CN108510085A - Internet of Things operation maintenance worksheet processing platform - Google Patents
Internet of Things operation maintenance worksheet processing platform Download PDFInfo
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- CN108510085A CN108510085A CN201711434460.5A CN201711434460A CN108510085A CN 108510085 A CN108510085 A CN 108510085A CN 201711434460 A CN201711434460 A CN 201711434460A CN 108510085 A CN108510085 A CN 108510085A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3055—Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
- G06F11/3409—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/012—Providing warranty services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
Abstract
The present invention proposes Internet of Things operation maintenance worksheet processing platform comprising Internet of product failure reporting module, intellectual analysis server, information desk, message push server, case warehouse, stock of knowledge library；The failure reporting module is divided into owner app, maintenance personnel app on hand-hold communication appliance, further includes multi-service Internet of Things cabinet inductor and central server；The system, it is also an option that the method that repair solves failure, so as to effectively distribute the working time of maintenance personnel, improve the working efficiency of maintenance personnel, it can check repair performance level, time, quantity and the satisfaction of client of maintenance personal, the convenient job rating to maintenance personnel solves the problems such as performance appraisal of maintenance personnel；By multi-party reporting fault problem, positioning function, navigation feature, intellectual analysis, other maintenance operations and the storage of case knowledge point, to improve the maintenance efficiency of Internet of product；The effective guarantee normal operation of Internet of product.
Description
【Technical field】
The present invention relates to Internet of Things operation maintenance worksheet processing platforms.
【Background technology】
Due to economic rapid development, everybody requires to be continuously improved to quality of life, and Internet of product is promoted to step into high speed
Developing stage, demand of the people to Internet of product is also increasing, and Internet of product is caused to increase, and the increasing of Internet of product
Add, the application of the various probes and sensor that are used cooperatively with Internet of product is promoted also to increase increasingly, to directly make Internet of Things
The increase of net product maintenance work, the requirement of maintenance work and standard can also improve, and cause the Internet of product that need to be safeguarded cannot
Timely processing, and the direct examination to maintenance personnel cannot be formed；Also just cause personnel checking-up not accurate indirectly and personnel's work
It makes dispositions the problems such as unreasonable；Owner can not timely link up with repair company, and the efficiency of repair is caused to reduce；Separately
Outside, some simple failures can not obtain effective processing mode by what is directly handled on line, therefore cause to repair people
The heavy workload of member, the problems such as repair not in time.
【Invention content】
To solve the above-mentioned problems, Internet of Things operation maintenance worksheet processing platform comprising Internet of product failure reporting module,
Intellectual analysis server, information desk, message push server, case warehouse, stock of knowledge library；The failure reporting module point
For owner app, maintenance personnel app, multi-service Internet of Things cabinet inductor and the central server on hand-hold communication appliance；
The central server passes through carrier network and owner app, maintenance personnel app and multi-service Internet of Things cabinet sense
Device is answered to be connected to；The intellectual analysis server is connected to central server, stock of knowledge library and information desk by carrier network；
The information desk includes the information desk contact staff for operating information desk；The information desk is logical with message push server
Cross carrier network connection；The maintenance personnel app includes technical specialist app, internal field personnel app and outfield personnel app；Institute
Message push server is stated with maintenance personnel app by network-in-dialing, the maintenance personnel app passes through network with case warehouse
Connection, the case warehouse includes case evaluation system, and the case warehouse is connected to by network with stock of knowledge library,
The maintenance personnel app is equipped with navigation and positioning function；The technical specialist app is mainly used for the solution of technology upgrading problem
It reports；The internal field personnel app and outfield personnel app is mainly used for reporting for breakdown maintenance；Multi-service Internet of Things cabinet sense
One end of device is answered to be connected with multi-service Internet of Things cabinet, the multi-service Internet of Things cabinet inductor is mainly used for multi-service
Hardware fault problem reports in Internet of Things cabinet.
Further, the owner app includes assets management module, Same Day Repair module, history maintenance modules, statistical
Analysis module and failure reporting module, owner are checked and are managed the Internet of product of oneself by assets management module, pass through the same day
Maintenance modules can check the repair and number of Internet of product；By history maintenance record can check product from use to
The present repaired how many times and which component or failure occurred in position；It can check that reason leads to product by statistical analysis
Repair, checks the problem that can break down under which type of time, mode of operation, can also look at maintenance process mode；Pass through
Failure reporting module reports the description of emerging failure problems.
