CN110493048A - A kind of distribution intelligence O&M on-site service personnel's work order sends method with charge free - Google Patents
A kind of distribution intelligence O&M on-site service personnel's work order sends method with charge free Download PDFInfo
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- CN110493048A CN110493048A CN201910778273.1A CN201910778273A CN110493048A CN 110493048 A CN110493048 A CN 110493048A CN 201910778273 A CN201910778273 A CN 201910778273A CN 110493048 A CN110493048 A CN 110493048A
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- work order
- repairman
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- client
- operator
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0677—Localisation of faults
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
Abstract
The invention discloses a kind of distribution intelligence O&M on-site service personnel's work orders to send method with charge free, includes the following steps: the concerned account numbers that repairman is distributed to by background server, and mark out corresponding position and substantially working range；After the unit exception or failure feedback that receive client, from the background according to client feedback, intelligent power distribution O&M is unattended, and system alarm information once judged and a subseries pusher gives the O&M services sites operator on duty within the scope of corresponding management；After the automatic order of system, after operator on duty will carry out secondary judgement and secondary classification according to client feedback, intelligent power distribution O&M is unattended system alarm information, after work order is labeled, and assign to different repairmans.Operator on duty successively sends with charge free in corresponding repairman's hand according to the urgency level of worksheet, and is responsible for planning the operating path of repairman, reduces the time that repairman spends in distance, improves working efficiency.
Description
Technical field
The present invention relates to work orders to send method and technology field more particularly to a kind of distribution intelligence O&M on-site service personnel's work with charge free
Singly send method with charge free.
Background technique
As electricity market is opened gradually, supply network reliability requirement standard is improved, what it is for electricity consumption failure response is
Shi Xing, the normalization of management, the safety of operation and the professional of electrical equipment generation dimension require higher and higher, all-weather technology clothes
Be engaged in supportability require continuous improvement, supply network end power distribution room electrical equipment generation dimension business development be filled with opportunity with
Challenge.The maintenance of electrical equipment is a long-term and many and diverse job, it is easy to cause personnel's to be weary of sense and carelessness.
Summary of the invention
The invention proposes a kind of distribution intelligence O&M on-site service personnel's work orders to send method with charge free, to solve above-mentioned background skill
The problem of being proposed in art.
The invention proposes a kind of distribution intelligence O&M on-site service personnel's work orders to send method with charge free, comprising the following steps:
S1, at O&M scene, in advance the work number information of registered repairman record backstage and register it is corresponding after account
Number, work number information is that repairman registers on backstage, the concerned account numbers of repairman is distributed to by background server, and mark out
Corresponding position and substantially working range；
After S2, the unit exception for receiving client or failure feedback, from the background according to client feedback, the unmanned value of intelligent power distribution O&M
After class's system alarm information carries out primary judgement and a subseries, the O&M services sites being pushed within the scope of corresponding management is on duty
Personnel, the operator on duty in each region, which can click directly on, checks that details believe the unattended system alarm of intelligent power distribution O&M
Breath carries out processing or carries out detailed inquiry to client and receive work order, while client can be detailed with real time inspection worksheet
Feelings；
After S3, order, O&M services sites operator on duty will be according to client feedback, intelligent power distribution O&M is unattended system
Warning information carries out secondary judgement and secondary classification；After being labeled to work order, the repairman of Xiang Butong assigns；It repairs
After personnel receive work order, reach failure or abnormal area and client carries out handover and work order confirms, after confirmation is errorless to equipment into
Row inspection and unit exception and troubleshooting；Repairman is in equipment fault or exception handling procedure, O&M services sites
Operator on duty needs to track worksheet situation, including after order situation, order service scenario, after the completion of service
Client feedback situation.
Preferably, in S1 work number be multidigit letter or number composition, according to repairman institute responsible region difference into
Row classification, be responsible for the identical personnel's work number in region starting is the first or long number and letter answer it is identical, it is then flat according to entering
The time or the length of service of platform are ranked up.
