CN108735215A - Interactive system for vehicle-mounted voice, method, equipment and storage medium - Google Patents
Interactive system for vehicle-mounted voice, method, equipment and storage medium Download PDFInfo
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/30—Services specially adapted for particular environments, situations or purposes
- H04W4/40—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/30—Services specially adapted for particular environments, situations or purposes
- H04W4/40—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P]
- H04W4/44—Services specially adapted for particular environments, situations or purposes for vehicles, e.g. vehicle-to-pedestrians [V2P] for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
- G10L15/18—Speech classification or search using natural language modelling
- G10L15/1822—Parsing for meaning understanding
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/225—Feedback of the input speech
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L21/00—Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility
- G10L21/02—Speech enhancement, e.g. noise reduction or echo cancellation
- G10L21/0208—Noise filtering
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Abstract
A kind of interactive system for vehicle-mounted voice of present invention offer, method, equipment and storage medium, the interactive system for vehicle-mounted voice include：Traffic AM access module, access traffic incoming call and pushing menu jump to the business interface of the corresponding selected menu item according to selected menu item；Voice acquisition module, the voice messaging that acquisition user inputs at current business interface；Semantic module receives the voice messaging of acquisition, and the keyword of the voice messaging is identified according to semantic understanding；Vehicle-mounted detection module is detected vehicle according to the keyword of the voice messaging of identification, generates the testing result of the keyword at least based on the voice messaging；As a result feedback module feeds back the testing result and confirms for user；And wireless communication module, connect operator attendance when user is confirmed as no.The present invention realizes the quickly rescue demand of identification user in the car, saves the communication cost of user and commercial customer service.
Description
Technical field
The present invention relates to vehicle networked information sharing fields, specifically, being related to a kind of interactive system for vehicle-mounted voice, side
Method, equipment and storage medium.
Background technology
In car networking scene, interactive voice answering (Interactive Voice Response, referred to as IVR) industry
Business is that user dials the highest service of frequency.IVR business can be used to enter service centre for user, prompt to carry out according to voice operating
Service selection, service centre according to the service selection of user by related information is played or executes relevant business.
Traditional IVR technologies access customer call using voice mode, and with the continuous extension of service logic, IVR voices are flat
The service logic of platform and the complexity of menu are all being continuously increased, and user generally requires multi-pass operation or listens to the long period
Voice broadcast can enter the detailed process really needed, it is very big to link up cost.
In addition, mechanical IVR voice guides tend not to meet the needs of users, user enters phase according to many more manipulations
After answering submenu, can not actually it solve the problems, such as, user experience is excessively poor.
It should be noted that information is only used for reinforcing the reason to the background of the application disclosed in above-mentioned background technology part
Solution, therefore may include the information not constituted to the prior art known to persons of ordinary skill in the art.
Invention content
For the problems of the prior art, the vehicle-mounted of user demand can be quickly identified the purpose of the present invention is to provide a kind of
Interactive voice scheme saves and links up cost, promotes user experience.
The embodiment of the present invention provides a kind of interactive system for vehicle-mounted voice, is set to vehicle, vehicle-mounted voice interaction system
System includes：Traffic AM access module, access traffic incoming call and pushing menu jump to the corresponding selected dish according to selected menu item
The business interface of individual event；Voice acquisition module, the voice messaging that acquisition user inputs at current business interface；Semantic analysis mould
Block receives the voice messaging of acquisition, and the keyword of the voice messaging is identified according to semantic understanding；Vehicle-mounted detection module, according to
The keyword of the voice messaging of identification is detected vehicle, generates the inspection of the keyword at least based on the voice messaging
Survey result；As a result feedback module feeds back the testing result and confirms for user；And wireless communication module, it is confirmed as in user
Operator attendance is connected when no.
Preferably, in above-mentioned interactive system for vehicle-mounted voice, the traffic AM access module accesses the menu pushed after traffic
For voice menu and/or text menu.
Preferably, above-mentioned interactive system for vehicle-mounted voice further includes a noise reduction process module, is connected to the voice collecting
Between module and the semantic module；The voice messaging that the noise reduction process module acquires the voice acquisition module into
After row noise reduction process, it is transferred to the semantic module.
