CN106056318A - Service staff work distribution method based on broadband access and system - Google Patents
Service staff work distribution method based on broadband access and system Download PDFInfo
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Abstract
The invention provides a service staff work distribution method based on broadband access and a system. The method comprises steps that S1, a work order is established by a server on the basis of demands, and the region information and a difficulty coefficient of the work order are acquired; S2, the position information of a service end in a corresponding region is acquired by the server on the basis of the region information, and the position information is stored in a temporary list; S3, a service end of service staff closest to the performing position of the work order is acquired by the server and is taken as a to-be-selected performing end; S4, work efficiency of the service staff of the to-be-selected performing end is calculated by the server; and S5, whether work efficiency of the service staff of the to-be-selected performing end satisfies a performing condition of the work order is determined by the server, and whether the work order is distributed to the to-be-selected performing end for work order performing is determined. Through the system and the method, work order distribution is carried out by utilizing the position information of the work order and the position information of each service end of the location region of the work order, and target-oriented performance and accuracy for work order distribution are substantially improved.
Description
Technical field
The present invention relates to the technical field of the performance management of Broadband Network Access, particularly to a kind of based on broadband access
Attendant works's distribution method and system and system.
Background technology
Flourish along with the Internet, supports facility based on broadband network, increase input, development of raising speed seems outstanding
For urgent.Wherein, broadband access is as servicing the working link of masses' last one kilometer, and labor intensive degree is the highest, directly test
Service quality, becomes the most important thing already.And along with broadband user's amount is more and more huger, the service personal of broadband access puts into into
Linearly increasing；Because of the many uncertainties made house calls, workload is difficult to statistics, and employee is passive, and work efficiency is also constantly in
Reduced levels, operator's cost remains high.
On the other hand the location track record of personnel and analytical technology have applied to multiple field, such as security night watching, weight
Point personnel's management and control, old children special population nurse etc., it is right to be realized by the integrated use of the technology such as GPS, mobile communication network, RFID
The timely tracking of destination object coordinate position, thus realize various intelligent Application.But, on market, by the position of these personnel
Put track and apply the application in terms of the employee work amount statistics and work distribution of some industries or professional field, the most empty
Lack.
Such as, the patent of Application No. 201310629344.4 discloses a kind of house analyzed based on human body motion track
Endowment safety-protection system, but this system needs to use independent hardware (photographic head), adds hardware cost expense, and this is simultaneously
Uniting utilizes background subtraction, time difference to extract the house old man in video also by stating intelligent analysis module, is equivalent to
It is complete monitoring, needs substantial amounts of memory space to carry out protocol failure data；The patent of Application No. 201410290738.6 is open
A kind of the smart mobile phone is utilized to carry out active Customer information acquisition and the method for service, by user's " inquiry operation " trigger bit
Confidence breath is uploaded, and there is the probability that a large amount of inoperative position information is uploaded, and user wishes to inquire about subway flow information, very may be used
Can inquire about outside metro area, and system needs record is user's positional information in subway, therefore may be used
Information can be caused the most comprehensive or inaccurate；" car sought by a kind of vehicle based on wechat to the patent of Application No. 201310720969.1
The positional information storage of Quick Response Code and finding method thereof " and the patent of Application No. 201410101001.5 " public based on wechat
The Intelligent car-searching service system of many platforms " it is all by label dot position information and to wait this information of return when needed thus reality
Existing expectation function, it is impossible to realize multiple spot track record and comparison.
And above-mentioned patent, only achieve user terminal information by various modes, notify back-end system, not
These user terminal informations are carried out Appropriate application, as applied to Workload Account and work distribution aspect.Thus, how basis
The industry particularity in telecommunications broadband access field, it is provided that a kind of technology can solve person works's distribution and the statistics in this field,
It is that the present invention needs to solve to improve attendant works's efficiency.
Summary of the invention
It is an object of the invention to provide a kind of attendant works's distribution method based on broadband access and system and be
System, with solve existing broadband access industry service person works distribute automaticity the highest, cannot sensible argument service end
Information, mode that its work is distributed the most traditional, thus cause the supervisory efficiency of Workload Account and work efficiency low,
It is unfavorable for the fast-developing problem of industry.
