CN105512778A - Work order delegation method and system - Google Patents
Work order delegation method and system Download PDFInfo
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- CN105512778A CN105512778A CN201410493665.0A CN201410493665A CN105512778A CN 105512778 A CN105512778 A CN 105512778A CN 201410493665 A CN201410493665 A CN 201410493665A CN 105512778 A CN105512778 A CN 105512778A
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Abstract
The invention discloses a work order delegation method and system. The work order delegation method comprises acquiring newly increased work order delegation information of a user; according to the increased work order delegation information, acquiring the effective work order delegation information of the same flow name in the same time quantum in a database, and determining whether other delegation information of the same trustee exists in the same time quantum for the same flow name; if not, further determining whether the delegation information that other people delegate the same agent exists in the same time quantum for the same flow name; and if not, further determining whether the delegation information that the same agent is delegated to other people in the same time quantum for the same flow name, wherein if so for any above determinations, the newly increased work order delegation information cannot pass the system verification. The work order delegation method and system avoids mutual work order delegation between users so as to enable the work order to clearly determine a processor for the work order during the flowing process and to avoid the situation that the system loses the work order or the system reports errors and even crashes because of unclear determination of the processor caused by the continuous and mutual delegation.
Description
Technical field
The present invention relates to field of computer technology, particularly a kind of work order principal method and system.
Background technology
In flow processing, system initiates an information, this information is just located to respective handling personnel according to workflow rule (process flow diagram) circulation set, and circulate next step after waiting treatment people to process this information again until terminate, wherein this information is just referred to as work order.
When trouble ticket dispatch is to respective handling personnel, due to this respective handling people ask for leave at Duan Yin sometime, the reason such as to go on business cannot process work order time, just can be arranged on section sometime and this work order be entrusted to others (procurator) process, this trust process is just referred to as work order and entrusts.Wherein, clientage and former worksheet people, be a side of configuration work order entrusted information, namely procurator shows worksheet people, is an on commission side.
Usually only can verify in existing work order is entrusted clientage at one time the same flow process of section whether repeated configuration crosses entrusted information, and to the workflow of more complicated or mutually trust do not verify, such as a entrusts to b in section sometime the work order of certain flow process, and b at one time section same flow process work order is entrusted to a, to occur that system does not know which work order this circulation last to report an error the situation of even collapsing to, prompting clientage that now can only be artificial in existing work order is entrusted.
Summary of the invention
The invention provides a kind of work order principal method and system, with solve existing work order entrust in because of complexity trouble ticket dispatch or entrust mutually the problem causing system to report an error even collapsing.
For achieving the above object, technical scheme of the present invention is achieved in that
On the one hand, the invention provides a kind of work order principal method, comprising:
Obtain the work order entrusted information that increases newly of user, described work order entrusted information comprises start time of entrusting and coming into force and end time, process name, clientage, procurator;
According to newly-increased work order entrusted information, obtain the effective work order entrusted information in the same process name same time period in database, wherein the same time period refer to the start time and end time of imitating with student on commission in newly-increased work order entrusted information during the time have the overlapping time period;
The clientage in newly-increased work order entrusted information is used to mate clientage's field in the described effective work order entrusted information of acquisition, judge other entrusted informations whether having same clientage in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification;
If same process name does not have other entrusted informations of same clientage in the same time period, procurator in the work order entrusted information that further use increases newly mates the procurator's field in the described effective work order entrusted information of acquisition, judge whether in the same process name same time period, have other people entrust same procuratorial entrusted information, if had, then described newly-increased work order entrusted information cannot pass through system verification;
If same process name does not have other people to entrust same procuratorial entrusted information in the same time period, procurator in the work order entrusted information that use is newly-increased further again mates the clientage's field in the described effective work order entrusted information of acquisition, judge whether have same procurator to entrust to other people entrusted information in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification, if no, then described newly-increased work order entrusted information passes through system verification.
Alternatively, said method comprises further: when newly-increased work order entrusted information cannot pass through system verification, point out checking unsanctioned reason to user; And/or, when newly-increased work order entrusted information is by system verification, by described newly-increased work order entrusted information stored in database.
Alternatively, before the work order entrusted information that acquisition user increases newly, said method also comprises: when user opens the page of newly-increased work order entrusted information, obtains the current time of server and returns to this page; The current time that the minimum time attribute that can select is the described server returned is set in the selection of time frame that the described page dynamically provides.
