CN106488172A - Video intercom method and system, dispatching desk, Cloud Server and terminal - Google Patents
Video intercom method and system, dispatching desk, Cloud Server and terminal Download PDFInfo
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- CN106488172A CN106488172A CN201611021796.4A CN201611021796A CN106488172A CN 106488172 A CN106488172 A CN 106488172A CN 201611021796 A CN201611021796 A CN 201611021796A CN 106488172 A CN106488172 A CN 106488172A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
- H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals
Abstract
The invention discloses a kind of video intercom method and system, dispatching desk, cloud service and terminal, belong to field of network communication.The method include from Cloud Server obtain current talking terminal real-time audio and video signal and call before automatic recording audio frequency and video recall signal, multiway calling wait call terminal call before automatic recording audio frequency and video backtracking signal；Gather the audio signal of operator and export the audio signal of the current talking terminal call person from Cloud Server；Calculation process is carried out to the audio-video signal obtaining or gathering, audio frequency and video backtracking signal；Display current talking terminal real time video signals and call before automatic recording audio frequency and video recall signal, multiway calling wait call terminal call before automatic recording audio frequency and video backtracking signal；The audio signal of operator sending collection is to Cloud Server.The present invention efficiently solves the problems, such as the priority of Call Waiting in visible dialogue system and emergency, quickly grasps its verity thus processing rapidly.
Description
Technical field
The present invention relates to the video intercom technology of field of network communication and in particular to a kind of video intercom method and system,
Dispatching desk, Cloud Server and terminal.
Background technology
In occasions such as financial field, judicial prison, public security traffics, prior art is by visible dialogue system and prison
The combination of control video, can solve the problem that most event or case.For example：User meets with when self-help bank's ATM is withdrawn the money
Meet retain card, it can be got in touch with bank clerk by visible dialogue system, and visible dialogue system can be set up in real time
Audio frequency and video intercommunication, both sides' effective communication processes event；When prison population's sexual behavior part in prison occurs, when someone touches alarm signal
When can set up intercommunication, control centre carries out deterrence by the terminal unit of intercom system and propagandas directed to communicate, prevent event fermentation, in conjunction with prison
Control video system can effectively review the generating process of thing event.
Although prior art can solve and process most of event and case, its mechanism belongs to benefit after the incident
Rescue, and there is substantial amounts of useless alarm and invalid warning, bring heavy work load to guard and police.
For example：The traffic police command centre of city's one-level often has that multiple special messengers are on duty in shifts, process the answering of visible dialogue system,
Scheduling, commander；Bank's defendance center of city's one-level, answers a large amount of consulting events daily, but has to answer according to regulations.
Content of the invention
For solving the problems, such as the priority of the Call Waiting in existing visible dialogue system and emergency, the present invention provides
A kind of video intercom method and system, dispatching desk, Cloud Server and terminal, concrete technical scheme is as follows：
An aspect of of the present present invention, provides a kind of video intercom method, and methods described includes：
Obtain the real-time audio and video signal of current talking terminal from Cloud Server；
Obtain the audio frequency and video backtracking signal of the self defined time of automatic recording before the call of current talking terminal from Cloud Server；
The audio frequency and video obtaining the self defined time of automatic recording before the call of multiway calling wait call terminal from Cloud Server are returned
Trace back signal；
Gather the audio signal of operator and export the audio signal of the current talking terminal call person from described Cloud Server；
To the audio-video signal obtaining, audio frequency and video recall signal and the audio-video signal of collection carries out calculation process；
Display current talking terminal real time video signals, display current talking terminal call before automatic recording self-defined when
Between audio frequency and video backtracking signal, before display multiway calling waits the call of call terminal, the sound of self defined time of automatic recording regards
Frequency backtracking signal；
The audio signal of described operator sending collection is to described Cloud Server.
The second aspect of the invention, provides a kind of video intercom method, and methods described includes：
Cloud Server obtains the real-time audio and video signal of current talking terminal；
Cloud Server obtain current talking terminal call before automatic recording the audio-video signal of self defined time and to this sound
Video signal carries out backtracking process and forms audio frequency and video backtracking signal；
The audio-video signal of the self defined time of automatic recording before the call of Cloud Server acquisition multiway calling wait call terminal
And this audio-video signal is carried out with backtracking process formation audio frequency and video backtracking signal；
Cloud Server obtains the audio signal of dispatching desk operator.
The third aspect of the invention, provides a kind of video intercom method, and methods described includes：
The real-time audio and video signal of collection current talking caller；
The audio-video signal of the self defined time of automatic recording before the call of collection current talking caller；
Output is from the audio signal of dispatching desk operator of Cloud Server transfer；
Calculation process is carried out to the audio-video signal of collection；
The audio-video signal sending collection is to Cloud Server.
