CN104010095A - Method and device for obtaining voice services - Google Patents
Method and device for obtaining voice services Download PDFInfo
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- CN104010095A CN104010095A CN201410183536.1A CN201410183536A CN104010095A CN 104010095 A CN104010095 A CN 104010095A CN 201410183536 A CN201410183536 A CN 201410183536A CN 104010095 A CN104010095 A CN 104010095A
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Abstract
The invention relates to a method and device for obtaining voice services and belongs to the field of automatic voice services. The method includes the steps of displaying at least one service corresponding to a service number, receiving a selection signal corresponding to the services, obtaining continuous instructions corresponding to the selected services, and automatically sending the continuous instructions to an automatic voice service system after the service number is dialed. The method and device for obtaining voice services solve the problems that an automatic voice service system in the related technology can send out an instruction only after a user hears out most prompt voice, and more time and resources need to be wasted in the process of obtaining one service, and achieve the effects that as long as the user selects the desired service before making a call, a terminal can automatically send the instruction related to the service after the user dials the number, the user does not need to wait, and resources of the terminal and a server are saved as far as possible.
Description
Technical field
The disclosure relates to the communications field, particularly a kind of method and apparatus that obtains voice service.
Background technology
Automatic speech service is a kind of service agent automatically, and client is putting through after service number, can utilize audio frequency button to send instruction to automatic speech service system, then from this system, obtains respective service.
In correlation technique, user uses the process of automatic speech service to be: user uses terminal to dial the service number of automatic speech service system; After this service number is put through, automatic speech service system is play the prompt tone about menu, and user presses corresponding button in terminal according to the prompt tone of hearing and sends instruction to system, to enter corresponding submenu; Entering after minimum one deck submenu, user presses corresponding button according to the prompt tone of hearing and sends instruction to system, with the service of selecting to wish; Finally, automatic speech service system provides corresponding service.
Such as, user dials 10010 can obtain all kinds of services that certain telecom operators provides.After phone is put through, user can hear following prompt tone " you are good for distinguished user, and service inquiry is please by 1, and business consultation is please by 2, and business handling is please by 3, fault declares please by 4, complain suggestion please by 5, broadband speed-raising introduces please by 6 ... ".Afterwards, user can select corresponding button to send instruction to system according to prompt tone, thereby obtains corresponding service.
Open people is realizing in process of the present disclosure, find that aforesaid way at least exists following defect: user all needs to hear out most of prompt tone at every turn, just can press corresponding button and send an instruction, and the process of obtaining a service need to send 2 to 5 instructions conventionally, the longer time be need to expend, the more communication resource of terminal and server and energy resource also expended.If user has forgotten crucial prompt tone midway, also need to repeat to listen to prompt tone, cause the time and the resource that expend can be more.
Summary of the invention
Just can send an instruction in order to solve after automatic speech service system in correlation technique needs user to hear out most of prompt tone, obtain time and the more problem of resource that the process need of a service expends, disclosure embodiment provides a kind of method and apparatus that obtains voice service.Described technical scheme is as follows:
According to the first aspect of disclosure embodiment, a kind of method of obtaining voice service is provided, described method comprises:
Show at least one service corresponding with service number;
Receive the selection signal corresponding to described at least one service;
Obtain the corresponding continuous command of selecteed described service, described continuous command comprises for obtaining the required n of a described service instruction, n >=1 and be integer;
Putting through after described service number, automatically sending described continuous command to automatic speech service system.
Alternatively, described in obtain and the corresponding continuous command of selecteed described service, comprising:
If described service does not need to input userspersonal information, inquiry n the menu instructions corresponding with described service, using a described n menu instructions as described continuous command;
Or,
If described service need to be inputted described userspersonal information, the inquiry a section menu instructions corresponding with described service, every section of menu instructions comprises at least one instruction; Obtain the required b of a described service userspersonal information; Each userspersonal information is generated to one section of input instruction, and every section of input instruction comprises at least one instruction; Be described continuous command by described a section menu instructions and b section input instruction according to predefined procedure combined crosswise and/or sequential combination, a, b >=1, and instruction summation in described a section menu instructions and described b section input instruction is n.
Alternatively, described in obtain the required b of a described service userspersonal information, comprising:
Show and corresponding at least one the acquisition of information page of described service; Obtain the userspersonal information in described at least one acquisition of information page input;
And/or,
From pre-stored userspersonal information, obtain the required userspersonal information of described service.
Alternatively, described method also comprises:
Be stored in the described userspersonal information of described acquisition of information page input.
Alternatively, described method also comprises:
If described service does not need to input described userspersonal information, automatically dial described service number receiving after described selection signal;
If described service need to be inputted described userspersonal information, after getting described userspersonal information, automatically dial described service number.
Alternatively, at least one service that described demonstration is corresponding with service number, comprising:
Detect whether the number being transfused to is service number in dialing procedure; If described number is service number, the inquiry indicating template corresponding with described service number; Show described at least one service according to described indicating template;
Or,
Receive the dial-out instruction for a number; Whether detect described number is service number; If described number is service number, wouldn't transfer to described service number and the inquiry indicating template corresponding with described service number; Show described at least one service according to described indicating template.
Alternatively, described method also comprises:
Receive the corresponding relation between at least one group of service number and indicating template;
For each service number in described corresponding relation, judge in the local corresponding relation of storing whether had described service number;
There is described service number if judge, in the corresponding relation of this locality storage, upgrade the corresponding indicating template of described service number;
There is not described service number if judge, in the corresponding relation of this locality storage, add the corresponding relation between described service number and indicating template.
According to the second aspect of disclosure embodiment, a kind of device that obtains voice service is provided, described device comprises:
Service display module, is configured to show at least one service corresponding with service number;
Signal receiving module, is configured to receive the selection signal corresponding to described at least one service;
Instruction acquisition module, is configured to obtain the corresponding continuous command of selecteed described service, and described continuous command comprises for obtaining the required n of a described service instruction, n >=1 and be integer;
Instruction sending module, is configured to putting through after described service number, automatically sends described continuous command to automatic speech service system.
