CN110753158B - Intelligent call recording method and device - Google Patents

Intelligent call recording method and device Download PDF

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Publication number
CN110753158B
CN110753158B CN201910967625.8A CN201910967625A CN110753158B CN 110753158 B CN110753158 B CN 110753158B CN 201910967625 A CN201910967625 A CN 201910967625A CN 110753158 B CN110753158 B CN 110753158B
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contact
user
weight
information
contacts
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CN110753158A (en
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王飞
袁文辉
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Shanghai Sailian Information Technology Co ltd
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Shanghai Sailian Information Technology Co ltd
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Priority to CN202011218315.5A priority patent/CN112399011B/en
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00—Network arrangements, protocols or services for addressing or naming
    • H04L61/45—Network directories; Name-to-address mapping
    • H04L61/4547—Network directories; Name-to-address mapping for personal communications, i.e. using a personal identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00—Network arrangements, protocols or services for addressing or naming
    • H04L61/45—Network directories; Name-to-address mapping
    • H04L61/4557—Directories for hybrid networks, e.g. including telephone numbers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00—Network arrangements, protocols or services for addressing or naming
    • H04L61/45—Network directories; Name-to-address mapping
    • H04L61/4594—Address books, i.e. directories containing contact information about correspondents
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
    • H04M1/2746—Sorting, e.g. according to history or frequency of use
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2250/00—Details of telephonic subscriber devices
    • H04M2250/60—Details of telephonic subscriber devices logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs

Abstract

The embodiment of the invention provides an intelligent call recording method and device. The intelligent call recording method comprises the following steps: collecting the related information of the contact in the mobile communication terminal of the user; assigning communication weights to the plurality of attributes of the collected communication information; distributing contact person weight to various attributes of the contact person information; ranking each contact based on the communication weight and the contact weight; and displaying the sorted contacts and the contact information to the user. Through the characteristics of weight distribution and contact person recommendation in the call record, the method of the invention reduces a large amount of time wasted by searching for the contact person before the user calls the contact person, obviously reduces the manual operation of the user, brings better experience for the user, and improves the usability of the intelligent call record by combining various contact ways.

Description

Intelligent call recording method and device
Technical Field
The invention relates to the technical field of electronic communication and recorded information display, in particular to an intelligent call recording method and device.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
In daily life, people often need to communicate through mobile communication terminals (such as mobile phones, tablets, conference terminals and the like). If a user wants to call a certain contact, the conventional method searches the address list or the recent call record of the contact stored by the user for the contact who wants to call, and then calls the contact. The user at least has the following technical problems in finding a certain contact by using the traditional method:
because the call records are sorted according to the sequence of the call time and the screen of the mobile communication terminal is small, a user needs to search for a specific contact in the address list and the call records when calling a certain contact, the user needs to search for the specific contact in a large number of records, or the user directly searches for the contact in a direct searching mode, and the processing efficiency is very low. The contacts that the user may call cannot be recommended at the top of the record due to the nature of the call record itself.
In addition, if a specific contact is found in the call record and a call is made to the specific contact, the contact mode is only the corresponding number stored in the address book, and the call cannot be switched to other third-party software (such as WeChat and QQ) through the address book or the call record.
The prior art has inventions for solving similar technical problems, for example, recommending common contacts for a user by using the latest call time and call frequency between the user and the contacts. However, the recommendation method has a certain problem, the information of the collected user and the contact person is not comprehensive, and if the user performs a new project or makes a meeting appointment, the client of the new project or the predetermined participant does not contact recently, and the conventional method for recommending the frequently used contact person does not have the effect of accurate recommendation, and the user needs to search the information of the required contact person through the conventional method and initiate a call.
Disclosure of Invention
The prior art does not provide an intelligent call contact recommending method, so that a user can conveniently and quickly find a contact person needing to be called and carry out calling operation.
Therefore, in the prior art, the method for recommending the contact to consider the relevant information of the contact is not comprehensive enough and the contact way of the contact is only one, which is very inconvenient and humanized.
Therefore, an improved intelligent call recording method and apparatus are needed, which are more convenient and more applicable for the user to call the contact.
In this context, embodiments of the present invention are intended to provide an intelligent call recording method and apparatus.
In a first aspect of embodiments of the present invention, a call recording method is provided, including:
collecting the related information of the contact in the mobile communication terminal of the user;
assigning communication weights to the plurality of attributes of the collected communication information;
distributing contact person weight to various attributes of the contact person information;
ranking each contact in a call record based on the communication weight and the contact weight;
and displaying the contact persons and the contact ways in the sorted call records to the user.
In one embodiment of the invention, the communication information comprises: the last contact time, the number of contacts in the last period of time, the length of the contact time, the time the user called, and/or the location where the user called.
In another embodiment of the present invention, the contact information includes: relationship information between contacts and users collected from a schedule, organizational structure of the enterprise in which they are located, business processes, and/or third party software.
In yet another embodiment of the invention, the communication weights and the assignment of the contact weights may be adaptively adjusted according to the user's subsequent call behavior.
In yet another embodiment of the present invention, the step of ranking each contact based on the communication weight and the contact weight is:
summing the communication weight of a certain contact with the contact weight to form an overall weight; and
and reordering the contacts according to the overall weight.
In another embodiment of the present invention, the sorted contacts and the contact information are displayed to the user, wherein the contact information includes: the number corresponding to the contact person and a plurality of account numbers corresponding to the third-party software of the contact person;
the contact information displayed to the user at least comprises one contact information.
In still another embodiment of the present invention, the method further comprises the following steps:
and acquiring the current location and/or current time of the user, and adjusting the weight of the communication information of each contact in real time based on the location and/or current time and the historical user calling time and/or user calling location in the contact communication information.
In yet another embodiment of the present invention, the step of assigning the contact weight to the plurality of attributes of the contact information further comprises the steps of:
and according to the distance attribute of the relationship between the user and the organization structure of the enterprise in which the contact is positioned, the weight is distributed to the contact of the user.
In still another embodiment of the present invention, the method further comprises the following steps:
combining the contact information of the user mobile terminal with the contact information of the third-party software and recording the source of the contact information;
displaying the identifier of the third-party software of the contact source beside the contact item corresponding to the call record;
clicking the identification of the third-party software beside the contact item jumps to a contact calling window corresponding to the third-party software.
In a second aspect of embodiments of the present invention, there is provided an apparatus comprising:
the collection module is used for collecting the relevant information of the contact in the mobile communication terminal of the user;
the distribution module is used for distributing contact person weight to various attributes of the collected communication information and various attributes of the contact person information;
a ranking module for ranking each contact in a call record based on the communication weight and the contact weight;
and the display module is used for displaying the contact persons and the contact ways in the sequenced call records to the user.