The fourth aspect of the invention, provides a kind of visible dialogue system, described system include dispatching desk, Cloud Server and
Multiplex terminal：
The audio-video signal of the continuous continual automatic recording self defined time of each road terminal of described multiplex terminal；
Cloud Server obtain the real-time audio and video signal of current talking terminal, before the call of current talking terminal automatic recording from
The audio frequency and video of the self defined time of automatic recording before the audio-video signal of definition time, the call of multiway calling wait call terminal
Signal；
Described Cloud Server is exhaled to the audio-video signal of the self defined time of automatic recording, multichannel before the call of current talking terminal
Before crying the call of wait call terminal, the audio-video signal of the self defined time of automatic recording carries out backtracking process and forms audio frequency and video
Backtracking signal；
Described dispatching desk is before the real-time audio and video signal of Cloud Server acquisition current talking terminal, the call of current talking terminal
The audio frequency and video of the self defined time of automatic recording recall signal, multiway calling wait automatic recording before the call of call terminal from
The audio frequency and video backtracking signal of definition time；
Described dispatching desk gathers the audio signal of operator and exports the current talking terminal from described Cloud Server transfer
Real-time audio signal；
Described dispatching desk carries out calculation process to the audio signal of the audio-video signal obtaining and collection；
Described dispatching desk shows the real time video signals of current talking terminal, automatic recording before the call of display current talking terminal
Self defined time audio frequency and video backtracking signal, display multiway calling wait call terminal call before automatic recording self-defined
The audio frequency and video backtracking signal of time；
Described dispatching desk sends the audio signal of described operator to current talking terminal through described Cloud Server.
The 5th aspect of the present invention, provides a kind of dispatching desk of video intercom, described dispatching desk includes：
Scheduling signals transmit modular converter, obtain real-time audio and video signal, the current talking of current talking terminal from Cloud Server
Before before the call of terminal, the audio frequency and video backtracking signal of the self defined time of automatic recording, multiway calling wait the call of call terminal
The audio frequency and video backtracking signal of the self defined time of automatic recording, the audio signal sending operator is to described Cloud Server；
Paging phone module, gathers the audio signal of operator and exports the reality of the current talking terminal from described Cloud Server
When audio signal；
Dispatching control module, to the audio-video signal obtaining, audio frequency and video recall signal and the audio-video signal of collection is transported
Calculation is processed；
Touch control display module, the real time video signals of display current talking terminal, before the call of display current talking terminal automatically
Record self defined time audio frequency and video backtracking signal, display multiway calling wait call terminal call before automatic recording from
The audio frequency and video backtracking signal of definition time.
The sixth aspect of the invention, provides a kind of Cloud Server of video intercom, and described Cloud Server includes：
Obtain the real-time audio and video signal of current talking terminal；
Obtain current talking terminal call before automatic recording the audio-video signal of self defined time and to this audio-video signal
Carry out backtracking process and form audio frequency and video backtracking signal；
Obtain multiway calling wait call terminal call before automatic recording the audio-video signal of self defined time and to this sound
Video signal carries out backtracking process and forms audio frequency and video backtracking signal；
Obtain the audio signal of dispatching desk operator.
The seventh aspect of the invention, provides a kind of terminal of video intercom, and described terminal includes：
Audio-video collection module, before the real-time audio and video signal of collection current talking caller, the call of current talking caller
The audio-video signal of the self defined time of automatic recording；
Loudspeaker module, output is from the audio signal of dispatching desk operator of Cloud Server transfer；
Terminal control module, carries out calculation process to the audio-video signal of collection；
Terminal signaling transmits modular converter, and the audio-video signal sending collection is to Cloud Server.
Video intercom method and system, dispatching desk, Cloud Server and the terminal being provided by the present invention, dispatching desk takes from cloud
The self defined time of automatic recording before the real-time audio and video signal of business device acquisition current talking terminal, the call of current talking terminal
Audio frequency and video recall the audio frequency and video that signal and multiway calling wait the self defined time of automatic recording before the call of call terminal
Backtracking signal, the picture of above-mentioned multiple signals is simultaneously displayed on dispatching desk, and operator can be in the calling with current talking terminal
While person's call, before the call according to current talking terminal, the audio frequency and video backtracking signal of the self defined time of automatic recording judges
The urgency level of caller, and regarded according to the sound of the self defined time of automatic recording before the call of multiway calling wait call terminal
Frequency backtracking signal carries out prioritizing selection next one conversation object, effectively solve Call Waiting in visible dialogue system and
The priority problem of emergency.
Other beneficial effects of the present invention are explained in a specific embodiment further.
Brief description
For the technical scheme being illustrated more clearly that in the embodiment of the present invention, will make to required in embodiment description below
Accompanying drawing be briefly described it should be apparent that, drawings in the following description are only some embodiments of the present invention, for
For those of ordinary skill in the art, on the premise of not paying creative work, other can also be obtained according to these accompanying drawings
Accompanying drawing.
Fig. 1 is a kind of system framework schematic diagram of visible dialogue system that one embodiment of the invention provides；
Fig. 2 is a kind of flow chart of video intercom method that another embodiment of the present invention provides；
Fig. 3 is a kind of flow chart of video intercom method that another embodiment of the present invention provides；
Fig. 4 is a kind of flow chart of video intercom method that another embodiment of the present invention provides；
Fig. 5 is a kind of structural representation of the dispatching desk of video intercom that another embodiment of the present invention provides；
Fig. 6 is a kind of picture distribution schematic diagram of touching display screen that another embodiment of the present invention provides；And
Fig. 7 is a kind of structural representation of the terminal of video intercom that another embodiment of the present invention provides.
Specific embodiment
For making the object, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing to embodiment party of the present invention
Formula is described in further detail.
Referring to Fig. 1, it illustrates the system framework schematic diagram that the video intercom system of this law is recognized.As shown in figure 1, this is visually right
The system of saying is including dispatching desk 10, Cloud Server 30 and multiplex terminal 20 '.
