CN110097196A - A kind of intelligence operation management method and system - Google Patents
A kind of intelligence operation management method and system Download PDFInfo
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- CN110097196A CN110097196A CN201910351358.1A CN201910351358A CN110097196A CN 110097196 A CN110097196 A CN 110097196A CN 201910351358 A CN201910351358 A CN 201910351358A CN 110097196 A CN110097196 A CN 110097196A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
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- G06Q10/20—Administration of product repair or maintenance
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Abstract
The present invention provides a kind of intelligent operation management method and system, the O&M demand information that this method includes the following steps: S1, obtains user's input；S2, work order is automatically generated based on the O&M demand information；S3, the maintenance personal that the work order is assigned to setting；S4, acquisition maintenance personal repair after completing, the O&M result of feedback.The present invention can carry out intelligent operation management and comprehensive monitoring to the various electrical equipments of computer room, ensure the execution of operation management flow high efficiency.
Description
Technical field
The present invention relates to O&M technical field more particularly to a kind of intelligent operation management method and system.
Background technique
Computer room is the place that company management's information system is centrally placed, and houses server apparatus, the network switch, routing
The core equipments such as device, firewall, storage server are management information class business processing center, data storage center and maintenance
Center.During existing computer room operation management, a large amount of problems is found by monitoring system, then by manually passively
Reason, then work order and respond to creation needs to take a substantial amount of time among this, when the artificial execution for extending fault ticket
Between, affect service quality, and the slow execution of follow-up business link；Simultaneously because appointing without technological means to operation
The actual conditions and normalization of business are monitored, and the response of worksheet process are often occurred late or are solved the problems, such as to delay, such as engineer
The processing of work order is responded or solved not in time, can not also be provided effective foundation if there is accident and carry out investigating for responsibility；
And for operation and maintenance supervising department, for work order during circulation, none effective monitoring mechanism cannot ensure place
Manage the execution of flow high efficiency.
Summary of the invention
In order to solve the above technical problems, the present invention provides a kind of intelligent operation management method and system, it can be to calculating
The various electrical equipments of machine computer room carry out intelligent operation management and comprehensive monitoring, ensure holding for operation management flow high efficiency
Row.
A kind of intelligent operation management method provided by the invention, includes the following steps:
S1, the O&M demand information for obtaining user's input；
S2, work order is automatically generated based on the O&M demand information；
S3, the maintenance personal that the work order is assigned to setting；
S4, acquisition maintenance personal repair after completing, the O&M result of feedback.
Preferably, the O&M demand information includes faulty equipment title, failure cause, faulty equipment present position, event
Hinder at least one of time of origin.
Preferably, include the following steps: in step S2
Priority processing is carried out to the O&M demand information and generates corresponding precedence information, in the work order
It include the precedence information.
Preferably, further include following step in step S2:
Classification processing is carried out to the O&M demand information, and obtains the corresponding maintenance program of classification processing result, it is described
Work order also in include the maintenance program.
Preferably, further include following step:
Warning information is generated according to the O&M demand information, and the warning information is transmitted to computer room management system.
Preferably, further include following step:
Based on the O&M result and the O&M demand information, the O&M demand information of wrong report is searched whether, and will
The O&M demand information of the wrong report found is deleted；
The O&M demand information and the O&M result are stored.
The present invention also provides a kind of intelligent operation management systems, comprising:
O&M demand input module, for obtaining the O&M demand information of user's input；
Work order generation module, for automatically generating work order based on the O&M demand information；
Work order dispatch module, for the work order to be assigned to the maintenance personal of setting；
Feedback module, after obtaining maintenance personal's maintenance completion, the O&M result of feedback.
Preferably, the work order generation module includes:
Priority processing unit, for carrying out priority processing to the O&M demand information and generating corresponding priority
Information includes the precedence information in the work order；
Taxon carries out classification processing to the O&M demand information, and obtains the corresponding maintenance of classification processing result
Scheme, the work order also in include the maintenance program.
Preferably, further includes:
Alarm module for generating warning information according to the O&M demand information, and the warning information is transmitted to
Computer room management system.
Preferably, further includes:
Information deletion module searches whether wrong report for being based on the O&M result and the O&M demand information
O&M demand information, and the O&M demand information of the wrong report found is deleted；
Memory module, for storing the O&M demand information and the O&M result.
