CN111325428A - Work order pushing method and device and storage medium - Google Patents
Work order pushing method and device and storage medium Download PDFInfo
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Abstract
The invention relates to the technical field of internet, and discloses a work order pushing method, a device and a storage medium, which are used for improving the speed and the accuracy of pushing a work order to be processed to proper business processing personnel so that the business processing personnel can quickly perform order grabbing and processing on the work order to be processed, wherein the method comprises the following steps: when a work order to be processed is monitored to be stored in a message queue, the work order is obtained from the message queue, and the work order is a receipt containing a geographical position of a service to be processed and a set of service contents; determining at least one service processing personnel information within a preset range from the geographic position according to the geographic position in the work order; and determining a target business processing personnel from the at least one business processing personnel information, and pushing the work order to the target business processing personnel so as to process the business to be processed in the work order.
Description
Technical Field
The invention relates to the technical field of internet, in particular to a work order pushing method, a work order pushing device and a storage medium.
Background
With the development of the internet, the application of the crowdsourcing service platform is more and more extensive, the platform service realizes the management of broadband service, intelligent networking, customer collecting service and intelligent home, and the subsequent platform user is increased at a high speed, the service volume is increased explosively, and the number of work orders is increased. In order to increase the processing speed, a plurality of service processing personnel suitable for processing a certain type of work order are generally searched in a database, the work order is pushed to the plurality of service processing personnel, the plurality of service processing personnel perform order grabbing, and then the service processing personnel who grab the work order process the work order. However, in the current push mode, the used database retrieval speed is low, the time overhead is large, the number of database connections is high, and information cannot be returned to the server in a delayed manner, so that the current situation that the processing of a high-concurrency work order is slow cannot be solved. Therefore, how to retrieve the appropriate business processing personnel from the database and push the work order for the appropriate business processing personnel more quickly is a consideration.
Disclosure of Invention
The embodiment of the invention provides a method and a device for pushing a work order and a storage medium, which are used for improving the speed and the accuracy of pushing a work order to be processed to proper business processing personnel, so that the business processing personnel can quickly perform order grabbing and processing on the work order to be processed.
In one aspect, an embodiment of the present invention provides a work order pushing method, including:
when a work order to be processed is monitored to be stored in a message queue, the work order is obtained from the message queue, and the work order is a receipt containing the geographic position of the service to be processed and the service content;
determining at least one service processing personnel information within a preset range from the geographic position according to the geographic position in the work order;
and determining a target business processing personnel from the at least one business processing personnel information, and pushing the work order to the target business processing personnel so as to process the business to be processed in the work order.
Optionally, the determining, according to the geographic location in the work order, information of at least one service processing person within a preset range from the geographic location specifically includes:
determining longitude and latitude coordinates of a geographic position in the work order;
and determining at least one service processing person information of which the position coordinate is located in a preset radius range with the longitude and latitude coordinate as a center, wherein each service processing person corresponds to one position coordinate.
Optionally, determining a target service processing person from the at least one service processing person information specifically includes:
determining a plurality of service processing personnel in a working state at the processing time from the at least one service processing personnel information according to the processing time required in the service to be processed;
carrying out pushing priority ordering on the plurality of service processing personnel according to a preset condition;
and determining the service processing personnel with the highest pushing priority in the plurality of service processing personnel as the target service processing personnel.
Optionally, the preset conditions include:
the working age of the service processing personnel, wherein the pushing priority is higher when the working age is longer; or
A distance between a business handler and a geographic location in the work order, wherein the closer the distance the higher the push priority; or
Evaluation of business processing personnel, wherein the higher the evaluation is, the higher the pushing priority is; or
A job level of the business handler, wherein a higher job level is a higher push priority.
