CN113784005A - Voice call forwarding method, device, storage medium and equipment - Google Patents
Voice call forwarding method, device, storage medium and equipment Download PDFInfo
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- CN113784005A CN113784005A CN202110909480.3A CN202110909480A CN113784005A CN 113784005 A CN113784005 A CN 113784005A CN 202110909480 A CN202110909480 A CN 202110909480A CN 113784005 A CN113784005 A CN 113784005A
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- 238000012546 transfer Methods 0.000 claims abstract description 38
- 238000004891 communication Methods 0.000 claims abstract description 29
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- 230000005540 biological transmission Effects 0.000 abstract description 4
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
Abstract
The invention relates to the field of information communication, in particular to a voice communication switching method, a device, a storage medium and equipment, wherein the method comprises the following steps: the dispatching end receives a call request sent by the request end; establishing a call between a request end and a dispatching end; the dispatching end receives a call designation request of the requesting end, and based on the call request, the dispatching end sends a call forwarding request to the receiving end, and the requesting end is in a call waiting state; based on the transfer call request, the receiving end establishes a call with the dispatching end; the dispatching end determines whether to establish the call between the requesting end and the receiving end according to a call intention signal sent by the receiving end, wherein the call intention signal comprises a call establishment signal, a call non-establishment signal and a call pending signal. The call forwarding waiting model can ensure that the dispatching end can quickly carry out call transmission and voice inquiry operation between the requesting end and the receiving end under the condition that the requesting end is not hung up, and ensures that the whole call forwarding process can be convenient and the service execution is smooth.
Description
Technical Field
The invention relates to the field of information communication, in particular to a voice communication switching method, a voice communication switching device, a voice communication switching storage medium and voice communication switching equipment.
Background
In the existing scheduling system, the switching operation of voice scheduling is a common scheduling operation mode, for example: user A calls the dispatching desk, dispatcher O answers, A requests to transfer user B, O transfers B according to the request of A, B is connected, O exits, and AB forms a call. The traditional transfer model is an irreversible process, and when a transferred party needs to inquire about specific situations of the transferred party, the transferred party decides whether to establish a call with the transferred party, and the situation is very common in some government traffic services. The conventional transfer model cannot meet the situation, and if the situation needs to be met, the transferred party needs to be hung up first, then the transferred party is inquired, and then repeated transfer operation is performed, so that the operation does not meet the service requirement.
Disclosure of Invention
The embodiment of the invention provides a voice call forwarding method, a voice call forwarding device, a storage medium and voice call forwarding equipment, and solves the problem that a call request end is forwarded to a receiving end from a dispatching end to inquire whether to receive a call or not while the call is not required to be hung up.
According to an embodiment of the present invention, a method for forwarding a voice call is provided, which includes the following steps:
the dispatching end receives a call request sent by the request end, and the call request at least carries a call request signal;
based on the call request, the dispatching end sends a voice response signal to the voice gateway, and based on the voice response signal, a call between the requesting end and the dispatching end is established;
the dispatching end receives a call designation request of the requesting end, and based on the call request, the dispatching end sends a call forwarding request to the receiving end, and the requesting end is in a call waiting state;
based on the transfer call request, the receiving end establishes a call with the dispatching end;
the dispatching end determines whether to establish the call between the requesting end and the receiving end according to a call intention signal sent by the receiving end, wherein the call intention signal comprises a call establishment signal, a call non-establishment signal and a call pending signal.
Further, the sending the forwarding call request to the receiving end at the dispatching end comprises:
the dispatching end sends a transfer call signal to the voice gateway;
based on the call forwarding signal, the voice gateway sends a call forwarding request to the receiving end.
Further, the transfer call signal carries a call waiting signal, and based on the call waiting signal, the voice gateway and the request terminal establish a communication connection in a call waiting state.
Further, when the call wish signal is a call establishment signal, the scheduling end establishes a call between the requesting end and the receiving end.
Further, when the call intention signal is that the call signal is not established, the receiving end hangs up the call.