Wherein, multiplex terminal 20 ' includes being distributed in multiple terminals 20 of n different sites, each terminal 20 continuously not between
The audio-video signal of disconnected automatic recording self defined time；When there being caller's incoming call call in multiplex terminal 20 ', Cloud Server
The self defined time of automatic recording before the real-time audio and video signal of 30 acquisition current talking terminals, the call of current talking terminal
The audio-video signal of the self defined time of automatic recording before audio-video signal, the call of multiway calling wait call terminal；Cloud takes
Business device 30 waits call to the audio-video signal of the self defined time of automatic recording, multiway calling before the call of current talking terminal
Before the call of terminal, the audio-video signal of the self defined time of automatic recording carries out backtracking process and forms audio frequency and video backtracking signal；Adjust
Degree platform 10 is recorded before the real-time audio and video signal of Cloud Server 30 acquisition current talking terminal, the call of current talking terminal automatically
System self defined time audio frequency and video recall signal, multiway calling wait call terminal call before automatic recording self-defined when
Between audio frequency and video backtracking signal；Dispatching desk 10 gathers the audio signal of operator and exports current from Cloud Server 30 transfer
The real-time audio signal of call terminal；Dispatching desk 10 enters at row operation to the audio signal of the audio-video signal obtaining and collection
Reason；Dispatching desk 10 shows the real time video signals of current talking terminal, automatic recording before the call of display current talking terminal
Self defined time audio frequency and video backtracking signal, display multiway calling wait call terminal call before automatic recording self-defined when
Between audio frequency and video backtracking signal；Dispatching desk 10 sends the audio signal of operator to current talking terminal through Cloud Server 30.
In optimal way, Cloud Server 30 also obtains the real-time audio and video signal that multiway calling waits call terminal 20, adjusts
Degree platform 10 obtains, from Cloud Server 30, the real-time audio and video signal that multiway calling waits call terminal 20, and its audio-video signal is entered
Row operation is processed, and shows that multiway calling waits the real time video signals of call terminal 20.The picture of dispatching desk 10 display divides many
Group display, each a series of paintings face corresponds to a caller, becomes double pictures to show, a picture shows regarding in real time of this caller call
Frequently, another picture show this caller call before automatic recording self defined time video.
Visible dialogue system operation principle：The above-mentioned state in energising for each road terminal 20 being distributed in n different sites
Under, keep open state, the audio-video signal of daily 24 hours uninterrupted automatic recording self defined times for a long time, buffer memory exists
The terminal buffers module of terminal 20, self defined time can be set as 10 according to user's request ", 30 ", 60 " etc., in setting time no
People is using the audio/video information then automatically clashing current recording；When terminal 20 someone triggering video intercom sets up video intercommunication call
When, now instruction issued by dispatching desk 10, and before current talking, the audio-video document of automatic recording does not need to wipe, and the sound recorded
Video file synchronized upload to Cloud Server 30, the decoding process of the service software in Cloud Server 30 and backtracking process,
The audio/video information of automatic recording is shown by dispatching desk 10, and backtracking can be carried out by dispatching desk 10 and play.
Backtracking playing principles：After setting up video intercom, dispatching desk 10 will show multigroup picture, double with the single group of current talking
As a example picture, picture is the video intercom picture of caller's communication process of current talking terminal 20；Another picture is
The audio frequency and video backtracking picture of the self defined time of automatic recording before the call of call terminal 20, video pictures pass through dispatching desk 10
After decoding process, display mode is flashback form, and audio signal still with forward play clockwise, support fast by audio frequency and video picture
Enter, rewind function.So the operator answering this video call can be allowed intuitively to see, current caller's here it
Front 10 ", 30 ", 60 " behavior act, and then can help judge this time significance level of call and verity, can improve to thing
The judgment accuracy of part accident, the verity grasping event is quickly to process event in time.Especially apply in judicial prison, self-service
The fields such as bank, safe city, by the video back trace technique of the present invention, for judging the event order of severity, lying about, report by mistake etc. and carry
Prove for strong.
Specific video intercom method, visible dialogue system and dispatching desk, Cloud Server and terminal are referring to each reality following
Apply example.
Fig. 2 is a kind of flow chart of the video intercom method according to an exemplary embodiment, in conjunction with visual in Fig. 1
The system framework schematic diagram of intercom system understands, the flow process of the method includes：
101：Obtain the real-time audio and video signal of current talking terminal from Cloud Server；
102：Obtain the audio frequency and video backtracking letter of the self defined time of automatic recording before the call of current talking terminal from Cloud Server
Number；
103：The sound obtaining the self defined time of automatic recording before the call of multiway calling wait call terminal from Cloud Server regards
Frequency backtracking signal；
104：Gather the audio signal of operator and export the audio frequency of the current talking terminal call person from described Cloud Server
Signal；
105：To the audio-video signal obtaining, audio frequency and video recall signal and the audio-video signal of collection carries out calculation process；
106：The real time video signals of display current talking terminal, before the call of display current talking terminal, automatic recording makes by oneself
The audio frequency and video backtracking signal of adopted time, the self defined time of automatic recording before the call of display multiway calling wait call terminal
Audio frequency and video recall signal；
107：The audio signal of described operator sending collection is to described Cloud Server.
In preferred embodiment, the method also includes obtaining the real-time of multiway calling wait call terminal from Cloud Server
Audio-video signal, the real-time audio and video signal waiting call terminal to the multiway calling obtaining carries out calculation process, and shows many
The real time video signals of road Call Waiting call terminal.