Alternatively, described instruction acquisition module, comprising:
The first acquiring unit, is configured in the time that described service does not need to input userspersonal information, inquires about n the menu instructions corresponding with described service, using a described n menu instructions as described continuous command;
Or,
Second acquisition unit, is configured in the time that described service need to be inputted described userspersonal information, inquires about a section menu instructions corresponding with described service, and every section of menu instructions comprises at least one instruction; Obtain the required b of a described service userspersonal information; Each userspersonal information is generated to one section of input instruction, and every section of input instruction comprises at least one instruction; Be described continuous command by described a section menu instructions and b section input instruction according to predefined procedure combined crosswise and/or sequential combination, a, b >=1, and instruction summation in described a section menu instructions and described b section input instruction is n.
Alternatively, described information acquisition unit, comprising:
Subelement is obtained in input, and/or buffer memory obtains subelement;
Subelement is obtained in described input, is configured to show and corresponding at least one the acquisition of information page of described service; Obtain the userspersonal information in described at least one acquisition of information page input;
Described buffer memory obtains subelement, is configured to obtain the required userspersonal information of described service from pre-stored userspersonal information.
Alternatively, described device also comprises:
Information memory cell, is configured to be stored in the described userspersonal information that the described acquisition of information page is inputted.
Alternatively, described device also comprises:
First dials module or second dials module;
Described first dials module, is configured in the time that described service does not need to input described userspersonal information, automatically dials described service number receiving after described selection signal;
Described second dials module, is configured to, in the time that described service need to be inputted described userspersonal information, automatically dial described service number after getting described userspersonal information.
Alternatively, described service display module, comprising:
Input detection unit, is configured to detect whether the number being transfused to is service number in dialing procedure; The first query unit, is configured in the time that described number is service number, inquires about the indicating template corresponding with described service number; Service display unit, is configured to show described at least one service according to described indicating template;
Or,
Command reception unit, is configured to receive the dial-out instruction for a number; Whether transfer to detecting unit, being configured to detect described number is service number; The second query unit, is configured in the time that described number is service number, wouldn't transfer to described service number and the inquiry indicating template corresponding with described service number; Service display unit, is configured to show described at least one service according to described indicating template.
Alternatively, described device also comprises:
Be related to receiver module, be configured to receive the corresponding relation between at least one group of service number and indicating template;
Number judge module, is configured to for each service number in described corresponding relation, judges in the local corresponding relation of storing whether had described service number;
Template renewal module, is configured to, judging while there is described service number, in the corresponding relation of this locality storage, upgrade the corresponding indicating template of described service number;
Template is added module, is configured to, judging while there is not described service number, in the corresponding relation of this locality storage, add the corresponding relation between described service number and indicating template.
According to the third aspect of disclosure embodiment, a kind of device that obtains voice service is provided, comprising:
Processor;
Be used for the memory of the executable instruction of storing described processor;
Wherein, described processor is configured to:
Show at least one service corresponding with service number;
Receive the selection signal corresponding to described at least one service;
Obtain the corresponding continuous command of selecteed described service, described continuous command comprises for obtaining the required n of a described service instruction, n >=1 and be integer;
Putting through after described service number, automatically sending described continuous command to automatic speech service system.
The technical scheme that disclosure embodiment provides can comprise following beneficial effect:
By showing at least one service corresponding with service number, receive the selection signal corresponding at least one service, obtain the corresponding continuous command of selecteed service, continuous command comprises for obtaining the required n of this service instruction, putting through after service number, automatically sending continuous command to automatic speech service system; Solve after the automatic speech service system in correlation technique needs user to hear out most of prompt tone and just can send an instruction, obtained time and the more problem of resource that the process need of a service expends; Reached user and only need to before calling, select the service of wishing, terminal just can complete in dialing the process of transmitting of the instruction relevant with this service afterwards automatically, and user is without the effect of waiting for and saving as far as possible the resource of terminal and server.
Should be understood that, it is only exemplary and explanatory that above general description and details are hereinafter described, and can not limit the disclosure.
Brief description of the drawings
Accompanying drawing is herein merged in specification and forms the part of this specification, shows embodiment according to the invention, and is used from and explains principle of the present invention with specification one.
Fig. 1 is the structural representation of the related a kind of implementation environment of each embodiment of the disclosure;
Fig. 2 is according to the flow chart of a kind of method of obtaining voice service shown in an exemplary embodiment;
Fig. 3 is according to the flow chart of a kind of method of obtaining voice service shown in another exemplary embodiment;
Fig. 4 A to Fig. 4 E is the interface schematic diagram of a kind of shown method of obtaining voice service of Fig. 3 embodiment;
Fig. 5 is according to the part flow chart of a kind of method of obtaining voice service shown in another exemplary embodiment;
Fig. 6 is according to the block diagram of a kind of device that obtains voice service shown in another exemplary embodiment;
Fig. 7 A is according to the block diagram of a kind of device that obtains voice service shown in another exemplary embodiment;
Fig. 7 B is a kind of block diagram of the service display module in Fig. 7 A illustrated embodiment;
Fig. 7 C is the another kind of block diagram of the service display module in Fig. 7 A illustrated embodiment;
Fig. 8 is a kind of for obtaining the block diagram of device of voice service according to shown in an exemplary embodiment.
Embodiment
Here will at length describe exemplary embodiment, its sample table shows in the accompanying drawings.When description below relates to accompanying drawing, unless separately there is expression, the same numbers in different accompanying drawings represents same or analogous key element.Execution mode described in following exemplary embodiment does not represent all execution modes consistent with the present invention.On the contrary, they are only and the example of apparatus and method as consistent in some aspects that described in detail in appended claims, of the present invention.