Further, the maintenance personnel app includes：Order service module, navigation service module, maintenance direction service mould
Block, other operation modules, inspection module and case uploading module are received by order service module and check that the repair list sent with charge free is believed
Breath, by navigation service module to owner's asset location information of failure problem and navigate go to；It is taken by maintenance direction
Business module, checks the maintenance direction and solution of comparative analysis result；When according to maintenance direction service module can not normally into
Row repair；By other operation modules, other modes repair can be carried out；Other will be selected to operate mould by case uploading module
The maintenance process of block generates case and is uploaded in case stocking system；The internet of things equipment of owner is checked by module of patrolling, and
Periodically the internet of things equipment of owner is safeguarded.
Further, the owner app, maintenance personnel app and multi-service Internet of Things cabinet inductor pass through genuinely convinced in
Failure problems are uploaded to central server by the network transmission protocol between business device；The central server and intellectual analysis service
Device passes through network transmission protocol transmission fault problem；The intellectual analysis server passes through the network between stock of knowledge library
Comparative analysis signal is passed to stock of knowledge library by transport protocol, and is compared and analyzed to deposit knowledge according to failure problems；
The intellectual analysis server by the network transmission protocol related transmitting information between information desk, the information desk by with
The signal and information of network transmission protocol transmission worksheet processing between message push server, the message push server and maintenance
Personnel app also passes through the network transmission protocol, transmits the information of worksheet processing.
The Internet of Things operation maintenance worksheet processing platform, including following scheme：
Failure problems report：Failure reporting module finds failure problems, by descriptive analysis product failure situation, generates
Questionnaire；And by carrier network and the network transmission protocol, failure problems are uploaded to central server；
Intellectual analysis：After central server receives questionnaire, failure problems are uploaded to intellectual analysis server automatically, when
Intellectual analysis server is compared and analyzed with the deposit knowledge in stock of knowledge library automatically after receiving failure problems, then will analysis
Comparing result uploads to information desk；Information desk meeting active warning has the transmission of new problem list, and is looked into conducive to information desk contact staff
See Trouble ticket；Worksheet processing is repaired：After information desk receives questionnaire, information desk contact staff may be selected online according to comparative analysis result
Failure is solved manually and carries out Solve on site failure, if can carry out solving manually online, information desk contact staff passes through service
Platform carries out remote operation to the Internet of product of failure and solves failure problems；If on-line operation cannot be carried out to solve the problems, such as
, information desk contact staff operates generation repair list according to the failure problems reported on console, is then transferred to message and pushes away
Server is sent, message push server obtains repair list, and is pushed away to outfield personnel app or internal field personnel app or technical specialist app
Send repair single, after message pushes, meeting active warning, facilitates maintenance personal to check in time on maintenance personnel app；Maintenance personal
Owner's product position is gone to carry out the processing to failure using navigation Service according to the single information of repair, it will after being disposed
Repair result feeds back to information desk and is confirmed whether that repair is completed；
Case uploads assessment and turns knowledge point：Maintenance personal is unsatisfactory, other operation modules may be selected and carry out
Repair；The processing procedure arrangement of problem is uploaded in case warehouse by technical specialist or outfield personnel after troubleshooting,
Case evaluation system assesses the case of upload；It after assessment passes through, is uploaded to stock of knowledge library and is laid in, for repairing people
Member's reference and intellectual analysis server comparative analysis.
Further, the comparative analysis result and repair are single, at least will include failure problems, failure solution
(i.e. online solve manually and Solve on site failure), owner's essential information, owner's product information, owner's product location information and
Maintenance direction information.