Alternatively, said method also comprises: when start up system, obtains the executable the earliest effective work order entrusted information of different flow process all clientages under one's name from database, and is saved in buffer memory according to the naming method that process name adds clientage; When newly-increased work order entrusted information is by system verification, adds clientage according to the process name in described newly-increased work order entrusted information and read work order entrusted information in buffer memory; If the start time that the start time that the trust in described newly-increased work order entrusted information comes into force comes into force early than the trust in the work order entrusted information read in the buffer, then delete the described work order entrusted information in buffer memory, and the naming method that described newly-increased work order entrusted information adds clientage according to process name is preserved in the buffer.
Alternatively, said method comprises further: when system distributes work order, adds clientage read work order entrusted information in buffer memory according to the process name of distributed work order; Judge whether the described work order entrusted information read in the buffer comes into force or expired according to the current time of server; If expired, then delete described work order entrusted information in the buffer, and in a database described work order entrusted information is designated expired; Add clientage according to the process name of distributed work order from database, obtain next effective executable work order entrusted information the earliest, and be saved in buffer memory according to the naming method that process name adds clientage, and continue to judge whether to come into force according to the current time of server or expired; If come into force, then the handler of distributed work order is modified as the procurator in the described work order entrusted information in buffer memory, and distributed work order is marked as trust work order.
On the other hand, the invention provides a kind of work order entrusting system, comprising:
Newly-increased entrust acquiring unit, for obtaining the work order entrusted information that user increases newly, described work order entrusted information comprises start time of entrusting and coming into force and end time, process name, clientage, procurator;
Effective trust acquiring unit, for obtaining according to newly-increased work order entrusted information, obtain the effective work order entrusted information in the same process name same time period in database, wherein the same time period refer to the start time and end time of imitating with student on commission in newly-increased work order entrusted information during the time have the overlapping time period;
First authentication unit, clientage's field in the described effective work order entrusted information of acquisition is mated for using the clientage in newly-increased work order entrusted information, judge other entrusted informations whether having same clientage in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification;
Second authentication unit, if judge for described first authentication unit other entrusted informations not having same clientage in the same process name same time period, procurator in the work order entrusted information that further use increases newly mates the procurator's field in the described effective work order entrusted information of acquisition, judge whether in the same process name same time period, have other people entrust same procuratorial entrusted information, if had, then described newly-increased work order entrusted information cannot pass through system verification;
3rd authentication unit, if judge do not have other people to entrust same procuratorial entrusted information in the same process name same time period for described second authentication unit, procurator in the work order entrusted information that use is newly-increased further again mates the clientage's field in the described effective work order entrusted information of acquisition, judge whether have same procurator to entrust to other people entrusted information in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification, if do not had, then described newly-increased work order entrusted information passes through system verification.
Alternatively, said system comprises further:
Tip element, for when newly-increased work order entrusted information cannot pass through system verification, points out checking unsanctioned reason to user; And/or,
Warehouse-in unit, for when newly-increased work order entrusted information is by system verification, by described newly-increased work order entrusted information stored in database.
Alternatively, said system also comprises:
Server time acquiring unit, for before obtaining the work order entrusted information that increases newly of user, when user opens the page of newly-increased work order entrusted information, obtains the current time of server and returns to this page;
Time setting unit, for setting the current time that the minimum time attribute that can select is the described server returned in the selection of time frame that dynamically provides at the described page.
Alternatively, said system also comprises:
Buffer unit, for when start up system, obtains the executable the earliest effective work order entrusted information of different flow process all clientages under one's name from database, and is saved in buffer memory according to the naming method that process name adds clientage;
Buffer memory detecting unit, for when newly-increased work order entrusted information is by system verification, adds clientage according to the process name in described newly-increased work order entrusted information and reads work order entrusted information in buffer memory; If the start time that the start time that the trust in described newly-increased work order entrusted information comes into force comes into force early than the trust in the work order entrusted information read in the buffer, then delete the described work order entrusted information in buffer memory, and the naming method that described newly-increased work order entrusted information adds clientage according to process name is preserved in the buffer.
Alternatively, said system comprises further:
Buffer memory reading unit, for when system distributes work order, adds clientage according to the process name of distributed work order and reads work order entrusted information in buffer memory;
Judging unit, for judging according to the current time of server whether the described work order entrusted information read in the buffer comes into force or expired;
Expired processing unit, if expired for described work order entrusted information, then deletes described work order entrusted information in the buffer, and is designated expired by described work order entrusted information in a database; Add clientage according to the process name of distributed work order from database, obtain next effective executable work order entrusted information the earliest, and be saved in buffer memory according to the naming method that process name adds clientage, and continue to judge whether to come into force according to the current time of server or expired;
Come into force processing unit, if come into force for described work order entrusted information, then and the procurator described in the handler of distributed work order being modified as in buffer memory the earliest in executable work order entrusted information, and distributed work order is marked as trust work order.