Fig. 1 is the structural representation of the related a kind of implementation environment of each embodiment of the disclosure.This implementation environment comprises: terminal 120, switch 140 and automatic speech service equipment 160.
Terminal 120 comprises communications component, and this communications component is used for communicating by wired or wireless mode between miscellaneous equipment.Terminal 120 can be telephone set, mobile phone or panel computer etc.
Between terminal 120 and switch 140, can be connected by wired or wireless mode.
Switch 140 is used between terminal 120 and automatic speech service equipment 160 and establishes a communications link, and realizes the information exchange between terminal 120 and automatic speech service equipment 160.
Between switch 140 and automatic speech service equipment 160, can be connected by wired or wireless mode.
Automatic speech service equipment 160 is provided with automatic speech service system, and this automatic speech service equipment 160 can be terminal equipment, can be also a station server, or the server cluster being made up of some station servers, or a cloud computing service center.
Alternatively, this implementation environment can also comprise: the server 180 being connected by cable network or wireless network with terminal 120.
Server 180 can be a station server, or the server cluster being made up of some station servers, or a cloud computing service center.This server 180 is for providing to terminal 120 and the corresponding indicating template of each service number.
Fig. 2 is according to the flow chart of a kind of method of obtaining voice service shown in an exemplary embodiment, and the present embodiment illustrates for the terminal of implementation environment shown in Fig. 1 with the method that this obtains voice service.This method of obtaining voice service can comprise following several step:
In step 201, show at least one service corresponding with service number;
In step 202, receive the selection signal corresponding at least one service;
In step 203, obtain the corresponding continuous command of selecteed service, continuous command comprises for obtaining required n the instruction of service, n >=1 and be integer;
In step 204, putting through after service number, automatically send continuous command to automatic speech service system.
In sum, what the present embodiment provided obtains the method for voice service, by showing at least one service corresponding with service number, receive the selection signal corresponding at least one service, obtain the corresponding continuous command of selecteed service, continuous command comprises for obtaining the required n of this service instruction, is putting through after service number, automatically sends continuous command to automatic speech service system; Solve after the automatic speech service system in correlation technique needs user to hear out most of prompt tone and just can send an instruction, obtained time and the more problem of resource that the process need of a service expends; Reached user and only need to before calling, select the service of wishing, terminal just can complete in dialing the process of transmitting of the instruction relevant with this service afterwards automatically, and user is without the effect of waiting for and saving as far as possible the resource of terminal and server.
Fig. 3 is according to the flow chart of a kind of method of obtaining voice service shown in an exemplary embodiment, and the present embodiment illustrates for the terminal of implementation environment shown in Fig. 1 with the method that this obtains voice service.This method of obtaining voice service can comprise following several step:
In step 301, detect whether the number being transfused to is service number in dialing procedure;
User, in the time using automatic speech service, first needs to dial with this automatic speech and serve corresponding service number to switch, to connect between terminal and automatic speech service equipment.Such as, the service number of certain automatic speech service equipment is 10080.
Terminal detects whether the number being transfused in dialing procedure is service number.Service number can be pre-stored at terminal inner.
As shown in Figure 4 A, user Enters Number 10080 in dialing interface 31, and then terminal detects whether this number 10080 is service number.
In step 302, if the number being transfused to is service number, the inquiry indicating template corresponding with service number;
Each service number can set in advance a set of indicating template, and indicating template has comprised at least one service that the automatic speech service system corresponding with this service number provide, and each service can be a function independently.Taking automatic service system be operator as example, service number is 10080, the service providing can be: give that prepaid mobile phone recharging, manual service, integration inquiry, 3G flow are dominated reason, handle etc. in broadband.
The corresponding relation of service number and indicating template can be pre-stored on terminal or server.
If the corresponding relation of service number and indicating template is stored in terminal, terminal is at the local search indicating template corresponding with the service number being transfused to.
If the corresponding relation of service number and indicating template is stored on server, the terminal to server inquiry indicating template corresponding with the service number being transfused to.
In step 303, show at least one service according to indicating template;
Terminal shows according to indicating template at least one service that the corresponding automatic speech service system of this service number provides.
As shown in Figure 4 B, terminal has shown 5 services voice service frame 32 is interior, is respectively: to prepaid mobile phone recharging, manual service, integration inquiry, 3G flow dominates reason and handle in broadband.
In step 304, receive the selection signal corresponding at least one service;
Terminal receives the selection signal that user triggers.If terminal is supported touch-screen input, this triggering signal can be touch signal; If terminal is not supported touch-screen input, this triggering signal can be physical button click signal.
In step 305, obtain the corresponding continuous command of selecteed service, continuous command comprises for obtaining required n the instruction of service, n >=1 and be integer;
Known according to background technology, conventionally need to be to 2-5 instruction of automatic speech service system input while obtaining a service.In the present embodiment, will obtain a service time, a needed n instruction, is called continuous command.N in a continuous command instruction has predetermined order, and between adjacent instruction, also comprises identical or different transmission interval.
Instruction is " 0-9 " on counterpart terminal keyboard in fact, " * " and " # ".But from function, a part of instruction, for redirect between different menus, is referred to as menu instructions, such as, enter next stage menu by " 1 ", return to previous menu by " * "; Another part instruction is for sending userspersonal information to automatic speech service system, such as cell-phone number, bank's card number etc.Wherein, menu instructions is conventionally fixing, so pre-stored indicating template comprises the corresponding relation between different services and different menu instructions.
Whether need to input userspersonal information according to selecteed service, this step comprises following two kinds of modes:
The first, if selecteed service does not need to input userspersonal information, n the menu instructions that terminal inquiry is corresponding with selecteed service, the continuous command using n menu instructions as this service.
