CN109460980A - A kind of management platform, enterprises service management system and management method - Google Patents
A kind of management platform, enterprises service management system and management method Download PDFInfo
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Abstract
The embodiment of the present application provides a kind of management platform, enterprises service management system and management method, the system comprises service request terminal, management platform and service feed end, communicates to connect between service request terminal, management platform and service feed end.Service request terminal matches one service provision end of its corresponding type of service and screening according to task requests to management platform release tasks request, management platform, and generates order invitation and be sent to a service provision end.One service provision end, which is accepted an order, invites and implements institute's request task in task requests to management platform application process flow, and according to process flow.It manages and the process flow of multiple business type is provided in platform, to be managed collectively service trend and progress, supervisory service feed end implements the requested task of task requests, and service request terminal is also easy to understand and monitor the progress of implementation of request task.
Description
Technical field
The application belongs to technical field of information management, and in particular to e-commerce and business system management method technology neck
Domain more particularly to a kind of enterprises service management system and method.
Background technique
Under the background of " masses start an undertaking, millions of people innovation ", more and more it is added with innovative idea, the people to become self-employed
The main forces of innovation undertaking, build up a large amount of medium-sized and small enterprises.Enterprise operation needs precision management, standardizes the management, but due to scale and
Operating cost is limited, and most of medium-sized and small enterprises can not assort the required every field talent in enterprise development, such as law works, wealth
The talent of tax etc. is equipped with.Although these business are not center of gravity/core business of enterprise development, the sound development to enterprise
With significant impact.Enterprises service is come into being, and medium-sized and small enterprises, which give these special enterprise demand outsourcings, has profession
Property enterprises service company with the enterprise that develops in a healthy way, reduce hidden danger and simplify business administration simultaneously on behalf of handling relevant issues.
Enterprises service belongs to the intelligent service of people, is a kind of service type product, is different from products in kind, enterprises service product
In the presence of be difficult to customize, systematization, standardization the problems such as.Enterprise is when selecting corresponding enterprises service, generally both by service provider
The data such as past packaged data, official website, brochure judge the service ability and professional sexuality of service provider, are unable to objective identification
Professional standards, the service ability of service provider.Also allow enterprise to the clothes of service provider without specifically evaluation criterion or evaluation system
Business ability and professional sexuality are evaluated, and the judgment criteria of enterprise's none system when selecting service provider is caused, difficult
To judge ability and the screening service provider of service provider.
Enterprises service there is problems: demand difficulty clear (recessiveness), service process unmanageable, the evaluation of service result difficulty
Etc. problems, enterprise specialized management can not be carried out to outsourcing service, to service provider can not effective evaluation, can not be effective to service process
Management, to service result can not objective acceptance evaluation, the quality of enterprises service is entirely the self-discipline by enterprise.
Based on factors above, outsourcing service is caused not supervised effectively, so that enterprise's outsourcing service is difficult to from operation
Dimension ensures user benefit.For specific enterprises service demand, how Rapid Implementation and various outsourcing services are effectively carried out
It manages urgently to be resolved.
Summary of the invention
Technical solution disclosed in the present application is at least able to solve following technical problem: prior art outsourcing service is not unified
Management platform, enterprise is difficult to understand the professional standards of service enterprise and service ability, also without judgment criteria so as to its selection
Service enterprise.In addition, being also difficult to policing services process after committal charge, service effectiveness can not be ensured.
In order to solve the above-mentioned technical problem, the embodiment of the present application provides a kind of management platform, adopts the technical scheme that
A kind of management platform, the platform include:
Receiving module, the process application that task requests and service feed end for receiving service request terminal are sent are asked
It asks；
Demand identification module, it is corresponding for matching the requested task of service request terminal according to the task requests
The type of service of type of service, and a service provision end is matched and screened according to the type of service；
Order creation module is invited for creating order according to the task requests of the service request terminal；
Module is invited, for order invitation to be sent in the service provision end；
Implement management module, for distributing corresponding process flow to the service according to the process application request received
Feed end and the service request terminal, and monitor the service provision end and implement the task according to the process flow.
Further, the task requests include service request terminal institute request task mission bit stream and the service
The service essential information of request end, the mission bit stream include task type, mission requirements and task description, and the service is basic
Information includes service object's basic information and service object's end message；The demand identification module includes
Submodule is identified, for screening described in keyword match from the task type, mission requirements and task description
Type of service；
Matched sub-block, for match with the matched all service provision ends of the type of service,
Submodule is screened, for filtering out the service provision end from matched all service provision ends.
Further, when the order is refused at the service provision end invites, it is another that the screening submodule continues screening
Order invitation is sent to another service provision end by one service provision end, the invitation module.
Further, the implementation management module includes
Process formulation submodule, the process flow of a kind of specification for being formulated for each type of service, according to institute
Process flow is stated, the requested task of service request terminal is divided into multiple subtasks or implementation steps；
Workflow management submodule is arranged one each described process flow for managing all process flows
Admin number；
Process distribution sub module, for will correspond to the process flow of requested task while being assigned to the service request
End and the service provision end；
Order manages submodule, for managing the sequence of the implementation between multiple subtasks or implementation steps；
Time management and control submodule, the time of each described subtask or implementation steps for management implementation；
Submodule is delivered, submits task involved in implementation process for the service request terminal and the service provision end
Data；
Attendant sub-module is customized, for corresponding processing mode to be arranged for the mission requirements.
In order to solve the above-mentioned technical problem, the embodiment of the present application provides a kind of management method for managing platform, uses such as
Lower technical solution:
A kind of management method managing platform, comprising the following steps:
Receive the task requests that the service request terminal is sent；
The corresponding type of service of the requested task of service request terminal is matched according to the task requests；
A service provision end is matched and screened according to the type of service；
It for the task requests, creates an order and invites, and order invitation is sent to the service provision
End；
The process application request at the service provision end is received, and distributes corresponding process flow to the service provision end
With the service request terminal；
It supervises the service provision end and implements the task according to the process flow.
It is further, described that order invitation is sent to the service provision end, comprising:
When the order is refused at the service provision end invites, the management platform continues to screen another service
Feed end, and order invitation is sent to another service provision end.
Further, the management method further include:
A kind of unified process flow is formulated for every kind of type of service.
Further Dun, the task requests include service request terminal institute request task mission bit stream and the service
The service essential information of request end, the mission bit stream include task type, mission requirements and task description, and the service is basic
Information includes service object's basic information and service object's end message；
It is described to match the corresponding type of service of the requested task of service request terminal, packet according to the task requests
It includes:
The institute managed from screening keyword in the task type, mission requirements and task description and the management platform
Some types of service are matched.
In order to solve the above-mentioned technical problem, the embodiment of the present application provides a kind of enterprises service management system, uses as follows
Technical solution:
A kind of enterprises service management system, including the management platform, service provision end and service request terminal, the management
Platform, the service provision end and service request terminal communication connection；
The service request terminal, for being requested to the management platform release tasks；
The management platform generates order and invites, and order invitation is sent to for receiving the task requests
The service provision end；
The service provision end is invited for receiving the order, and obtains the corresponding task to the management platform
Process flow, and according to the process flow implement the service request terminal described in task.
Further, the service request terminal includes:
Request module, for sending the task requests to the management platform；
Module is checked, for obtaining the progress msg for implementing the task requests；
Evaluation module is completed the satisfaction of the task requests and is fed back to described for evaluating the service provision end
Manage platform.
Further, the service provision end includes
Order invites processing module, invites for receiving and processing the order；Wherein, it includes order information that order, which is invited,
With the mission bit stream of service request terminal request；
Process application module, for determining corresponding type of service according to the mission bit stream, and to the management platform
Request and the process flow for obtaining the corresponding type of service；
Implement module, for implementing the task requests according to the process flow；
Abnormal feedback module, the exception information encountered in implementation process for feeding back the task requests.
In order to solve the above-mentioned technical problem, the embodiment of the present application provides a kind of enterprises service management method, uses as follows
Technical solution:
A kind of enterprises service management method, comprising the following steps:
Service request terminal sends task requests to the management platform；
The management platform receives the task requests and creates order invitation, and order invitation is sent to one
The service provision end；
One service provision termination is invited by the order, and obtains the corresponding task to the management platform
Process flow, and the task according to the process flow implementation service request terminal.
Further, when the order is refused at the service provision end invites, order is fed back to the management platform
Failure information is invited, order invitation is sent to another service provision end by the management platform.
Compared with prior art, technical solution disclosed in the present application mainly have it is following the utility model has the advantages that
In embodiments herein, provide a kind of enterprises service management system, including service request terminal, management platform and
Service provision end communicates to connect between the service request terminal, the management platform and the service provision end, and the service is asked
Ask end for proposing release tasks request to management platform, the management platform is used to be matched according to the task requests corresponding
Type of service and the service provision end met.The management platform invites task requests creation order, sends
Into a matched service provision end of institute, the service provision termination is invited by the order, then described in direct response
Service request terminal, while corresponding process flow is obtained to the management platform.Refuse the order and invite in the service provision end
Please when, send order to the management platform and invite failure information, the management platform continues to service provision described in another
End sends the order and invites.The service request terminal convenient and efficient can seek service provision end by the management platform, no
It needs oneself to find, without the service ability for judging service provider and professional sexuality, can be obtained professional high service and supply
Ying Duan.
In addition, the management platform also provides the process flow of multiple business type, so as to be managed collectively service trend and
Progress supervises the service provision end and implements the requested task of task requests, and the service request terminal is also easy to understand
With the progress of implementation for monitoring the task requests.
Detailed description of the invention
Fig. 1 is the structural schematic diagram of system described in the embodiment of the application；
Fig. 2 is service request terminal structural schematic diagram described in the embodiment of the present application；
Fig. 3 is the structural schematic diagram that platform is managed described in the embodiment of the present application；
Fig. 4 is the structural schematic diagram of demand identification module described in the embodiment of the present application；
Fig. 5 is the structural schematic diagram for implementing management module described in the embodiment of the present application；
Fig. 6 is the structural schematic diagram of feed end management module described in the embodiment of the present application；
Fig. 7 is the schematic diagram at service provision end described in the embodiment of the present application；
Fig. 8 is the flow chart of method described in another embodiment of the application；
Fig. 9 is another flow chart of method described in another embodiment of the application；
Figure 10 is another flow chart of method described in another embodiment of the application；
Figure 11 is another flow chart of method described in another embodiment of the application.
