JP2018173796A - Technical instructor dispatch support apparatus, technical instructor dispatch support system and technical instructor dispatch support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technical instructor dispatch support apparatus, system and method for quickly and easily coordinating dispatch according to requests for temporary staff.SOLUTION: A technical instructor dispatch support apparatus includes a candidate selecting unit for selecting a dispatch candidate based on request information, and a storage unit for storing information on the dispatch candidate. The candidate selecting unit comprises: a user request dispatcher selection unit for selecting the dispatch candidate based on the request information; a registration information extraction unit for receiving dispatch candidate information extracted from the storage unit; a dispatch fee calculation unit for calculating a dispatch fee for the dispatch candidate based on the request information and the dispatch candidate information; and a dispatch pattern calculating unit for calculating a dispatch pattern based on the dispatch candidate and the dispatch fee. The storage unit comprises: a dispatch candidate registration information storage unit for storing dispatch candidate personnel related information in an identifier of the dispatching candidate; a dispatch fee information storage unit for storing the identifier of the dispatch candidate and the dispatch candidate in association with the dispatch fee; and a plant information storage unit for storing a plurality of pieces of plant information related to a dispatching destination.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a technical instructor dispatch support device, a technical instructor dispatch support system, and a technical instructor dispatch support method.

  In the inspection and construction of plants, work by qualified personnel is a necessary condition based on predetermined safety measure standards, and technical guidance may be provided by qualified personnel on site. A qualified person who performs such technical guidance and has a predetermined skill is referred to as a “technical instructor” in this specification. When a sudden trouble occurs in a user's plant, a request for dispatch to a technical instructor who can deal with the situation may be made from the user to the plant manufacturer.

  The user's request in such a case is a request for dispatch of a skilled technical instructor who has the knowledge, experience or handling results of the plant. However, skilled technical instructors often handle a large number of tasks and are often not in a timely response to user dispatch requests. In particular, there are few vacant schedules that can be handled, especially during busy periods, and it is often impossible to respond promptly to dispatch requests from users. That is, there is a problem in securing a suitable technical instructor in a timely and reasonable manner when a skilled technical instructor is dispatched.

  In view of the above problems, there has been a need for a human resource dispatch method that quickly acquires human resources required for a dispatch destination and dispatches appropriate human resources that meet the request of the dispatch destination. For example, a method is known that uses a database in which information on human resources such as qualifications, skills, past results, schedules, dispatch costs, and the like possessed by human resources is stored to extract suitable human resources for a dispatch request (for example, , See Patent Documents 1 to 8).

JP 2006-268785 JP 2004-77142 A JP 2010-134815 JP, 2006-157423, A JP2011-233078 JP20027771 JP2012-168920 JP2013-148962A

  In the contents disclosed in Patent Documents 1 to 8, the system disclosed in Patent Document 1 is not a method of requesting a dispatcher from a customer via a network and displaying a result of examination by a computer on a customer terminal. Therefore, it has the subject that the procedure of a contract becomes slow. In addition, it does not take into account the presence or absence of dispatchers designated by customers, and contract flexibility is low.

  In addition, the systems disclosed in Patent Document 2 and Patent Document 3 do not consider human resource schedules (degree of busyness). Therefore, there is a problem that in the busy season, it is difficult to adjust the dispatcher because the work concentrates on qualified persons and skilled persons.

  In addition, what is disclosed in Patent Documents 1 to 8, including those disclosed in Patent Documents 4 to 8, does not input the customer's desired conditions. It only presents conditions that are suitable for the contract conditions. Therefore, there are few options for contract conditions (dispatchers and expenses) for customers, and there is a problem that it is not possible to obtain a temporary staffing situation that both the customer who is the dispatch requester and the manufacturer (temporary dispatcher) who dispatches the staff can be satisfied. Have

  It is an object of the present invention to provide a technical instructor dispatch support apparatus that can adjust the situation in which a suitable technical instructor can be dispatched quickly and easily in response to a human resource dispatch request.

  In order to solve the above-described problem, one aspect of the present invention relates to a technical instructor dispatch support apparatus, and generates information indicating a pattern of dispatch candidates based on request information including conditions related to a request for dispatch of personnel. A technical instructor dispatch support device having an output means for outputting the candidate, including a candidate selection unit for selecting a dispatch candidate for human resource dispatch, and a storage unit for storing information on the dispatch candidate, the candidate The selection unit refers to the storage unit based on the request information, selects a dispatch candidate, a user request dispatcher selection unit, a registration information extraction unit that receives dispatch candidate information extracted from the storage unit, Based on the request information and the dispatch candidate information, a dispatch fee calculation unit that calculates a dispatch fee of the dispatch candidate, the dispatch candidate, and the dispatch fee of the dispatch candidate, A dispatch pattern calculation unit that calculates a pattern, and the storage unit stores personnel-related information necessary for selecting the dispatch candidate as a dispatch candidate in association with an identifier for identifying the dispatch candidate. A dispatch candidate registration information storage unit for storing, a dispatch fee information storage unit for storing the identifier of the dispatch candidate and a fee required for dispatching the dispatch candidate, and dispatch required for selecting the dispatch candidate A plant information storage unit that stores a plurality of plant information related to the previous one.

  ADVANTAGE OF THE INVENTION According to this invention, the condition where a suitable technical instructor can be dispatched quickly and easily with respect to a personnel dispatch request | requirement can be adjusted.

1 is a schematic diagram of a technical instructor dispatch system according to the present invention. The hardware block diagram of the apparatus which comprises a technical instructor dispatch system. The schematic structure figure of a technical instructor dispatch system. The flowchart of a technical instructor dispatch system. The figure which showed the user's dispatch request input screen. The figure which showed typically an example of the registration information of a dispatch candidate. The figure which showed typically an example of the registration information of a plant. The figure which showed the calculation method of the index value of a dispatch fee typically. The figure which showed the calculation method of a dispatch fee typically. The figure which showed typically an example of the output screen of a dispatch plan. The figure when the contract of a user and a manufacturer is materialized. The figure which showed the output screen when not conforming to a user's dispatch request conditions. Schematic of a user-designated type user dispatch request input screen. The figure which showed the example of the schedule of the applicable dispatcher displayed when a dispatcher's code | cord | chord or a user name is input, and the unit price table of each time. The figure of an alternative when the dispatcher designated by the user cannot be dispatched. Schematic of the dispatch request input screen of a dispatcher list display type user. The figure which showed the list | wrist of the dispatcher who has the results of work content. The figure of the presentation screen of the dispatch fee in a dispatcher list display type. The flowchart figure of a dispatcher list display type technical instructor dispatch support system. Schematic of the technical instructor dispatch support system including another dispatch source. The figure which modeled an example of another dispatch origin information including the address of another dispatch origin. The figure which showed typically an example of the registration information of the dispatch candidate of another dispatch origin.