The service of selecting such as, user be " integration inquiry ", does not need to input userspersonal information, 3 menu instructions that terminal inquiry is corresponding with this service " 3,2,, 1 ", and general " 3,2,, 1 " is as the continuous command of this service.Wherein, comma represents dwell interval, if dwell interval is 1 second, 1 comma represents to pause 1 second, and 2 commas represent to pause 2 seconds, by that analogy, repeat no more.
The second, if selecteed service need to be inputted userspersonal information, the terminal inquiry a section menu instructions corresponding with service, every section of menu instructions comprises at least one instruction; B the userspersonal information that the service of obtaining is required; Each userspersonal information is generated to one section of input instruction, and every section of input instruction comprises at least one instruction; Be continuous command by a section menu instructions and b section input instruction according to predefined procedure combined crosswise and/or sequential combination, a, b >=1, and instruction summation in a section menu instructions and b section input instruction is n.
The service of selecting such as, user be " to prepaid mobile phone recharging ", needs to input userspersonal information, 2 sections of menu instructions that terminal inquiry is corresponding with this service " 1,2,, " and " 1,1 "; And obtain and serve 2 required userspersonal informations, be respectively user's phone number " 11022229696 " and rechargeable card number " 54648946842126547882 "; Afterwards, generate the 2 sections of input instructions " 1,1,0,2,2,2,2,9,6,9,6, # " and " 5,4,6,4,8,9,4,6,8,4,2,1,2,6,5,4,7,8,8,2, # " corresponding to above-mentioned 2 userspersonal informations; Be " 1,2,, 1,1,0,2,2,2,2,9,6,9,6, #5,4,6,4,8,9,4,6,8,4,2,1,2,6,5,4,7,8,8,2, #, 1,1 " continuous command as this service by 2 sections of menu instructions and 2 sections input instruction according to predefined procedure combined crosswise.
The service of selecting such as, user again be " to prepaid mobile phone recharging ", needs to input userspersonal information, and terminal is first inquired about the 1 section menu instructions corresponding with this service " 1,2,, "; Then, obtain and serve 2 required userspersonal informations, be respectively user's phone number " 11022229696 " and rechargeable card number " 54648946842126547882 "; Generate the 2 sections of input instructions " 1,1,0,2,2,2,2,9,6,9,6, # " and " 5,4,6,4,8,9,4,6,8,4,2,1,2,6,5,4,7,8,8,2, # " corresponding to above-mentioned 2 userspersonal informations; Inquire the another 1 section menu instructions " 1,1 " corresponding with this service according to user's selection signal again; Afterwards, be " 1,2,, 1,1,0,2,2,2,2,9,6,9,6, #5,4,6,4,8,9,4,6,8,4,2,1,2,6,5,4,7,8,8,2, #, 1,1 " continuous command as this service by 2 sections of menu instructions and 2 sections input instruction according to predefined procedure sequential combination.
Wherein, terminal can be obtained predefined procedure according to indicating template.Terminal can obtain that each priority of serving corresponding menu instructions, the various menu instruction puts in order according to indicating template, the priority of the input instruction of every section of insertion sequence between menu instructions of input instruction and different sections puts in order.
In the second way, obtain the required b of a selecteed service userspersonal information, also there are two kinds of different implementations:
1) show and corresponding at least one the acquisition of information page of selecteed service; Obtain the userspersonal information at least one acquisition of information page input;
As shown in Figure 4 C, if user " gives prepaid mobile phone recharging " in the interior selection of voice service frame 32 of Fig. 4 B and serves, terminal shows the corresponding acquisition of information page 33 of selecteed service according to indicating template, the acquisition of information page 33 comprises that terminal is obtained cell-phone number and the rechargeable card number that user inputs in the first input frame 34 and the second input frame 35 for the first input frame 34 of input handset number with for inputting the second input frame 35 of rechargeable card number.
It should be noted that, terminal can autostore the userspersonal information of acquisition of information page input.Or terminal is the userspersonal information in the input of the acquisition of information page according to user's operation store.
2), the required userspersonal information of the service of obtaining from pre-stored userspersonal information.
There are userspersonal information, the required userspersonal information of the terminal service of obtaining if terminal is pre-stored from pre-stored userspersonal information.
Also, the pre-stored userspersonal information who has different information types of terminal, such as phone number, identification card number, bank's card number etc.When terminal knows that according to indicating template selecteed service needs the userspersonal information of a certain information type, terminal is according to information type inquiring user personal information in pre-stored userspersonal information.Then, terminal shows the userspersonal information who inquires, and receives the selection signal of user for the userspersonal information who inquires, and using selecteed userspersonal information as the required userspersonal information of this service.Alternatively, when terminal shows the userspersonal information who inquires, for each userspersonal information, the partial content in this userspersonal information is hidden to demonstration.
As shown in Figure 4 D, if user " gives prepaid mobile phone recharging " in the interior selection of voice service frame 32 of Fig. 4 B and serves, terminal knows that according to indicating template " to prepaid mobile phone recharging " service needs the userspersonal information of phone number type, at pre-stored userspersonal information's inquiry mobile phone number, and showing the phone number " 110****9966 " and " 186****3910 " that inquire, four of the centres of each phone number are hidden demonstration.Then, terminal is obtained user's selection signal, by " 11022229966 " as the needed userspersonal information of this service.
In step 306, dial service number;
Terminal, after some services are selected, can be beaten service number or dial service number according to user's operation by automatic poking.
Whether need to input userspersonal information according to selecteed service, automatic poking is beaten service number and is comprised following two kinds of implementations:
If selecteed service does not need to input userspersonal information, terminal is selected after signal automatically to dial this service number receiving.Such as, user selects after " integration inquiry " service in Fig. 4 B, and terminal automatic poking is beaten service number 10080.
If selecteed service need to be inputted userspersonal information, terminal automatic poking after getting userspersonal information is beaten service number.Such as, user confirms that after the phone number and rechargeable card number of input, terminal automatic poking is beaten service number 10080, as shown in Figure 4 E.