The invention has the beneficial effects as follows: by increasing new verification condition on the basis of existing checking, verification condition comprises other entrusted informations whether having same clientage in the same process name same time period, whether there are other people entrust same procuratorial entrusted information in the same process name same time period, and whether have same procurator to entrust to other people entrusted information in the same process name same time period, if any one in verification condition is judged as YES, then newly-increased work order entrusted information cannot pass through system verification, thus the mutual work order stopped between user is entrusted, enable the handler of work order clearly described work order when circulating, avoid occurring continuously, mutually entrust the system caused to lose work order or system because of indefinite handler to report an error the situation of even collapsing.
Further, by utilizing server current time to replace with the custom system time, for the entry-into-force time information in baseline configuration work order entrusted information, can stopping because of the custom system time situation that can not perform in time that has error to cause entrusted information.By when start up system, executable effective work order entrusted information is the earliest put in buffer memory, the frequency of accessing database during trouble ticket dispatch can be reduced, and reduce the impact on trouble ticket dispatch, thus improve speed and the performance of system process.
Accompanying drawing explanation
A kind of work order principal method schematic flow sheet that Fig. 1 provides for the embodiment of the present invention;
A kind of work order entrusting system structural representation that Fig. 2 provides for the embodiment of the present invention.
Embodiment
For making the object, technical solutions and advantages of the present invention clearly, below in conjunction with accompanying drawing, embodiment of the present invention is described further in detail.
A kind of work order principal method schematic flow sheet that Fig. 1 provides for the embodiment of the present invention, the method comprises the steps:
S101, obtains the work order entrusted information that increases newly of user, and described work order entrusted information comprises start time of entrusting and coming into force and end time, process name, clientage, procurator.
Process name example: flow process of asking for leave, submit an expense account flow process, ask flow process etc. for instructions.
S102, according to newly-increased work order entrusted information, obtain the effective work order entrusted information in the same process name same time period in database, wherein the same time period refer to the start time and end time of imitating with student on commission in newly-increased work order entrusted information during the time have the overlapping time period.
The example one of same time period: in newly-increased work order trust, the start time of student on commission's effect is September 30, end time is October 7, if the start time of work order trust 1 is October 3, end time is October 5, then work order entrusts 1 to entrust during October 3 to October 5 free overlapping with newly-increased work order, then think that the two is the work order trust of same time period.
The example two of same time period: in newly-increased work order trust, the start time of student on commission's effect is September 30, end time is October 7, if the start time of work order trust 2 is October 3, end time is October 10, then work order entrusts 2 to entrust during October 3 to October 7 free overlapping with newly-increased work order, then think that the two is the work order trust of same time period.
The example three of same time period: in newly-increased work order trust, the start time of student on commission's effect is September 30, end time is October 7, if the start time of work order trust 3 is September 25, end time is October 10, then work order entrusts 3 to entrust during September 30 to October 7 free overlapping with newly-increased work order, then think that the two is the work order trust of same time period.
The example four of same time period: in newly-increased work order trust, the start time of student on commission's effect is September 30, end time is October 7, if the start time of work order trust 4 is September 25, end time is October 3, then work order entrusts 4 to entrust during September 30 to October 3 free overlapping with newly-increased work order, then think that the two is the work order trust of same time period.
S103, the clientage in newly-increased work order entrusted information is used to mate clientage's field in the described effective work order entrusted information of acquisition, judge other entrusted informations whether having same clientage in the same process name same time period, if had, then jump to S106; If no, then jump to S104.
S104, procurator in the work order entrusted information that further use increases newly mates the procurator's field in the described effective work order entrusted information of acquisition, judge whether have other people entrust same procuratorial entrusted information in the same process name same time period, if had, then to jump to S106; If no, then jump to S105.
S105, procurator in the work order entrusted information that further use increases newly mates the clientage's field in the described effective work order entrusted information of acquisition, judge whether have same procurator to entrust to other people entrusted information in the same process name same time period, if had, then jump to S106, if no, then jump to S107.
S106, described newly-increased work order entrusted information cannot pass through system verification.
S107, described newly-increased work order entrusted information passes through system verification.