Preferably, in above-mentioned interactive system for vehicle-mounted voice, the semantic module converts the voice messaging of reception
Semantic understanding is carried out for word, the initial key word of the voice messaging is extracted based on semantic understanding；And to the initial pass
Keyword carries out Confidence Analysis, filters out keyword of initial key word of the confidence level higher than threshold value as the voice messaging.
Preferably, in above-mentioned interactive system for vehicle-mounted voice, the vehicle-mounted detection module is vehicle-mounted T-BOX modules, described
Vehicle-mounted T-BOX modules carry out networking detection according to the keyword of the voice messaging to vehicle, generate the testing result；It is described
Testing result includes at least vehicle trouble messages, matching tool and the vehicle location letter of the keyword based on the voice messaging
Breath.
Preferably, in above-mentioned interactive system for vehicle-mounted voice, the vehicle-mounted T-BOX modules also carry out networking to vehicle and examine
Disconnected, the testing result further includes vehicle diagnostic result.
Preferably, in above-mentioned interactive system for vehicle-mounted voice, the result feedback module includes：Vehicular screen, the vehicle
It carries screen and shows the testing result in the form of text, and screen key is provided and is selected for user；And/or vehicle-mounted sound box, it is described
Vehicle-mounted sound box reports the testing result with speech form, and provides voice menu and selected for user.
Preferably, in above-mentioned interactive system for vehicle-mounted voice, the traffic AM access module, the voice acquisition module, institute
State semantic module, the wireless communication module is integrated in a wireless communication type automobile data recorder.
The embodiment of the present invention also provides a kind of vehicle-mounted voice exchange method, using above-mentioned interactive system for vehicle-mounted voice,
The vehicle-mounted voice exchange method includes step：S110, access traffic incoming call and pushing menu, jump to according to selected menu item
The business interface of the corresponding selected menu item；The voice messaging that S120, acquisition user input at current business interface；S130,
The voice messaging for receiving acquisition, the keyword of the voice messaging is identified according to semantic understanding；S140, institute's predicate according to identification
The keyword of message breath is detected vehicle, generates the testing result of the keyword at least based on the voice messaging；S150,
The testing result is fed back for user to confirm；And S160, connect operator attendance when user is confirmed as no.
Preferably, in above-mentioned vehicle-mounted voice exchange method, further include between the step S120 and the step S130
Step：S123, noise reduction process is carried out to the voice messaging of acquisition.
Preferably, in above-mentioned vehicle-mounted voice exchange method, in the step S140, according to the key of the voice messaging
Word carries out networking detection to vehicle, generates the vehicle trouble messages including at least the keyword based on the voice messaging, matching
The testing result of tool and vehicle location information.
Preferably, in above-mentioned vehicle-mounted voice exchange method, in the step S140, line diagnosis also is carried out to vehicle,
The testing result further includes vehicle diagnostic result.
Preferably, in above-mentioned vehicle-mounted voice exchange method, the step S150 includes：S1501, it shows in the form of text
The testing result, and screen key is provided and is selected for user；And/or S1502, the testing result reported with speech form,
And voice menu is provided and is selected for user.
The embodiment of the present invention also provides a kind of vehicle-mounted voice interactive device, including：Processor；Memory, wherein storing
There is the executable instruction of the processor；Wherein, the processor is configured to execute via the executable instruction is executed
The step of vehicle-mounted voice exchange method stated.
The embodiment of the present invention also provides a kind of computer readable storage medium, and for storing program, described program is held
The step of above-mentioned vehicle-mounted voice exchange method is realized when row.
The advantageous effect of the present invention compared with prior art is：
The present invention can quickly position the demand class of interior user, pass through speech recognition, vehicle-mounted at current business interface
Detection module fault diagnosis, and confirmation feedback is carried out with client, user demand is accurately identified and solves, and when that can not solve
Operator attendance is connected in time, and high degree, which is saved, links up cost, promotes user experience.
It should be understood that above general description and following detailed description is only exemplary and explanatory, not
The application can be limited.
Description of the drawings
The drawings herein are incorporated into the specification and forms part of this specification, and shows the implementation for meeting the application
Example, and the principle together with specification for explaining the application.It should be evident that the accompanying drawings in the following description is only the application
Some embodiments for those of ordinary skill in the art without creative efforts, can also basis
These attached drawings obtain other attached drawings.