Preferably, being once judged as in S2 confirms unit exception and whether failure is that operation error or other regions are set
Chain reaction caused by standby exception, and client is made and illustrates to instruct accordingly, simple unit exception confirmation is carried out by client,
Be confirmed as unit exception and failure it is errorless after once classified.
Preferably, a classification method are as follows:
A1: classifying according to the region of equipment, is set by the unattended system alarm validation of information of intelligent power distribution O&M
Standby exception perhaps the specific location of failure or after recording in detail to the geographical location of client's advisory facility exception and confirms；
A2: classification and ordination is carried out according to the arrangement of time of the urgency level and client of unit exception or failure；
A3: the O&M services sites operator on duty of management corresponding region is distributed to according to the equipment of exception or failure.
Preferably, the secondary judgment method in S3 are as follows: district management O&M services sites operator on duty receives to be processed
Work order, judge work order generation area range whether be belonging to oneself and work order content details confirm it is errorless after carry out order, root
It is labeled according to the degree it is pressed for time and severity of work order, then carries out secondary classification and is dispatched into corresponding repairman
In hand.
Preferably, secondary classification method are as follows:
B1: the operating path for repairing employee is planned according to the emergency of work order, as far as possible reduction repairer
The work distance time；
B2: the geographical location of failure is labeled on the route for repairing employee, maximumlly utilizes each route；
B3: different repairing employees are shipped to according to the urgency level in the length of service and work order, make working experience repairer abundant
It is as much as possible on the operating path of work the serious restoring area of situation occur.
Preferably, a kind of distribution intelligence O&M on-site service personnel's work order delivering system, which is characterized in that taken including backstage
Business center and the client terminal being wirelessly connected with background service center, intelligent power distribution O&M is unattended system, O&M service
Website operator on duty terminal and repairman's terminal, background service center include background server, background server respectively with institute
It states client terminal, administrative staff's terminal and repairman's terminal and carries out information transmission, in which:
Client terminal is fed back for registering and logging in background service center, receives O&M services sites operator on duty
The status information of terminal current order processing, independently checks O&M services sites operator on duty's processing progress in background service center
With the location information of repairman, and O&M services sites operator on duty terminal and repairman's terminal receive equal energy after work order
Information interchange is carried out with client terminal；
Background service center, for registration O&M services sites operator on duty and repairman distribute concerned account numbers and
Work number, the O&M services sites operator on duty and repairman's information for receiving registered background service center account go forward side by side rower
Information after work order is pushed to the O&M services sites watch for being responsible for region accordingly after being also used to receive client feedback by note
Member, and client terminal and O&M services sites operator on duty's terminal are updated and are pushed to the real-time status of work order；
System that intelligent power distribution O&M is unattended carries out data acquisition, data processing, data storage, number to electricity operation
The integrated control system being integrated according to transmission and equipment monitoring and control；O&M services sites operator on duty terminal and repairman
Terminal for registering background service center account, and uploads the information of corresponding personnel, when receive background service center push
When client's work order, information reception is carried out according to process range, after information receives, handles, wraps to work order judgement and after classifying
The feedback after the completion of service scenario, service after including order situation, order.
A kind of distribution intelligence O&M on-site service personnel's work order proposed by the present invention sends method with charge free, and beneficial effect is:
1, client after background service center account register account number can quick feeding back unit exception and failure,
Or unit exception is judged and analyzed with fault condition by intelligent power distribution O&M unattended system alarm information, subtract
It the inspection of the scene of a crime time of few employee, improves work efficiency；
2, once judged and a subseries in background service center, reduce work order audit and the time issued, make it
It can more accurately and quickly be dispatched into O&M services sites operator on duty's hand of corresponding region, prevent work order
The phenomenon that sending error with charge free；
3, O&M services sites operator on duty successively sends corresponding repairman with charge free according to the urgency level of worksheet
In hand, and it is responsible for planning the operating path of repairman, reduces the time that repairman spends in distance, improves work
Make efficiency.
Detailed description of the invention
Fig. 1 is a kind of structural representation of distribution intelligence O&M on-site service personnel's work order delivering system proposed by the present invention
Figure.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiment is only the invention patent a part of the embodiment, instead of all the embodiments.