In preferred embodiment, the method is also included according to described operator to current talking terminal call content evaluation
Result, current talking is transferred in telephone network, described telephone network is landline telephone, mobile phone or the networking telephone.
By the efficiency of operator's process event in unrelated call transfer to telephone network, will be improve.Such as, according to
Above-mentioned preferred implementation, the dispatching desk of security department of bank can be given the call being related to seek advice from class at client service center of bank
Reason.
In preferred embodiment, the method also includes the audio signal of buffer memory operator, buffer memory is currently led to
Before the real-time audio and video signal of telephone terminal, the call of buffer memory current talking terminal, the sound of the self defined time of automatic recording regards
Before frequency backtracking signal, the call of buffer memory multiway calling wait call terminal, the audio frequency and video of the self defined time of automatic recording are returned
Trace back signal and multiway calling waits the real-time audio and video signal of call terminal.By buffer memory, communication process can be prevented
In video card machine there is or the phenomenon such as decoded video image quality is unintelligible.
In preferred embodiment, the method also includes exporting supports that video signal to the external display of multichannel picture sets
Standby, the video signal of described multichannel picture is respectively following part signal or whole signal, i.e. the regarding in real time of current talking terminal
Before frequency signal, the call of current talking terminal, the video backtracking signal of the self defined time of automatic recording, multiway calling wait eventually
Before the call at end, the video of the self defined time of automatic recording recalls signal and multiway calling waits the real-time video letter of terminal
Number.
Fig. 3 is to implement, according to another exemplary, the flow chart of a kind of video intercom method that exemplifies, in conjunction with Fig. 1 can
System framework schematic diagram depending on intercom system understands, the flow process of the method includes：
201:Cloud Server obtains the real-time audio and video signal of current talking terminal；
202:Cloud Server obtains before the call of current talking terminal the audio-video signal of self defined time of automatic recording right
This audio-video signal carries out backtracking process and forms audio frequency and video backtracking signal；
203:The audio frequency and video of the self defined time of automatic recording before the call of Cloud Server acquisition multiway calling wait call terminal
Signal simultaneously carries out backtracking process formation audio frequency and video backtracking signal to this audio-video signal；
204:Cloud Server obtains the audio signal of dispatching desk operator.
Above-mentioned backtracking process includes various ways, and a kind of mode is that video pictures are disassembled, and processed becomes single frames
The picture of pattern, then picture is linked up in flashback mode according to retrodicting counterclockwise by picture by video with Flash form, audio frequency is believed
Number be forward play；Another way can be that video pictures are disassembled, and processed becomes the picture of single frames pattern, will scheme
Piece turns over diagram form in flashback mode according to retrodicting counterclockwise and presents, and audio signal is forward play.
In preferred embodiment, the method also includes Cloud Server and obtains the real-time sound that multiway calling waits call terminal
Video signal.
In preferred embodiment, the method also includes Cloud Server 30 is ordered automatically to the audio-video signal obtaining
Name, naming method is that the source place title of audio-video signal adds automatic time stamp.
In preferred embodiment, the method also includes Cloud Server 30 and arranges the lookup that the audio frequency and video to storage have permission
Pattern.For example, the of that month backtracking audio frequency and video of target Cloud Server may only be checked under the prescribed profile of city's one-level same level, save one
The authority of level then can arbitrarily check backtracking audio frequency and video.All current talking audio frequency and video consult authority in the same manner.
In preferred embodiment, the method also includes Cloud Server 30 and waits call eventually to the described multiway calling obtaining
The video behavior that before the call at end, the audio frequency and video of the self defined time of automatic recording are recalled in signal is identified, audio signal is entered
Row phonetic decision, described audio frequency and video is recalled the incoming call with improper picture and voice in signal and sends to dispatching desk.
The principle of above-mentioned preferred implementation is：Fight in backtracking audio frequency and video picture by analysis Call Waiting,
The identification decision of Mass disturbance, robbery etc., its top set is waited in line region in dispatching desk.Although simply simple behavior
And speech recognition, but can lift work efficiency to a great extent.
Fig. 4 is to implement, according to another exemplary, the flow chart of a kind of video intercom method that exemplifies, in conjunction with Fig. 1 can
System framework schematic diagram depending on intercom system understands, the flow process of the method includes：
301：The real-time audio and video signal of collection current talking caller；
302：The audio-video signal of the self defined time of automatic recording before the call of collection current talking caller；
303：Output is from the audio signal of dispatching desk operator of Cloud Server transfer；
304：Calculation process is carried out to the audio-video signal of collection；
305：The audio-video signal sending collection is to Cloud Server.
In preferred embodiment, the method is recorded before also including the call of current talking caller described in buffer memory automatically
The audio-video signal of the self defined time of system, and according to time order and function sequential storage, the entitled terminal network of storage file is called the roll and is added
Automatic time stabs；When the file size of institute's buffer memory reaches setting value, the file of institute's buffer memory is wiped, erasing
According to time order and function sequence, that first records will preferentially be wiped order.
Fig. 5 is a kind of structural representation of the dispatching desk of video intercom according to an exemplary embodiment, this scheduling
Platform is used for executing the function of dispatching desk execution in any one enforcement in corresponding embodiment in above-mentioned Fig. 2 ~ Fig. 4.It may be noted that
It is, for ease of description, in Fig. 5, the part of module of dispatching desk 10 to be listed, but do not represent in a certain specific embodiment and must use
All of function in listed all modules or module, but need to select the different module of combination according to function.