Fig. 1 is the module diagram of interactive system for vehicle-mounted voice in the embodiment of the present invention；
Fig. 2 is the application scenario diagram of interactive system for vehicle-mounted voice in the embodiment of the present invention；
Fig. 3 is the step schematic diagram of vehicle-mounted voice exchange method in the embodiment of the present invention；
Fig. 4 is the detailed step figure of vehicle-mounted voice exchange method in the embodiment of the present invention；
Fig. 5 is the structural schematic diagram of vehicle-mounted voice interactive device in the embodiment of the present invention；
Fig. 6 is the structural schematic diagram of Computer readable storage medium storing program for executing of the embodiment of the present invention.
Specific implementation mode
Example embodiment is described more fully with reference to the drawings.However, example embodiment can be with a variety of shapes
Formula is implemented, and is not understood as limited to embodiment set forth herein.On the contrary, thesing embodiments are provided so that the present invention will
Fully and completely, and by the design of example embodiment comprehensively it is communicated to those skilled in the art.It is identical attached in figure
Icon note indicates same or similar structure, thus will omit repetition thereof.
Fig. 1 is the module diagram of interactive system for vehicle-mounted voice in the embodiment of the present invention.Shown in referring to Fig.1, the present embodiment
Interactive system for vehicle-mounted voice be set to vehicle, include mainly：
Traffic AM access module 101, access traffic incoming call and pushing menu jump to corresponding this according to selected menu item and are chosen
The business interface of menu item.It includes voice menu and/or text dish that traffic AM access module 101, which accesses the menu pushed after traffic,
It is single.
In actual application scenarios, a traffic incoming call button can be arranged in traffic AM access module 101, and user presses the traffic
Incoming call button, you can transfer to traffic.After traffic AM access module 101 accesses traffic, to user's pushing menu, for example, " menu item
A, urgent charging；Menu item B, emergency relief；Menu item C, emergency maintenance；Menu item D, other helps ".The mode of pushing menu
It can also pass through the menu of text importing textual form by the menu of voice broadcast speech form.In view of vehicle is travelling
Environment is noisy in the process, and in a preferred embodiment, traffic AM access module 101 can be pushed away to user simultaneously after accessing traffic incoming call
Sending voice menu and text menu.User selects to correspond under the pattern of voice broadcast according to self-demand by speech answering
Menu item, or corresponding menu item is selected by button under the pattern of text importing, you can enter the industry of the menu item
Business interface.For example, customer problem is " vehicle flat tire ", demand needs repairing, you can passes through speech answering " menu item C "
Mode or button selection " menu item C ", into corresponding emergency maintenance business interface, and prompt user to say demand.
Traffic AM access module 101 is shunted after accessing traffic incoming call, can facilitate follow-up mould with Primary Location user demand
Block specifically identifies user demand at corresponding business interface.
Voice acquisition module 102, the voice messaging that acquisition user inputs at current business interface；And semantic module
103, the voice messaging of acquisition is received, the keyword of voice messaging is identified according to semantic understanding.In a preferred embodiment, language
Further include a noise reduction process module 104 between sound acquisition module 102 and semantic module 103, for voice acquisition module
After the voice messaging of 102 acquisitions carries out noise reduction process, it is transferred to semantic module 103.
In actual application scenarios, after entering " menu item C, emergency maintenance " corresponding business interface, voice collecting
Module 102 acquires voice messaging input by user " vehicle flat tire ".More specifically, voice messaging input by user is, for example, " vehicle
It blows out, there is no spare tyre on vehicle, will not install ".Enter noise reduction process module 104 after the voice messaging is collected and carries out noise reduction
Processing, to filter out environment inside car noise, the voice messaging after noise reduction process is transferred to semantic module 103 immediately.It is semantic
Analysis module 103 converts the voice messaging of reception to word and carries out semantic understanding, and voice messaging is extracted based on semantic understanding
Initial key word, and Confidence Analysis is carried out to the initial key word of extraction, filter out the initial key that confidence level is higher than threshold value
Keyword of the word as voice messaging.
For voice messaging " vehicle flat tire does not have spare tyre on vehicle, will not install ", semantic module 103 is through initial
Keyword extraction and Confidence Analysis, the keyword finally obtained include at least " blowing out ", and " do not have spare tyre " and " will not pacify
Dress ".Since traffic AM access module 101 has carried out preliminary shunting to user demand, at " menu item C, emergency maintenance " business interface
In, semantic module 103 is only carried out with the keywords database comprising emergency maintenance relative words when extracting and evaluating keyword
Data interaction reduces calculation amount so that treatment effeciency is promoted, and saves network transmission resource.