Further, when the call intention signal is a call pending signal:
the dispatching end switches back to the conversation with the request end, the dispatching end receives the request conversation information sent by the request end, and the receiving end is in a conversation waiting state in the process;
the dispatching end switches back the conversation with the receiving end, and according to the conversation request information, the receiving end sends a conversation intention signal whether to establish the conversation with the requesting end to the dispatching end, and the requesting end is in a conversation waiting state in the process;
the dispatching end determines whether to establish the call between the requesting end and the receiving end according to the call intention signal sent by the receiving end;
when the call intention signal is a call establishment signal, the dispatching end establishes a call between the requesting end and the receiving end; when the call intention signal is that the call signal is not established, the receiving end hangs up the call; when the call voice signal is a call pending signal; the dispatching end switches back to the conversation with the requesting end until the conversation intention signal is the conversation establishing signal or the conversation not establishing signal.
Further, the switching back the call with the request terminal at the dispatch terminal comprises:
the dispatching end sends a voice switching signal to the voice gateway, and the receiving end is in a call waiting state at the moment;
based on the voice switching signal, the voice gateway switches back the conversation between the dispatch end and the request end.
Further, the switching back the call with the receiving end at the dispatching end comprises:
the dispatching end sends out a voice switching signal to the voice gateway, and the request end is in a call waiting state;
based on the voice switching signal, the voice gateway switches back the call between the dispatch end and the receiving end.
Further, the voice switching signal carries a call waiting signal, and based on the call waiting signal, the voice gateway establishes a communication connection in a call waiting state with the request end or the receiving end;
based on the call waiting signal, the voice gateway sends voice information to the requesting end or the receiving end.
A voice call transfer apparatus comprising:
the call request module is used for sending a call request to the call dispatching module and establishing a call with the call receiving module, and the call request at least carries a call request signal;
the call dispatching module is used for establishing a call with the call request module and sending a transfer call request to the call receiving module to establish a call with the call receiving module, and is also used for establishing a three-way call with the call request module, the call dispatching module and the call receiving module and backing out the three-way call when the three-way call is established so as to form a call between the call request module and the call receiving module;
the call dispatching module sends a call forwarding request to the call receiving module, and the call request module is in a call waiting state;
and the call receiving module is used for receiving the call forwarding request sent by the call scheduling module and establishing a call with the call request module.
A computer readable storage medium storing one or more programs, the one or more programs being executable by one or more processors to implement the steps in the voice call forwarding method as in any above.
A terminal device, comprising: a processor, a memory, and a communication bus; the memory has stored thereon a computer readable program executable by the processor;
the communication bus realizes the connection communication between the processor and the memory;
the processor, when executing the computer readable program, implements the steps of any of the voice call forwarding methods described above.
The invention relates to a voice call forwarding method, a device, a storage medium and equipment, wherein the method comprises the following steps: the dispatching end receives a call request sent by the request end, and the call request at least carries a call request signal; based on the call request, the dispatching end sends a voice response signal to the voice gateway, and based on the voice response signal, a call between the requesting end and the dispatching end is established; the dispatching end receives a call designation request of the requesting end, and based on the call request, the dispatching end sends a call forwarding request to the receiving end, and the requesting end is in a call waiting state; based on the transfer call request, the receiving end establishes a call with the dispatching end; the dispatching end determines whether to establish the call between the requesting end and the receiving end according to a call intention signal sent by the receiving end, wherein the call intention signal comprises a call establishment signal, a call non-establishment signal and a call pending signal. In view of the fact that the traditional call forwarding model cannot meet the inquiry service in the forwarding process, the call forwarding model supporting the forwarding waiting function is provided, in the call forwarding model capable of waiting for the forwarding function, under the condition that a request end and a receiving end are not hung up, a dispatching end can quickly carry out call transmission and voice inquiry operation between the request end and the receiving end, the whole call forwarding process is convenient, the service execution is smooth, and the call forwarding waiting mode is compatible with the traditional forwarding operation.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention without limiting the invention. In the drawings:
fig. 1 is a flow chart of a voice call forwarding method of the present invention;
FIG. 2 is a schematic diagram of a voice call transfer apparatus according to the present invention;
fig. 3 is a schematic structural diagram of a terminal device provided in the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention. The embodiments described by referring to the drawings are exemplary only for the purpose of illustrating the invention and are not to be construed as limiting the invention. In addition, if a detailed description of the known art is not necessary to show the features of the present invention, it is omitted.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
It will be understood by those skilled in the art that, unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. It will be further understood that terms, such as those defined in commonly used dictionaries, should be interpreted as having a meaning that is consistent with their meaning in the context of the prior art and will not be interpreted in an idealized or overly formal sense unless expressly so defined herein.