For achieving the above object, the invention provides a kind of attendant works's distribution method based on broadband access, bag
Include following steps:
S1: server sets up new work order according to the request broadband inserting service message received, and based on described request
The BAP(broadband access point) of broadband inserting service message obtains the area information belonging to described work order and work order degree-of-difficulty factor；
The position letter of the service end of service personal in S2: described server region based on described area information acquisition correspondence
Breath, and it is stored in temporary table；
S3: described server is according to work order described in distance in the described region of positional information acquisition in described temporary table
Perform the service end of the nearest service personal in position as actuating station to be selected；
S4: described server calculates the service personal's of actuating station to be selected according to historical data and described work order degree-of-difficulty factor
Work efficiency；
S5: described server judges whether the work efficiency of the service personal of described actuating station to be selected meets described work order
Execution condition, in this way, then distributes to described work order described actuating station to be selected and carries out work order execution, delete described interim row simultaneously
Table；As no, described temporary table deleted the positional information of service end corresponding to actuating station to be selected, and returns step S3.
Wherein, the execution condition in described step S5 is for complete described work order with described work efficiency in Preset Time
Execution.
It is preferred that in described step S2, farther include:
S21: described server obtains the travel path of the completed work order of each service end record；
The described travel path of each work order is combined by S22: described server on a time period；
S23: described server obtains the travel path of immediate work order based on current work order, then based on time current
Between section, obtain the positional information that service end is current.
It is preferred that in described step S21, farther include:
(1) described service end record of opening travel track when performing work order；
(2) travel path of current record is sent extremely through asynchronous response interface by described service end by the timing node preset
Server；
(3) travel path and the time period of correspondence thereof described in described server asynchronous refresh.
It is preferred that in described step S2, the method for the positional information that described server obtains service end specifically includes:
The positional information of current service end is obtained in real time by the positioner of service end, in step S3, described work order
The position that performs be the centre coordinate of described BAP(broadband access point) affiliated area.
It is preferred that further comprise the steps of: before described step S1
(A) described server sets up community information table, work order information table and employee's table, wherein, described community information table bag
Including the area information in several regions, described work order information table includes the service letter asking broadband inserting service message correspondence work order
Breath, including BAP(broadband access point), COS and work order degree-of-difficulty factor, described employee's table includes employee information, employee's COS
And the response time of the processed work order of employee, process time and movement locus；
(B) described server includes that several child servers, described server are that each child servers sets up trouble ticket pool, its
In, each child servers corresponds to a region, and described trouble ticket pool includes several work orders of corresponding region；
In the most described step S1, also include: when described server sets up new work order, believe according to the region belonging to work order
Breath is added into the trouble ticket pool of correspondence, and by described child servers, with the form of message, trouble ticket pool is pushed to corresponding region Nei Bao
The whole service ends contained；
In the most described step S2, also include: described child servers receives the competition for orders information from service end, and competition for orders is believed
The location information synchronizing of the service end that breath is corresponding feeds back to described server, and is stored in temporary table by described server.
During it is preferred that described child servers receives the competition for orders information from service end, first according to the information on services of work order
Judge to send the service personal corresponding to service end of competition for orders information whether to meet work order and perform condition, as no, described child servers
Feedback competition for orders failure notification is to service end, and in this way, described child servers is by anti-for the positional information of service end corresponding for competition for orders information
Feed described server；
Wherein, work order execution condition includes: described BAP(broadband access point) is positioned at the history rail of the service end sending competition for orders information
In mark, and described COS comprises in employee's COS of sub described employee's table.
It is preferred that described step S4 farther includes, described server obtains the service corresponding with described actuating station to be selected
The historical data of personnel, described historical data includes the individual work order response time t for each person of service personalr1And individual work order for each person
Time-consuming td1, the average work order response time t of the whole service personal of industryr2And the averagely time-consuming t of work orderd2, response weight a, time-consuming
Weight b and difficulty weight c, the most described work efficiency P is:
Wherein, N is work order degree-of-difficulty factor.
Present invention also offers a kind of attendant works's distribution system based on broadband access, including:
Server, for setting up new work order, based on belonging to work order according to the request broadband inserting service message received
Area information obtain the positional information of the service end of service personal in corresponding region, and positional information is stored in interim row
Table, and find out actuating station to be selected according to temporary table according to the nearest principle of positional information；
Buffer, is used for storing described temporary table, and when described server judges that actuating station to be selected meets work order and holds
After row condition, described temporary table is deleted, and described server judges that actuating station to be selected will after being unsatisfactory for work order execution condition
Positional information corresponding in described temporary table is deleted, and again selects actuating station to be selected in remaining positional information for institute
State server to rejudge；
Service end, is used for the positional information to described server providing services end, and performs after being assigned to work order
Work order；
Wherein, described service end is provided with positioner, and described service end obtains positional information by described positioner.
It is preferred that described server includes community information data base, work order information data base and employee database, described society
District's information database is for storing the area information in several regions, and wherein, each area information includes some BAP(broadband access point)s；
Described work order information data base asks the information on services of broadband inserting service message correspondence work order for storing, including
BAP(broadband access point), COS and work order degree-of-difficulty factor；
When described employee database is for storing the response of employee information, employee's COS and employee's processed work order
Between, process time and movement locus；
Wherein, described server includes that several child servers, described server are that each child servers sets up trouble ticket pool,
Each child servers corresponds to a region, and described trouble ticket pool includes several work orders of corresponding region, and described child servers is used
In the service end that trouble ticket pool is pushed to corresponding region.
It is preferred that described server includes:
Employee's travel path statistic unit, for storing travel path when each service end performs work order and the time of correspondence
Section；
Historical data statistic unit, for storing the historical data of service personal's completed work order situation, including the most
Complete the response time of work order, work order time-consumingly, and calculate the individual work order response time t for each person of any one service personalr1And
The individual time-consuming t of work order for each persond1, the average work order response time t of the whole service personal of industryr2And the averagely time-consuming t of work orderd2；
Work efficiency computing unit, for according to described historical data evaluation work efficiency P:
Wherein, a is response weight, and b is time-consuming weight, and c is difficulty weight.
Attendant works's distribution method based on broadband access of present invention offer and system, by utilizing the position of work order
The positional information of each service end in the region belonging to confidence breath and this work order carries out work order distribution, based on nearest principle by work order
Distribute to nearest service end and carry out work order execution.Meanwhile, the work efficiency of staff is considered during distribution, in order to judging should
Whether nearest personnel meet the needs that this work order performs.This work order method of salary distribution is particularly suitable in the middle of broadband access field
Attendant works distributes.It is easy to system based on BAP(broadband access point) position acquisition area information, then is obtained by server device
The position of service end so that targeted and the accuracy of distribution work order significantly improve, and then can improve the work of service personal
Efficiency.
Accompanying drawing explanation
Attendant works's distribution method flow chart based on broadband access that Fig. 1 provides for preferred embodiment；
The flow chart of the method for the acquisition service end current location information that Fig. 2 provides for preferred embodiment；
Fig. 3 obtains the flow chart of the travel path of each service end for the server that preferred embodiment provides；
Attendant works's distribution system configuration figure based on broadband access that Fig. 4 provides for preferred embodiment.
Detailed description of the invention
For the present invention is better described, hereby with a preferred embodiment, and coordinate accompanying drawing that the present invention is elaborated, specifically
As follows:
As it is shown in figure 1, attendant works's distribution method based on broadband access that the present embodiment provides, including step S1
～S5, specific as follows:
S1: server sets up new work order according to the request broadband inserting service message received, and based on described request
The BAP(broadband access point) of broadband inserting service message obtains the area information belonging to described work order and work order degree-of-difficulty factor.
Wherein, above-mentioned request broadband inserting service message comes from client, needs the client of broadband inserting service to lead to
Crossing client and send this request broadband inserting service message to server, wherein, the client in the present embodiment can be fixing
Phone, mobile phone, the computer of networking, PDA etc. can send a message to the equipment of server, and wherein, the message of transmission can
Think a series of operational order etc. that voice or word or the software product provided by server are inputted.Additionally, it is above-mentioned
Request broadband inserting service message includes the COS of broadband access that client needs, service time, BAP(broadband access point) etc..Its
In, server correspondence manages multiple regions, the corresponding multiple BAP(broadband access point)s in each region, i.e. would know that this by BAP(broadband access point)
Which region is work order belong to, and then carries out accurate work order distribution.
The position letter of the service end of service personal in S2: described server region based on described area information acquisition correspondence
Breath, and it is stored in temporary table.
Setting up temporary table according to positional information, this temporary table is directly used in the position inquiring about and judging service personal below
Put so that whois lookup has directionality.
S3: described server is according to work order described in distance in the described region of positional information acquisition in described temporary table
Perform the service end of the nearest service personal in position as actuating station to be selected.
Wherein, the position that performs of work order here is the BAP(broadband access point) affiliated area asking broadband inserting service corresponding
Centre coordinate.
S4: described server calculates the service personal's of actuating station to be selected according to historical data and described work order degree-of-difficulty factor
Work efficiency.
S5: described server judges whether the work efficiency of the service personal of described actuating station to be selected meets described work order
Execution condition, in this way, then distributes to described work order described actuating station to be selected and carries out work order execution, delete described interim row simultaneously
Table；As no, described temporary table deleted the positional information of service end corresponding to actuating station to be selected, and returns step S3.
Wherein, the execution condition in described step S5 is for complete described work order with described work efficiency in Preset Time
Execution.Wherein, Preset Time here refers to the COS institute corresponding with each work order list degree-of-difficulty factor that system prestores
The service time needed, also include what the distance in the service personal's distance service place according to current actuating station to be selected was generated
Service mileage required time.System calculates whether can complete work order in the Preset Time that this service is corresponding according to work efficiency.
Specifically: when there being a new work order request offer to make house calls, system is based on the data interaction with service end
From employee to be selected, selected distance is made house calls in place M kilometer services, and (M takes m1=2 for the first time, as do not found, takes m2 the most successively
=5, m3=10, m4=20, m5=30, m6=40, m7=50, m8=100 ..., until having found service personal to be selected be
Only) closest N number of service personal；For work efficiency index the highest person A in N number of service personal, the most preferentially it is appointed as sending
Singly visit object, as A refuses list, then look for the service personal that efficiency is the highest to be preferentially appointed as sending list in N-1 service personal of residue
Visiting object, as N-1, < when 0, then M takes m2, m3 successively ... time (until having found service personal to be selected), re-execute
Aforesaid operations, until system receives this service work order by the service personal's order at service end.
Certainly, in a preferred embodiment, after work order distributes to actuating station to be selected, also need to detect whether to receive from this to be selected
The confirmation of actuating station, as received, completes the distribution of this work order, and is carried out work order execution by actuating station to be selected.
Step (A), (B) is also included before above-mentioned step S1:
(A) described server sets up community information table, work order information table and employee's table, wherein, described community information table bag
Including the area information in several regions, described work order information table includes the service letter asking broadband inserting service message correspondence work order
Breath, including BAP(broadband access point), COS and work order degree-of-difficulty factor, described employee's table includes employee information, employee's COS
And the response time of the processed work order of employee, process time and movement locus.
(B) described server includes that several child servers, described server are that each child servers sets up trouble ticket pool, its
In, each child servers corresponds to a region, and described trouble ticket pool includes several work orders of corresponding region.
Then in above-mentioned steps S1, also include: when described server sets up new work order, believe according to the region belonging to work order
Breath is added into the trouble ticket pool of correspondence, and by described child servers, with the form of message, trouble ticket pool is pushed to corresponding region Nei Bao
The whole service ends contained.
Then in above-mentioned steps S2, also include: described child servers receives the competition for orders information from service end, and competition for orders is believed
The location information synchronizing of the service end that breath is corresponding feeds back to described server, and is stored in temporary table by described server.
The trouble ticket pool set up by step (A), (B), can be by child servers corresponding to each region by this region
Work order pushes to be responsible for the service personal in this region, in order to service personal carries out competition for orders by service end, then is judged by server
There is how many optional service end available for being currently needed for the work order of distribution.This in the way of trouble ticket pool, push work order number
According to service end, convenient management, and it is easy to the work order in service personal in region actively selects this region, then audited by server
Confirm which service end is work order distribute to processes, this work order method of salary distribution based on BAP(broadband access point) affiliated area, effectively
Improve the work order allocative efficiency of broadband inserting service.Certainly, it will be understood by a person skilled in the art that based on the present embodiment side
The service end of method, should comprise the software product of a work order distribution, such as APP or webpage etc., service personal by this software product with
Check the trouble ticket pool from server intuitively, and then carried out the competition for orders (selection) of work order again by this software product.
After trouble ticket pool is pushed to the whole service ends in corresponding region by child servers, this child servers waits from clothes
The response of business end, such as whether there is the service personal of service end to send competition for orders information by service end.When service end responds sub-services
After device, namely when child servers receives the competition for orders information from some service ends, need first according to the information on services of work order
Judge to send the service personal corresponding to service end of competition for orders information whether to meet work order and perform condition.If judged result is no, then
Child servers feedback competition for orders failure notification is yes to service end, such as judged result, and described child servers is by corresponding for competition for orders information
The positional information of service end feeds back to server.That is, in this way, server is all of in can adding up this region can
Performing the service end information of work order, the service personal that those service ends are corresponding simultaneously also has a mind to perform this work order, improves work order
The targeted of distribution and accuracy rate.
Wherein, the execution of the work order in the present embodiment condition includes: BAP(broadband access point) is positioned at the service end sending competition for orders information
Historical track in, and described COS comprises in employee's COS of sub described employee's table.That is, service end judges
Whether the historical act scope of the service end sending competition for orders information includes this BAP(broadband access point), it is to avoid service end is got over district and performed work order
The wasting of resources caused.Meanwhile, the COS of the broadband inserting service corresponding to this work order is treatable by service personal
Service, it is to avoid distribute personnel that are uncorrelated or that be bad at this service by mistake and go to perform work order and reduce efficiency.
As in figure 2 it is shown, in above-mentioned steps S2, obtain the method for service end current location information and specifically include following steps:
S21: described server obtains the travel path of the completed work order of each service end record；
The described travel path of each work order is combined by S22: described server on a time period；
S23: described server obtains the travel path of immediate work order based on current work order, then based on time current
Between section, obtain the positional information that service end is current.
The form of this track record based on completed work order carries out the mode positioned, it is not necessary to real by positioner
Shi Dingwei, relatively low to the equipment requirements of service end, and track when being performed by the statistics of the work order data to magnanimity and work order
Statistics, it is possible to obtain the travel path feature of the work order of BAP(broadband access point)s dissimilar, different, currently performs according to service personal
Work order type and BAP(broadband access point), and this work order perform time started and current time, this clothes can be estimated exactly
The position that business personnel are current, thus obtain the positional information of service end.This mode need not rely on the real-time positioning of location equipment
And the real-time Transmission of location data, anti-external interference is more preferable.
As it is shown on figure 3, above-mentioned step S21 farther includes:
(1) described service end record of opening travel track when performing work order；
(2) travel path of current record is sent extremely through asynchronous response interface by described service end by the timing node preset
Server；
(3) travel path and the time period of correspondence thereof described in described server asynchronous refresh.
Above-mentioned (1)～(3) carry out the method for record of the travel path of service end by set intervals by this section
The travel path of time is sent to server, and this mode makes service end need not pass by the real-time of holding position information with server
Defeated, i.e. it is easy to server direct goods travel path, also allows for service end Batch sending data, reduce service end and server
Between communication and process data pressure.
Certainly, in other preferred embodiments, in step S2, the method for the positional information that server obtains service end is concrete
For: the positional information of current service end is directly obtained in real time by the positioner of service end.As by GPS positioning software etc.
Location equipment obtains service end current location the most in real time, and passes to server in real time.The mode of this real-time Transmission excellent
Point is that the current location obtained is more accurate, and the degree of accuracy of position is only affected by positioner itself.
Step S4 farther includes, and described server obtains the history number of the service personal corresponding with described actuating station to be selected
According to, described historical data includes the individual work order response time t for each person of service personalr1And the individual time-consuming t of work order for each persond1, industry
The average work order response time t of whole service personalsr2And the averagely time-consuming t of work orderd2, response weight a, time-consuming weight b and difficulty
Degree weight c, the most described work efficiency P is:
Wherein, N is work order degree-of-difficulty factor, different types of work order, and degree-of-difficulty factor is different, and difficulty is the highest, and this coefficient is the least.
For each work order in historical data, server obtains the base of every work order execution time of each service end
Accurate specific as follows:
Work order response time=subscription time-order/competition for orders time,
Average work order is time-consuming=m-on-stream time when knocking off.
Accordingly, as shown in Figure 4, present embodiments provide a kind of attendant works based on broadband access and distribute system
System, this system specifically includes:
Server 410, for setting up new work order, based on work order institute according to the request broadband inserting service message received
The positional information of the service end of service personal in the region of the area information acquisition correspondence belonged to, and positional information is stored in interim row
Table, and find out actuating station to be selected according to temporary table according to the nearest principle of positional information；
Buffer 420, is used for storing described temporary table, and when described server judges that actuating station to be selected meets work order
After execution condition, described temporary table is deleted, and after described server judges that actuating station to be selected is unsatisfactory for work order execution condition
Positional information corresponding in described temporary table is deleted, and again select in remaining positional information actuating station to be selected for
Described server rejudges；
Service end 430, its quantity is multiple respectively service end 1～service ends n, for described server providing services
The positional information of end, and after being assigned to work order, perform work order；
Wherein, described service end is provided with positioner, and described service end obtains positional information by described positioner.
Above-mentioned server includes community information data base, work order information data base and employee database, and described community believes
Breath data base is for storing the area information in several regions, and wherein, each area information includes some BAP(broadband access point)s；
Work order information data base is for storing the information on services of request broadband inserting service message correspondence work order, including broadband
Access point, COS and work order degree-of-difficulty factor；
Employee database is for storing employee information, employee's COS and the response time of the processed work order of employee, place
Reason time and movement locus；
Wherein, described server includes that several child servers, described server are that each child servers sets up trouble ticket pool,
Each child servers corresponds to a region, and described trouble ticket pool includes several work orders of corresponding region, and described child servers is used
In the service end that trouble ticket pool is pushed to corresponding region.
Preferably, server includes:
Employee's travel path statistic unit, for storing travel path when each service end performs work order and the time of correspondence
Section；
Historical data statistic unit, for storing the historical data of service personal's completed work order situation, including the most
Complete the response time of work order, work order time-consumingly, and calculate the individual work order response time t for each person of any one service personalr1And
The individual time-consuming t of work order for each persond1, the average work order response time t of the whole service personal of industryr2And the averagely time-consuming t of work orderd2；
Work efficiency computing unit, for according to described historical data evaluation work efficiency P:
Wherein, a is response weight, and b is time-consuming weight, and c is difficulty weight.
Such as, server (managing multiple service station, the corresponding child servers in each service station) has increased a work order newly,
Broadband access address according to this user is determined the community 1 at this user place by system, because of service station A (a corresponding region)
Administering multiple community (containing community 1), therefore this work order can push to the child servers of service station A, now, child servers is according to clothes
The current location of employee a, b, c of business station A, pushes to work order and the service end of employee a, b, c, by the service of employee a, b, c
End submits competition for orders information to.When system detects from this work order affiliated area (taking the centre coordinate of community belonging to broadband access address)
Nearest service end is the service end of employee b, then the service end selecting employee b is service end to be selected.As this employee refuses list or 5 points
Order not yet in clock, will task another one employee c under this taking pulse by one finger nearby principle.More than it is and by nearby principle, task is divided
Dispensing can the application examples of personnel.
System select service end to be selected time, the work efficiency carried based on above-mentioned step S4, S5, i.e. can determine that these clothes
Whether business employee corresponding to end is the service personal of the service end being best suitable for performing this work order.This it is simultaneously based on service personal position
Put and the work order distribution method of work efficiency and system, be effectively improved allocative efficiency.
The above, the only detailed description of the invention of the present invention, but protection scope of the present invention is not limited thereto, and any
Those skilled in the art in the technical scope that the invention discloses, the deformation that the present invention is done or replacement, all should contain
Within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with described scope of the claims.
Claims (10)
1. attendant works's distribution method based on broadband access, it is characterised in that comprise the following steps:
S1: server sets up new work order according to the request broadband inserting service message received, and based on described request broadband
The BAP(broadband access point) of access service message obtains the area information belonging to described work order and work order degree-of-difficulty factor；
The positional information of the service end of service personal in S2: described server region based on described area information acquisition correspondence,
And it is stored in temporary table；
S3: described server is according to the execution of work order described in distance in the described region of positional information acquisition in described temporary table
The service end of the service personal that position is nearest is as actuating station to be selected；
S4: described server calculates the work of the service personal of actuating station to be selected according to historical data and described work order degree-of-difficulty factor
Efficiency；
S5: described server judges whether the work efficiency of the service personal of described actuating station to be selected meets the execution of described work order
Condition, in this way, then distributes to described work order described actuating station to be selected and carries out work order execution, delete described temporary table simultaneously；
As no, described temporary table deleted the positional information of service end corresponding to actuating station to be selected, and returns step S3.
Wherein, the execution condition in described step S5 is to complete to hold described work order with described work efficiency in Preset Time
OK.
Attendant works's distribution method based on broadband access the most according to claim 1, it is characterised in that described step
In rapid S2,
S21: described server obtains the travel path of the completed work order of each service end record；
The described travel path of each work order is combined by S22: described server on a time period；
S23: described server obtains the travel path of immediate work order based on current work order, then based on the current time
Section, obtains the positional information that service end is current.
Attendant works's distribution method based on broadband access the most according to claim 2, it is characterised in that described step
In rapid S21, farther include:
(1) described service end record of opening travel track when performing work order；
(2) travel path of current record is sent to service through asynchronous response interface by described service end by the timing node preset
Device；
(3) travel path and the time period of correspondence thereof described in described server asynchronous refresh.
Attendant works's distribution method based on broadband access the most according to claim 1, it is characterised in that described step
In rapid S2, the method for the positional information that described server obtains service end specifically includes: real-time by the positioner of service end
Obtaining the positional information of current service end, in step S3, the execution position of described work order is district belonging to described BAP(broadband access point)
The centre coordinate in territory.
Attendant works's distribution method based on broadband access the most according to claim 1, it is characterised in that described step
Further comprise the steps of: before rapid S1
(A) described server sets up community information table, work order information table and employee's table, wherein, if described community information table includes
The area information in dry region, described work order information table includes the information on services asking broadband inserting service message correspondence work order,
Including BAP(broadband access point), COS and work order degree-of-difficulty factor, described employee's table includes employee information, employee's COS and member
The response time of the processed work order of work, process time and movement locus；
(B) described server includes that several child servers, described server are that each child servers sets up trouble ticket pool, wherein,
Each child servers corresponds to a region, and described trouble ticket pool includes several work orders of corresponding region；
In the most described step S1, also include: when described server sets up new work order, will according to the area information belonging to work order
It adds corresponding trouble ticket pool, and comprise in trouble ticket pool being pushed to corresponding region with the form of message by described child servers
All service ends；
In the most described step S2, also include: described child servers receives the competition for orders information from service end, and by competition for orders information pair
The location information synchronizing of the service end answered feeds back to described server, and is stored in temporary table by described server.
Attendant works's distribution method based on broadband access the most according to claim 5, it is characterised in that described son
When server receives the competition for orders information from service end, first judge to send the service of competition for orders information according to the information on services of work order
Whether the service personal that end is corresponding meets work order performs condition, and as no, described child servers feedback competition for orders failure notification is to service
End, in this way, the positional information of service end corresponding for competition for orders information is fed back to described server by described child servers；
Wherein, work order performs condition and includes: described BAP(broadband access point) is positioned at the historical track of the service end sending competition for orders information,
And described COS comprises in employee's COS of sub described employee's table.
Attendant works's distribution method based on broadband access the most according to claim 1, it is characterised in that described step
Rapid S4 farther includes, and described server obtains the historical data of the service personal corresponding with described actuating station to be selected, described in go through
History data include the individual work order response time t for each person of service personalr1And the individual time-consuming t of work order for each persond1, the whole clothes of industry
The average work order response time t of business personnelr2And the averagely time-consuming t of work orderd2, response weight a, time-consuming weight b and difficulty weight c,
The most described work efficiency P is:
Wherein, N is work order degree-of-difficulty factor.
8. attendant works's distribution system based on broadband access, it is characterised in that including:
Server, for setting up new work order, based on the district belonging to work order according to the request broadband inserting service message received
The positional information of the service end of service personal in the region that domain information acquisition is corresponding, and positional information is stored in temporary table, and
Actuating station to be selected is found out according to the nearest principle of positional information according to temporary table；Buffer, is used for storing described temporary table, with
And when described server judges to be deleted by described temporary table after actuating station to be selected meets work order execution condition, and described service
Device judges that positional information corresponding in described temporary table is deleted after being unsatisfactory for work order execution condition by actuating station to be selected, and surplus
Remaining positional information selects actuating station to be selected again rejudge for described server；
Service end, is used for the positional information to described server providing services end, and performs work order after being assigned to work order；
Wherein, described service end is provided with positioner, and described service end obtains positional information by described positioner.
Attendant works's distribution system based on broadband access the most according to claim 8, it is characterised in that described clothes
Business device includes that community information data base, work order information data base and employee database, described community information data base are used for storing
The area information in several regions, wherein, each area information includes some BAP(broadband access point)s；
Described work order information data base is for storing the information on services of request broadband inserting service message correspondence work order, including broadband
Access point, COS and work order degree-of-difficulty factor；
Described employee database is for storing employee information, employee's COS and the response time of the processed work order of employee, place
Reason time and movement locus；
Wherein, described server includes that several child servers, described server are that each child servers sets up trouble ticket pool, each
Child servers corresponds to a region, and described trouble ticket pool includes several work orders of corresponding region, and described child servers is used for will
Trouble ticket pool is pushed to the service end of corresponding region.
Attendant works's distribution system based on broadband access the most according to claim 8, it is characterised in that described
Server includes:
Employee's travel path statistic unit, for storing travel path when each service end performs work order and the time period of correspondence；
Historical data statistic unit, for storing the historical data of service personal's completed work order situation, including respectively completing
The response time of work order, work order are time-consuming, and calculate the individual work order response time t for each person of any one service personalr1And individual
The average time-consuming t of work orderd1, the average work order response time t of the whole service personal of industryr2And the averagely time-consuming t of work orderd2；
Work efficiency computing unit, for according to described historical data evaluation work efficiency P:
Wherein, a is response weight, and b is time-consuming weight, and c is difficulty weight.
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| CN107808227A (en) * | 2017-09-21 | 2018-03-16 | 大唐软件技术股份有限公司 | A kind of distributing method and system of work order of constructing |
| CN108133321A (en) * | 2017-12-21 | 2018-06-08 | 广州供电局有限公司 | Specially become O＆M trustship work management method, system, medium and computer equipment |
| CN109886546A (en) * | 2019-01-17 | 2019-06-14 | 平安城市建设科技(深圳)有限公司 | Work order examines data statistical approach, device, equipment and readable storage medium storing program for executing |
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| CN107808227A (en) * | 2017-09-21 | 2018-03-16 | 大唐软件技术股份有限公司 | A kind of distributing method and system of work order of constructing |
| CN108133321A (en) * | 2017-12-21 | 2018-06-08 | 广州供电局有限公司 | Specially become O＆M trustship work management method, system, medium and computer equipment |
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| CN111325428A (en) * | 2018-12-14 | 2020-06-23 | 中移（杭州）信息技术有限公司 | Work order pushing method and device and storage medium |
| CN109886546A (en) * | 2019-01-17 | 2019-06-14 | 平安城市建设科技(深圳)有限公司 | Work order examines data statistical approach, device, equipment and readable storage medium storing program for executing |
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| CN111126816B (en) * | 2019-12-17 | 2024-04-02 | 北京天元创新科技有限公司 | Method and device for labor-hour management based on gridding management |
| CN111651255A (en) * | 2020-05-31 | 2020-09-11 | 成都新潮传媒集团有限公司 | Advertisement publishing task allocation method, device and system |
| CN112055069B (en) * | 2020-08-31 | 2023-12-05 | 深圳供电局有限公司 | Electric power automation equipment testing method and system |
| CN112055069A (en) * | 2020-08-31 | 2020-12-08 | 深圳供电局有限公司 | Electric power automation equipment testing method and system |
| CN112785013A (en) * | 2021-01-26 | 2021-05-11 | 北京嘀嘀无限科技发展有限公司 | Work order processing method and device, electronic equipment and storage medium |
| CN114693182A (en) * | 2022-05-30 | 2022-07-01 | 国网浙江省电力有限公司杭州供电公司 | Service work order data processing method based on cloud fusion technology |
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