The invention proposes a kind of distribution intelligence O&M on-site service personnel's work orders to send method with charge free, comprising the following steps:
S1, at O&M scene, in advance the work number information of registered repairman record backstage and register it is corresponding after account
Number, work number information is that repairman registers on backstage, the concerned account numbers of repairman is distributed to by background server, and mark out
Corresponding position and substantially working range, work number are that multidigit letter or number forms, according to repairman responsible region not
With classifying, be responsible for the identical personnel's work number in region starting is the first or long number and letter answer it is identical, then according to entering
It is ranked up in the time of platform or the length of service.
After S2, the unit exception for obtaining client or failure feedback, from the background according to client feedback, the unmanned value of intelligent power distribution O&M
It is on duty that the primary judgement of class's system alarm information progress and a subseries pusher give the O&M services sites within the scope of corresponding management
Personnel, the O&M services sites operator on duty in each region, which can click directly on, checks that details carry out detailed inquiry to client
And work order is received, while client can be with real time inspection worksheet details；Once be judged as confirmation unit exception and failure whether
For chain reaction caused by operation error or other area equipment exceptions, and client is made and illustrates to instruct accordingly, by client
Carry out simple unit exception confirmation and confirmation, be confirmed as unit exception and failure it is errorless after once classified, a subseries
Method are as follows:
A1: classifying according to the region of equipment, is set by the unattended system alarm validation of information of intelligent power distribution O&M
Standby exception perhaps the specific location of failure or after recording in detail to the geographical location of client's advisory facility exception and confirms；
A2: classification and ordination is carried out according to the arrangement of time of the urgency level and client of unit exception or failure；
A3: the O&M services sites operator on duty of management corresponding region is distributed to according to the equipment of exception or failure
After S3, order, O&M services sites operator on duty will be according to the feedback of client, intelligent power distribution O&M is unattended system
Warning information of uniting carries out secondary judgement and secondary classification.After being labeled to work order, the repairman of Xiang Butong assigns.It repairs
After reason personnel receive work order, reaches failure or abnormal area and client carries out handover and work order confirms, to equipment after confirmation is errorless
Carry out inspection and the processing of unit exception and failure.Repairman is in equipment fault or exception handling procedure, O&M service
Website operator on duty carries out situation to work order and handles, including after order situation, order service scenario, after the completion of service
Client feedback situation；Secondary judgment method are as follows: the O&M services sites operator on duty of district management receives work order to be processed, sentences
Whether disconnected work order generation area range is oneself affiliated and work order content details, errorless rear progress order is confirmed, according to work order
Degree and severity are labeled it is pressed for time, are then carried out secondary classification and are dispatched into corresponding repairman's hand, two
Subseries method are as follows:
B1: the operating path for repairing employee is planned according to the emergency of work order, as far as possible reduction repairer
The work distance time；
B2: the geographical location of failure is labeled on the route for repairing employee, maximumlly utilizes each route；
B3: different repairing employees are shipped to according to the urgency level in the length of service and work order, make working experience repairer abundant
It is as much as possible on the operating path of work the serious restoring area of situation occur.
With reference to Fig. 1, a kind of distribution intelligence O&M on-site service personnel's work order delivering system, including background service center and
The client terminal that is wirelessly connected with background service center, intelligent power distribution O&M is unattended system, O&M services sites watch
Member's terminal and repairman's terminal, background service center include background server, background server respectively with the client terminal,
Administrative staff's terminal and repairman's terminal carry out information transmission, in which:
Client terminal is fed back for registering and logging in background service center, receives O&M services sites duty management
The status information of staff terminal's current order processing, independently checks O&M services sites duty management personnel in background service center
The location information of processing progress and repairman, and O&M services sites duty management staff terminal and repairman's terminal connect
The Dan Houjun that knocks off can carry out information interchange with client terminal；
Background service center, for the O&M services sites duty management personnel account related to repairman's distribution to registration
Number and work number, the O&M services sites duty management personnel for receiving registered background service center account and repairman's information are simultaneously
It is labeled, information after work order is pushed to the O&M services sites for being responsible for region accordingly after being also used to receive client feedback
Duty management personnel, and client terminal and O&M services sites duty management are updated and are pushed to the real-time status of work order
Staff terminal；
System that intelligent power distribution O&M is unattended carries out data acquisition, data processing, data storage, number to electricity operation
The integrated control system being integrated according to transmission and equipment monitoring and control；
O&M services sites duty management staff terminal and repairman's terminal, for registering background service center account,
And upload the information of corresponding personnel, when receive registration background service center push client's work order when, according to process range into
Row information receives, and after information receives, handles to work order judgement and after classifying, including the service feelings after order situation, order
Feedback after the completion of condition, service.
The foregoing is only a preferred embodiment of the present invention, but scope of protection of the present invention is not limited thereto,
Anyone skilled in the art in the technical scope disclosed by the present invention, according to the technique and scheme of the present invention and its
Inventive concept is subject to equivalent substitution or change, should be covered by the protection scope of the present invention.
Claims (7)
1. a kind of distribution intelligence O&M on-site service personnel's work order sends method with charge free, which comprises the following steps:
S1, at O&M scene, the work number information of registered repairman record backstage and register corresponding backstage account, work in advance
Number information is that repairman registers on backstage, the concerned account numbers of repairman is distributed to by background server, and mark out corresponding
Position and substantially working range；
After S2, the unit exception for receiving client or failure feedback, from the background according to client feedback, intelligent power distribution O&M is unattended system
System warning information carries out primary judgement and a subseries pusher gives the O&M services sites operator on duty within the scope of corresponding management,
The operator on duty in each region can click directly on check details to the unattended system alarm information of intelligent power distribution O&M into
Row processing carries out detailed inquiry to client and receives work order, while client can be with real time inspection worksheet details；
After S3, order, O&M services sites operator on duty will be according to client feedback, intelligent power distribution O&M is unattended system alarm
Information carries out secondary judgement and secondary classification；After being labeled to work order, the repairman of Xiang Butong assigns；Repairman
After receiving work order, reaches failure or abnormal area and client carries out handover and work order confirms, equipment is examined after confirmation is errorless
It looks into and unit exception and troubleshooting；For repairman in equipment fault or exception handling procedure, O&M services sites is on duty
Personnel need to track worksheet situation, including the service scenario after order situation, order, the client after the completion of service
Feedback.
2. a kind of distribution intelligence O&M on-site service personnel's work order according to claim 1 sends method with charge free, it is characterised in that:
Work number is multidigit letter or number composition in S1, is classified according to the difference in the responsible region of repairman institute, responsible region
The starting of identical personnel's work number is the first or long number and letter answer it is identical, then according to the time or the length of service for entering platform into
Row sequence.
3. a kind of distribution intelligence O&M on-site service personnel's work order according to claim 1 sends method with charge free, it is characterised in that:
Being once judged as in S2 confirms unit exception and whether failure is to connect caused by operation error or other area equipment exceptions
Lock reactor, and client is made and illustrates to instruct accordingly, simple unit exception confirmation is carried out by client, is confirmed as unit exception
With failure it is errorless after once classified.
4. a kind of distribution intelligence O&M on-site service personnel's work order according to claim 3 sends method with charge free, it is characterised in that:
Classification method are as follows:
A1: classifying according to the region of equipment, different by the unattended system alarm validation of information equipment of intelligent power distribution O&M
Often perhaps the specific location of failure or after being recorded in detail to the geographical location of client's advisory facility exception and confirm；
A2: classification and ordination is carried out according to the arrangement of time of the urgency level and client of unit exception or failure；
A3: the O&M services sites operator on duty of management corresponding region is distributed to according to the equipment of exception or failure.
5. a kind of distribution intelligence O&M on-site service personnel's work order according to claim 1 sends method with charge free, it is characterised in that:
Secondary judgment method in S3 are as follows: O&M services sites operator on duty receives work order to be processed, judges work order generation area
Whether range is oneself affiliated area and work order content details, errorless rear progress order is confirmed, according to the journey it is pressed for time of work order
Degree and severity are labeled, and are then carried out secondary classification and are dispatched into corresponding repairman's hand.