Referring to fig. 1, the present application provides a voice call forwarding method, which includes the following steps:
s101: the dispatching end receives a call request sent by the request end, and the call request at least carries a call request signal;
s102: based on the call request, the dispatching end sends a voice response signal to the voice gateway, and based on the voice response signal, a call between the requesting end and the dispatching end is established;
s103: the dispatching end receives a call designation request of the requesting end, and based on the call request, the dispatching end sends a call forwarding request to the receiving end, and the requesting end is in a call waiting state;
s104: based on the transfer call request, the receiving end establishes a call with the dispatching end;
s105: the dispatching end determines whether to establish the call between the requesting end and the receiving end according to a call intention signal sent by the receiving end, wherein the call intention signal comprises a call establishment signal, a call non-establishment signal and a call pending signal.
The invention relates to a voice call forwarding method, a device, a storage medium and equipment, wherein the method comprises the following steps: the dispatching end receives a call request sent by the request end, and the call request at least carries a call request signal; based on the call request, the dispatching end sends a voice response signal to the voice gateway, and based on the voice response signal, a call between the requesting end and the dispatching end is established; the dispatching end receives a call designation request of the requesting end, and based on the call request, the dispatching end sends a call forwarding request to the receiving end, and the requesting end is in a call waiting state; based on the transfer call request, the receiving end establishes a call with the dispatching end; the dispatching end determines whether to establish the call between the requesting end and the receiving end according to a call intention signal sent by the receiving end, wherein the call intention signal comprises a call establishment signal, a call non-establishment signal and a call pending signal. In view of the fact that the traditional call forwarding model cannot meet the inquiry service in the forwarding process, the call forwarding model supporting the call forwarding waiting can be provided, in the call forwarding model capable of waiting for the call forwarding, under the condition that a request end is not hung up, a dispatching end can quickly carry out call transmission and voice inquiry operation between the request end and a receiving end, the whole call forwarding process can be convenient, the service execution is smooth, and the call forwarding waiting mode is compatible with the traditional forwarding operation.
For example, a request end sends a call request to a dispatch end, the dispatch end establishes a call with the request end after receiving the call request, the request end requests a call with a receiving end, and the dispatch end needs to confirm whether the receiving end agrees to make a call with the request end; at the moment, the dispatching end sends a call forwarding request to the receiving end, the receiving end receives the call forwarding request of the dispatching end and establishes a call with the dispatching end, and in the process, the requesting end does not need to hang up the call and is in a call waiting state; if the receiving end agrees to establish the call with the requesting end, the dispatching end pulls the requesting end and the receiving end into a three-party call, and after the three-party call is established, the dispatching end quits the three-party call to realize the call between the requesting end and the receiving end.
Specifically, a request end sends a call request to a dispatching end, and the dispatching end establishes a call with the request end after receiving the call request; a request end sends a call designation request for communicating with a receiving end to a dispatching end, and the dispatching end needs to confirm whether the receiving end agrees to communicate with the request end; therefore, the dispatching end sends a transfer call request to the voice gateway, the transfer call request carries a voice transfer signal, the voice gateway sends the transfer call request to the receiving end based on the voice transfer signal, and in the process, the requesting end is in a call waiting state;
the receiving end establishes a call with the dispatching end after receiving the transfer call request, and sends out a call intention signal whether to agree with the call with the requesting end, wherein the call intention signal comprises a call establishment signal, a call non-establishment signal and a call pending signal; the dispatching end determines whether to establish the call between the requesting end and the receiving end based on the call intention signal sent by the receiving end.