Vehicle-mounted detection module 105 is detected vehicle according to the keyword of the voice messaging of identification, and generation is at least based on
The testing result of the keyword of voice messaging.In actual application scenarios, vehicle-mounted detection module 105 is, for example, vehicle-mounted T-BOX
Module, vehicle-mounted T-BOX modules carry out networking detection to vehicle according to the keyword of voice messaging, generate testing result.
It " blows out " for keyword, vehicle-mounted detection module 105 carries out real-time tire pressure monitoring to vehicle, is the discovery that vehicle is left back
Tire is blown out.For keyword " do not have spare tyre ", the networking of vehicle-mounted detection module 105 obtains vehicle configuration information, obtain in requisition for
The tyre model of outfit.It " will not be installed " for keyword, the networking of vehicle-mounted detection module 105 provides flat with tire patching/change tire service
Platform contacts, and corresponding maintenance personal is equipped with for this service.In addition, vehicle-mounted detection module 105 positions vehicle in real time, and
The retrieval result comprising vehicle trouble messages, matching tool and vehicle location information of acquisition is transferred to corresponding repair people
Member.
In a preferred embodiment, vehicle-mounted detection module 105 also carries out line diagnosis poll to vehicle, checks whether to deposit
Failure except user describes, fully ensures user's traffic safety.
As a result feedback module 106, feedback testing result confirm for user.To ensure semantic module 103 and vehicle-mounted inspection
The user demand for surveying the identifications such as module 105 meets real scene, includes vehicle trouble messages, matching tool and vehicle getting
After the retrieval result of location information etc., which is fed back into user with text and/or speech form and is confirmed.
In actual application scenarios, as a result feedback module 106 specifically includes：Vehicular screen shows inspection in the form of text
It surveys as a result, and providing screen key "Yes" and "No" for user's selection.Further, it may also include vehicle-mounted sound box, with voice shape
Formula reports testing result, and provides voice menu "Yes" and "No" and selected for user.User can pass through button according to actual scene
And/or speech answering confirms.
Wireless communication module 107 connects operator attendance when user is confirmed as no.When user demand cannot be met, and
When connect client service center operator attendance.
Fig. 2 is the application scenario diagram of interactive system for vehicle-mounted voice in the embodiment of the present invention.In interactive system for vehicle-mounted voice
Traffic AM access module 101, voice acquisition module 102, noise reduction process module 104, semantic module 103 and wireless communication module
107 can be integrated in a wireless communication type automobile data recorder 10.The wireless communication type automobile data recorder 10 cooperation is used as vehicle-mounted inspection
Surveying the vehicle-mounted T-BOX modules of module 105 (can be installed in the instrument board of vehicle, be denoted as 105) in figure, and is anti-as result
The Vehicular screen and vehicle-mounted sound box (106 are denoted as in figure) for presenting module 106 provide the interactive voice clothes of quickness and high efficiency to the user
Business.
Specifically, traffic is arranged on wireless communication type automobile data recorder 10 accesses button 11, user needs when driving
When interactive voice being wanted to service, traffic access button 11 is pressed, the menu selection provided according to traffic AM access module 101 is corresponding
Business interface.Into after the input voice information of specific transactions interface, voice acquisition module 102, noise reduction process module 104 and semanteme
Analysis module 103 is acquired voice messaging, handles, analyzes, and extracts keyword and is transferred to vehicle-mounted detection module 105.Vehicle
It carries T-BOX modules 105 and networking detection is carried out to vehicle according to keyword, and provided after platform is connect with corresponding with service and included
The retrieval result is passed through Vehicular screen and vehicle by the retrieval result of vehicle trouble messages, matching tool and vehicle location information etc.
It carries speaker 106 and feeds back to user's confirmation.In the case where user is confirmed as no, by wireless communication type automobile data recorder 10
Wireless communication module 107 puts through client service center's operator attendance.
The interactive system for vehicle-mounted voice of the present embodiment can quickly position the demand class of interior user, in current business circle
Face feeds back to user's confirmation by speech recognition, vehicle networked checkout and diagnosis user demand, and guarantee accurately identifies and solve to use
Family demand, high degree, which is saved, links up cost, promotes user experience.
The present invention also provides a kind of vehicle-mounted voice exchange methods, using the interactive system for vehicle-mounted voice in above-described embodiment.
Fig. 3 is the step schematic diagram of vehicle-mounted voice exchange method in the embodiment of the present invention, with reference to shown in Fig. 3, vehicle-mounted voice exchange method
Include the following steps：S110, access traffic incoming call and pushing menu jump to corresponding selected menu item according to selected menu item
Business interface, specific steps principle can refer to above-mentioned traffic AM access module 101.S120, acquisition user are defeated at current business interface
The voice messaging entered, specific steps principle can refer to above-mentioned voice acquisition module 102.S130, the voice messaging for receiving acquisition, root
Identify that the keyword of voice messaging, specific steps principle can refer to above-mentioned semantic module 103 according to semantic understanding.S140, root
Vehicle is detected according to the keyword of the voice messaging of identification, generates the detection knot of at least keyword based on voice messaging
Fruit, specific steps principle can refer to above-mentioned vehicle-mounted detection module 105.S150, feedback testing result are for user's confirmation, specific steps
Principle can refer to the above results feedback module 106.S160, operator attendance, specific steps principle are connected when user is confirmed as no
It can refer to above-mentioned wireless communication module 107.
Fig. 4 is the detailed step figure of vehicle-mounted voice exchange method in the embodiment of the present invention, with reference to shown in Fig. 4, is actually being answered
With under scene, vehicle-mounted voice exchange method specifically executes：S110, access traffic incoming call simultaneously push voice menu and/or text dish
It is single, corresponding business interface is jumped to according to selected menu item.The voice letter that S120, acquisition user input at current business interface
Breath.S123, noise reduction process is carried out to the voice messaging of acquisition.S130, convert the voice messaging after noise reduction process to word into
Row semantic understanding extracts the keyword of voice messaging.Step S140, networking inspection is carried out to vehicle according to the keyword of voice messaging
It surveys and vehicle diagnoses poll, generate the testing result comprising vehicle trouble messages, matching tool and vehicle location information.S1501,
Testing result is shown in the form of text, and screen key is provided and is selected for user；And/or S1502, with speech form report detect
As a result, and providing voice menu for user's selection.S160, operator attendance is connected when user is confirmed as no.
The vehicle-mounted voice exchange method of the present embodiment can quickly position the demand class of interior user, in current business circle
Face feeds back to user's confirmation by speech recognition, vehicle networked checkout and diagnosis user demand, and guarantee accurately identifies and solve to use
Family demand, high degree, which is saved, links up cost, promotes user experience.
The embodiment of the present invention also provides a kind of vehicle-mounted voice interactive device, including processor and memory, is deposited in memory
The executable instruction of processor is contained, processor is configured as executing the vehicle in above-described embodiment via executable instruction is executed
The step of carrying voice interactive method.
As described above, the vehicle-mounted voice interactive device of the present invention can quickly position the demand class of interior user, working as
Preceding business interface feeds back to user's confirmation by speech recognition, vehicle networked checkout and diagnosis user demand, ensures to accurately identify
With solution user demand, high degree, which is saved, links up cost, promotes user experience.
Fig. 5 is the structural schematic diagram of vehicle-mounted voice interactive device in the embodiment of the present invention, it should be appreciated that Fig. 5 is only
It is to schematically show modules, these modules can be virtual software module or actual hardware module, these modules
Merging, fractionation and its increase of complementary modul block all within protection scope of the present invention.
Person of ordinary skill in the field it is understood that various aspects of the invention can be implemented as system, method or
Program product.Therefore, various aspects of the invention can be embodied in the following forms, i.e.,：It is complete hardware embodiment, complete
The embodiment combined in terms of full Software Implementation (including firmware, microcode etc.) or hardware and software, can unite here
Referred to as " circuit ", " module " or " platform ".
Vehicle-mounted voice interactive device (the hereinafter referred of this embodiment according to the present invention is described referring to Fig. 5
Electronic equipment) 500.The electronic equipment 600 that Fig. 6 is shown is only an example, to the function of the embodiment of the present invention and should not be made
With range band come any restrictions.
As shown in figure 5, electronic equipment 500 is showed in the form of universal computing device.The component of electronic equipment 500 can wrap
It includes but is not limited to：At least one processing unit 510, at least one storage unit 520, (including the storage of connection different platform component
Unit 520 and processing unit 510) bus 530, display unit 540 etc..
Wherein, storage unit has program stored therein code, and program code can be executed by processing unit 510 so that processing is single
Member 510 execute described in this specification above-mentioned Vehicular intelligent unlocking method part according to the various illustrative embodiments of the present invention
The step of.For example, processing unit 510 can execute step as shown in Figures 3 and 4 respectively.
Storage unit 520 may include the readable medium of volatile memory cell form, such as Random Access Storage Unit
(RAM) 5201 and/or cache memory unit 5202, it can further include read-only memory unit (ROM) 5203.
Storage unit 520 can also include program/utility with one group of (at least one) program module 5205
5204, such program module 5205 includes but not limited to：Operating system, one or more application program, other program moulds
Block and program data may include the realization of network environment in each or certain combination in these examples.
Bus 530 can be to indicate one or more in a few class bus structures, including storage unit bus or storage
Cell controller, peripheral bus, graphics acceleration port, processing unit use the arbitrary bus structures in a variety of bus structures
Local bus.
Electronic equipment 500 can also be with one or more external equipments 600 (such as keyboard, sensing equipment, bluetooth equipment
Deng) communication, can also be enabled a user to one or more equipment interact with the electronic equipment 500 communicate, and/or with make
Any equipment that the electronic equipment 500 can be communicated with one or more of the other computing device (such as router, modulation /demodulation
Device etc.) communication.This communication can be carried out by input/output (I/O) interface 550.Also, electronic equipment 500 can be with
By network adapter 560 and one or more network (such as LAN (LAN), wide area network (WAN) and/or public network,
Such as internet) communication.Network adapter 560 can be communicated by bus 530 with other modules of electronic equipment 500.It should
Understand, although not shown in the drawings, other hardware and/or software module can be used in conjunction with electronic equipment 500, including but it is unlimited
In：Microcode, device driver, redundant processing unit, external disk drive array, RAID system, tape drive and number
According to backup storage platform etc..
The embodiment of the present invention also provides a kind of computer readable storage medium, and for storing program, program is performed reality
The step of vehicle-mounted voice exchange method of existing above-described embodiment.In some possible embodiments, various aspects of the invention
It is also implemented as a kind of form of program product comprising program code, when program product is run on the terminal device, journey
It is each according to the present invention described in this specification above-mentioned Vehicular intelligent unlocking method part that sequence code is used to make terminal device to execute
The step of kind illustrative embodiments.
As described above, the computer readable storage medium of the present invention can quickly position the demand class of interior user,
Current business interface feeds back to user's confirmation by speech recognition, vehicle networked checkout and diagnosis user demand, ensures accurate knowledge
Not and user demand is solved, high degree, which is saved, links up cost, promotes user experience.
Fig. 6 is the structural schematic diagram of the computer readable storage medium of the present invention.Refering to what is shown in Fig. 6, describing according to this
The program product 700 for realizing the above method of the embodiment of invention, may be used the read-only storage of portable compact disc
Device (CD-ROM) and include program code, and can be run on terminal device, such as PC.However, the journey of the present invention
Sequence product is without being limited thereto, in this document, readable storage medium storing program for executing can be any include or storage program tangible medium, the journey
Sequence can be commanded the either device use or in connection of execution system, device.
The arbitrary combination of one or more readable mediums may be used in program product.Readable medium can be that readable signal is situated between
Matter or readable storage medium storing program for executing.Readable storage medium storing program for executing for example can be but be not limited to electricity, magnetic, optical, electromagnetic, infrared ray or partly lead
System, device or the device of body, or the arbitrary above combination.More specific example (the non exhaustive row of readable storage medium storing program for executing
Table) include：Electrical connection, portable disc, hard disk, random access memory (RAM), read-only storage with one or more conducting wires
Device (ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, portable compact disc read only memory (CD-
ROM), light storage device, magnetic memory device or above-mentioned any appropriate combination.
Computer readable storage medium may include in a base band or as the data-signal that a carrier wave part is propagated,
In carry readable program code.The data-signal of this propagation may be used diversified forms, including but not limited to electromagnetic signal,
Optical signal or above-mentioned any appropriate combination.Readable storage medium storing program for executing can also be any readable Jie other than readable storage medium storing program for executing
Matter, which can send, propagate either transmission for used by instruction execution system, device or device or and its
The program of combined use.The program code for including on readable storage medium storing program for executing can transmit with any suitable medium, including but not
It is limited to wireless, wired, optical cable, RF etc. or above-mentioned any appropriate combination.
