CN104751269A - Engineering maintenance scheduling management system - Google Patents
Engineering maintenance scheduling management system Download PDFInfo
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- CN104751269A CN104751269A CN201410636572.9A CN201410636572A CN104751269A CN 104751269 A CN104751269 A CN 104751269A CN 201410636572 A CN201410636572 A CN 201410636572A CN 104751269 A CN104751269 A CN 104751269A
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Abstract
The invention discloses an engineering maintenance scheduling management system. The engineering maintenance scheduling management system comprises a background server responsible for scheduling management and a mobile terminal worn on a maintainer, the background server performs ordering, order sending, order receiving, waiting and order canceling and also performs data collection and analysis, through platform oriented and mobile centralized maintenance scheduling, the maintenance respond speed is obviously improved, the user experience is improved, the maintenance work flow is simplified, the interaction efficiency is improved, the maintenance quality is effectively controlled, the maintenance controllability is improved, and meanwhile, the maintainer reduction is realized, the lazy and negative working attitude is effectively avoided, and the satisfaction degree of the client is obviously improved. Report forms and indexes can be extracted effectively and quickly, the field maintenance execution condition of each project can be realized through the background and report form data, and the background and report form data provide support for making decisions. The remote maintenance work check can be performed at any time through the background, and the project is early warned to avoid risk through different data report forms of the system.
Description
Technical field
The invention belongs to dispatching management information system technical field, particularly relate to a kind of maintenance of works dispatching management information system being applied to the maintenance job of property field engineering.
Background technology
Although the infrastructure management company under traditional maintenance operator scheme has perfect system, but in the current real estate industry high-speed developing period, company size constantly expands, human cost constantly promotes, and operator scheme lacks effectively supervision in the past, causes on-the-spotly performing ineffective, customer complaint and being on the increase.So property industry is constantly explored, research and develop and how to improve maintenance efficiency and quality, supervision maintenance personal workload, the work that makes it is saturated and real solve on-site maintenance problem and to reach in the situation of reducing the staff can also the object of improve effects.And current management system man-machine interaction is intelligent not, poor user experience, troublesome poeration, in addition, current management system effectively cannot derive all kinds of form and carry out the classification of key index, the Macro or mass analysis of core data, and final form available analytical statement, report also needs further exploitation, refinement.
Summary of the invention
For solving the problems of the technologies described above, the invention provides a kind of maintenance of works dispatching management information system, comprising: background server and the mobile terminal of being responsible for management and running.Described background server comprises: storing queries unit, stores mantenance data, and described mantenance data comprises maintenance list, task details and task and completes information; Report data analysis unit, analysis is carried out to the achievement data in project report and draws analysis data, described project report comprises: the detailed statistics of maintenance, project are keeped in repair tabulate statistics and do not completed the single tabulate statistics of maintenance, described statement analysis unit comprises: statistical module and analysis module, described statistical module generates project report according to described mantenance data and derives, to the project report of described derivation carry out data modification, screening, comprehensive after, obtain gathering achievement data, described analysis module gathers achievement data analysis to described, obtains analyzing data.Described mobile terminal comprises: judging unit, the maintenance list of assigning according to described background server generates described task details, if receive order instruction, then notifies that order unit completes order operation, refuse single instrction if receive, then notify that described background server has refused assigned maintenance task; Order unit, adds up the exhaustive division of service category, maintenance quota, working quantity and record details and completes order, described task is completed information and is committed to described background server.
In some optional embodiments, described background server also comprises: lower single unit, for reporting content for repairment according to scene, to generate described maintenance single, and described maintenance singly comprises: described service category, service type, affiliated project, in detail place, report people for repairment, report people's telephone number for repairment and keep in repair content; Send single unit, generate maintenance odd numbers and described maintenance is singly assigned to described mobile terminal, comprise: select module and submit module to, described selection module selects the maintenance personal that can execute the task according to described service type and maintenance personal's situation, described maintenance is singly distributed to the described maintenance personal that can execute the task by described submission module; Pin single unit, eliminates completed and rechecks qualified maintenance list; Reminder unit, if within predetermined time allowance, the task of not receiving the reply of described mobile terminal completes information, then send reminder to described mobile terminal and remind, and described time allowance is determined by the maintenance man-hours of background server according to the formulation of described maintenance quota.
