CN107464049A - A kind of task distribution method, device and terminal device - Google Patents
A kind of task distribution method, device and terminal device Download PDFInfo
- Publication number
- CN107464049A CN107464049A CN201710623016.1A CN201710623016A CN107464049A CN 107464049 A CN107464049 A CN 107464049A CN 201710623016 A CN201710623016 A CN 201710623016A CN 107464049 A CN107464049 A CN 107464049A
- Authority
- CN
- China
- Prior art keywords
- task
- user
- pending
- list
- business
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
Abstract
The application is applied to task allocation technique field, there is provided a kind of task distribution method, device and terminal device, including：The task granting request that user sends is received, judges whether the user has the right acquisition task according to task granting request；When the user has the right acquisition task, acquisition is pending to put task list；The laissez-faire business pending pending for putting predetermined number in task list is called, called laissez-faire business pending is sent and arrives the user.When user has the right acquisition task, the task of predetermined number is called to be issued to user from pending put in task list；The existing situation that task is directly given to user with the fixed method of salary distribution is avoided, improves the enthusiasm that user handles task.
Description
Technical field
The invention belongs to task allocation technique field, more particularly to a kind of task distribution method, device and terminal device.
Background technology
With the continuous development of computer technology, increasing enterprise starts to open up telemarketing department, telemarketing
Middle business personnel can realize recommendation, introduction and sale of product etc. etc. in the case where not meeting client.Due to phone pin
Business personnel does not have to be in the action in the form sold, therefore, it is not necessary to the pressure experienced when being negotiated face-to-face with client is born,
Transportation cost in sales process etc. can also be saved simultaneously, it is deep to be favored by enterprise.But in existing enterprise, telemarketing department leads to
It is often that sales goal is directly distributed to and is issued to each business personnel, the task method of salary distribution of this fixation is unfavorable for transferring industry
The enthusiasm of business personnel, influence the efficiency of enterprise phone sale.
The content of the invention
In view of this, the embodiment of the present application provides a kind of task distribution method, device and terminal device, existing to solve
The problem of method of salary distribution of telemarketing task is unfavorable for improving the enthusiasm of related service personnel in technology.
The first aspect of the embodiment of the present invention provides a kind of task distribution method, and the task distribution method includes：
The task granting request that user sends is received, judges whether the user has the right to obtain according to task granting request
Take task；
When the user has the right acquisition task, acquisition is pending to put task list；
The laissez-faire business pending pending for putting predetermined number in task list is called, called laissez-faire business pending is sent and arrives
The user.
The second aspect of the embodiment of the present invention provides a kind of task dispensing apparatus, and the task dispensing apparatus includes：
Request reception unit is provided, for receiving the task granting request of user's transmission, is asked according to the task granting
Judge whether the user has the right acquisition task；
Acquiring unit, for when the user has the right acquisition task, obtain and pending put task list；
Call unit, for calling the laissez-faire business pending pending for putting predetermined number in task list, send called
It is pending it is laissez-faire business arrive the user.
The third aspect of the embodiment of the present invention provides a kind of terminal device, including memory, processor and is stored in
In the memory and the computer program that can run on the processor, described in the computing device during computer program
Realize such as the step of any one of task distribution method methods described.
The fourth aspect of the embodiment of the present invention provides a kind of computer-readable recording medium, the computer-readable storage
Media storage has computer program, is realized when the computer program is executed by processor such as any one of described task distribution method
The step of methods described.
Task delivery system is first sentenced when receiving the task granting request of user's transmission in the embodiment that the application provides
Whether disconnected user has the right therefrom to obtain task, when user has handled task and the current task volume of holding is less than preset value
Judge that user has the right to continue acquisition task, when user has the right acquisition task, predetermined number is called in task list from pending put
Task be issued to user；Avoid in existing method for allocating tasks and task is directly given user's with the fixed method of salary distribution
Situation, improve the enthusiasm that user handles task.
Brief description of the drawings
Technical scheme in order to illustrate the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
In the required accompanying drawing used be briefly described, it should be apparent that, drawings in the following description be only the present invention some
Embodiment, for those of ordinary skill in the art, without having to pay creative labor, can also be according to these
Accompanying drawing obtains other accompanying drawings.
Fig. 1 is a kind of implementation process schematic diagram for task distribution method that the embodiment of the present invention one provides；
Fig. 2 is a kind of schematic diagram for task dispensing apparatus that the embodiment of the present invention two provides；
Fig. 3 is the schematic diagram for the terminal device that the embodiment of the present invention three provides.
Embodiment
In describing below, in order to illustrate rather than in order to limit, it is proposed that such as tool of particular system structure, technology etc
Body details, thoroughly to understand the embodiment of the present invention.However, it will be clear to one skilled in the art that there is no these specific
The present invention can also be realized in the other embodiments of details.In other situations, omit to well-known system, device, electricity
Road and the detailed description of method, in case unnecessary details hinders description of the invention.
In order to illustrate technical scheme described herein, illustrated below by specific embodiment.
Embodiment one：
Fig. 1 shows a kind of implementation process schematic diagram for task distribution method that the application provides, and details are as follows：
Step S11, receives the task granting request that user sends, and judges that the user is according to task granting request
No acquisition task of having the right；
Task delivery system is when receiving the task granting request of user's transmission in the embodiment that the application provides, first
Judge whether the user has the authority of acquisition task.Specifically, after task delivery system receives task granting request, adjust
Whether the id information of the user included in being asked with the task granting, then judge the user according to the id information
The task delivery system mandate is had been subjected to, judges that the user has the right if the user is through the task delivery system mandate
Acquisition task；Wherein, the id information, user is referred to send the id information that the task sends the intelligent terminal of request.