It can be write with any combination of one or more programming languages for executing the program that operates of the present invention
Code, programming language include object oriented program language-Java, C++ etc., further include conventional process
Formula programming language-such as " C " language or similar programming language.Program code can be calculated fully in user
It executes in equipment, partly execute on a user device, being executed, partly in user calculating equipment as an independent software package
Upper part executes or is executed in remote computing device or server completely on a remote computing.It is being related to remotely counting
In the situation for calculating equipment, remote computing device can pass through the network of any kind, including LAN (LAN) or wide area network
(WAN), it is connected to user calculating equipment, or, it may be connected to external computing device (such as utilize ISP
To be connected by internet).
To sum up, interactive system for vehicle-mounted voice of the invention, method, equipment and storage medium at least have following advantages：
The first, the demand class that interior user is quickly positioned by traffic access shunting, to be subsequently directed to different demands class
Other speech recognition analysis reduces calculation amount so that treatment effeciency is promoted, and saves network transmission resource；
The second, by speech recognition, vehicle networked checkout and diagnosis user demand, and user's confirmation is fed back to, it is accurate to ensure
Identification and solution user demand；And connect client service center's operator attendance in time when user demand cannot be met, high degree section
It saves and links up cost, promote user experience；
Third, each function module are integrated to be laid in car, with car networking cooperative system, realizes data interaction, is user
The services such as efficiently convenient accurately repair, rescue are provided.
The above content is a further detailed description of the present invention in conjunction with specific preferred embodiments, and it cannot be said that
The specific implementation of the present invention is confined to these explanations.For those of ordinary skill in the art to which the present invention belongs, exist
Under the premise of not departing from present inventive concept, a number of simple deductions or replacements can also be made, all shall be regarded as belonging to the present invention's
Protection domain.
Claims (15)
1. a kind of interactive system for vehicle-mounted voice, is set to vehicle, which is characterized in that the interactive system for vehicle-mounted voice includes：
Traffic AM access module, access traffic incoming call and pushing menu jump to the corresponding selected menu according to selected menu item
The business interface of item；
Voice acquisition module, the voice messaging that acquisition user inputs at current business interface；
Semantic module receives the voice messaging of acquisition, and the keyword of the voice messaging is identified according to semantic understanding；
Vehicle-mounted detection module is detected vehicle according to the keyword of the voice messaging of identification, generates and is at least based on institute
State the testing result of the keyword of voice messaging；
As a result feedback module feeds back the testing result and confirms for user；And
Wireless communication module connects operator attendance when user is confirmed as no.
2. interactive system for vehicle-mounted voice as described in claim 1, which is characterized in that after the traffic AM access module access traffic
The menu of push is voice menu and/or text menu.
3. interactive system for vehicle-mounted voice as described in claim 1, which is characterized in that further include a noise reduction process module, connection
Between the voice acquisition module and the semantic module；
After the noise reduction process module carries out noise reduction process to the voice messaging that the voice acquisition module acquires, it is transferred to described
Semantic module.
4. interactive system for vehicle-mounted voice as described in claim 1, which is characterized in that the semantic module is by the language of reception
Message breath is converted into word and carries out semantic understanding, and the initial key word of the voice messaging is extracted based on semantic understanding；And
Confidence Analysis is carried out to the initial key word, filters out initial key word of the confidence level higher than threshold value as institute's predicate
The keyword of message breath.
5. interactive system for vehicle-mounted voice as described in claim 1, which is characterized in that the vehicle-mounted detection module is vehicle-mounted T-
BOX modules, the vehicle-mounted T-BOX modules carry out networking detection according to the keyword of the voice messaging to vehicle, described in generation
Testing result；
The testing result includes at least vehicle trouble messages, matching tool and the vehicle of the keyword based on the voice messaging
Location information.
6. interactive system for vehicle-mounted voice as claimed in claim 5, which is characterized in that the vehicle-mounted T-BOX modules are also to vehicle
Line diagnosis is carried out, the testing result further includes vehicle diagnostic result.