In some optional embodiments, described maintenance is single also to be comprised: maintenance building is put, repair location, maintenance of equipment, report department for repairment, report picture and follow-up people for repairment.
In some optional embodiments, described task details comprise: keep in repair odd numbers, rise time, service category, repair location, maintenance content, report people for repairment, report people's telephone number, submission time and submitter for repairment.
In some optional embodiments, described background server also comprises: treat that material accepts unit, receive by described mobile terminal send mark lack the maintenance list of service material, treat that unit replied by material, the maintenance that mark supplements good service material singly replied to described mobile terminal.
In some optional embodiments, described mobile terminal also comprises: send single reminding unit, reminds the maintenance list of being assigned by described background server received to maintenance personal.
In some optional embodiments, described service type comprises: project producer maintenance and public domain; Described maintenance personal comprises: maintenance personal in field and section maintenance personal, described project producer maintenance is assigned to described maintenance personal in field according to the specialty of described maintenance personal and idle condition by described selection module, and described public domain is assigned to described section maintenance personal.
In some optional embodiments, the described achievement data that gathers comprises: total maintenance single amount, Zong Gongshi, order amount, the timely response quautity of maintenance, the completion rate of described project producer maintenance and public domain, do not complete and keep in repair list and measure, and the order amount of each maintenance personal, order performance, odd-numbered day performance and keep in repair timely response quautity.
In some optional embodiments, described analysis data comprise: per capita day odd number, order performance, odd-numbered day performance, keep in repair timely responsiveness, every single average man-hours, per capita man-hour, maintenance capacity accounting, do not complete maintenance altered trend, and the completion rate of each maintenance personal, odd-numbered day completion rate and accumulative individual maintenance man-hours.
The beneficial effect that the present invention brings: worked by the maintenance centralized dispatching of hardware and software platform, mobile, maintenance response speed is obviously promoted, promote Consumer's Experience, simplify maintenanceflow, improve interactive efficiency, repair quality obtains effective management and control, and then improve the controllability of maintenance, meanwhile, realize simplifying maintenance personal, efficiently solve that personnel are sluggish, the working attitude of not conduct, customer satisfaction is significantly improved.Extract form and index fast and effectively, backstage and report data can be understood projects on-site maintenance practice condition, support for decision-making.Long-distance service work verification can be carried out at any time by backstage, simultaneously by the various data sheet of system, project be provided alert, avoids risk.
Accompanying drawing explanation
Fig. 1 is a kind of maintenance of works dispatching management information system of the present invention schematic diagram.
Embodiment
The following description and drawings illustrate specific embodiment of the invention scheme fully, to enable those skilled in the art to put into practice them.Embodiment only represents possible change.Unless explicitly requested, otherwise independent parts and function are optional, and the order of operation can change.The part of some embodiments and feature can be included in or replace part and the feature of other embodiments.
In some illustrative embodiments, as shown in Figure 1, a kind of maintenance of works dispatching management information system is provided, comprise background server 1 and the mobile terminal 2 of responsible management and running, described mobile terminal 2 is worn by maintenance personal, it can be the wearable electronic such as mobile phone, flat board, effective combination of logical described mobile terminal 2 and background server 1, realize effective distribution and the execution of field engineering maintenance job, the mobile of system can be realized, United Dispatching function, realizes unified repair and maintenance and efficiently dispatches, achieve the industrialization of information and efficiency, increased quality simultaneously.
Described background server 1 comprises lower single unit 11, sends single unit 12, sells single unit 13.
Described lower single unit 11 is reported content generation maintenance list for repairment according to scene thus is completed and places an order, described maintenance patrilineal line of descent with only one son in each generation is delivered to the described single unit 12 etc. of sending pending, the single content of described maintenance comprises: described service category, service type, affiliated project, in detail place, report people for repairment, report people's telephone number and maintenance content for repairment.Wherein, described service type comprises: project producer maintenance and public domain; The title that affiliated project is the office building belonging to position that needs repairing; Described service category is divided into seven large maintenance types, is respectively: electrical repair/installation, air-conditioning maintenance, discharge maintenance, Hardware fitting installation, intellectuality, civil engineering finishing and maintenance.
In some illustrative embodiments, the single content of described maintenance also comprises: maintenance building is put, repair location, maintenance of equipment, report department for repairment, report picture and follow-up people for repairment.Make maintenance personal can the comprehensive understanding task that need complete, can ensure maintenance personal go out work time, still can be the same with in intra-company, obtain various data and help to support.
Described single unit 12 of sending receives the single rear generation maintenance odd numbers of described maintenance, and described maintenance is singly assigned to described mobile terminal 2, and wherein said single unit 12 of sending comprises: select module 121 and submission module 122.Described selection module 121 selects the maintenance personal that can execute the task according to described service type and maintenance personal's situation, described maintenance personal comprises maintenance personal in field and section maintenance personal, described project producer maintenance is assigned to described maintenance personal in field by described selection module 121, described public domain is assigned to described section maintenance personal, wherein take specialty and the idle condition of maintenance personal into consideration, avoid selecting rest personnel, thus select the maintenance personal that can execute the task, to improve the operational paradigm of whole system.Described maintenance is singly distributed to the described maintenance personal that can execute the task by described submission module 122, namely be sent on the described described mobile terminal 2 entrained by maintenance personal that can execute the task, and facilitate backstage commanding to carry out implementation flow tracking and monitoring to the single arrival situation that pushes of described maintenance.
Described mobile terminal 2 comprises: judging unit 21 and order unit 22.Described judging unit 21 receives described maintenance single generation task details that described background server 11 sends.Described task details comprise: keep in repair odd numbers, rise time, service category, repair location, maintenance content, report people for repairment, report people's telephone number, submission time and submitter for repairment.Described task details can be shown to maintenance personal by described mobile terminal 2, if described judging unit 21 receives order instruction, then notify that order unit completes order operation, single instrction is refused if receive, then notify that described background server 1 has refused assigned maintenance task, consider the own situation of maintenance personal, improve Consumer's Experience.Order unit 22, add up the exhaustive division of described service category, seven large maintenance types of described service category are first-level class, the exhaustive division of subordinate is divided into two-stage, such as, when service category is electrical repair/installation, its secondary classification has lamp installation maintenance etc., and its reclassify has straight tube screw socket/socket type power saving fluorescent lamps installation etc.Described order unit 22 is also responsible for statistics maintenance quota, working quantity and record details and is completed order, and the information that described task completed is committed to described background server 1.Wherein, described working quantity refers to the quantity of maintenance objects, and such as keep in repair two air-conditionings, described working quantity is 2.
Described background server 1 also comprises: pin single unit 13.The described task that described pin single unit 13 receives the transmission of described mobile terminal 2 completes information, and after determining that reinspection is qualified, eliminates completed maintenance single.
Described background server 1 also comprises: reminder unit 14, if within predetermined time allowance, the described task not receiving the reply of described mobile terminal 1 completes information, then send reminder to described mobile terminal 1 and remind, to remind maintenance personal to keep in repair, increase work efficiency and quality.The maintenance man-hours that described time allowance is formulated according to described maintenance quota by described background server 1 determines, keep in repair the operating technique and management level that refer to by norm according to enterprise, and the formulation of relevant works cost information, and for artificial, the material of this enterprise and mechanical one-shift consumption standard, industry construction enterprises technical equipment and administrative situation are carried out working out, ratify, are issued, the quota used within the scope of the industry.Such as, the maintenance man-hours installing the straight tube screw socket/socket type power saving fluorescent lamps of below a specification 24W is 30 minutes, and the maintenance man-hours installing the fluorescent tube of below a specification 40W is 40 minutes, can determine described time allowance according to corresponding maintenance man-hours.
Described background server 1 also comprises: treat that material accepts unit 15 and treats that unit 16 replied by material.When content need be keeped in repair without material, to described waiting, described mobile terminal 2 sends expects that accepting unit 15 sends the maintenance list marking and lack service material, after carrying material arrival, described in wait to expect to reply unit 16 and mark is supplemented the maintenance of good service material singly reply to described mobile terminal 2.
Described background server 1 also comprises: inquiry storage unit 17 and report data analysis unit 18.Described inquiry storage unit 11 is in the process of task assignment and tasks carrying, store a large amount of mantenance datas, described mantenance data comprises described maintenance list, described task details and described task and completes information, can carry out data query at any time and transfer, can avoid risk in time.Achievement data in described report data analysis unit 13 pairs of project reports carries out analysis and draws analysis data, and described project report comprises: the detailed statistics of maintenance, project are keeped in repair tabulate statistics and do not completed the single tabulate statistics of maintenance.
Described report data analysis unit 18 comprises: statistical module 181 and analysis module 182.
Described statistical module 181 generates project report according to described mantenance data and derives, to the project report of described derivation carry out data modification, screening, comprehensive after, obtain gathering achievement data, and be sent to described analysis module and analyze.Described project report comprises: the detailed statistics of maintenance, project are keeped in repair tabulate statistics and do not completed the single tabulate statistics of maintenance.The described achievement data that gathers comprises: total maintenance single amount, Zong Gongshi, order amount, the timely response quautity of maintenance, the completion rate of described project producer maintenance and public domain, do not complete and keep in repair list and measure, and the order amount of each maintenance personal, order performance, odd-numbered day performance and keep in repair timely response quautity.
Described analysis module 182 gathers achievement data analysis described in receiving, and obtains analyzing data.Described analysis data comprise: per capita day odd number, order performance, odd-numbered day performance, keep in repair timely responsiveness, every single average man-hours, per capita man-hour, maintenance capacity accounting, do not complete maintenance altered trend, and the completion rate of each maintenance personal, odd-numbered day completion rate and accumulative individual maintenance man-hours.
Can understand projects on-site maintenance practice condition by report data, support for decision-making, also carrying out quantizing examination to project and personnel provides data foundation simultaneously, the gathering of data, statistics and analysis work, the high fit characteristic of field engineering maintenance.
Described mobile terminal 2 also comprises: send single reminding unit 23, reminds the maintenance list of being assigned by described background server 1 received to maintenance personal, and is forwarded to described judging unit 21.
Those skilled in the art it is also understood that various illustrative box, module, circuit and the algorithm steps combining embodiment herein and describe all can be embodied as electronic hardware, computer software or its combination.In order to the interchangeability between hardware and software is clearly described, all carry out usually describing around its function to various illustrative parts, frame, module, circuit and step above.Be embodied as hardware as this function or be embodied as software, the design constraint depending on specific application and whole system is applied.Those skilled in the art for each application-specific, can realize described function in the mode of accommodation, but, thisly realize decision-making and should not be construed as and deviate from protection domain of the present disclosure.
Claims (9)
1. a maintenance of works dispatching management information system, is characterized in that, comprising: background server and the mobile terminal of being responsible for management and running;
Described background server comprises:
Storing queries unit, stores mantenance data, and described mantenance data comprises maintenance list, task details and task and completes information;
Report data analysis unit, analysis is carried out to the achievement data in project report and draws analysis data, described project report comprises: the detailed statistics of maintenance, project are keeped in repair tabulate statistics and do not completed the single tabulate statistics of maintenance, described statement analysis unit comprises: statistical module and analysis module, described statistical module generates described project report according to described mantenance data and derives, to the project report of described derivation carry out data modification, screening, comprehensive after, obtain gathering achievement data, described analysis module gathers achievement data analysis to described, obtains analyzing data;
Described mobile terminal comprises:
Judging unit, the maintenance list of assigning according to described background server generates described task details, if receive order instruction, then notifies that order unit completes order operation, refuse single instrction if receive, then notify that described background server has refused assigned maintenance task;
Order unit, adds up the exhaustive division of service category, maintenance quota, working quantity and record details and completes order, described task is completed information and is committed to described background server.
2. a kind of maintenance of works dispatching management information system according to claim 1, it is characterized in that, described background server also comprises:
Lower single unit, for reporting content for repairment according to scene, to generate described maintenance single, and described maintenance singly comprises: described service category, service type, affiliated project, in detail place, report people for repairment, report people's telephone number for repairment and keep in repair content;
Send single unit, generate maintenance odd numbers and described maintenance is singly assigned to described mobile terminal, comprise: select module and submit module to, described selection module selects the maintenance personal that can execute the task according to described service type and maintenance personal's situation, described maintenance is singly distributed to the described maintenance personal that can execute the task by described submission module;
Pin single unit, eliminates completed and rechecks qualified maintenance list;
Reminder unit, if within predetermined time allowance, the task of not receiving the reply of described mobile terminal completes information, then send reminder to described mobile terminal and remind, and described time allowance is determined by the maintenance man-hours of background server according to the formulation of described maintenance quota.
3. a kind of maintenance of works dispatching management information system according to claim 2, is characterized in that, described maintenance is single also to be comprised: maintenance building is put, repair location, maintenance of equipment, report department for repairment, report picture and follow-up people for repairment.
4. a kind of maintenance of works dispatching management information system according to claim 1, it is characterized in that, described task details comprise: keep in repair odd numbers, rise time, service category, repair location, maintenance content, report people for repairment, report people's telephone number, submission time and submitter for repairment.
5. a kind of maintenance of works dispatching management information system according to claim 1, it is characterized in that, described background server also comprises:
Treat that material accepts unit, receive by described mobile terminal send mark lack the maintenance list of service material, treat that unit replied by material, the maintenance that mark supplements good service material singly replied to described mobile terminal.
6. a kind of maintenance of works dispatching management information system according to claim 1, it is characterized in that, described mobile terminal also comprises: send single reminding unit, reminds the maintenance list of being assigned by described background server received to maintenance personal.
7. a kind of maintenance of works dispatching management information system according to claim 2, it is characterized in that, described service type comprises: project producer maintenance and public domain; Described maintenance personal comprises: maintenance personal in field and section maintenance personal, described project producer maintenance is assigned to described maintenance personal in field according to the specialty of described maintenance personal and idle condition by described selection module, and described public domain is assigned to described section maintenance personal.
8. a kind of maintenance of works dispatching management information system according to claim 7, it is characterized in that, the described achievement data that gathers comprises: total maintenance single amount, Zong Gongshi, order amount, the timely response quautity of maintenance, the completion rate of described project producer maintenance and public domain, do not complete and keep in repair list and measure, and the order amount of each maintenance personal, order performance, odd-numbered day performance and keep in repair timely response quautity.
9. a kind of maintenance of works dispatching management information system according to claim 7, it is characterized in that, described analysis data comprise: per capita day odd number, order performance, odd-numbered day performance, keep in repair timely responsiveness, every single average man-hours, per capita man-hour, maintenance capacity accounting, do not complete maintenance altered trend, and the completion rate of each maintenance personal, odd-numbered day completion rate and accumulative individual maintenance man-hours.
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| CN201410636572.9A CN104751269A (en) | 2014-11-13 | 2014-11-13 | Engineering maintenance scheduling management system |
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| CN106682877A (en) * | 2016-12-29 | 2017-05-17 | 江西博瑞彤芸科技有限公司 | Method of project management |
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| CN106920189A (en) * | 2015-12-24 | 2017-07-04 | 上海徐房房屋维急修中心 | Home repair joint disposal system and method based on internet and mobile communication |
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| CN107977715A (en) * | 2017-11-15 | 2018-05-01 | 重庆衡大科技有限公司 | Engineering center's on-line repair service platform |
| CN108335031A (en) * | 2018-01-30 | 2018-07-27 | 江苏信源达科技有限公司 | Command dispatching system |
| CN108414526A (en) * | 2018-02-02 | 2018-08-17 | 江苏方建质量鉴定检测有限公司 | A kind of sloughing of exterior wall detecting system |
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