Referring to Fig. 5, this dispatching desk 10 includes：
Dispatching control module 11, to the audio-video signal obtaining, audio frequency and video recall signal and the audio-video signal of collection is carried out
All kinds of instructions, including the encoding and decoding process to all kinds of audio-video signals, are carried out encoding and decoding calculation process by calculation process；
Touch control display module 12, supports the real time video signals of multi-channel image processor current talking terminal, the logical of current talking terminal
Before words the self defined time of automatic recording audio frequency and video recall signal, multiway calling wait call terminal call before automatic recording
The audio frequency and video of self defined time recall the real time video signals that signal and multiway calling wait call terminal；
Scheduling cache module 13, the audio signal of operator described in buffer memory；The reality of current talking terminal described in buffer memory
When audio-video signal；The audio frequency and video backtracking of the self defined time of automatic recording before the call of current talking terminal described in buffer memory
Signal；The audio frequency and video backtracking of the self defined time of automatic recording before the call of multiway calling wait call terminal described in buffer memory
Signal and the real-time audio and video signal of multiway calling wait call terminal；
Scheduling signals transmit modular converter 14, obtain the real-time audio and video signal of current talking terminal, currently lead to from Cloud Server
Before the call of telephone terminal, the audio frequency and video of the self defined time of automatic recording recall signal, multiway calling waits the call of call terminal
The audio frequency and video of the self defined time of front automatic recording recall signal, multiway calling waits the real-time audio and video signal of call terminal,
The audio signal sending operator is to described Cloud Server；
Video Expansion module 15, output supports the video signal of multichannel picture to external connection display equipment, the video letter of multichannel picture
Number be respectively following part signal or whole signal, that is, the real time video signals of current talking terminal, current talking terminal logical
Before words, the video of the self defined time of automatic recording recalls signal, multiway calling waits the making by oneself of automatic recording before the call of terminal
The video of adopted time recalls signal and multiway calling waits the real time video signals of call terminal；
Paging phone module 16, the audio signal of collection operator simultaneously exports the current talking terminal from described Cloud Server
Real-time audio signal；
Call forwarding control module 17, described current talking is transferred to telephone network by the assessment result according to current talking content
Interior, described telephone network is landline telephone, mobile phone or the networking telephone.
Video Expansion module 15 is preferably supports the output of HDMI HD video, and extraneous display device may be configured as single or many
Individual large-screen tv wall, is not limited to electronic display, LCDs, kinescope etc..
Touch control display module 12 is preferably single or multiple capacitor touch-control display screens, can be according to different application industry or neck
The different UI look ＆ feel of domain setting, to adapt to different user groups；Touch control display module 12 optimal way also includes raising one's voice
Device module, when operator clicks on certain video pictures of touch screen, can export the sound in picture simultaneously.
Fig. 6 is to implement to be illustrated a kind of picture of the touching display screen 12 ' of touch control display module 12 according to another exemplary
EDS maps schematic diagram.It is pointed out that the picture distribution of touching display screen 12 ' can select arbitrary layout side as needed
Formula.
Referring to Fig. 6, this touching display screen 12 ' includes multigroup pair of picture, and screen left-half is the video area of current talking
121, right half part is the video area 122 waiting call.Wherein left-half is divided into upper left and bottom left section, upper left
For the real-time video picture 121-1 of current talking, bottom left section be current talking before the regarding of the self defined time of automatic recording
Frequency picture 121-2；Right half part is divided into the multigroup video waiting call of two row, and wherein in the middle of screen is classified as multichannel and exhales
The video pictures 122-1 of the self defined time of automatic recording before making wait converse, another multiway calling that is classified as waits the reality conversed
When video pictures 122-1 '.In Fig. 5, right half part shows 5 groups of videos waiting call, indicates that 5 people are waiting call.
Operator can intuitively check caller in behavior act before this, and carry out fast forward and fast reverse by the slide block on screen and broadcast
Put；Or quickly check the audio or video of the self defined time of automatic recording before the call of Call Waiting call terminal, and
The real-time condition of the caller of Call Waiting call terminal, judges to wait the order of importance and emergency of the intercommunication event of call, carries out there is pin
Property is answered, thus quickly processing call event.
The video signal of the multichannel picture in touch control display module 12 is transmitted to extraneous display by Video Expansion module 15
Equipment, the video signal of multichannel picture is respectively following part signal or whole signal, the i.e. real-time video of current talking terminal
Before signal, the call of current talking terminal, the video signal of self defined time of automatic recording, multiway calling wait the logical of terminal
The real time video signals of the video signal of the self defined time of automatic recording and multiway calling wait terminal before words.
Touch control display module 12 shows that MCVF multichannel voice frequency and the process of video can call locally delaying in scheduling cache module 13
Deposit, the buffer area splitting as positive recorded video, so the RAM of dispatching control module 11 will not be caused card machine by a large amount of occupancy
Or the unsharp phenomenon of image quality after video parsing.The capacity of scheduling cache module 13 can be carried out according to the demand of different occasions
Expand, its capacity can be expanded in the form of increasing storage medium.When memory space occupies over preset value, such as 60% when
Wait, automatically by Voice ＆ Video files passe to Cloud Server；Or it is civilian by Voice ＆ Video to be set to dispatching desk free time
Part is uploaded to Cloud Server storage automatically.
