CN108197908A - A kind of building operation management method, apparatus and system based on cloud platform - Google Patents
A kind of building operation management method, apparatus and system based on cloud platform Download PDFInfo
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- CN108197908A CN108197908A CN201810154784.1A CN201810154784A CN108197908A CN 108197908 A CN108197908 A CN 108197908A CN 201810154784 A CN201810154784 A CN 201810154784A CN 108197908 A CN108197908 A CN 108197908A
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- work order
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- service inventory
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
Abstract
The invention discloses a kind of building operation management method, apparatus and system based on cloud platform, the method includes：The service inventory that the management terminal for having verified that and authorizing is sent is received, and inquires in local data base whether be stored with all service entry information corresponding with the service inventory according to the service inventory；If so, corresponding work order is generated according to the service inventory；If it is not, then according to the service inventory and the first preset matching condition coupling vendor terminal；The service inventory is sent to the vendor terminal, and obtains the confirmation message that the vendor terminal is replied；Corresponding work order is generated according to the confirmation message；According to the work order and the second preset matching condition, user terminal is matched, and the work order is labeled as handling；It responds the work order that the user terminal is sent and completes request, the work order is labeled as having completed.The present invention can maximize realization personnel multiplexing, improve efficiency of operation, reduce cost, improve service quality.
Description
Technical field
The present invention relates to Resource Sharing Technology field more particularly to a kind of building operation management method based on cloud platform,
Apparatus and system.
Background technology
Business premises informationization is the intelligentized basic step of modern building, by the integrated use of various information technologies come
Change traditional building management mechanism.Intelligent building and the most important difference of traditional building, are " intelligence ".That is,
It not only has the function of the basic management of traditional commerce building, but also with intelligence (or wisdom)." intelligence " it is to be understood that
Have the function of certain " human-imitating intelligent " characteristic or.Intelligent building has the characteristics that following some：Have the function of to environment and using
Variation has sensing capability；With the ability for transmitting, handling perceptual signal or information；With comprehensive analysis, the ability judged；Tool
Have and make decision, send out the ability that command information provides action response.
In traditional building operating service, Each performs its own functions by staff, and task is fixed, and the working time is fixed, i.e., in building reality
The reusability of staff is low in the running of border, of high cost.If control cost, staff is reduced, then causes working efficiency relatively low,
Service quality is poor.While control cost, it is still building management so far to improve staff's reusability and service quality
Pain spot.
Invention content
Technical problem to be solved of the embodiment of the present invention is, provides a kind of building operation management side based on cloud platform
Method, apparatus and system can maximize realization personnel multiplexing, improve efficiency of operation, reduce cost, improve service quality.
In order to solve the above-mentioned technical problem, an embodiment of the present invention provides a kind of building operation management sides based on cloud platform
Method, including at least following steps：
The service inventory that the management terminal for having verified that and authorizing is sent is received, and local number is inquired according to the service inventory
According to whether being stored with all service entry information corresponding with the service inventory in library；It is whole that the management terminal includes building management
Hold and enter business administration terminal；
If so, generating corresponding work order according to the service inventory, and the work order is stored in local data base；
If it is not, then according to the service inventory and the first preset matching condition coupling vendor terminal；
The service inventory is sent to the vendor terminal, and obtains the confirmation letter that the vendor terminal is replied
Breath；
Corresponding work order is generated, and the work order is stored in local data base according to the confirmation message；
According to the work order and the second preset matching condition, user terminal is matched, and the work order is labeled as locating
Reason；
It responds the work order that the user terminal is sent according to the work order and completes request, it will be labeled as described in handling
Work order is labeled as having completed.
Further, according to the service inventory and the first preset matching condition coupling vendor terminal, specially：
According to the service inventory, the confession that related service item in the service inventory is capable of providing in local data base is inquired
Answer quotient and corresponding vendor terminal；The vendor terminal is the vendor terminal for having verified that and authorizing；
According to the first preset matching condition, vendor terminal is matched；First preset condition is the clothes according to supplier
Business price and geographical location are configured.
Further, according to the work order and the second preset matching condition, user terminal is matched, and the work order is marked
To handle, specially：
In the first preset time, repeat the steps of until matching and reply the user terminal that worksheet is asked：
According to the work order and the second preset matching condition, pre-set staff's letter in local data base is inquired
Breath, and match the user terminal with the work order to the staff of reply；The worker information is according to the work order
It is configured；
The work order is sent to the user terminal；
It responds the user terminal to be asked according to the worksheet that the work order is replied, the work order is labeled as locating
Reason.
Further, the building operation management method based on cloud platform, further includes：
When in first preset time, not matching the user terminal for replying worksheet request, then police is triggered
Report, and the alarm is fed back into the management terminal.
Further, it is according to that the second preset matching condition, which includes the corresponding staff of the user terminal,
Work order is configured, the currently processed work order number of packages of the corresponding staff of the user terminal is less than or equal to default number of packages, with
And the net cycle time of the corresponding current work order of staff of the user terminal is less than or equal to the second preset time.
Further, the service inventory includes service type, service object, skill requirement, service time and geography
Position；The confirmation message includes the service inventory；The work order includes work order label, action and working time；Its
In, the work order label includes job category, relevant enters enterprise and corresponding building position.
The embodiment of the present invention additionally provides a kind of building operation management device based on cloud platform, including：
Service inventory judging unit, the service inventory that the management terminal for having verified that and authorizing for reception is sent, and according to
All service entry information corresponding with the service inventory whether are stored in the service inventory inquiry local data base；It is described
Management terminal includes building management terminal and enters business administration terminal；
Vendor terminal matching unit, for when the service inventory judging unit exports not no result, according to described
Service inventory and the first preset matching condition coupling vendor terminal, and the service inventory is sent to supplier's end
End, and obtain the confirmation message that the vendor terminal is replied；
The work order for generating corresponding work order according to the confirmation message, and is stored in this by work order generation unit
Ground database；Or when the result that service inventory judging unit output is, corresponding work is generated according to the service inventory
It is single, and the work order is stored in local data base；
User terminal matching unit, for according to the work order and the second preset matching condition, matching user terminal, and will
The work order is labeled as handling；
Work order indexing unit is completed request according to the work order that the work order is sent for responding the user terminal, will be marked
The work order handled is denoted as to be labeled as having completed；
Alarm Unit, for whole when in first preset time, not matching the user for replying worksheet request
During end, then alarm is triggered, and the alarm is fed back into the management terminal.
Further, it is described according to the work order and the second preset matching condition, match user terminal, and by the work order
Labeled as handling, specially：
In the first preset time, repeat the steps of until matching and reply the user terminal that worksheet is asked：
According to the work order and the second preset matching condition, pre-set staff's letter in local data base is inquired
Breath, and match the user terminal with the work order to the staff of reply；The worker information is according to the work order
It is configured；
The work order is sent to the user terminal；
It responds the user terminal to be asked according to the worksheet that the work order is replied, the work order is labeled as locating
Reason.
The embodiment of the present invention additionally provides a kind of building operation management system based on cloud platform, including：Management terminal, confession
Answer quotient's terminal, user terminal and server；
The management terminal, for sending service inventory to the server；
Whether the server is stored with the service clearly for being inquired in local data base according to the service inventory
Single corresponding all service entry information；If so, generating corresponding work order according to the service inventory, and the work order is preserved
In local data base；If it is not, then according to the service inventory and the first preset matching condition coupling vendor terminal, and by described in
Service inventory is sent to the vendor terminal；
The vendor terminal, for sending confirmation message to the server according to the service inventory；
The server is additionally operable to generate corresponding work order, and the work order is stored in this according to the confirmation message
Ground database；
The server is additionally operable to according to the work order and the second preset matching condition, matches user terminal, and by described in
Work order is labeled as handling；
The user terminal completes request to the server for sending work order according to the work order；
The server is additionally operable to complete to ask according to the work order, will be marked labeled as the work order handled
To have completed；
The server is additionally operable to when the use in first preset time, not matching reply worksheet request
During the terminal of family, then alarm is triggered, and the alarm is fed back into the management terminal.
Further, it is described according to the work order and the second preset matching condition, match user terminal, and by the work order
Labeled as handling, specially：
In the first preset time, repeat the steps of until matching and reply the user terminal that worksheet is asked：
According to the work order and the second preset matching condition, pre-set staff's letter in local data base is inquired
Breath, and match the user terminal with the work order to the staff of reply；The worker information is according to the work order
It is configured；
The work order is sent to the user terminal；
It responds the user terminal to be asked according to the worksheet that the work order is replied, the work order is labeled as locating
Reason.
Implement the embodiment of the present invention, have the advantages that：
A kind of building operation management method, apparatus and system based on cloud platform provided in an embodiment of the present invention, by connecing
Receive the service inventory that the management terminal that has verified that and authorize is sent, and according to the service inventory inquire in local data base whether
It is stored with all service entry information corresponding with the service inventory；If so, corresponding work is generated according to the service inventory
It is single；If it is not, then according to the service inventory and the first preset matching condition coupling vendor terminal；The service inventory is sent
To the vendor terminal, and obtain the confirmation message that the vendor terminal is replied；It is corresponding according to confirmation message generation
Work order；According to the work order and the second preset matching condition, user terminal is matched, and the work order is labeled as locating
Reason；It responds the work order that the user terminal is sent and completes request, the work order is labeled as having completed.The embodiment of the present invention provides
A kind of building operation management method based on cloud platform, apparatus and system can maximize realization personnel multiplexing, improve operation
Efficiency reduces cost, improves service quality.
Description of the drawings
Fig. 1 is the flow diagram for the building operation management method based on cloud platform that first embodiment of the invention provides；
Fig. 2 is the structure diagram for the building operation management device based on cloud platform that second embodiment of the invention provides；
Fig. 3 is the structure diagram for the building operation management system based on cloud platform that third embodiment of the invention provides.
Specific embodiment
Below in conjunction with the attached drawing in the embodiment of the present invention, the technical solution in the embodiment of the present invention is carried out clear, complete
Site preparation describes, it is clear that described embodiment is only part of the embodiment of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, those of ordinary skill in the art are obtained every other without making creative work
Embodiment shall fall within the protection scope of the present invention.
It should be noted that the management terminal, vendor terminal and user terminal in the embodiment of the present invention can be mobile
Terminal and immobile terminal, immobile terminal include desktop computer, mobile terminal include smart mobile phone (Smart Phone,
Such as Android phone, iOS mobile phones), intelligent glasses, smartwatch, Intelligent bracelet, tablet computer, laptop, individual
The mobile internet device that digital assistants etc. can carry out wireless communication.
First embodiment of the invention：
Referring to Fig. 1, Fig. 1 is the stream for the building operation management method based on cloud platform that first embodiment of the invention provides
Journey schematic diagram.
In the present embodiment, the building operation management method based on cloud platform can be performed by server, hereafter
Server text executive agent is described.
The building operation management method based on cloud platform, including at least following steps：
The service inventory that the management terminal that S101, reception have verified that and authorize is sent, and inquired according to the service inventory
Whether with the service inventory corresponding all service entry information is stored in local data base.The management terminal includes building
Management terminal and enter business administration terminal.If so, generate corresponding work order according to the service inventory, and by the work order
It is stored in local data base.If it is not, then according to the service inventory and the first preset matching condition coupling vendor terminal.
In the present embodiment, the work order is to be generated according to the service inventory, and the service inventory includes but not limited to
Order specifics can be any job placement in building.It is understood that the service inventory is specifically included according to building
Service visitor in the daily management work of set time and the job placement of services client and building that operation actual conditions are made
The service request that family is sent out such as orders service request.
In the present embodiment, the management terminal is the building management terminal verified and authorized through Platform Server.Work as clothes
After business device receives the service inventory of management terminal transmission, the service inventory is parsed, and inquires in local data base
Whether with the service inventory corresponding all service entry information is stored with.The service entry information is advance in local data base
Typing and the related service information stored refer to that the related letter that building resource is serviced can be provided in this building immediately
Breath.When server inquires, and all service entry information corresponding with the service inventory are stored in local data base, then root
Corresponding work order is generated, and the work order is stored in local data base according to the service inventory.When server inquires local
When all service entry information corresponding with the service inventory are not stored in database, parse the service inventory and lacked
Weary service entry information, the service entry information based on shortage are supplied according to the service inventory and the first preset matching condition coupling
Answer quotient's terminal.
Wherein, according to the service inventory and the first preset matching condition coupling vendor terminal, specially：
According to the service inventory, the confession that related service item in the service inventory is capable of providing in local data base is inquired
Answer quotient and corresponding vendor terminal；The vendor terminal is the vendor terminal for having verified that and authorizing.
According to the first preset matching condition, vendor terminal is matched；First preset condition is the clothes according to supplier
Business price and geographical location are configured.
It should be noted that the service inventory include service type, service object, skill requirement, service time and
Geographical location.The confirmation message includes the service inventory.When the work order includes work order label, action and work
Between.Wherein, the work order label includes job category, relevant enters enterprise and corresponding building position.
S102, the service inventory is sent to the vendor terminal, and obtains the vendor terminal and reply really
Recognize information.
In the present embodiment, the vendor terminal is the vendor terminal that Platform Server is verified and authorized.That is,
The supplier registers in this platform, and the information and supplied goods information of the supplier have pre-saved simultaneously real-time update
With in local data base.
The service inventory is sent to the vendor terminal by Platform Server, and the vendor terminal confirms the clothes
Business inventory, and the confirmation message replied.
It should be noted that for ordering and service, the service inventory includes ordering party's title, geographical location, order
It is required that and order goods information.The confirmation message includes service inventory and distribution time.The work order includes work order label, work
Make content and working time.Wherein, the work order label includes job category, relevant enters enterprise and corresponding building position
It puts.Wherein, the building position specifically further include floor, unit number, area, enter company and with unit number correspondence
Deng.
S103, corresponding work order is generated, and the work order is stored in local data base according to the confirmation message.
In the present embodiment, the work order includes work order label, action and working time.Wherein, the work order mark
Label include job category, relevant enter enterprise and corresponding building position.It is understood that the work order, i.e. personnel, work
Make and the time distributes information.Staff can accurately perform task according to the work order.
S104, according to the work order and the second preset matching condition, match user terminal, and by the work order labeled as just
It is handling.
It is total in the present embodiment, it is described according to the work order and the second preset matching condition, user terminal is matched, and by described in
Work order is labeled as handling, specially：
In the first preset time, repeat the steps of until matching and reply the user terminal that worksheet is asked.
According to the work order and the second preset matching condition, pre-set staff's letter in local data base is inquired
Breath, and match the user terminal with the work order to the staff of reply；The worker information is according to the work order
It is configured.
The work order is sent to the user terminal.
It responds the user terminal to be asked according to the worksheet that the work order is replied, the work order is labeled as locating
Reason.
Wherein, it is according to the work order that the second preset matching condition, which includes the corresponding staff of the user terminal,
It is configured, the currently processed work order number of packages of the corresponding staff of the user terminal is less than or equal to default number of packages, Yi Jisuo
The net cycle time for stating the current work order of the corresponding staff of user terminal is less than or equal to the second preset time.
Wherein, the work order includes work order label, action and working time.Wherein, the work order label includes work
Make type, relevant enter enterprise and corresponding building position.It is understood that the work order, i.e. personnel, work and time
Distribute information.Staff can accurately perform task according to the work order.Staff is is set according to the work order
It puts.It is understood that pre-set staff has the workmanship of the corresponding work order of processing, such as sale, repair etc.,
And pre-set staff has the correspondence job placement for handling the work order, that is, is responsible for floor, corporate client etc..
It should be noted that the working hour of the work order is generated according to service inventory, server is according to work order reality
The current working condition of staff described in Shi Gengxin can be tallied with the actual situation, such as keep away with ensuring that new work order is sent with charge free
Exempt from work order number of packages, working hour and the conflict of building position of same staff.
In the present embodiment, for ordering and service, after building management side is by the unified order goods of platform, platform clothes
Business device also needs to the centralized purchasing commodity of platform distributing to a building, and carry out the time and work of building staff
Dynamic dispatching distributes.It should be noted that the staff is the personnel of facility and enterprises service in building, Ke Yiwei：
Property, with the related personnel of property partner services building, cleaning worker, enterprises service supplier etc..
It should be noted that in the first preset time, repeat the steps of until matching and reply worksheet request
User terminal：
Server inquires pre-set work people in local data base according to the work order and the second preset matching condition
Member's information, and match the user terminal with the work order to the staff of reply.Then the work order is sent to the use
Family terminal, and respond the user terminal and asked according to the worksheet that the work order is replied, by the work order labeled as
Processing.
Wherein, the worker information is is configured according to the work order.It is understood that when work order generates
Afterwards, Platform Server can match the user terminal of the worksheet request of reply according to work order.That is, there is staff confirmed
Work order can perform the corresponding work of work order at once.
It should be noted that in order to improve the reusability of staff and improve the working efficiency of staff, when some
When meeting the staff of matching condition currently still has certain work order not complete, Platform Server can be according to the second preset matching
Condition calculates the net cycle time of the unfinished work order of the staff and work order number of packages, and judges whether to match work people
The user terminal of member.Such as：The regular time in one day, system scan the current express delivery not being dispatched or want house call
Express delivery (scene of part is posted by enterprise) matches and distributes to the corresponding staff for meeting matching condition at once, temporarily regardless of him
Currently whether there is unfinished task.
S105, the response user terminal complete request according to the work order that the work order is sent, and will be labeled as handling
The work order labeled as having completed.
In the present embodiment, when staff completes current work order, corresponding work can be sent by user terminal
It is single to complete request to Platform Server.Platform Server is completed to ask according to the work order, will be labeled as described in handling
Work order is labeled as having completed, and feeds back work order and complete information to the management terminal.
Further, the building operation management method based on cloud platform, further includes：
When in first preset time, not matching the user terminal for replying worksheet request, then police is triggered
Report, and the alarm is fed back into the management terminal.
In the present embodiment, the work order includes work order label, action and working time.When the work according to work order
The processing that the work order is given tacit consent to or replied in the time of setting without the user terminal of staff to time is asked, that is, is not worked
When personnel's processing should be i.e. by overdue work order, automatic trigger alarm, and the alarm is fed back into the management terminal, by building
Manager's emergent management avoids causing heavy losses or serious consequence.
It should be noted that when the server detects the presence of abnormal work order, that is, trigger alarm.The exception work
It is single, including no staff processing should i.e. by overdue work order, in the case where there is staff's processing in work order working hour Inner
Still show the work order that the work order of the state of processing, staff cannot be handled correctly due to operation error.
A kind of building operation management method based on cloud platform provided in this embodiment, by receiving what is had verified that and authorize
The service inventory that management terminal is sent, and inquired in local data base and whether be stored with and the service according to the service inventory
The corresponding all service entry information of inventory；If so, corresponding work order is generated according to the service inventory；If it is not, then according to institute
State service inventory and the first preset matching condition coupling vendor terminal；It is whole that the service inventory is sent to the supplier
End, and obtain the confirmation message that the vendor terminal is replied；Corresponding work order is generated according to the confirmation message；According to described
Work order and the second preset matching condition match user terminal, and the work order are labeled as handling；It is whole to respond the user
The work order that end is sent completes request, and the work order is labeled as having completed.A kind of building based on cloud platform provided in this embodiment
Space operation management method can maximize realization personnel multiplexing, improve efficiency of operation, reduce cost, improve service quality.
Second embodiment of the invention：
Referring to Fig. 2, Fig. 2 is the knot for the building operation management device based on cloud platform that second embodiment of the invention provides
Structure schematic diagram.
The building operation management device based on cloud platform, including：
Service inventory judging unit 201, for receiving the service inventory that the management terminal for having verified that and authorizing is sent, and root
Inquire in local data base whether be stored with all service entry information corresponding with the service inventory according to the service inventory；Institute
Management terminal is stated to include building management terminal and enter business administration terminal.
In the present embodiment, the work order is to be generated according to the service inventory, and the service inventory includes but not limited to
Order specifics can be any job placement in building.It is understood that the service inventory is specifically included according to building
Service visitor in the daily management work of set time and the job placement of services client and building that operation actual conditions are made
The service request that family is sent out such as orders service request.
In the present embodiment, the management terminal is the building management terminal verified and authorized through Platform Server.Work as clothes
After business device receives the service inventory of management terminal transmission, the service inventory is parsed, and inquires in local data base
Whether with the service inventory corresponding all service entry information is stored with.The service entry information is advance in local data base
Typing and the related service information stored refer to that the related letter that building resource is serviced can be provided in this building immediately
Breath.When server inquires, and all service entry information corresponding with the service inventory are stored in local data base, then root
Corresponding work order is generated, and the work order is stored in local data base according to the service inventory.When server inquires local
When all service entry information corresponding with the service inventory are not stored in database, parse the service inventory and lacked
Weary service entry information, the service entry information based on shortage are supplied according to the service inventory and the first preset matching condition coupling
Answer quotient's terminal.
Wherein, according to the service inventory and the first preset matching condition coupling vendor terminal, specially：
According to the service inventory, the confession that related service item in the service inventory is capable of providing in local data base is inquired
Answer quotient and corresponding vendor terminal；The vendor terminal is the vendor terminal for having verified that and authorizing.
According to the first preset matching condition, vendor terminal is matched；First preset condition is the clothes according to supplier
Business price and geographical location are configured.
It should be noted that the service inventory include service type, service object, skill requirement, service time and
Geographical location.The confirmation message includes the service inventory.When the work order includes work order label, action and work
Between.Wherein, the work order label includes job category, relevant enters enterprise and corresponding building position.
Vendor terminal matching unit 202, for when the service inventory judging unit exports not no result, according to institute
Service inventory and the first preset matching condition coupling vendor terminal are stated, and the service inventory is sent to supplier's end
End, and obtain the confirmation message that the vendor terminal is replied.
In the present embodiment, the vendor terminal is the vendor terminal that Platform Server is verified and authorized.That is,
The supplier registers in this platform, and the information and supplied goods information of the supplier have pre-saved simultaneously real-time update
With in local data base.
The service inventory is sent to the vendor terminal by Platform Server, and the vendor terminal confirms the clothes
Business inventory, and the confirmation message replied.
Work order generation unit 203 for generating corresponding work order according to the confirmation message, and the work order is stored in
Local data base；Or it when the result that service inventory judging unit output is, is generated according to the service inventory corresponding
Work order, and the work order is stored in local data base.
In the present embodiment, the work order includes work order label, action and working time.Wherein, the work order mark
Label include job category, relevant enter enterprise and corresponding building position.It is understood that the work order, i.e. personnel, work
Make and the time distributes information.Staff can accurately perform task according to the work order.
User terminal matching unit 204, for according to the work order and the second preset matching condition, matching user terminal,
And the work order is labeled as handling.
It is total in the present embodiment, it is described according to the work order and the second preset matching condition, user terminal is matched, and by described in
Work order is labeled as handling, specially：
In the first preset time, repeat the steps of until matching and reply the user terminal that worksheet is asked.
According to the work order and the second preset matching condition, pre-set staff's letter in local data base is inquired
Breath, and match the user terminal with the work order to the staff of reply；The worker information is according to the work order
It is configured.
The work order is sent to the user terminal.
It responds the user terminal to be asked according to the worksheet that the work order is replied, the work order is labeled as locating
Reason.
Wherein, it is according to the work order that the second preset matching condition, which includes the corresponding staff of the user terminal,
It is configured, the currently processed work order number of packages of the corresponding staff of the user terminal is less than or equal to default number of packages, Yi Jisuo
The net cycle time for stating the current work order of the corresponding staff of user terminal is less than or equal to the second preset time.
Wherein, the work order includes work order label, action and working time.Wherein, the work order label includes work
Make type, relevant enter enterprise and corresponding building position.It is understood that the work order, i.e. personnel, work and time
Distribute information.Staff can accurately perform task according to the work order.Staff is is set according to the work order
It puts.It is understood that pre-set staff has the workmanship of the corresponding work order of processing, such as sale, repair etc.,
And pre-set staff has the correspondence job placement for handling the work order, that is, is responsible for floor, corporate client etc..
It should be noted that the working hour of the work order is generated according to service inventory, server is according to work order reality
The current working condition of staff described in Shi Gengxin can be tallied with the actual situation, such as keep away with ensuring that new work order is sent with charge free
Exempt from work order number of packages, working hour and the conflict of building position of same staff.
Work order indexing unit 205 completes request for responding the user terminal according to the work order that the work order is sent, will
It is labeled as having completed labeled as the work order handled.
In the present embodiment, when staff completes current work order, corresponding work can be sent by user terminal
It is single to complete request to Platform Server.Platform Server is completed to ask according to the work order, will be labeled as described in handling
Work order is labeled as having completed, and feeds back work order and complete information to the management terminal.
Alarm Unit 206, for as the user in first preset time, not matching reply worksheet request
During terminal, then alarm is triggered, and the alarm is fed back into the management terminal.
In the present embodiment, the work order includes work order label, action and working time.When the work according to work order
The processing that the work order is given tacit consent to or replied in the time of setting without the user terminal of staff to time is asked, that is, is not worked
When personnel's processing should be i.e. by overdue work order, automatic trigger alarm, and the alarm is fed back into the management terminal, by building
Manager's emergent management avoids causing heavy losses or serious consequence.
It should be noted that when the server detects the presence of abnormal work order, that is, trigger alarm.The exception work
It is single, including no staff processing should i.e. by overdue work order, in the case where there is staff's processing in work order working hour Inner
Still show the work order that the work order of the state of processing, staff cannot be handled correctly due to operation error.
A kind of building operation management device based on cloud platform provided in this embodiment, by receiving what is had verified that and authorize
The service inventory that management terminal is sent, and inquired in local data base and whether be stored with and the service according to the service inventory
The corresponding all service entry information of inventory；If so, corresponding work order is generated according to the service inventory；If it is not, then according to institute
State service inventory and the first preset matching condition coupling vendor terminal；It is whole that the service inventory is sent to the supplier
End, and obtain the confirmation message that the vendor terminal is replied；Corresponding work order is generated according to the confirmation message；According to described
Work order and the second preset matching condition match user terminal, and the work order are labeled as handling；It is whole to respond the user
The work order that end is sent completes request, and the work order is labeled as having completed.A kind of building based on cloud platform provided in this embodiment
Space operation management device can maximize realization personnel multiplexing, improve efficiency of operation, reduce cost, improve service quality.
Third embodiment of the invention：
Referring to Fig. 3, Fig. 3 is the knot for the building operation management system based on cloud platform that third embodiment of the invention provides
Structure schematic diagram.
The building operation management system based on cloud platform, including：Management terminal, vendor terminal, user terminal and
Server.
The management terminal, for sending service inventory to the server.
Whether the server is stored with the service clearly for being inquired in local data base according to the service inventory
Single corresponding all service entry information.If so, generating corresponding work order according to the service inventory, and the work order is preserved
In local data base.If it is not, then according to the service inventory and the first preset matching condition coupling vendor terminal, and by described in
Service inventory is sent to the vendor terminal.
In the present embodiment, the work order is to be generated according to the service inventory, and the service inventory includes but not limited to
Order specifics can be any job placement in building.It is understood that the service inventory is specifically included according to building
Service visitor in the daily management work of set time and the job placement of services client and building that operation actual conditions are made
The service request that family is sent out such as orders service request.
In the present embodiment, the management terminal is the building management terminal verified and authorized through Platform Server.Work as clothes
After business device receives the service inventory of management terminal transmission, the service inventory is parsed, and inquires in local data base
Whether with the service inventory corresponding all service entry information is stored with.The service entry information is advance in local data base
Typing and the related service information stored refer to that the related letter that building resource is serviced can be provided in this building immediately
Breath.When server inquires, and all service entry information corresponding with the service inventory are stored in local data base, then root
Corresponding work order is generated, and the work order is stored in local data base according to the service inventory.When server inquires local
When all service entry information corresponding with the service inventory are not stored in database, parse the service inventory and lacked
Weary service entry information, the service entry information based on shortage are supplied according to the service inventory and the first preset matching condition coupling
Answer quotient's terminal.
Wherein, according to the service inventory and the first preset matching condition coupling vendor terminal, specially：
According to the service inventory, the confession that related service item in the service inventory is capable of providing in local data base is inquired
Answer quotient and corresponding vendor terminal；The vendor terminal is the vendor terminal for having verified that and authorizing.
According to the first preset matching condition, vendor terminal is matched；First preset condition is the clothes according to supplier
Business price and geographical location are configured.
It should be noted that the service inventory include service type, service object, skill requirement, service time and
Geographical location.The confirmation message includes the service inventory.When the work order includes work order label, action and work
Between.Wherein, the work order label includes job category, relevant enters enterprise and corresponding building position.
In the present embodiment, the vendor terminal is the vendor terminal that Platform Server is verified and authorized.That is,
The supplier registers in this platform, and the information and supplied goods information of the supplier have pre-saved simultaneously real-time update
With in local data base.
The vendor terminal, for sending confirmation message to the server according to the service inventory.
The server is additionally operable to generate corresponding work order, and the work order is stored in this according to the confirmation message
Ground database.
In the present embodiment, the work order includes work order label, action and working time.Wherein, the work order mark
Label include job category, relevant enter enterprise and corresponding building position.It is understood that the work order, i.e. personnel, work
Make and the time distributes information.Staff can accurately perform task according to the work order.
The server is additionally operable to according to the work order and the second preset matching condition, matches user terminal, and by described in
Work order is labeled as handling.
It is total in the present embodiment, it is described according to the work order and the second preset matching condition, user terminal is matched, and by described in
Work order is labeled as handling, specially：
In the first preset time, repeat the steps of until matching and reply the user terminal that worksheet is asked.
According to the work order and the second preset matching condition, pre-set staff's letter in local data base is inquired
Breath, and match the user terminal with the work order to the staff of reply；The worker information is according to the work order
It is configured.
The work order is sent to the user terminal.
It responds the user terminal to be asked according to the worksheet that the work order is replied, the work order is labeled as locating
Reason.
Wherein, it is according to the work order that the second preset matching condition, which includes the corresponding staff of the user terminal,
It is configured, the currently processed work order number of packages of the corresponding staff of the user terminal is less than or equal to default number of packages, Yi Jisuo
The net cycle time for stating the current work order of the corresponding staff of user terminal is less than or equal to the second preset time.
Wherein, the work order includes work order label, action and working time.Wherein, the work order label includes work
Make type, relevant enter enterprise and corresponding building position.It is understood that the work order, i.e. personnel, work and time
Distribute information.Staff can accurately perform task according to the work order.Staff is is set according to the work order
It puts.It is understood that pre-set staff has the workmanship of the corresponding work order of processing, such as sale, repair etc.,
And pre-set staff has the correspondence job placement for handling the work order, that is, is responsible for floor, corporate client etc..
It should be noted that the working hour of the work order is generated according to service inventory, server is according to work order reality
The current working condition of staff described in Shi Gengxin can be tallied with the actual situation, such as keep away with ensuring that new work order is sent with charge free
Exempt from work order number of packages, working hour and the conflict of building position of same staff.
The user terminal completes request to the server for sending work order according to the work order.
The server is additionally operable to complete to ask according to the work order, will be marked labeled as the work order handled
To have completed.
In the present embodiment, when staff completes current work order, corresponding work can be sent by user terminal
It is single to complete request to Platform Server.Platform Server is completed to ask according to the work order, will be labeled as described in handling
Work order is labeled as having completed, and feeds back work order and complete information to the management terminal.
The server is additionally operable to when the use in first preset time, not matching reply worksheet request
During the terminal of family, then alarm is triggered, and the alarm is fed back into the management terminal.
In the present embodiment, the work order includes work order label, action and working time.When the work according to work order
The processing that the work order is given tacit consent to or replied in the time of setting without the user terminal of staff to time is asked, that is, is not worked
When personnel's processing should be i.e. by overdue work order, automatic trigger alarm, and the alarm is fed back into the management terminal, by building
Manager's emergent management avoids causing heavy losses or serious consequence.
It should be noted that when the server detects the presence of abnormal work order, that is, trigger alarm.The exception work
It is single, including no staff processing should i.e. by overdue work order, in the case where there is staff's processing in work order working hour Inner
Still show the work order that the work order of the state of processing, staff cannot be handled correctly due to operation error.
A kind of building operation management system based on cloud platform provided in this embodiment, by receiving what is had verified that and authorize
The service inventory that management terminal is sent, and inquired in local data base and whether be stored with and the service according to the service inventory
The corresponding all service entry information of inventory；If so, corresponding work order is generated according to the service inventory；If it is not, then according to institute
State service inventory and the first preset matching condition coupling vendor terminal；It is whole that the service inventory is sent to the supplier
End, and obtain the confirmation message that the vendor terminal is replied；Corresponding work order is generated according to the confirmation message；According to described
Work order and the second preset matching condition match user terminal, and the work order are labeled as handling；It is whole to respond the user
The work order that end is sent completes request, and the work order is labeled as having completed.A kind of building based on cloud platform provided in this embodiment
Space operation management system can maximize realization personnel multiplexing, improve efficiency of operation, reduce cost, improve service quality.
The above is the preferred embodiment of the present invention, it is noted that for those skilled in the art
For, without departing from the principle of the present invention, several improvement and deformation can also be made, these are improved and deformation is also considered as
Protection scope of the present invention.
One of ordinary skill in the art will appreciate that realizing all or part of flow in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, the program can be stored in a computer read/write memory medium
In, the program is when being executed, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, the storage medium can be magnetic
Dish, CD, read-only memory (Read-Only Memory, ROM) or random access memory (Random Access
Memory, RAM) etc..
Claims (10)
1. a kind of building operation management method based on cloud platform, which is characterized in that include the following steps：
The service inventory that the management terminal for having verified that and authorizing is sent is received, and local data base is inquired according to the service inventory
In whether be stored with all service entry information corresponding with the service inventory；The management terminal include building management terminal and
Enter business administration terminal；
If so, generating corresponding work order according to the service inventory, and the work order is stored in local data base；
If it is not, then according to the service inventory and the first preset matching condition coupling vendor terminal；
The service inventory is sent to the vendor terminal, and obtains the confirmation message that the vendor terminal is replied；
Corresponding work order is generated, and the work order is stored in local data base according to the confirmation message；
According to the work order and the second preset matching condition, user terminal is matched, and the work order is labeled as handling；
It responds the user terminal and request is completed according to the work order that the work order is sent, it will be labeled as the work order handled
Labeled as having completed.
2. the building operation management method according to claim 1 based on cloud platform, which is characterized in that according to the service
Inventory and the first preset matching condition coupling vendor terminal, specially：
According to the service inventory, the supplier that related service item in the service inventory is capable of providing in local data base is inquired
With corresponding vendor terminal；The vendor terminal is the vendor terminal for having verified that and authorizing；
According to the first preset matching condition, vendor terminal is matched；First preset condition is determines according to the service of supplier
Valency and geographical location are configured.
3. the building operation management method according to claim 1 based on cloud platform, which is characterized in that according to the work order
With the second preset matching condition, user terminal is matched, and by the work order labeled as handling, specially：
In the first preset time, repeat the steps of until matching and reply the user terminal that worksheet is asked：
According to the work order and the second preset matching condition, pre-set worker information in local data base is inquired, and
Matching is with the work order to the user terminal of the staff of reply；The worker information is is set according to the work order
It puts；
The work order is sent to the user terminal；
It responds the user terminal to be asked according to the worksheet that the work order is replied, the work order is labeled as handling.
4. the building operation management method according to claim 3 based on cloud platform, which is characterized in that further include：
When in first preset time, not matching the user terminal for replying worksheet request, then alarm is triggered, and
The alarm is fed back into the management terminal.
5. the building operation management method according to any one of claims 1 to 4 based on cloud platform, which is characterized in that institute
State the second preset matching condition include the corresponding staff of the user terminal for be configured according to the work order, the use
The currently processed work order number of packages of the corresponding staff of family terminal is less than or equal to default number of packages and the user terminal is corresponding
The net cycle time of the current work order of staff is less than or equal to the second preset time.
6. the building operation management method according to claim 1 based on cloud platform, which is characterized in that the service inventory
Including service type, service object, skill requirement, service time and geographical location；The confirmation message includes the service
Inventory；The work order includes work order label, action and working time；Wherein, the work order label includes job category, phase
What is closed enters enterprise and corresponding building position.
7. a kind of building operation management device based on cloud platform, which is characterized in that including：
Service inventory judging unit, for receiving the service inventory that the management terminal for having verified that and authorizing is sent, and according to described
All service entry information corresponding with the service inventory whether are stored in service inventory inquiry local data base；The management
Terminal includes building management terminal and enters business administration terminal；
Vendor terminal matching unit, for when the service inventory judging unit exports not no result, according to the service
Inventory and the first preset matching condition coupling vendor terminal, and the service inventory is sent to the vendor terminal, and
Obtain the confirmation message that the vendor terminal is replied；
The work order for generating corresponding work order according to the confirmation message, and is stored in local number by work order generation unit
According to library；Or when the result that service inventory judging unit output is, corresponding work order is generated according to the service inventory, and
The work order is stored in local data base；
User terminal matching unit, for according to the work order and the second preset matching condition, matching user terminal, and by described in
Work order is labeled as handling；
Work order indexing unit is completed request according to the work order that the work order is sent for responding the user terminal, will be labeled as
The work order handled is labeled as having completed；
Alarm Unit, for working as in first preset time, when not matching the user terminal for replying worksheet request,
Alarm is then triggered, and the alarm is fed back into the management terminal.
8. the building operation management device according to claim 7 based on cloud platform, which is characterized in that described in the basis
Work order and the second preset matching condition match user terminal, and by the work order labeled as handling, specially：
In the first preset time, repeat the steps of until matching and reply the user terminal that worksheet is asked：
According to the work order and the second preset matching condition, pre-set worker information in local data base is inquired, and
Matching is with the work order to the user terminal of the staff of reply；The worker information is is set according to the work order
It puts；
The work order is sent to the user terminal；
It responds the user terminal to be asked according to the worksheet that the work order is replied, the work order is labeled as handling.
9. a kind of building operation management system based on cloud platform, which is characterized in that including：Management terminal, vendor terminal, use
Family terminal and server；
The management terminal, for sending service inventory to the server；
Whether the server is stored with and the service inventory pair for being inquired in local data base according to the service inventory
All service entry information answered；If so, corresponding work order is generated, and the work order is stored in this according to the service inventory
Ground database；If it is not, then according to the service inventory and the first preset matching condition coupling vendor terminal, and by the service
Inventory is sent to the vendor terminal；
The vendor terminal, for sending confirmation message to the server according to the service inventory；
The server is additionally operable to generate corresponding work order according to the confirmation message, and the work order is stored in local number
According to library；
The server is additionally operable to according to the work order and the second preset matching condition, matches user terminal, and by the work order
Labeled as handling；
The user terminal completes request to the server for sending work order according to the work order；
The server is additionally operable to complete to ask according to the work order, will be labeled as labeled as the work order handled
It completes；
The server is additionally operable to when the user in first preset time, not matching reply worksheet request is whole
During end, then alarm is triggered, and the alarm is fed back into the management terminal.
10. the building operation management system according to claim 9 based on cloud platform, which is characterized in that described according to institute
Work order and the second preset matching condition are stated, matches user terminal, and by the work order labeled as handling, specially：
In the first preset time, repeat the steps of until matching and reply the user terminal that worksheet is asked：
According to the work order and the second preset matching condition, pre-set worker information in local data base is inquired, and
Matching is with the work order to the user terminal of the staff of reply；The worker information is is set according to the work order
It puts；
The work order is sent to the user terminal；
It responds the user terminal to be asked according to the worksheet that the work order is replied, the work order is labeled as handling.
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