CN101938580A - Method and system for realizing attendant console service - Google Patents
Method and system for realizing attendant console service Download PDFInfo
- Publication number
- CN101938580A CN101938580A CN2010102560315A CN201010256031A CN101938580A CN 101938580 A CN101938580 A CN 101938580A CN 2010102560315 A CN2010102560315 A CN 2010102560315A CN 201010256031 A CN201010256031 A CN 201010256031A CN 101938580 A CN101938580 A CN 101938580A
- Authority
- CN
- China
- Prior art keywords
- incoming call
- call
- icon
- data
- queue
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
Landscapes
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- User Interface Of Digital Computer (AREA)
Abstract
The invention discloses a method and a system for realizing an attendant console service. The method comprises the following steps that: after receiving incoming call data transmitted by a page server, a client resolves the incoming call data, acquires an incoming call parameter from the incoming call data and adjusts a call queue according to an incoming call type in the incoming call parameter; and the client generates a call icon for an incoming call object in the call queue, displays the generated call icon on a page and displays a button of telephone traffic operation. By the invention, page display of telephone traffic is realized, a telephone operator can know a telephone traffic incoming call in real time under the condition that the page is stationary and the call is displayed in the form of icon, so that convenient operation, attractive appearance, neatness are realized, the working pressure of the telephone operator is relieved greatly and the waiting time of a calling user is shortened. An operation mode is novel, vivid and easy to use and can greatly reduce the feeling of fatigue and sense of nervous of the telephone operator during practical operation.
Description
Technical field
The present invention relates to the communication service field, relate in particular to a kind of method and system that realize the console business.
Background technology
The console product can provide the traffic service for the big customer of group, functions such as the operator can line up for the user provides traffic by the console product, accepts, shifts, transfers, tolls breakdown, maintenance, Three-Way Calling and initiation conference telephone, enterprise's enough console products of energy are set up the console of own characteristic, help enterprise to promote image.
Based on web (page) development product, can operate anywhere, and any special software support need not be installed, as long as there is the computer that to surf the Net just can use, the client zero dimension is protected, the expansion of system also is very easy to, and only needs the server end upgrade maintenance to get final product, so web is trend of the times with combining of console product.
Because the traffic incoming call has instant generation and anxious pending characteristic,, improve work quality to help the operator so require operation interface to possess good ease for use.At present, existing console product is when the incoming call of performance traffic, only adopt the form of simple textual list, both not obvious directly perceived, be not easy to operation again, and web adopts usually and refreshes the mode that the page removes to obtain new data by browser at set intervals the representing also and be bad at of real time information, and this makes that operator's susceptibility is relatively poor.
Summary of the invention
The technical problem to be solved in the present invention provides a kind of method and system that realize the console business, realizes improving the ease for use of console product.
For solving the problems of the technologies described above, a kind of method that realizes the console business of the present invention comprises:
After client receives the incoming call data of page server transmission, resolve the incoming call data, from these incoming call data, obtain the incoming call parameter,, adjust call queue according to the incoming call type in the incoming call parameter;
Client is that the incoming call object in the call queue generates call icon, shows the call icon that is generated on the page, and shows the button of traffic operation.
Further, this method also comprises:
Before client receives the incoming call data of page server transmission, initiate connection request to page server;
Page server blocks the connection request that client is initiated, and sets up long the connection with this client, and long connection of passing through to be set up sends to client with the incoming call data.
Further, this method also comprises:
After client receives the incoming call data of page server transmission, also discharge long the connection, and after showing the call icon that is generated on the page, initiate connection request again, to have rebulid long the connection with this page server to page server.
Further, according to the incoming call type in the incoming call parameter, the step of adjusting call queue comprises:
When the incoming call type is new incoming call, set up the incoming call object of incoming call, this incoming call object is joined in the call queue; Or
Represent that in the incoming call type incoming call when having incoming call, sets up the incoming call object of incoming call, replace the former incoming call object of this incoming call correspondence in the call queue; Or
When the incoming call type is the deletion incoming call, the incoming call object in the deletion call queue.
Further, client to the call icon that the operator chooses, activates the button of the traffic operation that can carry out selected call icon, the button of the traffic operation that shielding can't be carried out when showing the button of traffic operation.