6. a kind of distribution intelligence O&M on-site service personnel's work order according to claim 5 sends method with charge free, it is characterised in that:
Secondary classification method are as follows:
B1: the operating path for repairing employee is planned according to the emergency of work order, reduces repair employee road as far as possible
The journey time；
B2: the geographical location of failure is labeled on the route for repairing employee, maximumlly utilizes each route；
B3: being shipped to different repairing employees according to the urgency level in the length of service and work order, makes working experience is abundant to repair employee's
It is as much as possible on operating path the serious restoring area of situation occur.
7. a kind of distribution intelligence O&M on-site service personnel's work order delivering system according to claim 1, which is characterized in that
Including background service center and the client terminal being wirelessly connected with background service center, intelligent power distribution O&M is unattended system
System, O&M services sites operator on duty terminal and repairman's terminal, background service center include background server, background service
Device carries out information transmission with the client terminal, O&M services sites operator on duty terminal and repairman's terminal respectively, in which:
Client terminal is fed back for registering and logging in background service center, receives management staff terminal's current order processing
Status information, independently check the position of O&M services sites operator on duty processing progress and repairman in background service center
Information, and after O&M services sites operator on duty terminal and repairman's terminal reception work order letter can be carried out with client terminal
Breath exchange；
Background service center, for distributing concerned account numbers and work to the O&M services sites operator on duty and repairman that register
Number, it receives the O&M services sites operator on duty of registered background service center account and repairman's information and is labeled,
Information after work order is pushed to the O&M services sites operator on duty for being responsible for region accordingly after being also used to receive client feedback,
And client terminal and O&M services sites operator on duty's terminal are updated and are pushed to the real-time status of work order；
System that intelligent power distribution O&M is unattended carries out data acquisition, data processing, data storage, data biography to electricity operation
The integrated control system that defeated and equipment monitoring and control are integrated；
O&M services sites operator on duty terminal and repairman's terminal, for registering background service center account, and upload phase
The information for answering personnel carries out information reception, letter according to process range when receiving client's work order of background service center push
After breath receives, work order is judged and is handled after classifying, including after order situation, order service scenario, after the completion of service
Feedback.
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| CN111292163A (en) * | 2020-01-21 | 2020-06-16 | 青梧桐有限责任公司 | Rental work order management system |
| CN111431265A (en) * | 2020-04-27 | 2020-07-17 | 许江军 | Intelligent power distribution operation and maintenance system applied to subway station |
| CN111562267A (en) * | 2020-05-29 | 2020-08-21 | 重庆施鲁逊智能科技有限公司 | Visual detection system for assembling automobile fuse box |
| CN111882086A (en) * | 2020-07-29 | 2020-11-03 | 国网北京市电力公司 | Coal-to-electricity equipment sharing operation and maintenance method and system |
| CN112327100A (en) * | 2020-10-30 | 2021-02-05 | 浙江大学 | Power failure detection method and system based on Internet of things |
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| CN113298322A (en) * | 2021-06-23 | 2021-08-24 | 国网四川省电力公司成都供电公司 | Multidimensional optimized intelligent dispatching method for electric power work orders |
| CN114419866A (en) * | 2022-01-21 | 2022-04-29 | 重庆锦禹云能源科技有限公司 | Gas mine intelligent scheduling system and method based on operational research optimization |
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| CN112327100B (en) * | 2020-10-30 | 2021-09-03 | 浙江大学 | Power failure detection method and system based on Internet of things |
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| CN112905678A (en) * | 2021-01-12 | 2021-06-04 | 青海绿能数据有限公司 | New energy power station sharing operation and maintenance management system in unattended mode |
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| CN113298322B (en) * | 2021-06-23 | 2024-01-30 | 国网四川省电力公司成都供电公司 | Multi-dimensional optimized intelligent power work order dispatching method |
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