Before a request end and a receiving end establish a call, firstly, the request end and a dispatching end establish a call; therefore, the request end sends a call request to the dispatch end, and a call request signal carried by the call request can be an opposite dialing number. And the dispatching end receives the call request of the request end, and the two ends establish a call at the voice gateway.
In an embodiment, sending the forwarding call request to the receiving end at the dispatching end includes:
the dispatching end sends a transfer call signal to the voice gateway;
based on the call forwarding signal, the voice gateway sends a call forwarding request to the receiving end.
After the call is established between the request terminal and the dispatching terminal, a call designation request is sent out to the receiving terminal; the dispatching end sends a transfer call signal to the voice gateway according to the call designation request, and the voice gateway sends a transfer call request to the receiving end based on the transfer call signal. If the receiving end accepts the request, the call between the dispatching end and the receiving end is established in the voice gateway.
In the embodiment, the transfer call signal carries a call waiting signal, and based on the call waiting signal, the voice gateway and the request terminal establish a communication connection in a call waiting state.
In the process that the dispatching end switches the call to the receiving end, the dispatching end sends a switching call signal to the voice gateway, and the switching call signal carries a call waiting signal; the voice gateway receives the transfer call information and simultaneously receives the call waiting signal, and when the voice gateway receives the call waiting signal, the request end and the voice gateway establish a communication connection which is a call waiting state replied by the request end waiting receiving end.
In the embodiment, when the call intention signal is the call establishment signal, the dispatching end establishes a call between the requesting end and the receiving end.
The following concrete steps are carried out when the call intention signal is a call signal establishment signal:
the method comprises the following steps: the dispatching end sends a three-party call signal to the voice gateway;
step two: the voice gateway establishes three-party call of a request terminal, a dispatching terminal and a receiving terminal based on the three-party call signal;
step three: when the three-party call is established, the dispatching end sends a call exit signal to the voice gateway, and based on the call exit signal, the voice gateway disconnects the call of the dispatching end to form the call between the requesting end and the receiving end.
When the call intention signal is a call establishment signal, the dispatching end sends a three-party call signal to the voice gateway, and a call of the dispatching end, the requesting end and the receiving end is established; and after the three-party call is established, the dispatching end sends a call exit signal to the voice gateway, and the voice gateway disconnects the call of the dispatching end based on the call exit signal to form the call between the requesting end and the receiving end.
At this time, the call between the requesting end and the receiving end is formally established.
In the embodiment, when the call intention signal is that the call signal is not established, the receiving end hangs up the call.
In another case, after the dispatching end establishes a call with the receiving end, if the dispatching end receives a disagreement to establish a call with the requesting end, the call with the dispatching end can be immediately hung up.
The following steps are specific steps when the call intention signal is that no call signal is established:
the method comprises the following steps: when the call intention signal is that a call signal is not established, the dispatching end sends a voice switching signal to the voice gateway;
step two: based on the voice switching signal, the voice gateway switches back the call between the dispatch end and the request end, and the receiving end hangs up the call.
Specifically, the hanging up of the receiving end and the call of the dispatching end are as follows: after the receiving end establishes a call with the dispatching end, the receiving end sends a call non-establishment signal which does not agree to establish a call with the requesting end; at this time, after receiving the call signal which is not established at the receiving end, the dispatching end sends a voice switching signal to the voice gateway, after receiving the voice switching signal, the voice gateway switches back the call between the dispatching end and the requesting end, and the receiving end hangs up the call; after switching back to the call, the dispatching end will inform the requesting end that the receiving end does not agree with the desire to establish the call with the requesting end.