Further, the mode of customer end adopted asynchronous browser dynamic script language and extend markup language (AJAX) is initiated connection request to page server.
Further, a kind of system that realizes the console business comprises client, and this client comprises: the data processing module of Lian Jieing, formation adjusting module, icon generation module and display module successively, wherein:
Data processing module is used for resolving the incoming call data after the incoming call data that receive the page server transmission, obtains the incoming call parameter from these incoming call data, and this incoming call parameter is sent to the formation adjusting module;
The formation adjusting module is used for the incoming call type according to received incoming call parameter, adjusts call queue, and call queue is sent to the icon generation module;
The icon generation module is used to the incoming call object in the call queue to generate call icon, and the call icon that is generated is sent to display module;
Display module is used for show Calls icon on the page, and shows the button of traffic operation.
Further, page server comprises data transmission blocks;
Data processing module also is used for initiating connection request to data transmission blocks;
Data transmission blocks is used for the connection request that the blocking data processing module is initiated, and sets up long the connection with data processing module, and long connection of passing through to be set up sends to data processing module with the incoming call data.
Further, display module when also being used on the page show Calls icon, sends the notification message that is showing to data processing module;
Data processing module, also be used for after the incoming call data that receive the page server transmission, discharge long the connection, and behind the notification message that is showing that receives the display module transmission, again initiate connection request to page server, to have rebulid long the connection with this page server.
Further, when the formation adjusting module is adjusted call queue according to the incoming call type, when the incoming call type is new incoming call, set up the incoming call object of incoming call, this incoming call object is joined in the call queue; Or
Represent that in the incoming call type incoming call when having incoming call, sets up the incoming call object of incoming call, replace the former incoming call object of this incoming call correspondence in the call queue; Or
When the incoming call type is the deletion incoming call, the incoming call object in the deletion call queue.
In sum, the present invention realizes the webpage representation of traffic, make the traffic incoming call that the operator can be known in real time under the actionless situation of the page, and the mode with icon represents calling, easy to operate, attractive in appearance neat, alleviated operator's operating pressure greatly, and make calling subscriber's stand-by period shorten such mode of operation novelty, directly perceived and easy-to-use, can significantly reduce the sense of fatigue in operator's practical operation, nervous sense, and importing in real time owing to incoming call message, reduce the stand-by period, improved operating efficiency, increased user's satisfaction.
Description of drawings
Fig. 1 realizes the schematic diagram of the networking mode of console business for present embodiment;
Fig. 2 realizes the flow chart of the method for console business for present embodiment;
Fig. 3 is the effect schematic diagram of present embodiment client show Calls icon;
Fig. 4 realizes the Organization Chart of the system of console business for present embodiment.
Embodiment
In order to solve the ease of use issues of web console product, the problem on the traffic is obtained, represents and operated to the data that must solve the traffic incoming call.In the present embodiment, make client reflect that in real time the web server data changes, and solves the real-time problem of data.For making web console interface more intuitively easy-to-use, dynamically generate animation icon according to the real time data of obtaining, and icon is sorted according to priority, according to icon state disabled action button is shielded, alleviate the operator's of client-side operating pressure, these measures greatly improve the console ease for use.
Below in conjunction with accompanying drawing present embodiment is elaborated.
Figure 1 shows that present embodiment realizes the networking mode of console business, comprises in the network: business platform, web server and client side, business platform is carried out service logic, sends incoming call message to the web server; The web server sends to client browser with the incoming call message that receives; Client browser produces page call information.
Fig. 2 is the flow chart of the method for present embodiment realization console business, comprising:
Step 201: the calling user dials console is introduced number, has produced an incoming call message, and after this incoming call message arrived business platform, business platform carried out sending to the web server after the initial treatment;
Initial treatment can be as allocation identification operations such as (ID).
Step 202: client browser (abbreviation client) is initiated connection request to the web server;
Client browser can pass through AJAX (asynchronous JavaScript and XML) mode, promptly under the situation that does not refresh the page, initiates connection request to the web server, causes bad visual effect with the exempt from customs examination operator.
