CN113784005B - Voice call switching method, device, storage medium and equipment - Google Patents
Voice call switching method, device, storage medium and equipment Download PDFInfo
- Publication number
- CN113784005B CN113784005B CN202110909480.3A CN202110909480A CN113784005B CN 113784005 B CN113784005 B CN 113784005B CN 202110909480 A CN202110909480 A CN 202110909480A CN 113784005 B CN113784005 B CN 113784005B
- Authority
- CN
- China
- Prior art keywords
- call
- signal
- request
- voice
- receiving
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
- 238000000034 method Methods 0.000 title claims abstract description 57
- 238000004891 communication Methods 0.000 claims abstract description 34
- 230000004044 response Effects 0.000 claims description 12
- 230000005540 biological transmission Effects 0.000 abstract 1
- 238000010586 diagram Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 238000005184 irreversible process Methods 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 239000000725 suspension Substances 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
Abstract
The application relates to the field of information communication, in particular to a voice communication transfer method, a device, a storage medium and equipment, wherein the method comprises the following steps: the dispatching end receives a call request sent by the request end; establishing a call between a request end and a scheduling end; the dispatching end receives a call designating request of the requesting end, and based on the call request, the dispatching end sends a transfer call request to the receiving end, and the requesting end is in a call waiting state at the moment; based on the transfer call request, the receiving end establishes a call with the dispatching end; the scheduling end determines whether to establish the call between the requesting end and the receiving end according to the call willingness signal sent by the receiving end, wherein the call willingness signal comprises a call establishment signal, a call non-establishment signal and a call undetermined signal. The waiting call transfer model provided by the application can ensure that the dispatching end can rapidly carry out call transmission and voice inquiry operation between the requesting end and the receiving end under the condition that the requesting end is not hung up, and ensure that the whole call transfer process can be convenient and the service execution is smooth.
Description
Technical Field
The present application relates to the field of information communication, and in particular, to a method, an apparatus, a storage medium, and a device for transferring a voice communication.
Background
In the existing scheduling system, the switching operation of voice scheduling is a common scheduling operation mode, for example: the user A calls into the dispatcher station, the dispatcher O answers, the A requests to switch the user B, the O switches the user B according to the requirement of the A, the user B is switched on, the user O exits, and a call is formed between the user A and the user B. This traditional transit model is an irreversible process, and when encountering specific situations where the transit party needs to be queried by the transit party, it is then decided whether to make a call with the transit party, which is in fact common in some government traffic. The conventional transfer model cannot meet the situation, if the situation needs to be met, the transferred party needs to be firstly hung up, then inquired, and then repeated transfer operation is carried out, and the operation also does not meet the service requirement.
Disclosure of Invention
The embodiment of the application provides a voice call transferring method, a device, a storage medium and equipment, which solve the problem that a call request end is transferred to an receiving end by a dispatching end to inquire whether to accept a call while hanging up the call.
According to an embodiment of the present application, there is provided a voice call forwarding method including the steps of:
the scheduling end receives a call request sent by the request end, and the call request at least carries a call request signal;
based on the call request, the dispatching end sends a voice response signal to the voice gateway, and based on the voice response signal, the call between the request end and the dispatching end is established;
the dispatching end receives a call designating request of the requesting end, and based on the call request, the dispatching end sends a transfer call request to the receiving end, and the requesting end is in a call waiting state at the moment;
based on the transfer call request, the receiving end establishes a call with the dispatching end;
the scheduling end determines whether to establish the call between the requesting end and the receiving end according to the call willingness signal sent by the receiving end, wherein the call willingness signal comprises a call establishment signal, a call non-establishment signal and a call undetermined signal.
Further, the sending the request for forwarding the call to the receiving end at the dispatching end includes:
the dispatching end sends a switching call signal to the voice gateway;
based on the transfer call signal, the voice gateway sends a transfer call request to the receiving end.
Further, the call waiting signal is carried in the transfer call signal, and the voice gateway and the request end are established to be in communication connection in a call waiting state based on the call waiting signal.
Further, when the call willingness signal is a call establishment signal, the scheduling end establishes a call between the requesting end and the receiving end.
Further, when the call willingness signal is not to establish a call signal, the receiving end hangs up the call.
Further, when the willingness-to-talk signal is a pending-to-talk signal:
the dispatching terminal switches back the call with the request terminal, the dispatching terminal receives the request call information sent by the request terminal, and the process receiving terminal is in a call waiting state;
the dispatching terminal switches back to the call with the receiving terminal, and according to the call request information, the receiving terminal sends a call willingness signal to the dispatching terminal whether to establish the call with the requesting terminal, and the requesting terminal is in a call waiting state in the process;
the scheduling end determines whether to establish the call between the request end and the receiving end according to the call willingness signal sent by the receiving end;
when the call willingness signal is a call establishment signal, the scheduling end establishes a call between the request end and the receiving end; when the call willingness signal is not established, the receiving end hangs up the call; when the call voice signal is a call pending signal; the dispatcher switches back to talk with the requester until the talk willingness signal is a talk signal or no talk signal is established.
Further, switching back to the call with the requesting end at the scheduling end includes:
the dispatching terminal sends a voice switching signal to the voice gateway, and the receiving terminal is in a call waiting state at the moment;
based on the voice switching signal, the voice gateway switches back to the call between the dispatch terminal and the request terminal.