For example, in telemarketing department task delivery system receive business personnel transmission task granting request when,
Business personnel is sending intelligent terminal that the task granting is asked first according to the task provides acquisition request
Id information, the id information whether successful registration in the task delivery system of telemarketing department is then judged, if described
Id information successful registration, then illustrate that the task delivery system of telemarketing department has authorized business personnel to pass through the intelligent terminal
Obtain will to the information for the client that it is called, wherein, the information of the client includes the telephone number of client.
Alternatively, the task granting request sent in the reception user, according to judging task granting request
Whether user has the right before acquisition task, including：
The granting task of backflow is obtained, regard the task of granting and undressed task of the backflow as this cycle
Laissez-faire business pending store to pending and put task list.
Task delivery system prestores laissez-faire business pending in the embodiment that the application provides, described pending laissez-faire storing
During business, the granting task to be flowed back in the cycle in the past is counted, by having provided task and unprocessed mistake of the task of the backflow
The laissez-faire business pending formed in current period is stored jointly.Wherein, the task of granting of the backflow referred to through the previous cycle or preceding
Being handled again for task is needed after several period treatments；For example, to a kind of commodity of lead referral in telemarketing system
The Shi Huiliu task of granting can include：Needed through last time to the client occurred in result after customers dial phone, is dialed
Consider, ring unanswered, promise to go to handle, wouldn't need when need the client that is called again to it.It is different
Dial result, its next time backflow interval time could be arranged to different time.Task management column is set in storage, it is described
Task management column includes task data list, holds task list, to-be-processed task list, number of processes list；Wherein, institute
Show that the data stored in task data list include the information of client corresponding to each task；It is described hold in task list store
Each business personnel holds the quantity of task；Waiting task quantity and its related letter are stored with the to-be-processed task list
Cease, need the quantity of task and the quantity of undressed task handled again in waiting task after processing；The place
The information of the business personnel of number, the task per treatment that each task has been processed is stored with reason number list.It is optional
Ground, when being stored to the waiting task, preliminary classification screening can be carried out to it, such as will need what is handled again
Meet the task storage corresponding with the treatment people of its last time of preparatory condition in task, be issued to again together with facilitating
One treatment people.
For example, in the task delivery system of telemarketing department, counting in work at present day needs what is called to it
The information of new client and the information of client called again to it is needed, and using it all as treating work at present day group
Making a phone call for task.Each is waited that the information for calling middle client is stored in task data list, will be to be called
The information such as the total quantity of task are stored in to-be-processed task list, and business personnel is electric to customers dial on previous working day
After words, what it possessed be not stored in also to the quantity of the client of customers dial phone holds in task list, so as to follow-up basis
The task volume of holding of business personnel is sent to task, the number that will have been called to user in each task to be called
It is stored in number of processes list.
Preferably, it is described to judge whether the user has the right acquisition task according to task granting request, including：
Whether the user according to the task provides requests verification is authorized user；
When the user is authorized user, the task volume of holding of the user is verified；
When the task volume of holding of the user is less than preset value, judge that the user has the right acquisition task.
The application provide embodiment in judge user whether have the right acquisition task when, first according to task send request
User profile is obtained to judge whether it is the user that has authorized, if the user is the user authorized, judges the use
The task amount that family has currently been held, now, described in calling hold holding for the task of the user stored in task list
Quantity, judges whether the quantity for the task that the user has held is less than preset value, if being less than preset value, judges the user
Have the right acquisition task.Alternatively, the preset value can need be set according to user, such as telemarketing department in order to improve industry
The preset value can be arranged to 1 or 5 or other numerical value etc. by the work incentive of business personnel.
For example, when the preset value is arranged to 1 by telemarketing department, task delivery system is sent according to business personnel
Task granting request judges whether the business personnel has the right from task delivery system acquisition customer information with to customers dial
Phone, if the business personnel is authorized user, the business personnel recorded in task list is held described in acquisition and is worked as
Before the quantity of the client not called to it held, if the quantity of the information for the client that the business personnel holds is 0, i.e.,
Less than preset value 1, then judge that the business personnel can obtain task from task delivery system.
Step S12, when the user has the right acquisition task, acquisition is pending to put task list；
In the embodiment that the application provides when user has the right to obtain task from task transmission system, call described pending
Task list is put, the quantity of the waiting task wherein stored is obtained, if the quantity of the waiting task is more than preset task
Amount, then illustrate that task delivery system can continue to send task to user, wherein, the preset task amount can be 1, or
Other numerical value.
Alternatively, when the quantity of the waiting task is less than preset task amount, obtain processed in current period
And handling again for task is needed, it is stored in task delivery system as new waiting task.
Step S13, the laissez-faire business pending pending for putting predetermined number in task list is called, sent called pending
Let alone business and arrive the user.
If sufficient amount of waiting task is stored with task delivery system in the embodiment that the application provides, therefrom
The task of predetermined number is transferred, and the waiting task of calling is issued to the user.Wherein, the predetermined number can be
1.Alternatively, laissez-faire business pending can be called in the form of random call when calling the laissez-faire business pending of predetermined number,
The laissez-faire business pending can be called according to default calling rule；Wherein, the default rule include arrive first first it is regular,
Equilibrium collocation rule etc..