Step 203:web server blocks the connection request of client browser, sets up long the connection with client browser;
After step 204:web server receives the incoming call message of business platform transmission, be packaged into the incoming call data (xml data) of xml (extend markup language) form, the long connection of passing through to be set up sends to client browser with the xml data;
Adopt long ways of connecting to send the xml data between web server and the client browser, can realize that calling subscriber's incoming call arrival interval is the shortest.
Step 205: after client browser receives the xml data, discharge long the connection, resolve the xml data, obtain the incoming call parameter among the xml,, adjust call queue according to the incoming call type;
If the incoming call type is new incoming call, then in internal memory, set up the incoming call object of this incoming call, the incoming call object is joined in the call queue in the internal memory; If the incoming call type is represented incoming call and for there being calling, then set up the incoming call object of this incoming call, replace the former incoming call object in the call queue; If the incoming call type is then deleted the incoming call object in the call queue for the deletion incoming call.
Step 206: client browser sorts to the call queue in the internal memory according to the precedence field of incoming call object;
Step 207: client browser is the incoming call object in the call queue, generate the dynamic calling icon, and according to the treatment state of incoming call object, call icon is divided into waits to accept incoming call and accepted two groups of incoming calls, on the page, be presented at the call waiting district respectively and accepted incoming call and distinguished;
In the call waiting district with when having accepted incoming call district's show Calls icon, can empty the call waiting district earlier and accept the existing icon of incoming call in distinguishing, be written into new icon again.
The icon of having accepted in the incoming call district is the incoming call that client has been accepted, needs etc. pending as shifts, transfers, tolls breakdown or operation such as maintenance.
Use GIF (GIF(Graphic Interchange format)) animation show Calls icon in the call waiting district, with attraction operator's attention, and, the essential information of showing the calling subscriber is arranged on call icon, the operator is come into plain view.
Client browser can use BOM (browser object model) and the DOM (DOM Document Object Model) among the javascript (browser dynamic script language) to generate call icon.
Step 208: client browser is initiated connection request again to the web server, and the web server blocks this request, sets up with the long of client browser to be connected;
It is in order in time to obtain next incoming call message that client browser is initiated connection request again, set up long the connection after, client browser is waited for next incoming call message.
Step 209: after the operator clicks call icon in the call waiting district, client browser is shown as selected state with call icon, the button of the traffic operation that activation can be carried out this call icon, the button of the traffic operation that shielding can not be carried out, behind operator's button click, carry out corresponding traffic and handle.
Behind operator's click-to-dial icon, client browser can be at the detailed district of user display of calling user's comprehensive information.
Fig. 3 is the display effect figure of client browser, the call icon of " Zhang San " by name in the call waiting district is the current traffic that can operate of choosing of operator, call icon is the GIF animation, show new traffic very visually, below one row's button is the button of traffic operation, to the button of choosing the traffic operation that icon can carry out is state of activation, and the button of the traffic operation that can not carry out is the gray states of conductively-closed.After the operator carried out traffic operation to the call icon button click, client browser carried out also the call icon of having accepted being repainted in the process that corresponding traffic handles, and was presented at and accepts in the incoming call district.
Fig. 4 is that present embodiment realizes the system of console business, comprising: client and page server, and client comprises: the data processing module of Lian Jieing, formation adjusting module, icon generation module and display module successively; Page server comprises: data transmission blocks;
Data processing module is used for resolving the incoming call data after the incoming call data that receive the page server transmission, obtains the incoming call parameter from these incoming call data, and this incoming call parameter is sent to the formation adjusting module; And adopt the mode of asynchronous JavaScript and extend markup language, initiate connection request, promptly under the situation that does not refresh the page, initiate connection request, cause bad visual effect with the exempt from customs examination operator to the web server to data transmission blocks.Also be used for after the incoming call data that receive the page server transmission, discharge long the connection, and behind the notification message that is showing that receives the display module transmission, initiate connection request again to page server, to have rebulid long the connection with this page server.
Data transmission blocks, be used for the connection request that the blocking data processing module is initiated, set up long the connection with data processing module, after receiving the incoming call message of business platform transmission, be packaged into the incoming call data (xml data) of xml form, the long connection of passing through to be set up sends to data processing module with the incoming call data.