Further, switching back to the call with the receiving end at the scheduling end includes:
the dispatching terminal sends a voice switching signal to the voice gateway, and the request terminal is in a call waiting state at the moment;
based on the voice switching signal, the voice gateway switches back to the call between the dispatch terminal and the receiving terminal.
Further, the voice switching signal carries a call waiting signal, and the voice gateway establishes communication connection in a call waiting state with the request end or the receiving end based on the call waiting signal;
based on the call waiting signal, the voice gateway transmits voice information to the requesting end or the receiving end.
A voice call forwarding device, comprising:
the call request module is used for sending a call request to the call scheduling module and establishing a call with the call receiving module, wherein the call request at least carries a call request signal;
the call scheduling module is used for establishing a call with the call request module and sending a transfer call request to the call receiving module to establish a call with the call receiving module, and is also used for establishing a three-party call with the call request module, the call scheduling module and the call receiving module and exiting the three-party call after the three-party call is established so as to form a call between the call request module and the call receiving module;
the call scheduling module sends a call transferring request to the call receiving module, and the call requesting module is in a call waiting state at the moment;
the call receiving module is used for receiving the call transferring request sent by the call scheduling module and establishing a call with the call requesting module.
A computer readable storage medium storing one or more programs executable by one or more processors to implement the steps in a voice call forwarding method as described in any of the above.
A terminal device, comprising: a processor, a memory, and a communication bus; a memory having stored thereon a computer readable program executable by a processor;
the communication bus realizes the connection communication between the processor and the memory;
the steps in the voice call forwarding method of any one of the above are implemented when the processor executes the computer readable program.
The application discloses a voice call transfer method, a device, a storage medium and equipment, wherein the method comprises the following steps: the scheduling end receives a call request sent by the request end, and the call request at least carries a call request signal; based on the call request, the dispatching end sends a voice response signal to the voice gateway, and based on the voice response signal, the call between the request end and the dispatching end is established; the dispatching end receives a call designating request of the requesting end, and based on the call request, the dispatching end sends a transfer call request to the receiving end, and the requesting end is in a call waiting state at the moment; based on the transfer call request, the receiving end establishes a call with the dispatching end; the scheduling end determines whether to establish the call between the requesting end and the receiving end according to the call willingness signal sent by the receiving end, wherein the call willingness signal comprises a call establishment signal, a call non-establishment signal and a call undetermined signal. In view of the fact that the traditional call transfer model cannot meet the inquiry service in the transfer process, a call transfer model capable of waiting for transfer is provided, in the call transfer model capable of waiting for transfer, a dispatching end can rapidly conduct call communication and voice inquiry operation between a request end and a receiving end under the condition that the request end and the receiving end are not hung up, the whole call transfer process is guaranteed to be convenient, service execution is smooth, and the mode capable of waiting for transfer of calls is compatible with the traditional transfer operation.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this specification, illustrate embodiments of the application and together with the description serve to explain the application and do not constitute a limitation on the application. In the drawings:
FIG. 1 is a flow chart of a method for transferring a voice call according to the present application;
FIG. 2 is a schematic diagram of a voice call forwarding device according to the present application;
fig. 3 is a schematic structural diagram of a terminal device provided by the present application.
Detailed Description
In order that those skilled in the art will better understand the present application, a technical solution in the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in which it is apparent that the described embodiments are only some embodiments of the present application, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the present application without making any inventive effort, shall fall within the scope of the present application. The embodiments described by referring to the drawings are exemplary only and are not to be construed as limiting the application. Further, if detailed description of the known art is not necessary to illustrate the features of the present application, it will be omitted.
It should be noted that the terms "first," "second," and the like in the description and the claims of the present application and the above figures are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments of the application described herein may be implemented in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
It will be understood by those skilled in the art that all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs unless defined otherwise. It will be further understood that terms, such as those defined in commonly used dictionaries, should be interpreted as having a meaning that is consistent with their meaning in the context of the prior art and will not be interpreted in an idealized or overly formal sense unless expressly so defined herein.
Referring to fig. 1, the application provides a voice call forwarding method, which comprises the following steps:
s101: the scheduling end receives a call request sent by the request end, and the call request at least carries a call request signal;
s102: based on the call request, the dispatching end sends a voice response signal to the voice gateway, and based on the voice response signal, the call between the request end and the dispatching end is established;
s103: the dispatching end receives a call designating request of the requesting end, and based on the call request, the dispatching end sends a transfer call request to the receiving end, and the requesting end is in a call waiting state at the moment;
s104: based on the transfer call request, the receiving end establishes a call with the dispatching end;
s105: the scheduling end determines whether to establish the call between the requesting end and the receiving end according to the call willingness signal sent by the receiving end, wherein the call willingness signal comprises a call establishment signal, a call non-establishment signal and a call undetermined signal.
The application discloses a voice call transfer method, a device, a storage medium and equipment, wherein the method comprises the following steps: the scheduling end receives a call request sent by the request end, and the call request at least carries a call request signal; based on the call request, the dispatching end sends a voice response signal to the voice gateway, and based on the voice response signal, the call between the request end and the dispatching end is established; the dispatching end receives a call designating request of the requesting end, and based on the call request, the dispatching end sends a transfer call request to the receiving end, and the requesting end is in a call waiting state at the moment; based on the transfer call request, the receiving end establishes a call with the dispatching end; the scheduling end determines whether to establish the call between the requesting end and the receiving end according to the call willingness signal sent by the receiving end, wherein the call willingness signal comprises a call establishment signal, a call non-establishment signal and a call undetermined signal. In view of the fact that the conventional call transfer model cannot meet the inquiry service in the transfer process, a call transfer model capable of waiting for transfer is provided, in the call transfer model capable of waiting for transfer, the scheduling end can rapidly conduct call communication and voice inquiry operation between the requesting end and the receiving end under the condition that the requesting end is not hung up, the whole call transfer process is convenient, smooth in service execution is guaranteed, and the mode capable of waiting for transfer of calls is compatible with the conventional transfer operation.