Operator can also click through target by touch-control in touch control display module 12 and recall audio and video frequency signal
Broadcasting content, check that video content listens to effective acoustic information, to provide effective help.Meanwhile, operator passes through to obtain
Current talking caller's intercommunication information, and judged with reference to Voice ＆ Video backtracking picture, when meeting with consulting class problem, can
Current talking is forwarded to by client service center by call forwarding control module 17 or special technical staff is answered, thus
Improve work efficiency and user satisfaction.
Above-mentioned scheduling signals transmission modular converter 14 and call forwarding control module 17 can integrate, preferably electricity
Words switching control module built-in signal transmission modular converter, this module is the gateway of adaptive network interface, and embedded with network transmits
Codec chip, ethernet network interface, telephone line network interface, telephony gateway Switching Module；Telephony gateway Switching Module can
By the signal converting of IP network to telephone network, and good communication efficiency can be set up；The application of the present invention is dispatching desk
After operator is estimated to the video intercom content of current talking, directly process current event, or pass through call forwarding
Current talking is shifted by control module 17, and after transfer, visual effect will be interrupted, and directly retains voice call, switchable to fixing
Phone, mobile phone, the networking telephone are expected someone's call in network.
Paging phone module 16 includes mike and speaker, be mainly used in during video intercom with current talking terminal
Caller engage in the dialogue, optimal way be hand-held paging microphone handle on one group of pick up and loudspeaker, paging microphone are installed
Below the table base of dispatching desk connecting, a noise reduction pickup is installed, frame is provided with a detachable pickup
Microphone bar and a speaker, can meet the communication effect under multiple background noise environment.
Fig. 7 is the structural representation of the terminal implementing a kind of video intercom exemplifying according to another exemplary, this terminal
For executing the function of terminal execution in any one enforcement in corresponding embodiment in above-mentioned Fig. 2 ~ Fig. 4.It is pointed out that being
It is easy to describe, in Fig. 7, the part of module of terminal 20 is listed, but do not represent and listed institute in a certain specific embodiment, must be used
There is all of function in module or module, but need to select the different module of combination according to function.
Referring to Fig. 7, this terminal 20 includes：
Terminal control module 21, carries out calculation process to the audio-video signal of collection, and to from the instruction of dispatching desk 10, cloud
The instruction of server 30 carries out dissection process；Encoding and decoding process is carried out to the audio-video signal that the machine is recorded by embedded program,
Support the video file compression of H.264 form；
Audio-video collection module 22, the real-time audio and video signal of collection current talking caller, the call of current talking caller
The audio-video signal of the self defined time of front automatic recording；
Terminal buffers module 23, all self defined times of automatic recording before the call of current talking caller described in buffer memory
Audio-video signal, and according to time order and function sequential storage, the entitled automatic time of storage file stabs；Literary composition when institute's buffer memory
When part size reaches setting value, the file of institute's buffer memory is wiped, erasing order sorts according to time order and function, first records
Will preferentially be wiped；
Terminal signaling transmits modular converter 24, and the audio-video signal sending collection is to Cloud Server；
Loudspeaker module 25, output is from the audio signal of dispatching desk operator of Cloud Server transfer.
This terminal 20 is network video terminal, switches on power, terminal control module 21 starts after linking visible dialogue system
Work, by the embedded program of terminal control module 31, issues instruction and codec functions, audio-video collection module 22 is little 24
When the video recording of continual automatic recording, be stored in the local cache ROM of terminal buffers module 23, storage time is User Defined
Time, can be 10 seconds, 30 seconds, 60 seconds；It is stored as MP4 formatted file according to time order and function sequence, due to terminal storage module
23 ROM memory space is limited, so the audio-video document that the User Defined time records, can be in the unmanned use of terminal 20
Or corresponding free time the file of recording is wiped, erasing order sorts according to time order and function, and that first records will be excellent
First wipe；When terminal 20 someone uses, the current audio-video document recorded, by synchronized upload to Cloud Server 30, is scheduled for
Platform 10 calls；User can with self-defined special time period by the audio frequency of automatic recording before the call of current talking terminal 20 and
Video file is uploaded to Cloud Server 30.
In another embodiment, there is provided a kind of Cloud Server（Not shown）, this Cloud Server is used for executing above-mentioned Fig. 2 ~ Fig. 4
In in corresponding embodiment any one implement in Cloud Server execution function.It is pointed out that for ease of description, following retouching
State and the partial function of Cloud Server all listed, but do not represent must use in a certain specific embodiment following all modules or
All of function in module, but need to select the different module of combination according to function.
This Cloud Server includes：
Obtain the real-time audio and video signal of current talking terminal；
Obtain current talking terminal call before automatic recording the audio-video signal of self defined time and to this audio-video signal
Carry out backtracking process and form audio frequency and video backtracking signal；
Obtain multiway calling wait call terminal call before automatic recording the audio-video signal of self defined time and to this sound
Video signal carries out backtracking process and forms audio frequency and video backtracking signal；
Obtain the audio-video signal that multiway calling waits call terminal；
Obtain the audio signal of dispatching desk operator；
The audio-video signal obtaining is named automatically, naming method is that the source place title of audio-video signal adds automatic time
Stamp；
The search pattern that setting has permission to the audio frequency and video of storage；
Before the multiway calling obtaining is waited with the call of call terminal, the audio frequency and video of the self defined time of automatic recording recall signal
In video behavior be identified, audio signal carries out phonetic decision, described audio frequency and video are recalled in signal with improper
The incoming call of picture and voice sends to dispatching desk.