At this time, the request end can select to hang up the call, or send a call designation request for the call with the receiving end to the dispatching end again; and if the request end sends out the call designation request with the receiving end again, repeating the steps after the call is established between the request end and the dispatching end.
In the embodiment, the receiving end may not agree with the call establishment and disagree with the call establishment, but may determine whether to establish the call after the receiving end wants to know the call intention of the requesting end, that is, when the call intention signal is a call pending signal.
The following steps are specific steps when the call intention signal is a call pending signal:
the method comprises the following steps: the dispatching end switches back to the conversation with the request end, the dispatching end receives the request conversation information sent by the request end, and the receiving end is in a conversation waiting state in the process;
step two: the dispatching end switches back the conversation with the receiving end, and according to the conversation request information, the receiving end sends a conversation intention signal whether to establish the conversation with the requesting end to the dispatching end, and the requesting end is in a conversation waiting state in the process;
step three: the dispatching end determines whether to establish the call between the requesting end and the receiving end according to the call intention signal sent by the receiving end;
step four: when the call intention signal is a call establishment signal, the dispatching end establishes a call between the requesting end and the receiving end; when the call intention signal is that the call signal is not established, the receiving end hangs up the call; when the call voice signal is a call pending signal; the dispatching end switches back to the conversation with the requesting end until the conversation intention signal is the conversation establishing signal or the conversation not establishing signal.
In an embodiment, the switching back the call with the request end at the dispatch end comprises:
the dispatching end sends a voice switching signal to the voice gateway, and the receiving end is in a call waiting state at the moment;
based on the voice switching signal, the voice gateway switches back the conversation between the dispatch end and the request end.
In an embodiment, the switching the dispatching end back to the call with the receiving end includes:
the dispatching end sends out a voice switching signal to the voice gateway, and the request end is in a call waiting state;
based on the voice switching signal, the voice gateway switches back the call between the dispatch end and the receiving end.
The specific steps of switching and requesting terminal and receiving terminal by the dispatching terminal when the call will signal is a signal to be determined for the call are as follows:
the first step is as follows: when the call intention signal is a call pending signal, the dispatching end sends a voice switching signal to the voice gateway, and the receiving end is in a call waiting state;
the second step is that: based on the voice switching signal, the voice gateway switches back the conversation between the dispatch end and the request end;
the third step: after the conversation between the scheduling end and the request end is switched back, the request end sends conversation request information to the scheduling end;
the fourth step: based on the received call request information, the dispatching end sends a voice switching signal to the voice gateway, and the request end is in a call waiting state;
the fifth step: based on the voice switching signal, the voice gateway switches back the call between the dispatch end and the receiving end;
and a sixth step: the receiving end sends out a call intention signal for establishing a call with the requesting end to the dispatching end according to the call request information, and the dispatching end determines whether to establish the call between the requesting end and the receiving end according to the call intention signal sent out by the receiving end;
when the call intention signal is a call establishment signal, the dispatching end is executed to establish the call between the request end and the receiving end; when the call intention signal is that the call signal is not established, the receiving end hangs up the call if the call intention signal is executed; and when the call voice signal is a call pending signal, executing the first step to the sixth step again until the call intention signal is a signal for not establishing a call or a signal for establishing a call.
Specifically, after a call is established between a receiving end and a dispatching end, the receiving end sends a call pending signal to the dispatching end; the call pending signal is to determine whether to establish a call after knowing the call request purpose of the requesting end. After receiving the signal to be determined for the call at the dispatching end, the dispatching end sends a voice switching signal to the voice gateway, the voice gateway switches back the call between the dispatching end and the request end based on the signal, and in the process, the receiving end is in a call waiting state. After the conversation between the request end and the dispatching end is switched back, the request end sends out the conversation request information of the conversation between the request end and the receiving end to the dispatching end; the request call information may be the content or purpose of the call between the requesting end and the receiving end.