  Embodiments of a technical instructor dispatch support system and a technical instructor dispatch support method according to the present invention will be described below with reference to the drawings. In the following description, components having the same functions are denoted by the same reference numerals, and detailed description thereof is omitted. The present invention selects personnel who meet the request contents (conditions) of the dispatch requester in dispatching personnel such as qualified personnel required to comply with safety measures standards for inspection and construction in the plant, One of the main points is to make presentations quickly and easily. In the following explanation, a human resource (technical instructor) to be dispatched is referred to as “TA” (Technical Advisor).

[System configuration of TA matching system 100]
FIG. 1 is a system configuration diagram showing an outline of a TA matching system 100 which is an embodiment of a technical instructor dispatch support system. In FIG. 1, a TA matching system 100 connects a user-side device 1 as a first device and a manufacturer-side device 2 to a communication network 3, and internally connects the manufacturer-side device 2 and a management device 4 as a second device. Connected via a network. A configuration including both or one of the manufacturer side device 2 and the management device 4 is referred to as a technical instructor dispatch support device, and a configuration including the user side device 1 is referred to as a technical instructor dispatch support system.

  The user-side device 1 is an information processing device used when a plant user requests a manufacturer to dispatch a technical instructor (TA) who performs technical guidance necessary for operations such as inspection of the plant. The user transmits request information including a TA condition to be requested to be dispatched to the maker side device 2 using the user side device 1, receives reply information from the maker side device 2, and presents it to the user. In other words, the user side device 1 functions as an input interface for inputting request information by the user, and also functions as an output interface for outputting information from the manufacturer side device 2 to the user. Further, the user side device 1 also serves as a communication interface for transmitting and receiving information with the manufacturer side device 2. The “request information” according to the present embodiment includes a plurality of pieces of information such as the TA dispatch period required by the user, the number of dispatched persons, skills (qualifications, experience, etc.), and specifications of the plant that requests the TA to respond. including.

  The manufacturer-side device 2 is an information processing device used when a plant manufacturer receives a TA dispatch request from a user and transmits a result of a predetermined process described later to the user-side device 1. The manufacturer-side device 2 receives the request information transmitted from the user-side device 1 and executes a process of transmitting the request information to the management device 4. That is, the manufacturer-side device 2 functions as an information transmission / reception interface for the user-side device 1 and also functions as an information transmission / reception interface for the management device 4.

  The management device 4 is an information processing device that executes matching processing executed in the TA matching system 100. The management device 4 includes a TA registration DB (database) 5 constituting a storage unit and a TA candidate selection device 6 constituting a dispatcher generation unit. The TA registration DB 5 stores information necessary for TA dispatch, such as an identifier for identifying a TA that is a dispatch candidate, qualifications held by the candidate, past results, degree of busyness, unit price of a charge, etc. Stores data configured in association with each identifier. The TA candidate selection device 6 narrows down and extracts dispatch candidates by referring to the TA registration DB 5, and also displays a display format so that the user can easily specify the TA that requests the dispatch from among the dispatch candidates. Output the arranged information. The information regarding the dispatch candidate TA output from the TA candidate selection device 6 is an information group divided into a plurality of patterns. This information group is transferred from the TA candidate selection device 6 to the manufacturer side device 2. The manufacturer-side device 2 transmits to the user-side device 1 an information group related to the dispatch candidate TA passed from the TA candidate selection device 6. The user side device 1 displays information on the dispatch candidate TA received from the manufacturer side device 2 on the display means so that the user can perform a selection operation.

[Hardware configuration of each device]
Next, the hardware configuration of each device constituting the TA matching system 100 will be described. FIG. 2 is a diagram illustrating a hardware configuration of the TA candidate selection device 6. In the present embodiment, the user side device 1 and the manufacturer side device 2 constituting the TA matching system 100 are also information processing devices having the same configuration as the TA candidate selection device 6. Therefore, only the hardware configuration of the TA candidate selection device 6 will be described in detail, and detailed description of the hardware configuration of other devices will be omitted.

  As shown in FIG. 2, the TA candidate selection device 6 includes a CPU 201 that constitutes a calculation means, an internal memory 202 that constitutes a storage means, an external storage device 203 such as an HDD, and a portability such as a CD-ROM and a DVD-ROM. A reading device 205 that reads information from a storage medium 204 having a memory, an input device 206 such as a keyboard and a mouse that constitutes an input means, an output device 207 such as a display that constitutes an output means and displays an image, and other manufacturer-side devices 2 A communication device 208 for connection is provided.

  The TA candidate selection device 6 is a device that executes each functional block to be described later by executing a predetermined program (technical instructor dispatch support program) loaded in the internal memory 202 by an arithmetic processing function provided in the CPU 201. .

  This predetermined program is loaded from the storage medium 204 via the reading device 205. Alternatively, after being downloaded from the external device to the external storage device 203 via the communication device 208, it is loaded into the internal memory 202 and executed by the CPU 201. The predetermined program may be directly loaded on the internal memory 202 from an external device connected via the communication device 208 and executed by the CPU 201.

  In the TA candidate selection device 6, each functional block described below is realized by executing the technical instructor dispatch support program. In the user-side device 1 and the manufacturer-side device 2, a predetermined function is realized by executing a predetermined program using hardware resources as described above.

[Functional configuration of TA matching system 100]
Next, functional blocks of the TA matching system 100 will be described with reference to FIG. As shown in FIG. 3, in the TA matching system 100, each function block in each device is realized by a predetermined program executed in each of the user side device 1, the manufacturer side device 2, and the management device 4. The user side device 1 and the manufacturer side device 2 are provided with human interfaces by hardware resources corresponding to the output device 207 in each. Through this human interface, predetermined information is input and output.