In patent of the present invention, the information desk includes：Information desk contact staff, organization and administration module, user management mould
Block, Role Management module, data dictionary module, document management module, questionnaire management module, repair menu manager module, case
Management module, knowledge point management module, intelligent analysis module, assets management module, class of assets management module, detection management mould
Block, detection interface administration module, push management module, handling of goods and materials module, project management module, performance management module, statistics
Analysis module and console；The organization and administration module is mainly used for company management and (distinguishes oneself company, encrypt-decrypt algorithm company, outer
Bao Zheng department etc.), maintenance department, repair group, the user management module is mainly used for having permission personnel's account in system
Management, the Role Management module is mainly used for management and distinguishes owner leader, common owner, O＆M leader, O＆M manager, fortune
Dimension personnel, send expert to some other department at expert in field；Data dictionary module is mainly used for the description collections of data in the system；The file
Management module is mainly used for the management of associated documents；After described problem single module is mainly used for the multiple appearance of the same failure, need
It is generalized into a problem, then an expert is provided solve, by technical specialist to carrying out further investigation solution to this, is finally kept away
Exempt from same problems；The repair list that the repair menu manager module is mainly generated with management in equipment fault, repairs single group
It send, repairs the management of single processing progress and repair list；The case management module is mainly used for case in case warehouse
Example check and related management；The knowledge point management module is mainly used for case and generates knowledge point and knowledge storage by assessment
In standby library knowledge point check and related management；The intelligent analysis module be mainly used for multi-service Internet of Things cabinet inductor with
The management control of docking and related setting between stock of knowledge library, it is related that assets management module is mainly used for institute in such a system
The management and distribution of the Internet of product of connection；The detection management module is mainly used for multi-service Internet of Things cabinet inductor intelligence
The detection method of the relevant configuration of detection and management；The detection interface administration module be mainly used for Internet of product used with it is more
Data exchange between business Internet of Things cabinet inductor and management control；The push management module is mainly used for information push
Server controls the single push of repair and management；Management of the handling of goods and materials module mainly for the material reserves in warehouse
And distribution, remind stock clerk to purchase insufficient material in time；When the project management module is mainly used for equipment quality guarantee
Between management；It conveniently checks whether engineering is crossed to protect, cross after protecting, maintenance needs are individually charged；The statistical analysis module is mainly used
In the analysis of statistics and failure to Internet of product failure rate；It is online that the console is mainly used for information desk contact staff
Solve failure problems, repair it is single send with charge free and the operation of whole modules.
Further, when owner's product does not have positioning function, maintenance personnel needs when first time installing product first to industry
The installation of major product is positioned, and carries out remarks, the maintenance of convenient product in the future.
The advantageous effect of patent of the present invention：
Failure reporting module is divided into three problem trade mark sources (i.e. owner app, maintenance personnel app and multi-service Internet of Things
Net cabinet inductor) realize many-sided reporting fault, the maintenance efficiency of owner's product is preferably improved, has preferably ensured owner
The normal use of product.
By multi-service Internet of Things cabinet inductor, provides object to the hardware in multi-service Internet of Things cabinet and detects in real time,
And central server is passed back to real-time testing result, central server according to testing result, is handled accordingly；When sentencing
When being set to warning, system can then carry out intellectual analysis automatically, and analysis result is sent information desk, finally be sentenced by information desk
It is fixed.
Case evaluation system is the Maintenance Cases automatically generated according to the maintenance process transmitted on other maintenance modes, and
Case is assessed, whether assessment case can be converted into knowledge.
The system, it is also an option that the method that repair solves failure, so as to effectively distribute the work of maintenance personnel
Time improves the working efficiency of maintenance personnel, can check expiring for the repair performance level of maintenance personal, time, quantity and client
Meaning degree, the convenient job rating to maintenance personnel solve the problems such as performance appraisal of maintenance personnel；Pass through multi-party reporting fault
Problem, positioning function, navigation feature, intellectual analysis, other maintenance operations and the storage of case knowledge point, to improve Internet of Things
The maintenance efficiency of product；The effective guarantee normal operation of Internet of product.