The invention has the following beneficial effects: intelligence operation management system provided by the invention, when user proposes
Work order can be automatically generated and be assigned to maintenance personal after O&M demand information, entire O&M treatment process automate into
Row can carry out intelligent operation management and comprehensive monitoring to the various electrical equipments of computer room, ensure operation management
The execution of flow high efficiency.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 is the flow chart of intelligent operation management method provided by the invention.
Fig. 2 is the functional block diagram of intelligent operation management system provided by the invention.
Specific embodiment
The present invention provides a kind of intelligent operation management method, as shown in Figure 1, it includes the following steps:
S1, the O&M demand information for obtaining user's input；User can pass through touch screen, keyboard, speech recognition module etc.
Input equipment proposes O&M demand information.
S2, work order is automatically generated based on O&M demand information.
S3, the maintenance personal that work order is assigned to setting；For example, work order to be assigned to the maintenance personal of setting
Computer in.
S4, acquisition maintenance personal repair after completing, the O&M result of feedback.
O&M demand information include faulty equipment title, failure cause, faulty equipment present position, in time of failure
At least one.
Further, include the following steps: in step S2
Priority processing is carried out to O&M demand information and generates corresponding precedence information, includes excellent in work order
First grade information, maintenance personal can be handled work order according to precedence information.The step can be needed receiving O&M
It is carried out when seeking information.
When multiple users propose O&M demand information simultaneously, the event according to included in each O&M demand information
The information such as barrier device name, failure cause, faulty equipment present position, time for breaking down are to each O&M demand information
Urgency level is analyzed, and carries out priority processing based on the analysis results, needs the O&M demand of Emergency Maintenance to believe those
Breath configures higher priority, to the lower priority of information configuration that those O&M demands are not urgent, in order to maintenance personal
Preferentially emergency is handled.By assigning different priority to multiple O&M demand informations, convenient for O&M demand
Progress differentiated control, operation management high reliablity, O&M processing speed are fast.
Further include following step in step S2:
Classification processing is carried out to O&M demand information, and obtains the corresponding maintenance program of classification processing result, work order
It include maintenance program in also.The step can be carried out when receiving O&M demand information.
Specifically, after receiving O&M demand information, based on faulty equipment name included in O&M demand information
Claim and/or failure cause carries out classification processing to O&M demand information, and is obtained and the O&M demand based on history operation/maintenance data
The corresponding solution of information, and solution is included in work order and is assigned to maintenance personal.Wherein, history O&M number
The maintenance program filled in of failure cause, faulty equipment title and maintenance personal in comprising computer room power equipment, by going through
History operation/maintenance data exercises supervision during study, the fault message of various power equipments and device name can be divided
Class, and various types of fault messages and device name are corresponded with corresponding maintenance program and are stored.It is new when getting
When O&M demand information, classification processing can be carried out to new O&M demand information, and accordingly from history operation/maintenance data library
Transfer corresponding maintenance program.For example, the problem of power supply line's failure occurred for pervious power supply unit, maintenance personal is to power supply
Equipment saves solution and failure problems into history operation/maintenance data library after being safeguarded, when next power supply unit again due to
When same reason breaks down, corresponding solution rapidly can be transferred from history operation/maintenance data library, it can be rapid
It reacts and provides corresponding solution, be not only convenient for being managed O&M information, but also O&M efficiency is greatly improved.May be used also
To understand, there is no out-of-date before the specific failure of certain equipment, also without recording corresponding skill in history operation/maintenance data library
Art scheme, then can be by checking other equipment with the presence or absence of identical problem, until providing solution party according to corresponding problem
Case.
Intelligent operation management method further includes following step:
Warning information is generated according to O&M demand information, and warning information is transmitted to computer room management system, passes through computer room
Management system informs computer lab management personnel.
Specifically, warning information is generated after receiving O&M demand information and is transmitted to computer room management system, so as to
O&M process is effectively supervised in computer lab management personnel, it is ensured that O&M process carries out in time.It is appreciated that the alarm generated
Information can be sent to the mobile terminal of computer lab management personnel by way of short message alarm, warning information can also be transmitted to
Cloud Server, computer lab management personnel can login Cloud Server by long-range monitoring computer and/or mobile terminal to obtain alarm
Information.