It should be noted that, if selecteed service does not need to input userspersonal information, the time of implementation of step 306 and step 305 can be simultaneously, also can be different time; If selecteed service need to be inputted userspersonal information, step 306 need to automatically perform or be carried out by user's manual triggers after step 305.
In step 307, putting through after service number, automatically send continuous command to automatic speech service system.
This continuous command, in the time sending, can be DTMF (Dual Tone Multi Frequency, dual-tone multifrequency) signal.
Such as, while in selecteed service being " integration inquiry ", terminal is being put through after service number, automatically sends and dtmf signal corresponding to " 3,2,, 1 " to automatic speech service system.Wherein, comma represents dwell interval.
Again such as, while being " give prepaid mobile phone recharging " in selecteed service, terminal is being put through after service number, automatically sends and dtmf signal corresponding to " 1,2,, 1; 1,0,2,2,2,2,9; 6,9,6, #5,4,6,4; 8,9,4,6,8,4,2; 1,2,6,5,4,7; 8,8,2, #, 1,1 " to automatic speech service system.Wherein, comma represents dwell interval.
Terminal can also, after the scheduled duration of putting through after service number, be hung up this service number automatically.In addition, start to dial service number automatically hang up to terminal in the process of this service number in terminal, the terminal input that can lock the keypad, forbids user input content.
Also, user only need to be before putting through service number, and then the service of first selecting hope to obtain is inputted or do not input userspersonal information depending on the demand of this service, and after this, remaining work completes automatically by terminal.User can put through after service number in terminal, without any need for management and operation.
In sum, what the present embodiment provided obtains the method for voice service, by showing at least one service corresponding with service number, receive the selection signal corresponding at least one service, obtain the corresponding continuous command of selecteed service, continuous command comprises for obtaining the required n of this service instruction, is putting through after service number, automatically sends continuous command to automatic speech service system; Solve after the automatic speech service system in correlation technique needs user to hear out most of prompt tone and just can send an instruction, obtained time and the more problem of resource that the process need of a service expends; Reached user and only need to before calling, select the service of wishing, terminal just can complete in dialing the process of transmitting of the instruction relevant with this service afterwards automatically, and user is without the effect of waiting for and saving as far as possible the resource of terminal and server.
What the present embodiment provided obtains the method for voice service, also by storing in advance userspersonal information, make user only need to select the userspersonal information who has stored to carry out input automatically, do not need user manually to input userspersonal information, the input operation and the error rate for input that have reduced user, improved input efficiency and accuracy.
In the possible implementation of another kind, the replaceable method as above-mentioned steps 301 to step 303, as shown in Figure 5, this method of obtaining voice service comprises the steps:
In step 301a, receive the dial-out instruction for a number;
As shown in Figure 4 E, user clicks " 10080 " to transfer in message registration interface 48, and terminal correspondingly receives this dial-out instruction.
Whether in step 301b, detecting this number is service number;
In step 302a, if this number is service number, wouldn't transfer to this service number and the inquiry indicating template corresponding with this service number;
If this number is not service number, terminal can be transferred to this number.
In step 303a, show at least one service according to indicating template.
In another possible implementation, due to service number and/or the services menu change at any time of automatic speech service system, for instantaneity and the accuracy of the menu corresponding relation that ensures to store in terminal, the method for voice service that what the present embodiment provided obtain can also comprise following several step:
1, receive the corresponding relation between at least one group of service number and indicating template.
Terminal receives the corresponding relation between at least one group of service number and indicating template.Such as, in the time that the operating system of terminal is upgraded, in system update bag, portability has the corresponding relation between at least one group of service number and indicating template to be sent in the lump terminal.For another example, server can send the corresponding relation between at least one group of service number and indicating template to terminal to not timing.
2,, for each service number in the corresponding relation between at least one group of service number receiving and indicating template, whether to judge in the corresponding relation of local storage presence service number.
For each service number in the corresponding relation between at least one group of service number receiving and indicating template, in the corresponding relation of the local storage of terminal judges, whether there is above-mentioned service number.
If 3 judge presence service number, in the corresponding relation of this locality storage, upgrade the corresponding indicating template of service number.
If judge presence service number, terminal is upgraded the corresponding indicating template of service number in the corresponding relation of this locality storage.Such as, the indicating template corresponding with service number receiving replaced to the local indicating template corresponding with this service number prestoring.
If 4 judge not presence service number, in the corresponding relation of this locality storage, add the corresponding relation between service number and indicating template.
If judge not presence service number, terminal is added the corresponding relation between service number and indicating template in the corresponding relation of this locality storage.
Following is disclosure device embodiment, can be for carrying out disclosure embodiment of the method.For the details not disclosing in disclosure device embodiment, please refer to disclosure embodiment of the method.
Fig. 6 is according to the block diagram of a kind of device that obtains voice service shown in an exemplary embodiment, and this device that obtains voice service can be embodied as the some or all of of terminal by software, hardware or both combinations.This device that obtains voice service can comprise:
Service display module 620 is configured to show at least one service corresponding with service number;
Signal receiving module 640 is configured to receive the selection signal corresponding at least one service;
Instruction acquisition module 660, is configured to obtain the corresponding continuous command of selecteed service, and continuous command comprises for obtaining required n the instruction of service, n >=1 and be integer;
Instruction sending module 680, is configured to putting through after service number, automatically sends continuous command to automatic speech service system.
In sum, what the present embodiment provided obtains the device of voice service, by showing at least one service corresponding with service number, receive the selection signal corresponding at least one service, obtain the corresponding continuous command of selecteed service, continuous command comprises for obtaining the required n of this service instruction, is putting through after service number, automatically sends continuous command to automatic speech service system; Solve after the automatic speech service system in correlation technique needs user to hear out most of prompt tone and just can send an instruction, obtained time and the more problem of resource that the process need of a service expends; Reached user and only need to before calling, select the service of wishing, terminal just can complete in dialing the process of transmitting of the instruction relevant with this service afterwards automatically, and user is without the effect of waiting for and saving as far as possible the resource of terminal and server.
Fig. 7 A is according to the block diagram of a kind of device that obtains voice service shown in an exemplary embodiment, and this device that obtains voice service can be embodied as the some or all of of terminal by software, hardware or both combinations.This device that obtains voice service can comprise:
Service display module 620 is configured to show at least one service corresponding with service number;
Signal receiving module 640 is configured to receive the selection signal corresponding at least one service;
Instruction acquisition module 660 is configured to obtain the corresponding continuous command of selecteed service, and continuous command comprises for obtaining required n the instruction of service, n >=1 and be integer;
Instruction sending module 680 is configured to putting through after service number, automatically sends continuous command to automatic speech service system.
Alternatively, instruction acquisition module 660, comprising:
The first acquiring unit 661, is configured in the time that service does not need to input userspersonal information, and n the menu instructions that inquiry is corresponding with service, using n menu instructions as continuous command;
Or,
Second acquisition unit 662 is configured in the time that service need to be inputted userspersonal information, inquires about a section menu instructions corresponding with described service, and every section of menu instructions comprises at least one instruction; Information acquisition unit 663 is configured to obtain the required b of a described service userspersonal information; Instruction generation unit 664 is configured to each userspersonal information to generate one section of input instruction, and every section of input instruction comprises at least one instruction; It is described continuous command according to predefined procedure combined crosswise and/or sequential combination that instruction synthesis unit 665 is configured to described a section menu instructions and b section input instruction, a, b >=1, and instruction summation in described a section menu instructions and described b section input instruction is n.
Alternatively, information acquisition unit 663, comprising: subelement is obtained in input, and/or buffer memory obtains subelement 6;
Subelement is obtained in input, is configured to show and corresponding at least one the acquisition of information page of described service; Obtain the userspersonal information in described at least one acquisition of information page input;
Buffer memory obtains subelement, is configured to the required userspersonal information of the service of obtaining from pre-stored userspersonal information.
Alternatively, device also comprises:
Information memory cell, is configured to be stored in the userspersonal information that the acquisition of information page is inputted.
Alternatively, device also comprises: first dials module 672 or the second dials module 674;
First dials module 672, be configured in service while not needing to input userspersonal information, receive select signal after automatic poking beat service number;
Second dials module 674, is configured in the time that service need to be inputted userspersonal information, and after getting userspersonal information, automatic poking is beaten service number.
Alternatively, service display module 620, comprising:
Input detection unit 621, is configured to detect whether the number being transfused to is service number in dialing procedure; The first query unit 622, is configured in the time that number is service number, inquires about the indicating template corresponding with service number; Service display unit 623, is configured to show at least one service according to indicating template, as shown in Figure 7 B.
Or,
Command reception unit 624, is configured to receive the dial-out instruction for a number; Whether transfer to detecting unit 625, being configured to detect number is service number; The second query unit 626, is configured in the time that number is service number, wouldn't transfer to service number and the inquiry indicating template corresponding with service number; Service display unit 623, is configured to show at least one service according to indicating template, as shown in Fig. 7 C.
Alternatively, device also comprises:
Be related to receiver module 612, be configured to receive the corresponding relation between at least one group of service number and indicating template.
Number judge module 614, is configured to for each service number in corresponding relation, judges in the local corresponding relation of storing whether had this service number.
Template renewal module 616, is configured to, judging while there is this service number, in the corresponding relation of this locality storage, upgrade the corresponding indicating template of this service number.
Template is added module 618, is configured to, judging while there is not this service number, in the corresponding relation of this locality storage, add the corresponding relation between this service number and indicating template.
In sum, what the present embodiment provided obtains the device of voice service, by showing at least one service corresponding with service number, receive the selection signal corresponding at least one service, obtain the corresponding continuous command of selecteed service, continuous command comprises for obtaining the required n of this service instruction, is putting through after service number, automatically sends continuous command to automatic speech service system; Solve after the automatic speech service system in correlation technique needs user to hear out most of prompt tone and just can send an instruction, obtained time and the more problem of resource that the process need of a service expends; Reached user and only need to before calling, select the service of wishing, terminal just can complete in dialing the process of transmitting of the instruction relevant with this service afterwards automatically, and user is without the effect of waiting for and saving as far as possible the resource of terminal and server.
What the present embodiment provided obtains the device of voice service, also by storing in advance userspersonal information, make user only need to select the userspersonal information who has stored to carry out input automatically, do not need user manually to input userspersonal information, the input operation and the error rate for input that have reduced user, improved input efficiency and accuracy.
About the device in above-described embodiment, wherein the concrete mode of modules executable operations have been described in detail in the embodiment about the method, will not elaborate explanation herein.
Fig. 8 is a kind of for obtaining the block diagram of device 800 of voice service according to shown in an exemplary embodiment.For example, device 800 can be mobile phone, computer, digital broadcast terminal, information receiving and transmitting equipment, game console, flat-panel devices, Medical Devices, body-building equipment, personal digital assistant etc.
With reference to Fig. 8, device 800 can comprise following one or more assembly: processing components 802, memory 804, power supply module 806, multimedia groupware 808, audio-frequency assembly 810, the interface 812 of I/O (I/O), sensor cluster 814, and communications component 816.
The integrated operation of processing components 802 common control device 800, such as with demonstration, call, data communication, the operation that camera operation and record operation are associated.Processing components 802 can comprise that one or more processors 820 carry out instruction, to complete all or part of step of above-mentioned method.In addition, processing components 802 can comprise one or more modules, is convenient to mutual between processing components 802 and other assemblies.For example, processing components 802 can comprise multi-media module, to facilitate mutual between multimedia groupware 808 and processing components 802.
Memory 804 is configured to store various types of data to be supported in the operation of device 800.The example of these data comprises for any application program of operation on device 800 or the instruction of method, contact data, telephone book data, message, picture, video etc.Memory 804 can be realized by the volatibility of any type or non-volatile memory device or their combination, as static RAM (SRAM), Electrically Erasable Read Only Memory (EEPROM), Erasable Programmable Read Only Memory EPROM (EPROM), programmable read only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, disk or CD.
Power supply module 806 provides electric power for installing 800 various assemblies.Power supply module 806 can comprise power-supply management system, one or more power supplys, and other and the assembly that generates, manages and distribute electric power to be associated for device 800.
Multimedia groupware 808 is included in the screen that an output interface is provided between described device 800 and user.In certain embodiments, screen can comprise liquid crystal display (LCD) and touch panel (TP).If screen comprises touch panel, screen may be implemented as touch-screen, to receive the input signal from user.Touch panel comprises that one or more touch sensors are with the gesture on sensing touch, slip and touch panel.Described touch sensor is the border of sensing touch or sliding action not only, but also detects duration and the pressure relevant to described touch or slide.In certain embodiments, multimedia groupware 808 comprises a front-facing camera and/or post-positioned pick-up head.When device 800 is in operator scheme, during as screening-mode or video mode, front-facing camera and/or post-positioned pick-up head can receive outside multi-medium data.Each front-facing camera and post-positioned pick-up head can be fixing optical lens systems or have focal length and optical zoom ability.
Audio-frequency assembly 810 is configured to output and/or input audio signal.For example, audio-frequency assembly 810 comprises a microphone (MIC), and when device 800 is in operator scheme, during as call model, logging mode and speech recognition mode, microphone is configured to receive external audio signal.The audio signal receiving can be further stored in memory 804 or be sent via communications component 816.In certain embodiments, audio-frequency assembly 810 also comprises a loud speaker, for output audio signal.
I/O interface 812 is for providing interface between processing components 802 and peripheral interface module, and above-mentioned peripheral interface module can be keyboard, some striking wheel, button etc.These buttons can include but not limited to: home button, volume button, start button and locking press button.
Sensor cluster 814 comprises one or more transducers, is used to device 800 that the state estimation of various aspects is provided.For example, sensor cluster 814 can detect the opening/closing state of device 800, the relative positioning of assembly, for example described assembly is display and the keypad of device 800, the position of all right checkout gear 800 of sensor cluster 814 or 800 1 assemblies of device changes, user is with device 800 existence that contact or do not have the variations in temperature of device 800 orientation or acceleration/deceleration and device 800.Sensor cluster 814 can comprise proximity transducer, be configured to without any physical contact time detect near the existence of object.Sensor cluster 814 can also comprise optical sensor, as CMOS or ccd image sensor, for using in imaging applications.In certain embodiments, this sensor cluster 814 can also comprise acceleration transducer, gyro sensor, Magnetic Sensor, pressure sensor or temperature sensor.
Communications component 816 is configured to be convenient to the communication of wired or wireless mode between device 800 and other equipment.Device 800 wireless networks that can access based on communication standard, as WiFi, 2G or 3G, or their combination.In one exemplary embodiment, communications component 816 receives broadcast singal or the broadcast related information from external broadcasting management system via broadcast channel.In one exemplary embodiment, described communications component 816 also comprises near-field communication (NFC) module, to promote junction service.For example, can be based on radio-frequency (RF) identification (RFID) technology in NFC module, Infrared Data Association (IrDA) technology, ultra broadband (UWB) technology, bluetooth (BT) technology and other technologies realize.
In the exemplary embodiment, device 800 can be realized by one or more application specific integrated circuits (ASIC), digital signal processor (DSP), digital signal processing appts (DSPD), programmable logic device (PLD), field programmable gate array (FPGA), controller, microcontroller, microprocessor or other electronic components, for carrying out said method.
In the exemplary embodiment, also provide a kind of non-provisional computer-readable recording medium that comprises instruction, for example, comprised the memory 804 of instruction, above-mentioned instruction can have been carried out said method by the processor 820 of device 800.For example, described non-provisional computer-readable recording medium can be ROM, random access memory (RAM), CD-ROM, tape, floppy disk and optical data storage equipment etc.
A kind of non-provisional computer-readable recording medium, in the time that the instruction in described storage medium is carried out by the processor that installs 800, makes device 800 can carry out a kind of method of obtaining voice service that Fig. 2 or Fig. 3 provide.
Those skilled in the art, considering specification and putting into practice after invention disclosed herein, will easily expect other embodiment of the present invention.The application is intended to contain any modification of the present invention, purposes or adaptations, and these modification, purposes or adaptations are followed general principle of the present invention and comprised undocumented common practise or the conventional techniques means in the art of the disclosure.Specification and embodiment are only regarded as exemplary, and true scope of the present invention and spirit are pointed out by claim below.
Should be understood that, the present invention is not limited to precision architecture described above and illustrated in the accompanying drawings, and can carry out various amendments and change not departing from its scope.Scope of the present invention is only limited by appended claim.
Claims (15)
1. a method of obtaining voice service, is characterized in that, described method comprises:
Show at least one service corresponding with service number;
Receive the selection signal corresponding to described at least one service;
Obtain the corresponding continuous command of selecteed described service, described continuous command comprises for obtaining the required n of a described service instruction, n >=1 and be integer;
Putting through after described service number, automatically sending described continuous command to automatic speech service system.