【Description of the drawings】
Fig. 1 is the block schematic illustration of the system；
Fig. 2 is the flow diagram of the system；
Fig. 3 is that owner app, maintenance personnel app dock schematic diagram with information desk；
【Specific implementation mode】
Embodiment 1
Failure problems report：It finds that Internet of product breaks down, and opens owner app during owner's use, passes through event
Hinder reporting module, the product to break down is selected, and to the failure problems that product occurs by verbal description, after generating questionnaire
Report to central server；After central server receives questionnaire, failure problems are uploaded to intellectual analysis server automatically；
Intellectual analysis：Intellectual analysis server receives to carry out with the deposit knowledge in stock of knowledge library after failure problems pair automatically
Than analysis, and comparative analysis is generated as a result, providing repair foundation, and comparative analysis result is uploaded to information desk；
Worksheet processing is repaired：After information desk receives questionnaire and comparative analysis result, according to pair of intellectual analysis server generation
Solve or distribute manually online repair list to maintenance personnel, when intellectual analysis takes than the failure solution in analysis result
The comparative analysis result that business device generates is judged as solving manually online, then information desk contact staff by information desk to occurring therefore
The Internet of product of barrier carries out remote operation and solves failure problems；
If being judged as needing repairing, information desk contact staff by the failure problems reported and on information desk according to repair
Group generates repair list, is uploaded to message push server, after message push server obtains repair list, and will repair list push
It is sent to maintenance personnel into corresponding maintenance personnel APP, while by comparative analysis result；
After the single push of repair, meeting active warning, facilitates maintenance personal to check in time, maintenance personal connects on maintenance personnel APP
Owner's product position is gone to using navigation Service according to the information in repair list after list；It is carried out according to comparative analysis result
Maintenance process, maintenance personal, which will repair result and feed back to information desk, after maintenance process is confirmed whether to complete；
Case uploads assessment and turns knowledge point：If according to comparative analysis as a result, maintenance personnel cannot complete repair；Repair people
The operation repair of other operation modules may be selected in member, by newest maintenance failure processing procedure typing after repair, passes through case
In uploading module to case warehouse；The scanning of case evaluation system combines the case in stock of knowledge library, and according to maintenance process
Description case is assessed, assessment will be converted to knowledge by rear case, and upload and be stored in stock of knowledge trousers for tieing up
Personnel are repaiied to refer to and intellectual analysis server comparative analysis；
When internal field personnel and outfield personnel are unable to maintenance process failure, can be upgraded at new by other maintenance modules
Questionnaire is transmitted to technical specialist and solves the problems, such as；Technical specialist reach scene or by other communication modes instruct internal field personnel and
Outfield personnel solve failure, and case is uploaded to case warehouse by processing procedure by case uploading module after failure solution
In；The scanning of case evaluation system combines the case in stock of knowledge library, and is assessed case according to the description of maintenance process,
Assessment will be converted to knowledge by rear case, and upload to be stored in stock of knowledge trousers and be referred to and intellectual analysis clothes for maintenance personal
Business device comparative analysis.
Embodiment 2
The present embodiment as different from Example 1, the failure reporting schemes of front end；Embodiment 1 is detection owner's Internet of Things
The failure problems of product software and hardware, failure problems are uploaded by owner app and maintenance personal app；And the present embodiment is main
It is to be measured in real time for the operation of hardware in multi-service Internet of Things cabinet, failure problems are by multi-service Internet of Things machine
Case inductor is measured in real time the hardware operation result in multi-service Internet of Things cabinet；And identical is that will pass through intelligence
It can analyze, worksheet processing is repaired, case uploads assessment and turns knowledge point；When multi-service Internet of Things cabinet inductor will be in real-time testing result
Central server is passed to, central server needs to safeguard according to whether the result judgement detected breaks down；It is former when being determined as
When barrier, failure problems are uploaded to intellectual analysis server by central server, and intellectual analysis is according to problem in stock of knowledge library
Knowledge compare and analyze, and comparative analysis result is fed back into intellectual analysis server, intellectual analysis server will compare
Analysis result is uploaded to information desk；And the present embodiment is the detection for hardware, so there is no it is online solve failure problems this
One link, after information desk contact staff receives problems list, direct editing sends repair list with charge free, will by message push server
Repair singly send with charge free on maintenance personal app, maintenance personnel receive repair list after go to multi-service Internet of Things cabinet position into
Row is further to be checked and safeguards, maintenance personal goes to after receiving and be connect with hardware in multi-service Internet of Things cabinet；
Finally pass through case upload assessment and turn knowledge point, is referred to and intellectual analysis server comparative analysis for maintenance personal.
