CN111586243A - Voice scheduling method and device, intelligent terminal and storage medium - Google Patents
Voice scheduling method and device, intelligent terminal and storage medium Download PDFInfo
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- CN111586243A CN111586243A CN202010312205.9A CN202010312205A CN111586243A CN 111586243 A CN111586243 A CN 111586243A CN 202010312205 A CN202010312205 A CN 202010312205A CN 111586243 A CN111586243 A CN 111586243A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
Abstract
The invention discloses a voice scheduling method, a voice scheduling device, an intelligent terminal and a storage medium, wherein the method comprises the following steps: acquiring a communication message, and acquiring the telephone state of a call member from the communication message; acquiring a voice scheduling instruction matched with the telephone state according to the telephone state; and executing scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction. The invention can realize fast voice scheduling and improve the timeliness of the voice scheduling.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a voice scheduling method, an apparatus, an intelligent terminal, and a storage medium.
Background
In the current scheduling system, voice scheduling is a very common scheduling means, and there are various voice scheduling operations, such as: and (3) common scheduling service: answering, switching, answering instead, strong service: forced insertion, forced removal, monitoring and the like. In the face of the voice scheduling service operations, different scheduling operations (for example, one voice scheduling operation needs to correspond to one interface button) need to be set on the interface of the scheduling platform, and one scheduling service can complete the scheduling operation needing to be switched continuously by a scheduler, so that the complexity of the operation of the scheduler is increased, and the timeliness of the operation of the scheduler is reduced. That is, in the prior art, the voice scheduling service needs manual participation, and the efficiency is not high.
Thus, there is still a need for improvement and development of the prior art.
Disclosure of Invention
The technical problem to be solved by the present invention is to provide a voice scheduling method, apparatus, intelligent terminal and storage medium for solving the above-mentioned defects in the prior art, and to solve the problem in the prior art that the voice scheduling service needs manual participation and is not efficient.
The technical scheme adopted by the invention for solving the problems is as follows:
in a first aspect, an embodiment of the present invention provides a voice scheduling method, where the method includes:
acquiring a communication message, and acquiring the telephone state of a call member from the communication message;
acquiring a voice scheduling instruction matched with the telephone state according to the telephone state;
and executing scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction.
In one embodiment, the obtaining the communication message and the phone status of the call member from the communication message includes:
receiving the communication message through a preset voice gateway;
analyzing the communication message, and acquiring the telephone state of a call member from the communication message;
and storing the telephone state in a preset call information list.
In one embodiment, the phone state includes: calling phone status, called phone status, and call traffic type.
In one embodiment, the obtaining of the voice scheduling instruction matched with the telephone state according to the telephone state includes:
acquiring a call service type in the telephone state;
and matching the call service type with a preset mapping relation table, and determining a voice scheduling instruction corresponding to the call service type, wherein the mapping relation table stores the corresponding relation between the call service type and the voice scheduling instruction.
In one embodiment, the performing, according to the voice scheduling instruction, a scheduling operation corresponding to the voice scheduling instruction includes:
acquiring the voice scheduling instruction and acquiring a called telephone state in the call state;
and executing scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction and the state of the called telephone.
In one embodiment, the executing, according to the voice scheduling instruction, a scheduling operation corresponding to the voice scheduling instruction further includes:
and acquiring the voice scheduling instruction, and displaying the voice scheduling instruction in a form of an interface pop-up window.
In one embodiment, the executing, according to the voice scheduling instruction, a scheduling operation corresponding to the voice scheduling instruction further includes:
and switching the voice scheduling instruction according to the telephone state and the call information list.
In a second aspect, an embodiment of the present invention further provides a voice scheduling apparatus, where the apparatus includes:
the telephone state acquisition unit is used for acquiring the communication message and acquiring the telephone state of the call member from the communication message;
the voice scheduling instruction acquisition unit is used for acquiring a voice scheduling instruction matched with the telephone state according to the telephone state;
and the scheduling operation execution unit is used for executing the scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction.
In a third aspect, the present invention also provides an intelligent terminal, including a memory, and one or more programs, where the one or more programs are stored in the memory, and configured to be executed by one or more processors includes a voice scheduling method for performing the above-mentioned voice scheduling method.
In a fourth aspect, embodiments of the present invention further provide a non-transitory computer-readable storage medium, where instructions of the storage medium, when executed by a processor of an electronic device, enable the electronic device to perform a voice scheduling method as described in any one of the above.
The invention has the beneficial effects that: the embodiment of the invention firstly obtains the communication message and obtains the telephone state of the call member from the communication message; then, according to the telephone state, acquiring a voice scheduling instruction matched with the telephone state; and executing scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction. The invention can automatically realize fast voice scheduling and improve the timeliness of the voice scheduling.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments described in the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a flowchart illustrating a voice scheduling method according to an embodiment of the present invention.
Fig. 2 is a flowchart of a specific application embodiment of the voice scheduling method according to the embodiment of the present invention.
Fig. 3 is a schematic block diagram of a voice scheduling apparatus according to an embodiment of the present invention.
Fig. 4 is a schematic block diagram of an internal structure of an intelligent terminal according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer and clearer, the present invention is described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
It should be noted that, if directional indications (such as up, down, left, right, front, and back … …) are involved in the embodiment of the present invention, the directional indications are only used to explain the relative positional relationship between the components, the movement situation, and the like in a specific posture (as shown in the drawing), and if the specific posture is changed, the directional indications are changed accordingly.
In the current scheduling system, voice scheduling is a very common scheduling means, and there are various voice scheduling operations, such as: and (3) common scheduling service: answering, switching, answering instead, strong service: forced insertion, forced removal, monitoring and the like. In the face of the voice scheduling service operations, different scheduling operations (for example, one voice scheduling operation needs to correspond to one interface button) need to be set on the interface of the scheduling platform, and one scheduling service can complete the scheduling operation needing to be switched continuously by a scheduler, so that the complexity of the operation of the scheduler is increased, and the timeliness of the operation of the scheduler is reduced. That is, in the prior art, the voice scheduling service needs manual participation, and the efficiency is not high.
In order to solve the problems of the prior art, the present invention provides a voice scheduling method, as shown in fig. 1. The voice scheduling method specifically comprises the following steps:
and S100, acquiring a communication message, and acquiring the telephone state of a call member from the communication message.
In view of the prior art, the present embodiment provides a voice scheduling method for a dispatcher facing various voice scheduling operations and fussy voice scheduling services, so as to better reduce the complexity of the operation of the dispatcher and ensure the timeliness of the dispatcher in the process of executing the voice scheduling services. Specifically, in this embodiment, a preset voice gateway is first used to receive a communication message, where the communication message is information sent by a calling user to a called user when a call connection is performed, and the call information includes a call connection request and a target called user that needs to establish a call connection. After receiving the call information, the present embodiment starts to analyze the communication message, and acquires the phone status of the call member from the communication message. Since the embodiment is to implement regulation and control of the voice call between the call members, after the communication message is acquired, the phone states of the call members are acquired from the communication message, so that the voice scheduling is executed according to the phone states.
In an implementation manner, after the call state is obtained, the call state may be stored in a preset call information list. The call information list is used for storing the telephone state of each call member in each voice scheduling process, so that the call can be called at any time when needed next time. The telephone states in this embodiment include: calling phone status, called phone status, and call traffic type. The call state in this embodiment refers to whether the telephone is busy or not, whether a fault occurs, or whether the telephone is in a waiting state, and the like, so that the telephone state (for example, whether the telephone is busy) and the call service type of the call members (the calling telephone and the called telephone) can be known according to the call message.
And step S200, acquiring a voice scheduling instruction matched with the telephone state according to the telephone state.
After the phone state is acquired, the embodiment may perform voice scheduling according to the phone state. In specific implementation, the embodiment first obtains the call service type in the telephone state; and then matching the call service type with a preset mapping relation table to determine a voice scheduling instruction corresponding to the call service type, wherein the mapping relation table stores the corresponding relation between the call service type and the voice scheduling instruction. In this embodiment, the mapping relationship table is preset, and the mapping relationship table is preset with a corresponding relationship between each different call service type and a voice scheduling instruction, that is, each call service type corresponds to one voice scheduling instruction, and the voice scheduling instruction is used for executing the voice scheduling. In this embodiment, each call service type and its corresponding voice scheduling instruction in the mapping table may be deleted and added, that is, the mapping table may be updated.
After the call message is acquired, the present embodiment acquires the phone state from the call message, and then may execute the voice scheduling operation of response according to the voice scheduling instruction from the mapping relationship table according to the phone state and the voice scheduling instruction corresponding to the call service type in the phone state. In other embodiments, the voice scheduling instruction may be a command for performing a break-in, break-out, or monitor voice scheduling instruction, and corresponding operations may be correspondingly performed according to the command. In this embodiment, the voice scheduling instruction is obtained and displayed in a pop-up window interface mode, so that the voice scheduling instruction required to be executed can be known in time.
And step S300, executing scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction.
In this embodiment, after the voice scheduling instruction is obtained, because each voice scheduling instruction corresponds to one voice scheduling operation, the corresponding voice scheduling operation may be executed according to the voice scheduling instruction. Specifically, the embodiment first acquires a communication message, acquires the telephone state of a call member from the communication message, and then acquires a voice scheduling instruction matched with the telephone state according to the telephone state. After the voice scheduling instruction is acquired, acquiring a called telephone state in the call state; and then, according to the voice scheduling instruction and the state of the called telephone, executing scheduling operation corresponding to the voice scheduling instruction. The telephone states include a calling telephone state, a called telephone state and a call service type. Therefore, when the voice scheduling operation is performed, the corresponding voice scheduling operation may be performed according to the called phone status. Such as: a (queue wait state) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -; A-O (call state) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -; A-B (conversation state) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -.
In an implementation manner, when the voice scheduling operation is executed, the present embodiment may further switch the voice scheduling instruction according to the phone status and the call information list, and change the voice scheduling operation in time to ensure successful implementation of voice scheduling. The embodiment can be realized by a voice scheduling operation button when the voice scheduling operation is executed.
In A specific application, as shown in fig. 2, this embodiment may introduce A state mode according to A service transition between voice scheduling operations, automatically switch A designated scheduling operation in A background according to A state of A user that needs to be operated by A current scheduler, only need the scheduler to select A designated user to operate A fast voice scheduling button when presented on A scheduling console interface, and the background determines, according to A button trigger timing, that the current user needs to execute A voice scheduling operation that meets A current state of the user, for example, user A is in A ringing state, execute A fast operation, the background automatically executes A scheduler seat line O answer operation, an O-A call, the scheduler selects user B, executes A fast operation, and the background automatically executes A transfer operation, A user B answers, A scheduler seat line O exits, and an A-B call.
As shown in fig. 3, an embodiment of the present invention provides a voice scheduling apparatus, including: a phone state acquisition unit 310, a voice scheduling instruction acquisition unit 320, and a scheduling operation execution unit 330. Specifically, the phone status acquiring unit 310 is configured to acquire a communication message and acquire the phone status of a call member from the communication message. The voice scheduling instruction obtaining unit 320 is configured to obtain, according to the phone status, a voice scheduling instruction matched with the phone status. The scheduling operation executing unit 330 is configured to execute a scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction.
Based on the above embodiment, the present invention further provides an intelligent terminal, and a schematic block diagram thereof may be as shown in fig. 4. The intelligent terminal comprises a processor, a memory, a network interface, a display screen and a temperature sensor which are connected through a system bus. Wherein, the processor of the intelligent terminal is used for providing calculation and control capability. The memory of the intelligent terminal comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the intelligent terminal is used for being connected and communicated with an external terminal through a network. The computer program is executed by a processor to implement a voice scheduling method. The display screen of the intelligent terminal can be a liquid crystal display screen or an electronic ink display screen, and the temperature sensor of the intelligent terminal is arranged inside the intelligent terminal in advance and used for detecting the operating temperature of internal equipment.
It will be understood by those skilled in the art that the block diagram shown in fig. 4 is only a block diagram of a part of the structure related to the solution of the present invention, and does not constitute a limitation to the intelligent terminal to which the solution of the present invention is applied, and a specific intelligent terminal may include more or less components than those shown in the figure, or combine some components, or have a different arrangement of components.
In one embodiment, an intelligent terminal is provided that includes a memory, and one or more programs, wherein the one or more programs are stored in the memory and configured to be executed by the one or more processors, the one or more programs including instructions for:
acquiring a communication message, and acquiring the telephone state of a call member from the communication message;
acquiring a voice scheduling instruction matched with the telephone state according to the telephone state;
and executing scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, databases, or other media used in embodiments provided herein may include non-volatile and/or volatile memory. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
In summary, the present invention discloses a voice scheduling method, an apparatus, an intelligent terminal and a storage medium, wherein the method comprises: acquiring a communication message, and acquiring the telephone state of a call member from the communication message; acquiring a voice scheduling instruction matched with the telephone state according to the telephone state; and executing scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction. The invention can realize fast voice scheduling and improve the timeliness of the voice scheduling.
It is to be understood that the invention is not limited to the examples described above, but that modifications and variations may be effected thereto by those of ordinary skill in the art in light of the foregoing description, and that all such modifications and variations are intended to be within the scope of the invention as defined by the appended claims.
Claims (10)
1. A method for voice scheduling, the method comprising:
acquiring a communication message, and acquiring the telephone state of a call member from the communication message;
acquiring a voice scheduling instruction matched with the telephone state according to the telephone state;
and executing scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction.
2. The voice scheduling method of claim 1, wherein the obtaining the communication message and the phone status of the call member from the communication message comprises:
receiving the communication message through a preset voice gateway;
analyzing the communication message, and acquiring the telephone state of a call member from the communication message;
and storing the telephone state in a preset call information list.
3. The voice scheduling method of claim 2 wherein the phone state comprises: calling phone status, called phone status, and call traffic type.
4. The voice scheduling method according to claim 1, wherein the obtaining of the voice scheduling instruction matching the phone status according to the phone status comprises:
acquiring a call service type in the telephone state;
and matching the call service type with a preset mapping relation table, and determining a voice scheduling instruction corresponding to the call service type, wherein the mapping relation table stores the corresponding relation between the call service type and the voice scheduling instruction.
5. The voice scheduling method according to claim 1, wherein the performing, according to the voice scheduling instruction, the scheduling operation corresponding to the voice scheduling instruction comprises:
acquiring the voice scheduling instruction and acquiring a called telephone state in the call state;
and executing scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction and the state of the called telephone.
6. The voice scheduling method according to claim 5, wherein the performing the scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction further comprises:
and acquiring the voice scheduling instruction, and displaying the voice scheduling instruction in a form of an interface pop-up window.
7. The voice scheduling method according to claim 6, wherein the performing the scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction further comprises:
and switching the voice scheduling instruction according to the telephone state and the call information list.
8. An apparatus for scheduling speech, the apparatus comprising:
the telephone state acquisition unit is used for acquiring the communication message and acquiring the telephone state of the call member from the communication message;
the voice scheduling instruction acquisition unit is used for acquiring a voice scheduling instruction matched with the telephone state according to the telephone state;
and the scheduling operation execution unit is used for executing the scheduling operation corresponding to the voice scheduling instruction according to the voice scheduling instruction.
9. An intelligent terminal comprising a memory, and one or more programs, wherein the one or more programs are stored in the memory, and wherein the one or more programs being configured to be executed by the one or more processors comprises instructions for performing the method of any of claims 1-7.
10. A non-transitory computer readable storage medium having instructions therein, which when executed by a processor of an electronic device, enable the electronic device to perform the method of any one of claims 1-7.
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