And after receiving the call request information, the dispatching end sends a voice switching signal to the voice gateway again, and after receiving the information, the voice gateway switches back the call between the dispatching end and the receiving end. The dispatching end sends the call request information received from the request end to the receiving end, and the receiving end determines whether to establish a call. At this time, the receiving end can still make three selections, and sends a call establishment signal, a call non-establishment signal and a call pending signal to the dispatching end.
When the call intention signal is a call establishment signal, the dispatching end is executed to establish the call between the request end and the receiving end; when the call intention signal is that the call signal is not established, the receiving end hangs up the call if the call intention signal is executed; and when the call voice signal is a call pending signal, executing the first step to the sixth step again until the call intention signal is a signal for not establishing a call or a signal for establishing a call.
In the embodiment, the voice switching signal carries a call waiting signal, and based on the call waiting signal, the voice gateway establishes a communication connection in a call waiting state with the request terminal or the receiving terminal.
When the dispatching end switches back to the conversation with the request end or switches back to the conversation with the receiving end, a voice switching signal is sent to the voice gateway, and the voice switching signal carries a conversation waiting signal; when the voice gateway receives the voice switching signal, the voice gateway also receives a call waiting signal; based on the call waiting signal, the voice gateway establishes communication connection with the request terminal or the dispatching terminal, so that the request terminal or the dispatching terminal is in a call waiting state. Based on the call waiting signal, the voice gateway sends voice information to the requesting end or the receiving end.
When the dispatching end is switched or switched to communicate with one end, the other end establishes communication connection with the voice gateway to enable the voice gateway to be in a communication waiting state; in order to enable the user to have better experience, the voice gateway may be configured to send a voice playing signal to the party in the call waiting state when the requesting terminal or the receiving terminal is in the call waiting state, so that the requesting terminal or the receiving terminal plays the voice information.
Further, the voice information is music information, news information or advertisement information. The voice information is set as music information, news information or advertisement information, so that the user can feel that the waiting time is short, particularly, music can be played, and the user can enjoy the music.
Referring to fig. 1 to 2, the present application provides a voice call forwarding apparatus, including:
a call request module 100, configured to send a call request to the call scheduling module and establish a call with the call receiving module, where the call request at least carries a call request signal;
the call dispatching module 200 is used for establishing a call with the call request module and sending a transfer call request to the call receiving module to establish a call with the call receiving module, and is also used for establishing a three-way call with the call request module, the call dispatching module and the call receiving module and backing out the three-way call when the three-way call is established so as to form a call between the call request module and the call receiving module;
the call dispatching module sends a transfer call request to the call receiving module, and establishes a call with the call receiving module, and the call request module is in a call waiting state;
the call receiving module 300 is configured to receive a call forwarding request sent by the call scheduling module, and establish a call with the call request module.
In the embodiment, a call scheduling module receives a call request sent by a call request module, wherein the call request at least carries a call request signal; based on the call request, the call scheduling module sends a voice response signal to the voice gateway, and based on the voice response signal, a call between the call request module and the call scheduling module is established;
based on a call designation request sent by the call request module, the call dispatching module sends a transfer call signal to the voice gateway, the voice gateway sends a transfer call request to the call receiving module based on the transfer call signal, and the call request module is in a call waiting state;
the call receiving module establishes a call with the call scheduling module based on the transfer call request; according to a call intention signal sent by the call receiving module, the call scheduling module determines whether to establish a call between the call request module and the call receiving module, wherein the call intention signal comprises a call establishment signal, a call non-establishment signal and a call pending signal; when the call wish signal is a call establishment signal, the call scheduling module sends a three-party call signal to the voice gateway; the voice gateway establishes a three-party call of a call request module, a call scheduling module and a call receiving module based on the three-party call signal;
and after the three-party call is established, the call dispatching module sends a call exit signal to the voice gateway, and based on the call exit signal, the voice gateway disconnects the call of the call dispatching module to form a call between the call request module and the call receiving module.