The advantageous effect of 1 and 2 patents of the present invention in conjunction with the embodiments：Owner can be directly viewable the product of oneself by app
Failure rate, maintenance frequency can check which operational issue should be noted that in regular job, to reduce failure by statistical analysis
Rate can also directly upload failure problems；It can also be uploaded by multi-service Internet of Things cabinet inductor automatic fault detection problem,
The method of salary distribution of owner or a certain street, cell can be distributed to specified maintenance organization or maintenance personal by service platform
Long term maintenance is supervised；The problems such as the problem of facilitating personnel checking-up, the irrationality that solution person works arrange；It is taken by navigating
Business, more accurately the position of location client, improves work efficiency, and reduces communication cost；By deposit to case and know
Know the deposit of point, guidance when can be used as repair is referred to, and the repair speed and maintenance efficiency of maintenance personal are improved, for visitor
Family provides preferably service.
The system, it is also an option that the method that repair solves failure, so as to effectively distribute the work of maintenance personnel
Time improves the working efficiency of maintenance personnel, can check expiring for the repair performance level of maintenance personal, time, quantity and client
Meaning degree, the convenient job rating to maintenance personnel solve the problems such as performance appraisal of maintenance personnel；Pass through multi-party reporting fault
Problem, positioning function, navigation feature, intellectual analysis, other maintenance operations and the storage of case knowledge point, to improve Internet of Things
The maintenance efficiency of product；The effective guarantee normal operation of Internet of product.
Above-described embodiment is the description of the invention, is not limitation of the invention, it is any to simple transformation of the present invention after
Scheme all belong to the scope of protection of the present invention.
Claims (6)
1. Internet of Things operation maintenance worksheet processing platform comprising Internet of product failure reporting module, intellectual analysis server, service
Platform, message push server, case warehouse, stock of knowledge library；The failure reporting module is divided on hand-hold communication appliance
Owner app, maintenance personnel app, multi-service Internet of Things cabinet inductor and central server；
The central server passes through carrier network and owner app, maintenance personnel app and multi-service Internet of Things cabinet inductor
Connection；The intellectual analysis server is connected to central server, stock of knowledge library and information desk by carrier network；
The information desk includes the information desk contact staff for operating information desk；The information desk passes through fortune with message push server
Seek quotient's network-in-dialing；The maintenance personnel app includes technical specialist app, internal field personnel app and outfield personnel app；The message
Push server and maintenance personnel app by network-in-dialing, the maintenance personnel app and case warehouse by network-in-dialing,
The case warehouse includes case evaluation system, and the case warehouse is connected to by network with stock of knowledge library, described
Maintenance personnel app is equipped with navigation and positioning function；The technical specialist app is mainly used in the solution of technology upgrading problem
Report；The internal field personnel app and outfield personnel app is mainly used for reporting for breakdown maintenance；Multi-service Internet of Things cabinet incudes
One end of device is connected with multi-service Internet of Things cabinet, and the multi-service Internet of Things cabinet inductor is mainly used for multi-service object
Hardware fault problem reports in networking cabinet.
2. Internet of Things operation maintenance worksheet processing platform as described in claim 1, it is characterised in that：The owner app includes money
Production management module, Same Day Repair module, history maintenance modules, statistical analysis module and failure reporting module, owner pass through assets
The Internet of product of oneself is checked and managed to management module, and the repair feelings of Internet of product can be checked by Same Day Repair module
Condition and number；
By history maintenance record can check product from use repaired how many times and which component so far or position occurred therefore
Barrier；It can check that reason leads to the repair of product by statistical analysis, checking under section at what time and mode of operation can hold
Easily break down problem, can also look at maintenance process mode；Emerging failure problems are described by failure reporting module
It reports.
3. Internet of Things operation maintenance worksheet processing platform as described in claim 1, it is characterised in that：Maintenance personnel's app packets
It includes：Order service module, navigation service module, maintenance direction service module, other operation modules, inspection module and case upload
Module checks the repair list information sent with charge free, by navigation service module to failure problem by the reception of order service module
Owner's asset location information and navigate go to；By maintenance direction service module, the maintenance direction of comparative analysis result is checked
And solution；When repair can not be normally carried out according to maintenance direction service module；By other operation modules, it can be carried out
He repairs at mode；The maintenance process for selecting other operation modules generation case is uploaded to case deposit by case uploading module
In system；By patrolling, module checks the internet of things equipment of owner, and is periodically safeguarded to the internet of things equipment of owner.