Wherein, using it is described arrive first first it is regular when, can preferentially call intractability system in the task of granting of backflow
The part of number low (success rate is high) and/or undressed task, preferentially it is issued to the user of first to file.In advance to returning
Stream the task of granting classified, such as, result is dialed according to last time, will dial result for client need consider,
Promise to go to the low task of the difficult degree coefficient of classification such as handle, will dial result for ring unanswered, the classification such as wouldn't need difficult
Spend the high task of coefficient.Meanwhile specific degree-of-difficulty factor value can be provided to each classification.
When arranging in pairs or groups regular using the equilibrium, statistical classification is carried out to the task of granting of backflow in advance, and to each point
Class provides a specific degree-of-difficulty factor value, and by undressed classification of task to the low task category of degree-of-difficulty factor.Will processing
The task of granting for having provided the high backflow of task, intractability coefficient of the low backflow of degree-of-difficulty factor and undressed task
It is combined, when calling waiting task to be issued to same user, obtains the processing for the waiting task that active user has received
Degree-of-difficulty factor average value, the waiting task of appropriate degree-of-difficulty factor is being called to be issued to the active user afterwards.Now, may be used also
To be counted to historical data, the average handling time and average success rate of the task of identical degree-of-difficulty factor value are obtained.Sending out
When letting alone business, the processing time and success rate that task has been completed in this cycle are counted, and it is peaceful with average handling time
Equal success rate is compared, and according to comparative result, the ratio of the task of different degree-of-difficulty factor values in the task of granting is adjusted, with reality
Row energization now is entered to the user for efficiently completing task.Put down when the processing time of user is higher than less than average handling time, success rate
During equal success rate, the ratio for having provided task and undressed task of the low backflow of degree-of-difficulty factor can be increased so that hair
The degree-of-difficulty factor average value of putting for task is less than the degree-of-difficulty factor average value that task has been completed in this cycle.Or according to history
Task processing data, the task difficulty coefficient value of a benchmark is set to user, when in a period of time, the processing time of user is low
When average handling time, success rate are higher than average success rate, there can be the preferential degree-of-difficulty factor value for sending and being less than the setting
Laissez-faire business pending, row energization is entered to the user for efficiently completing task to realize.
Preferably, it is described to call the laissez-faire business pending pending for putting predetermined number in task list, send called
The user is arrived in laissez-faire business pending, including：
Inquire about the task quantity pending put in task list；
It is pending described in random call to put predetermined number in task list when the task quantity is not less than preset task amount
Laissez-faire business pending, send called laissez-faire business pending and arrive the user；
Update the task quantity pending put in task list and the task volume of holding of the user.
Specifically, when providing task to user, the number pending for putting being recorded in task list for task is inquired about first
Amount, when the task quantity is not less than preset task amount, therefrom the waiting task of predetermined number is called to be issued to the use
Family, and update the task volume of holding of user.Wherein, the preset task amount is not less than the predetermined number.
Alternatively, hold after the waiting task called is issued into the user, described in renewal task list and
The storage information of the to-be-processed task list, described it will hold that the user stored in task list has held and untreated
The quantity of task increase the predetermined number, while increase data message corresponding to the waiting task of the predetermined number,
The quantity of the waiting task stored in the to-be-processed task list is reduced into the predetermined number, while deleted described default
Data message corresponding to the waiting task of quantity.Waiting task is reduced in to-be-processed task list in time after being issued to user
The quantity of waiting task and the related data information of waiting task, it can avoid identical waiting task being issued to multiple
User.
For example, in telemarketing department task delivery system set provided every time to each business personnel it is to be called
The quantity of customer information is 1, current pending put record in task list if inquiring and has 10 visitors for needing to call to it
Family information, then therefrom call one and be issued to the business personnel, the task of the business personnel is then held into quantity increase
1, the quantity pending for putting the customer information recorded in task list reduces 1.
Preferably, the laissez-faire business pending pending for putting predetermined number in task list is called described, sent called
It is pending it is laissez-faire business arrive the user after, including：
Result of the user to the laissez-faire business pending is received, updates the task volume of holding of the user.
Specifically, user handles the laissez-faire business pending after the laissez-faire business pending is received according to mission requirements, and
Result is sent to task delivery system, task delivery system is held in task list after receiving result by described
The task of user holds the quantity that quantity reduces processing completion task.Meanwhile task will be corresponded in the number of processes list
Number of processes increase by 1.The quantity for the waiting task held due to user, which is just possessed when being less than preset value from task, sends system
The right of waiting task is obtained again, and therefore, here after user has handled current task, the task quantity held subtracts
The quantity of few processing completion task, so that the user can obtain waiting task from task delivery system again.For warp
The task that last time need not reprocess after handling, then delete number related to the task in the task data list
According to.
For example, in the task delivery system of telemarketing department, business personnel is to after a certain customers dial phone, to task
Delivery system feedback dials result, and the client of record is dialed into number increase by 1,；If afterwards need not be again to the client
Call, then delete the relevant information of the client in task data list；The task of the business personnel is held into quantity to reduce
1。
Task delivery system is first sentenced when receiving the task granting request of user's transmission in the embodiment that the application provides
Whether disconnected user has the right therefrom to obtain task, when user has handled task and the current task volume of holding is less than preset value
Judge that user has the right to continue acquisition task, when user has the right acquisition task, predetermined number is called in task list from pending put
Task be issued to user；Avoid in existing method for allocating tasks and task is directly given user's with the fixed method of salary distribution
Situation, improve the enthusiasm that user handles task.