7. interactive system for vehicle-mounted voice as described in claim 1, which is characterized in that the result feedback module includes：
Vehicular screen, the Vehicular screen show the testing result in the form of text, and provide screen key and selected for user；
And/or
Vehicle-mounted sound box, the vehicle-mounted sound box report the testing result with speech form, and provide voice menu and selected for user.
8. interactive system for vehicle-mounted voice as described in claim 1, which is characterized in that the traffic AM access module, the voice
Acquisition module, the semantic module, the wireless communication module are integrated in a wireless communication type automobile data recorder.
9. a kind of vehicle-mounted voice exchange method, using the interactive system for vehicle-mounted voice as described in any one of claim 1 to 8,
It is characterized in that, the vehicle-mounted voice exchange method includes step：
S110, access traffic incoming call and pushing menu jump to the business of the corresponding selected menu item according to selected menu item
Interface；
The voice messaging that S120, acquisition user input at current business interface；
S130, the voice messaging for receiving acquisition, the keyword of the voice messaging is identified according to semantic understanding；
S140, vehicle is detected according to the keyword of the voice messaging of identification, generates and is at least based on voice letter
The testing result of the keyword of breath；
S150, the feedback testing result confirm for user；And
S160, operator attendance is connected when user is confirmed as no.
10. vehicle-mounted voice exchange method as claimed in claim 9, which is characterized in that the step S120 and the step
It further include step between S130：
S123, noise reduction process is carried out to the voice messaging of acquisition.
11. vehicle-mounted voice exchange method as claimed in claim 9, which is characterized in that in the step S140, according to institute's predicate
The keyword of message breath carries out networking detection to vehicle, generates the vehicle event including at least the keyword based on the voice messaging
Hinder information, the testing result of matching tool and vehicle location information.
12. vehicle-mounted voice exchange method as claimed in claim 11, which is characterized in that in the step S140, also to vehicle
Line diagnosis is carried out, the testing result further includes vehicle diagnostic result.
13. vehicle-mounted voice exchange method as claimed in claim 9, which is characterized in that the step S150 includes：
S1501, the testing result is shown in the form of text, and screen key is provided and is selected for user；And/or
S1502, the testing result is reported with speech form, and voice menu is provided and is selected for user.
14. a kind of vehicle-mounted voice interactive device, which is characterized in that including：
Processor；
Memory, wherein being stored with the executable instruction of the processor；
Wherein, the processor is configured to carry out any one of perform claim requirement 9 to 13 via the execution executable instruction
The step of vehicle-mounted voice exchange method.
15. a kind of computer readable storage medium, for storing program, which is characterized in that described program is performed realization power
Profit requires the step of any one of 9 to 13 vehicle-mounted voice exchange method.
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| CN201810580533.XA CN108735215A (en) | 2018-06-07 | 2018-06-07 | Interactive system for vehicle-mounted voice, method, equipment and storage medium |
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|---|---|---|---|
| CN201810580533.XA CN108735215A (en) | 2018-06-07 | 2018-06-07 | Interactive system for vehicle-mounted voice, method, equipment and storage medium |
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| CN109788039A (en) * | 2018-12-26 | 2019-05-21 | 合肥凯捷技术有限公司 | A kind of interactive system for vehicle-mounted voice storage method |
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| CN110103989A (en) * | 2019-05-17 | 2019-08-09 | 爱驰汽车有限公司 | Automatic Pilot active interactive onboard system, method, equipment and storage medium |
| CN110202587A (en) * | 2019-05-15 | 2019-09-06 | 北京梧桐车联科技有限责任公司 | Information interacting method and device, electronic equipment and storage medium |
| CN110246490A (en) * | 2019-06-26 | 2019-09-17 | 合肥讯飞数码科技有限公司 | Voice keyword detection method and relevant apparatus |
| CN110867183A (en) * | 2019-09-29 | 2020-03-06 | 浙江合众新能源汽车有限公司 | System and method for information memorandum on vehicle |
| CN111081245A (en) * | 2019-12-24 | 2020-04-28 | 杭州纪元通信设备有限公司 | Call center menu system based on voice recognition |
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| CN112017642A (en) * | 2019-05-31 | 2020-12-01 | 华为技术有限公司 | Method, device and equipment for speech recognition and computer readable storage medium |
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| CN115534850A (en) * | 2022-11-28 | 2022-12-30 | 北京集度科技有限公司 | Interface display method, electronic device, vehicle and computer program product |
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