Optionally, before the obtaining the work order from the message queue, the method further includes:
setting a routing key corresponding to the province of the work order according to the province information carried by the work order;
the determining of the information of at least one service processing person whose position coordinate is located in a preset radius range with the longitude and latitude coordinate as a center specifically comprises the following steps:
determining a database of the provinces where the work orders are located according to the routing keys of the work orders, wherein the database of each province comprises information of service processing personnel of each province;
and determining at least one service processing person information with the position coordinate positioned in a preset radius range taking the longitude and latitude coordinate as a center from the database.
Optionally, after the work order is pushed to the target business processing personnel, the method further includes:
receiving a processing result of the work order; and storing the processing result in the database.
On the other hand, an embodiment of the present invention further provides a work order pushing system, including:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring a work order from a message queue when monitoring that the work order to be processed is stored in the message queue, and the work order is a receipt containing the geographic position of a service to be processed and service content;
the determining unit is used for determining at least one piece of business processing personnel information within a preset range from the geographic position according to the geographic position in the work order;
and the pushing unit is used for determining a target business processing personnel from the at least one business processing personnel information and pushing the work order to the target business processing personnel so as to process the business to be processed in the work order.
Optionally, the determining unit is further configured to:
determining longitude and latitude coordinates of a geographic position in the work order;
and determining at least one service processing person information of which the position coordinate is located in a preset radius range with the longitude and latitude coordinate as a center, wherein each service processing person corresponds to one position coordinate.
Optionally, the pushing unit is further configured to:
determining a plurality of service processing personnel in a working state at the processing time from the at least one service processing personnel information according to the processing time required in the service to be processed;
carrying out pushing priority ordering on the plurality of service processing personnel according to a preset condition;
and determining the service processing personnel with the highest pushing priority in the plurality of service processing personnel as the target service processing personnel.
Optionally, the preset conditions include:
the working age of the service processing personnel, wherein the pushing priority is higher when the working age is longer; or
A distance between a business handler and a geographic location in the work order, wherein the closer the distance the higher the push priority; or
Evaluation of business processing personnel, wherein the higher the evaluation is, the higher the pushing priority is; or
A job level of the business handler, wherein a higher job level is a higher push priority.
Optionally, the device further includes a setting unit, where the setting unit is configured to set a routing key corresponding to the province of the work order according to the province information carried by the work order;
the determining unit is further configured to:
determining a database of the provinces where the work orders are located according to the routing keys of the work orders, wherein the database of each province comprises information of service processing personnel of each province;
and determining at least one service processing person information with the position coordinate positioned in a preset radius range taking the longitude and latitude coordinate as a center from the database.
Optionally, the apparatus further includes a receiving unit, where the receiving unit is configured to receive a processing result of the work order and store the processing result in the database.
In yet another aspect, an embodiment of the present invention further provides a work order pushing apparatus, which includes at least one processor and at least one memory, where the memory stores a program, and when the program is executed by the processor, the processor is caused to execute the steps of the method according to the first aspect.
In yet another aspect, the present invention also provides a storage medium storing computer instructions which, when executed on a computer, cause the computer to perform the steps of the method according to the first aspect.
In the embodiment of the invention, when the condition that the work order to be processed is stored in the message queue is monitored, the work order to be processed is obtained from the message queue, wherein the work order is a receipt containing the geographic position of the service to be processed and the service content; and determining at least one service processing personnel information within a preset range from the geographic position according to the geographic position in the to-be-processed service in the work order, then determining a target service processing personnel from the service processing personnel information, and pushing the work order to the target service processing personnel so that the target service processing personnel can process the to-be-processed work order. Therefore, the speed of determining the target business processing personnel is increased, and the speed of pushing the work order to the target business processing personnel is increased, so that the business processing personnel can quickly perform order grabbing and process the business request contained in the work order.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention.
Fig. 1 is a schematic view of an application scenario provided in an embodiment of the present invention;
fig. 2 is a flowchart of a work order pushing method according to an embodiment of the present invention;
fig. 3 is a structural diagram of a work order pushing system according to an embodiment of the present invention;
FIG. 4 is a diagram illustrating the storage of a work order into a message queue according to an embodiment of the present invention;
FIG. 5 is a schematic diagram of a work order pushing apparatus according to an embodiment of the present invention;
fig. 6 is a schematic diagram of another work order pushing device system according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the technical solutions of the present invention. All other embodiments obtained by a person skilled in the art without any inventive work based on the embodiments described in the present application are within the scope of the protection of the technical solution of the present invention.