2. method according to claim 1, is characterized in that, described in obtain and the corresponding continuous command of selecteed described service, comprising:
If described service does not need to input userspersonal information, inquiry n the menu instructions corresponding with described service, using a described n menu instructions as described continuous command;
Or,
If described service need to be inputted described userspersonal information, the inquiry a section menu instructions corresponding with described service, every section of menu instructions comprises at least one instruction; Obtain the required b of a described service userspersonal information; Each userspersonal information is generated to one section of input instruction, and every section of input instruction comprises at least one instruction; Be described continuous command by described a section menu instructions and b section input instruction according to predefined procedure combined crosswise and/or sequential combination, a, b >=1, and instruction summation in described a section menu instructions and described b section input instruction is n.
3. method according to claim 2, is characterized in that, described in obtain the required b of a described service userspersonal information, comprising:
Show and corresponding at least one the acquisition of information page of described service; Obtain the userspersonal information in described at least one acquisition of information page input;
And/or,
From pre-stored userspersonal information, obtain the required userspersonal information of described service.
4. method according to claim 3, is characterized in that, described method also comprises:
Be stored in the described userspersonal information of described acquisition of information page input.
5. method according to claim 2, is characterized in that, described method also comprises:
If described service does not need to input described userspersonal information, automatically dial described service number receiving after described selection signal;
If described service need to be inputted described userspersonal information, after getting described userspersonal information, automatically dial described service number.
6. according to the arbitrary described method of claim 1 to 5, it is characterized in that, at least one service that described demonstration is corresponding with service number, comprising:
Detect whether the number being transfused to is service number in dialing procedure; If described number is service number, the inquiry indicating template corresponding with described service number; Show described at least one service according to described indicating template;
Or,
Receive the dial-out instruction for a number; Whether detect described number is service number; If described number is service number, wouldn't transfer to described service number and the inquiry indicating template corresponding with described service number; Show described at least one service according to described indicating template.
7. method according to claim 6, is characterized in that, described method also comprises:
Receive the corresponding relation between at least one group of service number and indicating template;
For each service number in described corresponding relation, judge in the local corresponding relation of storing whether had described service number;
There is described service number if judge, in the corresponding relation of this locality storage, upgrade the corresponding indicating template of described service number;
There is not described service number if judge, in the corresponding relation of this locality storage, add the corresponding relation between described service number and indicating template.
8. a device that obtains voice service, is characterized in that, described device comprises:
Service display module, is configured to show at least one service corresponding with service number;
Signal receiving module, is configured to receive the selection signal corresponding to described at least one service;
Instruction acquisition module, is configured to obtain the corresponding continuous command of selecteed described service, and described continuous command comprises for obtaining the required n of a described service instruction, n >=1 and be integer;
Instruction sending module, is configured to putting through after described service number, automatically sends described continuous command to automatic speech service system.
9. device according to claim 8, is characterized in that, described instruction acquisition module, comprising:
The first acquiring unit, is configured in the time that described service does not need to input userspersonal information, inquires about n the menu instructions corresponding with described service, using a described n menu instructions as described continuous command;
Or,
Second acquisition unit, is configured in the time that described service need to be inputted described userspersonal information, inquires about a section menu instructions corresponding with described service, and every section of menu instructions comprises at least one instruction; Obtain the required b of a described service userspersonal information; Each userspersonal information is generated to one section of input instruction, and every section of input instruction comprises at least one instruction; Be described continuous command by described a section menu instructions and b section input instruction according to predefined procedure combined crosswise and/or sequential combination, a, b >=1, and instruction summation in described a section menu instructions and described b section input instruction is n.
10. device according to claim 9, is characterized in that, described information acquisition unit, comprising:
Subelement is obtained in input, and/or buffer memory obtains subelement;
Subelement is obtained in described input, is configured to show and corresponding at least one the acquisition of information page of described service; Obtain the userspersonal information in described at least one acquisition of information page input;
Described buffer memory obtains subelement, is configured to obtain the required userspersonal information of described service from pre-stored userspersonal information.
11. devices according to claim 10, is characterized in that, described device also comprises:
Information memory cell, is configured to be stored in the described userspersonal information that the described acquisition of information page is inputted.
12. devices according to claim 9, is characterized in that, described device also comprises:
First dials module or second dials module;
Described first dials module, is configured in the time that described service does not need to input described userspersonal information, automatically dials described service number receiving after described selection signal;
Described second dials module, is configured to, in the time that described service need to be inputted described userspersonal information, automatically dial described service number after getting described userspersonal information.
Device described in 13. according to Claim 8 to 12 are arbitrary, is characterized in that, described service display module, comprising:
Input detection unit, is configured to detect whether the number being transfused to is service number in dialing procedure; The first query unit, is configured in the time that described number is service number, inquires about the indicating template corresponding with described service number; Service display unit, is configured to show described at least one service according to described indicating template;
Or,
Command reception unit, is configured to receive the dial-out instruction for a number; Whether transfer to detecting unit, being configured to detect described number is service number; The second query unit, is configured in the time that described number is service number, wouldn't transfer to described service number and the inquiry indicating template corresponding with described service number; Service display unit, is configured to show described at least one service according to described indicating template.
14. devices according to claim 13, is characterized in that, described device also comprises:
Be related to receiver module, be configured to receive the corresponding relation between at least one group of service number and indicating template;
Number judge module, is configured to for each service number in described corresponding relation, judges in the local corresponding relation of storing whether had described service number;
Template renewal module, is configured to, judging while there is described service number, in the corresponding relation of this locality storage, upgrade the corresponding indicating template of described service number;
Template is added module, is configured to, judging while there is not described service number, in the corresponding relation of this locality storage, add the corresponding relation between described service number and indicating template.
15. 1 kinds are obtained the device of voice service, it is characterized in that, comprising:
Processor;
Be used for the memory of the executable instruction of storing described processor;
Wherein, described processor is configured to:
Show at least one service corresponding with service number;
Receive the selection signal corresponding to described at least one service;
Obtain the corresponding continuous command of selecteed described service, described continuous command comprises for obtaining the required n of a described service instruction, n >=1 and be integer;
Putting through after described service number, automatically sending described continuous command to automatic speech service system.
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