For example, the request end sends a call request to the dispatch end, the dispatch end establishes a call with the request end after receiving the call request, and the request end requests the call with the receiving end, and the dispatch end needs to confirm whether the receiving end agrees to call with the request end; at this time, the dispatching end sends a transfer call request to the receiving end, the receiving end receives the transfer call request of the dispatching end and establishes a call with the dispatching end, in the process, the requesting end does not need to hang up, and the requesting end is in a call waiting state; if the receiving end agrees to establish a call with the requesting end, the dispatching end pulls the requesting end and the receiving end into a three-party call, and after the three-party call is established, the dispatching end exits the three-party call to realize the call of both the requesting end and the receiving end.
Specifically, a request end sends a call request to a dispatching end, and the dispatching end establishes a call with the request end after receiving the call request; the request end sends a call designating request for communicating with the receiving end to the dispatching end, and the dispatching end needs to confirm whether the receiving end agrees to communicate with the request end; therefore, the dispatching end sends a transfer call request to the voice gateway, the transfer call request carries a voice transfer signal, the voice gateway sends a transfer call request to the receiving end based on the voice transfer signal, and in the process, the requesting end is in a call waiting state;
the receiving end receives the request of transferring the call and then establishes the call with the dispatching end, and the receiving end sends a call willingness signal whether to agree to the call with the request end or not, wherein the call willingness signal comprises a call establishment signal, a call non-establishment signal and a call undetermined signal; the scheduling terminal determines whether to establish a call between the requesting terminal and the receiving terminal based on a call willingness signal sent by the receiving terminal.
Before a request end and an receiving end establish a call, firstly, the request end and a dispatching end establish the call; therefore, the request end sends a call request to the dispatching end, and a call request signal carried by the call request can be the opposite party dialing number. And the dispatching terminal receives the call request of the requesting terminal, and the dispatching terminal establishes a call at the voice gateway.
In an embodiment, sending a request for forwarding a call to a receiving end at a scheduling end includes:
the dispatching end sends a switching call signal to the voice gateway;
based on the transfer call signal, the voice gateway sends a transfer call request to the receiving end.
After the request end and the dispatching end establish a call, a call designating request is sent out with the receiving end; the dispatching terminal sends a transfer call signal to the voice gateway according to the call designation request, and the voice gateway sends a transfer call request to the receiving terminal based on the transfer call signal. If the receiving end accepts the request, the call between the dispatching end and the receiving end is established at the voice gateway.
In an embodiment, the call waiting signal is carried in the transfer call signal, and the voice gateway and the request end are established as a communication connection in a call waiting state based on the call waiting signal.
In the process that the dispatching end transfers the call to the receiving end, the dispatching end sends a call transferring signal to the voice gateway, and a call waiting signal is carried in the call transferring signal; when the voice gateway receives the call waiting signal, the request end and the voice gateway establish a communication connection, and the communication connection is a call waiting state that the request end waits for the receiving end to reply.
In an embodiment, when the call willingness signal is a call establishment signal, the scheduling end establishes a call between the requesting end and the receiving end.
The following is a specific step when the talk will signal is to establish a talk signal:
step one: the dispatching end sends a three-way call signal to the voice gateway;
step two: the voice gateway establishes a three-party call of a request end, a dispatch end and a receiving end based on the three-party call signal;
step three: when the three-way call is established, the dispatching end sends a call exit signal to the voice gateway, and the voice gateway disconnects the call of the dispatching end based on the call exit signal to form the call between the request end and the receiving end.
When the call willingness signal is a call establishment signal, the dispatching end sends a three-party call signal to the voice gateway, and a call of the dispatching end, the request end and the receiving end is established; after the three-way call is established, the dispatching terminal sends a call exit signal to the voice gateway, and the voice gateway disconnects the call of the dispatching terminal based on the call exit signal to form the call between the request terminal and the receiving terminal.
At this time, the call between the requesting end and the receiving end is formally established.
In an embodiment, when the call willingness signal is not to establish a call signal, the receiving end hangs up the call.
In another case, if the call between the dispatch terminal and the receiving terminal is not allowed to be established with the request terminal after the call is established, the call between the dispatch terminal and the receiving terminal can be hung up immediately.
The following is a specific step when the talk willingness signal is not to establish a talk signal:
step one: when the call willingness signal is not established, the scheduling end sends a voice switching signal to the voice gateway;
step two: based on the voice switching signal, the voice gateway switches back to the call between the dispatching end and the request end, and the receiving end hangs up the call.
Specifically, the hanging-up of the receiving end and the conversation of the dispatching end are as follows: after the receiving end establishes a call with the dispatching end, the receiving end sends a call signal which does not agree with the call establishment with the requesting end; at this time, after receiving the non-established call signal of the receiving end, the dispatching end will send out a voice switching signal to the voice gateway, after receiving the voice switching signal, the voice gateway will switch back the call between the dispatching end and the requesting end, and the receiving end hangs up the call; after switching back to the call, the scheduling end informs the requesting end that the receiving end does not agree to establish the call with the requesting end.
At this time, the requesting end can choose to hang up the call, or send the call designation request of the call with the receiving end to the dispatching end again; and if the request end sends out the call appointed request with the receiving end again, repeating the step after the request end establishes the call with the dispatching end.
In an embodiment, the receiving end may not only agree to establish a call but also disagree to establish a call, and the receiving end may decide whether to establish a call after knowing the call intention of the requesting end, that is, when the call intention signal is a call pending signal.
The following is a specific step when the willingness-to-talk signal is a pending-to-talk signal:
step one: the dispatching terminal switches back the call with the request terminal, the dispatching terminal receives the request call information sent by the request terminal, and the process receiving terminal is in a call waiting state;
step two: the dispatching terminal switches back to the call with the receiving terminal, and according to the call request information, the receiving terminal sends a call willingness signal to the dispatching terminal whether to establish the call with the requesting terminal, and the requesting terminal is in a call waiting state in the process;
step three: the scheduling end determines whether to establish the call between the request end and the receiving end according to the call willingness signal sent by the receiving end;
step four: when the call willingness signal is a call establishment signal, the scheduling end establishes a call between the request end and the receiving end; when the call willingness signal is not established, the receiving end hangs up the call; when the call voice signal is a call pending signal; the dispatcher switches back to talk with the requester until the talk willingness signal is a talk signal or no talk signal is established.
In an embodiment, switching back to the call with the requesting end at the scheduling end includes:
the dispatching terminal sends a voice switching signal to the voice gateway, and the receiving terminal is in a call waiting state at the moment;
based on the voice switching signal, the voice gateway switches back to the call between the dispatch terminal and the request terminal.
In an embodiment, switching back to the call with the receiving end at the scheduling end includes:
the dispatching terminal sends a voice switching signal to the voice gateway, and the request terminal is in a call waiting state at the moment;
based on the voice switching signal, the voice gateway switches back to the call between the dispatch terminal and the receiving terminal.
The following is a specific step of switching between the scheduling end and the requesting and receiving ends when the willingness-to-talk signal is a pending-talk signal:
the first step: when the communication willingness signal is a communication undetermined signal, the scheduling end sends a voice switching signal to the voice gateway, and the receiving end is in a communication waiting state at the moment;
and a second step of: based on the voice switching signal, the voice gateway switches back to the call between the dispatching end and the request end;
and a third step of: after switching call back between the scheduling end and the requesting end, the requesting end sends request call information to the scheduling end;
fourth step: based on the received call request information, the dispatching end sends a voice switching signal to the voice gateway, and the request end is in a call waiting state at the moment;
fifth step: based on the voice switching signal, the voice gateway switches back to the call between the dispatching end and the receiving end;
sixth step: the receiving end sends a call willingness signal for establishing a call with the requesting end to the dispatching end according to the call willingness information, and the dispatching end determines whether to establish the call between the requesting end and the receiving end according to the call willingness signal sent by the receiving end;
when the call willingness signal is a call establishment signal, executing a call between a request end and an receiving end established by the scheduling end; when the call willingness signal is not established, the receiving end hangs up the call when executing; when the talking voice signal is a talking pending signal, the first step to the sixth step are executed again until the talking willingness signal is not to establish a talking signal or to establish a talking signal.
Specifically, after the receiving end establishes a call with the dispatching end, the receiving end sends a call pending signal to the dispatching end; the call pending signal is to determine whether to establish a call after knowing the purpose of requesting a call by the requesting end. After receiving the call pending signal, the dispatching terminal sends a voice switching signal to the voice gateway, and the voice gateway switches back the call between the dispatching terminal and the request terminal based on the signal, and in the process, the receiving terminal is in a call waiting state. After the call between the request end and the dispatching end is switched back, the request end sends out the call request information of the call between the request end and the receiving end to the dispatching; the request call information may be the content or purpose of the request to be communicated with the receiving end.
After receiving the call request information, the dispatching end sends out a voice switching signal to the voice gateway again, and after the voice gateway receives the call request information, the dispatching end switches back the call between the dispatching end and the receiving end. The dispatching terminal sends out the request call information received from the request terminal to the receiving terminal, and the receiving terminal decides whether to establish the call. At this time, the receiving end can still make three choices, and sends a call establishment signal, a call non-establishment signal and a call pending signal to the dispatching end.
When the call willingness signal is a call establishment signal, executing a call between a request end and an receiving end established by the scheduling end; when the call willingness signal is not established, the receiving end hangs up the call when executing; when the talking voice signal is a talking pending signal, the first step to the sixth step are executed again until the talking willingness signal is not to establish a talking signal or to establish a talking signal.
In an embodiment, the voice switching signal carries a call waiting signal, and the voice gateway establishes a communication connection in a call waiting state with the request end or the receiving end based on the call waiting signal.
When the dispatching end switches back to the call with the request end or switches back to the call with the receiving end, a voice switching signal is sent to the voice gateway, and the voice switching signal carries a call waiting signal; the voice gateway receives a voice switching signal and a call waiting signal; based on the call waiting signal, the voice gateway establishes communication connection with the request end or the dispatch end, so that the request end or the dispatch end is in a call waiting state. Based on the call waiting signal, the voice gateway transmits voice information to the requesting end or the receiving end.
When the dispatching end is switched or switched to communicate with one end, the other end establishes communication connection with the voice gateway so as to enable the dispatching end to be in a communication waiting state; in order to make the user have better experience, the voice gateway can be arranged in a state that the request end or the receiving end is in a call waiting state, and the voice gateway sends a voice playing signal to a party in the call waiting state so that the request end or the receiving end plays voice information.
Further, the voice information is music information, news information or advertisement information. Setting the voice information as music information, news information or advertisement information gives the user a feeling of not long waiting time, particularly playing music, and gives the user a enjoyment of music.
Referring to fig. 1 to 2, the present application provides a voice call switching device, which includes:
the call request module 100 is configured to send a call request to the call scheduling module and to establish a call with the call receiving module, where the call request at least carries a call request signal;
the call scheduling module 200 is used for establishing a call with the call request module and sending a transfer call request to the call receiving module to establish a call with the call receiving module, and the call scheduling module is also used for establishing a three-party call with the call request module, the call scheduling module and the call receiving module and exiting the three-party call after the three-party call is established so as to form a call between the call request module and the call receiving module;
the call scheduling module sends a call transferring request to the call receiving module, and establishes a call with the call receiving module, wherein the call requesting module is in a call waiting state;
the call receiving module 300 is configured to receive a transfer call request sent by the call scheduling module, and to establish a call with the call request module.
In an embodiment, a call scheduling module receives a call request sent by a call request module, where the call request at least carries a call request signal; based on the call request, the call scheduling module sends a voice response signal to the voice gateway, and based on the voice response signal, a call between the call request module and the call scheduling module is established;
based on the call appointed request sent by the call request module, the call scheduling module sends a call transfer signal to the voice gateway, and the voice gateway sends a call transfer request to the call receiving module based on the call transfer signal, and at the moment, the call request module is in a call waiting state;
the call receiving module establishes a call with the call scheduling module based on the transfer call request; according to a call willingness signal sent by the call receiving module, the call scheduling module determines whether to establish the call between the call request module and the call receiving module, wherein the call willingness signal comprises a call establishment signal, a call non-establishment signal and a call undetermined signal; when the call willingness signal is a call establishment signal, the call scheduling module sends a three-party call signal to the voice gateway; the voice gateway establishes a three-party call of the call request module, the call scheduling module and the call receiving module based on the three-party call signal;
after the three-way call is established, the call scheduling module sends a call exit signal to the voice gateway, and the voice gateway disconnects the call of the call scheduling module based on the call exit signal to form a call between the call request module and the call receiving module.
In the process that the call scheduling module transfers the call to the call receiving module, the call scheduling module sends a call transferring signal to the voice gateway, and call waiting signals are carried in call transferring information; when the voice gateway receives the call waiting signal, the call request module and the voice gateway establish a communication connection, and the communication connection is a call waiting state of the call request module, which is replied by the call receiving module.
Further, based on the call waiting signal, the voice gateway transmits voice information to the call request module or the call acceptance module.
When the call scheduling module is switched or switched to call with one end, the other end establishes communication connection with the voice gateway so as to enable the voice gateway to be in a call waiting state; in order to make the user have better experience, the voice gateway can be arranged when the call request module or the call receiving module is in a call waiting state, and the voice gateway sends a voice playing signal to a party in the call waiting state so that the call request module or the call receiving module plays voice information.
Further, the voice information is music information, news information or advertisement information. Setting the voice information as music information, news information or advertisement information gives the user a feeling of not long waiting time, particularly playing music, and gives the user a enjoyment of music.
Based on the above-described voice call forwarding method, the present embodiment provides a computer-readable storage medium storing one or more programs executable by one or more processors to implement the steps in the voice call forwarding method as in the above-described embodiment.
Based on the above voice call forwarding method, the present application also provides a terminal device, as shown in fig. 3, which includes at least one processor (processor) 20; a display screen 21; and a memory (memory) 22, which may also include a communication interface (Communications Interface) 23 and a bus 24. Wherein the processor 20, the display 21, the memory 22 and the communication interface 23 may communicate with each other via a bus 24. The display screen 21 is configured to display a user guidance interface preset in the initial setting mode. The communication interface 23 may transmit information. The processor 20 may invoke logic instructions in the memory 22 to perform the methods of the embodiments described above.
Further, the logic instructions in the memory 22 described above may be implemented in the form of software functional units and stored in a computer readable storage medium when sold or used as a stand alone product.
The memory 22, as a computer readable storage medium, may be configured to store a software program, a computer executable program, such as program instructions or modules corresponding to the methods in the embodiments of the present disclosure. The processor 20 performs functional applications and data processing, i.e. implements the methods of the embodiments described above, by running software programs, instructions or modules stored in the memory 22.
The memory 22 may include a storage program area that may store an operating system, at least one application program required for functions, and a storage data area; the storage data area may store data created according to the use of the terminal device, etc.
In addition, the memory 22 may include high-speed random access memory, and may also include nonvolatile memory. For example, a plurality of media such as a usb disk, a removable hard disk, a Read-only memory (ROM), a random access memory (RandomAccessMemory, RAM), a magnetic disk, or an optical disk, which can store program codes, may be a transitory storage medium.
In addition, the specific processes that the storage medium and the plurality of instruction processors in the terminal device load and execute are described in detail in the above method, and are not stated here.
The application has the beneficial effects that:
1. in the voice call transfer method and device, in view of the fact that the traditional call transfer model cannot meet the inquiry service in the transfer process, the call transfer model supporting waiting transfer is provided, in the call transfer model capable of waiting transfer, the dispatch terminal can rapidly conduct call communication and voice inquiry operation between the request terminal and the receiving terminal under the condition of no hang-up, the whole call transfer process is ensured to be convenient, the service is smoothly executed, and the mode capable of waiting transfer call is compatible with the traditional transfer operation.
