CN104182819A - Intelligent repair reporting method and system - Google Patents
Intelligent repair reporting method and system Download PDFInfo
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- CN104182819A CN104182819A CN201410371526.0A CN201410371526A CN104182819A CN 104182819 A CN104182819 A CN 104182819A CN 201410371526 A CN201410371526 A CN 201410371526A CN 104182819 A CN104182819 A CN 104182819A
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Abstract
The invention discloses an intelligent repair reporting method. The method comprises a first step of receiving fault type information provided by repair reporting people; a second step of automatically judging the building location of the fault, judging the type of the fault type information, and selecting an insider maintenance mode or an outsider maintenance mode according to the type of the fault type information; a third step of processing the fault according to the selected maintenance mode; and a fourth step of receiving confirming information of a fault processing result, and updating the process state of repair reporting information of the fault. Through adoption of the method, the requirement of repair reporting management on processing multiple types of faults can be met. The invention also discloses an intelligent repair reporting system.
Description
Technical field
The present invention relates to a kind of troublshooting technology, relate in particular to a kind of intelligence and report method and system for repairment.
Background technology
Existing troublshooting method can realize the priority of reporting fault according to the classification judgement of fault for repairment, and processes according to the inner maintenance personal of priority arrangement.
But the existing method of reporting for repairment need to provide detailed address information in the time reporting for repairment, the information such as building number, floor number are provided such as needs, property management personnel just arranges maintenance personal to go to process after having determined fault generation specified place.Therefore the existing method of reporting for repairment provides location information loaded down with trivial details in the time reporting for repairment.And the electric equipments such as along with the improvement of living environment, family can install an air-conditioner mostly, water heater.Therefore for the management of reporting for repairment, fault is variation day by day, not only relates to the fault of water power, fluorescent tube, bed, tables and chairs generation, and this class fault can directly be processed by maintenance management personnel.Also can relate to common maintenance personal and be difficult to the electric equipment fault of directly processing.But for the personnel of reporting for repairment, their focus is that can estate management respond the demand of reporting for repairment fast, and can in the time reporting for repairment, not consider directly handling failure of estate management.
Therefore, existing troublshooting method provides location information very loaded down with trivial details in the time reporting for repairment, and cannot meet the demand of reporting management processing polytype fault for repairment.
Summary of the invention
In view of this, be necessary to provide one to provide rapidly and report location information for repairment, and the intelligence that can meet the demand of reporting management for repairment is reported method and system for repairment.
The technical solution adopted for the present invention to solve the technical problems is: construct a kind of intelligence and report method for repairment, it comprises the steps:
The fault type information that S1, the reception personnel of reporting for repairment provide;
The building place that S2, automatic decision fault occur, and judge the type of described fault type information, according to type selecting internal staff's maintenance mode of described fault type information or outside maintenance mode;
S3, according to selected maintenance mode, fault is processed;
S4, receive confirmation to fault handling result, and upgrade the treatment state of fault repairing information.
The present invention also provides a kind of intelligent repair reporting system, and it comprises as lower module:
Information receiving module, the fault type information providing for receiving the personnel of reporting for repairment;
Mode selection module, the building place occurring for automatic decision fault, and judge the type of described fault type information, position of fault information, according to type selecting internal staff's maintenance mode of described fault type information, position of fault information or outside maintenance mode;
Fault processing module, for processing fault according to selected maintenance mode;
State update module, for receiving the confirmation to fault handling result, and upgrades the treatment state of fault repairing information.
Intelligent repair reporting system provided by the invention, the dormitory building unit number that mode selection module can confirm rapidly that by stating dormitory number fault occurs, thereby confirm rapidly fault scene, and distinguish the type of fault by mode selection module, select different fault handling patterns, and fault is processed according to corresponding tupe by fault processing module.The personnel that report for repairment are in the time reporting for repairment, and without considering directly handling failure of school's logistics, the method can select different tupes to meet the processing demands of campus various faults automatically.
Brief description of the drawings
Fig. 1 is the process flow diagram that the intelligence of a preferred embodiment of the present invention is reported method for repairment;
Fig. 2 is the sub-process figure of step S1 in Fig. 1;
Fig. 3 is the sub-process figure of step S2 in Fig. 1;
Fig. 4 is the structured flowchart of the intelligent repair reporting system of a preferred embodiment of the present invention;
Fig. 5 is the minor structure block diagram of information receiving module in Fig. 4;
Fig. 6 is the minor structure block diagram of mode selection module in Fig. 4;
Fig. 7 is the minor structure block diagram of fault processing module in Fig. 4.
Embodiment
Understand for technical characterictic of the present invention, object and effect being had more clearly, now contrast accompanying drawing and describe the specific embodiment of the present invention in detail, following embodiment and accompanying drawing, only, for understanding better the present invention, do not do any restriction to the present invention.
Fig. 1 reports method for repairment for the embodiment of the present invention provides a kind of intelligence, and the method can be applied on PC or embedded computing equipment.This intelligence is reported method for repairment can be applied to the various fields such as report for repairment in bedroom, campus, residential property reports for repairment.
As shown in Figure 1, the method can comprise the steps:
The fault type information that S1, the reception personnel of reporting for repairment provide.
Fault type information can comprise which kind of facility goes wrong, and where the problem that facility occurs is positioned at etc., and such as the plank on bed damages, the power supply of water heater damages.
Alternatively, an electronic equipment with touch-screen (being user terminal apparatus) can be set, for the personnel of reporting for repairment provide operation interface, report the directly fault type information of click or entry device on touch-screen of personnel for repairment.Conveniently the personnel of reporting for repairment provide fault type information.For example, report personnel selection for repairment and select the facility breaking down, the parts of further having selected facility to break down after having selected, select to submit to after completing aforesaid operations, fault type information can be sent to background server.Communication is connected above-mentioned user terminal apparatus with background server, can be to be connected by netting twine, also can be connected by wireless modes such as 3G networks.
The building place that S2, automatic decision fault occur, and judge the type of described fault type information, according to type selecting internal staff's maintenance mode of described fault type information or outside maintenance mode.
The type of described fault type information can be divided into two classes or three classes or other, the quantity of type can independently arrange.Accordingly, fault handling pattern should be consistent with the type of fault type information.Alternatively, this step completes in background server.
Preferably, the fault type information that S2 can provide according to the personnel of reporting for repairment that receive is carried out the classification (for example belong to water power department or belong to carpenter etc.) of maintenance department automatically, automatically assigns the personnel of affiliated function, and provides job order.Can also determine and receive consumptive material according to maintenance list, the service condition of then adding up various consumptive materials, and can be according to the result of the statistics amount of purchase of the various consumptive materials of estimation automatically.By the present embodiment, can estimate accurately the amount of purchase of various consumptive materials, save maintenance cost.
S3, according to selected maintenance mode, fault is processed.
Background server notifies maintenance personal in time fault to be processed according to fault handling pattern.Such as by sending the specifying information of fault to maintenance personal's mobile phone, or background server directly puts through corresponding maintenance personal's phone, directly the specifying information of fault broadcast to maintenance personal by the method for voice.
S4, receive confirmation to fault handling result, and upgrade the treatment state of fault repairing information.
By the operation of step S4, can fault repairing information be upgraded and be added up, be convenient to adjust in time maintenance personal's quantity and responsible maintenance personal's number of various fault types.
Implement the beneficial effect of the embodiment of the present invention: by automatic confirmation fault scene, and by distinguishing the type of fault, select different fault handling patterns, and according to corresponding tupe, fault is processed.The personnel that report for repairment are in the time reporting for repairment, and without considering directly handling failure, the method can select different tupes to meet the guarantee processing demands of fault automatically.
Preferably, as shown in Figure 2, step S1 comprises following sub-step:
S11, user terminal apparatus receive the telephone number that reports personnel's input for repairment.
S12, described user terminal apparatus report personnel for repairment whether reporting for repairment in scope according to described telephone number judgement.If not reporting for repairment in scope, point out the personnel that report for repairment to stop reporting for repairment operation; If reporting for repairment in scope, carry out next step operation.
S13, described user terminal apparatus receive and report the fault type information of personnel's input for repairment and send it to background server.
Implement the beneficial effect of the embodiment of the present invention: the telephone number of inputting by the checking personnel that report for repairment is whether reporting for repairment in scope, can judge whether the personnel of reporting for repairment belong to the object of the service of reporting for repairment, avoided external staff's random operation or maloperation and discharged the waste of human resource that maintenance personal causes.
Preferably, as shown in Figure 3, step S2 comprises following sub-step:
S21, described background server receive the IP address of user terminal, the IP address of the described user terminal that sends described fault type information is contrasted with pre-stored user terminal IP address at described background server, in the time that contrast is consistent, confirm the building place that the described user terminal of the described fault type information of transmission is positioned at; Whether described background server belongs to maintenance management personnel's maintenance responsibility according to described fault type information failure judgement.
Alternatively, described background server can obtain based on LBS the positional information of user terminal.Can obtain by the radio communication network by telecommunications mobile operator (as GSM net, CDMA net) or outside locator meams (as GPS) positional information (geographic coordinate, or terrestrial coordinate) of user terminal.
S22, in the time that fault belongs to maintenance management personnel's maintenance responsibility, select internal staff maintenance mode; In the time that fault does not belong to maintenance management personnel's maintenance responsibility, select outside maintenance mode.
Implement the beneficial effect of the embodiment of the present invention: automatically determine according to the IP address of the user terminal of the information of transmission the building place that fault occurs, removed the step of selecting one by one from.And can be according to the different situations of fault, automatically select internal staff's maintenance mode and outside maintenance mode, thereby adapt to better different types of fault.
Preferably, described step S3 comprises:
In the time selecting outside maintenance mode, described fault type information is sent to the corresponding equipment guarantee of fault business by described background server, and described equipment guarantee business arranges outside maintenance personal to keep in repair to fault scene.
Can, in the time purchasing or electric equipment is installed, maintenance telephone or email address be stored in to background server, background server, according to the type information of equipment, is selected to put through phone and is played to the other side by speech method.Or the Email keeping in repair by transmission, to equipment guarantee business, notifies described equipment guarantee business to arrange outside maintenance personal to keep in repair to fault scene.
Preferably, in the time that equipment guarantee business does not have feedback information, can select to repeat to put through phone and play to the other side by speech method.Or the Email keeping in repair by transmission, to equipment guarantee business, notifies described equipment to guarantee to keep in good repair the operation that business arranges outside maintenance personal to keep in repair to fault scene.Or background server is notified staff's contact device guarantee business.
In the time selecting internal staff's maintenance mode, described background server is according to the priority of described fault type information failure judgement.In the time that fault belongs to emergency treatment priority, described background server arrangement inner maintenance personal preferentially process this fault; In the time that fault belongs to common process priority, the sequencing that the inner maintenance personal of described background server arrangement occurs according to fault is processed this fault.
The fault of emergency treatment priority refers to and need to process at once, otherwise can cause serious consequence, such as the breaking of water main, communication system paralysis.While receiving multiple troublshooting at the same time, arrange inner maintenance personal preferentially to process this fault.Normal priority refers to not too serious fault, such as the breakage of desk etc., can it be concentrated and be repaired.
Implement the beneficial effect of the embodiment of the present invention: the operation that described background server notifies described equipment guarantee business to arrange outside maintenance personal to keep in repair to fault scene automatically, avoid recruiting expensive that various specialized maintenance personnel bring, and can process the fault that various complicated electrical equipment occurs.
Preferably, when occurring that all inside maintenance personals are assigned with handling failure, the personnel of reporting for repairment report for repairment again, and when fault belongs to emergency treatment priority, described background server will arrange an inside maintenance personal who is processing common process priority to transfer the fault of processing this emergency treatment priority to.Can solve like this fault and occur when more simultaneously, inner maintenance personal allocates inadequate problem.
Preferably, step S3 also comprises described background server by the expectation processing time of described fault and reports progress msg for repairment and send to by application software in described service personnel's handheld device, and described handheld device is by the described expectation processing time and report progress msg for repairment and report personnel for repairment described in being shown to.
Traditional dormitory report for repairment method exist report for repairment after, the unfixed defect of time of maintenance personal's on-site maintenance.By implementing the embodiment of the present invention, there is following beneficial effect: the personnel that report for repairment, after reporting for repairment, have obtained in time the expectation processing time and reported progress msg for repairment, have facilitated and have reported for repairment the time that personnel placement is waited at dormitory.
As shown in Figure 4, the embodiment of the present invention also provides a kind of intelligent repair reporting system 1, and it comprises as lower module:
Information receiving module 10, the fault type information providing for receiving the personnel of reporting for repairment.
Fault type information can comprise which kind of facility goes wrong, and where the problem that facility occurs is positioned at etc., and such as the plank on bed damages, the power supply of water heater damages.Above information can independently arrange.
Mode selection module 20, the building place occurring for automatic decision fault, and judge the type of described fault type information, position of fault information, according to type selecting internal staff's maintenance mode of described fault type information, position of fault information or outside maintenance mode.
The type of described fault type information can be divided into two classes or three classes or other, the quantity of type can independently arrange.Accordingly, fault handling pattern should be consistent with the type of fault type information.Alternatively, mode selection module 20 can be realized its function by background server.
Fault processing module 30, for processing fault according to selected maintenance mode.
Background server notifies maintenance personal in time fault to be processed according to fault handling pattern.Such as by sending the specifying information of fault to maintenance personal's mobile phone, or background server directly puts through corresponding maintenance personal's phone, directly the specifying information of fault broadcast to maintenance personal by the method for voice.
State update module 40, for receiving the confirmation to fault handling result, and upgrades the treatment state of fault repairing information.
By state update module 40, can fault repairing information be upgraded and be added up, be convenient to adjust in time maintenance personal's quantity and responsible maintenance personal's number of various fault types.
Implement the beneficial effect of the embodiment of the present invention: by automatic confirmation fault scene, and by distinguishing the type of fault, select different fault handling patterns, and according to corresponding tupe, fault is processed.The personnel that report for repairment are in the time reporting for repairment, and without considering directly handling failure, the method can select different tupes to meet the processing demands of fault automatically.
Preferably, as shown in Figure 5, described information receiving module 10 comprises as lower unit:
Number receiving element 11, for receiving the telephone number that reports personnel's input for repairment according to user terminal apparatus.
Report scope judging unit 12 for repairment, for by described user terminal apparatus according to described telephone number judgement report personnel for repairment whether reporting for repairment in scope.If not reporting for repairment in scope, point out the personnel that report for repairment to stop reporting for repairment operation; If reporting for repairment in scope, the function of log-on message transmitting element 13.
Described information transmitting unit 13, for being received and reported for repairment the fault type information of personnel's input and send it to background server by described user terminal apparatus.
Implement the beneficial effect of the embodiment of the present invention: the telephone number of inputting by the checking personnel that report for repairment is whether reporting for repairment in scope, can judge whether the personnel of reporting for repairment belong to the object of the service of reporting for repairment, avoided external staff's random operation or maloperation and discharged the waste of human resource that maintenance personal causes.
Preferably, as shown in Figure 6, described mode selection module 20 comprises as lower unit:
Responsibility judging unit 21, for receive the IP address of user terminal by described background server, the IP address of the described user terminal that sends described fault type information is contrasted with pre-stored user terminal IP address at described background server, in the time that contrast is consistent, confirm the building place that the described user terminal of the described fault type information of transmission is positioned at; Whether belong to maintenance management personnel's maintenance responsibility according to described fault type information failure judgement by described background server.
Mode selecting unit 22, when belong to maintenance management personnel's maintenance responsibility in fault, selects internal staff's maintenance mode; In the time that fault does not belong to maintenance management personnel's maintenance responsibility, select outside maintenance mode.
Implement the beneficial effect of the embodiment of the present invention: automatically determine the concrete scene of fault according to the IP address of the user terminal of the information of transmission, removed step by step the selectively step of dot information from.And can be according to the different situations of fault, automatically select internal staff's maintenance mode and outside maintenance mode, thereby adapt to better different types of fault.
Preferably, as shown in Figure 7, described fault processing module comprises:
The first processing unit 31, in the time selecting outside maintenance mode, sends to the corresponding equipment guarantee of fault business by described background server by described fault type information.Described equipment guarantee business arranges outside maintenance personal to keep in repair to fault scene.
Can, in the time purchasing or electric equipment is installed, maintenance telephone or email address be stored in to background server, background server is according to the type information of equipment, and the first processing unit 31 is selected to put through phone and played to the other side by speech method.Or the Email keeping in repair by transmission, to equipment guarantee business, notifies described equipment guarantee business to arrange outside maintenance personal to keep in repair to fault scene.
Preferably, in the time that equipment guarantee business does not have feedback information, the first processing unit 31 can be selected to repeat to put through phone and play to the other side by speech method.Or the Email keeping in repair by transmission, to equipment guarantee business, notifies described equipment to guarantee to keep in good repair the operation that business arranges outside maintenance personal to keep in repair to fault scene.Or background server is notified staff's contact device guarantee business.
The second processing unit 32, for in the time selecting internal staff's maintenance mode, by described background server, according to the priority of described fault type information failure judgement, in the time that fault belongs to emergency treatment priority, described background server arrangement inner maintenance personal preferentially process this fault; In the time that fault belongs to common process priority, the sequencing that the inner maintenance personal of described background server arrangement occurs according to fault is processed this fault.
The fault of emergency treatment priority refers to and need to process at once, otherwise can cause serious consequence, such as the breaking of water main, communication system paralysis.While receiving multiple troublshooting at the same time, arrange inner maintenance personal preferentially to process this fault.Normal priority refers to not too serious fault, such as the breakage of desk etc., can it be concentrated and be repaired.
Implement the beneficial effect of the embodiment of the present invention: the operation that described background server notifies described equipment guarantee business to arrange outside maintenance personal to keep in repair to fault scene automatically, avoid recruiting expensive that various specialized maintenance personnel bring, and can process the fault that various complicated electrical equipment occurs.
Preferably, when occurring that all inside maintenance personals are assigned with handling failure, the personnel of reporting for repairment report for repairment again, and when fault belongs to emergency treatment priority, the second processing unit 32 will arrange an inside maintenance personal who is processing common process priority to transfer the fault of processing this emergency treatment priority to by described background server.Can solve like this fault and occur when more simultaneously, inner maintenance personal allocates inadequate problem.
Preferably, described fault processing module 3 also comprises warranty information Tip element, for by described background server by the expectation processing time of described fault and report progress msg for repairment and send to by application software described service personnel's handheld device, described handheld device is by the described expectation processing time and report progress msg for repairment and report personnel for repairment described in being shown to.
Traditional dormitory report for repairment method exist report for repairment after, the unfixed defect of time of maintenance personal's on-site maintenance.By implementing the embodiment of the present invention, there is following beneficial effect: the personnel that report for repairment, after reporting for repairment, have obtained in time the expectation processing time and reported progress msg for repairment, have facilitated and have reported for repairment the time that personnel placement is waited at dormitory.
In this instructions, each embodiment adopts the mode of going forward one by one to describe, and what each embodiment stressed is and the difference of other embodiment, between each embodiment identical similar part mutually referring to.
Professional can also further recognize, unit and the algorithm steps of each example of describing in conjunction with embodiment disclosed herein, can realize with electronic hardware, computer software or the combination of the two, for the interchangeability of hardware and software is clearly described, in the above description according to functional composition and the step of having described in general manner each example.These functions are carried out with hardware or software mode actually, depend on application-specific and the design constraint of technical scheme.Professional and technical personnel can realize described function with distinct methods to each specifically should being used for, but this realization should not exceed scope of the present invention.
The software module that the method for describing in conjunction with embodiment disclosed herein or the step of algorithm can directly use hardware, processor to carry out, or the combination of the two is implemented.Software module can be placed in random access memory, internal memory, ROM (read-only memory), electrically programmable ROM, electricity can sassafras except known any other forms of storage medium in programming ROM, register, hard disk, moveable magnetic disc, CD-ROM or technical field.
By reference to the accompanying drawings embodiments of the invention are described above; but the present invention is not limited to above-mentioned embodiment; above-mentioned embodiment is only schematic; instead of restrictive; those of ordinary skill in the art is under enlightenment of the present invention; not departing from the scope situation that aim of the present invention and claim protect, also can make a lot of forms, within these all belong to protection of the present invention.
Claims (10)
1. intelligence is reported a method for repairment, it is characterized in that, it comprises the steps:
The fault type information that S1, the reception personnel of reporting for repairment provide;
The building place that S2, automatic decision fault occur, and judge the type of described fault type information, according to type selecting internal staff's maintenance mode of described fault type information or outside maintenance mode;
S3, according to selected maintenance mode, fault is processed;
S4, receive confirmation to fault handling result, and upgrade the treatment state of fault repairing information.
2. intelligence as claimed in claim 1 is reported method for repairment, it is characterized in that, described step S1 comprises following sub-step:
S11, user terminal apparatus receive the telephone number that reports personnel's input for repairment;
S12, described user terminal apparatus report personnel for repairment whether reporting for repairment in scope according to described telephone number judgement; If not reporting for repairment in scope, point out the personnel that report for repairment to stop reporting for repairment operation; If reporting for repairment in scope, carry out next step operation;
S13, described user terminal apparatus receive and report the fault type information of personnel's input for repairment and send it to background server.
3. intelligence as claimed in claim 2 is reported method for repairment, it is characterized in that, described step S2 comprises following sub-step:
S21, described background server receive the IP address of user terminal, the IP address of the described user terminal that sends described fault type information is contrasted with pre-stored user terminal IP address at described background server, in the time that contrast is consistent, confirm the building place that the described user terminal of the described fault type information of transmission is positioned at; Whether described background server belongs to maintenance management personnel's maintenance responsibility according to described fault type information failure judgement;
S22, in the time that fault belongs to maintenance management personnel's maintenance responsibility, select internal staff maintenance mode; In the time that fault does not belong to maintenance management personnel's maintenance responsibility, select outside maintenance mode.
4. intelligence as claimed in claim 3 is reported method for repairment, it is characterized in that, described step S3 comprises:
In the time selecting outside maintenance mode, described fault type information is sent to the corresponding equipment guarantee of fault business by described background server, and described equipment guarantee business arranges outside maintenance personal to keep in repair to fault scene;
In the time selecting internal staff's maintenance mode, described background server is according to the priority of described fault type information failure judgement, and in the time that fault belongs to emergency treatment priority, described background server arrangement inner maintenance personal preferentially process this fault; In the time that fault belongs to common process priority, the sequencing that the inner maintenance personal of described background server arrangement occurs according to fault is processed this fault.
5. intelligence as claimed in claim 4 is reported method for repairment, it is characterized in that, described step S3 also comprises described background server by the expectation processing time of described fault and reports progress msg for repairment and send to by application software in described service personnel's handheld device, and described handheld device is by the described expectation processing time and report progress msg for repairment and report personnel for repairment described in being shown to.
6. an intelligent repair reporting system, is characterized in that, it comprises as lower module:
Information receiving module, the fault type information providing for receiving the personnel of reporting for repairment;
Mode selection module, the building place occurring for automatic decision fault, and judge the type of described fault type information, position of fault information, according to type selecting internal staff's maintenance mode of described fault type information, position of fault information or outside maintenance mode;
Fault processing module, for processing fault according to selected maintenance mode;
State update module, for receiving the confirmation to fault handling result, and upgrades the treatment state of fault repairing information.
7. intelligent repair reporting system as claimed in claim 6, is characterized in that, described information receiving module comprises as lower unit:
Number receiving element, for receiving the telephone number that reports personnel's input for repairment according to user terminal apparatus;
Report scope judging unit for repairment, for by described user terminal apparatus according to described telephone number judgement report personnel for repairment whether reporting for repairment in scope; If not reporting for repairment in scope, point out the personnel that report for repairment to stop reporting for repairment operation; If reporting for repairment in scope, the function of log-on message transmitting element;
Described information transmitting unit, for being received and reported for repairment the fault type information of personnel's input and send it to background server by described user terminal apparatus.
8. intelligent repair reporting system as claimed in claim 7, is characterized in that, described mode selection module comprises as lower unit:
Responsibility judging unit, for receive the IP address of user terminal by described background server, the IP address of the described user terminal that sends described fault type information is contrasted with pre-stored user terminal IP address at described background server, in the time that contrast is consistent, confirm the building place that the described user terminal of the described fault type information of transmission is positioned at; Whether belong to maintenance management personnel's maintenance responsibility according to described fault type information failure judgement by described background server;
Mode selecting unit, when belong to maintenance management personnel's maintenance responsibility in fault, selects internal staff's maintenance mode; In the time that fault does not belong to maintenance management personnel's maintenance responsibility, select outside maintenance mode.
9. intelligent repair reporting system as claimed in claim 8, is characterized in that, described fault processing module comprises:
The first processing unit, in the time selecting outside maintenance mode, sends to the corresponding equipment guarantee of fault business by described background server by described fault type information, and described equipment guarantee business arranges outside maintenance personal to keep in repair to fault scene;
The second processing unit, for in the time selecting internal staff's maintenance mode, by described background server, according to the priority of described fault type information failure judgement, in the time that fault belongs to emergency treatment priority, described background server arrangement inner maintenance personal preferentially process this fault; In the time that fault belongs to common process priority, the sequencing that the inner maintenance personal of described background server arrangement occurs according to fault is processed this fault.
10. intelligent repair reporting system as claimed in claim 9, it is characterized in that, described fault processing module also comprises warranty information Tip element, for by described background server by the expectation processing time of described fault and report progress msg for repairment and send to by application software described service personnel's handheld device, described handheld device is by the described expectation processing time and report progress msg for repairment and report personnel for repairment described in being shown to.
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| CN201410371526.0A CN104182819A (en) | 2014-07-31 | 2014-07-31 | Intelligent repair reporting method and system |
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| CN105468924A (en) * | 2015-12-18 | 2016-04-06 | 昆山韦睿医疗科技有限公司 | Maintenance method and maintenance system of peritoneal dialysis equipment |
| CN105868800A (en) * | 2016-03-23 | 2016-08-17 | 立德高科（昆山）数码科技有限责任公司 | Method and system for identifying and reading scenic spot fault two-dimensional code to upload scenic spot fault information |
| CN106066824A (en) * | 2016-05-26 | 2016-11-02 | 湖南洋达信息科技有限公司 | Breakdown Maintenance management system and method |
| CN106201805B (en) * | 2016-07-28 | 2020-02-14 | 北京百度网讯科技有限公司 | Method and device for detecting server failure |
| CN106201805A (en) * | 2016-07-28 | 2016-12-07 | 北京百度网讯科技有限公司 | For the method and apparatus detecting server failure |
| CN106296012A (en) * | 2016-08-12 | 2017-01-04 | 广州超级工联电子保修服务有限公司 | A kind of household electrical appliances after-sale service system |
| CN106326990A (en) * | 2016-08-25 | 2017-01-11 | 合肥美菱股份有限公司 | Intelligent refrigerator remote fault diagnosis and service system and method thereof |
| CN107016833A (en) * | 2017-04-24 | 2017-08-04 | 深圳市瑞荣创电子科技有限公司 | Public illumination supervisory systems and monitoring and managing method in building |
| CN107609653A (en) * | 2017-08-07 | 2018-01-19 | 深圳益强信息科技有限公司 | A kind of computer room based on Internet of Things reports method and system for repairment |
| CN107479437B (en) * | 2017-08-14 | 2019-09-13 | 南宁学院 | A kind of hydroelectric facility based on communication platform reports processing system for repairment |
| CN107479437A (en) * | 2017-08-14 | 2017-12-15 | 南宁学院 | A kind of hydroelectric facility based on communication platform reports processing system for repairment |
| CN108501980A (en) * | 2018-03-23 | 2018-09-07 | 固安信通信号技术股份有限公司 | The monitoring method and terminal device of track circuit equipment |
| CN108501980B (en) * | 2018-03-23 | 2021-04-02 | 固安信通信号技术股份有限公司 | Monitoring method of track circuit equipment and terminal equipment |
| CN108932755A (en) * | 2018-07-19 | 2018-12-04 | 广东艾科智泊科技股份有限公司 | A kind of notification method and device of parking lot anomalous event |
| CN109615091A (en) * | 2018-11-09 | 2019-04-12 | 无锡小天鹅股份有限公司 | The fault data processing methods of household electrical appliance, device, server and system after sale |
| CN110097196A (en) * | 2019-04-28 | 2019-08-06 | 深圳供电局有限公司 | Intelligent operation and maintenance management method and system |
| CN113743771A (en) * | 2021-09-01 | 2021-12-03 | 一汽解放汽车有限公司 | Scheduling system and method |
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