Embodiment two：
Corresponding to the task distribution method described in foregoing embodiments, Fig. 2 shows task hair provided in an embodiment of the present invention
The structured flowchart of device is put, for convenience of description, illustrate only the part related to the embodiment of the present invention.
Reference picture 2, the task dispensing apparatus include：Granting request reception unit 21, acquiring unit 22, call unit 23,
Wherein：
Request reception unit 21 is provided, please according to the task granting for receiving the task granting request of user's transmission
Ask and judge whether the user has the right acquisition task；
Task delivery system is when receiving the task granting request of user's transmission in the embodiment that the application provides, first
Judge whether the user has the authority of acquisition task.Specifically, after task delivery system receives task granting request, adjust
Whether the id information of the user included in being asked with the task granting, then judge the user according to the id information
The task delivery system mandate is had been subjected to, judges that the user has the right if the user is through the task delivery system mandate
Acquisition task；Wherein, the id information, user is referred to send the id information that the task sends the intelligent terminal of request.
For example, in telemarketing department task delivery system receive business personnel transmission task granting request when,
Business personnel is sending intelligent terminal that the task granting is asked first according to the task provides acquisition request
Id information, the id information whether successful registration in the task delivery system of telemarketing department is then judged, if described
Id information successful registration, then illustrate the task delivery system of telemarketing department, authorize business personnel to pass through the intelligence eventually
End obtain will to the information for the client that it is called, wherein, the information of the client includes the telephone number of client.
Alternatively, the task dispensing apparatus also includes：
Memory cell, for obtaining the granting task of backflow, by the task of granting of the backflow and undressed
Task stores to pending as the laissez-faire business pending in this cycle and puts task list.
Task delivery system prestores laissez-faire business pending in the embodiment that the application provides, described pending laissez-faire storing
During business, the granting task for needing to flow back in the cycle in the past is counted, task and unprocessed mistake have been provided into the backflow
Task stores the laissez-faire business pending formed in current period jointly.Wherein, the task of granting of the backflow referred to through the previous cycle
Or being handled again for task is needed after preceding several period treatments；For example, a kind of to lead referral in telemarketing system
The task of granting to be flowed back during commodity can include：Through last time to after customers dial phone, the visitor occurred in result is dialed
Family need consideration, ring unanswered, promise to go to handle, wouldn't need when need the client that is called again to it.
Different dials result, and the interval time of its backflow next time could be arranged to different time.In storage, task management column is set,
The task management column includes task data list, holds task list, to-be-processed task list, number of processes list；Its
In, the data stored in shown task data list include the information of client corresponding to each task；It is described to hold task list
The middle each business personnel of storage holds the quantity of task；Be stored with the to-be-processed task list waiting task quantity and its
Relevant information, the quantity of task and the quantity of undressed task handled again is needed in waiting task after processing；
The letter of the business personnel of number, the task per treatment that each task has been processed is stored with the number of processes list
Breath.Alternatively, when being stored to the waiting task, preliminary classification screening can be carried out to it, such as will need again
Meet the task storage corresponding with the treatment people of its last time of preparatory condition in the task of secondary processing, to facilitate it again
It is issued to same treatment people.
For example, in the task delivery system of telemarketing department, counting in work at present day needs what is called to it
The information of new client and the information of client called again to it is needed, and using it all as treating work at present day group
Making a phone call for task.Each is waited that the information for calling middle client is stored in task data list, will be to be called
The information such as the total quantity of task are stored in to-be-processed task list, and business personnel is electric to customers dial on previous working day
After words, what it possessed be not stored in also to the quantity of the client of customers dial phone holds in task list, so as to follow-up basis
The task volume of holding of business personnel is sent to task by time that will have been called to user in each task to be called
Number is stored in number of processes list.
Preferably, the granting request reception unit, including：
First authentication module, whether it is authorized user for the user according to task granting requests verification；
Second authentication module, for when the user is authorized user, verifying the task volume of holding of the user；
Determination module, for when the task volume of holding of the user is less than preset value, judging that the user has the right to obtain
Task.
The application provide embodiment in judge user whether have the right acquisition task when, first according to task send request
User profile is obtained to judge whether it is the user that has authorized, if the user is the user authorized, judges the use
The task amount that family has currently been held, now, described in calling hold holding for the task of the user stored in task list
Quantity, judges whether the quantity for the task that the user has held is less than preset value, if being less than preset value, judges the user
Have the right acquisition task.Alternatively, the preset value can need be set according to user, such as telemarketing department in order to improve industry
The preset value can be arranged to 1 or 5 or other numerical value etc. by the work incentive of business personnel.
For example, when the preset value is arranged to 1 by telemarketing department, task delivery system is sent according to business personnel
Task granting request judges whether the business personnel has the right from task delivery system acquisition customer information with to customers dial
Phone, if the business personnel is authorized user, the business personnel recorded in task list is held described in acquisition and is worked as
Before the quantity of the client not called to it held, if the quantity of the information for the client that the business personnel holds is 0, i.e.,
Less than preset value 1, then judge that the business personnel can obtain task from task delivery system.
Acquiring unit 22, for when the user has the right acquisition task, obtain and pending put task list；
In the embodiment that the application provides when user has the right to obtain task from task transmission system, call described pending
Task list is put, the quantity of the waiting task wherein stored is obtained, if the quantity of the waiting task is more than preset task
Amount, then illustrate that task delivery system can continue to send task to user, wherein, the preset task amount can be 1, or
Other numerical value.
Alternatively, when the quantity of the waiting task is less than preset task amount, obtain processed in current period
And handling again for task is needed, it is stored in task delivery system as new waiting task.
Call unit 23, for calling the laissez-faire business pending pending for putting predetermined number in task list, send and adjusted
The user is arrived in laissez-faire business pending.
If sufficient amount of waiting task is stored with task delivery system in the embodiment that the application provides, therefrom
The task of predetermined number is transferred, and the waiting task of calling is issued to the user.Wherein, the predetermined number can be
1。
Alternatively, pending let alone can be called in the form of random call when calling the laissez-faire business pending of predetermined number
Business, the laissez-faire business pending can also be called according to default calling rule；Wherein, the default rule includes arriving first and first obtained
Rule, equilibrium collocation rule etc..
Wherein, using it is described arrive first first it is regular when, can preferentially call intractability system in the task of granting of backflow
The part of number low (success rate is high) and/or undressed task, preferentially it is issued to the user of first to file.In advance to returning
Stream the task of granting classified, such as, result is dialed according to last time, will dial result for client need consider,
Promise to go to the low task of the difficult degree coefficient of classification such as handle, will dial result for ring unanswered, the classification such as wouldn't need difficult
Spend the high task of coefficient.Meanwhile specific degree-of-difficulty factor value can be provided to each classification.
When arranging in pairs or groups regular using the equilibrium, statistical classification is carried out to the task of granting of backflow in advance, and to each point
Class provides a specific degree-of-difficulty factor value, and by undressed classification of task to the low task category of degree-of-difficulty factor.Will processing
The task of granting for having provided the high backflow of task, intractability coefficient of the low backflow of degree-of-difficulty factor and undressed task
It is combined, when calling waiting task to be issued to same user, obtains the processing for the waiting task that active user has received
Degree-of-difficulty factor average value, the waiting task of appropriate degree-of-difficulty factor is being called to be issued to the active user afterwards.Now, may be used also
To be counted to historical data, the average handling time and average success rate of the task of identical degree-of-difficulty factor value are obtained.Sending out
When letting alone business, the processing time and success rate that task has been completed in this cycle are counted, and it is peaceful with average handling time
Equal success rate is compared, and according to comparative result, the ratio of the task of different degree-of-difficulty factor values in the task of granting is adjusted, with reality
Row energization now is entered to the user for efficiently completing task.Put down when the processing time of user is higher than less than average handling time, success rate
During equal success rate, the ratio for having provided task and undressed task of the low backflow of degree-of-difficulty factor can be increased so that hair
The degree-of-difficulty factor average value of putting for task is less than the degree-of-difficulty factor average value that task has been completed in this cycle.Or according to history
Task processing data, the task difficulty coefficient value of a benchmark is set to user, when in a period of time, the processing time of user is low
When average handling time, success rate are higher than average success rate, there can be the preferential degree-of-difficulty factor value for sending and being less than the setting
Laissez-faire business pending, row energization is entered to the user for efficiently completing task to realize.
Preferably, the call unit, including：
Quantity enquiry module, for inquiring about the task quantity pending put in task list；
Provide module, for when the task quantity is not less than preset task amount, laissez-faire business pending described in random call
The laissez-faire business pending of predetermined number in list, provide called laissez-faire business pending and arrive the user；
Update module, the task for updating the task quantity pending put in task list and the user are held
Amount.
Specifically, when providing task to user, the number pending for putting being recorded in task list for task is inquired about first
Amount, when the task quantity is not less than preset task amount, therefrom the waiting task of predetermined number is called to be issued to the use
Family, and update the task volume of holding of user.Wherein, the preset task amount is not less than the predetermined number.
Alternatively, hold after the waiting task called is issued into the user, described in renewal task list and
The storage information of the to-be-processed task list, described it will hold that the user stored in task list has held and untreated
The quantity of task increase the predetermined number, while increase data message corresponding to the waiting task of the predetermined number,
The quantity of the waiting task stored in the to-be-processed task list is reduced into the predetermined number, while deleted described default
Data message corresponding to the waiting task of quantity.Waiting task is reduced in to-be-processed task list in time after being issued to user
The quantity of waiting task and the related data information of waiting task, it can avoid identical waiting task being issued to multiple
User.
For example, in telemarketing department task delivery system set provided every time to each business personnel it is to be called
The quantity of customer information is 1, current pending put record in task list if inquiring and has 10 visitors for needing to call to it
Family information, then therefrom call one and be issued to the business personnel, the task of the business personnel is then held into quantity increase
1, the quantity pending for putting the customer information recorded in task list reduces 1.
Alternatively, the task dispensing apparatus also includes：
Result receiving unit, for receiving result of the user to the laissez-faire business pending, described in renewal
The task volume of holding of user.
It should be understood that the size of the sequence number of each step is not meant to the priority of execution sequence, each process in above-described embodiment
Execution sequence should determine that the implementation process without tackling the embodiment of the present invention forms any limit with its function and internal logic
It is fixed.
Specifically, user handles the laissez-faire business pending after the laissez-faire business pending is received according to mission requirements, and
Result is sent to task delivery system, task delivery system is held in task list after receiving result by described
The task of user holds the quantity that quantity reduces processing completion task.Meanwhile task will be corresponded in the number of processes list
Number of processes increase by 1.The quantity for the waiting task held due to user, which is just possessed when being less than preset value from task, sends system
The right of waiting task is obtained again, and therefore, here after user has handled current task, the task quantity held subtracts
The quantity of few processing completion task, so that the user can obtain waiting task from task delivery system again.For warp
The task that last time need not reprocess after handling, then delete number related to the task in the task data list
According to.
For example, in the task delivery system of telemarketing department, business personnel is to after a certain customers dial phone, to task
Delivery system feedback dials result, and the client of record is dialed into number increase by 1,；If afterwards need not be again to the client
Call, then delete the relevant information of the client in task data list；The task of the business personnel is held into quantity to reduce
1。
Task delivery system is first sentenced when receiving the task granting request of user's transmission in the embodiment that the application provides
Whether disconnected user has the right therefrom to obtain task, when user has handled task and the current task volume of holding is less than preset value
Judge that user has the right to continue acquisition task, when user has the right acquisition task, predetermined number is called in task list from pending put
Task be issued to user；Avoid in existing method for allocating tasks and task is directly given user's with the fixed method of salary distribution
Situation, improve the enthusiasm that user handles task.
Embodiment three：
Fig. 3 is a kind of schematic diagram for terminal device that one embodiment of the invention provides.As shown in figure 3, the end of the embodiment
End equipment 3 includes：Processor 30, memory 31 and it is stored in the memory 31 and can be run on the processor 30
Computer program 32.The processor 30 realizes that above-mentioned each task distribution method is implemented when performing the computer program 32
Step in example, such as the step S11 to S13 shown in Fig. 1.Or the processor 30 is when performing the computer program 32
Realize the function of each module/unit in above-mentioned each device embodiment, such as the function of unit 21 to 23 shown in Fig. 2.
Exemplary, the computer program 32 can be divided into one or more module/units, it is one or
Multiple module/units are stored in the memory 31, and are performed by the processor 30, to complete the present invention.Described one
Individual or multiple module/units can be the series of computation machine programmed instruction section that can complete specific function, and the instruction segment is used for
Implementation procedure of the computer program 32 in the terminal device 3 is described.For example, the computer program 32 can be divided
It is cut into and provides request reception unit, acquiring unit, call unit, each unit concrete function is as follows：
Request reception unit is provided, for receiving the task granting request of user's transmission, is asked according to the task granting
Judge whether the user has the right acquisition task；
Further, the granting request reception unit, including：
First authentication module, whether it is authorized user for the user according to task granting requests verification；
Second authentication module, for when the user is authorized user, verifying the task volume of holding of the user；
Determination module, for when the task volume of holding of the user is less than preset value, judging that the user has the right to obtain
Task.
Acquiring unit, for when the user has the right acquisition task, obtain and pending put task list；
Call unit, for calling the laissez-faire business pending pending for putting predetermined number in task list, send called
It is pending it is laissez-faire business arrive the user.
Further, the call unit, including：
Quantity enquiry module, for inquiring about the task quantity pending put in task list；
Provide module, for when the task quantity is not less than preset task amount, laissez-faire business pending described in random call
The laissez-faire business pending of predetermined number in list, provide called laissez-faire business pending and arrive the user；
Update module, the task for updating the task quantity pending put in task list and the user are held
Amount.
Further, the task dispensing apparatus also includes：
Memory cell, for obtaining the granting task of backflow, by the task of granting of the backflow and undressed
Task stores to pending as the laissez-faire business pending in this cycle and puts task list.
Further, the task dispensing apparatus also includes：
Result receiving unit, for receiving result of the user to the laissez-faire business pending, described in renewal
The task volume of holding of user.
The terminal device 3 can be that the calculating such as desktop PC, notebook, palm PC and cloud server are set
It is standby.The terminal device may include, but be not limited only to, processor 30, memory 31.It will be understood by those skilled in the art that Fig. 3
The only example of terminal device 3, the restriction to terminal device 3 is not formed, can included than illustrating more or less portions
Part, some parts or different parts are either combined, such as the terminal device can also include input-output equipment, net
Network access device, bus etc..
Alleged processor 30 can be CPU (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), application specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other PLDs, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor
Deng.
The memory 31 can be the internal storage unit of the terminal device 3, such as the hard disk of terminal device 3 or interior
Deposit.The memory 31 can also be the External memory equipment of the terminal device 3, such as be equipped with the terminal device 3
Plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, dodge
Deposit card (Flash Card) etc..Further, the memory 31 can also both include the storage inside list of the terminal device 3
Member also includes External memory equipment.The memory 31 is used to store needed for the computer program and the terminal device
Other programs and data.The memory 31 can be also used for temporarily storing the data that has exported or will export.Institute
The technical staff in category field can be understood that, for convenience of description and succinctly, only with above-mentioned each functional unit, module
Division progress for example, in practical application, can be as needed and by above-mentioned function distribution by different functional units, mould
Block is completed, i.e., the internal structure of described device is divided into different functional units or module, to complete whole described above
Or partial function.Each functional unit, module in embodiment can be integrated in a processing unit or each list
Member is individually physically present, can also two or more units integrate in a unit, above-mentioned integrated unit both can be with
Realized, can also be realized in the form of SFU software functional unit in the form of hardware.In addition, the tool of each functional unit, module
Body title is not limited to the protection domain of the application also only to facilitate mutually distinguish.Unit, module in said system
Specific work process, may be referred to the corresponding process in preceding method embodiment, will not be repeated here.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and is not described in detail or remembers in some embodiment
The part of load, it may refer to the associated description of other embodiments.
Those of ordinary skill in the art are it is to be appreciated that the list of each example described with reference to the embodiments described herein
Member and algorithm steps, it can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually
Performed with hardware or software mode, application-specific and design constraint depending on technical scheme.Professional and technical personnel
Described function can be realized using distinct methods to each specific application, but this realization is it is not considered that exceed
The scope of the present invention.
In embodiment provided by the present invention, it should be understood that disclosed device/terminal device and method, can be with
Realize by another way.For example, device described above/terminal device embodiment is only schematical, for example, institute
The division of module or unit is stated, only a kind of division of logic function, there can be other dividing mode when actually realizing, such as
Multiple units or component can combine or be desirably integrated into another system, or some features can be ignored, or not perform.Separately
A bit, shown or discussed mutual coupling or direct-coupling or communication connection can be by some interfaces, device
Or INDIRECT COUPLING or the communication connection of unit, can be electrical, mechanical or other forms.
The unit illustrated as separating component can be or may not be physically separate, show as unit
The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can also
That unit is individually physically present, can also two or more units it is integrated in a unit.Above-mentioned integrated list
Member can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.
If the integrated module/unit realized in the form of SFU software functional unit and as independent production marketing or
In use, it can be stored in a computer read/write memory medium.Based on such understanding, the present invention realizes above-mentioned implementation
All or part of flow in example method, by computer program the hardware of correlation can also be instructed to complete, described meter
Calculation machine program can be stored in a computer-readable recording medium, and the computer program can be achieved when being executed by processor
The step of stating each embodiment of the method..Wherein, the computer program includes computer program code, the computer program
Code can be source code form, object identification code form, executable file or some intermediate forms etc..Computer-readable Jie
Matter can include：Can carry any entity or device of the computer program code, recording medium, USB flash disk, mobile hard disk,
Magnetic disc, CD, computer storage, read-only storage (ROM, Read-Only Memory), random access memory (RAM,
Random Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It is it should be noted that described
The content that computer-readable medium includes can carry out appropriate increasing according to legislation in jurisdiction and the requirement of patent practice
Subtract, such as in some jurisdictions, according to legislation and patent practice, computer-readable medium do not include be electric carrier signal and
Telecommunication signal.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although with reference to foregoing reality
Example is applied the present invention is described in detail, it will be understood by those within the art that：It still can be to foregoing each
Technical scheme described in embodiment is modified, or carries out equivalent substitution to which part technical characteristic；And these are changed
Or replace, the essence of appropriate technical solution is departed from the spirit and scope of various embodiments of the present invention technical scheme, all should
Within protection scope of the present invention.
Claims (10)
1. a kind of task distribution method, it is characterised in that the task distribution method includes：
The task granting request that user sends is received, judging whether the user has the right to obtain according to task granting request appoints
Business；
When the user has the right acquisition task, acquisition is pending to put task list；
The laissez-faire business pending pending for putting predetermined number in task list is called, sends called laissez-faire business pending described in
User.
2. task distribution method as claimed in claim 1, it is characterised in that please in the task granting that the reception user sends
Ask, judge whether the user has the right before acquisition task according to task granting request, including：
Obtain backflow granting task, using the backflow provided task and undressed task is treated as this cycle
Granting task stores to pending and puts task list.
3. task distribution method as claimed in claim 1, it is characterised in that described that institute is judged according to task granting request
User is stated whether to have the right acquisition task, including：
Whether the user according to the task provides requests verification is authorized user；
When the user is authorized user, the task volume of holding of the user is verified；
When the task volume of holding of the user is less than preset value, judge that the user has the right acquisition task.
4. task distribution method as claimed in claim 1, it is characterised in that it is described call it is described it is pending put in task list it is pre-
If the laissez-faire business pending of quantity, send called laissez-faire business pending and arrive the user, including：
Inquire about the task quantity pending put in task list；
It is pending described in random call to put treating for predetermined number in task list when the task quantity is not less than preset task amount
Granting task, provide called laissez-faire business pending and arrive the user；
Update the task quantity pending put in task list and the task volume of holding of the user.
5. task distribution method as claimed in claim 1, it is characterised in that described pending put task list in described call
The laissez-faire business pending of predetermined number, send called laissez-faire business pending and arrive after the user, including：
Result of the user to the laissez-faire business pending is received, updates the task volume of holding of the user.
6. a kind of task dispensing apparatus, it is characterised in that the task dispensing apparatus includes：
Request reception unit is provided, for receiving the task granting request of user's transmission, asks to judge according to the task granting
Whether the user has the right acquisition task；
Acquiring unit, for when the user has the right acquisition task, obtain and pending put task list；
Call unit, for calling the laissez-faire business pending pending for putting predetermined number in task list, send called treat
Granting task is to the user.
7. task dispensing apparatus as claimed in claim 6, it is characterised in that the granting request reception unit, including：
First authentication module, whether it is authorized user for the user according to task granting requests verification；
Second authentication module, for when the user is authorized user, verifying the task volume of holding of the user；
Determination module, for when the task volume of holding of the user is less than preset value, judging that the user has the right acquisition task.
8. task dispensing apparatus as claimed in claim 6, it is characterised in that the call unit, including：
Quantity enquiry module, for inquiring about the task quantity pending put in task list；
Module is provided, it is pending described in random call to put task list for when the task quantity is not less than preset task amount
The laissez-faire business pending of middle predetermined number, provide called laissez-faire business pending and arrive the user；
Update module, for updating the task volume of holding of the task quantity pending put in task list and the user.
9. a kind of terminal device, including memory, processor and it is stored in the memory and can be on the processor
The computer program of operation, it is characterised in that realize such as claim 1 to 5 described in the computing device during computer program
The step of any one methods described.
10. a kind of computer-readable recording medium, the computer-readable recording medium storage has computer program, and its feature exists
In when the computer program is executed by processor the step of realization such as any one of claim 1 to 5 methods described.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710623016.1A CN107464049A (en) | 2017-07-27 | 2017-07-27 | A kind of task distribution method, device and terminal device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710623016.1A CN107464049A (en) | 2017-07-27 | 2017-07-27 | A kind of task distribution method, device and terminal device |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107464049A true CN107464049A (en) | 2017-12-12 |
Family
ID=60547494
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710623016.1A Pending CN107464049A (en) | 2017-07-27 | 2017-07-27 | A kind of task distribution method, device and terminal device |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN107464049A (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108494978A (en) * | 2018-03-13 | 2018-09-04 | 平安科技（深圳）有限公司 | It attends a banquet task management method, device, computer equipment and storage medium |
| CN109242428A (en) * | 2018-08-31 | 2019-01-18 | 邹平县供电公司 | A kind of business prompting system and method based on intelligent mobile terminal |
| CN109754189A (en) * | 2019-01-07 | 2019-05-14 | 金邦达有限公司 | A kind of distribution method of fabrication task, a kind of acquisition methods, computer installation and the computer readable storage medium of fabrication task |
| CN113114307A (en) * | 2021-03-30 | 2021-07-13 | 联想(北京)有限公司 | Information processing method, electronic equipment and storage medium |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20140257878A1 (en) * | 2013-03-05 | 2014-09-11 | International Business Machines Corporation | Routing preferred traffic within a reservation system |
| CN105933372A (en) * | 2016-01-13 | 2016-09-07 | 平安科技（深圳）有限公司 | Task distribution execution method, server and terminal |
| CN106203639A (en) * | 2016-06-30 | 2016-12-07 | 乐视控股（北京）有限公司 | The distribution method of business operation and device |
-
2017
- 2017-07-27 CN CN201710623016.1A patent/CN107464049A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20140257878A1 (en) * | 2013-03-05 | 2014-09-11 | International Business Machines Corporation | Routing preferred traffic within a reservation system |
| CN105933372A (en) * | 2016-01-13 | 2016-09-07 | 平安科技（深圳）有限公司 | Task distribution execution method, server and terminal |
| CN106203639A (en) * | 2016-06-30 | 2016-12-07 | 乐视控股（北京）有限公司 | The distribution method of business operation and device |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108494978A (en) * | 2018-03-13 | 2018-09-04 | 平安科技（深圳）有限公司 | It attends a banquet task management method, device, computer equipment and storage medium |
| CN108494978B (en) * | 2018-03-13 | 2020-03-31 | 平安科技（深圳）有限公司 | Agent task management method and device, computer equipment and storage medium |
| CN109242428A (en) * | 2018-08-31 | 2019-01-18 | 邹平县供电公司 | A kind of business prompting system and method based on intelligent mobile terminal |
| CN109754189A (en) * | 2019-01-07 | 2019-05-14 | 金邦达有限公司 | A kind of distribution method of fabrication task, a kind of acquisition methods, computer installation and the computer readable storage medium of fabrication task |
| CN113114307A (en) * | 2021-03-30 | 2021-07-13 | 联想(北京)有限公司 | Information processing method, electronic equipment and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN107464049A (en) | A kind of task distribution method, device and terminal device | |
| CN107832901A (en) | Method for allocating tasks, device, terminal device and storage medium | |
| CN107590588A (en) | Method for allocating tasks, device and computer-readable recording medium | |
| CN107845012A (en) | Order processing method and apparatus | |
| CN106485336A (en) | A kind of online order application method and system | |
| CN107516158A (en) | A kind of method for allocating tasks, device and terminal device | |
| CN108183933A (en) | Information push method, apparatus and system, electronic equipment and computer storage media | |
| CN108256721A (en) | A kind of method for scheduling task, terminal device and medium | |
| CN108764633A (en) | A kind of method for allocating tasks, system and terminal device | |
| CN107741882A (en) | The method and device and electronic equipment of distribution task | |
| CN107680239A (en) | Transaction row number method, apparatus, system and electronic equipment | |
| CN110069353A (en) | Business asynchronous processing method and device | |
| CN108269030A (en) | A kind of task processing method and server | |
| CN109636304B (en) | Business system publishing method and device, storage medium and electronic device | |
| CN107369055A (en) | The picking distribution method and device of order messages | |
| CN109377633A (en) | A kind of queue number generation method and terminal device | |
| CN107993016A (en) | Take control management method and terminal device | |
| CN109359799B (en) | Policy maintenance bill processing method and device, computer equipment and storage medium | |
| CN108268995B (en) | Policy issue piece processing method and device, computer equipment and readable storage medium | |
| CN107888784A (en) | A kind of method and server of dynamically distributes number | |
| CN108038126A (en) | Method, apparatus, terminal device and storage medium derived from a kind of data | |
| CN112862389A (en) | Order splitting method and device, electronic equipment and storage medium | |
| CN112070330A (en) | Warehouse-out method and device | |
| CN110109959A (en) | Data processing method, device, server and storage medium | |
| CN110399409A (en) | Transaction method for monitoring abnormality and device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20171212 |