2. The receiving end can establish a call with the requesting end after connecting the call content or the purpose of the requesting end, so that whether the receiving end establishes the call according to own will is ensured; meanwhile, the waiting of the request information of the request end under the condition of no suspension can be avoided.
3. The requesting end or the receiving end can play music in the waiting process when in the waiting state, so that better experience is provided for a party in the waiting state.
The foregoing description of the preferred embodiments of the present application should not be construed as limiting the practice of the application to such embodiments, but rather as will be apparent to those of ordinary skill in the art, without departing from the principles of the application.
Claims (9)
1. The voice call transfer method is characterized by comprising the following steps of:
receiving a call request sent by a request end by a scheduling end, wherein the call request at least carries a call request signal;
based on the call request, the dispatching end sends a voice response signal to a voice gateway, and based on the voice response signal, a call between the request end and the dispatching end is established;
the dispatching end receives a call appointed request of the request end, and based on the call request, the dispatching end sends a transfer call request to the receiving end, and the request end is in a call waiting state;
based on the transfer call request, the receiving end establishes a call with the dispatching end;
the scheduling end determines whether to establish the call between the request end and the receiving end according to a call willingness signal sent by the receiving end, wherein the call willingness signal comprises a call establishment signal, a call non-establishment signal and a call undetermined signal;
when the call willingness signal is the call establishment signal, the scheduling end establishes a call between the request end and the receiving end;
the specific steps when the talking willingness signal is to establish a talking signal include:
step one: the dispatching end sends a three-way call signal to the voice gateway;
step two: the voice gateway establishes a three-party call of a request end, a dispatch end and a receiving end based on the three-party call signal;
step three: when a three-way call is established, the dispatching end sends a call exit signal to the voice gateway, and the voice gateway disconnects the call of the dispatching end based on the call exit signal to form a call between the request end and the receiving end;
when the call willingness signal is the non-established call signal, the receiving end hangs up the call;
the specific steps of the talking willingness signal not establishing talking signals include:
step one: when the call willingness signal is not established, the scheduling end sends a voice switching signal to the voice gateway;
step two: based on the voice switching signal, the voice gateway switches back the call between the dispatching end and the request end, and the receiving end hangs up the call;
step three: the request end can choose to hang up the call or send a call appointed request of the call with the receiving end to the dispatching end again; if the request end sends out the call appointed request with the receiving end again, repeating the step after the request end establishes the call with the dispatching end;
when the call willingness signal is the call pending signal:
the dispatching end switches back the call with the request end, the dispatching end receives the call request information sent by the request end, and the receiving end is in a call waiting state in the process;
the dispatching terminal switches back to the call with the receiving terminal, and according to the call request information, the receiving terminal sends the call willingness signal of whether to establish the call with the requesting terminal to the dispatching terminal, and the requesting terminal is in a call waiting state in the process;
the scheduling end determines whether to establish a call between the request end and the receiving end according to the call willingness signal sent by the receiving end;
when the call willingness signal is a call establishment signal, the scheduling end establishes a call between the request end and the receiving end; when the call willingness signal is not established, the receiving end hangs up the call; when the call voice signal is a call pending signal; the scheduling end switches back to the call with the requesting end until the call willingness signal is a call signal establishment or a call signal not establishment.
2. The voice call forwarding method according to claim 1, wherein the sending a forwarding call request from the dispatch terminal to the receiving terminal comprises:
the dispatching end sends a call transferring signal to the voice gateway;
based on the transfer call signal, the voice gateway sends the transfer call request to a receiving end.
3. The voice call forwarding method according to claim 2, wherein the forwarding call signal carries a call waiting signal, and the voice gateway establishes a communication connection with the requesting terminal in the call waiting state based on the call waiting signal.
4. The voice call forwarding method of claim 1 wherein switching back to the call with the requesting end at the scheduling end comprises:
the dispatching terminal sends a voice switching signal to the voice gateway, and the receiving terminal is in a call waiting state at the moment;
based on the voice switching signal, the voice gateway switches back to the call between the dispatching terminal and the request terminal.
5. The voice call forwarding method of claim 1 wherein switching back to the call with the receiving end at the scheduling end comprises:
the dispatching terminal sends a voice switching signal to the voice gateway, and the request terminal is in a call waiting state at the moment;
based on the voice switching signal, the voice gateway switches back to the call between the dispatching end and the receiving end.
6. The voice call forwarding method according to claim 4 or 5, wherein the voice switching signal carries a call waiting signal, and the voice gateway establishes a communication connection in the call waiting state with the requesting end or the receiving end based on the call waiting signal;
based on the call waiting signal, the voice gateway sends voice information to the request end or the receiving end.