In the prior art, when the work order data volume of a mass-pack platform exceeds ten million, a multi-user high-concurrency query method cannot fundamentally solve the problem of slow data retrieval, a database still needs to traverse a related data table when processing a user request, the time cost is high, the connection number of the database is high, information cannot be returned to a server in a delayed manner, and further the work order cannot be timely pushed to service processing personnel, so that the work order cannot be timely processed.
Therefore, the inventor of the invention, based on the improvement of the speed of pushing the work order to the business processing personnel, adopts the data retrieval mode of replacing the traditional linked list query by the spatial index when retrieving the information contained in the user request in the work order from the database, optimizes the data retrieval process, reduces the connection number of the database, improves the retrieval efficiency, enables the work order to be pushed to the business processing personnel more quickly and accurately, and further improves the speed of the business processing personnel to snatch the order.
Based on this, the embodiment of the present invention provides a work order pushing method, where when the number of work orders is large, the work orders subjected to simple interface verification may be stored in a message queue to wait for processing, and when it is monitored that the work orders to be processed are stored in the message queue, the work orders to be processed are obtained from the message queue, where the work orders are receipts including a geographic position of a service to be processed and service content, at least one piece of service processing staff information within a preset range from the geographic position is determined according to the geographic position of the service to be processed in the work orders, then a target service processing staff is determined from the service processing staff information, and the work orders are pushed to the target service processing staff so that the target service processing staff processes the work orders. Therefore, the target business processing personnel are determined from the database through the geographic position of the business to be processed in the work order and the preset conditions, the speed of determining the target business processing personnel is increased, meanwhile, the speed of pushing the work order to the target business processing personnel is also increased, and therefore the business processing personnel can quickly perform order grabbing and process business requests contained in the work order.
The work order pushing method in the embodiment of the invention can be applied to the application scenario shown in fig. 1. In this scenario, a terminal device 10 and a server cluster 11 are included, where the terminal device 10 is any intelligent electronic device capable of operating according to a program and automatically processing a large amount of data at a high speed, and such a terminal device 10 is a smart phone, an ipad, a computer, or the like. The server cluster 11 is composed of a plurality of servers, the number of the servers can be set according to task requirements, the terminal device 10 can communicate with the server cluster 11 through a network, and the network can be any one of communication networks such as a local area network, a wide area network or a mobile internet.
The terminal device 10 has a display function, and can be used for logging in a service platform to submit a service processing request work order, or receiving a work order pushed to service processing personnel, or the service processing personnel performing order grabbing and order receiving.
It should be noted that the above-mentioned application scenarios are only presented to facilitate understanding of the spirit and principles of the present invention, and the present invention is not limited in this respect. Rather, embodiments of the present invention may be applied in any scenario where applicable.
The work order pushing method provided by the embodiment of the invention is combined with the application scenario shown in fig. 1.
Referring to fig. 2, a work order pushing method according to an embodiment of the present invention includes:
step 201: and when the fact that the work order to be processed is stored in the message queue is monitored, the work order is obtained from the message queue, and the work order is a receipt containing the geographic position of the service to be processed and the service content.
The work order in the embodiment of the present invention may be a work order of broadband services, intelligent networking services, customer collecting services, intelligent home management services, and other services, and the service request included in the work order may be an order, a return order, a merge order, and the like, which is not limited specifically herein.
In the embodiment of the present invention, work orders of different provinces are processed by a unified processing system, see figure 3, after users of different provinces submit work orders for handling business, the work orders are synchronized to provincial nodes by the provincial platform, the provincial nodes check the work orders to determine whether the work orders are effective work orders, namely, whether the work order contains a request for transacting the business, whether the type of the business requested to be transacted is clear, whether the address of the business to be transacted is valid, whether the contact way is clear and the like is determined, the checked work order to be processed is transmitted to the Province Province module to divide the work order into provinces for processing, and then transmitting the work Order to a primary platform, and uniformly processing the work orders to be processed through a Provider work Order service module, an Order _ Center work Order Center module, an Order _ dispatch work Order scheduling module, an Order _ push work Order pushing module, an Order _ push timing task module and the like in the primary platform. In practice, in order to increase the processing speed of the work order, the work order to be processed may be distributed to different servers for processing in a load balancing manner, see fig. 4.
In the embodiment of the invention, when the number of various work orders to be processed is large, in order to reduce the burden of the database, the peak clipping processing can be performed on the work orders to be processed by adopting the message queue, namely the work orders to be processed are directly written into the message queue to wait for processing after simple interface verification is performed on the work orders to be processed. The message queue can be RabbitMQ, ActiveMQ, Kafka, etc. Therefore, the message queue can be monitored, and when the condition that the work order to be processed exists in the message queue is monitored, the work order to be processed can be obtained from the message queue to be further processed. The work order to be processed obtained from the message queue comprises information such as the name, the contact information, the geographic position of the service to be processed, the identification of the province of the work order, and the identification of the service type corresponding to the work order.
Step 202: and determining at least one piece of business processing personnel information within a preset range from the geographic position according to the geographic position in the work order.
In the embodiment of the present invention, as described above, the geographic position of the service to be processed is obtained from the message queue, and therefore, the longitude and latitude coordinates where the service to be processed is located in the work order to be processed can be determined according to the geographic position. Furthermore, each service processing person corresponds to a position coordinate, and when the position of the service processing person changes, the corresponding position coordinate is updated according to a preset time, for example, once every 5 minutes, 10 minutes or half an hour, and the coordinate position information of the service processing person is updated in the database storing the relevant information of the service processing person. Furthermore, the longitude and latitude coordinates of the geographic position of the service to be processed can be used as a query center point, the preset query distance is used as the radius, the database for storing the information of the service processing personnel in the radius range is called, and the information of at least one service processing personnel in the radius range is queried in a 2D spatial index mode, so that the data traversal operation is reduced, and the time for querying the information of the service processing personnel is further reduced. The database may be a MongoDB database, the number of inquired service processing personnel may be multiple or one, the preset inquiry distance may be 800 meters, one kilometer, two kilometers, and the like, and the preset inquiry distance may be specifically set according to actual requirements for handling services.
In an optional implementation manner, in the embodiment of the present invention, each province is configured with a respective database, and the database corresponding to each province stores the work order information and the information of the service processing staff belonging to the province. Therefore, according to the province information carried by the work order to be processed, the routing key corresponding to the province where the work order is located can be set for the work order to be processed, so that the database corresponding to the work order to be processed can be conveniently determined. The routing key essentially refers to a field (parameter) through which the database corresponding to the field can be found and the data source can be shunted. Specifically, a database of the province where the work order to be processed is located can be determined according to the routing key, and then at least one service processing person information within a preset radius range is determined from the database, wherein the position coordinate is located by taking the longitude and latitude coordinate of the geographic position where the service to be processed is located as the center.
In a specific practical process, as described above, the to-be-processed work order carries the service type identifier, and after determining the information of the service processing staff in the same province as the to-be-processed work order within the preset radius range according to the geographical location information of the to-be-processed service, at least one service processing staff capable of processing the service type in the to-be-processed work order within the preset radius range can be obtained from the determined information of the service processing staff according to the type of the to-be-processed service in the to-be-processed work order.
For example, suppose a city a belongs to the jurisdiction of B province, the preset query distance is one kilometer, if a user in the city a submits a work order for handling broadband services, the service type is broadband installation, and the longitude and latitude coordinates of the geographic location of the broadband installation are (x, y). The longitude and latitude coordinates (x, y) of the geographic position of broadband installation are taken as an inquiry center, one kilometer is taken as an inquiry radius, service processing personnel information within a kilometer range is inquired from a database corresponding to province B, and the obtained service processing personnel information of the broadband service comprises service processing personnel information related to the broadband service, such as installation personnel, maintenance personnel, dismantling personnel and the like, so after the service processing personnel information is inquired according to the geographic position of the broadband installation, the service processing personnel capable of processing the broadband installation are determined according to the service processing personnel within a kilometer range of the service class in the work order, and finally at least one service processing personnel capable of processing and installing the broadband within a kilometer range by taking the latitude coordinates (x, y) of the broadband installation ground route as the center is obtained.
Step 203: and determining a target business processing personnel from the information of at least one business processing personnel, and pushing the work order to the target business processing personnel so as to process the business to be processed in the work order.
In the embodiment of the present invention, the number of service processing staff in the information of at least one service processing staff capable of processing the service to be processed in the work order within the preset query radius range may be large, and in order to more timely and accurately push the work order to be processed to the service processing staff, a target service processing staff may be further determined from the at least one service processing staff and push the work order to be processed to the target processing staff, and the target processing staff may view the service to be processed through the terminal device 10 shown in fig. 1, so that the work order to be processed can be processed in time.
In the embodiment of the invention, the determined service processing personnel capable of processing the service to be processed in the work order within the preset query radius range comprise the service processing personnel in the working state and the working personnel for processing the rest time, and a situation that the time for submitting the work order is inconsistent with the time for processing the service desired by the user may exist, for example, after the user submits the work order for processing the service on monday but the work order is not at home because of a weekend accident, and requires Tuesday to process the service in the work order, after the service processing personnel capable of processing the service to be processed in the work order within the preset query radius range is determined, in order to avoid pushing the work order to be processed to the working personnel at the rest time, the work order to be processed is ensured to be processed in time, according to the time for processing the service in the work order, the service processing personnel capable of processing the service to be processed in the work order within the preset query radius range can be determined, and determining a plurality of service processing personnel in the working state, and then carrying out pushing priority and sequencing on the plurality of service processing personnel in the working state according to preset conditions, wherein the service processing personnel with the highest pushing priority is the target service processing personnel.
The preset condition may be one or more of information such as the working age, distance, job level, evaluation on the service processing staff, and the like of the service processing staff. The push priority ranking can be ranked according to the work age of service processing personnel, and the longer the work age is, the higher the push priority is; the business processing personnel can also be ranked according to the distance between the business processing personnel and the geographic position of the business to be processed, and the closer the distance is, the higher the pushing priority is; the method can also be ranked according to the evaluation of business processing personnel, and the higher the evaluation is, the higher the pushing priority is; the data can be sorted according to the job level of the service processing personnel, and the higher the job level is, the higher the pushing priority is.
In the embodiment of the invention, the target service processing personnel can be determined according to one pushing priority, or can be determined according to a plurality of pushing priorities, the target service processing personnel can be one service processing personnel or a plurality of service processing personnel, but in order to ensure that the service processing personnel carry out order grabbing and further ensure that the work order to be processed can be processed in time, a plurality of target service processing personnel are generally determined.
For example, continuing with the installation of the broadband as an example, assuming that the number of service handlers who can process the installation of the broadband within one kilometer range centering on the latitude coordinates (x, y) of the broadband installation ground is 50, and the preset work age is 3 years, the service handlers with the work age of 3 years can be determined from the 50 service handlers, assuming that 25 service handlers are 25, and the 25 service handlers are target service handlers, and the work order to be processed is pushed to the 25 service handlers. Or after 25 workers meeting the conditions are determined according to the preset work age, selecting service processors with evaluation more than or equal to 4 stars from the 25 service processors according to the evaluation of the service processors, and pushing the work order to be processed to the 17 people by assuming that 17 service processors with evaluation more than or equal to 4 stars are 17 people and the 17 people are target service processors.
Step 204: and receiving a processing result of the work order and storing the processing result in the database.
In the embodiment of the invention, after the work order to be processed is pushed to the target business processing personnel, the business processing personnel can perform order grabbing on the work order to be processed, the business processing personnel grabbing the work order to be processed can process the business to be processed in the work order, and the processing result of the work order can be uploaded after the business processing personnel finishes processing, so that after the processing result of the work order is received, the processing result of the work order can be stored in the database of the same provinces of the work order.
Therefore, by the method, when the number of the work orders is in the peak period, in order to improve the speed of work order processing, the preprocessed work orders to be processed can be stored in the message queue for processing after simple interface verification; when the fact that the work order to be processed is stored in the message queue is monitored, the work order to be processed is obtained from the message queue, wherein the work order is a receipt containing the geographic position of the service to be processed and service content; determining at least one service processing person within a preset range from the geographical position according to the geographical position of the service to be processed in the work order; and then, priority ranking is carried out according to the work age, evaluation, job level and the distance between the service processing personnel and the service to be processed, a plurality of service processing personnel with the highest priority ranking are determined from the at least one service processing personnel to be used as target service processing personnel, and the work order is pushed to the target service processing personnel, so that the work order to be processed can be pushed to the proper service processing personnel more quickly and accurately, and the target service processing personnel can quickly snatch and process the work order to be processed. Therefore, the speed of determining the target business processing personnel is increased, and the speed of pushing the work order to the target business processing personnel is also increased, so that the business processing personnel can quickly grab the work order, and further the work order to be processed can be processed in time.
Based on the same inventive concept, the embodiment of the present invention provides a work order pushing apparatus, and the specific implementation of the work order pushing method of the system may refer to the description of the above method embodiment, and repeated descriptions are omitted, as shown in fig. 5, the system includes:
the acquiring unit 52 is configured to acquire a work order from a message queue when it is monitored that the work order to be processed is stored in the message queue, where the work order is a receipt including a geographic location of a service to be processed and service content;
the determining unit 53 is configured to determine, according to the geographic position in the work order, at least one piece of information of the service processing staff within a preset range from the geographic position;
the pushing unit 54 is configured to determine a target business processing person from the at least one business processing person information, and push the work order to the target business processing person, so as to process a to-be-processed business in the work order.
Optionally, the determining unit 53 is further configured to:
determining longitude and latitude coordinates of a geographic position in the work order;
and determining at least one service processing person information of which the position coordinate is located in a preset radius range with the longitude and latitude coordinate as a center, wherein each service processing person corresponds to one position coordinate.
Optionally, the pushing unit 54 is further configured to:
determining a plurality of service processing personnel in a working state at the processing time from the at least one service processing personnel information according to the processing time required in the service to be processed;
carrying out pushing priority ordering on the plurality of service processing personnel according to a preset condition;
and determining the service processing personnel with the highest pushing priority in the plurality of service processing personnel as the target service processing personnel.
Optionally, the preset conditions include:
the working age of the service processing personnel, wherein the pushing priority is higher when the working age is longer; or
A distance between a business handler and a geographic location in the work order, wherein the closer the distance the higher the push priority; or
Evaluation of business processing personnel, wherein the higher the evaluation is, the higher the pushing priority is; or
A job level of the business handler, wherein a higher job level is a higher push priority.
Optionally, the apparatus further includes a setting unit 51, where the setting unit 51 is configured to set a routing key corresponding to the province of the work order according to the province information carried by the work order;
the determining unit 53 is further configured to:
determining a database of the provinces where the work orders are located according to the routing keys of the work orders, wherein the database of each province comprises information of service processing personnel of each province;
and determining at least one service processing person information with the position coordinate positioned in a preset radius range taking the longitude and latitude coordinate as a center from the database.
Optionally, the apparatus further includes a receiving unit 50, and the receiving unit 50 is configured to receive a processing result of the work order and store the processing result in the database.
Based on the same inventive concept, an embodiment of the present invention further provides a work order pushing system, as shown in fig. 6, including at least one processor 60 and at least one memory 61, where the memory 61 stores a program, and when the program is executed by the processor 60, the processor 60 is caused to execute the steps of the work order pushing method as described above.
Based on the same inventive concept, an embodiment of the present invention provides a computer-readable storage medium, which stores computer instructions that, when executed on a computer, cause the computer to execute the work order pushing method as described above.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (10)
1. A work order pushing method is characterized by comprising the following steps of;
when a work order to be processed is monitored to be stored in a message queue, the work order is obtained from the message queue, and the work order is a receipt containing the geographic position of the service to be processed and the service content;
determining at least one service processing personnel information within a preset range from the geographic position according to the geographic position in the work order;
and determining a target business processing personnel from the at least one business processing personnel information, and pushing the work order to the target business processing personnel so as to process the business to be processed in the work order.
2. The method according to claim 1, wherein the determining, according to the geographic location in the work order, at least one piece of information on a service processing person within a preset range from the geographic location specifically comprises:
determining longitude and latitude coordinates of a geographic position in the work order;
and determining at least one service processing person information of which the position coordinate is located in a preset radius range with the longitude and latitude coordinate as a center, wherein each service processing person corresponds to one position coordinate.
3. The method according to claim 1 or 2, wherein determining a target service handler from the at least one service handler information comprises:
determining a plurality of service processing personnel in a working state at the processing time from the at least one service processing personnel information according to the processing time required in the service to be processed;
carrying out pushing priority ordering on the plurality of service processing personnel according to a preset condition;
and determining the service processing personnel with the highest pushing priority in the plurality of service processing personnel as the target service processing personnel.
4. The method of claim 3, wherein the preset conditions include:
the working age of the service processing personnel, wherein the pushing priority is higher when the working age is longer; or
A distance between a business handler and a geographic location in the work order, wherein the closer the distance the higher the push priority; or
Evaluation of business processing personnel, wherein the higher the evaluation is, the higher the pushing priority is; or
A job level of the business handler, wherein a higher job level is a higher push priority.
5. The method of claim 2, wherein prior to said obtaining the work order from the message queue, the method further comprises:
setting a routing key corresponding to the province of the work order according to the province information carried by the work order;
the determining of the information of at least one service processing person whose position coordinate is located in a preset radius range with the longitude and latitude coordinate as a center specifically comprises the following steps:
determining a database of the provinces where the work orders are located according to the routing keys of the work orders, wherein the database of each province comprises information of service processing personnel of each province;
and determining at least one service processing person information with the position coordinate positioned in a preset radius range taking the longitude and latitude coordinate as a center from the database.
6. The method of claim 5, wherein after pushing the work order to the target business process person, the method further comprises:
and receiving a processing result of the work order, and storing the processing result in the database.
7. A work order pushing device, comprising:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring a work order from a message queue when monitoring that the work order to be processed is stored in the message queue, and the work order is a receipt containing the geographic position of a service to be processed and service content;
the determining unit is used for determining at least one piece of business processing personnel information within a preset range from the geographic position according to the geographic position in the work order;
and the pushing unit is used for determining a target business processing personnel from the at least one business processing personnel information and pushing the work order to the target business processing personnel so as to process the business to be processed in the work order.
8. The apparatus of claim 7, wherein the determining unit is further configured to:
determining longitude and latitude coordinates of a geographic position in the work order;
and determining at least one service processing person information of which the position coordinate is located in a preset radius range with the longitude and latitude coordinate as a center, wherein each service processing person corresponds to one position coordinate.
9. A work order pushing apparatus comprising at least one processor and at least one memory, wherein the memory stores a computer program which, when executed by the processor, causes the processor to perform the steps of the method of any one of claims 1 to 6.
10. A storage medium storing computer instructions which, when run on a computer, cause the computer to perform the steps of the method according to any one of claims 1-6.
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| CN201811535048.7A CN111325428A (en) | 2018-12-14 | 2018-12-14 | Work order pushing method and device and storage medium |
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Application publication date: 20200623 |