The backtracking process process of audio frequency and video：By the decoding process of the service software in Cloud Server 30, the end that will obtain
The video pictures in the self defined time of 20 automatic recordings are held to be disassembled, processed becomes the picture of single frames pattern, then with
Picture is linked up into video or by picture in flashback mode in flashback mode according to retrodicting counterclockwise by picture by Flash form
Turn over diagram form according to retrodicting counterclockwise to present, audio signal is forward play.
Above-mentioned Cloud Server can be set up the provincial platform resource in counties and cities and share, and highest can provincial only in integrated 1024 counties and cities
Vertical server system, forms cloud communication system.Automatic recording before each video intercom whole process initiated of the caller of terminal, call
The backtracking audio frequency and video of self defined time all will certainly be uploaded to Cloud Server, be automatically named as the site name of this terminal during storage
Claim, and add automatic time stamp to be easy to search.
It should be noted that dispatching desk, Cloud Server and terminal that above-described embodiment provides are when realizing video intercom, only
Be illustrated with the division of above-mentioned each functional module, in practical application, can as desired by above-mentioned functions distribution by
Different functional modules completes, and the internal structure of equipment will be divided into different functional modules, described above complete to complete
Portion or partial function.
In addition, the sequence number of embodiments of the present invention method flow diagram is used for the purpose of description, do not represent to implementation steps
Restriction.
One of ordinary skill in the art will appreciate that all or part of step realizing above-described embodiment can pass through hardware
To complete it is also possible to the hardware being instructed correlation by program is completed, described program can be stored in a kind of computer-readable
In storage medium.
The foregoing is only presently preferred embodiments of the present invention, not in order to limit the present invention, all spirit in the present invention and
Within principle, any modification, equivalent substitution and improvement made etc., should be included within the scope of the present invention.
Claims (17)
1. a kind of video intercom method is it is characterised in that methods described includes：
Obtain the real-time audio and video signal of current talking terminal from Cloud Server；
Obtain the audio frequency and video backtracking signal of the self defined time of automatic recording before the call of current talking terminal from Cloud Server；
The audio frequency and video obtaining the self defined time of automatic recording before the call of multiway calling wait call terminal from Cloud Server are returned
Trace back signal；
Gather the audio signal of operator and export the audio signal of the current talking terminal call person from described Cloud Server；
To the audio-video signal obtaining, audio frequency and video recall signal and the audio-video signal of collection carries out calculation process；
Display current talking terminal real time video signals, display current talking terminal call before automatic recording self-defined when
Between audio frequency and video backtracking signal, before display multiway calling waits the call of call terminal, the sound of self defined time of automatic recording regards
Frequency backtracking signal；
The audio signal of described operator sending collection is to described Cloud Server.
2. method according to claim 1 is it is characterised in that methods described also includes：
According to the result to current talking terminal call content evaluation for the described operator, current talking is transferred to telephone network
Interior, described telephone network is landline telephone, mobile phone or the networking telephone.
3. method according to claim 1 is it is characterised in that methods described also includes：
The audio signal of operator described in buffer memory；
The real-time audio and video signal of current talking terminal described in buffer memory；
The audio frequency and video backtracking signal of the self defined time of automatic recording before the call of current talking terminal described in buffer memory；
The audio frequency and video backtracking of the self defined time of automatic recording before the call of multiway calling wait call terminal described in buffer memory
Signal.
4. method according to claim 1 is it is characterised in that methods described also includes：
Output supports the video signal of multichannel picture to external connection display equipment, and described multichannel picture is respectively current talking terminal
The video backtracking signal of the self defined time of automatic recording and/or multichannel before real time video signals, the call of current talking terminal
The video backtracking signal of the self defined time of automatic recording before the call of Call Waiting terminal.
5. a kind of video intercom method is it is characterised in that methods described includes：
Cloud Server obtains the real-time audio and video signal of current talking terminal；
Cloud Server obtain current talking terminal call before automatic recording the audio-video signal of self defined time and to this sound
Video signal carries out backtracking process and forms audio frequency and video backtracking signal；
The audio-video signal of the self defined time of automatic recording before the call of Cloud Server acquisition multiway calling wait call terminal
And this audio-video signal is carried out with backtracking process formation audio frequency and video backtracking signal；
Cloud Server obtains the audio signal of dispatching desk operator.
6. method according to claim 5 is it is characterised in that methods described also includes：
Described Cloud Server waits the self defined time of automatic recording before the call of call terminal to the described multiway calling obtaining
Audio frequency and video recall signal in video behavior be identified, audio signal carries out phonetic decision, by described audio frequency and video recall letter
Carry improper picture in number and the incoming call of voice sends to dispatching desk.
7. a kind of video intercom method is it is characterised in that methods described includes：
The real-time audio and video signal of collection current talking caller；
The audio-video signal of the self defined time of automatic recording before the call of collection current talking caller；
Output is from the audio signal of dispatching desk operator of Cloud Server transfer；
Calculation process is carried out to the audio-video signal of collection；
The audio-video signal sending collection is to Cloud Server.
8. method according to claim 7 is it is characterised in that methods described also includes：
The audio-video signal of the self defined time of automatic recording before the call of current talking caller described in buffer memory, and according to
Time order and function sequential storage, the entitled terminal network of storage file is called the roll plus automatic time stamp；
When the file size of institute's buffer memory reaches setting value, the file of institute's buffer memory is wiped, erasing order is pressed
According to time order and function sequence, that first records will preferentially be wiped.