7. A voice call forwarding device, the device comprising:
the call request module is used for sending a call request to the call scheduling module and establishing a call with the call receiving module, and the call request at least carries a call request signal;
the call scheduling module is used for establishing a call with the call request module and sending a transfer call request to the call receiving module to establish a call with the call receiving module, and is also used for establishing a three-way call with the call request module, the call scheduling module and the call receiving module and exiting the three-way call after the three-way call is established so as to form a call between the call request module and the call receiving module;
the call scheduling module sends a call transferring request to the call receiving module, and the call requesting module is in a call waiting state at the moment;
the call receiving module is used for receiving a transfer call request sent by the call scheduling module and establishing a call with the call request module;
when the call willingness signal is a call establishment signal, the scheduling end establishes a call between the request end and the receiving end;
the specific steps when the talking willingness signal is to establish a talking signal include:
step one: the dispatching end sends a three-way call signal to the voice gateway;
step two: the voice gateway establishes a three-party call of a request end, a dispatch end and a receiving end based on the three-party call signal;
step three: when a three-way call is established, the dispatching end sends a call exit signal to the voice gateway, and the voice gateway disconnects the call of the dispatching end based on the call exit signal to form a call between the request end and the receiving end;
when the call willingness signal is not established, the receiving end hangs up the call;
the specific steps of the talking willingness signal not establishing talking signals include:
step one: when the call willingness signal is not established, the scheduling end sends a voice switching signal to the voice gateway;
step two: based on the voice switching signal, the voice gateway switches back the call between the dispatching end and the request end, and the receiving end hangs up the call;
step three: the request end can choose to hang up the call or send a call appointed request of the call with the receiving end to the dispatching end again; if the request end sends out the call appointed request with the receiving end again, repeating the step after the request end establishes the call with the dispatching end;
when the call willingness signal is the call pending signal:
the dispatching end switches back the call with the request end, the dispatching end receives the call request information sent by the request end, and the receiving end is in a call waiting state in the process;
the dispatching terminal switches back to the call with the receiving terminal, and according to the call request information, the receiving terminal sends the call willingness signal of whether to establish the call with the requesting terminal to the dispatching terminal, and the requesting terminal is in a call waiting state in the process;
the scheduling end determines whether to establish a call between the request end and the receiving end according to the call willingness signal sent by the receiving end;
when the call willingness signal is a call establishment signal, the scheduling end establishes a call between the request end and the receiving end; when the call willingness signal is not established, the receiving end hangs up the call; when the call voice signal is a call pending signal; the scheduling end switches back to the call with the requesting end until the call willingness signal is a call signal establishment or a call signal not establishment.
8. A computer readable storage medium storing one or more programs executable by one or more processors to implement the steps in the voice call forwarding method of any of claims 1-6.
9. A terminal device, comprising: a processor, a memory, and a communication bus; the memory has stored thereon a computer readable program executable by the processor;
the communication bus realizes connection communication between the processor and the memory;
the processor, when executing the computer readable program, implements the steps of the voice call forwarding method of any one of claims 1-6.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110909480.3A CN113784005B (en) | 2021-08-09 | 2021-08-09 | Voice call switching method, device, storage medium and equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110909480.3A CN113784005B (en) | 2021-08-09 | 2021-08-09 | Voice call switching method, device, storage medium and equipment |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN113784005A CN113784005A (en) | 2021-12-10 |
| CN113784005B true CN113784005B (en) | 2023-12-05 |
Family
ID=78837091
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110909480.3A Active CN113784005B (en) | 2021-08-09 | 2021-08-09 | Voice call switching method, device, storage medium and equipment |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN113784005B (en) |
Citations (15)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101087201A (en) * | 2006-06-07 | 2007-12-12 | 陈川 | Phone trading payment system and method |
| CN101383882A (en) * | 2008-10-24 | 2009-03-11 | 北京佳讯飞鸿电气股份有限公司 | Method implementing multi-path call scheduling in IP scheduling system |
| CN101409749A (en) * | 2008-08-22 | 2009-04-15 | 中兴通讯股份有限公司 | Switching device, system and implementing method for traffic statistic |
| CN102026322A (en) * | 2009-09-23 | 2011-04-20 | 中兴通讯股份有限公司 | Method and system for voice switching |
| CN102833715A (en) * | 2011-06-17 | 2012-12-19 | 中兴通讯股份有限公司 | Inquisition switching implementation method, application server, business terminal and system |
| CN104639752A (en) * | 2015-02-05 | 2015-05-20 | 福州瑞芯微电子有限公司 | Incoming call and outgoing call processing and communication method, terminal equipment and communication system |
| CN105721727A (en) * | 2014-12-03 | 2016-06-29 | 中兴通讯股份有限公司 | Call forwarding method and apparatus |