In one embodiment of the invention, the communication information comprises: the last contact time, the number of contacts in the last period of time, the length of the contact time, the time the user called, and/or the location where the user called.
In another embodiment of the present invention, the contact information includes: relationship information between contacts and users collected from a schedule, organizational structure of the enterprise in which they are located, business processes, and/or third party software.
In yet another embodiment of the invention, the communication weights and the assignment of the contact weights may be adaptively adjusted according to the user's subsequent call behavior.
In yet another embodiment of the present invention, the sorting module is further configured to:
summing the communication weight of a certain contact with the contact weight to form an overall weight; and
and reordering the contacts according to the overall weight.
In yet another embodiment of the present invention, the number corresponding to the contact and a plurality of accounts corresponding to the third-party software of the contact are provided;
the contact information displayed to the user at least comprises one contact information.
In still another embodiment of the present invention, the method further comprises:
and the adjusting module is used for acquiring the current location and/or current time of the user and adjusting the weight of the communication information of each contact in real time based on the location and/or current time and the historical user calling time and/or user calling location in the contact communication information.
In yet another embodiment of the present invention, the step of assigning the contact weight to the plurality of attributes of the contact information is further configured to:
and according to the distance attribute of the relationship between the user and the organization structure of the enterprise in which the contact is positioned, the weight is distributed to the contact of the user.
In yet another embodiment of the present invention, the method is further configured to:
combining the contact information of the user mobile terminal with the contact information of the third-party software and recording the source of the contact information;
displaying the identifier of the third-party software of the contact source beside the contact item corresponding to the call record;
clicking the identification of the third-party software beside the contact item jumps to a contact calling window corresponding to the third-party software.
According to the characteristics of the weight distribution and the contact person recommendation in the call record, the contact person which the user may call can be recommended to the first page of the call record in real time, and the user does not need to manually slide a screen to find the contact person, so that the call efficiency is remarkably improved, the time for the user to find the contact person is shortened, and better experience is brought to the user.
Drawings
The above and other objects, features and advantages of exemplary embodiments of the present invention will become readily apparent from the following detailed description read in conjunction with the accompanying drawings. Several embodiments of the invention are illustrated by way of example, and not by way of limitation, in the figures of the accompanying drawings and in which:
fig. 1 schematically shows a flow chart of an intelligent call recording method according to an embodiment of the present invention;
FIG. 2 schematically illustrates a tree diagram of an enterprise organizational architecture according to an embodiment of the invention;
FIG. 3 schematically illustrates a call record interface diagram according to an embodiment of the present invention;
FIG. 4 schematically illustrates an intelligent call recording device according to an embodiment of the present invention;
in the drawings, the same or corresponding reference numerals indicate the same or corresponding parts.
Detailed Description
The principles and spirit of the present invention will be described with reference to a number of exemplary embodiments. It is understood that these embodiments are given solely for the purpose of enabling those skilled in the art to better understand and to practice the invention, and are not intended to limit the scope of the invention in any way. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
As will be appreciated by one skilled in the art, embodiments of the present invention may be embodied as a system, apparatus, device, method, or computer program product. Accordingly, the present disclosure may be embodied in the form of: entirely hardware, entirely software (including firmware, resident software, micro-code, etc.), or a combination of hardware and software.
According to the embodiment of the invention, an intelligent call recording method and device are provided.
It is to be understood that the call and contact according to the present invention is at least one of an active call, a passive call, a message, a voice call, a video call, etc., and further collects historical related information of the user's mobile communication terminal contact within a period of time, which may be a month, a week, three days, a day, etc., and the period of time is set by human, and the number of any elements in the drawings is for illustration and not limitation, and any naming is for distinction and not for limitation.
The principles and spirit of the present invention are explained in detail below with reference to several representative embodiments of the invention.
Summary of The Invention
The inventor finds that the existing call records can not dynamically recommend the contact persons to be called by the user to the user according to the call requirements of the user. The invention changes the existing call record into the intelligent recommended call record or establishes a new intelligent recommended call record. According to the method, firstly, the relevant information of all contact persons is collected in a mobile communication terminal of a user, and the relevant information comprises communication information and contact person information; distributing weights according to attributes of different information; counting the overall weight of each contact; and sorting the contacts according to the overall weight, wherein the contact with the larger overall weight indicates that the user can call the contact with the larger overall weight, so that the contact with the larger overall weight is arranged at the front end of the call record. The communication weight and the contact weight can be distributed in a self-adaptive mode according to the subsequent calling behavior of the user. The contact way corresponding to the name of the recommended calling contact in the finally formed call record at least comprises one contact way, which can be a corresponding number of the contact, or a mailbox or WeChat related to the contact.
Recommending the user to call the contact next time and the way to call the contact avoid the traditional process of searching for the contact and turning over a large number of records in different software. The method and the system are convenient for searching the contact before the user calls, reduce a large amount of reading recording time and improve the calling efficiency. Frequent contact information between the user and the contact persons is recommended, and one contact information can be accurately selected from a plurality of contact information of the user for contact, so that the situation that the conversation content is incomplete or other contact information of the contact persons does not exist when the same contact person is contacted by different contact information is avoided, and the usability of the call record is improved.
Having described the general principles of the invention, various non-limiting embodiments of the invention are described in detail below.
Exemplary method
The intelligent call recording method and device can be implemented in a user mobile communication terminal, and the user equipment can be electronic equipment such as a smart phone, a tablet computer, a smart television, wearable equipment and the like.
In addition, the third-party software installed in the mobile communication terminal equipment can interact information with the server.
Fig. 1 schematically shows a flow chart of a method for intelligent call recording according to one embodiment of the invention. The method may comprise the steps of:
s101, collecting related information of the contact in the mobile communication terminal of the user.
As an example, the contact related information is divided into communication information and contact information. The communication information includes: the last contact time, the number of contacts in the last period of time, the contact duration, the user call time and/or the user call location, etc. The contact information includes: user-to-contact relationship information collected from a schedule, organizational structure of the enterprise in which it is located, business processes, and/or third party software. The collected related information of the contact persons is comprehensive, and the accuracy of calling the contact persons recommended intelligently can be ensured.
S102, communication weights are assigned to the plurality of attributes of the collected communication information.
As an example, the communication information includes: the last contact time, the number of contacts in the last period of time, the contact duration, the user call time and/or the user call location, etc. The communication weight is assigned according to the own attribute of each communication information.
The user contacts with each contact person with a time record, and if the last contact time of a certain contact person is relatively close, the possibility that the user of the contact person contacts with the contact person in the future is relatively high. Communication weights are assigned according to the attributes of the distance of the last contact time of each contact, and the weight assigned to the contact with the closest contact time is larger. For example, if the basic weight of all contacts is 1, if the weight of the contact with the latest time in the range of one month is added with 1; then on the basis of the contact persons within a month range, adding 1 to the weight of the contact persons within a week in the latest contact time; then on the basis of the contact persons within the range of one week, adding 1 to the weight of the contact person with the latest contact time of three days; and finally, on the basis of the contacts within the three-day range, the last contact time is the weight of the contacts within one day plus 1. The weight distribution can be obtained more intuitively, and the closer the latest contact time is, the higher the weight of the corresponding contact is. It should be noted that the above described time periods can be set manually. There are many ways to assign the weights, which are not limited herein, and the above-mentioned assigning way is only one of many assigning ways.
The number of contacts of the user with each contact in the last period of time is counted, that is, the number of contacts of each contact in a period of time is counted, and the contacts with the largest number of times indicate that the user has contacted with the contacts in the same category more frequently in the last period of time, so that there is a high possibility that the user will contact with the contacts in the same category in the future period of time. The last period of time may be set manually, for example, it may be set to one month, one week, or three days, etc. The weight is assigned to the contact according to the attribute of the contact times of the contact in the latest period of time, and the weight of the contact is assigned more when the contact times in the latest period of time are more. For example, assuming that the basic weight of all contacts is one, the weight of a contact whose contact time exceeds three times is added with 1, the weight of a contact whose contact time exceeds five times in contacts whose contact time exceeds three times is added with 1, the weight of a contact whose contact time exceeds ten times in contacts whose contact time exceeds five times is added with 1, and so on, the segments of the contact times can be set by people. May be arranged regularly, e.g. even numbered segments, odd numbered segments, multiple segments or power segments, etc. It may also be set irregularly, as in the detailed example listed above. The specific division into several segments can also be set by people, and if the calling contact people that the user wants to recommend are more accurate, more than a few segments can be set, for example, the division into five segments or more can be set.
The contact duration is recorded in each conversation between the user and each contact person, the conversation duration indicates that important things need to be talked between the user and the contact person within a certain time, and possibly, the things cannot be completely talked through one conversation, so that the user is likely to contact with the contact person within a future period of time. And according to the attribute of the contact duration of the contact person, the weight is distributed to the contact person, and the weight of the contact person with longer contact duration is distributed more. For example, assuming that the basis weights of the contacts are all one, the weight of the contact whose contact time length of the user with the contact exceeds five minutes is added by 1, and then the weight of the contact whose contact time length exceeds eight minutes is added by 1 based on the contact whose contact time length exceeds five minutes, and so on. Or taking five minutes as a segment, namely adding 1 to the weight of the contact with the contact duration longer than five minutes and shorter than ten minutes, adding two to the weight of the contact with the contact duration longer than ten minutes and shorter than fifteen minutes, and so on. Regardless of which of the above-described methods is used to assign weights, the setting of the segments of the contact duration is manually controllable.
With respect to call time, a user may make calls to certain contacts within a particular time, for example, the contacts called by the user at work day are mostly work related contacts, such as: a boss, an employee, and/or a customer, etc. Most of the contacts called by the weekend user are friends and/or family, etc. The contacts that the user contacts during the morning, noon, afternoon, or evening on weekdays and weekends may also vary. The contacts are assigned weights based on the attributes of the contact call time. For example: the current user is in the morning of weekday monday, the system will first collect historical information of the contacts for a period of time, assign some weight to the contacts that the user contacts during the period of time on weekday, and assuming that the weight of all the contacts is 1, add 1 to the weight of the contacts that the user contacts during the period of time on weekday, then add 1 to the weight of the contacts that the user contacts during the period of time on weekday monday, and finally add 1 to the weight of the contacts that the user contacts during the morning of weekday monday, that is, the recommended contact weight for the morning of weekday monday is 4. As the user stays at different time periods (call times) over time, the system dynamically and intelligently adjusts the weight of the contacts based on the time the user is currently at.
With respect to call locations, the user may call certain contacts at certain locations, such as work, home, on-the-go to work, off-the-work, etc. The system records the calling place of the user and each contact person, when the weight is distributed according to the attribute of the calling place, the system firstly obtains the current position of the user, and then the weight of the contact person in the historical calling position of the user and the contact person in a period of time is the same as the current position of the user or in a certain position range is added with 1. It should be noted that a certain position range can be set manually, and areas such as work or life of the user have a certain range, so that incomplete recommended calling contacts due to over-accurate positioning is avoided. And the ranges of areas such as work or life of different users are different, and the applicability of the call recording is improved by artificially setting the position range. The system dynamically and intelligently adjusts the weight of the contact according to the current position of the user.
And finally, summing the weight of each communication information of each contact person to obtain the communication weight of each contact person. The communication weight is dynamically adjusted in real time according to the current state (time and/or place) of the user.
It should be noted that the weight distribution among the communication information may not affect each other.
S103, contact person weight is distributed to various attributes of the contact person information.
As an example, the contact information includes: relationship information between users and contacts gathered from a schedule, organizational structure of the enterprise in which it is located, business processes, and/or third party software.
The mobile communication terminal used by the user will have a calendar or reminder that can fill in the schedule of the day at the date, since the schedule in the calendar can be specific to hours, minutes and minutes, and can fill in the start and end times and reminder times. The user can fill in the names of the corresponding contacts behind the schedule, and the contacts filled in by the user are placed at the top end of the call record at the schedule reminding time through the characteristic of the mobile communication terminal. When the schedule reaches the end time, the corresponding contacts will be de-pinned and then sorted by the total weight assigned under normal conditions. When a user fills a plurality of contacts in the schedule, the contacts are sequenced and set to the top according to the sequence of the user in the schedule. For example, in a conference terminal, a user only needs to fill in contacts participating in a conference behind a conference schedule when filling in conference schedule information, so that the system can place the contacts referring to the conference at the start time of the conference or the reminding time of the conference at the top of a call record, and the user can conveniently invite the contacts to the conference.
A part of the contacts stored by the user is in working relation with the user, and the user can group the part of the contacts to form an organization structure of the enterprise in which the user is located during storage. Many different contacts may be included in the organizational structure, such as superior, directly superior, inferior, directly inferior, peer co-workers, peer co-group co-workers, other departmental superior, and other departmental peer co-workers, etc. The colleagues in the directly superior, directly inferior and/or peer group with the most work intersection. Weights are assigned to contacts in the organizational structure based on this attribute. For example, the system can draw the enterprise organization structure into a more intuitive tree diagram according to the obvious level relation in the enterprise, as shown in fig. 2, so that the degree of contact with the user can be described by using a more intuitive distance. As can be seen from fig. 2, no matter where the user is located in the enterprise organizational structure, the peer-to-peer colleagues, the directly superior level, and the directly inferior level are closest to the user, and the actual contact relationship is also satisfied. One way to assign weights in the organizational structure of the enterprise is to determine, by means of the tree graph, that there may be many ways to connect the contacts and the users through the tree graph, and we often select a way with the least number of people apart (or a way with the shortest distance). Assuming that the basic weight of each contact is the same as 1, when the contact is directly connected with the user, the weight n can be directly added; when a contact is separated from a user by one person, then such contact is weighted by n-1; … …, respectively; when the contact person is m persons away from the user, the weight added by such contact person is n-m, and so on, and when m is n, the process stops, and at this time, the weights of the corresponding contact person and other contact persons without the added weight are not increased or reduced. n is a positive integer, the initial value of n can be manually set or randomly generated by a system, and the initial value of n is recommended to be less than or equal to the number of layers of the enterprise organization architecture. Because the less the number of layers of the enterprise organizational structure, the simpler the membership relationship in the enterprise, and the shortest distance between each contact and the user on the tree diagram can not be too many people, even if the contact and the user are many people away from the shortest distance on the tree diagram, the possibility of the contact and the user having no work intersection is very high, so the possibility of contact is very small. The system can intelligently and dynamically adjust the weight n set by the user at the beginning or automatically generated by the system according to the subsequent use condition of the recommended call record of the user, so as to accurately recommend the call contact person for the user, improve the use ratio of the intelligent call system and facilitate the call contact person of the user.
More specifically, as shown in FIG. 2, for example, if a user is a group leader that is a group of sales departments at the company's job, then the user is often associated with a department manager of the user, a group leader of two groups, a group leader of three groups, and two employees at the user's subordinate level. Assuming that the base weight of all contacts is 1, then the weight of the contact directly connected to the user in the enterprise organizational structure is increased by 5; such as the shortest distance between the general manager and the department manager of the finance department and the user is separated by the department manager of a sales department, the weight of such contact is increased by 4; the shortest distance between an employee like the department of finance and a user is separated by two people, the weight of such a contact is increased by 3, and so on, the weight of a contact separated from the user by five people is not increased or 1, and the weight of a contact separated from the user by more than five people is not increased or reduced.
In daily work, each position corresponds to a set of fixed business processes. Besides the directly subordinate colleagues and the colleagues at the same level, the user can also directly contact with employees of other departments of the company, and the system can distribute more weight to the contact persons related to the business process according to the user, so that the condition that even if the work intersection of the contact persons related to the business process of the user and the user is more, the weight of the contact persons is lower when the enterprise organization architecture is used for judging. Of course, the user can set the initial weight of the contact related to the business process or automatically generate the weight by the system. The system can intelligently and dynamically adjust the initial weight set by the user or automatically generated by the system according to the subsequent use condition of the recommended call record by the user.
When the user uses the mobile communication terminal, the user can use the contact information of the mobile communication terminal, and can also use the third-party software to contact with the contact persons stored in the third-party software, such as WeChat or mailbox. According to practical situations, the contacts stored in the mobile communication terminal used by the user do not include all the contacts in the memory of the third-party software, and the contacts which are not stored in the third-party software of the mobile communication terminal are represented as new contacts. The system can firstly dynamically perform information interaction with third-party software in real time; when the system finds that a new contact exists in the third-party software; the information of the new contact person is directly and automatically imported into the call record of the mobile terminal of the user, or the system applies for the user to import the information of the new contact person after the user agrees to import the information; the new contact is stored in the call record. The embodiment has the technical effects that the address book information of different third-party software can be integrated, the communication information and the contact information can be more comprehensively counted, and the accuracy and comprehensiveness of recommending the contacts in the call record are improved.
And the new contact person generated by the system does not need to input the mobile communication terminal number of the new contact person, the identifier of the third-party software corresponding to the information acquired by the system is arranged behind the generated new contact person, the identifier is a touch button and is attached with a link corresponding to the corresponding contact person in the third-party software, and if a user wants to contact the contact person, the user only needs to press the identifier of the third-party software behind the corresponding contact person, and the interface jumps to the message interface of the corresponding contact person in the third-party software. The user does not need to enter information about all contacts in order to establish a call record. The embodiment has the advantages that in the recommended call record integrating multiple third-party software, the source of the contact of each third-party software can be reserved, and the third-party software which can be conveniently jumped can initiate a call to the contact. Often third party software will maintain a context history of the user's contact with the contact through third party software, such as WeChat, and the contact's interaction with the user can be conveniently maintained and recorded by jumping to the third party software to continue the call. If the same contact person is contacted with the user through a plurality of third-party software, the identification of the plurality of third-party software is displayed beside the item of the contact person in the integrated recommended call record, and when the user wants to select one of the third-party software to continue to contact with the contact person.
The system detects that the user assigns the weight to the contact by using the attribute characteristics of the third-party software, such as the last contact time, the number of contacts in the last period of time, the contact duration, the user calling time and/or the user calling place and the like. The assignment of weights to attributes such as contact third party software may be by way of a weight assignment method for the communication. For example, assume that the third party software is WeChat and the base weight for the contact is 1. The system detects the latest contact time of the user and the contact person in the WeChat, and adds 1 to the weight of the contact person within the range of one month in the latest time; then on the basis of the contact persons within a month range, adding 1 to the weight of the contact persons within a week in the latest contact time; then on the basis of the contact persons within the range of one week, adding 1 to the weight of the contact person with the latest contact time of three days; and finally, on the basis of the contacts within the three-day range, the last contact time is the weight of the contacts within one day plus 1. The system detects the number of times of contact of a user with a contact person in the WeChat in the last period of time, wherein the contact times comprise message sending, message receiving, voice call, video call and the like. The contact time is counted to be voice call time, video call time and the like, and the weight of the contact person with the contact frequency more than three times is added by 1; adding 1 to the weight of the contact with the contact number of more than five times in the contacts with the contact number of more than three times; and adding 1 to the weight of the contact with the contact number more than ten times in the contact with the contact number more than five times. The system detects the contact time of the user and the contact person in the WeChat, namely detects the voice call time and the video call time of the user and the contact person in the WeChat, takes five minutes as a segment, namely the weight of the contact person with the contact time longer than five minutes and shorter than ten minutes is added with 1, the weight of the contact person with the contact time longer than ten minutes and shorter than fifteen minutes is added with 2, and the like. Regarding the time of the call, the user may make a call to some contacts within a specific time, and when the current user is in the morning of weekday monday, the system may first collect historical information for a period of time for the contacts, assign some weight to the contacts that the user contacts during that period of time on weekday, then add 1 to the weight of the contacts that the user contacts during that period of time on weekday monday, and finally add 1 to the weight of the contacts that the user contacts during the morning of weekday monday during that period of time. Regarding the calling place, the user calls some specific contacts at some specific places, firstly, the system acquires the current position of the user, and then the weight of the contacts with the historical calling positions of the user and the contacts in a period of time being the same as the current position of the user or within a certain position range is added with 1.
And finally, summing the weight of each contact person information of each contact person to obtain the contact person weight of each contact person. The contact weight is dynamically adjusted in real time according to the current state of the user.
It should be noted that the weight distribution among the contact information may not affect each other. The basic weight of all the contacts is the same, and each contact is assigned with weight according to the relevant information of the contact on the basis of the basic weight.
And S104, sorting each contact in the call record based on the communication weight and the contact weight.
As an example, the communication weight and the contact weight of each contact are summed into an overall weight, and then the contacts are sorted according to the overall weight of each contact, and contacts with larger weights are more likely to indicate a user call, so the contacts are sorted according to the weights from large to small. And the recommended contact address is also displayed after the contact person recommended in the record is called. For example, if the user only has the number of the mobile communication terminal of the contact person in the call record, the user is recommended to contact the user by using the number of the mobile communication terminal; if the user only has the contact information of the third-party software of the contact person, recommending the third-party software of the user to contact the user; if the user has the number of the mobile communication terminal of the contact person and the contact information such as the third-party software, the system can detect the contact information of the last contact time used by the user and the contact person in the last period of time and recommend the contact information contacted with the contact person by using the frequency of different contact information. As shown in fig. 3, 301 is the name of the contact, 302 is the number of the mobile communication terminal of the contact user, and 303 is the identification of the third-party software. It should be noted that the number of the mobile communication terminal of the user is below the contact item recommended by the call record after the last integration, at least one identifier of the third-party software may be located beside the item, and the system may recommend and sort the identifiers of the third-party software beside the contact item according to the use situation of the call of the user in the last period of time, and may rank the identifier of the third-party software recommended most by the system at the top. For example, as shown in fig. 3, the information of the recommended first contact, which can be obtained from the graph, is as follows, the contact ways of the contact and the user are the number of the mobile communication terminal, the pike and the WeChat, respectively, wherein the most recommended contact way of the third-party software is the pike third-party software.
And S105, displaying the contact persons and the contact ways in the sequenced call records to the user.
As an example, contacts that are sorted in the call record are exposed to the customer. And the user makes a selection call according to the contact recommended by the system. The weight assigned by the initial setting may not ensure that the user finds the contact who wants to call in the first page of the call record, the system may record the status of the user who subsequently uses the call record, for example, the user needs to pull down several pages to find the contact to call, and the like, and train by using the use conditions of the user, such as call record, page turning, and the like as samples, and the system may dynamically adjust the weight assignment of the relevant information of all contacts through machine learning, so that the user can find the contact who wants to call in the first page or the first several pages of the call record after multiple uses.
Exemplary devices
Having described the method of an exemplary embodiment of the present invention, an apparatus for intelligent call recording of an exemplary embodiment of the present invention is next described with reference to fig. 4. The device comprises a collection module 401, an allocation module 402, a sorting module 403 and a presentation module 404, wherein:
the collecting module 401 is configured to collect information related to contacts in the mobile communication terminal of the user.
As an example, the contact related information is divided into communication information and contact information. The communication information includes: the last contact time, the number of contacts in the last period of time, the contact duration, the user call time and/or the user call location, etc. The contact information includes: user-to-contact relationship information collected from a schedule, organizational structure of the enterprise in which it is located, business processes, and/or third party software. The collected related information of the contact persons is comprehensive, and the accuracy of calling the contact persons recommended intelligently can be ensured.
An assigning module 402 for assigning contact weights to the plurality of attributes of the collected communication information and the plurality of attributes of the contact information.
As an example, the communication information includes: the last contact time, the number of contacts in the last period of time, the contact duration, the user call time and/or the user call location, etc. The communication weight is assigned according to the own attribute of each communication information.
The user contacts with each contact person with a time record, and if the last contact time of a certain contact person is relatively close, the possibility that the user of the contact person contacts with the contact person in the future is relatively high. Communication weights are assigned according to the attributes of the distance of the last contact time of each contact, and the weight assigned to the contact with the closest contact time is larger. For example, if the basic weight of all contacts is 1, if the weight of the contact with the latest time in the range of one month is added with 1; then on the basis of the contact persons within a month range, adding 1 to the weight of the contact persons within a week in the latest contact time; then on the basis of the contact persons within the range of one week, adding 1 to the weight of the contact person with the latest contact time of three days; and finally, on the basis of the contacts within the three-day range, the last contact time is the weight of the contacts within one day plus 1. The weight distribution can be obtained more intuitively, and the closer the latest contact time is, the higher the weight of the corresponding contact is. It should be noted that the above described time periods can be set manually. There are many ways to assign the weights, which are not limited herein, and the above-mentioned assigning way is only one of many assigning ways.
The number of contacts of the user with each contact in the last period of time is counted, that is, the number of contacts of each contact in a period of time is counted, and the contacts with the largest number of times indicate that the user has contacted with the contacts in the same category more frequently in the last period of time, so that there is a high possibility that the user will contact with the contacts in the same category in the future period of time. The last period of time may be set manually, for example, it may be set to one month, one week, or three days, etc. The weight is assigned to the contact according to the attribute of the contact times of the contact in the latest period of time, and the weight of the contact is assigned more when the contact times in the latest period of time are more. For example, assuming that the basic weight of all contacts is one, the weight of a contact whose contact time exceeds three times is added with 1, the weight of a contact whose contact time exceeds five times in contacts whose contact time exceeds three times is added with 1, the weight of a contact whose contact time exceeds ten times in contacts whose contact time exceeds five times is added with 1, and so on, the segments of the contact times can be set by people. May be arranged regularly, e.g. even numbered segments, odd numbered segments, multiple segments or power segments, etc. It may also be set irregularly, as in the detailed example listed above. The specific division into several segments can also be set by people, and if the calling contact people that the user wants to recommend are more accurate, more than a few segments can be set, for example, the division into five segments or more can be set.
The contact duration is recorded in each conversation between the user and each contact person, the conversation duration indicates that important things need to be talked between the user and the contact person within a certain time, and possibly, the things cannot be completely talked through one conversation, so that the user is likely to contact with the contact person within a future period of time. And according to the attribute of the contact duration of the contact person, the weight is distributed to the contact person, and the weight of the contact person with longer contact duration is distributed more. For example, assuming that the basis weights of the contacts are all one, the weight of the contact whose contact time length of the user with the contact exceeds five minutes is added by 1, and then the weight of the contact whose contact time length exceeds eight minutes is added by 1 based on the contact whose contact time length exceeds five minutes, and so on. Or taking five minutes as a segment, namely adding 1 to the weight of the contact with the contact duration longer than five minutes and shorter than ten minutes, adding two to the weight of the contact with the contact duration longer than ten minutes and shorter than fifteen minutes, and so on. Regardless of which of the above-described methods is used to assign weights, the setting of the segments of the contact duration is manually controllable.
With respect to call time, a user may make calls to certain contacts within a particular time, for example, the contacts called by the user at work day are mostly work related contacts, such as: a boss, an employee, and/or a customer, etc. Most of the contacts called by the weekend user are friends and/or family, etc. The contacts that the user contacts during the morning, noon, afternoon, or evening on weekdays and weekends may also vary. The contacts are assigned weights based on the attributes of the contact call time. For example: the current user is in the morning of weekday monday, the system will first collect historical information of the contacts for a period of time, assign some weight to the contacts that the user contacts during the period of time on weekday, and assuming that the weight of all the contacts is 1, add 1 to the weight of the contacts that the user contacts during the period of time on weekday, then add 1 to the weight of the contacts that the user contacts during the period of time on weekday monday, and finally add 1 to the weight of the contacts that the user contacts during the morning of weekday monday, that is, the recommended contact weight for the morning of weekday monday is 4. As the user stays at different time periods (call times) over time, the system dynamically and intelligently adjusts the weight of the contacts based on the time the user is currently at.
With respect to call locations, the user may call certain contacts at certain locations, such as work, home, on-the-go to work, off-the-work, etc. The system records the calling place of the user and each contact person, when the weight is distributed according to the attribute of the calling place, the system firstly obtains the current position of the user, and then the weight of the contact person in the historical calling position of the user and the contact person in a period of time is the same as the current position of the user or in a certain position range is added with 1. It should be noted that a certain position range can be set manually, and areas such as work or life of the user have a certain range, so that incomplete recommended calling contacts due to over-accurate positioning is avoided. And the ranges of areas such as work or life of different users are different, and the applicability of the call recording is improved by artificially setting the position range.
And finally, summing the weight of each communication information of each contact person to obtain the communication weight of each contact person. The communication weight is dynamically adjusted in real time according to the current state (time and/or place) of the user.
It should be noted that the weight distribution among the communication information may not affect each other.
As an example, the contact information includes: relationship information between users and contacts gathered from a schedule, organizational structure of the enterprise in which it is located, business processes, and/or third party software.
The mobile communication terminal used by the user will have a calendar or reminder that can fill in the schedule of the day at the date, since the schedule in the calendar can be specific to hours, minutes and minutes, and can fill in the start and end times and reminder times. The user can fill in the names of the corresponding contacts behind the schedule, and the contacts filled in by the user are placed at the top end of the call record at the schedule reminding time through the characteristic of the mobile communication terminal. When the schedule reaches the end time, the corresponding contacts will be de-pinned and then sorted by the total weight assigned under normal conditions. When a user fills a plurality of contacts in the schedule, the contacts are sequenced and set to the top according to the sequence of the user in the schedule. For example, in a conference terminal, a user only needs to fill in contacts participating in a conference behind a conference schedule when filling in conference schedule information, so that the system can place the contacts referring to the conference at the start time of the conference or the reminding time of the conference at the top of a call record, and the user can conveniently invite the contacts to the conference.
A part of the contacts stored by the user is in working relation with the user, and the user can group the part of the contacts to form an organization structure of the enterprise in which the user is located during storage. Many different contacts may be included in the organizational structure, such as superior, directly superior, inferior, directly inferior, peer co-workers, peer co-group co-workers, other departmental superior, and other departmental peer co-workers, etc. The colleagues in the directly superior, directly inferior and/or peer group with the most work intersection. Weights are assigned to contacts in the organizational structure based on this attribute. For example, the system can draw the enterprise organization structure into a more intuitive tree diagram according to the obvious level relation in the enterprise, as shown in fig. 2, so that the degree of contact with the user can be described by using a more intuitive distance. As can be seen from fig. 2, no matter where the user is located in the enterprise organizational structure, the peer-to-peer colleagues, the directly superior level, and the directly inferior level are closest to the user, and the actual contact relationship is also satisfied. One way to assign weights in the organizational structure of the enterprise is to determine, by means of the tree graph, that there may be many ways to connect the contacts and the users through the tree graph, and we often select a way with the least number of people apart (or a way with the shortest distance). Assuming that the basic weight of each contact is the same as 1, when the contact is directly connected with the user, the weight n can be directly added; when a contact is separated from a user by one person, then such contact is weighted by n-1; … …, respectively; when the contact person is m persons away from the user, the weight added by such contact person is n-m, and so on, and when m is n, the process stops, and at this time, the weights of the corresponding contact person and other contact persons without the added weight are not increased or reduced. n is a positive integer, the initial value of n can be manually set or randomly generated by a system, and the initial value of n is recommended to be less than or equal to the number of layers of the enterprise organization architecture. Because the less the number of layers of the enterprise organizational structure, the simpler the membership relationship in the enterprise, and the shortest distance between each contact and the user on the tree diagram can not be too many people, even if the contact and the user are many people away from the shortest distance on the tree diagram, the possibility of the contact and the user having no work intersection is very high, so the possibility of contact is very small. The system can intelligently and dynamically adjust the weight n set by the user at the beginning or automatically generated by the system according to the subsequent use condition of the recommended call record of the user, so as to accurately recommend the call contact person for the user, improve the use ratio of the intelligent call system and facilitate the call contact person of the user.
More specifically, as shown in FIG. 2, for example, if a user is a group leader that is a group of sales departments at the company's job, then the user is often associated with a department manager of the user, a group leader of two groups, a group leader of three groups, and two employees at the user's subordinate level. Assuming that the base weight of all contacts is 1, then the weight of the contact directly connected to the user in the enterprise organizational structure is increased by 5; such as the shortest distance between the general manager and the department manager of the finance department and the user is separated by the department manager of a sales department, the weight of such contact is increased by 4; the shortest distance between an employee like the department of finance and a user is separated by two people, the weight of such a contact is increased by 3, and so on, the weight of a contact separated from the user by five people is not increased or 1, and the weight of a contact separated from the user by more than five people is not increased or reduced.
In daily work, each position corresponds to a set of fixed business processes. Besides the directly subordinate colleagues and the colleagues at the same level, the user can also directly contact with employees of other departments of the company, and the system can distribute more weight to the contact persons related to the business process according to the user, so that the condition that even if the work intersection of the contact persons related to the business process of the user and the user is more, the weight of the contact persons is lower when the enterprise organization architecture is used for judging. Of course, the user can set the initial weight of the contact related to the business process or automatically generate the weight by the system. The system can intelligently and dynamically adjust the initial weight set by the user or automatically generated by the system according to the subsequent use condition of the recommended call record by the user.
When the user uses the mobile communication terminal, the user can use the contact information of the mobile communication terminal, and can also use the third-party software to contact with the contact persons stored in the third-party software, such as WeChat or mailbox. According to practical situations, the contacts stored in the mobile communication terminal used by the user do not include all the contacts in the memory of the third-party software, and the contacts which are not stored in the third-party software of the mobile communication terminal are represented as new contacts. The system can firstly dynamically perform information interaction with third-party software in real time; when the system finds that a new contact exists in the third-party software; the information of the new contact person is directly and automatically imported into the call record of the mobile terminal of the user, or the system applies for the user to import the information of the new contact person after the user agrees to import the information; the new contact is stored in the call record. The embodiment has the technical effects that the address book information of different third-party software can be integrated, the communication information and the contact information can be more comprehensively counted, and the accuracy and comprehensiveness of recommending the contacts in the call record are improved.
And the new contact person generated by the system does not need to input the mobile communication terminal number of the new contact person, the identifier of the third-party software corresponding to the information acquired by the system is arranged behind the generated new contact person, the identifier is a touch button and is attached with a link corresponding to the corresponding contact person in the third-party software, and if a user wants to contact the contact person, the user only needs to press the identifier of the third-party software behind the corresponding contact person, and the interface jumps to the message interface of the corresponding contact person in the third-party software. The user does not need to enter information about all contacts in order to establish a call record. The embodiment has the advantages that in the recommended call record integrating multiple third-party software, the source of the contact of each third-party software can be reserved, and the third-party software which can be conveniently jumped can initiate a call to the contact. Often third party software will maintain a context history of the user's contact with the contact through third party software, such as WeChat, and the contact's interaction with the user can be conveniently maintained and recorded by jumping to the third party software to continue the call. If the same contact person is contacted with the user through a plurality of third-party software, the identification of the plurality of third-party software is displayed beside the item of the contact person in the integrated recommended call record, and when the user wants to select one of the third-party software to continue to contact with the contact person.
The system detects that the user assigns the weight to the contact by using the attribute characteristics of the third-party software, such as the last contact time, the number of contacts in the last period of time, the contact duration, the user calling time and/or the user calling place and the like. The assignment of weights to attributes such as contact third party software may be by way of a weight assignment method for the communication. For example, assume that the third party software is WeChat and the base weight for the contact is 1. The system detects the latest contact time of the user and the contact person in the WeChat, and adds 1 to the weight of the contact person within the range of one month in the latest time; then on the basis of the contact persons within a month range, adding 1 to the weight of the contact persons within a week in the latest contact time; then on the basis of the contact persons within the range of one week, adding 1 to the weight of the contact person with the latest contact time of three days; and finally, on the basis of the contacts within the three-day range, the last contact time is the weight of the contacts within one day plus 1. The system detects the number of times of contact of a user with a contact person in the WeChat in the last period of time, wherein the contact times comprise message sending, message receiving, voice call, video call and the like. The contact time is counted to be voice call time, video call time and the like, and the weight of the contact person with the contact frequency more than three times is added by 1; adding 1 to the weight of the contact with the contact number of more than five times in the contacts with the contact number of more than three times; and adding 1 to the weight of the contact with the contact number more than ten times in the contact with the contact number more than five times. The system detects the contact time of the user and the contact person in the WeChat, namely detects the voice call time and the video call time of the user and the contact person in the WeChat, takes five minutes as a segment, namely the weight of the contact person with the contact time longer than five minutes and shorter than ten minutes is added with 1, the weight of the contact person with the contact time longer than ten minutes and shorter than fifteen minutes is added with 2, and the like. Regarding the time of the call, the user may make a call to some contacts within a specific time, and when the current user is in the morning of weekday monday, the system may first collect historical information for a period of time for the contacts, assign some weight to the contacts that the user contacts during that period of time on weekday, then add 1 to the weight of the contacts that the user contacts during that period of time on weekday monday, and finally add 1 to the weight of the contacts that the user contacts during the morning of weekday monday during that period of time. Regarding the calling place, the user calls some specific contacts at some specific places, firstly, the system acquires the current position of the user, and then the weight of the contacts with the historical calling positions of the user and the contacts in a period of time being the same as the current position of the user or within a certain position range is added with 1.
And finally, summing the weight of each contact person information of each contact person to obtain the contact person weight of each contact person. The contact weight is dynamically adjusted in real time according to the current state of the user.
It should be noted that the weight distribution among the contact information may not affect each other. The basic weight of all the contacts is the same, and each contact is assigned with weight according to the relevant information of the contact on the basis of the basic weight.
A ranking module 403, configured to rank each contact in the call record based on the communication weight and the contact weight.
As an example, the communication weight and the contact weight of each contact are summed into an overall weight, and then the contacts are sorted according to the overall weight of each contact, and contacts with larger weights are more likely to indicate a user call, so the contacts are sorted according to the weights from large to small. And the recommended contact address is also displayed after the contact person recommended in the record is called. For example, if the user only has the number of the mobile communication terminal of the contact person in the call record, the user is recommended to contact the user by using the number of the mobile communication terminal; if the user only has the contact information of the third-party software of the contact person, recommending the third-party software of the user to contact the user; if the user has the number of the mobile communication terminal of the contact person and the contact information such as the third-party software, the system can detect the contact information of the last contact time used by the user and the contact person in the last period of time and recommend the contact information contacted with the contact person by using the frequency of different contact information.
And a presentation module 404, configured to present the contacts and the contact addresses in the sorted call records to the user.
As an example, contacts that are sorted in the call record are exposed to the customer. And the user makes a selection call according to the contact recommended by the system.
Optionally, an adjusting module (not shown) is further included, configured to obtain a current location and/or a current time at which the user is currently located, and adjust the weight of the communication information of each contact in real time based on the location and/or the current time and the historical user call time and/or the historical user call location in the communication information of the contact. And the weight assigned by the initial setting may not ensure that the user finds the contact person who wants to call on the first page of the call record, the system may record the status of the user in subsequent use of the call record, for example, the user needs to pull down several pages to find the contact person to call, and the like, and train by using the use conditions of the user, such as call record, page turning, and the like as samples, and the system may dynamically adjust the weight assignment of the relevant information of all the contact persons through machine learning, so that the user can find the contact person who wants to call on the first page of the call record after multiple uses.
It should be noted that although in the above detailed description several units/modules or sub-units/modules of the apparatus are mentioned, such a division is merely exemplary and not mandatory. Indeed, the features and functionality of two or more of the units/modules described above may be embodied in one unit/module according to embodiments of the invention. Conversely, the features and functions of one unit/module described above may be further divided into embodiments by a plurality of units/modules.
Moreover, while the operations of the method of the invention are depicted in the drawings in a particular order, this does not require or imply that the operations must be performed in this particular order, or that all of the illustrated operations must be performed, to achieve desirable results. Additionally or alternatively, certain steps may be omitted, multiple steps combined into one step execution, and/or one step broken down into multiple step executions.
While the spirit and principles of the invention have been described with reference to several particular embodiments, it is to be understood that the invention is not limited to the disclosed embodiments, nor is the division of aspects, which is for convenience only as the features in such aspects may not be combined to benefit. The invention is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the appended claims.

Claims (14)

1. A call recording method, comprising:
collecting the related information of the contact in the mobile communication terminal of the user;
assigning communication weights to the plurality of attributes of the collected communication information;
distributing contact person weight to various attributes of the contact person information;
ranking each contact in a call record based on the communication weight and the contact weight;
displaying the contact persons and the contact ways in the sequenced call records to the user;
combining the contact information of the user mobile terminal with the contact information of the third-party software and recording the source of the contact information;
displaying the identifier of the third-party software of the contact source beside the contact item corresponding to the call record;
clicking the identification of the third-party software beside the contact item can jump to a contact calling window corresponding to the third-party software;
the contact information includes: relationship information between the contacts and the users is collected from the schedule, the organization structure of the enterprise where the contacts are located, the business process and/or the third-party software;
the method further comprises the steps of:
the schedule contains information of corresponding contacts, the contact information included in the schedule is placed at the top of the call record when the schedule reminds the time, and the top setting mode of the corresponding contact is released when the schedule is finished.
2. The method of claim 1, the communication information comprising: the last contact time, the number of contacts in the last period of time, the length of the contact time, the time the user called, and/or the location where the user called.
3. The method of claim 1, wherein the communication weights and the contact weights are assigned adaptively according to a user's subsequent call behavior.
4. The method of claim 1, the step of ranking each contact based on the communication weight and the contact weight is:
summing the communication weight of a certain contact with the contact weight to form an overall weight; and
and reordering the contacts according to the overall weight.
5. The method of claim 1, presenting the sorted contacts and contact details to a user, wherein the contact details comprise: the number corresponding to the contact person and a plurality of account numbers corresponding to the third-party software of the contact person;
the contact information displayed to the user at least comprises one contact information.
6. The method of claim 2, further comprising the steps of:
and acquiring the current location and/or current time of the user, and adjusting the weight of the communication information of each contact in real time based on the location and/or current time and the historical user calling time and/or user calling location in the contact communication information.
7. The method of claim 3, wherein the step of assigning contact weights to the plurality of attributes of the contact information further comprises the steps of:
according to the distance attribute of the relationship between the user and the organization structure of the enterprise in which the contact is located, the weight is distributed to the contact of the user;
in an organization architecture of an enterprise, contacts far away from the user are assigned a lower weight, and contacts near the user are assigned a higher weight.
8. An intelligent call recording device comprising:
the collection module is used for collecting the related information of the contact person in the mobile communication terminal of the user, wherein the information comprises the information obtained by combining the contact person information of the mobile terminal of the user with the contact person information of the third-party software and the information of the source of the contact person information;
the distribution module is used for distributing communication weight to various attributes of the collected communication information and distributing contact person weight to various attributes of the collected contact person information;
a ranking module for ranking each contact in a call record based on the communication weight and the contact weight;
the display module is used for displaying the contact persons and the contact ways in the sequenced call records to the user, displaying the identification of third-party software of the contact person source beside the contact person item corresponding to the call record, and jumping to a contact person call window corresponding to the third-party software by clicking the identification of the third-party software beside the contact person item;
the contact information includes: relationship information between the contacts and the users is collected from the schedule, the organization structure of the enterprise where the contacts are located, the business process and/or the third-party software;
the schedule contains information of corresponding contacts, and the device further comprises:
and the module is used for placing the contact information included in the schedule at the top of the call record when the schedule reminds the time and releasing the top setting mode of the corresponding contact when the schedule is finished.
9. The apparatus of claim 8, the communication information comprising: the last contact time, the number of contacts in the last period of time, the length of the contact time, the time the user called, and/or the location where the user called.
10. The apparatus of claim 8, the communication weights and the allocation of contact weights are adaptively adjusted according to subsequent call behavior of the user.
11. The apparatus of claim 8, the ordering module further to:
summing the communication weight of a certain contact with the contact weight to form an overall weight; and
and reordering the contacts according to the overall weight.
12. The apparatus of claim 8, the number corresponding to the contact and a plurality of accounts corresponding to the contact third party software;
the contact information displayed to the user at least comprises one contact information.
13. The apparatus of claim 8, further comprising:
and the adjusting module is used for acquiring the current location and/or current time of the user and adjusting the weight of the communication information of each contact in real time based on the location and/or current time and the historical user calling time and/or user calling location in the contact communication information.
14. The apparatus of claim 8, wherein the assigning of contact weights to the plurality of attributes of the contact information is further for:
according to the distance attribute of the relationship between the user and the organization structure of the enterprise in which the contact is located, the weight is distributed to the contact of the user;
in an organization architecture of an enterprise, contacts far away from the user are assigned a lower weight, and contacts near the user are assigned a higher weight.
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