4. Internet of Things operation maintenance worksheet processing platform as described in claim 1, it is characterised in that：The owner app, people is safeguarded
Member app and multi-service Internet of Things cabinet inductor are uploaded failure problems by the network transmission protocol between central server
To central server；The central server passes through network transmission protocol transmission fault problem with intellectual analysis server；It is described
Intellectual analysis server by the network transmission protocol between stock of knowledge library by comparative analysis signal pass to knowledge storage
Standby library, and deposit knowledge is compared and analyzed according to failure problems；The intellectual analysis server passes through between information desk
Network transmission protocol related transmitting information, the information desk passed by the network transmission protocol between message push server
The signal and information of defeated worksheet processing, the message push server also pass through the network transmission protocol with maintenance personnel app, transmit
The information of worksheet processing.
5. Internet of Things operation maintenance worksheet processing platform as described in claim 1, feature includes following embodiments：
Failure problems report：Failure reporting module finds failure problems, by descriptive analysis product failure situation, generates problem
It is single；And by carrier network and the network transmission protocol, failure problems are uploaded to central server；
Intellectual analysis：After central server receives questionnaire, failure problems are uploaded to intellectual analysis server automatically, work as intelligence
Analysis server is compared and analyzed with the deposit knowledge in stock of knowledge library automatically after receiving failure problems, then compares analysis
As a result information desk is uploaded to；Information desk meeting active warning has the transmission of new problem list, and checks event conducive to information desk contact staff
Barrier is single；
Worksheet processing is repaired：After information desk receives questionnaire, information desk contact staff may be selected online manual according to comparative analysis result
It solves failure and carries out Solve on site failure, if can carry out solving manually online, information desk contact staff passes through information desk pair
The Internet of product of failure carries out remote operation and solves failure problems；If cannot carry out what on-line operation solved the problems, such as, clothes
Business platform contact staff operates generation repair list according to the failure problems reported on console, is then transferred to message push service
Device, message push server obtains repair list, and is repaired to outfield personnel app or internal field personnel app or technical specialist's app push
Single, after message pushes, meeting active warning, facilitates maintenance personal to check in time on maintenance personnel app；Maintenance personal is according to repair
Single information goes to owner's product position to carry out the processing to failure, result will be repaired after being disposed using navigation Service
It feeds back to information desk and is confirmed whether that repair is completed；
Case uploads assessment and turns knowledge point：Maintenance personal is unsatisfactory, other operation modules may be selected and repair；
The processing procedure arrangement of problem is uploaded in case warehouse by technical specialist or outfield personnel after troubleshooting, and case is commented
Estimate system to assess the case of upload；
It after assessment passes through, is uploaded to stock of knowledge library and is laid in, referred to for maintenance personal and intellectual analysis server is to score
Analysis.
6. Internet of Things operation maintenance worksheet processing platform as described in claim 6, it is characterised in that：The comparative analysis result
At least will include failure problems, failure solution (i.e. online to solve and Solve on site failure manually), owner with repair list
Essential information, owner's product information, the location information of owner's product and maintenance direction information.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201711434460.5A CN108510085A (en) | 2017-12-26 | 2017-12-26 | Internet of Things operation maintenance worksheet processing platform |
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| CN201711434460.5A CN108510085A (en) | 2017-12-26 | 2017-12-26 | Internet of Things operation maintenance worksheet processing platform |
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| CN108510085A true CN108510085A (en) | 2018-09-07 |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109145006A (en) * | 2018-09-21 | 2019-01-04 | 深圳蜜獾智抄科技有限公司 | A kind of collection copies data analysis management system |
| CN109583787A (en) * | 2018-12-17 | 2019-04-05 | 深圳市丰巢科技有限公司 | Worksheet method, apparatus, equipment and medium |
| CN111079954A (en) * | 2019-12-02 | 2020-04-28 | 安徽飞凯电子技术有限公司 | Communication equipment overhaul management system based on big data |
| CN111507803A (en) * | 2020-04-21 | 2020-08-07 | 北京思特奇信息技术股份有限公司 | Service simplification acceptance method |
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