O&M is needed based on faulty equipment title included in O&M demand information and/or failure cause in step s 2
Ask information carry out classification processing after, according to classification results by maintenance personal's information it is corresponding with O&M demand information be associated with.
In step S3 specifically includes the following steps:
Different work orders is assigned to corresponding maintenance personal based on classification results.By to O&M demand information into
Row classification processing, and according to classification results by maintenance personal's information associated storage corresponding with O&M demand information, for example, according to event
Barrier device name carries out classification and stores classification results and maintenance personal's information association, and Zhang San is good at power supply unit maintenance, then
By the O&M demand information of power supply unit and Zhang San's associated storage, Li Si is good at lighting apparatus maintenance, then by the fortune of lighting apparatus
Tie up demand information and Li Si's associated storage, or can also be according to specific failure cause by O&M demand information and maintenance personal
Associated storage.And different work order transmissions is assigned to corresponding associated maintenance personal, specialized maintenance personnel may be implemented
The faulty equipment or failure cause being good at based on it carry out rapid-maintenance, realize specialized operation management, it is ensured that O&M process can
Efficiently to carry out.
S5, it is based on O&M result and O&M demand information, searches whether the O&M demand information of wrong report, and will find
The O&M demand information of wrong report deleted；
S6, O&M demand information and O&M result are stored.
Specifically, the equipment to break down is overhauled after maintenance personal receives work order, if it find that setting
It is standby not break down, when belonging to wrong report situation, the O&M demand information of wrong report can be deleted, convenient for believing history O&M
Breath is managed, it is ensured that the information stored in history operation/maintenance data library is all reliable, effective.
The O&M result of maintenance personal's feedback and O&M demand information correspondence are stored in history operation/maintenance data library, expanded
The data volume in history operation/maintenance data library, convenient for corresponding effective solution party can be provided when later O&M with quick response and quickly
Case.Due in step s 5 deleting the O&M demand information of wrong report, then what is saved in step S6 is all authentic and valid
O&M demand information and corresponding solution.
Intelligent operation management method of the invention can automatically generate O&M after user proposes O&M demand information
Work order is simultaneously assigned to maintenance personal, and entire O&M treatment process automation carries out, and can set to the various electricity consumptions of computer room
It is standby to carry out intelligent operation management and comprehensive monitoring.
The present invention also provides a kind of intelligent operation management systems, as shown in Fig. 2, comprising: O&M demand input module
11, work order generation module 13, work order dispatch module 15, feedback module 17.
O&M demand input module 11 is used to obtain the O&M demand information of user's input.O&M demand input module 11 can
To be the input equipments such as touch screen, keyboard, speech recognition module.
Work order generation module 13 is used to automatically generate work order based on O&M demand information.
Work order dispatch module 15 is used to for work order being assigned to the maintenance personal of setting.
After feedback module 17 is for obtaining maintenance personal's maintenance completion, the O&M result of feedback.
Further, work order generation module 13 includes: priority processing unit, taxon.
Priority processing unit is used to carry out priority processing to O&M demand information and generates corresponding precedence information,
It include precedence information in work order.
Taxon carries out classification processing to O&M demand information, and obtains the corresponding maintenance program of classification processing result,
Work order also in include maintenance program.
Intelligent operation management system further include: alarm module 12；Alarm module 12 is used for raw according to O&M demand information
Computer room management system is transmitted at warning information, and by warning information.
Intelligent operation management system further include: information deletion module 14, memory module 16；Information deletion module 14 is used for
Based on O&M result and O&M demand information, the O&M demand information of wrong report is searched whether, and by the fortune of the wrong report found
Dimension demand information is deleted；Memory module 16 is for storing O&M demand information and O&M result.
It is appreciated that intelligent operation management system further includes history operation/maintenance data library 18, in history operation/maintenance data library 18
The maintenance program that failure cause, faulty equipment title and the maintenance personal of the computer room power equipment stored before being stored with fill in,
Various types of fault messages and device name are corresponded with corresponding maintenance program to be stored.
When multiple users propose O&M demand information simultaneously, the event according to included in each O&M demand information
The information such as barrier device name, failure cause, faulty equipment present position, time for breaking down are to each O&M demand information
Urgency level is analyzed, and carries out priority processing based on the analysis results, needs the O&M demand of Emergency Maintenance to believe those
Breath configures higher priority, to the lower priority of information configuration that those O&M demands are not urgent, in order to maintenance personal
Preferentially emergency is handled.By assigning different priority to multiple O&M demand informations, convenient for O&M demand
Progress differentiated control, operation management high reliablity, O&M processing speed are fast.
After receiving O&M demand information, taxon is based on faulty equipment name included in O&M demand information
Claim and/or failure cause carries out classification processing to O&M demand information, and is corresponded to from history operation/maintenance data library 18 and transfer and be somebody's turn to do
The corresponding solution of O&M demand information, and solution is included in work order and is assigned to maintenance personal.Wherein, it goes through
The maintenance program that failure cause, faulty equipment title and maintenance personal in history operation/maintenance data comprising computer room power equipment fill in,
It, can be by the fault message and device name of various power equipments by exercising supervision during study to history operation/maintenance data
Classify, and various types of fault messages and device name are corresponded with corresponding maintenance program and are stored.Work as acquisition
When to new O&M demand information, classification processing can be carried out to new O&M demand information, and accordingly from history O&M number
According to transferring corresponding maintenance program in library 18.For example, the problem of power supply line's failure occurred for pervious power supply unit, people is repaired
Member saves solution and failure problems into history operation/maintenance data library 18 after safeguarding to power supply unit, powers when next time
When equipment breaks down by the same token again, corresponding solution party rapidly can be transferred from history operation/maintenance data library 18
Case can react rapidly and provide corresponding solution, not only be convenient for being managed O&M information, but also fortune is greatly improved
Tie up efficiency.It is further appreciated that not having in history operation/maintenance data library 18 before the specific failure of certain equipment there is no out-of-date yet
Record corresponding technical solution, then it can be by checking other equipment with the presence or absence of identical problem, until according to asking accordingly
Topic provides solution.
Alarm letter is generated after alarm module 12 receives the O&M demand information of the transmission of O&M demand input module 11
Computer room management system is ceased and is transmitted to, the warning information of generation can be sent to computer lab management personnel by way of short message alarm
Mobile terminal, warning information can also be transmitted to Cloud Server, computer lab management personnel can by long-range monitoring computer and/
Or mobile terminal logins Cloud Server to obtain warning information.
Work order generation module 13 further includes associative cell, and associative cell is used to be repaired according to the classification results of taxon
Personal information associated storage corresponding with O&M demand information.Work order dispatch module 15 can be according to the association stored in associative cell
Work order is assigned to corresponding maintenance personal by information.By the way that different work order transmissions is assigned to corresponding associated dimension
Personnel are repaired, faulty equipment or failure cause progress rapid-maintenance that specialized maintenance personnel are good at based on it may be implemented, realize special
Industry operation management, it is ensured that O&M process can be carried out efficiently.
The equipment to break down is overhauled after maintenance personal receives work order, if it find that equipment is not
Break down, when belonging to wrong report situation, can be deleted the O&M demand information of wrong report by information deletion module 14, convenient for pair
History O&M information is managed, it is ensured that the information stored in history operation/maintenance data library 18 is all reliable, effective.
Memory module 16 is used to for O&M result and O&M demand information correspondence being stored in history operation/maintenance data library 18.It is logical
It crosses memory module 16 and O&M result and O&M the demand information correspondence that maintenance personal feeds back is stored in history operation/maintenance data library 18
In, the data volume in history operation/maintenance data library 18 is expanded, convenient for that can be corresponding with when later O&M with quick response and quickly providing
The solution of effect.
Intelligence operation management system provided by the invention, can automatically generate after user proposes O&M demand information
Work order is simultaneously assigned to maintenance personal, and entire O&M treatment process automation carries out, can be to the various use of computer room
Electric equipment carries out intelligent operation management and comprehensive monitoring.
In addition, by assigning different priority to multiple O&M demand informations, convenient for carrying out classification pipe to O&M demand
Reason, operation management high reliablity, O&M processing speed are fast.
In addition, will be tieed up by carrying out classification processing to O&M demand information and obtaining the corresponding maintenance program of classification results
Scheme is repaired included in work order, can react rapidly and provide corresponding solution, both convenient for the progress of O&M information
Management, and O&M efficiency is greatly improved.
The above content is a further detailed description of the present invention in conjunction with specific preferred embodiments, and it cannot be said that
Specific implementation of the invention is only limited to these instructions.For those of ordinary skill in the art to which the present invention belongs, exist
Under the premise of not departing from present inventive concept, a number of simple deductions or replacements can also be made, all shall be regarded as belonging to of the invention
Protection scope.
Claims (10)
1. a kind of intelligence operation management method, which is characterized in that include the following steps:
S1, the O&M demand information for obtaining user's input；
S2, work order is automatically generated based on the O&M demand information；
S3, the maintenance personal that the work order is assigned to setting；
S4, acquisition maintenance personal repair after completing, the O&M result of feedback.
2. intelligence operation management method according to claim 1, which is characterized in that the O&M demand information includes event
Hinder at least one of device name, failure cause, faulty equipment present position, time of failure.
3. intelligence operation management method according to claim 1, which is characterized in that include the following steps: in step S2
Priority processing is carried out to the O&M demand information and generates corresponding precedence information, includes in the work order
There is the precedence information.
4. intelligence operation management method according to claim 3, which is characterized in that further include following steps in step S2
It is rapid:
Classification processing is carried out to the O&M demand information, and obtains the corresponding maintenance program of classification processing result, the O&M
Work order also in include the maintenance program.
5. intelligence operation management method according to claim 1, which is characterized in that further include following step:
Warning information is generated according to the O&M demand information, and the warning information is transmitted to computer room management system.
6. intelligence operation management method according to claim 1, which is characterized in that further include following step:
Based on the O&M result and the O&M demand information, the O&M demand information of wrong report is searched whether, and will search
To the O&M demand information of wrong report deleted；
The O&M demand information and the O&M result are stored.
7. a kind of intelligence operation management system characterized by comprising
O&M demand input module, for obtaining the O&M demand information of user's input；
Work order generation module, for automatically generating work order based on the O&M demand information；
Work order dispatch module, for the work order to be assigned to the maintenance personal of setting；
Feedback module, after obtaining maintenance personal's maintenance completion, the O&M result of feedback.
8. intelligence operation management system according to claim 7, which is characterized in that the work order generation module includes:
Priority processing unit is believed for carrying out priority processing to the O&M demand information and generating corresponding priority
It ceases, includes the precedence information in the work order；
Taxon carries out classification processing to the O&M demand information, and obtains the corresponding maintenance program of classification processing result,
The work order also in include the maintenance program.
9. intelligence operation management system according to claim 7, which is characterized in that further include:
The warning information for generating warning information according to the O&M demand information, and is transmitted to computer room by alarm module
Management system.
10. intelligence operation management system according to claim 7, which is characterized in that further include:
Information deletion module searches whether the O&M of wrong report for being based on the O&M result and the O&M demand information
Demand information, and the O&M demand information of the wrong report found is deleted；
Memory module, for storing the O&M demand information and the O&M result.
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| CN110493048A (en) * | 2019-08-22 | 2019-11-22 | 湖南五凌电力科技有限公司 | A kind of distribution intelligence O&M on-site service personnel's work order sends method with charge free |
| CN110648085A (en) * | 2019-10-30 | 2020-01-03 | 新奥数能科技有限公司 | Operation and maintenance method and system for comprehensive energy park |
| CN111222754A (en) * | 2019-12-19 | 2020-06-02 | 广州航天海特系统工程有限公司 | Method, device, equipment and storage medium for processing faults of subway system |
| CN111340256A (en) * | 2020-03-06 | 2020-06-26 | 广东美的制冷设备有限公司 | Household appliance fault maintenance method, household appliance fault maintenance terminal and storage medium |
| CN112383420A (en) * | 2020-11-03 | 2021-02-19 | 内蒙古电力(集团)有限责任公司内蒙古电力科学研究院分公司 | Diagnostic system based on local area network fault |
| CN113721580A (en) * | 2021-07-08 | 2021-11-30 | 傲拓科技股份有限公司 | Equipment fault abnormal information pushing system and method based on small program |
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| CN112383420A (en) * | 2020-11-03 | 2021-02-19 | 内蒙古电力(集团)有限责任公司内蒙古电力科学研究院分公司 | Diagnostic system based on local area network fault |
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