| CN106488172A (en) * | 2016-11-21 | 2017-03-08 | 长沙世邦通信技术有限公司 | Video intercom method and system, dispatching desk, Cloud Server and terminal |
| CN106792603A (en) * | 2016-12-16 | 2017-05-31 | 努比亚技术有限公司 | Mobile terminal and its call forwarding method |
| JP2019016337A (en) * | 2016-09-23 | 2019-01-31 | Ｈｏｙａサービス株式会社 | Automatic voice guidance method using ivr and ivr system |
| CN109325091A (en) * | 2018-10-30 | 2019-02-12 | 百度在线网络技术（北京）有限公司 | Update method, device, equipment and the medium of points of interest attribute information |
| CN109618247A (en) * | 2018-12-19 | 2019-04-12 | 谢月德 | A kind of repeater programme-controlled exchange key system phone |
| CN111586243A (en) * | 2020-04-20 | 2020-08-25 | 深圳震有科技股份有限公司 | Voice scheduling method and device, intelligent terminal and storage medium |
| CN111726463A (en) * | 2020-05-12 | 2020-09-29 | 深圳震有科技股份有限公司 | Voice scheduling processing method and device for voice call |
| CN112988998A (en) * | 2021-03-15 | 2021-06-18 | 中国联合网络通信集团有限公司 | Response method and device |
Family Cites Families (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| AU2008223015B2 (en) * | 2007-03-02 | 2015-03-12 | Aegis Mobility, Inc. | Management of mobile device communication sessions to reduce user distraction |
| US20130054435A1 (en) * | 2011-08-25 | 2013-02-28 | Collections Marketing Center, Inc. | System and Method for Dynamic Query Processing Based on Financial Information and Query Responses |
-
2021
- 2021-08-09 CN CN202110909480.3A patent/CN113784005B/en active Active
Patent Citations (15)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101087201A (en) * | 2006-06-07 | 2007-12-12 | 陈川 | Phone trading payment system and method |
| CN101409749A (en) * | 2008-08-22 | 2009-04-15 | 中兴通讯股份有限公司 | Switching device, system and implementing method for traffic statistic |
| CN101383882A (en) * | 2008-10-24 | 2009-03-11 | 北京佳讯飞鸿电气股份有限公司 | Method implementing multi-path call scheduling in IP scheduling system |
| CN102026322A (en) * | 2009-09-23 | 2011-04-20 | 中兴通讯股份有限公司 | Method and system for voice switching |
| CN102833715A (en) * | 2011-06-17 | 2012-12-19 | 中兴通讯股份有限公司 | Inquisition switching implementation method, application server, business terminal and system |
| CN105721727A (en) * | 2014-12-03 | 2016-06-29 | 中兴通讯股份有限公司 | Call forwarding method and apparatus |
| CN104639752A (en) * | 2015-02-05 | 2015-05-20 | 福州瑞芯微电子有限公司 | Incoming call and outgoing call processing and communication method, terminal equipment and communication system |
| JP2019016337A (en) * | 2016-09-23 | 2019-01-31 | Ｈｏｙａサービス株式会社 | Automatic voice guidance method using ivr and ivr system |
| CN106488172A (en) * | 2016-11-21 | 2017-03-08 | 长沙世邦通信技术有限公司 | Video intercom method and system, dispatching desk, Cloud Server and terminal |
| CN106792603A (en) * | 2016-12-16 | 2017-05-31 | 努比亚技术有限公司 | Mobile terminal and its call forwarding method |
| CN109325091A (en) * | 2018-10-30 | 2019-02-12 | 百度在线网络技术（北京）有限公司 | Update method, device, equipment and the medium of points of interest attribute information |
| CN109618247A (en) * | 2018-12-19 | 2019-04-12 | 谢月德 | A kind of repeater programme-controlled exchange key system phone |
| CN111586243A (en) * | 2020-04-20 | 2020-08-25 | 深圳震有科技股份有限公司 | Voice scheduling method and device, intelligent terminal and storage medium |
| CN111726463A (en) * | 2020-05-12 | 2020-09-29 | 深圳震有科技股份有限公司 | Voice scheduling processing method and device for voice call |
| CN112988998A (en) * | 2021-03-15 | 2021-06-18 | 中国联合网络通信集团有限公司 | Response method and device |
Non-Patent Citations (2)
| Title |
|---|
| 《A question-and-answer classification technique for constructing and managing spoken dialog system》;Ryosuke Inoue 等;《IEEE》;全文 * |
| 《移动客服热线口语文本中的用户意图识别研究》;许家宜;《中国优秀硕士学位论文全文数据库》;全文 * |
Also Published As
| Publication number | Publication date |
|---|---|
| CN113784005A (en) | 2021-12-10 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN102362483B (en) | Method and corresponding device for processing calling conflict in communication network | |
| CN105656915B (en) | Immediate communication methods, devices and systems | |
| CN104469694B (en) | A kind of communication means and device based on group system | |
| CN111818503B (en) | Voice communication method, system, chip, electronic equipment and storage medium | |
| CN102299967A (en) | Mobile position system, gateway, mobile terminal and method for realizing mobile position | |
| CN103595871A (en) | Incoming call forwarding method and terminals | |
| KR20070083622A (en) | System and method for bridge call appearance in distributed peer-to-peer network | |
| JP2786645B2 (en) | Private branch exchange system | |
| EP3068120A1 (en) | Relay device, voice communication system, program, and relay method | |
| CN104202714A (en) | Mobile terminal near field communication method and system for heterogeneous operating system | |
| CN113784005B (en) | Voice call switching method, device, storage medium and equipment | |
| WO2023045784A1 (en) | Call control method and apparatus, and electronic device and computer-readable storage medium | |
| EP0891115A1 (en) | Methods and apparatus for facilitating communication between multiple platforms via a single, multi-channel communication conduit | |
| CN102223371A (en) | Method and equipment for managing multimedia conference | |
| CN113014544B (en) | Method and device for establishing centerless media link based on webRtc | |
| JP2018182474A (en) | Ip phone network system, master gateway, slave gateway, and ip phone system | |
| CN112929371A (en) | Session processing method, device, system, electronic equipment and medium | |
| CN111654921B (en) | Cluster base station communication method and cluster base station communication system | |
| WO2022051901A1 (en) | Method for voice calling, system, chip, electronic device, and storage medium | |
| CN103428068A (en) | Information processing method, device and system | |
| JP2002033742A (en) | Repeater and phone, and recording medium | |
| JP4189360B2 (en) | Telephone exchange device and network telephone system | |
| JP4768047B2 (en) | Answering machine and connection method | |
| CN108243406A (en) | A kind of more data path terminal traffic processing method and processing devices | |
| CN112654021B (en) | Method for communication between devices, related device and system |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |