CN109583787A - Worksheet method, apparatus, equipment and medium - Google Patents
Worksheet method, apparatus, equipment and medium Download PDFInfo
- Publication number
- CN109583787A CN109583787A CN201811541142.3A CN201811541142A CN109583787A CN 109583787 A CN109583787 A CN 109583787A CN 201811541142 A CN201811541142 A CN 201811541142A CN 109583787 A CN109583787 A CN 109583787A
- Authority
- CN
- China
- Prior art keywords
- express delivery
- delivery cabinet
- work order
- administrator
- maintenance work
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 42
- 238000012384 transportation and delivery Methods 0.000 claims abstract description 173
- 238000012423 maintenance Methods 0.000 claims abstract description 151
- 238000012545 processing Methods 0.000 claims abstract description 57
- 230000015654 memory Effects 0.000 claims description 18
- 238000004590 computer program Methods 0.000 claims description 3
- 238000004891 communication Methods 0.000 abstract description 8
- 239000002699 waste material Substances 0.000 abstract description 5
- 230000006870 function Effects 0.000 description 6
- 238000007726 management method Methods 0.000 description 6
- 238000010586 diagram Methods 0.000 description 4
- 238000013024 troubleshooting Methods 0.000 description 4
- 238000003672 processing method Methods 0.000 description 3
- 239000000725 suspension Substances 0.000 description 3
- 230000006399 behavior Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 238000012790 confirmation Methods 0.000 description 1
- 238000010276 construction Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000011084 recovery Methods 0.000 description 1
- 239000000126 substance Substances 0.000 description 1
- 230000001052 transient effect Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
Landscapes
- Business, Economics & Management (AREA)
- Human Resources & Organizations (AREA)
- Engineering & Computer Science (AREA)
- Strategic Management (AREA)
- Entrepreneurship & Innovation (AREA)
- Economics (AREA)
- Physics & Mathematics (AREA)
- Marketing (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Game Theory and Decision Science (AREA)
- Development Economics (AREA)
- Educational Administration (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The embodiment of the invention discloses a kind of worksheet method, apparatus, equipment and media.This method comprises: judging that whether the feedback signal of express delivery cabinet loses more than the first setting duration；If the feedback signal of the express delivery cabinet is lost more than the first setting duration, judgement, which does not tie maintenance work order with the associated history of express delivery cabinet, whether there is；Maintenance work order is not tied if there is no with the associated history of express delivery cabinet, then creation and the matched maintenance work order of the express delivery cabinet, and by the maintenance workers single dispatch to matched administrator；According to the feedback signal of the operation application of the administrator and the express delivery cabinet, corresponding processing operation is executed to the maintenance work order.The communication signal that above-mentioned worksheet method avoids express delivery cabinet occur hit just to administrator's worksheet processing the phenomenon that generation, and then reduce the waste of system resource and human resources, while also improving the degree of automation of processing express delivery cabinet maintenance work order.
Description
Technical field
The present embodiments relate to field of computer technology more particularly to a kind of worksheet method, apparatus, equipment and Jie
Matter.
Background technique
Express delivery cabinet receives express delivery for user and provides biggish convenience in the appearance of residential quarters.Express delivery cabinet normally makes
With normal communication signal is depended on, then will lead to express delivery cabinet if there is communication failure can not carry out normal business operation,
And then it influences user's pickup and sends the experience of part.
In general, express delivery cabinet can with setpoint frequency (such as every five minutes primary) Xiang Houtai server feedback heartbeat signal, with
Indicate that express delivery cabinet operation is normal.If background server does not receive the heartbeat of express delivery cabinet feedback in the set time period
Signal, it is determined that be express delivery cabinet dropout, and then trigger early warning system and recorded and alarmed；If background server is being set
The heartbeat signal for receiving express delivery cabinet feedback in section of fixing time again can then determine that express delivery cabinet dropout restores.But
Work order just only sent with charge free to maintenance personnel according to the record information of early warning system, will cause system resource and human resources sometimes
Waste.
Summary of the invention
The embodiment of the present invention provides a kind of worksheet method, apparatus, equipment and medium, to optimize in the prior art to fast
It passs cabinet maintenance personnel and assigns the technical solution of maintenance work order, and improve the degree of automation of processing express delivery cabinet maintenance work order.
In a first aspect, the embodiment of the invention provides a kind of worksheet methods, comprising:
Judge that whether the feedback signal of express delivery cabinet loses more than the first setting duration；
If it is more than the first setting duration that the feedback signal of the express delivery cabinet, which is lost, judge and the express delivery cabinet is associated goes through
Shi Weijie maintenance work order whether there is；
Maintenance work order is not tied if there is no with the associated history of express delivery cabinet, then is created matched with the express delivery cabinet
Safeguard work order, and by the maintenance workers single dispatch to matched administrator；
According to the feedback signal of the operation application of the administrator and the express delivery cabinet, to maintenance work order execution pair
The processing operation answered.
Second aspect, the embodiment of the invention also provides a kind of work sheet processing devices, comprising:
Work order create dispatch module, for when express delivery cabinet feedback signal lose be more than first setting duration and be not present with
When the associated history of express delivery cabinet does not tie maintenance work order, creation and the matched maintenance work order of the express delivery cabinet, and by the dimension
Nurse's single dispatch is to matched administrator；
Worksheet module is right for according to the operation application of the administrator and the feedback signal of the express delivery cabinet
The maintenance work order executes corresponding processing operation.
The third aspect the embodiment of the invention also provides a kind of equipment, including memory, processor and is stored in memory
Computer program that is upper and can running on a processor, the processor is realized when executing described program to be implemented as the present invention is any
Worksheet method provided by example.
Fourth aspect, the embodiment of the invention also provides a kind of computer readable storage mediums, are stored thereon with computer
Program realizes such as worksheet method provided by any embodiment of the invention when the program is executed by processor.
A kind of worksheet method, apparatus, equipment and medium provided in an embodiment of the present invention, in the feedback signal of express delivery cabinet
Lose be more than first setting duration, and there is no with the associated history of express delivery cabinet do not tie maintenance work order when, just create and express delivery
The matched maintenance work order of cabinet, then by maintenance workers single dispatch to matched administrator, the communication signal for avoiding express delivery cabinet occurs
Hit just occurs to the phenomenon that administrator's worksheet processing, and then reduces the waste of system resource and human resources；Meanwhile according to pipe
The operation application of reason person and the feedback signal of express delivery cabinet execute the technological means of corresponding processing operation to maintenance work order, into
One step improves the degree of automation of processing express delivery cabinet maintenance work order.
Detailed description of the invention
Fig. 1 is the flow chart of one of embodiment of the present invention one worksheet method；
Fig. 2 is the flow chart of one of embodiment of the present invention two worksheet method；
Fig. 3 is the structural schematic diagram of one of the embodiment of the present invention three work sheet processing device；
Fig. 4 is the hardware structural diagram of one of the embodiment of the present invention four equipment.
Specific embodiment
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining the present invention rather than limiting the invention.It also should be noted that in order to just
Only the parts related to the present invention are shown in description, attached drawing rather than entire infrastructure.
It should be mentioned that some exemplary embodiments are described as before exemplary embodiment is discussed in greater detail
The processing or method described as flow chart.Although operations (or step) are described as the processing of sequence by flow chart,
Many of these operations can be implemented concurrently, concomitantly or simultaneously.In addition, the sequence of operations can be pacified again
Row.The processing can be terminated when its operations are completed, it is also possible to have the additional step being not included in attached drawing.Institute
Stating processing can correspond to method, function, regulation, subroutine, subprogram etc..
Embodiment one
Fig. 1 is a kind of flow chart for worksheet method that the embodiment of the present invention one provides, and it is fast to be applicable to that there are failures
It is created when passing cabinet and processing corresponds to the case where safeguarding work order, this method can be filled by worksheet provided in an embodiment of the present invention
Set to execute, the mode which can be used software and/or hardware is realized, and generally can be integrated in the processor, e.g. with
In the processor of the corresponding background server of express delivery cabinet.As shown in Figure 1, the method for the present embodiment specifically includes:
S110, judge that whether the feedback signal of express delivery cabinet loses more than the first setting duration.
Each express delivery cabinet of background server and its compass of competency remains communication connection, and each express delivery cabinet in order to take from the background
Business device knows its operating status at any time, can send feedback letter to background server with setpoint frequency (such as every five minutes primary)
Number, to indicate the current normal operation of express delivery cabinet.
Wherein, each express delivery cabinet has respective identity, can carry respective identity in feedback signal, namely
Each express delivery cabinet can send the feedback signal for once carrying oneself identity to background server every five minutes to indicate to transport
Row is normal.
If some express delivery cabinet is more than that the first setting duration (e.g. 24 hours) is not taken to background server transmission
Feedback signal with oneself identity, background server then judge that the feedback signal loss of the express delivery cabinet has been more than first
Duration is set, and then determines that the express delivery cabinet breaks down, needs to carry out troubleshooting to it.
If the feedback signal of S120, the express delivery cabinet is lost more than the first setting duration, judgement and the express delivery cabinet
Associated history, which does not tie maintenance work order, whether there is.
After being determined that some express delivery cabinet breaks down, that is, it has been determined that the feedback signal loss of some express delivery cabinet has been more than department
Instrument sets duration, then further determines whether to exist and do not tie maintenance work order with the associated history of express delivery cabinet, that is, judgement is
No has been that the express delivery cabinet created maintenance work order.Maintenance work order is not tied if there is with the associated history of express delivery cabinet, yet
It does not need to re-create maintenance work order for the express delivery cabinet, does not tie the unidirectional related management personnel of maintenance workers based on history and carry out reminder
?.
S130, maintenance work order is not tied if there is no with the associated history of express delivery cabinet, then creation and the express delivery cabinet
Matched maintenance work order, and by the maintenance workers single dispatch to matched administrator.
If it is determined that background server then will create and be somebody's turn to do there is no maintenance work order is not tied with the associated history of express delivery cabinet
The matched maintenance work order of express delivery cabinet, wherein safeguard the body that work order creation time, express delivery cabinet are included at least in the work order information of work order
The information such as part mark.
In general, each express delivery cabinet is corresponding with special administrator, and then creating the matched maintenance work order of the express delivery cabinet
Afterwards, which is distributed to matched administrator, namely special administrator corresponding with the express delivery cabinet.Specifically, can
To develop worksheet application program (APP) corresponding with background server in advance, it is installed on the mobile terminal of each administrator
In, each administrator logs according to respective register account number.In turn, background server create it is matched with express delivery cabinet
After safeguarding work order, object manager can be determined by inquiring express delivery cabinet management division table, maintenance work order is pushed into target tube
In the worksheet application program of reason person's registration, and then object manager can view the maintenance work order in the terminal.
Wherein, the information of each express delivery cabinet corresponding with background server, each administrator are stored in express delivery cabinet management division table
The corresponding relationship of information and the two.
Specifically, background server inquiry express delivery cabinet management can also divide table, Jin Ergen before work order is safeguarded in creation
Maintenance work order is created according to query result, at this point, not only including work order creation time, express delivery cabinet in the work order information of maintenance work order
Identity further includes corresponding administrator information, and background server can will safeguard work order according to maintenance work order information as a result,
It pushes in the worksheet application program of object manager's registration.
It is worth noting that history do not tie maintenance work order refer to it is being created before current time, not by the statement of account or
The maintenance work order being suspended.Maintenance work order is not tied if there is with the associated history of express delivery cabinet, then has known the express delivery cabinet
It is confirmed as failure express delivery cabinet, created maintenance work order for the express delivery cabinet, then is not required to re-create dimension for the express delivery cabinet
Nurse is single.Wherein, history is not tied maintenance work order and be can be according to worksheet method provided in this embodiment creation, can also
To be to be created according to other methods, such as can be the maintenance workers for automatically creating express delivery cabinet according to the trouble calling information of user
It is single etc..
S140, according to the operation application of administrator and the feedback signal of the express delivery cabinet, the maintenance work order is executed
Corresponding processing operation.
After administrator receives maintenance work order, target express delivery cabinet is determined according to the work order information of maintenance work order, and specific
Express delivery cabinet scene is gone to carry out troubleshooting in processing timeliness, in turn, administrator can be true to the processing result of express delivery cabinet according to it
Its fixed next operation application, is statement of account application or sheet application etc..
It, can will be according to the operation application of administrator and the express delivery as a kind of optional embodiment of the present embodiment
The feedback signal of cabinet executes corresponding processing operation to the maintenance work order, specifically:
If receiving the statement of account application of administrator, and determine that the feedback signal of the express delivery cabinet is restored, then to the dimension
Nurse singly executes statement of account operation；
If receiving the sheet application of administrator, and determine that the feedback signal of the express delivery cabinet is not restored, then to described
Safeguard that work order executes sheet operation.
If administrator finishes the troubleshooting of express delivery cabinet, operate normally express delivery cabinet, then it can be in worksheet application
It is proposed that statement of account application can carry out statement of account processing to indicate that the maintenance work order is disposed in program.In turn, background server
After the statement of account application for receiving administrator, the operating status of express delivery cabinet is judged, judges whether that the express delivery cabinet can be received
The feedback signal returned for request signal, if it is possible to receive, it is determined that the feedback signal of the express delivery cabinet is restored, Jin Erke
To execute statement of account operation to corresponding maintenance work order, when the maintenance work order being e.g. labeled as statement of account state, and recording the statement of account
Between；If cannot receive, it is determined that the feedback signal of the express delivery cabinet is not restored, and then is refused the statement of account application of administrator
Absolutely.
If administrator can not temporarily be handled in the failure of express delivery cabinet scene confirmation express delivery cabinet, e.g. due to residential property
Caused by power failure, or as caused by cell construction etc., then it can propose sheet application, in work order application program with table
Show that the maintenance work order cannot temporarily be handled, needs to hang up.In turn, it is right after background server receives the sheet application of administrator
The operating status of express delivery cabinet is judged that the express delivery cabinet can be received by, which judging whether, is directed to the feedback signal that request signal returns,
If cannot receive, it is determined that the feedback signal of the express delivery cabinet is not restored, and then executes sheet behaviour to corresponding maintenance work order
Make, the maintenance work order is e.g. labeled as suspended state, and record suspension time.
Further, above-mentioned worksheet method can also include: after executing sheet operation to the maintenance work order
If it is determined that it is more than second to set duration that the feedback signal of express delivery cabinet, which is lost, then with predeterminated frequency to the administrator
Push sheet prompting message, wherein the second setting duration is greater than the first setting duration.
Wherein, second setting duration can be on the basis of work order creation time, be also possible to be with work order suspension time
Benchmark.
If some express delivery cabinet is more than that the second setting duration (e.g. 10 days) does not send carrying to background server
There is the feedback signal of oneself identity, background server then determines that the feedback signal loss of the express delivery cabinet has been more than the second setting
Duration, administrator forgets the maintenance work order being suspended in order to prevent, sheet prompting message can be pushed to this with predeterminated frequency
In the worksheet application program of administrator's registration, which is reminded, the sheet of push in e.g. every two days mentions
It wakes up information, maintenance work order information and work order suspension time is included at least in sheet prompting message.
Maintenance work order is not tied for the associated history of express delivery cabinet, its work order state can equally be judged, is judged
Whether the administrator of express delivery cabinet does not tie maintenance work order to the history and executes sheet operation, if it is, continuing to judge sheet duration
Or feedback signal loses duration, and then when sheet duration or feedback signal lose duration and be more than the second setting duration, with default
Frequency pushes sheet prompting message to the administrator.
It further, can also be to administrator after pushing sheet prompting message to the administrator with predeterminated frequency
Status enquiry information is pushed, so that the administrator feeds back the maintenance state of the express delivery cabinet；
The administrator is received for the feedback information of the maintenance state of the express delivery cabinet；
The feedback information is added in the maintenance work order.
Wherein, status enquiry information for example can be that " XX maintenance work order has been suspended XX days, please feed back hang-up reason and mesh
Preceding state/progress ", administrator receives fill in corresponding content after status enquiry information after submit, background server receives
It is added it to after the feedback information of administrator in the maintenance work order.
Specifically, the operation setting that administrator can be filled in feedback information is imperative operation, that is, when administrator connects
Feedback information is had to fill out after receiving status enquiry information, other operations otherwise can not be executed in worksheet application program.
Further, after by maintenance workers single dispatch to matched administrator, further includes:
If it is determined that the feedback signal of the express delivery cabinet is restored, then statement of account prompting message is pushed to the administrator, so that
The administrator proposes statement of account application.
Before being not received by the operation application of administrator, if the express delivery cabinet can be continuously received for backstage
The feedback signal for carrying oneself identity that the request signal of server returns specifically can be and set duration the 4th
The feedback signal of the express delivery cabinet is continuously received in (an e.g. hour), it is determined that the feedback signal of the express delivery cabinet
Restore, in turn, statement of account prompting message can be pushed to administrator, e.g. " XX safeguards that express delivery cabinet involved in work order is normal
Operation, can carry out statement of account application ".
Further, as a kind of optional embodiment of the present embodiment, the operation application according to the administrator
And the feedback signal of the express delivery cabinet, corresponding processing operation is executed to the maintenance work order, can also include:
If it is determined that the feedback signal of the express delivery cabinet is not restored, and do not received within the statement of account time limit of the maintenance work order
To the sheet application of the administrator, then the maintenance work order is pushed into matched responsible person, so that the responsible person is to institute
It states maintenance work order to be handled, wherein the position hierarchy of the responsible person is higher than the position hierarchy of the administrator.
Each maintenance work order has the statement of account time limit, can be with according to the creation time of maintenance work order and TT processing time limit
The statement of account time limit of maintenance work order is calculated, such as creation time is 11:00 on December 3rd, 2018, TT processing time limit is 24 small
When, then the statement of account time limit is 11:00 on December 4th, 2018.
If it is determined that the feedback signal of the express delivery cabinet is not restored, namely the feedback letter of express delivery cabinet cannot be continuously received
Number, and the sheet application of administrator is not received by before the statement of account time limit of maintenance work order, then it is assumed that administrator is not to this
Express delivery cabinet carries out troubleshooting, and then the maintenance work order is pushed to the responsible person of upper level, so that the responsible person couple of upper level
The maintenance work order is handled, or makes the responsible person of upper level that the maintenance workers substance is newly assigned to other administrators processing.
A kind of worksheet method provided in this embodiment is lost in the feedback signal of express delivery cabinet more than the first setting duration
And there is no with the associated history of express delivery cabinet do not tie maintenance work order when, just creation and the matched maintenance work order of express delivery cabinet, so
Afterwards by maintenance workers single dispatch to matched administrator, there is hit just to administrator's worksheet processing in the communication signal for avoiding express delivery cabinet
Phenomenon occurs, and then reduces the waste of system resource and human resources；Meanwhile according to the operation application of administrator and fastly
The feedback signal for passing cabinet executes the technological means of corresponding processing operation to maintenance work order, further improves processing express delivery cabinet
Safeguard the degree of automation of work order.
Embodiment two
Fig. 2 is a kind of flow chart of worksheet method provided by Embodiment 2 of the present invention.The present embodiment is with above-mentioned implementation
Based on example, a kind of specific embodiment is provided.
As shown in Fig. 2, the worksheet method specifically includes:
S210, judge that whether the feedback signal of express delivery cabinet loses more than the first setting duration, if so, S220 is executed, if
It is no, then execute S210.
S220, it judges whether there is and does not tie maintenance work order with the associated history of express delivery cabinet, if it is not, S230 is then executed,
If so, executing S240.
S230, creation and the matched maintenance work order of the express delivery cabinet, and by the maintenance workers single dispatch to matched management
Member.
S240, judge whether the feedback signal of the express delivery cabinet is restored, if so, S250 is executed, if it is not, then executing
S260。
S250, judge whether to receive the statement of account application of the administrator, if so, S270 is executed, if it is not, then executing
S280。
After by maintenance workers single dispatch to matched administrator, which will appear in the work of administrator registration
In single processing application program, and then after the recovery of the feedback signal of express delivery cabinet, if it is determined that administrator does not propose statement of account Shen
Please, then can to administrator push statement of account prompting message to remind administrator, and then administrator propose statement of account application it
Afterwards, statement of account operation is executed to the maintenance work order, changes the maintenance work order in the worksheet application program of administrator registration
State, e.g. by the state of the maintenance work order by processing in be changed to be completed.
S260, judge the sheet application that the administrator whether is received within the statement of account time limit of the maintenance work order, if
It is no, then S290 is executed, if so, executing S2100.
If the feedback signal of express delivery cabinet is not restored, need to check whether be administrator not to the failure express delivery cabinet
It is handled.If not receiving the sheet application of administrator's proposition yet in limited time when to the statement of account of maintenance work order, can recognize
It is not handled by for the administrator, and then in order to avoid the complaint of user, then needs to push to the maintenance work order into the negative of upper level
People is blamed, the responsible person of upper level is made to carry out Coordination Treatment.
S270, statement of account operation is executed to the maintenance work order.
S280, Xiang Suoshu administrator push statement of account prompting message, so that the administrator proposes statement of account application, execute
S240。
S290, it the maintenance work order is pushed into matched responsible person handles, wherein the position etc. of the responsible person
Grade is higher than the position hierarchy of the administrator.
S2100, sheet operation is executed to the maintenance work order.
S2110, if it is determined that the express delivery cabinet feedback signal lose be more than second set duration, then with predeterminated frequency to
The administrator pushes sheet prompting message, wherein the second setting duration is greater than the first setting duration.
S2120, Xiang Suoshu administrator push status enquiry information, so that maintenance shape of the administrator to the express delivery cabinet
State is fed back, and receives the administrator for the feedback information of the maintenance state of the express delivery cabinet, and by the feedback information
It is added in the maintenance work order, executes S240.
Administrator is added in maintenance work order for the feedback information of the maintenance state of express delivery cabinet, upper level can be made
Responsible person is directly acquainted with the processing progress for the maintenance work order being suspended by the content in maintenance work order, no longer needs to each management
Member inquires one by one.The present embodiment does not explain in detail place, please be detailed in previous embodiment, details are not described herein.
It is worth noting that worksheet method provided in this embodiment does not tie the processing method of maintenance work order for history
With the processing method for newly created maintenance work order be identical namely S240-S2120 in the maintenance work order mentioned can also be with
Refer to that history does not tie maintenance work order.
In the above-mentioned technical solutions, it loses in the feedback signal of express delivery cabinet more than the first setting duration and there is no fast with this
Creation maintenance work order when the associated history of cabinet does not tie maintenance work order is passed, and by maintenance workers single dispatch to matched administrator, meanwhile,
Maintenance work order is handled by the way of system follow-up, that is, to the maintenance condition of failure express delivery cabinet carry out in real time with
Into so that the feedback signal of express delivery cabinet is restored as early as possible, reduction is due to handling bring risk (example not in time to failure express delivery cabinet
Such as risk of missing).
Embodiment three
Fig. 3 is a kind of structural schematic diagram for work sheet processing device that the embodiment of the present invention three provides, and is applicable to the presence of event
It being created when hindering express delivery cabinet and processing corresponds to the case where safeguarding work order, the mode which can be used software and/or hardware is realized,
And generally can be integrated in the processor, in the processor of background server e.g. corresponding with express delivery cabinet.
As shown in figure 3, the work sheet processing device specifically includes: work order creates dispatch module 310 and worksheet module
320, wherein
Work order creates dispatch module 310, loses for the feedback signal when express delivery cabinet more than the first setting duration and does not deposit
When not tying maintenance work order with the associated history of express delivery cabinet, creation and the matched maintenance work order of the express delivery cabinet, and by institute
Maintenance workers single dispatch is stated to matched administrator；
Worksheet module 320, for according to the operation application of the administrator and the feedback signal of the express delivery cabinet,
Corresponding processing operation is executed to the maintenance work order.
A kind of work sheet processing device provided in this embodiment is lost in the feedback signal of express delivery cabinet more than the first setting duration
And there is no with the associated history of express delivery cabinet do not tie maintenance work order when, just creation and the matched maintenance work order of express delivery cabinet, so
Afterwards by maintenance workers single dispatch to matched administrator, there is hit just to administrator's worksheet processing in the communication signal for avoiding express delivery cabinet
Phenomenon occurs, and then reduces the waste of system resource and human resources；Meanwhile according to the operation application of administrator and fastly
The feedback signal for passing cabinet executes the technological means of corresponding processing operation to maintenance work order, further improves processing express delivery cabinet
Safeguard the degree of automation of work order.
Further, worksheet module 320 specifically includes: statement of account processing unit and sheet processing unit, wherein
Statement of account processing unit, if the statement of account application for receiving the administrator, and would determine the anti-of the express delivery cabinet
Feedback signal restores, then executes statement of account operation to the maintenance work order；
Sheet processing unit, if the sheet application for receiving the administrator, and would determine the anti-of the express delivery cabinet
Feedback signal does not restore, then executes sheet operation to the maintenance work order.
Further, worksheet module 320 further include: sheet prompting message push unit is used for described to described
After safeguarding that work order executes sheet operation, if it is determined that the feedback signal of the express delivery cabinet is lost more than the second setting duration, then
Sheet prompting message is pushed to the administrator with predeterminated frequency, wherein the second setting duration is greater than first setting
Duration.
Further, worksheet module 320 further include: status enquiry unit, for pushing state to the administrator
Inquiry message, so that the administrator feeds back the maintenance state of the express delivery cabinet；The administrator is received for described
The feedback information of the maintenance state of express delivery cabinet；The feedback information is added in the maintenance work order.
Based on the above technical solution, above-mentioned work sheet processing device further include: statement of account prompting message pushing module is used
In after by the maintenance workers single dispatch to matched administrator, if it is determined that the feedback signal of the express delivery cabinet is restored, then
Statement of account prompting message is pushed to the administrator, so that the administrator proposes statement of account application.
Further, worksheet module 320 further include: maintenance work order pushes upgrade unit, for if it is determined that described
The feedback signal of express delivery cabinet is not restored, and does not receive the sheet Shen of the administrator within the statement of account time limit of the maintenance work order
Please, then the maintenance work order is pushed into matched responsible person, so that the responsible person handles the maintenance work order,
In, the position hierarchy of the responsible person is higher than the position hierarchy of the administrator.
Worksheet method provided by any embodiment of the invention can be performed in above-mentioned work sheet processing device, has execution work
The corresponding functional module of form processing method and beneficial effect.
Example IV
Fig. 4 is a kind of hardware structural diagram for equipment that the embodiment of the present invention four provides, as shown in figure 4, the equipment packet
It includes:
One or more processors 410, in Fig. 4 by taking a processor 410 as an example；
Memory 420；
The equipment can also include: input unit 430 and output device 440.
Processor 410, memory 420, input unit 430 and output device 440 in the equipment can pass through bus
Or other modes connect, in Fig. 4 for being connected by bus.
Memory 420 be used as a kind of non-transient computer readable storage medium, can be used for storing software program, computer can
Execute program and module, as the corresponding program instruction/module of one of embodiment of the present invention worksheet method (for example,
Attached work order creation dispatch module 310 shown in Fig. 3 and worksheet module 320).Processor 310 is stored in storage by operation
Software program, instruction and module in device 320, thereby executing the various function application and data processing of computer equipment,
Realize a kind of worksheet method of above method embodiment.
Memory 320 may include storing program area and storage data area, wherein storing program area can store operation system
Application program required for system, at least one function；Storage data area can be stored to be created according to using for computer equipment
Data etc..In addition, memory 320 may include high-speed random access memory, it can also include non-transitory memory, such as
At least one disk memory, flush memory device or other non-transitory solid-state memories.In some embodiments, it stores
Optional device 320 includes the memory remotely located relative to processor 310, these remote memories can be by being connected to the network extremely
Terminal device.The example of above-mentioned network includes but is not limited to internet, intranet, local area network, mobile radio communication and its group
It closes.
Input unit 330 can be used for receiving the number or character information of input, and generate the user with computer equipment
Setting and the related key signals input of function control.Output device 340 may include that display screen etc. shows equipment.
Embodiment five
The embodiment of the present invention five also provides a kind of storage medium comprising computer executable instructions, and the computer can be held
Row instruction is used to execute a kind of worksheet method when being executed by computer processor, this method comprises:
Judge that whether the feedback signal of express delivery cabinet loses more than the first setting duration；
If it is more than the first setting duration that the feedback signal of the express delivery cabinet, which is lost, judge and the express delivery cabinet is associated goes through
Shi Weijie maintenance work order whether there is；
Maintenance work order is not tied if there is no with the associated history of express delivery cabinet, then is created matched with the express delivery cabinet
Safeguard work order, and by the maintenance workers single dispatch to matched administrator；
According to the feedback signal of the operation application of the administrator and the express delivery cabinet, to maintenance work order execution pair
The processing operation answered.
Optionally, which can be also used for executing the present invention times when being executed by computer processor
A kind of technical solution of worksheet method provided by embodiment of anticipating.
By the description above with respect to embodiment, it is apparent to those skilled in the art that, the present invention
It can be realized by software and required common hardware, naturally it is also possible to which by hardware realization, but in many cases, the former is more
Good embodiment.Based on this understanding, technical solution of the present invention substantially in other words contributes to the prior art
Part can be embodied in the form of software products, which can store in computer readable storage medium
In, floppy disk, read-only memory (Read-Only Memory, ROM), random access memory (Random such as computer
Access Memory, RAM), flash memory (FLASH), hard disk or CD etc., including some instructions are with so that a computer is set
Standby (can be personal computer, server or the network equipment etc.) executes method described in each embodiment of the present invention.
It is worth noting that, included each unit and module are only pressed in the embodiment of above-mentioned work sheet processing device
It is divided, but is not limited to the above division according to function logic, as long as corresponding functions can be realized；In addition,
The specific name of each functional unit is also only for convenience of distinguishing each other, the protection scope being not intended to restrict the invention.
Note that the above is only a better embodiment of the present invention and the applied technical principle.It will be appreciated by those skilled in the art that
The invention is not limited to the specific embodiments described herein, be able to carry out for a person skilled in the art it is various it is apparent variation,
It readjusts and substitutes without departing from protection scope of the present invention.Therefore, although being carried out by above embodiments to the present invention
It is described in further detail, but the present invention is not limited to the above embodiments only, without departing from the inventive concept, also
It may include more other equivalent embodiments, and the scope of the invention is determined by the scope of the appended claims.
Claims (10)
1. a kind of worksheet method characterized by comprising
Judge that whether the feedback signal of express delivery cabinet loses more than the first setting duration；
If the feedback signal of the express delivery cabinet is lost more than the first setting duration, judgement and the associated history of express delivery cabinet are not
Knot maintenance work order whether there is；
Maintenance work order is not tied if there is no with the associated history of express delivery cabinet, then creation and the matched maintenance of express delivery cabinet
Work order, and by the maintenance workers single dispatch to matched administrator；
According to the feedback signal of the operation application of the administrator and the express delivery cabinet, the maintenance work order is executed corresponding
Processing operation.
2. the method according to claim 1, wherein the operation application according to the administrator and described
The feedback signal of express delivery cabinet executes corresponding processing operation to the maintenance work order, comprising:
If receiving the statement of account application of the administrator, and determine that the feedback signal of the express delivery cabinet is restored, then to the dimension
Nurse singly executes statement of account operation；
If receiving the sheet application of the administrator, and determine that the feedback signal of the express delivery cabinet is not restored, then to described
Safeguard that work order executes sheet operation.
3. according to the method described in claim 2, it is characterized in that, operating it to maintenance work order execution sheet described
Afterwards, further includes:
If it is determined that it is more than second to set duration that the feedback signal of the express delivery cabinet, which is lost, then with predeterminated frequency to the administrator
Push sheet prompting message, wherein the second setting duration is greater than the first setting duration.
4. according to the method described in claim 3, it is characterized in that, pushing sheet to the administrator with predeterminated frequency described
After prompting message, further includes:
Status enquiry information is pushed to the administrator, so that the administrator carries out anti-the maintenance state of the express delivery cabinet
Feedback；
The administrator is received for the feedback information of the maintenance state of the express delivery cabinet；
The feedback information is added in the maintenance work order.
5. the method according to claim 1, wherein by the maintenance workers single dispatch to matched administrator it
Afterwards, further includes:
If it is determined that the feedback signal of the express delivery cabinet is restored, then statement of account prompting message is pushed to the administrator, so that described
Administrator proposes statement of account application.
6. according to the method described in claim 2, the operation application according to the administrator and the express delivery cabinet is anti-
Feedback signal executes corresponding processing operation to the maintenance work order, further includes:
If it is determined that the feedback signal of the express delivery cabinet is not restored, and institute is not received within the statement of account time limit of the maintenance work order
The sheet application of administrator is stated, then the maintenance work order is pushed into matched responsible person, so that the responsible person is to the dimension
Nurse is singly handled, wherein the position hierarchy of the responsible person is higher than the position hierarchy of the administrator.
7. a kind of work sheet processing device characterized by comprising
Work order create dispatch module, for when express delivery cabinet feedback signal lose be more than first setting duration and be not present with it is described
When the associated history of express delivery cabinet does not tie maintenance work order, creation and the matched maintenance work order of the express delivery cabinet, and by the maintenance workers
Single dispatch is to matched administrator；
Worksheet module, for according to the operation application of the administrator and the feedback signal of the express delivery cabinet, to described
Safeguard that work order executes corresponding processing operation.
8. device according to claim 7, which is characterized in that the worksheet module includes statement of account processing unit and extension
Single processing unit, wherein
The statement of account processing unit, if the statement of account application for receiving the administrator, and would determine the anti-of the express delivery cabinet
Feedback signal restores, then executes statement of account operation to the maintenance work order；
The sheet processing unit, if the sheet application for receiving the administrator, and would determine the anti-of the express delivery cabinet
Feedback signal does not restore, then executes sheet operation to the maintenance work order.
9. a kind of equipment including memory, processor and stores the computer journey that can be run on a memory and on a processor
Sequence, which is characterized in that the processor realizes such as method as claimed in any one of claims 1 to 6 when executing described program.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the program is by processor
Such as method as claimed in any one of claims 1 to 6 is realized when execution.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811541142.3A CN109583787A (en) | 2018-12-17 | 2018-12-17 | Worksheet method, apparatus, equipment and medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811541142.3A CN109583787A (en) | 2018-12-17 | 2018-12-17 | Worksheet method, apparatus, equipment and medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109583787A true CN109583787A (en) | 2019-04-05 |
Family
ID=65929724
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811541142.3A Pending CN109583787A (en) | 2018-12-17 | 2018-12-17 | Worksheet method, apparatus, equipment and medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109583787A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111080864A (en) * | 2020-02-05 | 2020-04-28 | 深圳市丰巢科技有限公司 | Express cabinet door lock opening method and device and express cabinet |
Citations (14)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103905240A (en) * | 2012-12-28 | 2014-07-02 | 中国电信股份有限公司 | Method and system for active network service fault reminding and processing |
| CN204189241U (en) * | 2014-09-29 | 2015-03-04 | 河北科技大学 | IC-card intelligent self-service car washer |
| CN104573914A (en) * | 2014-12-05 | 2015-04-29 | 国家电网公司 | Gateway measurement acquisition and operation maintenance management system and application thereof |
| CN104751269A (en) * | 2014-11-13 | 2015-07-01 | 淳正兴 | Engineering maintenance scheduling management system |
| CN106408150A (en) * | 2016-06-01 | 2017-02-15 | 兰雨晴 | Method and system of managing events of small and medium-sized banks |
| CN107368898A (en) * | 2017-06-30 | 2017-11-21 | 佛山职业技术学院 | A kind of intelligence report barrier maintenance monitoring method |
| CN107493332A (en) * | 2017-08-16 | 2017-12-19 | 广州甩手电子商务有限公司 | Intelligent storage device based on radio communication, the system and its operating method operated to article-storage device is realized based on radio communication |
| CN107742158A (en) * | 2017-09-18 | 2018-02-27 | 上海上实龙创智慧能源科技股份有限公司 | A kind of wisdom traffic vehicle based on Internet of Things reports auto form delivering method for repairment |
| CN207115592U (en) * | 2017-06-16 | 2018-03-16 | 李爱琴 | A kind of cloud intelligent cabinet |
| CN108510085A (en) * | 2017-12-26 | 2018-09-07 | 杭州富阳海康保泰安防技术服务有限公司 | Internet of Things operation maintenance worksheet processing platform |
| CN108616404A (en) * | 2018-05-11 | 2018-10-02 | 北京天材科技有限公司 | A kind of client service method, management platform, storage medium and system |
| CN108764658A (en) * | 2018-05-10 | 2018-11-06 | 西安电子科技大学 | A kind of road administration cabinet intelligent monitoring system based on Internet of Things |
| CN108833149A (en) * | 2018-06-04 | 2018-11-16 | 深圳市丰巢科技有限公司 | Method and system for monitoring network availability and self-healing of express delivery cabinet |
| CN108960857A (en) * | 2018-06-28 | 2018-12-07 | 苏州工业园区东诚智能网络技术有限公司 | A kind of after-sale service management method, system and device |
-
2018
- 2018-12-17 CN CN201811541142.3A patent/CN109583787A/en active Pending
Patent Citations (14)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103905240A (en) * | 2012-12-28 | 2014-07-02 | 中国电信股份有限公司 | Method and system for active network service fault reminding and processing |
| CN204189241U (en) * | 2014-09-29 | 2015-03-04 | 河北科技大学 | IC-card intelligent self-service car washer |
| CN104751269A (en) * | 2014-11-13 | 2015-07-01 | 淳正兴 | Engineering maintenance scheduling management system |
| CN104573914A (en) * | 2014-12-05 | 2015-04-29 | 国家电网公司 | Gateway measurement acquisition and operation maintenance management system and application thereof |
| CN106408150A (en) * | 2016-06-01 | 2017-02-15 | 兰雨晴 | Method and system of managing events of small and medium-sized banks |
| CN207115592U (en) * | 2017-06-16 | 2018-03-16 | 李爱琴 | A kind of cloud intelligent cabinet |
| CN107368898A (en) * | 2017-06-30 | 2017-11-21 | 佛山职业技术学院 | A kind of intelligence report barrier maintenance monitoring method |
| CN107493332A (en) * | 2017-08-16 | 2017-12-19 | 广州甩手电子商务有限公司 | Intelligent storage device based on radio communication, the system and its operating method operated to article-storage device is realized based on radio communication |
| CN107742158A (en) * | 2017-09-18 | 2018-02-27 | 上海上实龙创智慧能源科技股份有限公司 | A kind of wisdom traffic vehicle based on Internet of Things reports auto form delivering method for repairment |
| CN108510085A (en) * | 2017-12-26 | 2018-09-07 | 杭州富阳海康保泰安防技术服务有限公司 | Internet of Things operation maintenance worksheet processing platform |
| CN108764658A (en) * | 2018-05-10 | 2018-11-06 | 西安电子科技大学 | A kind of road administration cabinet intelligent monitoring system based on Internet of Things |
| CN108616404A (en) * | 2018-05-11 | 2018-10-02 | 北京天材科技有限公司 | A kind of client service method, management platform, storage medium and system |
| CN108833149A (en) * | 2018-06-04 | 2018-11-16 | 深圳市丰巢科技有限公司 | Method and system for monitoring network availability and self-healing of express delivery cabinet |
| CN108960857A (en) * | 2018-06-28 | 2018-12-07 | 苏州工业园区东诚智能网络技术有限公司 | A kind of after-sale service management method, system and device |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111080864A (en) * | 2020-02-05 | 2020-04-28 | 深圳市丰巢科技有限公司 | Express cabinet door lock opening method and device and express cabinet |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109445869B (en) | Cross-cloud-adaptive micro-service management method and device and storage medium | |
| CN103209439B (en) | The method of a kind of data traffic monitoring, device and equipment | |
| CN104935672B (en) | Load balancing service high availability implementation method and equipment | |
| CN108712501B (en) | Information sending method and device, computing equipment and storage medium | |
| PH12021550712A1 (en) | Apparatus, method, and computer program for connection management | |
| CN113742031B (en) | Node state information acquisition method and device, electronic equipment and readable storage medium | |
| CN108989189B (en) | Message pushing method based on enterprise WeChat | |
| CN108259618B (en) | Synchronous data interaction processing method and device | |
| US11119828B2 (en) | Digital processing system for event and/or time based triggering management, and control of tasks | |
| CN103501237A (en) | Device management method, management platform, device and system | |
| CN111858007A (en) | Task scheduling method and device based on message middleware | |
| CN108810949B (en) | Management and control wifi hotspot processing method and terminal | |
| CN111090495A (en) | Node management method, device, equipment, storage medium and system | |
| US20100131598A1 (en) | User alert if a person will become unavailable | |
| CN112559461A (en) | File transmission method and device, storage medium and electronic equipment | |
| US8719622B2 (en) | Recording and preventing crash in an appliance | |
| CN115248692A (en) | Device and method for supporting cloud deployment of multiple deep learning framework models | |
| CN109583787A (en) | Worksheet method, apparatus, equipment and medium | |
| CN113626002A (en) | Service execution method and device | |
| CN109753782B (en) | Adaptive processing method and device for cloud security resource pool | |
| CN108154343B (en) | Emergency processing method and system for enterprise-level information system | |
| KR101758337B1 (en) | Method for preventing overlap notice of message, storing medium and user device implementing the same | |
| CN105338058A (en) | Application updating method and device | |
| CN109375966B (en) | Method, device and equipment for initializing node and storage medium | |
| CN114282760A (en) | Workflow generation method and device combining dynamic form and dynamic flow |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190405 |