The formation adjusting module is used for according to received incoming call type, adjusts call queue, and according to the precedence field of incoming call object, the call queue in the internal memory is sorted, and call queue is sent to the icon generation module.The process of adjusting call queue is: when the incoming call type is new incoming call, set up the incoming call object of incoming call, this incoming call object is joined in the call queue; Represent that in the incoming call type incoming call when having incoming call, sets up the incoming call object of incoming call, replace the former incoming call object of this incoming call correspondence in the call queue; Be deletion incoming call, the incoming call object in the deletion call queue in the incoming call type.
The icon generation module is used to the incoming call object in the call queue to generate call icon, and the call icon that is generated is sent to display module.
Display module is used for show Calls icon on the page, and shows the button of traffic operation.On the page, during the show Calls icon, send the notification message that is showing to data processing module; When showing the button of traffic operation,, activate the button of the traffic operation that can carry out, the button of the traffic operation that shielding can't be carried out to selected call icon to the call icon that the operator chooses.During the show Calls icon,, call icon is divided into waits to accept incoming call and accepted two groups of incoming calls, on the page, be presented at the call waiting district respectively and accepted incoming call and distinguished according to the treatment state of incoming call object.Use GIF animation show Calls icon in the call waiting district, with attraction operator's attention, and, the essential information of showing the calling subscriber is arranged on call icon, the operator is come into plain view.
One of ordinary skill in the art will appreciate that all or part of step in the said method can instruct related hardware to finish by program, program can be stored in the computer-readable recording medium, as read-only memory, disk or CD etc.Alternatively, all or part of step of the foregoing description also can use one or more integrated circuits to realize.Correspondingly, each module in the foregoing description can adopt the form of hardware to realize, also can adopt the form of software function module to realize.The present invention is not restricted to the combination of the hardware and software of any particular form.
Certainly; the present invention also can have numerous embodiments; in the situation that does not deviate from spirit of the present invention and essence thereof; those of ordinary skill in the art are when making various corresponding changes or variation according to the present invention; in every case any modification of being done within the spirit and principles in the present invention, be equal to replacements, improvement, all should be included within protection scope of the present invention.
Claims (10)
1. method that realizes the console business comprises:
Client is resolved described incoming call data after receiving the incoming call data of page server transmission, obtains the incoming call parameter from these incoming call data, according to the incoming call type in the described incoming call parameter, adjusts call queue;
Described client is that the incoming call object in the described call queue generates call icon, shows the call icon that is generated on the page, and shows the button of traffic operation.
2. the method for claim 1 is characterized in that, this method also comprises:
Before described client receives the incoming call data of page server transmission, initiate connection request to described page server;
Described page server blocks the connection request that described client is initiated, and sets up long the connection with this client, and long connection of passing through to be set up sends to described client with described incoming call data.
3. method as claimed in claim 2 is characterized in that, this method also comprises:
After described client receives the incoming call data of page server transmission, also discharge described long the connection, and after showing the call icon that is generated on the page, initiate connection request again, to have rebulid described long the connection with this page server to described page server.
4. as one of any described method of claim 1～3, it is characterized in that described according to the incoming call type in the described incoming call parameter, the step of adjusting call queue comprises:
When described incoming call type is new incoming call, set up the incoming call object of described incoming call, this incoming call object is joined in the described call queue; Or
Represent that in described incoming call type described incoming call when having incoming call, sets up the incoming call object of described incoming call, replace the former incoming call object of this incoming call correspondence in the described call queue; Or
When described incoming call type is the deletion incoming call, delete the incoming call object in the described call queue.
5. as one of any described method of claim 1～3, it is characterized in that,
Described client to the call icon that the operator chooses, activates the button of the traffic operation that can carry out selected call icon, the button of the traffic operation that shielding can't be carried out when showing the button of described traffic operation.
6. as claim 2 or 3 described methods, it is characterized in that: the mode of described customer end adopted asynchronous browser dynamic script language and extend markup language (AJAX) is initiated described connection request to described page server.
7. a system that realizes the console business comprises client, and this client comprises: the data processing module of Lian Jieing, formation adjusting module, icon generation module and display module successively, wherein:
Described data processing module is used for resolving described incoming call data after the incoming call data that receive the page server transmission, obtains the incoming call parameter from these incoming call data, and this incoming call parameter is sent to described formation adjusting module;
Described formation adjusting module is used for the incoming call type according to received incoming call parameter, adjusts call queue, and described call queue is sent to described icon generation module;
Described icon generation module is used to the incoming call object in the described call queue to generate call icon, and the call icon that is generated is sent to described display module;
Described display module is used for showing described call icon on the page, and shows the button of traffic operation.
8. system as claimed in claim 7 is characterized in that described page server comprises data transmission blocks;
Described data processing module also is used for initiating connection request to described data transmission blocks;
Described data transmission blocks is used to block the connection request that described data processing module is initiated, and sets up long the connection with described data processing module, and long connection of passing through to be set up sends to described data processing module with described incoming call data.
9. system as claimed in claim 8 is characterized in that:
Described display module when also being used on the page showing described call icon, sends the notification message that is showing to described data processing module;
Described data processing module, also be used for after the incoming call data that receive the page server transmission, discharge described long the connection, and behind the notification message that is showing that receives described display module transmission, again initiate connection request to described page server, to have rebulid described long the connection with this page server.
10. as one of any described system of claim 7～9, it is characterized in that:
When described formation adjusting module is adjusted call queue according to described incoming call type, when described incoming call type is new incoming call, set up the incoming call object of described incoming call, this incoming call object is joined in the described call queue; Or
Represent that in described incoming call type described incoming call when having incoming call, sets up the incoming call object of described incoming call, replace the former incoming call object of this incoming call correspondence in the described call queue; Or
When described incoming call type is the deletion incoming call, delete the incoming call object in the described call queue.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010256031.5A CN101938580B (en) | 2010-08-13 | 2010-08-13 | Method and system for realizing attendant console service |
| PCT/CN2010/079744 WO2012019406A1 (en) | 2010-08-13 | 2010-12-14 | Method, system and client for realizing traffic console service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010256031.5A CN101938580B (en) | 2010-08-13 | 2010-08-13 | Method and system for realizing attendant console service |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN101938580A true CN101938580A (en) | 2011-01-05 |
| CN101938580B CN101938580B (en) | 2015-06-03 |
Family
ID=43391698
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201010256031.5A Active CN101938580B (en) | 2010-08-13 | 2010-08-13 | Method and system for realizing attendant console service |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN101938580B (en) |
| WO (1) | WO2012019406A1 (en) |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012152116A1 (en) * | 2011-07-20 | 2012-11-15 | 中兴通讯股份有限公司 | Call forwarding method and system and web server |
| CN104394270B (en) * | 2014-11-20 | 2016-09-07 | 北京安奇智联科技有限公司 | The method and apparatus that auxiliary receives calls |
| CN106341562A (en) * | 2016-11-07 | 2017-01-18 | 上海易谷网络科技有限公司 | Method for selecting customer service staff in Internet environment |
| CN109547653A (en) * | 2018-12-11 | 2019-03-29 | 南京小灵呼科技有限公司 | A kind of call center's incoming call bullet screen system and method based on B/S framework |
| CN111586243A (en) * | 2020-04-20 | 2020-08-25 | 深圳震有科技股份有限公司 | Voice scheduling method and device, intelligent terminal and storage medium |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20050105711A1 (en) * | 2003-11-18 | 2005-05-19 | Stuart Morris | Systems and methods for an operator system service |
| CN101079928A (en) * | 2007-06-26 | 2007-11-28 | 中兴通讯股份有限公司 | Customer call center system |
| CN101136842A (en) * | 2006-08-28 | 2008-03-05 | 中兴通讯股份有限公司 | Conversation inceptive protocol based IP traffic console system and calling method thereof |
| CN101394307A (en) * | 2008-11-07 | 2009-03-25 | 阿里巴巴集团控股有限公司 | Method, apparatus and system for on-line user amount statistic |
| CN101415048A (en) * | 2008-12-09 | 2009-04-22 | 中国电信股份有限公司 | Call centre system |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101267476A (en) * | 2008-04-23 | 2008-09-17 | 北京佳讯飞鸿电气股份有限公司 | A simple call control method for dispatching communication |
-
2010
- 2010-08-13 CN CN201010256031.5A patent/CN101938580B/en active Active
- 2010-12-14 WO PCT/CN2010/079744 patent/WO2012019406A1/en active Application Filing
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20050105711A1 (en) * | 2003-11-18 | 2005-05-19 | Stuart Morris | Systems and methods for an operator system service |
| CN101136842A (en) * | 2006-08-28 | 2008-03-05 | 中兴通讯股份有限公司 | Conversation inceptive protocol based IP traffic console system and calling method thereof |
| CN101079928A (en) * | 2007-06-26 | 2007-11-28 | 中兴通讯股份有限公司 | Customer call center system |
| CN101394307A (en) * | 2008-11-07 | 2009-03-25 | 阿里巴巴集团控股有限公司 | Method, apparatus and system for on-line user amount statistic |
| CN101415048A (en) * | 2008-12-09 | 2009-04-22 | 中国电信股份有限公司 | Call centre system |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012152116A1 (en) * | 2011-07-20 | 2012-11-15 | 中兴通讯股份有限公司 | Call forwarding method and system and web server |
| CN102891939A (en) * | 2011-07-20 | 2013-01-23 | 中兴通讯股份有限公司 | Method and system for call forwarding and webpage server |
| CN104394270B (en) * | 2014-11-20 | 2016-09-07 | 北京安奇智联科技有限公司 | The method and apparatus that auxiliary receives calls |
| CN106341562A (en) * | 2016-11-07 | 2017-01-18 | 上海易谷网络科技有限公司 | Method for selecting customer service staff in Internet environment |
| CN109547653A (en) * | 2018-12-11 | 2019-03-29 | 南京小灵呼科技有限公司 | A kind of call center's incoming call bullet screen system and method based on B/S framework |
| CN111586243A (en) * | 2020-04-20 | 2020-08-25 | 深圳震有科技股份有限公司 | Voice scheduling method and device, intelligent terminal and storage medium |
Also Published As
| Publication number | Publication date |
|---|---|
| CN101938580B (en) | 2015-06-03 |
| WO2012019406A1 (en) | 2012-02-16 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US6501779B1 (en) | Network communication system | |
| KR101124766B1 (en) | System and method for managing a contact center with a graphical call connection metaphor | |
| CN101415048B (en) | Call centre system | |
| CN101605168B (en) | Method, system and mobile communication terminal for managing contact information | |
| CN103428377A (en) | Visible IVR (Interactive Voice Response) implementation method and system | |
| JP2013541872A (en) | Voice-screen ARS service system, method for providing the same, and computer-readable recording medium | |
| CN103117960A (en) | System and method of broadband user speeding up access bandwidth in self-service mode | |
| CN101938580B (en) | Method and system for realizing attendant console service | |
| CN105205072B (en) | The methods of exhibiting and system of webpage information | |
| US6285683B1 (en) | Method and apparatus for providing extended capability telephone services via an automated server | |
| CN111147455B (en) | Outbound dialing method and device based on SIP (Session initiation protocol) protocol and electronic equipment | |
| CN109391539A (en) | A kind of message treatment method and device | |
| CN103155530B (en) | Merge including network-telecommunications that script command is downloaded to user terminal | |
| WO2015158150A1 (en) | Method and apparatus enabling user to establish communication with third party | |
| CN107635016A (en) | A kind of call-information management method and system based on big data | |
| CN1997022B (en) | Remotely controllable soft keys | |
| CN109766315A (en) | Document presentation method and terminal, computer storage medium, computer equipment | |
| CN105812460A (en) | Mobile Internet message push technology for enterprise customers | |
| KR101506434B1 (en) | Method of counsulting with changing a text to a voice | |
| CN101351004A (en) | Data processing method, terminal, server and network system | |
| CN109889645A (en) | The voice communication way of recording, real-time communication device and computer program product | |
| CN112637795B (en) | On-hook short message transmission method, server, terminal equipment, system and storage medium | |
| CN105122851A (en) | System for transmitting heterogeneous network-linked data and method therefor | |
| CN105704003A (en) | Instant communication interaction method and terminal | |
| CN101001415A (en) | Multi-network mixing interaction communication system of mobile communication equipment |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant |