CN109829686A - Self-service electric power business auditing method and system - Google Patents
Self-service electric power business auditing method and system Download PDFInfo
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- CN109829686A CN109829686A CN201811630254.6A CN201811630254A CN109829686A CN 109829686 A CN109829686 A CN 109829686A CN 201811630254 A CN201811630254 A CN 201811630254A CN 109829686 A CN109829686 A CN 109829686A
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- 238000000034 method Methods 0.000 title claims abstract description 25
- 230000003993 interaction Effects 0.000 claims abstract description 10
- 238000012550 audit Methods 0.000 claims description 54
- 238000012545 processing Methods 0.000 claims description 12
- 238000012790 confirmation Methods 0.000 claims description 8
- 230000005540 biological transmission Effects 0.000 claims description 6
- 230000002452 interceptive effect Effects 0.000 abstract 1
- 230000005611 electricity Effects 0.000 description 4
- 238000007405 data analysis Methods 0.000 description 2
- 238000013475 authorization Methods 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000012546 transfer Methods 0.000 description 1
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Abstract
The invention provides a method and a system for self-help auditing of power business, wherein the method comprises the steps of responding to a user input request, and acquiring user information and user files by a preset interactive flow according to the user input request; transmitting the user information and the user file to a cloud server for storage; receiving an instruction of a user for confirming the information and the user file, and informing an auditing terminal to display the user information and the user file; and displaying corresponding indication information to the user according to the received instruction of the auditing terminal. According to the invention, the self-service terminal is set, the self-service terminal acquires the service related information of the power user through interaction with the user, and the auditing terminal is informed to process after the acquisition of the related information is completed, so that the problems of low speed and low efficiency in handling the power service, repeated submission of user files and user information and the like in the prior art are solved.
Description
Technical field
It handles checking method and is the present invention relates to power informatization technical field more particularly to a kind of power business are self-service
System.
Background technique
Electric system at present has all multi-services that enterprises and individuals is needed to go to handle, and a large amount of user needs to fill in comparable money
Material, then goes to solve the problems, such as in limited window queuing, queuing time length, low efficiency, is unable to satisfy existing power business development
It is required that.
Summary of the invention
In order to solve the above technical problems, the present invention provides, a kind of power business is self-service to handle checking method and system.
A kind of power business provided by the invention is self-service to handle checking method, applies and audits system in self-service handle of power business
System, the system comprises smart terminal, cloud server and audit terminals, which comprises
It responds user and inputs request, request is inputted according to the user, user information and user's text are obtained with default interaction flow
Part；
The user information and the user file are transferred to cloud server to store；
The instruction that user confirms the information and the user file is received, notice audit terminal shows the user information and institute
State user file；
According to the instruction for receiving audit terminal, corresponding instruction information is shown to user.
Further, the basis receives the instruction of audit terminal, shows corresponding instruction information to user specifically:
Receive audit terminal by instruction, instruction user handle completion.
Further, the basis receives the instruction of audit terminal, shows corresponding instruction information to user specifically:
The rejection instruction for receiving audit terminal, indicates that UUI user-to-user information and user file are modified.
Further, the instruction for receiving user and confirming the information and the user file, notifies audit terminal exhibition
After showing the user information and the user file further include:
Judge whether system time is in preset operating time；
When system time is not at preset operating time, by poll in a manner of call number in default terminal number code group.
Further, the instruction that user confirms the information and the user file is received specifically:
By the information and the user file preview on the display screen of smart terminal；
The confirmation for receiving user's signature and input is instructed to confirm the information and the user file.
A kind of power business provided by the invention is self-service to handle auditing system, and the system comprises smart terminals, cloud
Server and audit terminal, the smart terminal, cloud server and audit terminal interconnect, wherein smart terminal packet
Include acquiring unit, transmission unit, receiving unit, notification unit, processing unit；
Acquiring unit inputs request for responding user, inputs request according to the user and obtains user with default interaction flow
Information and user file；
Transmission unit is stored for the user information and the user file to be transferred to cloud server；
Receiving unit confirms the instruction of the information and the user file for receiving user；
Notification unit, for notifying audit terminal to show, receiving unit receives the information confirmed and the user file；
Processing unit, for showing corresponding instruction information to user according to the instruction for receiving audit terminal.
