemented and that more or fewer components may be implemented instead.

In this embodiment, the agent information processing system 20 stored in the memory 21 may also be divided into one or more program modules, one or more program modules being stored in the memory 21 and being processed by one or more processors. (This embodiment is processor 22) is executed to complete the application.

Embodiment 4

The embodiment further provides a computer readable storage medium, wherein the computer readable storage medium stores a computer program executable by the at least one processor, so that the at least one processor performs the agent information processing as in the first embodiment. The steps of the method.

In this embodiment, the computer readable storage medium includes a flash memory, a hard disk, a multimedia card, a card type memory (eg, SD or DX memory, etc.), a random access memory (RAM), a static random access memory (SRAM), a read only memory ( ROM), electrically erasable programmable read only memory (EEPROM), programmable read only memory (PROM), magnetic memory, magnetic disk, optical disk, and the like. In some embodiments, a computer readable storage medium may be an internal storage unit of a computer device, such as a hard disk or memory of the computer device. In other embodiments, the computer readable storage medium may also be an external storage device of a computer device, such as a plug-in hard disk equipped with the smart disk (SMC), Secure Digital (Secure Digital) , SD) card, flash card (Flash Card), etc. Of course, the computer readable storage medium can also include both an internal storage unit of the computer device and an external storage device thereof. In this embodiment, the computer readable storage medium is generally used to store an operating system installed in a computer device and various types of application software, such as program code of the agent information processing device of the second embodiment. Furthermore, the computer readable storage medium can also be used to temporarily store various types of data that have been output or are to be output.

The above is only a preferred embodiment of the present application, and is not intended to limit the scope of the patent application, and the equivalent structure or equivalent process transformations made by the specification and the drawings of the present application, or directly or indirectly applied to other related technical fields. The same is included in the scope of patent protection of this application.

Claims

A method for processing agent information, comprising:

Acquiring at least one type of task information of the target agent, the task information includes: to-do task information, uncompleted task information, the to-do task information is information of a task to be processed after the current time, and the unfinished task information is Information on tasks that are processed but not processed at the current time;

Determining a calendar table corresponding to the target agent;

Displaying the task information through the calendar table, including:

Determining an interface area corresponding to the current time in the calendar table displayed by the user interface; detecting whether a mouse hovering event occurs in the interface area; if yes, controlling the first target area on the user interface to display the Task information

or

In the case where it is determined that the calendar is displayed on the user interface, the task information is displayed through a second target area on the user interface.
The method of claim 1 further comprising:

Obtaining a priority of the task corresponding to the uncompleted task information;

Determining whether the priority reaches a preset priority level threshold;

And sending, to the preset object, a first reminder message, where the priority level reaches the preset priority level threshold;

The first reminder message carries the identification information of the target seat and the uncompleted task information, and the first reminder message is used to remind the preset task of the uncompleted task information of the target agent.
The method of claim 2, wherein the method further comprises:

Sending a second reminder message to the target seat if the priority does not reach the preset priority level threshold;

The second reminder message carries the uncompleted task information, and the second reminder message is used to remind the target seat to process the task corresponding to the uncompleted task information.
The method of claim 2, wherein the method further comprises:

And sending, in the case that the priority does not reach the preset priority level threshold, sending a third reminder message to the target seat;

The third reminder message carries the uncompleted task information and the adjusted time for processing the task corresponding to the uncompleted task information, and the third reminder message is used to remind the target seat according to the adjusted The time corresponds to the task corresponding to the uncompleted task information.
The method according to claim 1, wherein said displaying said task information by said calendar table comprises:

And counting, respectively, the number of outstanding tasks corresponding to the uncompleted task information and the number of to-do tasks corresponding to the to-do task information;

The number of the outstanding tasks and the number of the to-do tasks are displayed by the calendar table.
The method according to claim 1, wherein the acquiring at least one of the following task information of the target agent comprises:

Obtaining all to-do task information of the target seat, and waiting time of all the to-do task information;

Determining the to-do task information that needs to be displayed according to the current time and the to-do time.
The method of claim 1 wherein

Obtaining at least one of the following task information of the target agent includes: acquiring all outstanding task information of the target seat;

The displaying the task information by using the calendar table includes:

Determining the duration of the outstanding tasks corresponding to each uncompleted task information according to the current time;

Arranging all the unfinished task information according to the order of the duration of the expiration period from long to short;

All the unfinished task information after the arrangement is displayed through the calendar table.
An agent information processing device, comprising:

a first acquiring unit, configured to acquire at least one type of task information of the target agent, where the task information includes: to-do task information, uncompleted task information, where the to-do task information is information of a task to be processed after the current time, The unfinished task information is information of a task that is processed but not processed at the current time;

a determining unit, configured to determine a calendar table corresponding to the target agent;

a display unit, configured to display the task information by using the calendar table;

Wherein, the display unit comprises:

An interface area determining module, configured to determine an interface area corresponding to the current time in the calendar table displayed by the user interface; a mouse hovering event detecting module, configured to detect whether a mouse hovering event occurs in the interface area; the first display control module And, in the case of YES, controlling the first target area on the user interface to display the task information;

or,

The display unit includes: a second display control module, configured to display the task information by using a second target area on the user interface, if the calendar is determined to be displayed on the user interface.
The agent information processing apparatus according to claim 8, further comprising:

a second acquiring unit, configured to acquire a priority of the task corresponding to the uncompleted task information;

a determining unit, configured to determine whether the priority level reaches a preset priority level threshold;

a sending unit, configured to send a first reminder message to the preset object, where the priority level reaches the preset priority level threshold;

The first reminder message carries the identification information of the target seat and the uncompleted task information, and the first reminder message is used to remind the preset task of the uncompleted task information of the target agent.
The agent information processing apparatus according to claim 9, further comprising:

a second reminder message sending unit, configured to send a second reminder message to the target seat if the priority does not reach the preset priority level threshold;

The second reminder message carries the uncompleted task information, and the second reminder message is used to remind the target seat to process the task corresponding to the uncompleted task information.
A computer device comprising a memory, a processor, and a computer program stored on the memory and operable on the processor, wherein the processor executes the computer program to implement the following steps of the agent information processing method:

Acquiring at least one type of task information of the target agent, the task information includes: to-do task information, uncompleted task information, the to-do task information is information of a task to be processed after the current time, and the unfinished task information is Information on tasks that are processed but not processed at the current time;

Determining a calendar table corresponding to the target agent;

Displaying the task information through the calendar table, including:

Determining an interface area corresponding to the current time in the calendar table displayed by the user interface; detecting whether a mouse hovering event occurs in the interface area; if yes, controlling the first target area on the user interface to display the Task information

or

In the case where it is determined that the calendar is displayed on the user interface, the task information is displayed through a second target area on the user interface.
The computer device according to claim 11, wherein the agent information processing method further comprises the following steps:

Obtaining a priority of the task corresponding to the uncompleted task information;

Determining whether the priority reaches a preset priority level threshold;

And sending, to the preset object, a first reminder message, where the priority level reaches the preset priority level threshold;

The first reminder message carries the identification information of the target seat and the uncompleted task information, and the first reminder message is used to remind the preset task of the uncompleted task information of the target agent.
The computer device according to claim 12, wherein the agent information processing method further comprises the following steps:

Sending a second reminder message to the target seat if the priority does not reach the preset priority level threshold;

The second reminder message carries the uncompleted task information, and the second reminder message is used to remind the target seat to process the task corresponding to the uncompleted task information.
The computer device according to claim 12, wherein the agent information processing method further comprises the following steps:

And sending, in the case that the priority level does not reach the preset priority level threshold, a third reminder message to the target seat;

The third reminder message carries the uncompleted task information and the adjusted time for processing the task corresponding to the uncompleted task information, and the third reminder message is used to remind the target seat according to the adjusted The time corresponds to the task corresponding to the uncompleted task information.
The computer device according to claim 11, wherein in the agent information processing method, the displaying the task information by using the calendar table comprises:

And counting, respectively, the number of outstanding tasks corresponding to the uncompleted task information and the number of to-do tasks corresponding to the to-do task information;

The number of the outstanding tasks and the number of the to-do tasks are displayed by the calendar table.
A computer readable storage medium, wherein the computer readable storage medium stores a computer program executable by at least one processor to cause the at least one processor to perform agent information processing The following steps of the method:

Acquiring at least one type of task information of the target agent, the task information includes: to-do task information, uncompleted task information, the to-do task information is information of a task to be processed after the current time, and the unfinished task information is Information on tasks that are processed but not processed at the current time;

Determining a calendar table corresponding to the target agent;

Displaying the task information through the calendar table, including:

Determining an interface area corresponding to the current time in the calendar table displayed by the user interface; detecting whether a mouse hovering event occurs in the interface area; if yes, controlling the first target area on the user interface to display the Task information

or

In the case where it is determined that the calendar is displayed on the user interface, the task information is displayed through a second target area on the user interface.
The computer readable storage medium according to claim 16, wherein the agent information processing method further comprises the following steps:

Obtaining a priority of the task corresponding to the uncompleted task information;

Determining whether the priority reaches a preset priority level threshold;

And sending, to the preset object, a first reminder message, where the priority level reaches the preset priority level threshold;

The first reminder message carries the identification information of the target seat and the uncompleted task information, and the first reminder message is used to remind the preset task of the uncompleted task information of the target agent.
The computer readable storage medium according to claim 17, wherein in the agent information processing method, the method further comprises the following steps:

Sending a second reminder message to the target seat if the priority does not reach the preset priority level threshold;

The second reminder message carries the uncompleted task information, and the second reminder message is used to remind the target seat to process the task corresponding to the uncompleted task information.
The computer readable storage medium according to claim 17, wherein in the agent information processing method, the method further comprises the following steps:

And sending, in the case that the priority does not reach the preset priority level threshold, sending a third reminder message to the target seat;

The third reminder message carries the uncompleted task information and the adjusted time for processing the task corresponding to the uncompleted task information, and the third reminder message is used to remind the target seat according to the adjusted The time corresponds to the task corresponding to the uncompleted task information.
The computer readable storage medium according to claim 16, wherein in the agent information processing method, the displaying the task information by using the calendar table comprises:

And counting, respectively, the number of outstanding tasks corresponding to the uncompleted task information and the number of to-do tasks corresponding to the to-do task information;

The number of the outstanding tasks and the number of the to-do tasks are displayed by the calendar table.