Further, the method for the embodiment of the present invention also comprises: when newly-increased work order entrusted information cannot pass through system verification, point out checking unsanctioned reason to user.
Now with the content of table one for example, the work order principal method that the embodiment of the present invention provides is illustrated.
Newly-increased work order entrusted information: process name: flow process A; Clientage: first; Procurator: second; Trust comes into force period: September 30 was to October 7.
According to newly-increased work order entrusted information, obtain the effective work order entrusted information in the same process name same time period in database, obtain effective work order entrusted information 1 to 4.
Effective work order entrusted information 1: process name: flow process A; Clientage: first; Procurator: third; Trust comes into force period: October 3 was to October 8.
In above-mentioned steps S103, the clientage's " first " in newly-increased work order entrusted information is used to mate clientage's field in effective work order entrusted information 1, judge other entrusted informations (first entrusts third) having same clientage " first " in the same process name same time period, then this newly-increased work order entrusted information cannot pass through system verification, and points out to user and verify that unsanctioned reason is: same process name has other entrusted informations of same clientage in the same time period.
Effective work order entrusted information 2: process name: flow process A; Clientage: fourth; Procurator: second; Trust comes into force period: September 25 was to October 2.
In above-mentioned steps S104, the procurator's " second " in newly-increased work order entrusted information is used to mate procurator's field in effective work order entrusted information 2, judge in the same process name same time period, have other people to entrust same procuratorial entrusted information (fourth trust second), then this newly-increased work order entrusted information cannot pass through system verification, and points out to user and verify that unsanctioned reason is: same process name has other people to entrust same procuratorial entrusted information in the same time period.
Effective work order entrusted information 3: process name: flow process A; Clientage: second; Procurator: penta; Trust comes into force period: October 1 was to October 6.
In above-mentioned steps S105, the procurator's " second " in newly-increased work order entrusted information is used to mate clientage's field in effective work order entrusted information 3, judge the entrusted information (second entrusts penta) having same procurator to entrust to other people in the same process name same time period, then this newly-increased work order entrusted information cannot pass through system verification (because can not form a chain of trust), and points out to user and verify that unsanctioned reason is: same process name has same procurator to entrust to other people entrusted information in the same time period.
It should be noted that, if effective work order entrusted information 3 is entrusted informations that second entrusts to first, the third or fourth, then this newly-increased work order entrusted information also cannot pass through system verification.
Effective work order entrusted information 4: process name: flow process A; Clientage: third; Procurator: fourth; Trust comes into force period: September 30 was to October 10.
By above-mentioned steps S103-S105, judge other entrusted informations both not had same clientage " first " in the same process name same time period, other people are not had to entrust the entrusted information of same procurator " second " yet, also do not have same procurator " second " to entrust to other people entrusted information, therefore this newly-increased work order entrusted information can pass through system verification.
Further, the method for the embodiment of the present invention also comprises: when newly-increased work order entrusted information is by system verification, by described newly-increased work order entrusted information stored in database.This step can allow entrusts warehouse-in in time by the newly-increased work order of system verification, when ensureing that trouble ticket dispatch or system distribute work order, can use the actual treatment people of the work order entrusted information amendment work order in the database upgraded in time.
The work order principal method of the embodiment of the present invention, by increasing new verification condition on the basis of existing checking, verification condition comprises other entrusted informations whether having same clientage in the same process name same time period, whether there are other people entrust same procuratorial entrusted information in the same process name same time period, and whether have same procurator to entrust to other people entrusted information in the same process name same time period, if any one in verification condition is judged as YES, then newly-increased work order entrusted information cannot pass through system verification; Thus the mutual work order stopped between user being entrusted, and enables the handler of work order clearly described work order when circulating, avoiding occurring continuously, mutually entrusting the system caused to lose work order or system because of indefinite handler to report an error the situation of even collapsing.
In another preferred embodiment of the present invention, before the work order entrusted information that acquisition user increases newly, method of the present invention also comprises:
When user opens the page of newly-increased work order entrusted information, obtain the current time of server and return to this page; The current time that the minimum time attribute that can select is the described server returned is set in the selection of time frame that the described page dynamically provides.
Above-mentionedly can utilize ajax (AsynchronousJavaScriptAndXML, asynchronous JavaScript and XML) the webpage asynchronous refresh function of technology, when user opens work order delegated page, the access services device when system adds selection of time frame, carry out time synchronized with server, thus get the current time of server.
Above preferred embodiment for be that prior art is when user increases work order entrusted information newly, the current time of filling in is generally the browser time, if the client date may be caused to have error, work order entrusted information also can because of day period error and the problem that can not come into force on time.Such as current date is actual is No. 19 and the custom system date is No. 20, just has the situation that the trust time can not select No. 19, thus entrusted information can not be performed in time when user configures entrusted information.
In the preferred embodiment of the present invention, replace with the custom system time for the entry-into-force time information in work order entrusted information described in baseline configuration by utilizing server current time, and set by the selection of time frame that dynamically provides at the described page current time that the minimum time attribute that can select is the described server returned, can stop because of the custom system time situation that can not perform in time that has error to cause entrusted information.
In another preferred embodiment of the present invention, method of the present invention also comprises:
When start up system, from database, obtain the executable the earliest effective work order entrusted information of different flow process all clientages under one's name, and be saved in buffer memory according to the naming method that process name adds clientage;
When newly-increased work order entrusted information is by system verification, adds clientage according to the process name in described newly-increased work order entrusted information and read work order entrusted information in buffer memory;
If the start time that the start time that the trust in described newly-increased work order entrusted information comes into force comes into force early than the trust in the work order entrusted information read in the buffer, then delete the described work order entrusted information in buffer memory, and the naming method that described newly-increased work order entrusted information adds clientage according to process name is preserved in the buffer.
The preferred embodiment for be in existing trouble ticket dispatch, usually can go data base querying entrusted information, but because trouble ticket dispatch be frequent operation, frequent accessing database can have a strong impact on the technical matters of travelling speed and performance.In the preferred embodiment of the present invention, by executable effective work order entrusted information is the earliest put in buffer memory, the frequency of accessing database during trouble ticket dispatch can be reduced, and reduce the impact on trouble ticket dispatch, thus improve speed and the performance of system process.
The embody rule scene of above preferred embodiment is as follows:
When system distributes work order, add clientage according to the process name of distributed work order and read work order entrusted information in buffer memory; Judge whether the described work order entrusted information read in the buffer comes into force or expired according to the current time of server;
If expired, then delete the described work order entrusted information in buffer memory, and in a database described work order entrusted information is designated expired; Add clientage according to the process name of distributed work order from database, obtain next effective executable work order entrusted information the earliest, and be saved in buffer memory according to the naming method that process name adds clientage, and continue to judge whether to come into force according to the current time of server or expired;
If come into force, then the handler of distributed work order is modified as the procurator in the described work order entrusted information in buffer memory, and distributed work order is marked as trust work order.
This is marked as the task of entrusting work order, just appears in procuratorial pending list, and can show trust icon before task title.
It should be noted that, if the described work order entrusted information read in the buffer not yet comes into force, then still preserve in the buffer, and the handler of distributed work order is not made an amendment.
It can thus be appreciated that, by when start up system, the executable the earliest effective work order entrusted information of flow process different in database all clientages is under one's name put in buffer memory, because frequent accessing database is on the impact of system processing speed when can reduce trouble ticket dispatch.
Following is a complete embodiment of the present invention:
First, when start up system, from database, obtain the effective executable work order entrusted information the earliest of different flow process all clientages under one's name, and be saved in buffer memory according to the naming method that process name adds clientage.
When user opens the page of newly-increased work order entrusted information, obtain the current time of server and return to this page; The current time that the minimum time attribute that can select is the described server returned is set in the selection of time frame that the described page dynamically provides.
Then, the work order that user increases newly is entrusted, obtain newly-increased work order entrusted information, according to newly-increased work order entrusted information, obtain the effective work order entrusted information in the same process name same time period in database, use the clientage in newly-increased work order entrusted information to mate clientage's field in the described effective work order entrusted information of acquisition, judge other entrusted informations whether having same clientage in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification, if do not had, procurator in the work order entrusted information that then use is newly-increased further mates the procurator's field in the described effective work order entrusted information of acquisition, judges whether have other people entrust same procuratorial entrusted information in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification, if do not had, procurator in the work order entrusted information that then use is newly-increased further again mates the clientage's field in the described effective work order entrusted information of acquisition, judge whether have same procurator to entrust to other people entrusted information in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification, if also do not had, then described newly-increased work order entrusted information becomes effective work order entrusted information by system verification, and by it stored in database.
Again then, when newly-increased work order entrusted information is by system verification, adds clientage according to the process name in described newly-increased work order entrusted information and read work order entrusted information in buffer memory; If the start time that the start time that the trust in described newly-increased work order entrusted information comes into force comes into force early than the trust in the work order entrusted information read in the buffer, then delete the described work order entrusted information in buffer memory, and the naming method that described newly-increased work order entrusted information adds clientage according to process name is preserved in the buffer.
Finally, when system distributes work order, add clientage according to the process name of distributed work order and read work order entrusted information in buffer memory, and whether to come into force according to the described work order entrusted information that the current time of server judges in buffer memory or expired;
If expired, then delete described work order entrusted information in the buffer, and in a database described work order entrusted information is designated expired; Add clientage according to the process name of distributed work order from database, obtain next effective executable work order entrusted information the earliest and be saved in buffer memory according to the naming method that process name adds clientage, the same current time according to server continues to judge whether to come into force or expired;
If come into force, then the handler of distributed work order is modified as the procurator in the described work order entrusted information in buffer memory, and distributed work order is marked as trust work order; This distributes work order and just appears in the list of described procuratorial charg`e d'affaires reason simultaneously, and can show trust icon before task title.
A kind of work order entrusting system structural representation that Fig. 2 provides for the embodiment of the present invention, described work order entrusting system 20 comprises:
Newly-increased entrust acquiring unit 21, for obtaining the work order entrusted information that user increases newly, described work order entrusted information comprises start time of entrusting and coming into force and end time, process name, clientage, procurator.
Effective trust acquiring unit 22, for obtaining according to newly-increased work order entrusted information, obtain the effective work order entrusted information in the same process name same time period in database, wherein the same time period refer to the start time and end time of imitating with student on commission in newly-increased work order entrusted information during the time have the overlapping time period;
First authentication unit 23, clientage's field in the described effective work order entrusted information of acquisition is mated for using the clientage in newly-increased work order entrusted information, judge other entrusted informations whether having same clientage in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification;
Second authentication unit 24, if for the result of described first authentication unit 23 for not having, procurator in the work order entrusted information that further use increases newly mates the procurator's field in the described effective work order entrusted information of acquisition, judge whether in the same process name same time period, have other people entrust same procuratorial entrusted information, if had, then described newly-increased work order entrusted information cannot pass through system verification.
3rd authentication unit 25, if for the result of described second authentication unit 24 for not having, procurator in the work order entrusted information that use is newly-increased further again mates the clientage's field in the described effective work order entrusted information of acquisition, judge whether have same procurator to entrust to other people entrusted information in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification, if no, then described newly-increased work order entrusted information passes through system verification.
A kind of preferred version, described system 20 comprises further:
Tip element, for when newly-increased work order entrusted information cannot pass through system verification, points out checking unsanctioned reason to user; And/or,
Warehouse-in unit, for when newly-increased work order entrusted information is by system verification, by described newly-increased work order entrusted information stored in database.
Another kind of preferred version, described system 20 also comprises:
Server time acquiring unit, for before obtaining the work order entrusted information that increases newly of user, when user opens the page of newly-increased work order entrusted information, obtains the current time of server and returns to this page;
Time setting unit, for setting the current time that the minimum time attribute that can select is the described server returned in the selection of time frame that dynamically provides at the described page.
Another preferred version, described system 20 also comprises:
Buffer unit, for when start up system, obtains the executable the earliest effective work order entrusted information of different flow process all clientages under one's name from database, and is saved in buffer memory according to the naming method that process name adds clientage;
Buffer memory detecting unit, for when newly-increased work order entrusted information is by system verification, adds clientage according to the process name in described newly-increased work order entrusted information and reads work order entrusted information in buffer memory; If the start time that the start time that the trust in described newly-increased work order entrusted information comes into force comes into force early than the trust in the work order entrusted information read in the buffer, then delete the described work order entrusted information in buffer memory, and the naming method that described newly-increased work order entrusted information adds clientage according to process name is preserved in the buffer.
In above-mentioned preferred version, described system 20 comprises further:
Buffer memory reading unit, for when system distributes work order, adds clientage according to the process name of distributed work order and reads work order entrusted information in buffer memory;
Judging unit, for judging according to the current time of server whether the described work order entrusted information read in the buffer comes into force or expired;
Expired processing unit, if expired for described work order entrusted information, then deletes described work order entrusted information in the buffer, and is designated expired by described work order entrusted information in a database; Add clientage according to the process name of distributed work order from database, obtain next effective executable work order entrusted information the earliest, and be saved in buffer memory according to the naming method that process name adds clientage, and continue to judge whether to come into force according to the current time of server or expired;
Come into force processing unit, if come into force for described work order entrusted information, then and the procurator described in the handler of distributed work order being modified as in buffer memory the earliest in executable work order entrusted information, and distributed work order is marked as trust work order.
The said units of system embodiment of the present invention, has identical inventive concept with embodiment of the method for the present invention, and the step of corresponding embodiment of the method for the present invention, no longer launches to repeat at this respectively.
In sum, the work order principal method of the embodiment of the present invention and system, by increasing new verification condition on the basis of existing checking, verification condition comprises other entrusted informations whether having same clientage in the same process name same time period, whether there are other people entrust same procuratorial entrusted information in the same process name same time period, and whether have same procurator to entrust to other people entrusted information in the same process name same time period, if any one in verification condition is judged as YES, then newly-increased work order entrusted information cannot pass through system verification, thus the mutual work order stopped between user is entrusted, enable the handler of work order clearly described work order when circulating, avoid occurring continuously, mutually entrust the system caused to lose work order or system because of indefinite handler to report an error the situation of even collapsing.
Further, by utilizing server current time to replace with the custom system time, for the entry-into-force time information in baseline configuration work order entrusted information, can stopping because of the custom system time situation that can not perform in time that has error to cause entrusted information.By when start up system, executable effective work order entrusted information is the earliest put in buffer memory, the frequency of accessing database during trouble ticket dispatch can be reduced, and reduce the impact on trouble ticket dispatch, thus improve speed and the performance of system process.
The foregoing is only preferred embodiment of the present invention, be not intended to limit protection scope of the present invention.All any amendments done within the spirit and principles in the present invention, equivalent replacement, improvement etc., be all included in protection scope of the present invention.
Claims (10)
1. a work order principal method, is characterized in that, comprising:
Obtain the work order entrusted information that increases newly of user, described work order entrusted information comprises start time of entrusting and coming into force and end time, process name, clientage, procurator;
According to newly-increased work order entrusted information, obtain the effective work order entrusted information in the same process name same time period in database, wherein the same time period refer to the start time and end time of imitating with student on commission in newly-increased work order entrusted information during the time have the overlapping time period;
The clientage in newly-increased work order entrusted information is used to mate clientage's field in the described effective work order entrusted information of acquisition, judge other entrusted informations whether having same clientage in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification;
If same process name does not have other entrusted informations of same clientage in the same time period, procurator in the work order entrusted information that further use increases newly mates the procurator's field in the described effective work order entrusted information of acquisition, judge whether in the same process name same time period, have other people entrust same procuratorial entrusted information, if had, then described newly-increased work order entrusted information cannot pass through system verification;
If same process name does not have other people to entrust same procuratorial entrusted information in the same time period, procurator in the work order entrusted information that use is newly-increased further again mates the clientage's field in the described effective work order entrusted information of acquisition, judge whether have same procurator to entrust to other people entrusted information in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification, if no, then described newly-increased work order entrusted information passes through system verification.
2. method according to claim 1, is characterized in that, described method comprises further:
When newly-increased work order entrusted information cannot pass through system verification, point out checking unsanctioned reason to user; And/or,
When newly-increased work order entrusted information is by system verification, by described newly-increased work order entrusted information stored in database.
3. method according to claim 1, is characterized in that, before the work order entrusted information that acquisition user increases newly, described method also comprises:
When user opens the page of newly-increased work order entrusted information, obtain the current time of server and return to this page;
The current time that the minimum time attribute that can select is the described server returned is set in the selection of time frame that the described page dynamically provides.
4. the method according to any one of claim 1-3, is characterized in that, described method also comprises:
When start up system, from database, obtain the executable the earliest effective work order entrusted information of different flow process all clientages under one's name, and be saved in buffer memory according to the naming method that process name adds clientage;
When newly-increased work order entrusted information is by system verification, adds clientage according to the process name in described newly-increased work order entrusted information and read work order entrusted information in buffer memory;
If the start time that the start time that the trust in described newly-increased work order entrusted information comes into force comes into force early than the trust in the work order entrusted information read in the buffer, then delete the described work order entrusted information in buffer memory, and the naming method that described newly-increased work order entrusted information adds clientage according to process name is preserved in the buffer.
5. method according to claim 4, is characterized in that, described method comprises further:
When system distributes work order, add clientage according to the process name of distributed work order and read work order entrusted information in buffer memory;
Judge whether the described work order entrusted information read in the buffer comes into force or expired according to the current time of server;
If expired, then delete described work order entrusted information in the buffer, and in a database described work order entrusted information is designated expired; Add clientage according to the process name of distributed work order from database, obtain next effective executable work order entrusted information the earliest, and be saved in buffer memory according to the naming method that process name adds clientage, and continue to judge whether to come into force according to the current time of server or expired;
If come into force, then the handler of distributed work order is modified as the procurator in the described work order entrusted information in buffer memory, and distributed work order is marked as trust work order.
6. a work order entrusting system, is characterized in that, comprising:
Newly-increased entrust acquiring unit, for obtaining the work order entrusted information that user increases newly, described work order entrusted information comprises start time of entrusting and coming into force and end time, process name, clientage, procurator;
Effective trust acquiring unit, for obtaining according to newly-increased work order entrusted information, obtain the effective work order entrusted information in the same process name same time period in database, wherein the same time period refer to the start time and end time of imitating with student on commission in newly-increased work order entrusted information during the time have the overlapping time period;
First authentication unit, clientage's field in the described effective work order entrusted information of acquisition is mated for using the clientage in newly-increased work order entrusted information, judge other entrusted informations whether having same clientage in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification;
Second authentication unit, if judge for described first authentication unit other entrusted informations not having same clientage in the same process name same time period, procurator in the work order entrusted information that further use increases newly mates the procurator's field in the described effective work order entrusted information of acquisition, judge whether in the same process name same time period, have other people entrust same procuratorial entrusted information, if had, then described newly-increased work order entrusted information cannot pass through system verification;
3rd authentication unit, if judge do not have other people to entrust same procuratorial entrusted information in the same process name same time period for described second authentication unit, procurator in the work order entrusted information that use is newly-increased further again mates the clientage's field in the described effective work order entrusted information of acquisition, judge whether have same procurator to entrust to other people entrusted information in the same process name same time period, if had, then described newly-increased work order entrusted information cannot pass through system verification, if do not had, then described newly-increased work order entrusted information passes through system verification.
7. system according to claim 6, is characterized in that, described system comprises further:
Tip element, for when newly-increased work order entrusted information cannot pass through system verification, points out checking unsanctioned reason to user; And/or,
Warehouse-in unit, for when newly-increased work order entrusted information is by system verification, by described newly-increased work order entrusted information stored in database.
8. system according to claim 6, is characterized in that, described system also comprises:
Server time acquiring unit, for before obtaining the work order entrusted information that increases newly of user, when user opens the page of newly-increased work order entrusted information, obtains the current time of server and returns to this page;
Time setting unit, for setting the current time that the minimum time attribute that can select is the described server returned in the selection of time frame that dynamically provides at the described page.
9. the system according to any one of claim 6-8, is characterized in that, described system also comprises:
Buffer unit, for when start up system, obtains the executable the earliest effective work order entrusted information of different flow process all clientages under one's name from database, and is saved in buffer memory according to the naming method that process name adds clientage;
Buffer memory detecting unit, for when newly-increased work order entrusted information is by system verification, adds clientage according to the process name in described newly-increased work order entrusted information and reads work order entrusted information in buffer memory; If the start time that the start time that the trust in described newly-increased work order entrusted information comes into force comes into force early than the trust in the work order entrusted information read in the buffer, then delete the described work order entrusted information in buffer memory, and the naming method that described newly-increased work order entrusted information adds clientage according to process name is preserved in the buffer.
10. system according to claim 9, is characterized in that, described system comprises further:
Buffer memory reading unit, for when system distributes work order, adds clientage according to the process name of distributed work order and reads work order entrusted information in buffer memory;
Judging unit, for judging according to the current time of server whether the described work order entrusted information read in the buffer comes into force or expired;
Expired processing unit, if expired for described work order entrusted information, then deletes described work order entrusted information in the buffer, and is designated expired by described work order entrusted information in a database; Add clientage according to the process name of distributed work order from database, obtain next effective executable work order entrusted information the earliest, and be saved in buffer memory according to the naming method that process name adds clientage, and continue to judge whether to come into force according to the current time of server or expired;
Come into force processing unit, if come into force for described work order entrusted information, then and the procurator described in the handler of distributed work order being modified as in buffer memory the earliest in executable work order entrusted information, and distributed work order is marked as trust work order.
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| CN201410493665.0A CN105512778A (en) | 2014-09-24 | 2014-09-24 | Work order delegation method and system |
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| CN110555697A (en) * | 2018-06-04 | 2019-12-10 | 北京嘀嘀无限科技发展有限公司 | Fee payment management method, system, computer device and computer readable medium |
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