In the process that the call dispatching module forwards the call to the call receiving module, the call dispatching module sends a call forwarding signal to the voice gateway, and the call forwarding information carries a call waiting signal; the voice gateway receives the transfer call information and simultaneously receives a call waiting signal, and when the voice gateway receives the call waiting signal, the call request module and the voice gateway establish a communication connection which is a call waiting state replied by the call waiting receiving module of the call request module.
Further, based on the call waiting signal, the voice gateway sends the voice message to the call request module or the call receiving module.
When the call dispatching module is switched or switched to carry out call with one end, the other end establishes communication connection with the voice gateway to enable the voice gateway to be in a call waiting state; in order to enable the user to have better experience, the voice gateway may be configured to send a voice playing signal to the party in the call waiting state when the call request module or the call receiving module is in the call waiting state, so that the call request module or the call receiving module plays the voice information.
Further, the voice information is music information, news information or advertisement information. The voice information is set as music information, news information or advertisement information, so that the user can feel that the waiting time is short, particularly, music can be played, and the user can enjoy the music.
Based on the voice call forwarding method, the present embodiment provides a computer-readable storage medium, which stores one or more programs, and the one or more programs are executable by one or more processors to implement the steps in the voice call forwarding method as in the above embodiment.
Based on the above voice call forwarding method, the present application further provides a terminal device, as shown in fig. 3, which includes at least one processor (processor) 20; a display screen 21; and a memory (memory)22, and may further include a communication Interface (Communications Interface)23 and a bus 24. The processor 20, the display 21, the memory 22 and the communication interface 23 can communicate with each other through the bus 24. The display screen 21 is configured to display a user guidance interface preset in the initial setting mode. The communication interface 23 may transmit information. The processor 20 may call logic instructions in the memory 22 to perform the methods in the embodiments described above.
Furthermore, the logic instructions in the memory 22 may be implemented in software functional units and stored in a computer readable storage medium when sold or used as a stand-alone product.
The memory 22, which is a computer-readable storage medium, may be configured to store a software program, a computer-executable program, such as program instructions or modules corresponding to the methods in the embodiments of the present disclosure. The processor 20 executes the functional application and data processing, i.e. implements the method in the above-described embodiments, by executing the software program, instructions or modules stored in the memory 22.
The memory 22 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to the use of the terminal device, and the like.
Further, the memory 22 may include a high speed random access memory and may also include a non-volatile memory. For example, various media that can store program codes, such as a usb disk, a removable hard disk, a Read-only memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk, may also be transient storage media.
In addition, the specific processes loaded and executed by the storage medium and the instruction processors in the terminal device are described in detail in the method, and are not stated herein.
The invention has the beneficial effects that:
1. in the method and the device for switching the voice call, the call switching model supporting the call switching waiting can be provided in view of the fact that the traditional call switching model can not meet the inquiry service in the switching process, in the call switching model capable of waiting for switching, the dispatching end can rapidly carry out call transmission and voice inquiry operation between the requesting end and the receiving end under the condition that the requesting end is not hung up, the convenience and the smooth service execution in the whole call switching process are ensured, and the mode capable of waiting for switching the call is compatible with the traditional switching operation.
2. The receiving end can determine whether to establish the call with the request end after connecting the call content or the purpose of the request end, and whether to establish the call according to own intention is ensured; meanwhile, the request information of the request end can be prevented from waiting under the condition of not hanging up.
3. The request end or the receiving end can play music in the waiting process when being in the call waiting state, so that the party in the call waiting state can experience better.
While the foregoing is directed to the preferred embodiment of the present invention, and the specific embodiments of the present invention are not limited to the foregoing description, it will be appreciated by those skilled in the art that various changes may be made without departing from the principles of the invention, and that such changes and modifications are to be considered as within the scope of the invention.
Claims (12)
1. A voice call forwarding method is characterized by comprising the following steps:
the dispatching end receives a call request sent by the request end, wherein the call request at least carries a call request signal;
based on the call request, the dispatching end sends a voice response signal to a voice gateway, and based on the voice response signal, the call between the request end and the dispatching end is established;
the dispatching end receives a call designation request of the requesting end, and based on the call request, the dispatching end sends a call forwarding request to the receiving end, and the requesting end is in a call waiting state;
based on the transfer call request, the receiving end establishes a call with the dispatching end;
and the dispatching end determines whether to establish the call between the requesting end and the receiving end according to a call intention signal sent by the receiving end, wherein the call intention signal comprises a call establishment signal, a call non-establishment signal and a call pending signal.