Further, the processing unit is specifically used for:
Receive audit terminal by instruction, instruction user handle completion.
Further, the processing unit is specifically used for:
The rejection instruction for receiving audit terminal, indicates that UUI user-to-user information and user file are modified.
Further, the system also includes judging unit and calling unit,
The judging unit is for judging whether system time is in preset operating time；
The calling unit be used for when judging unit judges that system time is not at preset operating time, by poll in a manner of exhale
It is the number in default terminal number code group.
Further, the receiving unit is specifically used for:
By the information and the user file preview on the display screen of smart terminal；
The confirmation for receiving user's signature and input is instructed to confirm the information and the user file.
The invention has the following beneficial effects:
The present invention on smart terminal by obtaining user information and user file, and system stores user information and use beyond the clouds
Family file, notice audit terminal is audited after smart terminal obtains user file and user information, improves power train
System related service handles efficiency, shortens the waiting time, and related personnel can be reminded to examine by method of calling during inoperative
Core；User file and user information are also stored in the power system simultaneously, are further progress Users'Data Analysis, are improved and use
Data basis is established in family service.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 is the self-service flow chart for handling checking method of power business provided in an embodiment of the present invention.
Fig. 2 is the self-service flow chart for handling checking method of power business provided in an embodiment of the present invention.
Fig. 3 is the self-service structure chart for handling auditing system of power business provided in an embodiment of the present invention.
Specific embodiment
This patent core content is that user information and user file are obtained on smart terminal, and system storage beyond the clouds is used
Family information and user file, notice audit terminal is audited after smart terminal obtains user file and user information, with
Under the system specific embodiment is described further in conjunction with the accompanying drawings and embodiments.
It is described more fully below provided by the present invention for the self-service embodiment for handling checking method and system of power business.
As shown in Figure 1, the embodiment of the present invention provides, a kind of power business is self-service to handle checking method, which comprises
Step S11, response user inputs request, according to the user input request with default interaction flow obtain user information and
User file.
In the present embodiment, user needs to be that increase and decrease is held by the business that smart terminal is handled, in smart terminal dish
The menus such as increase and decrease appearance, low pressure new clothes, transfer are shown on list；After user clicks increase and decrease appearance menu, smart terminal response is used
Family input request, inputs request according to above-mentioned user and obtains user information and user file according to default interaction flow, including sweep
It retouches and obtains the user files such as handler's identity document, handler's recognition of face, Electricity customers certificate and property right proof, also include warp
Do this user information of people's contact method；User information refers to the information of user's input, and user file refers to that smart terminal is swept
Retouch the file that identity document, Electricity customers certificate and recognition of face obtain.
It should be noted that above-mentioned power business it is self-service handle checking method applied to power business it is self-service handle audit system
System, the system comprises smart terminal, cloud server and audit terminals, and smart terminal, cloud server and audit are eventually
End is interconnected by network；It should be noted that audit terminal can be office terminal, it is also possible to the shifting of auditor
Dynamic terminal, as long as giving corresponding authorization can access.
Step S12, the user information and the user file cloud server is transferred to store.
It should be noted that user information and user file are transferred to cloud server by smart terminal, purpose is exactly
Cloud server is allowed to store user information and user file；The benefit of storage is, even if temporarily handling without auditor, user
File and user information are able to be stored in system, and user does not have to input the user file and user information again；And same use
When family is gone to handle affairs next time, part related data is also stored in system.
Step S13, the instruction that user confirms the information and the user file is received, is notified described in audit terminal displaying
User information and the user file.
Specifically, the instruction that user confirms the information and the user file is received specifically:
By the information and the user file preview on the display screen of smart terminal；
The confirmation for receiving user's signature and input is instructed to confirm the information and the user file.
User is allowed to carry out Signature Confirmation to oneself input file, in order that reducing the self-service probability handled and mistake occur.
