CN103428377A - Visible IVR (Interactive Voice Response) implementation method and system - Google Patents
Visible IVR (Interactive Voice Response) implementation method and system Download PDFInfo
- Publication number
- CN103428377A CN103428377A CN2013103434224A CN201310343422A CN103428377A CN 103428377 A CN103428377 A CN 103428377A CN 2013103434224 A CN2013103434224 A CN 2013103434224A CN 201310343422 A CN201310343422 A CN 201310343422A CN 103428377 A CN103428377 A CN 103428377A
- Authority
- CN
- China
- Prior art keywords
- menu
- hot line
- user
- information
- client
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
- H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
- H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
- H04M2203/554—Data synchronization
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention can realize visualization of IVR (Interactive Voice Response) simply and efficiently through clients installed on the currently popular intelligent terminals such as intelligent mobile phones, PAD and computers based on the Internet or Mobile Internet. The clients can show a voice navigation menu via intuitional ways such as a list, a tree diagram and a organization chart to realize the visualization of the menu; relevant videos or texts can be pushed based on the menu selected by a user to enhance interactivity and service capability; relevant videos also can be played when the user waits for putting through; even for the hotlines without voice navigation, relevant videos or texts also can be pushed to the user before or after the user puts through only by making a registration in the system. The essence is that public data networks (Internet and Mobile Internet) are regarded as a data transmission channel, the contents such as the voice navigation menu and the multimedia interactive information are stored at the service end in advance, and the clients can update the contents synchronously. Through such the mode, all the functions provided by 3G-IVVR (Interactive Voice and Video Response) can be realized at an extremely low cost.
Description
Technical field
The present invention relates to Internet technology, development of Mobile Internet technology, the communication technology.
Background technology
(Call Center) is called Customer Service Center in early days in call center, to take telecommunications network as support, it is integrated to take advanced computer and CTI(computer and telecommunications) technology, IVR technology be the integrated information service system supported, it is the important bridge of client and enterprises/government departments effective communication, the current appearance along with immediate communication tools such as micro-letter, QQ, the external means of communication in call center also presents variation, but phone is still its main tool of communications, numerous clients are still by using phone obtain consultation information, transacting business or complained from enterprise.
Telephone service mainly comprises automatic speech service and two kinds of modes of manual service, no matter use which kind of mode, after dialing hot line, generally at first hear enterprise's greeting, then the IVR of call center can play one section voice, and the client selects by listening to voice business or the service that oneself will handle.
Because the report of voice is serials, the client must the one-level one-level listen to voice broadcast, select business or the service that oneself will handle, cause efficiency lower, also affected the perception of client to corporate image, industry never has good way and solves this problem.
IVVR technology (Interactive Video and Voice Response) had appearred afterwards, this technology is based on codes and standards H.324, can be when the user dials the customer service hot line by smart mobile phone, simultaneous display video and text message, thereby realize that IVR's is visual, but this technology has a fatal defect: need on existing Call Center Platform, increase expensive investment, and the 3G standard of different operators is different, and (mobile and UNICOM adopts the 3G-H.324M standard, telecommunications adopts the SIP standard based on the IMS framework), also there is larger problem in compatibility, cause 3G-IVVR in reality well should not use, this is because these standard-requireds adopt special data channel after all, technical difficulty is large, and require call center to increase great amount of investment newly, cause business to be difficult to carry out.
This patent looks for another way, Internet-based, pass through client, the simple and effective realization separating of voice and data channel, can realize the function that 3G-IVVR provides with extremely low cost: the voice navigation menu content is stored in service end, and can download in time client, client can with list, arborescence, organisational chart etc. intuitively mode show voice navigation menu, realize the visual of menu; Can, according to menu push associated video or the text of user's selection, strengthen interactive and service ability; During the user waits for connection, also can play associated video; Instant to there is no the hot line of Voice Navigation, as long as registered in this system, also can, after the user connects front or connection, push associated video or text to the user.
Summary of the invention
The present invention provides a kind of better multimedia interaction ability that provides for enterprise's hot line, solve the problem that the user must serial when dialing hot line listens to selection business after voice, can allow the user select service menu by visual means, the user connect front or handle the business that hot line provides in better multimedia interaction ability is provided.
A kind of visual IVR implementation method, system and client, the method comprises:
Dial hot line based on client software;
The user, before calling or in conversation, provides interactive menu by client to the user, facilitates the user to select the business that will handle;
Handle in the business that hot line provides the multimedia interaction ability is provided before the user connects hot line or by self-service mode.
This client software can be showed voice navigation menu with graphics mode;
This client is usingd the Internet or mobile Internet as data channel, rather than transmits the data messages such as hot line associated video, word based on designated lanes such as traditional 3G-H.324.
Show service menus at different levels with graphic form to the user, the user realizes self-service business or turns artificial by choosing the corresponding service menu item, by client, realizes the visual of IVR Voice Navigation, without by listening to step by step voice navigation menu, carrying out the selection business.
The mode that shows voice navigation menu can be one section common language, can be also to show by list mode or tree structure mode or organizational structure mode.
List mode: it is characterized in that one-level one-level display menu, first in the list mode, demonstrate the one-level menu item, after the user selects a certain menu, then continue to show in the list mode each submenu that this menu is corresponding;
Tree structure mode: show menu option in the arborescence mode, click on arborescence after a certain node menu, if also have submenu, each child node menu under this node menu of unfolded demonstration under this node menu; Can determine according to the screen size of the equipment of showing menu it is display menu step by step, or the whole menus of disposable demonstration or demonstration part menu;
Organizational structure mode: show menu option in the organizational structure mode, on the click organizational structure, after a certain node menu, so under node, also have submenu, each child node menu under this node menu of unfolded demonstration; Can determine according to the screen size of the equipment of showing menu it is display menu step by step, or the whole menus of disposable demonstration or demonstration part menu;
According to the difference of the organizational form of menu item, when choice menus, the user can be switched selection between different menu: to the menu of organizing in the list mode, the user can pass through return push-button, turns back to previous menu; To the menu of organizing with tree structure or organizational structure mode, the user can directly jump to the another one menu from a menu.
Can before dialing hot line, show the menu of hot line Voice Navigations at different levels with graphics mode, called through again hot line after the user chooses service menu.
Also can first call through hot line, show the one-level menu of hot line simultaneously, the menu item of then selecting according to the user, then the menu that shows downstream, until the menu option that the user is required occurs, complete Self-Service or turn artificial.
The user can select own required menu by the mode of button or touch.
Select in the process of service menu the user, or choosing business, wait in the process of call establishment central platform, can, to information such as user's pushing video, texts, realize that better user experiences or publicity.
After the user chooses business, can push interactive video, text message to the user by service end, guides user is carried out Business Processing.
To enterprise's hot line of Voice Navigation is not set, also can, before hot line is connected, to information such as user's pushing video, texts, realize that better user experiences or publicity.
A kind of visual IVR system, this system comprises server, client, wherein
Described server for the menu information that receives and store hot line, with the relevant multimedia messages of selection service menu, enterprises propagandist information etc., the reception client-requested, transmission hot line relevant information is to client;
Described client is for showing hot line menu information, multimedia messages; Send user's selection information to service end; Play associated multimedia information, enterprises propagandist information; Realize that hot line dials.
Described server further comprises hot line information unit, query processing unit and Database Unit, wherein,
Described hot line information unit completes the registration of hot line number, the maintenance of information of hot line voice menu, multimedia interaction information maintenance, the maintenance of publicity text message;
Described query processing unit receives client-requested, returns to Query Result;
Described Database Unit completes the storage of hot line number, hot line voice menu information, multimedia interaction information, publicity text message.
Described hot line information unit completes the registration of hot line number, the maintenance of information of hot line voice menu, multimedia interaction information maintenance, the maintenance of publicity text message;
Described query processing unit receives client-requested, returns to Query Result;
Described Database Unit completes the storage of hot line number, hot line voice menu information, multimedia interaction information, publicity text message.
Described hot line voice menu information further comprises hot line number, menu level, pad name, menu numbering etc.
Described multimedia interaction information further comprises hot line number, menu numbering, corresponding multimedia file etc.
The publicity text that described publicity text message further comprises the hot line number, play while dialing hot line, menu numbering, the publicity text play while selecting service menu etc.
Described client further comprises hot line information memory cell, hot line information query unit, visual menu and multimedia show unit, interactive control unit, wherein,
Described hot line information memory cell completes the storage of a collection of hot line relevant information, and canned data comprises hot line number, hot line voice menu information, multimedia interaction information, publicity text message;
The hot line that described hot line information query unit is concerned about from described server lookup user, and store this locality into; Initiate request according to the hot line number to server, obtain up-to-date hot line number related voice menu information, multimedia interaction information, publicity text message;
Described visual menu and multimedia show unit require graphically to show hot line related voice menu information and multimedia interaction information, publicity text message according to interactive control unit;
Obtaining of described interactive control unit information completing user button, and the button of selecting according to the user, show respective menu, media information or text by visual menu and multimedia show unit.
The accompanying drawing explanation
Fig. 1 is grid topology schematic diagram;
Fig. 2 is client terminal structure schematic diagram in specific implementation of the present invention;
Fig. 3 is service end structural representation in specific implementation of the present invention;
Fig. 4 dials the schematic flow sheet of connecting hot line after client completes choice menus again in specific implementation of the present invention;
Fig. 5 carries out the schematic flow sheet of interactive menu setecting in conversation in specific implementation of the present invention;
Fig. 6 is the schematic flow sheet that in specific implementation of the present invention, multimedia interaction information is showed.
Embodiment
For better explanation content of the present invention, referring to the accompanying drawing embodiment that develops simultaneously, the present invention is described in more detail.
After current client dials hot line, generally at first hear enterprise's (or government department, enterprises and institutions) greeting, then the IVR of call center can play one section voice, and the client selects by listening to voice business or the service that oneself will handle.Because the report of voice is serials, the client must the one-level one-level listen to voice broadcast, select business or the service that oneself will handle, cause efficiency lower, also affected the perception of client to corporate image, industry never has good way and solves this problem.
Core concept of the present invention: in conjunction with current popular intelligent terminal (mobile phone, PAD, computer etc.), solve a kind of client when dialing hot line by the Internet or mobile Internet, realize the method for the perfection interaction of client and enterprise: voice menu is visual, can introduce the interactive means such as video and text when the client dials hot line, allow and dial the more intelligent and hommization that hot line becomes.The smart mobile phone of below take based on android is example, the summary of the invention that is elaborated by reference to the accompanying drawings, the network topology schematic diagram that Fig. 1 is system in specific implementation of the present invention.
Embodiment mono-
Describe in detail and first by client, complete menu setecting below in conjunction with accompanying drawing, the implementation method of then putting through hot line is elaborated.
The structural representation that Fig. 2 is client in specific implementation of the present invention, the popular three-decker exploitation of customer end adopted, comprise four modules: visual menu and multimedia show unit 101, hot line information query unit 102, visual interactive control unit 103, hot line information memory cell 104.
Visual menu and multimedia show unit 101 realize that hot line voice navigation menu pattern exhibiting, multimedia messages are showed, the enterprises propagandist text message is showed;
The hot line that hot line information query unit 102 is concerned about from described server lookup user, and store this locality into; Initiate request according to the hot line number to server, obtain up-to-date voice menu information and multimedia messages, advertisement information;
Interactive control unit 103 is determined the logic rules of information displays, with display menus such as list mode or arborescence, organisational charts.Determine the business rule of multimedia messages and enterprises propagandist information display;
Hot line information memory cell 104 completes the storage of a collection of hot line relevant information, and canned data comprises hot line title, number, associated multimedia information, enterprises propagandist text message etc.
The structural representation that Fig. 3 is service end in specific implementation of the present invention, service end adopts popular three-decker exploitation, comprises three modules: query processing unit 201, hot line information unit 202, Database Unit 203;
Query processing unit 201 receives client-requested, returns to Query Result;
Hot line information unit 202 completes the registration of hot line number, the maintenance of information of hot line voice menu, multimedia interaction information maintenance, the maintenance of publicity text message;
Database Unit 203 completes the storage of hot line number, hot line voice menu information, multimedia interaction information, publicity text message.
Below, for ease of understanding, describe in detail first and complete the voice navigation menu selection in client in conjunction with Fig. 4, and then dial the concrete steps of hot line, specifically comprise:
Whether step 802, client, according to the hot line that will dial, have up-to-date voice navigation menu, multimedia interaction video or text from server sync, if any downloading to client.
It is pointed out that having or not the judgement of up-to-date voice navigation menu, can be good by when upgrading service end hot line voice menu, generate a up-to-date version at every turn, have or not up-to-date hot line voice navigation menu by version number's judgement of comparing client and service end.
It is pointed out that when showing menu, need the screen size of considering running client to be showed, proper by the list mode for mobile phone.For giving the better human nature service of client, can be when showing the one-level menu, below show enterprise's salutatory.
After the user selects a certain service menu, a certain multimedia messages of configuration is so arranged under service menu, need to be at this multimedia messages of client shows.
It is pointed out that due to the client operating system difference, when choosing menu and breathed out, concrete grammar can there are differences, and in this specific embodiment, is can move to realize by carrying out intent.ACTION_CALL under the Android system.Specifically can be according to the hot line characteristic when realizing, by transmitting different parameters, realize: as the hot line number supports continuous dial (such as mobile customer service hot line is 10086, if but we dial 1008611 these numbers with cell phone, (than more than 10,086 2, this number (1008611) also can the called center receives and identifies) we,, when transmitting telephone number, can directly select the pattern of hot line number+menus numberings at different levels to make a call so.If the hot line number is not supported continuous dial, we are when carrying out the intent.ACTION_CALL action, number argument is constructed as follows: number argument=" hot line number "+one or more comma composition+one-level menu numberings+one or more comma composition+second-level menu numberings+one or more comma composition+three-stage menu numberings+... (length of the voice document that the number of the comma that need to insert between hot line number and menu at different levels need to be play according to call center determines, but this numerical value configured in advance is at information memory cell 104), as after the user dials 10000 telecommunications customer services, at first selected second menu under the one-level menu, then selected the 3rd menu in the second-level menu occurred, when carrying out the intent.ACTION_CALL action, the number argument of transmitting is " 10000, , , 2, , , , 4 ".
Embodiment bis-
Below in conjunction with flow chart 5, after the detailed description client is first connected hot line, according to the menu of customer selecting, show subordinate's menu that this menu is corresponding, and in real time the menu of customer selecting numbering is passed to call center, specifically comprise:
Whether step 902, client, according to the hot line that will dial, have up-to-date voice navigation menu, multimedia interaction video or text from server sync, if any downloading to client.
It is pointed out that when showing menu, need the screen size of considering running client to be showed, proper by the list mode for mobile phone.For giving the better human nature service of client, can be when showing the one-level menu, below show enterprise's salutatory.
After step 904, user select a certain menu, client is obtained user's selection, and sends menu number information (key information) to call center.Then according to hot line information configuration situation, further show subordinate's menu of this menu, and, according to the service attribute of choice menus, play associated multimedia interdynamic video or text.
It is pointed out that and obtain key information due to needs in conversation, and this is under different clients, difference due to the operating system of client operation, have larger otherness, under the Android system, need to revise android bottom Phone module and just can get key information.
The menu option that step 905, call center pass over according to client, directly provide related service to the user, completes this time and call out, and realizes dialing of visual IVR.
Embodiment tri-
, realize and client's multimedia interaction step when the user dials hot line by client below in conjunction with Fig. 6 explanation, specifically comprise:
For enhancement-client and user's interactivity, can, when the user selects a certain menu, can to the user, be pointed out by the mode of play multimedia, as during the identifying code of pointing out the user to input credit card, can play one section little video at screen, what prompting user rs authentication code is, can where find.Describe concrete implementation step in detail below in conjunction with Fig. 6:
The above; be only the present invention's embodiment preferably, but protection scope of the present invention is not limited to this, anyly is familiar with in technical scope that those skilled in the art disclose in the present invention; can want easily variation or the replacement of beating, within all protection scope of the present invention should being encompassed in.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.
Claims (12)
1. a visual IVR implementation method, is characterized in that, comprising:
Dial hot line based on client software;
The user, before calling or in conversation, provides interactive menu by client to the user, facilitates the user to select the business that will handle;
Handle in the business that hot line provides the multimedia interaction ability is provided before the user connects hot line or by self-service mode.
2. method according to claim 1, is characterized in that, described based on client software, comprising:
This client software can be showed voice navigation menu with graphics mode;
This client is usingd the Internet or mobile Internet as data channel, rather than transmits the data messages such as hot line associated video, word based on designated lanes such as traditional 3G-H.324.
3. method according to claim 1, is characterized in that, described interactive menu comprises:
Show service menus at different levels with graphic form to the user, the user realizes self-service business or turns artificial by choosing the corresponding service menu item, by client, realizes the visual of IVR Voice Navigation, without by listening to step by step voice navigation menu, carrying out the selection business.
4. method according to claim 3, is characterized in that, describedly with graphics mode, to the user, shows menus at different levels, comprising:
The mode that shows voice navigation menu can be one section common language, can be also by list mode or tree structure mode or organizational structure form or the demonstration of other graphics modes;
Client can show the menu of hot line Voice Navigations at different levels before dialing hot line with graphics mode, called through hot line after the user chooses service menu again;
Client also can first call through hot line, shows the one-level menu of hot line simultaneously, and the menu item of then selecting according to the user, show subordinate's menu of this menu item, until the menu option that the user is required occurs, completes Self-Service or turn artificial;
The user can select own required menu by the mode of button or touch.
5. method according to claim 4, is characterized in that, described by list mode or tree structure mode or organizational structure mode or the demonstration of other graphics modes, comprising:
List mode: it is characterized in that one-level one-level display menu, first in the list mode, demonstrate the one-level menu item, after the user selects a certain menu, then continue to show in the list mode each submenu that this menu is corresponding;
Tree structure mode: show menu option in the arborescence mode, click on arborescence after a certain node menu, if also have submenu, each child node menu under this node menu of unfolded demonstration under this node menu; Can determine according to the screen size of the equipment of showing menu it is display menu step by step, or the whole menus of disposable demonstration or demonstration part menu;
Organizational structure mode: show menu option in the organizational structure mode, on the click organizational structure, after a certain node menu, so under node, also have submenu, each child node menu under this node menu of unfolded demonstration; Can determine according to the screen size of the equipment of showing menu it is display menu step by step, or the whole menus of disposable demonstration or demonstration part menu;
According to the difference of the organizational form of menu item, when choice menus, the user can be switched selection between different menu: to the menu of organizing in the list mode, the user can pass through return push-button, turns back to previous menu; To the menu of organizing with tree structure or organizational structure mode, the user can directly jump to the another one menu from a menu.
6. method according to claim 1, is characterized in that, the multimedia interaction ability is provided, and comprising:
Select in the process of service menu the user, or, in the process that chooses service menu wait connection hot line, can, to information such as user's pushing video, texts, realize that better user experiences or publicity;
After the user chooses business, can push interactive video, text message to the user by service end, guides user is carried out Business Processing;
To enterprise's hot line of Voice Navigation is not set, also can, before hot line is connected, to information such as user's pushing video, texts, realize that better user experiences or publicity.
7. a visual IVR system, is characterized in that, this system comprises server, client, comprising:
Described server for the menu information that receives and store hot line, with the relevant multimedia messages of selection service menu, enterprises propagandist information etc., the reception client-requested, transmission hot line relevant information is to client;
Described client is for showing hot line menu information, multimedia messages; Send user's selection information to service end; Play associated multimedia information, enterprises propagandist information; Realize that hot line dials.
8. method according to claim 7, is characterized in that, described server further comprises hot line information unit, query processing unit and Database Unit, comprising:
Described hot line information unit completes the registration of hot line number, the maintenance of information of hot line voice menu, multimedia interaction information maintenance, the maintenance of publicity text message;
Described query processing unit receives client-requested, returns to Query Result;
Described Database Unit completes the storage of hot line number, hot line voice menu information, multimedia interaction information, publicity text message.
9. method according to claim 8, is characterized in that, described hot line voice menu information further comprises hot line number, menu level, pad name, menu numbering etc.
10. method according to claim 8, is characterized in that, described multimedia interaction information further comprises hot line number, menu numbering, corresponding multimedia file etc.
11. method according to claim 8, is characterized in that, the publicity text that described publicity text message further comprises the hot line number, play while dialing hot line, menu numbering, the publicity text play while selecting service menu etc.
12. method according to claim 7, is characterized in that, described client further comprises hot line information memory cell, hot line information query unit, visual menu and multimedia show unit, interactive control unit, comprising:
Described hot line information memory cell completes the storage of a collection of hot line relevant information, and canned data comprises hot line number, hot line voice menu information, multimedia interaction information, publicity text message;
The hot line that described hot line information query unit is concerned about from described server lookup user, and store this locality into; Initiate request according to the hot line number to server, obtain up-to-date hot line number related voice menu information, multimedia interaction information, publicity text message;
Described visual menu and multimedia show unit require graphically to show hot line related voice menu information and multimedia interaction information, publicity text message according to interactive control unit;
Obtaining of described interactive control unit information completing user button, and the button of selecting according to the user, show respective menu, media information or text by visual menu and multimedia show unit.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2013103434224A CN103428377A (en) | 2013-08-08 | 2013-08-08 | Visible IVR (Interactive Voice Response) implementation method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2013103434224A CN103428377A (en) | 2013-08-08 | 2013-08-08 | Visible IVR (Interactive Voice Response) implementation method and system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN103428377A true CN103428377A (en) | 2013-12-04 |
Family
ID=49652528
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2013103434224A Pending CN103428377A (en) | 2013-08-08 | 2013-08-08 | Visible IVR (Interactive Voice Response) implementation method and system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN103428377A (en) |
Cited By (30)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103701875A (en) * | 2013-12-11 | 2014-04-02 | 乐视网信息技术（北京）股份有限公司 | Multimedia file pushing method and device |
| CN103997575A (en) * | 2014-04-30 | 2014-08-20 | 小米科技有限责任公司 | Method and device for acquiring voice service |
| CN103997574A (en) * | 2014-04-30 | 2014-08-20 | 小米科技有限责任公司 | Method and device for acquiring voice service |
| CN104010095A (en) * | 2014-04-30 | 2014-08-27 | 小米科技有限责任公司 | Method and device for obtaining voice services |
| CN104010096A (en) * | 2014-06-12 | 2014-08-27 | 苏州乐聚一堂电子科技有限公司 | Voice call navigation system |
| CN104125347A (en) * | 2014-06-24 | 2014-10-29 | 小米科技有限责任公司 | Voice service acquiring method and device |
| CN104202342A (en) * | 2014-09-26 | 2014-12-10 | 携程计算机技术（上海）有限公司 | Visualized voice communication system and communication method |
| CN104902585A (en) * | 2015-06-09 | 2015-09-09 | 北京译随行资讯有限公司 | Call access method and device and terminal equipment |
| CN105025178A (en) * | 2014-04-18 | 2015-11-04 | 北京艾沃信通讯技术有限公司 | Method and system for converting interactive voice response into interactive text response |
| CN105120116A (en) * | 2015-09-08 | 2015-12-02 | 上海斐讯数据通信技术有限公司 | Method for creating language recognition menu and mobile terminal |
| CN105141792A (en) * | 2015-08-11 | 2015-12-09 | 北京思特奇信息技术股份有限公司 | Service inquiry method and service inquiry system based on visual IVR (Interactive Voice Response) |
| WO2015184836A1 (en) * | 2014-10-23 | 2015-12-10 | 中兴通讯股份有限公司 | Call processing method and device |
| CN105162996A (en) * | 2014-07-18 | 2015-12-16 | 上海触乐信息科技有限公司 | Intelligent service interaction platform apparatus, system, and implementing method |
| CN105208228A (en) * | 2015-08-31 | 2015-12-30 | 努比亚技术有限公司 | Method and device for realizing self-service |
| CN105306754A (en) * | 2015-11-20 | 2016-02-03 | 上海携程商务有限公司 | Method for transferring parameter in speech communication process of mobile phone |
| CN105554278A (en) * | 2015-12-18 | 2016-05-04 | 小米科技有限责任公司 | Service setting method and device as well as mobile terminal |
| CN105721470A (en) * | 2016-02-19 | 2016-06-29 | 广州盛华信息有限公司 | Method for realizing visual access of calling center |
| CN105933555A (en) * | 2016-06-12 | 2016-09-07 | 腾讯科技（深圳）有限公司 | Method, system and related device for communicating with call center |
| WO2016145921A1 (en) * | 2015-03-16 | 2016-09-22 | 中兴通讯股份有限公司 | Method and device for selecting service provider service, and computer storage medium |
| US9560200B2 (en) | 2014-06-24 | 2017-01-31 | Xiaomi Inc. | Method and device for obtaining voice service |
| CN107888785A (en) * | 2017-12-26 | 2018-04-06 | 中兴通讯股份有限公司 | Realize the method, terminal and service end system of interactive voice and video response |
| CN108735215A (en) * | 2018-06-07 | 2018-11-02 | 爱驰汽车有限公司 | Interactive system for vehicle-mounted voice, method, equipment and storage medium |
| CN108989585A (en) * | 2018-08-15 | 2018-12-11 | 深圳平安综合金融服务有限公司上海分公司 | In the method and device of telephonic communication scene application visual media |
| CN109151227A (en) * | 2018-09-21 | 2019-01-04 | 珠海格力电器股份有限公司 | Audio communication method, device and terminal and computer storage medium |
| CN109327630A (en) * | 2018-11-27 | 2019-02-12 | 中兴通讯股份有限公司 | A kind of method, apparatus that dialing hotline, equipment and storage medium |
| CN109525738A (en) * | 2018-12-28 | 2019-03-26 | 努比亚技术有限公司 | Telephone customer service method, telephone customer service equipment and readable storage medium storing program for executing |
| US10452233B2 (en) | 2014-07-18 | 2019-10-22 | Shanghai Chule (Cootek) Information Technology Co., Ltd. | Information interactive platform, system and method |
| CN111526252A (en) * | 2020-04-30 | 2020-08-11 | 中卓信（北京）科技有限公司 | Data interaction method, data interaction device and electronic equipment |
| CN111756769A (en) * | 2020-07-09 | 2020-10-09 | 北京华安信联通信技术有限公司 | Method, system and streaming media for multimedia interaction in IMS voice network |
| CN112511704A (en) * | 2021-02-05 | 2021-03-16 | 深圳市阿卡索资讯股份有限公司 | Self-service lesson-contracting method and device based on interactive voice response system |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1510896A (en) * | 2002-12-20 | 2004-07-07 | �Ҵ���˾ | Communication method and system between user and alternate phonic acknowledge application |
| JP2011501499A (en) * | 2007-10-12 | 2011-01-06 | コール ゲイト カンパニー リミテッド | Screen ARS service providing system through call control function of mobile communication terminal and operation method thereof |
| CN101997994A (en) * | 2009-08-25 | 2011-03-30 | 北京合力金桥软件技术有限责任公司 | Interactive voice and video response (IVVR) system and method for improving automatic telephone service by video media technology |
| CN202331655U (en) * | 2011-08-04 | 2012-07-11 | 中国工商银行股份有限公司 | Audio-video integrated self-service system and equipment |
| CN102739880A (en) * | 2012-07-05 | 2012-10-17 | 上海海港通信技术有限公司 | Visual telephone navigation method based on mobile internet |
-
2013
- 2013-08-08 CN CN2013103434224A patent/CN103428377A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1510896A (en) * | 2002-12-20 | 2004-07-07 | �Ҵ���˾ | Communication method and system between user and alternate phonic acknowledge application |
| JP2011501499A (en) * | 2007-10-12 | 2011-01-06 | コール ゲイト カンパニー リミテッド | Screen ARS service providing system through call control function of mobile communication terminal and operation method thereof |
| CN101997994A (en) * | 2009-08-25 | 2011-03-30 | 北京合力金桥软件技术有限责任公司 | Interactive voice and video response (IVVR) system and method for improving automatic telephone service by video media technology |
| CN202331655U (en) * | 2011-08-04 | 2012-07-11 | 中国工商银行股份有限公司 | Audio-video integrated self-service system and equipment |
| CN102739880A (en) * | 2012-07-05 | 2012-10-17 | 上海海港通信技术有限公司 | Visual telephone navigation method based on mobile internet |
Cited By (42)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103701875A (en) * | 2013-12-11 | 2014-04-02 | 乐视网信息技术（北京）股份有限公司 | Multimedia file pushing method and device |
| CN105025178A (en) * | 2014-04-18 | 2015-11-04 | 北京艾沃信通讯技术有限公司 | Method and system for converting interactive voice response into interactive text response |
| CN105025178B (en) * | 2014-04-18 | 2018-05-04 | 北京艾沃信通讯技术有限公司 | Interactive voice response is converted to the method and system of interactive text response |
| CN103997575A (en) * | 2014-04-30 | 2014-08-20 | 小米科技有限责任公司 | Method and device for acquiring voice service |
| CN103997574A (en) * | 2014-04-30 | 2014-08-20 | 小米科技有限责任公司 | Method and device for acquiring voice service |
| CN104010095A (en) * | 2014-04-30 | 2014-08-27 | 小米科技有限责任公司 | Method and device for obtaining voice services |
| CN104010096A (en) * | 2014-06-12 | 2014-08-27 | 苏州乐聚一堂电子科技有限公司 | Voice call navigation system |
| CN104125347A (en) * | 2014-06-24 | 2014-10-29 | 小米科技有限责任公司 | Voice service acquiring method and device |
| US9560200B2 (en) | 2014-06-24 | 2017-01-31 | Xiaomi Inc. | Method and device for obtaining voice service |
| US10452233B2 (en) | 2014-07-18 | 2019-10-22 | Shanghai Chule (Cootek) Information Technology Co., Ltd. | Information interactive platform, system and method |
| CN105162996A (en) * | 2014-07-18 | 2015-12-16 | 上海触乐信息科技有限公司 | Intelligent service interaction platform apparatus, system, and implementing method |
| WO2016008453A1 (en) * | 2014-07-18 | 2016-01-21 | 上海触乐信息科技有限公司 | Intelligent service interaction platform apparatus, system and realizing method thereof |
| CN104202342A (en) * | 2014-09-26 | 2014-12-10 | 携程计算机技术（上海）有限公司 | Visualized voice communication system and communication method |
| CN104202342B (en) * | 2014-09-26 | 2018-05-04 | 上海携程商务有限公司 | Visualize audio communication system and call method |
| WO2015184836A1 (en) * | 2014-10-23 | 2015-12-10 | 中兴通讯股份有限公司 | Call processing method and device |
| CN105530351B (en) * | 2014-10-23 | 2019-09-10 | 中兴通讯股份有限公司 | Call handling method and device |
| US10165097B2 (en) | 2014-10-23 | 2018-12-25 | Xi'an Zhongxing New Software Co., Ltd. | Call processing method and device |
| CN105530351A (en) * | 2014-10-23 | 2016-04-27 | 中兴通讯股份有限公司 | Conversation processing method and device |
| WO2016145921A1 (en) * | 2015-03-16 | 2016-09-22 | 中兴通讯股份有限公司 | Method and device for selecting service provider service, and computer storage medium |
| CN104902585A (en) * | 2015-06-09 | 2015-09-09 | 北京译随行资讯有限公司 | Call access method and device and terminal equipment |
| CN105141792A (en) * | 2015-08-11 | 2015-12-09 | 北京思特奇信息技术股份有限公司 | Service inquiry method and service inquiry system based on visual IVR (Interactive Voice Response) |
| CN105208228A (en) * | 2015-08-31 | 2015-12-30 | 努比亚技术有限公司 | Method and device for realizing self-service |
| CN105208228B (en) * | 2015-08-31 | 2019-11-08 | 努比亚技术有限公司 | A kind of method and device for realizing Self-Service |
| CN105120116A (en) * | 2015-09-08 | 2015-12-02 | 上海斐讯数据通信技术有限公司 | Method for creating language recognition menu and mobile terminal |
| CN105306754A (en) * | 2015-11-20 | 2016-02-03 | 上海携程商务有限公司 | Method for transferring parameter in speech communication process of mobile phone |
| CN105554278B (en) * | 2015-12-18 | 2018-12-11 | 小米科技有限责任公司 | service setting method, device and mobile terminal |
| CN105554278A (en) * | 2015-12-18 | 2016-05-04 | 小米科技有限责任公司 | Service setting method and device as well as mobile terminal |
| CN105721470A (en) * | 2016-02-19 | 2016-06-29 | 广州盛华信息有限公司 | Method for realizing visual access of calling center |
| US10938987B2 (en) | 2016-06-12 | 2021-03-02 | Tencent Technology (Shenzhen) Company Limited | Method, device and system for communicating with call center |
| CN105933555A (en) * | 2016-06-12 | 2016-09-07 | 腾讯科技（深圳）有限公司 | Method, system and related device for communicating with call center |
| CN105933555B (en) * | 2016-06-12 | 2021-02-12 | 腾讯科技（深圳）有限公司 | Communication method, system and related device with call center |
| US10659608B2 (en) | 2016-06-12 | 2020-05-19 | Tencent Technology (Shenzhen) Company Limited | Method, device and system for communicating with call center |
| WO2017215568A1 (en) * | 2016-06-12 | 2017-12-21 | 腾讯科技（深圳）有限公司 | Method, device and system for communicating with call center |
| CN107888785A (en) * | 2017-12-26 | 2018-04-06 | 中兴通讯股份有限公司 | Realize the method, terminal and service end system of interactive voice and video response |
| CN108735215A (en) * | 2018-06-07 | 2018-11-02 | 爱驰汽车有限公司 | Interactive system for vehicle-mounted voice, method, equipment and storage medium |
| CN108989585A (en) * | 2018-08-15 | 2018-12-11 | 深圳平安综合金融服务有限公司上海分公司 | In the method and device of telephonic communication scene application visual media |
| CN109151227A (en) * | 2018-09-21 | 2019-01-04 | 珠海格力电器股份有限公司 | Audio communication method, device and terminal and computer storage medium |
| CN109327630A (en) * | 2018-11-27 | 2019-02-12 | 中兴通讯股份有限公司 | A kind of method, apparatus that dialing hotline, equipment and storage medium |
| CN109525738A (en) * | 2018-12-28 | 2019-03-26 | 努比亚技术有限公司 | Telephone customer service method, telephone customer service equipment and readable storage medium storing program for executing |
| CN111526252A (en) * | 2020-04-30 | 2020-08-11 | 中卓信（北京）科技有限公司 | Data interaction method, data interaction device and electronic equipment |
| CN111756769A (en) * | 2020-07-09 | 2020-10-09 | 北京华安信联通信技术有限公司 | Method, system and streaming media for multimedia interaction in IMS voice network |
| CN112511704A (en) * | 2021-02-05 | 2021-03-16 | 深圳市阿卡索资讯股份有限公司 | Self-service lesson-contracting method and device based on interactive voice response system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN103428377A (en) | Visible IVR (Interactive Voice Response) implementation method and system | |
| CN103188407B (en) | The processing method of interactive voice response IVR, terminal, testing server and system | |
| US9253314B2 (en) | Method for presenting interactive information about a telecommunication user | |
| CN101959152B (en) | Method and system for realizing word coloring ring back tone based on coloring ring back tone platform | |
| CN103002166B (en) | A kind of interactive voice response method, system and equipment | |
| US10938987B2 (en) | Method, device and system for communicating with call center | |
| CN105530351B (en) | Call handling method and device | |
| CN103118206A (en) | System and method for displaying menus based on network generated interactive voice response information | |
| CN102185982A (en) | Method for shortening waiting time of telephone voice prompt system | |
| CN103200292A (en) | Menu display method and terminal | |
| CN106453219A (en) | Method and system for dialing hotline through service item pre-registration before calling | |
| CN105450858A (en) | Method for displaying pre-defined menu of called number | |
| CN104202342A (en) | Visualized voice communication system and communication method | |
| CN105718152A (en) | Application event interaction method and device | |
| CN103338114A (en) | An interaction method based on Android system notification messages | |
| CN108616392A (en) | Intelligent terminal business configuration system and method | |
| KR100881657B1 (en) | System for providing widzet type idle-screen | |
| CN103167437A (en) | Method and system of achieving unstructured supplementary service data (USSD) service in code division multiple access (CDMA) communication system and service platform | |
| CN104216982A (en) | Information processing method and electronic equipment | |
| CN101483832B (en) | Interactive interface display method, apparatus and mobile terminal for media player | |
| CN101938580B (en) | Method and system for realizing attendant console service | |
| CN102158611B (en) | Method for implementing polychrome service and device | |
| CN102752728A (en) | Method for displaying interactive voice response (IVR) text in real time in communication terminal | |
| CN102082764A (en) | Method and system for providing uniform service platform by using calling to push videos | |
| CN104348942B (en) | The method and user terminal of dialing auxiliary information is presented |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C41 | Transfer of patent application or patent right or utility model | ||
| TA01 | Transfer of patent application right |
Effective date of registration: 20160714 Address after: 350500 Lianjiang County of Fujian province Gui'an Xintiandi precious villas 1003 Applicant after: Chen Qingyong Address before: 350012 extension of 54 North Road, Fujian, Lanshan, 405 seasons 5, Fuzhou Applicant before: Zheng Shengpei |
|
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20131204 |
|
| WD01 | Invention patent application deemed withdrawn after publication |