[Functional configuration of user apparatus 1]
The user-side device 1 includes a user input information transmission unit 7 that transmits information (request information) related to a TA dispatch request by a user to the manufacturer-side device 2 and a manufacturer that receives information on a TA dispatch candidate from the manufacturer. And an output information receiving unit 8. The user inputs at least plant specifications, work contents, qualifications necessary for work, dispatch number, dispatch period, and dispatch reason through the input means provided in the user side device 1. The user input information transmitting unit 7 generates the input information as request information, and executes a transmission process for transmitting the request information to the manufacturer side device 2. The manufacturer output information receiving unit 8 receives the candidate presentation information transmitted from the manufacturer-side device 2 and executes a process of presenting it to the user via the output unit.

[Functional configuration of manufacturer side device 2]
The manufacturer-side device 2 includes a user input information receiving unit 9 and a TA dispatch pattern result transmitting unit 10. The user input information receiving unit 9 receives the request information transmitted from the user side device 1 and executes a process of passing it to the management device 4. The TA dispatch pattern result transmission unit 10 executes a process of transmitting the TA dispatch pattern obtained by dividing the TA dispatch candidate calculated based on the request information in the management apparatus 4 to the user side apparatus 1 as candidate presentation information. The TA dispatch pattern result transmitting unit 10 corresponds to a dispatch pattern result transmitting unit.

[Functional Configuration of Management Device 4]
Next, the functional configuration of the TA registration DB 5 and the TA candidate selection device 6 constituting the management device 4 will be described. As shown in FIG. 3, the TA registration DB 5 includes a functional block as a storage unit, and includes a TA registration information storage unit 11, a dispatch fee information storage unit 12, and a plant information storage unit 13.

  The TA registration information storage unit 11 constitutes a dispatch candidate registration information storage unit. The TA registration information storage unit 11 stores human resource-related information necessary to select a dispatch candidate from TAs that can be dispatched, and executes a process of reading out.

  The dispatch fee information storage unit 12 stores data used for calculation of the dispatch fee of each TA that is a dispatch candidate, each piece of information associated with each TA, and information obtained by indexing each piece of information, A process of reading charge data based on each index is executed. The plant information storage unit 13 stores a specification for each plant that can be handled by each TA, which is a candidate for dispatch, and data indicating the similarity between the plants in a format that can be extracted, and executes a process of reading To do.

  The TA candidate selection device 6 has a function as a candidate selection unit, and includes a user request dispatcher selection unit 14, a TA registration information extraction unit 15, a TA dispatch fee calculation unit 16, and a TA dispatch pattern calculation unit 17. Have.

  The user request dispatcher selection unit 14 performs a process of selecting a TA to be a dispatch candidate based on the request information input from the user side device 1 and the TA registration information registered in the TA registration information storage unit 11. Run. The user request dispatcher selection unit 14 constitutes a candidate selection unit that selects a dispatch candidate.

  The TA registration information extraction unit 15 executes processing for receiving dispatch candidate TA information extracted from the TA registration DB 5. Based on the request information and the TA registration information, the TA dispatch fee calculation unit 16 executes a calculation process related to the TA dispatch fee selected as a candidate. The TA dispatch pattern calculation unit 17 executes a process of calculating a TA dispatch pattern based on the TA selected by the user request dispatcher selection unit 14 and the dispatch fee required when the TA is dispatched.

  According to the TA candidate selection device 6 having the above-described functional configuration, a plurality of dispatch candidates are extracted from registration information registered in the TA registration DB 5 based on request information related to dispatch conditions requested by the user. Also, a TA dispatch pattern is generated based on the extracted information, and is transmitted to the user side device 1 as candidate presentation information. Through these series of processes, a plurality of TA dispatch patterns are presented to the user, and a situation in which TA dispatch can be realized appropriately and quickly can be formed.

[Matching method embodiment]
Next, an embodiment of a technical instructor dispatch support method realized using the TA matching system 100 will be described with reference to the sequence diagram of FIG. Note that data to be referred to in the following processing is registered in the TA registration DB 5 in advance. As shown in FIG. 4, in the method, first, request information is input to the user side device 1 by the user via the input means provided in the user side device 1 (S401). In S401, the output means of the user side device 1 is presented with an interface for inputting request information for specifying conditions for the user to request dispatch. Specifically, a screen for inputting request information is displayed. An example of the screen will be described later. Therefore, the user inputs the request information through the input unit while referring to the screen displayed on the output unit.

  Next, the request information input in the user side device 1 is transmitted from the user input information transmission unit 7 to the user input information reception unit 9 of the manufacturer side device 2 (S402). The manufacturer-side device 2 transfers the received request information to the TA candidate selection device 6 (S403). Through this process, the request information is input to the TA candidate selection device 6. In S 403, the request information is passed to the user request dispatcher selection unit 14 of the TA candidate selection device 6.

  Subsequently, the user-requested dispatcher selection unit 14 accesses the TA registration information storage unit 11 of the TA registration DB 5 and extracts TAs that are dispatch candidates that meet various conditions included in the request information (S404). . Information relating to the TA candidate (dispatch candidate) extracted in S404 is sent to the TA registration information extraction unit 15 of the TA candidate selection device 6.

  Subsequently, the TA registration information extraction unit 15 sends the above extraction result to the TA dispatch fee calculation unit 16, and a dispatch fee calculation process is executed (S405). In S405, the TA dispatch fee calculation unit 16 calculates the dispatch fee related to the dispatch candidate extracted in S404 based on the data stored in the dispatch fee information storage unit 12, and the calculation result is used as the TA dispatch pattern. It passes to the calculation unit 17.

  Subsequently, the TA dispatch pattern calculation unit 17 executes a process of calculating a TA dispatch pattern that matches the conditions presented in the request information based on the calculation result of the dispatch fee passed from the TA dispatch fee calculation unit 16. (S406). Dispatch pattern information (candidate presentation information), which is information related to the TA dispatch pattern calculated by the TA dispatch pattern calculation unit 17, is passed to the TA dispatch pattern result transmission unit 10 of the manufacturer-side device 2.

  Subsequently, the TA dispatch pattern result transmitting unit 10 executes a process of transmitting dispatch pattern information to the user side device 1 (S407). The dispatch pattern information transmitted in S407 is received by the manufacturer output information receiving unit 8 of the user side device 1 and presented to the user via the output means of the user side device 1 (S408).

  Subsequently, the user selects a specific dispatch pattern that meets the request from the dispatch patterns displayed on the output means via the input means in the user side apparatus 1, and the selected selected dispatch pattern is the manufacturer side apparatus 2. (S409) In S409, the selected dispatch pattern is passed to the user input information transmitting unit 7 from the TA dispatch patterns presented by the user, and the user input information transmitting unit 7 selects the manufacturer side apparatus 2. Send a dispatch pattern.

  Subsequently, the user input information receiving unit 9 of the manufacturer side device 2 receives the selected dispatch pattern and transfers the selected dispatch pattern to the TA candidate selecting device 6 (S410). Through this process, the selected dispatch pattern is input to the TA candidate selection device 6. Subsequently, the TA candidate selection device 6 updates the information in the TA registration DB 5 using the selection dispatch pattern (S411).

  Through the above processing steps, a state is reached in which a TA dispatch contract that matches the TA conditions requested by the user can be concluded. Thereafter, the selected TA is dispatched to the user by a contract between the user and the manufacturer. In S404, when a TA candidate is not extracted according to the request information from the user side device 1, the manufacturer side device 2 notifies the user side device 1 to that effect. Upon receiving the notification, the user side device 1 displays information that prompts re-input of the request information via the output unit.

  Next, each screen that provides an information input interface to the user in the user side device 1 in the above matching method will be described.

[Dispatch request input screen]
FIG. 5 is a diagram showing a dispatch request input screen 501 displayed on the display unit of the user side device 1 in S401. The dispatch request input screen 501 includes a plurality of information input fields. For example, the dispatch request input screen 501 includes input fields for various information such as a plant specification field 18, a dispatch number field 19, a dispatch period field 20, a work content field 21, a necessary qualification field 22, a dispatch reason field 23. ing. The plant specification column 18 is an information input column for inputting the specification (type, etc.) of the plant that is the subject of the TA dispatch request. The dispatch number column 19 is an information input column for inputting the target number of dispatch requests. The dispatch period column 20 is an information input column for inputting a period for requesting dispatch. The work content column 21 is an information input column for inputting the work content to be requested for TA dispatch. The necessary qualification column 22 is an information input column for inputting a qualification (qualification that should be possessed by the TA) necessary for the work content to be requested for TA dispatch. The dispatch reason column 23 is an information input column for inputting a cause (reason) for requesting the TA dispatch. The work content column 21 and the necessary qualification column 22 are configured as interfaces that present selectable values in a list format and can be selected from the list because the work items and qualifications required by the user are limited. .

[Information stored in the TA registration information storage unit 11]
Next, TA registration information 601 registered in advance in the TA registration DB 5 will be described with reference to FIG. FIG. 6 is a diagram schematically illustrating an example of TA registration information 601 registered in the TA registration DB 5. As shown in FIG. 6, the TA registration information 601 holds, for each TA that can be a dispatch candidate, among the qualifications that the TA that is a dispatch candidate wants to hold, the presence or absence of the qualification that the TA has is associated with each qualification. Holding qualification information 24, and for each type of plant that the TA has corresponded to, and for each work item in each plant, performance information 25 that holds the number of achievements corresponding to the past as an achievement level, And busyness information 26 representing the TA work schedule.

  The possessed qualification information 24 indicates whether each qualification exists by storing “O” in the area corresponding to the qualification held by the TA and storing “X” in the other qualifications. Yes.

  The record information 25 stores the cumulative number of each work item in the plant that the TA has dealt with in the past. The greater the cumulative number, the higher the skill level of the work at the early withdrawal plant in the TA. In the case of the TA registration information 601, the dispatcher B is more experienced than the dispatcher A and can be interpreted as a skilled person.

  The busyness information 26 stores a dispatch destination (location) and work contents for each dispatchable date and time, and is an area for storing a so-called future dispatch schedule of the TA. The busyness information 26 is “high” when a work request is entered throughout the day for each date and time scheduled to be dispatched in the TA, and the work request is entered throughout the day. If not, the corresponding value is stored with the busyness level being “low”. If the work request is entered but not within the day, the busyness is set to “medium”. Further, even if there is no work request for the entire day, the busyness when the work request is received on the previous day or the next day is also “medium”.

  This will be described with reference to FIG. Referring to the busyness information 26 related to the dispatcher A, the work request from the company A has already been entered throughout the day on February 1st. Accordingly, the busyness information 26 on February 1 regarding the dispatcher A is “high”. Further, referring to the busyness information 26 related to the dispatcher B, on February 3, a work request from Company B is included for half a day. Therefore, the busyness information 26 on February 3 regarding the dispatcher B becomes “medium”.

  By storing the above TA registration information 601 in the TA registration information storage unit 11 of the TA registration DB 5, the TA candidate extraction process in S404 can be executed. 6 illustrates TA registration information 601 related to two TAs, “dispatcher A” and “dispatcher B”. Naturally, TA registration information 601 for all TAs that can be dispatched is registered in advance.

[Information stored in the plant information storage unit 13]
Next, the plant registration information 701 registered in advance in the plant information storage unit 13 of the TA registration DB 5 will be described. FIG. 7 is a diagram schematically illustrating an example of the plant registration information 701. As shown in FIG. 7, the plant registration information 701 stores, for each type of plant that can be handled by TA, an output column 27 in which information related to the output in each plant is stored, and information related to the evaporation amount of steam in each plant. The evaporation amount column 28 and a boiler type column 29 in which information on the type of boiler used in each plant is stored.

  Each information stored in the plant registration information 701 is used for calculating the similarity of each plant. The similarity information 30 indicating the similarity between plants is calculated by a predetermined function provided in the management device 4. Note that the similarity is calculated based on the degree of data coincidence (specificity degree of spec) between the plants based on the information included in the plant registration information 701. The calculated similarity is stored in the plant information storage unit 13 as similarity information 30. The “degree of coincidence” used for calculating the similarity is, for example, a value obtained by calculating the number of matches of information stored in each of the above fields for each plant and dividing the total species by the number of information types. It is expressed using Therefore, the maximum value in the case of complete coincidence is “1”.

[Information stored in dispatch fee information storage unit 12]
Next, the dispatch fee information 801 registered in advance in the TA registration DB 5 will be described. FIG. 8 is a diagram schematically showing an example of dispatch fee information 801. As shown in FIG. 8, dispatch fee information 801 includes a holding qualification index 81 for storing an index for calculating a dispatch fee according to the number of qualifications held by the dispatched TA, and past histories for each plant. A past performance index 82 for storing an index for calculating a dispatch fee according to the number of dispatch results, an index for calculating a dispatch fee according to the busyness of the TA, and a busyness index 83 for storing, A dispatch reason index 84 that stores an index for calculating the dispatch fee according to the stage.

  The data stored in the holding qualification index 81 is related to the holding qualification information 24 stored in the TA registration information 601. The data stored in the past performance index 82 is related to the performance information 25 stored in the TA registration information 601. The data stored in the busyness index 83 is related to the busyness information 26 stored in the TA registration information 601. The data stored in the dispatch reason indicator 84 is related to the busyness information 26 stored in the TA registration information 601.

  In FIG. 8, each index constituting the dispatch fee information 801 is held as data configured to be evaluated in five stages. The stage of each index can be arbitrarily set by the manufacturer. Data registered in the TA registration DB 5 is used as an input value used for index calculation of the holding qualification information 24, the performance information 25, and the busyness information 26. The holding qualification index 81 is classified according to whether the necessary skills and qualifications related to work are sufficiently acquired. The past performance index 82 is classified by the work content and the number of times for each plant requested by the user. The busyness index 83 quantifies the value (high, medium, low) of the busyness information 26 that is the availability of the schedule of each TA shown in FIG. 6, for example, “3”, “ “2” for “medium” and “1” for “low”. The dispatch reason index 84 is classified according to an index determined by the manufacturer for the reason for dispatch from the user.

  In the dispatch fee calculation process in S405, the dispatch fee for each candidate dispatcher based on the request information is calculated using each information held in the dispatch fee information 801.

[Example of dispatch fee calculation]
FIG. 9 is a diagram schematically showing an example of calculating the TA dispatch fee. As shown in the drawing, the course fee 31 is an index that needs to be handled in each of the possession qualification information 24, the result information 25, the busyness information 26, and the dispatch reason information entered in the dispatch reason column 23 (see FIG. 9). Is calculated based on In FIG. 9, as an example, a course with the lowest price, a standard course (median) composed of people with standard skills, and a course composed of high-skilled but skilled workers are displayed. .

  In FIG. 9, the TA dispatch pattern calculation unit 17 calculates a TA dispatch candidate pattern based on the information related to the fee calculated by the TA dispatch fee calculation unit 16 (S406), and displays it on the user side device 1. It is an example of a TA dispatch candidate display screen 1001 in the case.

  As shown in FIG. 10, the user-side device 1 includes the economical course 32, which is composed of a dispatched person who has the technical ability to perform the minimum work, and the person who has the standard technology. It is presented through the TA dispatch candidate display screen 1001 that the course 33 and the skilled course 34 composed of skilled persons can be selected. In the TA dispatch candidate display screen 1001, the dispatch pattern calculated in FIG. 9 can be presented when the user desires. Through the TA dispatch candidate display screen 1001, the user can acquire a plurality of pieces of information on TAs who are qualified persons extracted based on the request information designated by the user. Information displayed on the TA dispatch candidate display screen 1001 is extracted based on the similarity information 30 stored in the plant registration information 701. Therefore, each TA displayed as a candidate on the TA dispatch candidate display screen 1001 corresponds to an appropriate person in the user who makes a dispatch request.

[Example of user dispatch pattern selection]
FIG. 11 is an example of a contract establishment screen 1101 that clearly indicates that a TA dispatch contract has been established based on the TA dispatch pattern selected by the user on the TA dispatch candidate display screen 1001 displayed on the user-side device 1. The contract establishment screen 1101 is displayed on the user side device 1. When the user performs an operation of selecting one of the TA dispatch candidate display screens 1001 illustrated in FIG. 10, the display is switched as in the contract establishment screen 1101. The contract establishment screen 1101 changes the display so as to clearly indicate that a specific dispatch pattern has been selected from the dispatch patterns displayed on the contract establishment screen 1101, and the message column A35 clearly indicates the contract establishment. Information to be displayed is also displayed. Note that the change in the display of the selected dispatch pattern is, for example, that the background color is different from other areas.

  If a TA dispatch pattern that matches the request information input by the user cannot be calculated, a request condition mismatch display screen 1201 as shown in FIG. 12 is output. If the user's request conditions are not met, a message is displayed in the message field B36 of the request condition mismatch display screen 1201, and the color of the unmatched input condition item field is changed to prompt the user to change the conditions. Good. If the dispatch period (schedule) does not match, the busyness information 26 indicating the schedule of the requested dispatcher may be displayed, and the number of dispatchers requested and the number of dispatchable persons during the period may be displayed.

  The example of FIG. 12 is a case where the number of dispatchers is 3 and the dispatch period is February 1st to 4th, and the number of people who can be dispatched during the desired dispatch period is less than the desired dispatcher number. Two people can be dispatched at any time during the period. In this case, information that prompts the user to change the request condition may be presented in the message field B36, such as “2 people can be dispatched”.

  As described above, according to the TA matching system 100 according to the first embodiment, a situation in which a plurality of dispatch conditions requested by a user who is a customer can be selected as contract conditions is provided, and a customer who is a dispatch request destination and a dispatch source In such a manufacturer, it is possible to easily create a temporary staffing situation that both sides can agree with.

  Next, another embodiment of the technical instructor dispatch support method according to the present invention will be described. On the dispatch request input screen 501 that has already been described, the user may be allowed to specify a TA that requests dispatch. FIG. 13 shows an example of a dispatch request input screen 501a according to a user-specified TA matching method. As shown in FIG. 15, a designation field 40 is further included as an entry field for designation information for designating TAs included in dispatch candidates. In the designation column 40, by inputting and specifying the name or personal identification code of a TA that is desired to be dispatched, the TA is processed as a dispatch candidate.

  For example, when a specific TA is designated via the dispatch request input screen 501a in the process of S401 already described, the TA dispatch pattern result transmission unit 10 displays the designated dispatcher shown in FIG. 14 in the process of S409. Information for displaying the screen 140 is transmitted to the user apparatus 1.

  The designated dispatcher display screen 140 includes the schedule 41 of the designated dispatcher and the unit price 42 of each period. The user can confirm the designated dispatcher by selecting a date and time when the schedule of the dispatcher displayed on the designated dispatcher display screen 140 is vacant and selecting the designated dispatcher confirmation button 141. When the schedule of the designated dispatcher and the dispatch period desired by the user do not match, the alternative is displayed by selecting the alternative button 142.

  FIG. 15 is an example of an alternative display screen 150 which is an example of an alternative display screen when a dispatcher designated by the user cannot be dispatched. As shown in FIG. 15, the alternative plan display screen 150 includes a message column C43. In this message column C43, a comment for the user is displayed. The comments are composed of reasons for presenting alternatives. The alternative plan display screen 150 includes a schedule 44 of candidates who have the same number of qualifications as the designated dispatcher and who have the same past performance in the requested plant. If there is no past record that matches the requested plant, weighting the number of requested operations for similar plants using the similarity information 30 between the plants, and replacing with the requested plant results automatically replaces the alternative plan. Calculate and present to the user.

  As described above, according to the TA matching system 100 according to the second embodiment, a dispatch request can be quickly made if the dispatch request source recognizes a specific TA.

  Next, still another embodiment of the technical instructor dispatch support method according to the present invention will be described. FIG. 16 is a schematic diagram illustrating an example of a dispatch request input screen 501b which is a dispatcher list display type input screen. The dispatch request input screen 501b includes a plurality of information input fields. The dispatch request input screen 501b includes a plant specification column 18, a dispatch number column 19, a work content column 21, and a dispatch reason column 23. Unlike the dispatch request input screen 501 described above, the dispatch period column 20 And the required qualification column 22 are not included.

  In the present embodiment, information can be input in each information input column included in the dispatch request input screen 501b, request information is configured based on the input information, and TA candidates are extracted. This makes it possible to obtain a list of dispatchers with a track record in the work contents in the plant that requests dispatch, and to select a dispatcher from the list.

  FIG. 17 is a diagram illustrating a dispatcher list 170 with a track record of work contents. The dispatcher list 170 is displayed on the user device 1 by transmitting the dispatcher list 170 from the TA dispatch pattern result transmission unit 10 to the user device 1. In this case, as shown in FIG. 17, candidate dispatcher information 45 indicating candidate dispatchers that meet the conditions specified in the request information from the user and the schedule of the dispatcher are displayed. The user can determine the selection of the candidate dispatcher by confirming the vacancy of the schedule of the candidate dispatcher who desires dispatch and selecting a schedule table included in the dispatcher list 170. Further, when the schedule table included in the dispatcher list 170 is selected, the selected number information 46 which is information indicating the number of selected numbers is displayed. If the next month dispatch is desired, the next month schedule can be displayed by selecting the button 47 for displaying the next month. In the case where there are a plurality of dispatch candidates who wish to dispatch, by selecting a schedule related to the dispatch candidate and selecting the dispatcher confirmation button 48, the dispatcher candidate who wishes to dispatch can be confirmed.

  FIG. 18 is a diagram of a dispatch fee display screen 180 in the dispatcher list display type. As shown in the figure, the index used when determining the charge and the total charge are displayed. When the charge displayed by the user is satisfied, the contract is established by selecting the charge confirmation button 49.

  Next, an embodiment of the technical instructor dispatch support method realized using the TA matching system 100 according to the third embodiment will be described with reference to the sequence diagram of FIG. Note that data to be referred to in the following processing is registered in the TA registration DB 5 in advance. As shown in FIG. 19, in the method, first, request information is input to the user apparatus 1 via the hardware resource corresponding to the input apparatus 206 included in the user apparatus 1 (S1901). In S1901, a dispatch request input screen 501b, which is an interface for inputting request information for designating conditions for requesting dispatch by the user, is displayed on the output means of the user side apparatus 1.

  Next, the request information input via the dispatch request input screen 501b in the user side device 1 is transmitted from the user input information transmission unit 7 to the user input information reception unit 9 of the manufacturer side device 2 (S1902). The manufacturer-side device 2 transfers the received request information to the TA candidate selection device 6 (S1903). Through this process, the request information is input to the TA candidate selection device 6. In S 1903, the request information is passed to the user request dispatcher selection unit 14 of the TA candidate selection device 6.

  Subsequently, the user request dispatcher selection unit 14 accesses the TA registration information storage unit 11 of the TA registration DB 5, and uses the conditions included in the request information, the TA registration information storage unit 11 and the plant information storage unit 13. Is searched (S1904). In S1904, dispatch candidates that match the request information are extracted. Information (candidate list) related to the TA candidate (dispatch candidate) extracted in S1904 is sent to the TA registration information extraction unit 15 of the TA candidate selection device 6 as dispatch candidate information (S1905).

  Subsequently, the TA dispatch pattern result transmission unit 10 executes a process of transmitting the candidate list to the user side device 1 (S1906). The maker output information receiving unit 8 of the user side device 1 receives the candidate list transmitted in S1906 and displays it to the user via the output means of the user side device 1 (S1907).

  Subsequently, an arbitrary dispatcher is selected from the dispatcher list 170 displayed on the output means of the user side device 1, and the selected dispatcher list is sent from the user input information transmitting unit 7 to the user input information receiving unit 9. (S1907). The manufacturer-side device 2 transfers the received dispatcher list to the TA candidate selection device 6 (S1908). By this processing, information related to the dispatcher selected by the user is input to the TA candidate selection device 6.

  Subsequently, information related to the TA candidate is extracted from the dispatcher list 170 (S1909), sent to the TA dispatch fee calculation unit 16, and a dispatch fee calculation process is executed (S1910). In S1910, the TA dispatch fee calculation unit 16 calculates the dispatch fee related to the dispatcher notified in S1909 based on the data stored in the dispatch fee information storage unit 12, and calculates the calculated result as a TA dispatch pattern. Pass to part 17.

  Subsequently, the TA dispatch pattern calculation unit 17 executes a process of calculating a TA dispatch pattern that matches the conditions presented in the request information based on the calculation result of the dispatch fee passed from the TA dispatch fee calculation unit 16. (S1910). Information on the fee calculated by the TA dispatch pattern calculation unit 17 (charge calculation information) is passed to the TA dispatch pattern result transmission unit 10 of the manufacturer side device 2.

  Subsequently, the TA dispatch pattern result transmission unit 10 executes processing for transmitting fee calculation information to the user side device 1 (S1911). The charge calculation information transmitted in S1911 is received by the manufacturer output information receiving unit 8 of the user side device 1 and presented to the user via the output means of the user side device 1 (S1912).

  Subsequently, when the user performs an operation of accepting the fee displayed on the output means via the input means in the user side device 1, the accepted selected dispatch pattern is transmitted to the manufacturer side device 2 (S1913). .

  Subsequently, the user input information receiving unit 9 of the manufacturer side device 2 receives the consent information, and transfers the consent information to the TA candidate selecting device 6 (S1914). Through this process, the selected dispatch pattern is input to the TA candidate selection device 6. Subsequently, the TA candidate selection device 6 updates the information in the TA registration DB 5 using the consent information (S1915).

  Through the above processing steps, a state is reached in which a TA dispatch contract that matches the TA conditions requested by the user can be concluded. Thereafter, the selected TA is dispatched to the user by a contract between the user and the manufacturer. In S404, when a TA candidate is not extracted according to the request information from the user side device 1, the manufacturer side device 2 notifies the user side device 1 to that effect. Upon receiving the notification, the user side device 1 displays information that prompts re-input of the request information via the output unit.

  As described above, according to the TA matching system 100 according to the third embodiment, the user who is the dispatch request source can examine the request conditions while visually recognizing the schedule of the TA for which dispatch is requested. In addition, the manufacturer can present a number of options for personnel dispatching conditions to the user and can easily provide schedule adjustment that can be handled.

  Next, another embodiment of the technical instructor dispatch support apparatus according to the present invention will be described. As shown in FIG. 20, the TA matching system 100a according to the present embodiment enables support when a TA is dispatched from other than the manufacturer. The TA matching system 100a makes it possible to request a dispatch from another dispatch source when there is a shortage of dispatchers on the manufacturer side or when the dispatch destination is away from the dispatch source.

  The TA matching system 100a includes a separate dispatch source device 50, a separate dispatch source management device 51, and a separate dispatch source TA registration DB 52 in addition to the manufacturer-side device 2 and the management device 4 described above. In addition, in FIG. 20, although two companies, X company and Y company, are illustrated as another dispatch source, another dispatch source may exist.

  The TA matching system 100a transmits the requesting condition of the dispatcher from the manufacturer side device 2 to the separate dispatch source device 50, and transmits the request information from the separate dispatch source device 50 to the separate dispatch source management device 51. The separate dispatch source management device 51 has a separate dispatch source TA registration DB 52. The separate dispatcher TA registration DB 52 stores dispatcher information (holding qualifications, past performance, busyness, technical certification level, etc.) and separate dispatcher information (enterprise industry, company location, dispatch-prohibited company). ing. In the TA matching system 100a, the TA candidate selection device 6 searches the dispatching candidate TA registration DB 52 through the manufacturer side device 2 and the separate dispatching source device 50 for dispatching candidates that match the conditions requested by the user. The retrieved result is transmitted from the separate dispatch source device 50 to the manufacturer side device 2. In the transmitted data, the information on the TA dispatcher (plural patterns) is displayed on the user side device 1 as in the first to third embodiments already described, and the user selects an arbitrary TA dispatcher.

  FIG. 21 is an example of the separate dispatch source information 210 registered in the separate dispatch source TA registration DB 52. As shown in FIG. 21, the separate dispatch source information 210 includes business type information 53 that clearly indicates the type of business of the company, location information 54 that indicates the location of the company, and dispatch prohibited destination information 55 that indicates the company that is prohibited from dispatching. The In the industry type information 53, the type of industry for which another dispatcher is in charge is registered. A company address is registered in the location information 54. In the dispatch prohibition destination information 55, a company name or the like that cannot be dispatched by another dispatch source is registered.

  FIG. 22 is a diagram schematically illustrating an example of the separate dispatch source TA registration information 601a registered in advance in the separate dispatch source TA registration DB 52. As shown in FIG. 22, the separate dispatch source TA registration information 601a holds the same data as the TA registration DB 5 already described with reference to FIG. For example, for each TA that can be a dispatch candidate, among the qualifications that the TA that is a dispatch candidate wants to hold, the TA corresponds to the holding qualification information 24 that holds the presence or absence of the qualification that the TA has in correspondence with each qualification. For each type of plant that has been used, and for each work item in each plant, record information 25 that holds the number of records corresponding to the past as record levels, and busyness information 26 that represents the work schedule of the TA In addition, technical level authorization information 56 is included.

  The technical level authorization information 56 is information used when the manufacturer selects a dispatch candidate, and serves as an index for the manufacturer to determine whether the work can be performed at the dispatch destination. If the dispatcher has received training held by a manufacturer or another dispatch company and is certified to have the technology required for a specific task, the certification is displayed in the appropriate column of the technology level certification information 56. The information indicating that it is being stored is stored. As shown in FIG. 22, for example, a check (O) is stored in the corresponding column. By referring to this information, it is possible to refer to the technical status of each TA. In addition, about the certification | authentication of each technical level, when it can be judged that it is equivalent experience from the past performance, the said system side may add a check automatically.

  The manufacturer determines whether or not there is a record of the work contents from the technical level authorization information 56, selects a candidate dispatching company that meets the request condition requested by the user, and executes the pattern output and fee output of the dispatcher. These are the same as in the first to third embodiments already described.

  As described above, according to the TA matching system 100a according to the fourth embodiment, the user who is the dispatch request source can examine the request conditions while visually recognizing the schedule of the TA for which the dispatch is requested. In addition, the manufacturer can present a number of options for personnel dispatching conditions to the user and can easily provide schedule adjustment that can be handled. Furthermore, since a dispatch candidate including another dispatch source can be selected in response to a sudden dispatch of personnel on the user side, it is possible to adjust the situation where a suitable technical instructor can be dispatched quickly and easily.

  As described above, according to each embodiment of the technical instructor dispatch support system according to the present invention, a contract procedure is performed by requesting a dispatch source from a customer via a network and displaying a result of examination by a computer on a customer terminal. Can be performed smoothly. In addition to information on human resources such as qualifications, skills, past performance, etc. of human resources, a price list in which the dispatch costs of dispatchers fluctuate depending on the current status of each human resource and future schedule (frequency) This prevents the work from concentrating on qualified personnel and skilled workers, and makes it easy to coordinate personnel dispatch even for sudden TA dispatch requests. In addition, multiple TA dispatch patterns are presented in response to customer requests from the database, and contracts that both the customer and the dispatch source are convinced by increasing the options of customer contract conditions (dispatchers and expenses). Enable.

1: user side device, 2: manufacturer side device, 3: network, 4: management device, 5: TA registration database, 6: TA candidate selection device, 7: user input information transmission unit, 8: manufacturer output information reception unit 9: user input information receiving unit, 10: TA dispatch pattern result transmitting unit, 11: TA registration information storage unit, 12: dispatch fee information storage unit, 13: plant information storage unit, 14: user request dispatcher selection unit, 15: TA registration information receiving unit, 16: TA dispatch fee calculation unit, 17: TA dispatch pattern calculation unit, 18: Plant specifications, 19: Number of dispatched people, 20: Dispatch period, 21: Work content, 22: Reason for dispatch, 23: Reason for dispatch, 24: Eligibility, 25: Past performance, 26: Busyness, 27: Output, 28: Evaporation, 29: Boiler type, 30: Similarity, 31: Course fee, 32: Economic course 3 : Standard course, 34: Skilled course, 35: Message column A, 36: Message column B, 37: Schedule of designated dispatcher, 38: Number of dispatchers requested, 39: Number of people who can be dispatched during the period, 40 : Designation of dispatcher, 41: Schedule of relevant dispatcher, 42: Fee for each period, 43: Message column C, 44: Past in the requested plant with the same qualifications as the designated dispatcher Candidates and schedules with the same performance, 45: List of candidate dispatchers meeting the request, 46: Number of selected persons, 47: Button for displaying next month, 48: Button for confirming dispatcher, 49: Button for confirming charge, 50: Network terminal of another dispatch source (dispatch source A), 51: Management device of another dispatch source (dispatch source A), 52: TA registration DB 5 of another dispatch source (dispatch source A), 53: Business type of company, 54 : Company's location, 55: temporary ban company, 56: Technical level certification

Claims (7)

A technical instructor dispatch support device having an output means for generating and outputting information indicating a pattern of a dispatch candidate based on request information including conditions related to a request for personnel dispatch,
A candidate selection unit for selecting a dispatch candidate for personnel dispatch, and a storage unit for storing information on the dispatch candidate,
The candidate selection unit
A user request dispatcher selection unit that refers to the storage unit based on the request information and selects the dispatch candidate;
A registration information extraction unit that receives dispatch candidate information extracted from the storage unit;
Based on the request information and the dispatch candidate information, a dispatch fee calculation unit that calculates a dispatch fee of the dispatch candidate;
A dispatch pattern calculation unit that calculates a dispatch pattern based on the dispatch candidate and the dispatch fee of the dispatch candidate;
Including
The storage unit
A dispatch candidate registration information storage unit for storing personnel-related information necessary for selecting the dispatch candidate as a dispatch candidate in association with an identifier for identifying the dispatch candidate;
A dispatch fee information storage unit that stores the identifier of the dispatch candidate and the fee required when dispatching the dispatch candidate;
A plant information storage unit for storing a plurality of plant information related to a dispatch destination required for selection of the dispatch candidate;
A technical instructor dispatch support device characterized by comprising: The plant information storage unit stores the similarity based on the degree of coincidence of each stored plant information in association with the dispatch destination,
The user request dispatcher selection unit selects the dispatch candidate based on the request information and the similarity.
The technical instructor dispatch support device according to claim 1. The human resource related information stored in the dispatch candidate registration information storage unit includes information indicating busyness related to each human resource,
The technical instructor dispatch support apparatus according to claim 1 or 2. The human resource related information stored in the dispatch candidate registration information storage unit includes information indicating a performance level of each plant in each human resource,
The technical instructor dispatch support apparatus as described in any one of Claims 1 thru | or 3. The human resource related information stored in the dispatch candidate registration information storage unit includes qualification information indicating the qualifications possessed by each human resource,
The technical instructor dispatch support apparatus as described in any one of Claims 1 thru | or 4. A first device having input means for inputting request information including conditions relating to a request for staffing, and output means for generating information indicating a pattern of a dispatch candidate based on the request information and outputting the information to the first device And a second device having a connection to each other via a communication network,
The second device includes a candidate selection unit that selects a dispatch candidate, and a storage unit that stores information on the dispatch candidate,
The candidate selection unit
A user request dispatcher selection unit that selects the dispatch candidate with reference to the storage unit based on the request information input from the first device;
A registration information extraction unit that receives dispatch candidate information extracted from the storage unit;
Based on the request information and the dispatch candidate information, a dispatch fee calculation unit that calculates a dispatch fee of the dispatch candidate;
A dispatch pattern calculation unit that calculates a dispatch pattern based on the dispatch candidate and the dispatch fee of the dispatch candidate;
Including
The storage unit
A dispatch candidate registration information storage unit for storing personnel-related information necessary for selecting the dispatch candidate as a dispatch candidate in association with an identifier for identifying the dispatch candidate;
A dispatch fee information storage unit that stores the identifier of the dispatch candidate and the fee required when dispatching the dispatch candidate;
A plant information storage unit for storing a plurality of plant information related to a dispatch destination required for selection of the dispatch candidate;
Technical instructor dispatch support system characterized by having. A candidate selection unit for selecting a dispatch candidate to generate and output information indicating a pattern of a dispatch candidate based on request information including a condition related to a request for staffing, and information on the dispatch candidate. A technical instructor dispatch support method executed using a technical instructor dispatch support device comprising:
Select a dispatch candidate referring to the storage unit based on the request information,
Receive dispatch candidate information extracted from the storage unit,
Based on the request information and the dispatch candidate information, calculate the dispatch fee of the dispatch candidate,
Calculating a dispatch pattern based on the selected dispatch candidate and the dispatch fee;
Technical instructor dispatch support method characterized by this.