CN103763122A - Fault information processing method and service system - Google Patents
Fault information processing method and service system Download PDFInfo
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- CN103763122A CN103763122A CN201310729313.6A CN201310729313A CN103763122A CN 103763122 A CN103763122 A CN 103763122A CN 201310729313 A CN201310729313 A CN 201310729313A CN 103763122 A CN103763122 A CN 103763122A
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Abstract
The invention provides a fault information processing method and service system in order to solve the problem that a fault is not processed timely. The method includes the steps that geographic information of a user terminal is determined according to a fault removal request of the user terminal; position information acquired from maintenance terminals is adopted to be matched with the geographic information on the basis of actual distance, and the maintenance terminal closest to the user terminal is determined; fault repair information is sent to the maintenance terminal closest to the user terminal. The maintenance terminals are held by operation and maintenance personnel, and therefore the positions of the operation and maintenance personnel can be located at any time, and the maintenance terminal closest to the user terminal can be matched, namely, the operation and maintenance personnel closest to the fault can repair the fault, the fault processing speed and efficiency are improved, and influences of the fault on a user are reduced as much as possible.
Description
Technical field
The present invention relates to the communication technology, particularly relate to a kind of processing method of fault message, and a kind of service system of fault message processing.
Background technology
Along with CHINA RFTCOM Co Ltd information technology (Information Technology in recent years, IT) build and put more effort, information technoloy equipment quantity increases severely, Java 2 Platform Enterprise Edition (Java2Platform, Enterprise Edition, J2EE) etc. is widely used use, in the maintenance processes such as equipment, exist O&M undermanned, safeguard that pressure is excessive, lack effective monitoring means, lack the problems such as effective Application Monitoring.
Therefore need to set up the integrated operation management system of a set of broadcasting and TV (Integrated Operation Management System, IOMS) monitor in real time the operation conditions of the holographic view of each user and IT system, and effectively pre-alarm, the lasting availability of strengthening system, provide user's troubleshooting inspection supporting method, standard IT issue handling flow process, the stability of raising IT system, and guarantee the promptness that problem is recovered also to have promoted the use perception of End-Customer simultaneously.
But, current contact staff is by inquiring and inquiring about each professional system and carry out customer issue location, and after having located according to client place extensive area, select at random O&M personnel to send list, to the O&M personnel that assign, distributing electronic documents, is client's handling failure.If when O&M personnel are short of hands, can produce longer situation of O&M worksheet time, or institute's person of sending someone is improper, thereby causes troubleshooting not in time, affect user and use.
Summary of the invention
The invention provides a kind of processing method and service system of fault message, to solve, cause troubleshooting problem not in time.
In order to address the above problem, the invention discloses a kind of processing method of fault message, comprising:
According to the fault of user terminal, get rid of the geography information of the definite described user terminal of request;
The positional information that employing is obtained from maintenance terminal, carries out based on the mating of actual range with described geography information, determines the maintenance terminal the shortest with the distance of described user terminal;
The maintenance terminal the shortest to described distance sends fault repair information.
In optional embodiment of the present invention, the described fault according to user terminal is got rid of the definite described user's of request geography information, comprising: from the fault of user terminal, get rid of request and obtain user profile; According to described user profile, inquire about the normal address of described user terminal, and described normal address is converted into geographical coordinate and forms the geography information of described user terminal.
In optional embodiment of the present invention, the positional information that described employing is regularly obtained from maintenance terminal, carry out mating based on actual range with described geography information, determine the maintenance terminal the shortest with the distance of described user terminal, comprise: the positional information of obtaining pre-stored each maintenance terminal, wherein, described positional information is regularly from maintenance terminal, to obtain; Calculate respectively the actual range between each described positional information and described geography information, determine the maintenance terminal the shortest with the distance of described user terminal, wherein, described actual range comprises: air line distance and/or navigation distance.
In optional embodiment of the present invention, also comprise the step of obtaining positional information from maintenance terminal: regularly to described maintenance terminal, send Location Request according to the setting cycle time, and obtain the positional information of described maintenance terminal according to this Location Request feedback; Or, receive the positional information that described maintenance terminal regularly reported according to the setting cycle time; Described positional information is stored in buffer memory.
In optional embodiment of the present invention, determine with the shortest maintenance terminal of described user terminal distance before, also comprise: obtain the descriptor that each maintenance terminal is corresponding, wherein said descriptor comprise technical ability information and man-hour information; The fault message that adopts described fault to get rid of in request mates with described each descriptor successively, filters out the maintenance terminal of coupling; The shortest maintenance terminal of described distance definite and described user terminal, comprising: from the maintenance terminal of described coupling, determine the maintenance terminal the shortest with the distance of described user terminal.
The service system that the invention also discloses a kind of fault message processing, comprising:
Interface module, gets rid of the geography information of asking to determine described user terminal for the fault according to user terminal;
Distance calculation module, for adopting the positional information of obtaining from maintenance terminal, carries out based on the mating of actual range with described geography information, determines the maintenance terminal the shortest with the distance of described user terminal;
Query scheduling module, for sending fault repair information to the shortest maintenance terminal of described distance.
Interface module described in optional embodiment of the present invention, gets rid of request for the fault from user terminal and obtains user profile; According to described user profile, inquire about the normal address of described user terminal, and described normal address is converted into geographical coordinate and forms the geography information of described user terminal.
Distance calculation module described in optional embodiment of the present invention, for obtaining the positional information of pre-stored each maintenance terminal, wherein, described positional information is regularly from maintenance terminal, to obtain; Calculate respectively the actual range between each described positional information and described geography information, determine the maintenance terminal the shortest with the distance of described user terminal, wherein, described actual range comprises: air line distance and/or navigation distance.
Interface module described in optional embodiment of the present invention, also for regularly sending Location Request to described maintenance terminal according to the setting cycle time, and obtains the positional information of described maintenance terminal according to this Location Request feedback; Or, receive the positional information that described maintenance terminal regularly reported according to the setting cycle time; Described system also comprises: cache module, and for storing described positional information.
Distance calculation module described in optional embodiment of the present invention, also for obtaining the descriptor that each maintenance terminal is corresponding, wherein said descriptor comprise technical ability information and man-hour information; The fault message that adopts described fault to get rid of in request mates with described each descriptor successively, filters out the maintenance terminal of coupling; From the maintenance terminal of described coupling, determine the maintenance terminal the shortest with the distance of described user terminal.
Compared with prior art, the present invention includes following advantage:
From the fault of user terminal, get rid of request and obtain geography information, then adopt the positional information of obtaining from maintenance terminal, carry out mating based on actual range with described geography information, determine the maintenance terminal the shortest with the distance of described user terminal, and send fault repair information to this maintenance terminal.In the present invention, O&M personnel hold maintenance terminal, therefore can locate at any time O&M personnel's position, thereby match the shortest maintenance terminal of distance, make the nearest O&M personnel of distance fault can carry out the repairing of fault, processing speed and the efficiency of accelerating fault reduce the impact of fault on user as far as possible.
Accompanying drawing explanation
Fig. 1 is the process flow figure of the fault message that provides of the embodiment of the present invention one;
Fig. 2 is the process flow figure of the fault message that provides of the embodiment of the present invention two;
Fig. 3 is the service system structure chart of the fault message processing that provides of the embodiment of the present invention three;
Fig. 4 is system and the terminal communication schematic diagram that the embodiment of the present invention provides;
Fig. 5 is the optional structure chart of service system of the fault message processing that provides of the embodiment of the present invention three.
Embodiment
For above-mentioned purpose of the present invention, feature and advantage can be become apparent more, below in conjunction with the drawings and specific embodiments, the present invention is further detailed explanation.
A kind of method that the embodiment of the present invention provides pending accounts information to go out, can get rid of request and obtain geography information from the fault of user terminal, then adopt the positional information of obtaining from maintenance terminal, carry out mating based on actual range with described geography information, determine the maintenance terminal the shortest with the distance of described user terminal, and send fault repair information to this maintenance terminal.In the present invention, O&M personnel hold maintenance terminal, therefore can locate at any time O&M personnel's position, thereby match the shortest maintenance terminal of distance, make the nearest O&M personnel of distance fault can carry out the repairing of fault, processing speed and the efficiency of accelerating fault reduce the impact of fault on user as far as possible.
Embodiment mono-
With reference to Fig. 1, provided the process flow figure of the fault message that the embodiment of the present invention one provides.
When user terminal breaks down as information technoloy equipment, can send fault to service system and get rid of request, in this fault eliminating request, carry required parameter, required parameter comprises user profile, as user ID etc., can also comprise fault message, as the which side face of marking equipment goes wrong etc.
Thereby receive fault in service system, get rid of after request, can get rid of request and parse user profile from this fault, then according to this user profile, determine the geography information of this user terminal, also determine the physical location with terminal place.
Wherein, service system is accessing database system directly, according to user profile, determine the wherein geography information of this user terminal of storage, also can send request to business operation support system (Business & Operation Support System, BOSS), by the geography information of the user terminal stored in its database of BOSS system acquisition, the embodiment of the present invention does not limit this.
In the present embodiment, because needing O&M personnel, the maintenance of fault in person repairs, in order to grasp better fault and O&M personnel's situation, for each O&M staffing maintenance terminal, maintenance terminal is that a kind of mobile terminal is as mobile phone, panel computer etc., in this maintenance terminal, dispose positioner, thereby can orient O&M personnel's position.
Service system can communicate with maintenance terminal, if maintenance terminal and server are by socket communication, realizes the mutual of various information such as position, fault repair between the two.
Wherein socket also can be called socket, for describing IP address and port, is the handle of a communication chain.Main frame on Internet has generally moved multiple service softwares, and several services are provided simultaneously, and a Socket is all opened in every kind of service, and is tied on a port, and different ports is corresponding to different services.Thereby between the application program for service system and maintenance terminal, bind corresponding port, thereby communicate.
Service system can be obtained positional information from maintenance terminal, thereby this positional information is carried out to mating based on actual range with the geography information of user terminal, calculate the actual range of maintenance terminal and fault terminal, as both air line distance on geographical position, thereby can determine the maintenance terminal the shortest with user terminal distance, be also O&M personnel.
Wherein, the shortest actual range minimum that refers to of distance, therefore the shortest maintenance terminal of distance refers to when the actual range of measuring and calculating user terminal and each maintenance terminal, the maintenance terminal of actual range minimum between the two.
Can image distance send fault repair information from the shortest maintenance terminal, inform and use the O&M personnel of this maintenance terminal that user terminal is placed under repair, safeguarded.Therefore this fault repair information comprises the position of user terminal, the contents such as user profile and fault message.
In sum, can get rid of request and obtain geography information from the fault of user terminal, then adopt the positional information of obtaining from maintenance terminal, carry out mating based on actual range with described geography information, determine the maintenance terminal the shortest with the distance of described user terminal, and send fault repair information to this maintenance terminal.In the present invention, O&M personnel hold maintenance terminal, therefore can locate at any time O&M personnel's position, thereby match the shortest maintenance terminal of distance, make the nearest O&M personnel of distance fault can carry out the repairing of fault, processing speed and the efficiency of accelerating fault reduce the impact of fault on user as far as possible.
Embodiment bis-
On the basis of above-described embodiment, the present embodiment is further discussed the processing method of fault message.
In the present embodiment, fault message processing completes by user terminal, service system and maintenance terminal three parts, and wherein maintenance terminal is used for the collection of the geographical coordinate that carries out maintenance terminal, and sends these information to service system.Service system is mainly responsible for out the storage of data, processes, and the providing of interface, and it is divided into query scheduling service, interface service, and distance is calculated and the service such as cache management.Interface service is mainly used in collecting and gathering maintenance terminal passing the information of coming, cache management is for storing, organize, safeguard maintenance terminal and O&M personal information, distance is calculated for calculating two distances between geographical coordinate point, determine the nearer O&M personnel of distance users terminal, query scheduling service adopts interface that the nearer each O&M personnel's of distance users terminal query interface is provided, thereby carries out O&M personnel's scheduling.
With reference to Fig. 2, provided the process flow figure of the fault message that the embodiment of the present invention two provides.
Step 203, inquires about described user's normal address according to described user profile, and described normal address is converted into geographical coordinate and forms the geography information of described user terminal.
Can inquire about boss system according to user profile, therefrom obtain the normal address of user terminal, wherein normal address refers to the address character string of the user terminal of storing in boss system, include the building names such as country, province, city or rural area, street, house number, room Estate, mansion, or add again floor number, room number etc.
Owing to will calculating the actual range of user terminal and maintenance terminal, therefore this normal address to be converted into geographical coordinate, as latitude and longitude information etc., adopt the geography information of this geographical coordinate as user terminal.Wherein for normal address, be converted into the method for geographical coordinate a lot, the present invention does not limit this.
Because the maintenance terminal of safeguarding in system is many, it has certain maintenance area a common attendant, also in a region, there is part maintenance terminal, therefore position that can be based on user terminal, as determined the region at user terminal place in normal address, thereby first according to region, maintenance terminal is screened obtaining before positional information, then obtain the positional information of the each maintenance terminal filtering out.
Can obtain fault get rid of request after, to its positional information of maintenance terminal request, thus the positional information of the real-time each maintenance terminal of inquiry.But the problem such as network may cause the positional information of maintenance terminal to upload in time sometimes, positional information that therefore also can pre-stored maintenance terminal.
In optional embodiment of the present invention, from maintenance terminal, obtain the step of positional information: regularly to described maintenance terminal, send Location Request according to the setting cycle time, and obtain the positional information of described maintenance terminal according to this Location Request feedback; Or receive the positional information that described maintenance terminal regularly reported according to the setting cycle time; Described positional information is stored in buffer memory.
Because maintenance terminal is that O&M personnel hold, and O&M personnel's position is not constant, can be periodically to obtain when obtaining the positional information of maintenance terminal.Therefore, cycle time can be preset, as 5 minutes, 30 minutes etc., thereby positional information can be obtained when reaching cycle time.
And obtaining of positional information can be service system active request, can be also maintenance terminal active reporting.Be that a kind of method is when reaching setting cycle, service system is sent Location Request to maintenance terminal, and maintenance terminal is receiving after Location Request, and the position at self place is gathered, in collection position information, be the geographical position gathering, as the latitude and longitude information of position etc.Then this Location Request is responded, by the positional information of responsive feedback maintenance terminal, then service system is stored in the positional information of this maintenance terminal in buffer memory.
Another kind method is when reaching setting cycle, maintenance terminal starts the collection of the position to self place, collecting after the formation positional information of geographical position, positional information is reported to service system, thereby service system is stored in the positional information of this maintenance terminal in buffer memory.
In the embodiment of the present invention, described actual range comprises following at least one: air line distance and navigation distance.
Wherein, air line distance refers to the line distance of two geographical coordinates, between the geographical coordinate at user terminal place and the geographical coordinate at maintenance terminal place, carries out line, then calculates the length of the line segment of this line formation, thereby determines distance value.
Navigation distance refers to the definite distance in normal address based on user terminal and maintenance terminal place, considers the distance that the information such as the section of the position at user terminal place and the position at maintenance terminal place are determined.
For the maintenance terminal filtering out, can calculate respectively the actual range between the positional information of each maintenance terminal filtering out and the geography information of user terminal.If only calculate the one in air line distance and navigation distance, according to the actual range calculating, determine the maintenance terminal the shortest with the distance of described user terminal.If air line distance and navigation distance are both calculated, can determine the maintenance terminal the shortest with the distance of described user terminal in conjunction with two kinds of distances, be for example both configure weights, thereby determine the maintenance terminal the shortest with the distance of described user terminal by weighted calculation, and for example, take air line distance as main, take navigation distance as auxiliary, although the air line distance of a certain maintenance terminal is nearest, if the certain limit that navigation distance exceeds, as 10 kilometers, do not consider this maintenance terminal.
In optional embodiment of the present invention, determine with the shortest maintenance terminal of described user terminal distance before, also comprise: obtain the descriptor that each maintenance terminal is corresponding, wherein said descriptor comprise technical ability information and man-hour information; The fault message that adopts described fault to get rid of in request mates with described each descriptor successively, filters out the maintenance terminal of coupling; The shortest maintenance terminal of described distance definite and described user terminal, comprising: from the maintenance terminal of described coupling, determine the maintenance terminal the shortest with the distance of described user terminal.
Can also, to the above-mentioned maintenance terminal filtering out by region, further obtain the descriptor corresponding with maintenance terminal, descriptor comprise technical ability information and man-hour information.Wherein, technical ability information refers to the O&M personnel's that hold this maintenance terminal technical ability, as device category of its fault type that can process, maintenance etc.; Man-hour, information referred to the O&M personnel's of this maintenance terminal work state information, as current, whether it is its operating time, whether in the maintenance of carrying out equipment, be fault repair, if further comprise time started, Estimated Time Of Completion of fault repair etc. at repair a breakdown.
And, in fault, get rid of the fault message that also comprises user terminal in request, it is the kind of user terminal, thereby fault type is determined at the position of breaking down etc., and then the seeking time of wanting that comprises fault repair can adopt the fault message of user terminal and the descriptor of maintenance terminal to mate, determine respectively whether fault message and technical ability information mate, and determine this user terminal want seeking time whether with information matches in man-hour, thereby filter out the maintenance terminal of coupling.
Then by descriptor, maintenance terminal is screened, it can be the coupling screening that is described information after screening by region, also can be to calculate after actual range, to calculating the top N of distance, be described the coupling screening of information, from the maintenance terminal of described coupling, determine the maintenance terminal the shortest with the distance of described user terminal.
The technical scheme of above-mentioned fault message processing can be regarded as IOMS auxiliaryly sends single function, thereby assist, send unifunctional introducing, the system that solved cannot be known the problem of suitable O&M personnel positions, it is single more reasonable to make to send, directly improved the treatment effeciency of work order, thereby in the situation that maintaining existing O&M personnel amount, for network wins better user satisfaction.
Therefore, locating after the fault that client is user terminal, while needing group single, can arrive apart from its nearest O&M personnel according to the location finding of user terminal, and in conjunction with O&M personnel technical ability and man-hour, choosing suitable O&M personnel is that its group is single.
Embodiment tri-
On the basis of above-described embodiment, the present embodiment also provides a kind of service system of fault message processing.
With reference to Fig. 3, provided the service system structure chart of the fault message processing that the embodiment of the present invention three provides.
With reference to Fig. 4, system and terminal communication schematic diagram that the embodiment of the present invention provides have been provided.
The service system of this fault message processing comprises: interface module 301, distance calculation module 302 and query scheduling module 303.
Wherein, interface module 301, gets rid of the geography information of asking to determine described user for the fault according to user terminal; Distance calculation module 302, for adopting the positional information of obtaining from maintenance terminal, carries out based on the mating of actual range with described geography information, determines the maintenance terminal the shortest with the distance of described user terminal; Query scheduling module 303, for sending fault repair information to the shortest maintenance terminal of described distance.
In sum, can get rid of request and obtain geography information from the fault of user terminal, then adopt the positional information of obtaining from maintenance terminal, carry out mating based on actual range with described geography information, determine the maintenance terminal the shortest with the distance of described user terminal, and send fault repair information to this maintenance terminal.In the present invention, O&M personnel hold maintenance terminal, therefore can locate at any time O&M personnel's position, thereby match the shortest maintenance terminal of distance, make the nearest O&M personnel of distance fault can carry out the repairing of fault, processing speed and the efficiency of accelerating fault reduce the impact of fault on user as far as possible.
With reference to Fig. 5, provided the service system optional structure chart of the fault message processing that the embodiment of the present invention three provides.
The service system of this fault message processing also comprises: cache module.
Wherein, interface module 301, also for regularly sending Location Request to described maintenance terminal according to the setting cycle time, and obtains the positional information of described maintenance terminal according to this Location Request feedback; Or, receive the positional information that described maintenance terminal regularly reported according to the setting cycle time; Cache module 304, for storing described positional information.
In optional embodiment of the present invention, described interface module 301, gets rid of request for the fault from user terminal and obtains user profile; According to described user profile, inquire about the normal address of described user terminal, and described normal address is converted into geographical coordinate and forms the geography information of described user terminal.
In optional embodiment of the present invention, distance calculation module 302, for obtaining the positional information of pre-stored each maintenance terminal, wherein, described positional information is regularly from maintenance terminal, to obtain; Calculate respectively the actual range between each described positional information and described geography information, determine the maintenance terminal the shortest with the distance of described user terminal, wherein, described actual range comprises: air line distance and/or navigation distance.
In optional embodiment of the present invention, distance calculation module 302, also for obtaining the descriptor that each maintenance terminal is corresponding, wherein said descriptor comprise technical ability information and man-hour information; The fault message that adopts described fault to get rid of in request mates with described each descriptor successively, filters out the maintenance terminal of coupling; From the maintenance terminal of described coupling, determine the maintenance terminal the shortest with the distance of described user terminal.
For system embodiment, because it is substantially similar to embodiment of the method, so description is fairly simple, relevant part is referring to the part explanation of embodiment of the method.
Each embodiment in this specification all adopts the mode of going forward one by one to describe, and each embodiment stresses is and the difference of other embodiment, between each embodiment identical similar part mutually referring to.
The present invention can describe in the general context of the computer executable instructions of being carried out by computer, for example program module.Usually, program module comprises and carries out particular task or realize routine, program, object, assembly, data structure of particular abstract data type etc.Also can in distributed computing environment (DCE), put into practice the present invention, in these distributed computing environment (DCE), by the teleprocessing equipment being connected by communication network, be executed the task.In distributed computing environment (DCE), program module can be arranged in the local and remote computer-readable storage medium including memory device.
Finally, also it should be noted that, in this article, relational terms such as the first and second grades is only used for an entity or operation to separate with another entity or operating space, and not necessarily requires or imply and between these entities or operation, have the relation of any this reality or sequentially.And, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thereby the process, method, commodity or the equipment that make to comprise a series of key elements not only comprise those key elements, but also comprise other key elements of clearly not listing, or be also included as the intrinsic key element of this process, method, commodity or equipment.The in the situation that of more restrictions not, the key element being limited by statement " comprising ... ", and be not precluded within process, method, commodity or the equipment that comprises described key element and also have other identical element.
Processing method to a kind of fault message provided by the present invention and service system above, be described in detail, applied specific case herein principle of the present invention and execution mode are set forth, the explanation of above embodiment is just for helping to understand method of the present invention and core concept thereof; , for one of ordinary skill in the art, according to thought of the present invention, all will change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention meanwhile.
Claims (10)
1. a processing method for fault message, is characterized in that, comprising:
According to the fault of user terminal, get rid of the geography information of the definite described user terminal of request;
The positional information that employing is obtained from maintenance terminal, carries out based on the mating of actual range with described geography information, determines the maintenance terminal the shortest with the distance of described user terminal;
The maintenance terminal the shortest to described distance sends fault repair information.
2. method according to claim 1, is characterized in that, the described fault according to user terminal is got rid of the definite described user's of request geography information, comprising:
From the fault of user terminal, get rid of request and obtain user profile;
According to described user profile, inquire about the normal address of described user terminal, and described normal address is converted into geographical coordinate and forms the geography information of described user terminal.
3. method according to claim 1, is characterized in that, the positional information that described employing is regularly obtained from maintenance terminal is carried out based on the mating of actual range with described geography information, determines the maintenance terminal the shortest with the distance of described user terminal, comprising:
Obtain the positional information of pre-stored each maintenance terminal, wherein, described positional information is regularly from maintenance terminal, to obtain;
Calculate respectively the actual range between each described positional information and described geography information, determine the maintenance terminal the shortest with the distance of described user terminal, wherein, described actual range comprises: air line distance and/or navigation distance.
4. method according to claim 1, is characterized in that, also comprises the step of obtaining positional information from maintenance terminal:
Regularly to described maintenance terminal, send Location Request according to the setting cycle time, and obtain the positional information of described maintenance terminal according to this Location Request feedback; Or,
Receive the positional information that described maintenance terminal regularly reported according to the setting cycle time;
Described positional information is stored in buffer memory.
5. according to the method described in claim 1 or 3, it is characterized in that, before the shortest maintenance terminal of definite and described user terminal distance, also comprise:
Obtain the descriptor that each maintenance terminal is corresponding, wherein said descriptor comprise technical ability information and man-hour information;
The fault message that adopts described fault to get rid of in request mates with described each descriptor successively, filters out the maintenance terminal of coupling;
The shortest maintenance terminal of described distance definite and described user terminal, comprising: from the maintenance terminal of described coupling, determine the maintenance terminal the shortest with the distance of described user terminal.
6. a service system for fault message processing, is characterized in that, comprising:
Interface module, gets rid of the geography information of asking to determine described user terminal for the fault according to user terminal;
Distance calculation module, for adopting the positional information of obtaining from maintenance terminal, carries out based on the mating of actual range with described geography information, determines the maintenance terminal the shortest with the distance of described user terminal;
Query scheduling module, for sending fault repair information to the shortest maintenance terminal of described distance.
7. system according to claim 6, is characterized in that:
Described interface module, gets rid of request for the fault from user terminal and obtains user profile; According to described user profile, inquire about the normal address of described user terminal, and described normal address is converted into geographical coordinate and forms the geography information of described user terminal.
8. system according to claim 6, is characterized in that:
Described distance calculation module, for obtaining the positional information of pre-stored each maintenance terminal, wherein, described positional information is regularly from maintenance terminal, to obtain; Calculate respectively the actual range between each described positional information and described geography information, determine the maintenance terminal the shortest with the distance of described user terminal, wherein, described actual range comprises: air line distance and/or navigation distance.
9. system according to claim 6, is characterized in that: described interface module, also for regularly sending Location Request to described maintenance terminal according to the setting cycle time, and obtain the positional information of described maintenance terminal according to this Location Request feedback; Or, receive the positional information that described maintenance terminal regularly reported according to the setting cycle time; Described system also comprises: cache module, and for storing described positional information.
10. according to the system described in claim 6 or 8, it is characterized in that:
Described distance calculation module, also for obtaining the descriptor that each maintenance terminal is corresponding, wherein said descriptor comprise technical ability information and man-hour information; The fault message that adopts described fault to get rid of in request mates with described each descriptor successively, filters out the maintenance terminal of coupling; From the maintenance terminal of described coupling, determine the maintenance terminal the shortest with the distance of described user terminal.
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| CN105780381A (en) * | 2016-04-30 | 2016-07-20 | 杭州慧人科技有限公司 | Commercial washing machine maintenance and management system |
| CN106297072A (en) * | 2016-07-28 | 2017-01-04 | 武汉精伦电气有限公司 | A kind of method and system realizing the guiding of self-aided terminal intelligence |
| CN106251073A (en) * | 2016-08-01 | 2016-12-21 | 江苏谷德信息科技有限公司 | Intelligence O&M managing and control system |
| CN106713048A (en) * | 2017-01-20 | 2017-05-24 | 深圳怡化电脑股份有限公司 | Fault response method and system |
| CN107169861A (en) * | 2017-04-07 | 2017-09-15 | 平安科技（深圳）有限公司 | Site sales service system and method |
| CN107360212A (en) * | 2017-06-19 | 2017-11-17 | 广州市升龙灯光设备有限公司 | A kind of stage lighting maintaining method, electronic equipment and storage medium |
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| CN110097669A (en) * | 2019-04-19 | 2019-08-06 | 广东中安金狮科创有限公司 | Region security system |
| CN111681444A (en) * | 2020-05-12 | 2020-09-18 | 武汉恒鑫创赢科技有限公司 | Parking management method and device based on big data analysis |
| CN112394682A (en) * | 2020-11-24 | 2021-02-23 | 河南中中中环保设备有限公司 | Thermal cracking steam boiler linkage control system |
| CN113573345A (en) * | 2021-06-30 | 2021-10-29 | 广州市瀚云信息技术有限公司 | Fault signal processing method and device |
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