Specific embodiment
In order to make those skilled in the art more fully understand application scheme, below in conjunction in the embodiment of the present application
Attached drawing, the technical scheme in the embodiment of the application is clearly and completely described.Obviously, described embodiment is only
Some embodiments of the present application give the preferred embodiment of the application instead of all the embodiments, in attached drawing.The application can
To realize in many different forms, however it is not limited to embodiment described herein, on the contrary, provide the mesh of these embodiments
Be to keep the understanding to disclosure of this application more thorough and comprehensive.
Unless otherwise defined, technical and scientific term all used in this specification is led with the technology for belonging to the application
The normally understood meaning of the technical staff in domain is identical.Term in this specification used in the description of the present application is to be
The purpose of description specific embodiment is not intended to limitation the application.It following claims, specification and says
Term "and/or" in bright book attached drawing includes any and all combinations of one or more related listed items." the
One ", " second ", " third " etc. are not use to describe a particular order for distinguishing different objects.
In addition, as long as technical characteristic involved in each embodiment of the application disclosed below is each other not
Constituting conflict can be combined with each other.
The application in order to facilitate understanding with reference to the accompanying drawings and detailed description carries out in more detail the application
It is bright.Unless otherwise defined, technical and scientific term all used in this specification and the technical field for belonging to the application
The normally understood meaning of technical staff is identical.Term in this specification used in the description of the present application is intended merely to retouch
The purpose for stating specific embodiment is not intended to limitation the application.Based on the embodiment in the application, ordinary skill
Personnel's every other embodiment obtained without creative efforts, shall fall in the protection scope of this application.
As shown in Figure 1, the embodiment of the present application provides a kind of enterprises service management system, including service request terminal 100, management
Platform 200 and service feed end 300.The service request terminal 100, the management platform 200 and the service provision end 300 are logical
Letter connection.It include database and server in the management platform 200, the server is for receiving the service provision end
300 and the service request terminal 100 send solicited message, and from the database call related data feed back response.Institute
State solicited message include service request terminal 100 send task requests and service feed end 300 send process application request with
And other requests.
In the embodiment of the present application, the service request terminal 100 can not be limited by profession, without go understand and manage
The professional of 300 pairs of service provision end service, accuracy and systematicness and otherwise service judgment criteria.It is described
Service request terminal 100 refers to need to only request to 200 release tasks of management platform, the foolproof application management platform 200, i.e.,
Can avoid the information asymmetry at the service provision end 300 for providing service, the judgement of service ability difficulty, more than uncertain factor and
The problems such as difficult to govern control, thus save 100 information of service request terminal collect, storage, excavate, analysis correlative charges and when
Between.
Further, the task requests Auto-matching service that management platform is proposed for the service request terminal 100 is special
Industry direction and a preferred service provision end 300, and the process flow of a specification is provided, solve the service request terminal
The problems such as 100 demand difficulties clear (including recessive task requests), service process unmanageable, the evaluation of service result difficulty, are allowed to supervise
The service provision end 300 is controlled to the implementation process of task requests, objective examination and evaluation result of implementation, is standardized to service
The enterprises service management of feed end 300.
Specifically, referring to Fig. 2, in the embodiment of the present application, the service request terminal 100 includes 101 He of request module
Check module 102.The wherein request module 101, for sending the task requests to the management platform 200.It is described to look into
It sees the process flow that module 102 is distributed for obtaining and showing the management platform 200, is convenient for the service request terminal
100 obtain the progress msg for implementing the task requests, and submit and upload related data information and file, can also download export
The data such as report, the file that the service provision end 300 provides to upload according to the process flow.
Specifically, the request module 101 is requested to 200 release tasks of management platform, and described 200, management platform
A service provision end 300 appropriate, the clothes are matched according to the demand of the task requests of the service request terminal 100 publication
Business feed end 300 acts on behalf of the service request terminal 100 or completes to ask in the task requests by the service request terminal 100
Asking for task.
Wherein the service of mission bit stream of the task requests comprising institute's request task and the service request terminal 100 is basic
Information, the mission bit stream include task type, mission requirements and task description.
The task requests are the affairs to be handled of service request terminal 100, i.e., requested task, the task class
Type refers to the task attribute of the task requests, illustrates the business scope of the task requests.Mission requirements refer to the service
The tasks such as some demand analyses, service request, technical requirements and the task objective that request end 100 proposes the task requests are wanted
It asks.The task description is used to describe the task definition of the task requests.
The service essential information includes service object's basic information and service object's end message, and the service object is whole
Client information includes id information, user information and the verification information of the service request terminal 100.Service object's basic information
User information, end message and contact method including service request terminal 100 etc., the contact method are the service request terminal
100 contact persons provided and the communication modes such as telephone number or mailbox.
The management platform 200 receives the task requests, and according to the task type or from the task description
Or extract keyword match in mission requirements and go out corresponding type of service, and according to the type of service and other factors,
Such as enterprise qualification, service evaluation, executive capability (whether have behavior of exceeding the time limit, whether carried out according to the requirement in mission requirements),
Matching filters out a service provision end 300, and task requests creation order is invited and be sent to by the management platform 200
The service provision end 300.
The order invites the mission bit stream including order information and the task requests.The order information includes order
Number, the order time, type of service and service request terminal 100 end message.
In the embodiment of the present application, a service provision end 300 provides diversified economy service, every kind of operating service pair
Answer a kind of type of service.It should be understood that the service provision end 300, which receives after the order is invited, to believe according to the task
Breath confirms whether the task of the task requests is included in the management functions of its offer, if so, the service provision end 300 is straight
The response service request terminal 100 is connect, while determining specific type of service belonging to the task requests, and to the management
The feedback of platform 200 invites successful information.Otherwise, i.e., when the task requests are not included in what the service provision end 300 provided
In management functions, when order invitation is refused at the service provision end 300, the feedback of service provision end 300 invites failure
Information gives the management platform 200, and the management platform 200 continues to match another service provision end 300 for meeting demand,
Or keyword is extracted from the mission bit stream again and matches type of service and service provision end 300 again.
It is invited it should be understood that the service provision end 300 can also actively refuse the order, even if the task is asked
The corresponding type of service asked is included in its management functions.
In the embodiment of the present application, the management platform 200 is also used to manage as a whole the service provision end 300 and described
Type of service.Specifically, data of the database for service provision end 300 and the type of service described in storage and management
Information, wherein the data information at the service provision end 300 includes essential information, the management functions at the service provision end 300
Information and qualification information.The type of service includes service field division and delineation of activities information.Each service type is all right
It should be divided in a kind of service field, each service type can specifically be divided into multilayer subservice again.More specifically, described
In database, Nature Link is established with the type of service in the service provision end 300, mapping relations is formed, so that the pipe
Platform 200 quickly meets the task requests for the service request terminal 100 screening and matches corresponding service provision end 300.
The service management is to various classification of service types of service and divides specific business.More specifically, the service provision end 300 with
Nature Link is established in the service management, so that the management platform 200 matches corresponding service for the task requests
Feed end 300.
Specifically, the type of service includes but is not limited to the business in following field: commerce services, technological service, calculating
Machine service, information service, communications and transportation, warehouse and postal industry etc..
Further, in the management platform 200, each described type of service is equipped with a kind of unified processing stream
Journey.The process flow is that formulate for the type of service a kind of meets doing for unification that the type of service is gone through the formalities
Program is managed, wherein corresponding to some processing modes of business formality, the order for handling item, time limit comprising handling the type of service
Rule is handled in setting and time management and control etc., so that the service provision end 300, which is come into the open, handles appointing in the task requests
Business.According to the process flow, the task in the task requests is divided into multiple subtasks or implementation steps, the management
Platform Requirements and supervise the service provision end 300 completed within the time of restriction respective stage task or subtask or
Implementation steps.By the process flow, the management platform 200 handles described appoint convenient for monitoring the service provision end 300
Business request, while the service request terminal 100 being convenient for carry out implementation supervision to the service provision end 300, check progress, examination
Work etc..
Certainly, according to the process flow, the service request terminal 100 is needed to provide related data or cooperation completion
When, the management platform 200, which is also used for supervising the service request terminal 100, completes inter-related task within the corresponding time limit.
Specifically, when the service provision end 300 is fed back to the management platform 200 invites successful information, while to
The management platform 200 applies for its corresponding process flow of specific type of service determined.And the management platform 200 simultaneously to
It is corresponding that the service provision end 300 and the service request terminal 100 distribute the type of service belonging to the corresponding task requests
Process flow.
In task processes, the service provision end 300 and the service request terminal 100 can be according to the processing streams
Journey submits the various data such as corresponding data, picture, file, report and data to the management platform 200 in respective stage
Information, the service provision end 300 and the service request terminal 100 voluntarily can download and export these data informations and file.
In some embodiments of the application, the service request terminal 100 when issuing the task requests, ask by the task
It can also include the service provision end 300 that the service request terminal 100 is specified in asking, at this point, the management platform 200 is directly created
It builds order to invite and be sent in the specified service provision end 300, the service provision end 300 can receive or refuse
The order is invited.When it, which receives the order, invites, it is still desirable to judge the task requests according to the mission requirements
Whether affiliated type of service is in the management functions that it is provided, and specific service class belonging to the confirmation task requests
Type, according to confirming that type of service applies for corresponding process flow to the management platform 200.
Referring to Fig. 3, the management platform 200 includes: receiving module 201, demand identification in embodiments herein
Module 202, order creation module 203 invite module 204, implement management module 205, feed end management module 206, business pipe
Manage module 207 and memory module 208.Wherein the receiving module 201 is for receiving the service request terminal 100 and the service
All requests that feed end 300 is sent, such as task requests of the service request terminal 100 transmission, the service provision end are sent
Process application request and other request.The demand identification module 202 connects the service management module 207, described to order
Single creation module 203 connects the demand identification module 202, and the invitation module 204, which connects, described states order creation module
203, the implementation management module 205 connects the service management module 207, and the feed end management module 206 connects described
Service management module 207, the memory module 208 connect the feed end management module 206 and the service management module
207。
Specifically, the demand identification module 202 is used to extract according to the task type or from the task description
Keyword match type of service corresponding with the task requests and service provision end 300.The order creation module 203 is used
It is invited in creating the order, the invitation module 204 is used to send the service provision end 300 for order invitation
In.The implementation management module 205 is used to provide the described the corresponding process flow in service provision end 300 and monitors the service and supplies
Should hold 300 and the service request terminal 100 according to the process flow handle the task requests.The memory module 208
All kinds of texts uploaded are submitted according to the process flow for storing the service provision end 300 and the service request terminal 100
Part or data information.
Further, the feed end management module 206 is used to manage the essential information of all feed ends, the base
This information includes the basic document information, business information and qualification information at the service provision end 300, the essential information storage
In the database.The basic document information includes trade company's name, settling time and its certification at the service provision end 300
Information etc., the business information are the management of specific management functions and related service that the service provision end 300 provides
Information, for example, service fulfillment time, scope of business etc..The qualification information is the qualification proof at the service provision end 300,
The degree of recognition that it is serviced including its service fulfillment time limit, executive capability and service feed end 300.
Specifically, referring to Fig. 6, the feed end management module 206 includes basic information management submodule 2061, executes
Submodule 2063 is approved in capability evaluation submodule 2062 and service.Wherein the basic information management submodule 2061 is for managing
The basic document information at the service provision end 300, the executive capability assessment submodule 2062 connect the implementation management mould
Block 205, for assessing its executive capability according to the executive condition of the process flow according to the service provision end 300.For example,
According to the punctual behavior at the service provision end 300, behavior of exceeding the time limit, repeatedly its executive capability of the comprehensive assessments such as process performing.Institute
It states service and approves that submodule 2063 connects the service request terminal 100, the service approves that submodule 2063 is described for analyzing
The degree of recognition that service request terminal 100 services it.
More specifically, the service request terminal 100 includes evaluation module 103, for 300 pairs of service provision end institute
The service result for stating task requests is evaluated, and evaluation result feeds back to the service and approves in submodule 2063, the service
It is right as the service request terminal 100 to approve that submodule 2063 statisticallys analyze all evaluations in a service provision end 300
Its degree of recognition.
Further, the service management module 207 is for managing all types of service, to the business in various fields into
Row divides classification, and for managing process flow corresponding to each type of service.Specifically, the service management mould
Block 207 divides the service for belonging to same service field, and two layers of partitioning or multilayer partitioning can be used to tool
There are the service classification multiple business type of same services attribute (or belonging to a service field), each service type
A kind of corresponding process flow, the process flow also are stored in the database, and each described process flow correspondence is set
Set an admin number.
Referring to Fig. 4, in the embodiment of the present application, the demand identification module 202 includes identification submodule 2021, matching
Submodule 2022 and screening submodule 2023.
Specifically, the identification submodule 2021 is used to extract pass according to the task type or from the task description
Key word match cognization goes out the type of service belonging to it.
Matched sub-block 2022, for providing the industry from the feed end plumber block according to the type of service identified
The service provision end 300 of service type.It should be understood that the service provision end 300 have it is multiple.
Submodule 2023 is screened, for screening a service provision from the service provision end 300 matched
End 300.Specifically, the screening submodule 2023 can be set screening rule or be stored with multiple screening rule in the database
It is then screened with providing the management platform 200, the management platform 200 screens one preferably according to one of screening rule
The service provision end 300.For example, the screening submodule 2023 can be according to the qualification information from the clothes matched
It is engaged in screening the preferred service provision end 300 of a batch, such as qualification information evaluation ranking top ten in feed end 300.Then root again
Opening according to the time selects a screening conditions to be set as optimum condition, general in the time limit, executive capability and the degree of recognition
The service provision end 300 allotted is ranked up, and preferentially chooses a service provision end 300.Further, it please refers to
Fig. 5, the implementation management module 205 include process formulation submodule 2051, workflow management submodule 2052, process distribution submodule
Block 2053, time management and control submodule 2055, delivers submodule 2056 and customizes Attendant sub-module order control submodule 2054
2057。
The process formulation submodule 2051 is used to formulate a unified processing mode, system for each type of service
Determine process flow.According to the process flow, the task requests can be divided into multiple subtasks or implementation steps.
Specifically, the process formulation submodule 2051 can be used for being designed process flow to Added Business, can also
To modify for the process flow to existing business type, the order including having subtask or implementation steps to it is repaired
Change, to the revision of existing subtask/implementation steps, newly-increased subtask/implementation steps or deletion subtask/implementation steps etc..
Workflow management submodule 2052 is arranged each described process flow for managing all process flows
One admin number.
In the embodiment of the present application, when determining processing stream is applied for the management platform 200 in the service provision end 300
Cheng Shi, the management platform 200 quickly call corresponding process flow to respond from the database according to the admin number
The service provision end 300.
Process distribution sub module 2053, process flow for requesting the service provision end 300 while being assigned to institute
State service request terminal 100 and the service provision end 300.
The receiving module 201 is also used to receive the service provision end 300 and is sent to process flow application request, described
It include the admin number of corresponding process flow in request, the process distribution submodule, will be corresponding according to the admin number
Process flow be distributed to corresponding service provision end 300 and service request terminal 100.
Order manages submodule 2054, for managing the sequence of the implementation between multiple subtasks or implementation steps.
In implementation process, the subtask or implementation steps should be according to process flow setting order into
Capable.It should be understood that when one of subtask/implementation steps have to leapfrog implement perhaps return implement again or
When some of steps need to change order, the service provision end 300 can be issued to the management platform 200 applies.Institute
It states in management platform 200, such application is also received by the receiving module 201, analyze after its applying type by the order
Control submodule 2024 makes respective handling.
Time management and control submodule 2055, the time of each described subtask or implementation steps for management implementation.
In the embodiment of the present application, the time management and control submodule 2055 is equipped with timer/timing software, and the request is appointed
The starting of business is started by the service provision end 300 or the service request terminal 100, each subtask is designed with accordingly
Implement the time limit, but when the time limit is close, the time management and control submodule 2055 sends prompt information to the service provision end 300,
And starting countdown, remind service provision end 300 to complete as early as possible.When it exceeds the time limit, the time management and control submodule
2055 issue information of exceeding the time limit to the service provision end 300.It is described when certain time limit is exceeded the time limit at the service provision end 300
Service request terminal 100 has the right to terminate the task.
Further, the punctual behavior at the service provision end 300, feed end management described in the equal typing of the behavior outcome that exceeds the time limit
In module 206.
Submodule 2056 is delivered, for submitting the service request terminal 100 and the service provision end 300 in implementation process
The task data of middle delivery, file, list including various formats etc..
When implementing task, data and file that the service provision end 300 and the service request terminal 100 need to submit
It is delivered in the management platform 200 and is stored in the memory module 208 by the delivery submodule 2056 upload.
In the embodiment of the present application, if the requirement in the mission requirements of the service request terminal 100 is included in
In the process flow, in addition the management platform 200 need not be handled, if described require rationally and not in the process flow
In, the customization Attendant sub-module 2057 is used to the requirement designing corresponding processing mode and increases to the processing stream
Position appropriate in journey reminds the service provision end 300 to complete subtask or implementation steps as desired.
Referring to Fig. 7, in the embodiment of the present application, the service provision end 300 include order invite processing module 301,
Process application module 302 implements module 303 and abnormal feedback module 304.
Specifically, the order invites processing module 301 to invite for receiving and processing the order comprising confirmation
Module 3011 and refusal submodule 3012, when the order is refused at the service provision end 300 invites, the refusal module is used
Invite failure information to the management platform 200 in sending order.It is invited when the service provision end 300 receives the order
When, the confirmation submodule 3011 is used to respond the task requests of the service request terminal 100, determines order, sends out simultaneously
Order is sent to invite successful information to the management platform 200.
The process application module 302 connects the confirmation submodule 3011, is used for at 200 transmission of management platform
Process application request is managed, includes the specific admin number for determining the corresponding process flow of type in the request, the management is flat
Platform 200 calls corresponding process flow according to the admin number, and is distributed to the service provision end 300 and the service is asked
Ask end 100.
The implementation module 303 is for obtaining and showing the process flow, so that the service provision end 300 is according to institute
It states process flow and implements the requested task of task requests.
The exception feedback module 304 is implementing 100 institute of service request terminal for feeding back the service provision end 300
State the exception information during the task of request.For example, process flow order exception, a certain subtask/implementation steps cannot
Implementation, data exception etc..
Referring to Fig. 8, providing a kind of enterprises service management method, including such as in another embodiment of the application
Lower step:
S100: service request terminal sends task requests to management platform.
S200: management platform receives task requests and creates order invitation.
S300: order invitation is sent to a service provision end by management platform.
S400: one service provision end is accepted an order invitation.
S500: the requested task in service provision end service implementation request end.
Specifically, in S100, the task requests include mission bit stream and service essential information, the mission bit stream packet
Task type, mission requirements and task description are included, the service essential information includes service object's basic information and service object
End message.The task requests are the affairs to be handled of the service request terminal, and the task type refers to that the task is asked
The task attribute asked illustrates the business scope of the task requests.The mission requirements refer to the service request terminal to described
The mission requirements such as some demand analyses, service request, technical requirements and the task objective that task requests propose.The task description
For describing the task definition of the task requests.
The service essential information includes service object's basic information and service object's end message, and the service object is whole
Client information includes id information, user information and the verification information of the service request terminal.Service object's basic information packet
User information, end message and the contact method etc. of service request terminal are included, the contact method provides for the service request terminal
Contact person and the communication modes such as telephone number or mailbox.
In S200~S300, the management platform is needed by the service that above-mentioned mission bit stream understands the service request terminal
It asks, and matches one professional clothes of the corresponding type of service of task in the task requests and Rapid matching according to its demand
Business feed end is the service request terminal service, reduces the time that the service request terminal independently seeks service provision end significantly,
Reduce the time, human and material resources are launched, and be can be shortened starting and are implemented its requested task, improve the reality of requested task
Apply efficiency.
Specifically, it includes order information and mission bit stream that the order, which is invited, the order information specifically include order number,
The order time, type of service and the service provision end end message, so as to the service provision end directly and the service
Request end interaction, it includes the mission bit stream that the order, which is invited, reaffirms type of service for the service provision end, with
Exempt from the management platform matching error.
More specifically, the management platform, which is equipped with, specifically matches specification and screening rule, according to the matching rule, institute
Management platform is stated for the task requests, matches a specifically type of service, and match according to the type of service
A batch meets the service provision end of the task requests, is screening a preferred service provision end according to screening rule.
Referring to Fig. 9, in the embodiment of the present application, S200 specifically includes the following steps:
S201: task requests are received.
S202: according to the type of service of the task in the request of mission bit stream matching task.
S203: order is invited in creation.
In the present embodiment, the mission bit stream includes task type, mission requirements and task description, and the management is flat
Platform carries out matching type of service to the task in the task requests according to the mission bit stream.For example, directly being appointed according to described
Service type is matched, perhaps from the mission requirements and be to choose keyword in task description to be matched or the two
Screening keyword is incorporated in be matched.It include the type of service in the invitation order, so as to the management platform management
The order is invited.
Referring to Fig. 10, in the embodiment of the present application, S300 the following steps are included:
S301: judge whether comprising specified service provision end in the task requests for requesting feed end to be issued, if so, holding
Row step S303, no person execute step S302.
S302: one service provision end of matching executes step S303.
S303: order invitation is sent in a service provision end.
In the present embodiment, the service request terminal can direct specified services object, provided in the task requests
Its specified service provision end is transmitted directly to specified service provision end after the management platform creation order is invited, it is not necessary to
Still further matching service provision end is matched again, accelerates service procedure.It should be understood that specified service provision end can refuse
The order described absolutely is invited, and after its refusal, the management platform executes step S302, continues to match another service provision end
And notify the service request terminal.
Further, after matching the corresponding type of service of the task, the management platform is further according to the business
The corresponding service provision end of type matching.It should be understood that the service provision end matched at this time is batch, the management
Platform is equipped with specifically screening rule, for example, being selected according to the qualification information, executive capability or service evaluation of service request terminal
A certain number of service sample platform simultaneously sort, and according to order, the order invitation is once sent to a service provision end, described
When the service provision end refusal order will ask, the management platform is sent to the service provision end of ranking next bit.If choosing
Total amount of service provision end be all sent, still no service provision termination is invited by the order, the pipe
Platform needs to match the type of service again.
Please in refering to fig. 10, in the embodiment of the present application, S400 the following steps are included:
S401: one service provision termination receives and processes subscriptions single invitation.
S402: service provision terminates by or refuses order and invites, if receiving, executes step S403；Otherwise, step is executed
S302。
S403: response service request terminal.
In S402, the service provision end can be confirmed according to the mission bit stream task requests middle task whether
Receive or refuse the order included in its scopes of services to invite, if so, directly in response to the service request terminal.
Otherwise, the management platform is given to the management platform feedback traffic it fails to match information, the management platform is by the order
Invitation is sent to another service provision end or matches service provision end again.
Please refer to Figure 11, in the embodiment of the present application, S500 the following steps are included:
S501: application process flow.
S502: process flow is obtained.
S503: implement the task in task requests according to process flow.
The process flow is a kind of system for meeting the type of service and going through the formalities formulated for the type of service
One handles program, wherein correspond to some processing modes of business formality comprising handling the type of service, handle item and its
The regulation such as order, time limit, handling in the task requests for the task so that the service provision end is come into the open.According to the processing
Process, the task in the task requests are divided into multiple subtasks or implementation steps, the service provision end require its
The task of completion respective stage or subtask or implementation steps in the time of restriction.
In S402, when service provision termination is invited by the order, the service provision end is also to the pipe
Platform feeds back order and invites successful information, while applying for the process flow of the corresponding task requests.
Further, in S502, the process flow is also distributed in the service request terminal, so that the service is asked
It asks to hold and is carried out by implementation supervision, checks progress, checking and accepting for the service provision end etc..
Further, in S503, the management platform also has monitoring function, including
The service provision end is monitored sequentially to be implemented according between multiple subtasks or implementation steps；
It monitors the service provision end and within a specified time completes the specified subtask or implementation steps；
It monitors the service request terminal and task data involved in implementation process is submitted at the service provision end；
It monitors the service request terminal and completes customization service request.
Meanwhile the service request terminal can inquire and check Task Progress and downloading related data or file.
The above is only the preferred embodiments of the application, are not intended to limit the scope of the patents of the application, although referring to aforementioned reality
Example is applied the application is described in detail, it, still can be to aforementioned each tool for coming for those skilled in the art
Technical solution documented by body embodiment is modified, or carries out equivalence replacement to part of technical characteristic.All benefits
The equivalent structure made of present specification and accompanying drawing content is directly or indirectly used in other related technical areas,
Similarly within the application scope of patent protection.
Claims (10)
1. a kind of management platform, which is characterized in that the platform includes:
Receiving module, the process application request that task requests and service feed end for receiving service request terminal are sent；
Demand identification module, for matching the corresponding business of the requested task of service request terminal according to the task requests
The type of service of type, and a service provision end is matched and screened according to the type of service；
Order creation module is invited for creating order according to the task requests of the service request terminal；
Module is invited, for order invitation to be sent in the service provision end；
Implement management module, for distributing corresponding process flow to the service provision according to the process application request received
End and the service request terminal, and monitor the service provision end and implement the task according to the process flow.
2. management platform according to claim 1, which is characterized in that the task requests include the service request terminal institute
The service essential information of the mission bit stream of request task and the service request terminal, the mission bit stream include task type, appoint
Business demand and task description, the service essential information includes service object's basic information and service object's end message；It is described
Demand identification module includes
Submodule is identified, for screening business described in keyword match from the task type, mission requirements and task description
Type；
Matched sub-block, for match with the matched all service provision ends of the type of service,
Submodule is screened, for filtering out the service provision end from matched all service provision ends, or works as institute
When stating the order invitation of service provision end refusal, the screening submodule continues to screen another service provision end, institute
It states and invites module that order invitation is sent to another service provision end.
3. management platform according to claim 1, which is characterized in that
The implementation management module includes:
Process formulation submodule, the process flow of a kind of specification for being formulated for each type of service, according to the place
Process is managed, the requested task of service request terminal is divided into multiple subtasks or implementation steps；
A management is arranged each described process flow for managing all process flows in workflow management submodule
Number；
Process distribution sub module, for will correspond to the process flow of requested task and meanwhile be assigned to the service request terminal and
The service provision end；
Order manages submodule, for managing the sequence of the implementation between multiple subtasks or implementation steps；
Time management and control submodule, the time of each described subtask or implementation steps for management implementation；
Submodule is delivered, submits number of tasks involved in implementation process for the service request terminal and the service provision end
According to；
Attendant sub-module is customized, for corresponding processing mode to be arranged for the mission requirements.
4. a kind of management method for managing platform, which is characterized in that it is applied to any one of the claim 1-3 management platform,
The following steps are included:
Receive the task requests that the service request terminal is sent；
The corresponding type of service of the requested task of service request terminal is matched according to the task requests；
A service provision end is matched and screened according to the type of service；
It for the task requests, creates an order and invites, and the order is invited and is once sent to the service
Feed end, until a service provision termination is invited by the order；
The process application request at the service provision end is received, and distributes corresponding process flow to the service provision end and institute
State service request terminal；
It supervises the service provision end and implements the task according to the process flow.
5. the management method of enterprises service management platform according to claim 4, which is characterized in that the task requests packet
Include the mission bit stream of service request terminal institute request task and the service essential information of the service request terminal, the task letter
Breath includes task type, mission requirements and task description, and the service essential information includes service object's basic information and service
Object end message；
It is described to match the corresponding type of service of the requested task of service request terminal according to the task requests, comprising:
It is managed from screening keyword in the task type, mission requirements and task description and the management platform all
Type of service is matched.
6. a kind of enterprises service management system, which is characterized in that including any one of the claim 1-3 management platform, service
Feed end and service request terminal, the management platform, the service provision end and service request terminal communication connection；
The service request terminal, for being requested to the management platform release tasks；
The management platform generates order and invites for receiving the task requests, and order invitation is sent to described
Service provision end；
The service provision end is invited for receiving the order, and the place of the corresponding task is obtained to the management platform
Manage process, and the task according to the process flow implementation service request terminal.
7. enterprises service management system according to claim 6, which is characterized in that the service request terminal includes:
Request module, for sending the task requests to the management platform；
Module is checked, for obtaining the progress msg for implementing the task requests；
Evaluation module completes the satisfaction of the task requests and feeds back to the management for evaluating the service provision end
Platform.
8. enterprises service management system according to claim 6, which is characterized in that the service provision end includes
Order invites processing module, invites for receiving and processing the order；Wherein, it includes order information and institute that order, which is invited,
State the mission bit stream of service request terminal request；
Process application module, for determining corresponding type of service according to the mission bit stream, and to the management platform request
The process flow of the type of service corresponding with acquisition；
Implement module, for implementing the task requests according to the process flow；
Abnormal feedback module, the exception information encountered in implementation process for feeding back the task requests.
9. a kind of enterprises service management method is applied to any one of the claim 6-8 enterprises service management system, feature
It is, comprising the following steps:
Service request terminal sends task requests to the management platform；
The management platform receives the task requests and creates order invitation, and order invitation is sent to described in one
Service provision end；
One service provision termination is invited by the order, and the processing of the corresponding task is obtained to the management platform
Process, and the task according to the process flow implementation service request terminal.
10. enterprises service management method according to claim 9, which is characterized in that when institute is refused at the service provision end
When stating order invitation, failure information is invited to management platform feedback order, the management platform invites the order
It is sent to another service provision end.
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Application publication date: 20190312 |