9. a kind of visible dialogue system is it is characterised in that described system includes dispatching desk, Cloud Server and multiplex terminal：
The audio-video signal of the continuous continual automatic recording self defined time of each road terminal of described multiplex terminal；
Cloud Server obtain the real-time audio and video signal of current talking terminal, before the call of current talking terminal automatic recording from
The audio frequency and video of the self defined time of automatic recording before the audio-video signal of definition time, the call of multiway calling wait call terminal
Signal；
Described Cloud Server is exhaled to the audio-video signal of the self defined time of automatic recording, multichannel before the call of current talking terminal
Before crying the call of wait call terminal, the audio-video signal of the self defined time of automatic recording carries out backtracking process and forms audio frequency and video
Backtracking signal；
Described dispatching desk is before the real-time audio and video signal of Cloud Server acquisition current talking terminal, the call of current talking terminal
The audio frequency and video of the self defined time of automatic recording recall signal, multiway calling wait automatic recording before the call of call terminal from
The audio frequency and video backtracking signal of definition time；
Described dispatching desk gathers the audio signal of operator and exports the current talking terminal from described Cloud Server transfer
Real-time audio signal；
Described dispatching desk carries out calculation process to the audio signal of the audio-video signal obtaining and collection；
Described dispatching desk shows the real time video signals of current talking terminal, automatic recording before the call of display current talking terminal
Self defined time audio frequency and video backtracking signal, display multiway calling wait call terminal call before automatic recording self-defined
The audio frequency and video backtracking signal of time；
Described dispatching desk sends the audio signal of described operator to current talking terminal through described Cloud Server.
10. a kind of dispatching desk of video intercom is it is characterised in that described dispatching desk includes：
Scheduling signals transmit modular converter, obtain real-time audio and video signal, the current talking of current talking terminal from Cloud Server
Before before the call of terminal, the audio frequency and video backtracking signal of the self defined time of automatic recording, multiway calling wait the call of call terminal
The audio frequency and video backtracking signal of the self defined time of automatic recording, the audio signal sending operator is to described Cloud Server；
Paging phone module, gathers the audio signal of operator and exports the reality of the current talking terminal from described Cloud Server
When audio signal；
Dispatching control module, to the audio-video signal obtaining, audio frequency and video recall signal and the audio-video signal of collection is transported
Calculation is processed；
Touch control display module, the real time video signals of display current talking terminal, before the call of display current talking terminal automatically
Record self defined time audio frequency and video backtracking signal, display multiway calling wait call terminal call before automatic recording from
The audio frequency and video backtracking signal of definition time.
11. dispatching desks according to claim 10 are it is characterised in that described call forwarding control module also includes：
Described current talking is transferred in telephone network assessment result according to current talking content, and described telephone network is solid
Determine phone, mobile phone or the networking telephone.
12. dispatching desks according to claim 10 are it is characterised in that described dispatching desk also includes dispatching cache module：
The audio signal of operator described in buffer memory；
The real-time audio and video signal of current talking terminal described in buffer memory；
The audio frequency and video backtracking signal of the self defined time of automatic recording before the call of current talking terminal described in buffer memory；
The audio frequency and video backtracking of the self defined time of automatic recording before the call of multiway calling wait call terminal described in buffer memory
Signal.
13. dispatching desks according to claim 10 are it is characterised in that described dispatching desk also includes：
Video Expansion module, output supports the video signal of multichannel picture to external connection display equipment, and described multichannel picture is respectively
The video backtracking of the self defined time of automatic recording before the real time video signals of current talking terminal, the call of current talking terminal
The video backtracking signal of the self defined time of automatic recording before the call of signal and/or multiway calling wait terminal.
A kind of 14. Cloud Servers of video intercom are it is characterised in that described Cloud Server includes：
Obtain the real-time audio and video signal of current talking terminal；
Obtain current talking terminal call before automatic recording the audio-video signal of self defined time and to this audio-video signal
Carry out backtracking process and form audio frequency and video backtracking signal；
Obtain multiway calling wait call terminal call before automatic recording the audio-video signal of self defined time and to this sound
Video signal carries out backtracking process and forms audio frequency and video backtracking signal；
Obtain the audio signal of dispatching desk operator.
15. Cloud Servers according to claim 14 are it is characterised in that described Cloud Server also includes：
Before the described multiway calling obtaining is waited with the call of call terminal, the audio frequency and video of the self defined time of automatic recording are recalled
Video behavior in signal is identified, audio signal carries out phonetic decision, described audio frequency and video is recalled and carries anon-normal in signal
The incoming call of normal picture and voice sends to dispatching desk.
A kind of 16. terminals of video intercom are it is characterised in that described terminal includes：
Audio-video collection module, before the real-time audio and video signal of collection current talking caller, the call of current talking caller
The audio-video signal of the self defined time of automatic recording；
Loudspeaker module, output is from the audio signal of dispatching desk operator of Cloud Server transfer；
Terminal control module, carries out calculation process to the audio-video signal of collection；
Terminal signaling transmits modular converter, and the audio-video signal sending collection is to Cloud Server.
17. terminals according to claim 16 are it is characterised in that described terminal also includes：
Terminal buffers module, all self defined times of automatic recording before the call of current talking caller described in buffer memory
Audio-video signal, and according to time order and function sequential storage, the entitled automatic time of storage file stabs；
When the file size of institute's buffer memory reaches setting value, the file of institute's buffer memory is wiped, erasing order is pressed
According to time order and function sequence, that first records will preferentially be wiped.
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