After step s 13 further include:
Judge whether system time is in preset operating time；
When system time is not at preset operating time, by poll in a manner of call number in default terminal number code group.
It should be noted that terminal number code group includes one group of termination number, poll mode to call be in order to ensure each
Termination number called chance is identical, and due to the non-working time, auditor's maximum probability will not be in operating position, for the ease of examining
Core personnel do not handle work at operating position, can be audited using mobile terminal.
Step S14, according to the instruction for receiving audit terminal, corresponding instruction information is shown to user.
Specifically, receive audit terminal by instruction, instruction user handle completion.
Specifically, the rejection instruction for receiving audit terminal, indicates that UUI user-to-user information and user file are modified.
It should be noted that referring to the instruction that the audit that audit terminal is sent to smart terminal passes through by instruction, refute
Refer to enable the instruction for the rejection audit for referring to that audit terminal is sent to smart terminal, smart terminal receives the finger that audit passes through
After order, what can be provided with print system accepts notice.
As shown in Fig. 2, the embodiment of the present invention provides, a kind of power business is self-service to handle checking method, which comprises
Step S21, response user inputs request, according to the user input request with default interaction flow obtain user information and
User file.
In the present embodiment, the business of user's selection is low pressure new clothes, and smart terminal, which is also required to response user's input, asks
It asks, request is inputted according to user, user information and user file are obtained with default interaction flow, obtained in the present embodiment certainly
User information and user file may with obtain user information in Fig. 1 corresponding embodiment and user file might not complete phase
Together；User file includes the user files such as handler's identity document, handler's recognition of face and property right proof in the present embodiment,
User information includes load nature of electricity consumed, applies to install information and handler's contact method.
Step S22, the user information and the user file cloud server is transferred to store.
Step S23, the instruction that user confirms the information and the user file is received, is notified described in audit terminal displaying
User information and the user file.
Step S24, according to the instruction for receiving audit terminal, corresponding instruction information is shown to user.
It is consistent in step S22, S23 and S24 and Fig. 1 corresponding embodiment in Fig. 2 corresponding embodiment, only in step
The user information collected in S21 is not all consistent with user file.
As shown in figure 3, the embodiment of the present invention provides, a kind of power business is self-service to handle auditing system, and the system comprises intelligence
Energy terminating machine 31, cloud server 32 and audit terminal 33, smart terminal 31, cloud server 32 and audit terminal 33 are mutual
Connection, wherein smart terminal includes acquiring unit 311, transmission unit 312, receiving unit 313, notification unit 314, processing list
Member 315；
Acquiring unit 311 inputs request for responding user, is inputted to request to obtain with default interaction flow according to the user and be used
Family information and user file；
Transmission unit 312 is stored for the user information and the user file to be transferred to cloud server 312；
Receiving unit 313 confirms the instruction of the information and the user file for receiving user；
Notification unit 314, for notifying audit terminal 33 to show, receiving unit receives the information and user text of confirmation
Part；
Processing unit 315, for showing corresponding instruction information to user according to the instruction for receiving audit terminal 33.
Further, processing unit 315 is specifically used for:
Receive audit terminal by instruction, instruction user handle completion.
Further, processing unit 315 is specifically used for:
The rejection instruction for receiving audit terminal, indicates that UUI user-to-user information and user file are modified.
Further, the system also includes judging unit and calling unit,
The judging unit is for judging whether system time is in preset operating time；
The calling unit be used for when judging unit judges that system time is not at preset operating time, by poll in a manner of exhale
It is the number in default terminal number code group.
Further, the receiving unit is specifically used for:
By the information and the user file preview on the display screen of smart terminal；
The confirmation for receiving user's signature and input is instructed to confirm the information and the user file.
The present invention on smart terminal by obtaining user information and user file, and system stores user information beyond the clouds
And user file, notice audit terminal is audited after smart terminal obtains user file and user information, improves electricity
Force system related service handles efficiency, shortens the waiting time, and can remind relevant people by method of calling during inoperative
Member's audit；User file and user information are also stored in the power system simultaneously, for further progress Users'Data Analysis, are mentioned
High user service establishes data basis.
The above content is a further detailed description of the present invention in conjunction with specific preferred embodiments, and it cannot be said that
Specific implementation of the invention is only limited to these instructions.For those of ordinary skill in the art to which the present invention belongs, exist
Under the premise of not departing from present inventive concept, a number of simple deductions or replacements can also be made, all shall be regarded as belonging to of the invention
Protection scope.
Claims (10)
1. a kind of power business is self-service to handle checking method, applies and handle auditing system, the system packet power business is self-service
Include smart terminal, cloud server and audit terminal, which is characterized in that the described method includes:
It responds user and inputs request, request is inputted according to the user, user information and user's text are obtained with default interaction flow
Part；
The user information and the user file are transferred to cloud server to store；
The instruction that user confirms the information and the user file is received, notice audit terminal shows the user information and institute
State user file；
According to the instruction for receiving audit terminal, corresponding instruction information is shown to user.
2. the method as described in claim 1, which is characterized in that the basis receives the instruction of audit terminal, to user's exhibition
Show corresponding instruction information specifically:
Receive audit terminal by instruction, instruction user handle completion.
3. the method as described in claim 1, which is characterized in that the basis receives the instruction of audit terminal, to user's exhibition
Show corresponding instruction information specifically:
The rejection instruction for receiving audit terminal, indicates that UUI user-to-user information and user file are modified.
4. the method as described in claim 1, which is characterized in that the reception user confirms the information and the user file
Instruction, notice audit terminal shows after the user information and the user file further include:
Judge whether system time is in preset operating time；
When system time is not at preset operating time, by poll in a manner of call number in default terminal number code group.
5. the method as described in claim 1, which is characterized in that receive the finger that user confirms the information and the user file
It enables specifically:
By the information and the user file preview on the display screen of smart terminal；
The confirmation for receiving user's signature and input is instructed to confirm the information and the user file.
6. a kind of power business is self-service to handle auditing system, which is characterized in that the system comprises smart terminals, cloud service
Device and audit terminal, the smart terminal, cloud server and audit terminal interconnect, and wherein smart terminal includes obtaining
Take unit, transmission unit, receiving unit, notification unit, processing unit；
Acquiring unit inputs request for responding user, inputs request according to the user and obtains user with default interaction flow
Information and user file；
Transmission unit is stored for the user information and the user file to be transferred to cloud server；
Receiving unit confirms the instruction of the information and the user file for receiving user；
Notification unit, for notifying audit terminal to show, receiving unit receives the information confirmed and the user file；
Processing unit, for showing corresponding instruction information to user according to the instruction for receiving audit terminal.
7. system as claimed in claim 6, which is characterized in that the processing unit is specifically used for:
Receive audit terminal by instruction, instruction user handle completion.
8. system as claimed in claim 6, which is characterized in that the processing unit is specifically used for:
The rejection instruction for receiving audit terminal, indicates that UUI user-to-user information and user file are modified.
9. system as claimed in claim 6, which is characterized in that the system also includes judging unit and calling unit,
The judging unit is for judging whether system time is in preset operating time；
The calling unit be used for when judging unit judges that system time is not at preset operating time, by poll in a manner of exhale
It is the number in default terminal number code group.
10. system as claimed in claim 6, which is characterized in that the receiving unit is specifically used for:
By the information and the user file preview on the display screen of smart terminal；
The confirmation for receiving user's signature and input is instructed to confirm the information and the user file.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811630254.6A CN109829686A (en) | 2018-12-29 | 2018-12-29 | Self-service electric power business auditing method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811630254.6A CN109829686A (en) | 2018-12-29 | 2018-12-29 | Self-service electric power business auditing method and system |
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| Publication Number | Publication Date |
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| CN109829686A true CN109829686A (en) | 2019-05-31 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811630254.6A Pending CN109829686A (en) | 2018-12-29 | 2018-12-29 | Self-service electric power business auditing method and system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN117290323A (en) * | 2023-11-24 | 2023-12-26 | 国网天津市电力公司营销服务中心 | Method and system for sharing electric power data of government enterprises |
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Application publication date: 20190531 |
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