2. The method of claim 1, wherein the sending a forward call request from the dispatcher to the receiver comprises:
the dispatching end sends a transfer call signal to the voice gateway;
based on the call forwarding signal, the voice gateway sends the call forwarding request to a receiving end.
3. The method according to claim 2, wherein the call forwarding signal carries a call waiting signal, and based on the call waiting signal, the voice gateway and the requesting end establish a communication connection in the call waiting state.
4. The voice call forwarding method of claim 1, wherein when the call intention signal is the call establishment signal, the dispatcher establishes a call between the requesting end and the receiving end.
5. The method according to claim 1, wherein the receiving end hangs up the call when the call intention signal is the call not established signal.
6. The voice call forwarding method according to claim 1, wherein when the call intention signal is the call pending signal:
the dispatching end switches back to the conversation with the request end, the dispatching end receives the conversation request information sent by the request end, and the receiving end is in a conversation waiting state in the process;
the dispatching end switches back the conversation with the receiving end, and the receiving end sends a conversation intention signal whether to establish the conversation with the requesting end to the dispatching end according to the conversation request information, and the requesting end is in a conversation waiting state in the process;
the dispatching end determines whether to establish the call between the request end and the receiving end according to the call intention signal sent by the receiving end;
when the call will signal is a call establishment signal, the dispatching end establishes a call between the requesting end and the receiving end; when the call intention signal is a signal for not establishing a call, the receiving end hangs up the call; when the call voice signal is a call pending signal; the dispatching end switches back to the conversation with the request end until the conversation intention signal is a conversation establishing signal or a conversation not establishing signal.
7. The method of claim 6, wherein the switching back the call with the requesting end at the dispatching end comprises:
the dispatching end sends a voice switching signal to the voice gateway, and the receiving end is in a call waiting state at the moment;
based on the voice switching signal, the voice gateway switches back the call between the dispatching end and the request end.
8. The method of claim 6, wherein the switching back the call with the receiving end at the dispatching end comprises:
the dispatching end sends a voice switching signal to the voice gateway, and the request end is in a call waiting state at the moment;
based on the voice switching signal, the voice gateway switches back the call between the dispatching end and the receiving end.
9. The voice call forwarding method according to claim 7 or 8, wherein the voice switching signal carries a call waiting signal, and based on the call waiting signal, the voice gateway establishes a communication connection in the call waiting state with the requesting end or the receiving end;
based on the call waiting signal, the voice gateway sends voice information to the request end or the receiving end.
10. A voice call transfer apparatus, the apparatus comprising:
the call request module is used for sending a call request to the call dispatching module and establishing a call with the call receiving module, and the call request at least carries a call request signal;
the call dispatching module is used for establishing a call with the call request module and sending a transfer call request to the call receiving module to establish a call with the call receiving module, and is also used for establishing a three-way call with the call request module, the call dispatching module and the call receiving module and quitting the three-way call after establishing the three-way call so as to form a call between the call request module and the call receiving module;
the call dispatching module sends a call forwarding request to the call receiving module, and the call request module is in a call waiting state at the moment;
the call receiving module is used for receiving the call forwarding request sent by the call dispatching module and establishing a call with the call request module.
11. A computer-readable storage medium storing one or more programs, the one or more programs being executable by one or more processors to implement the steps in the voice call forwarding method of any one of claims 1-8.
12. A terminal device, comprising: a processor, a memory, and a communication bus; the memory has stored thereon a computer readable program executable by the processor;
the communication bus realizes connection communication between the processor and the memory;
the processor, when executing the computer readable program, implements the steps in the voice call forwarding method of any one of claims 1-8.
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