JP7042035B2 - Technical instructor dispatch support device, technical instructor dispatch support system and technical instructor dispatch support method - Google Patents

Description

The present invention relates to a technical instructor dispatch support device, a technical instructor dispatch support system, and a technical instructor dispatch support method.

Since work by qualified personnel is a necessary condition for plant inspections and construction based on prescribed safety measures standards, technical guidance may be provided by qualified personnel at the site. A person who is qualified to provide such technical guidance and has a predetermined skill is referred to as a "technical instructor" in the present specification. When a sudden trouble occurs in the user's plant, the user may request the plant manufacturer to dispatch a technical instructor who can deal with the situation.

In such a case, the user's request is a request to dispatch a skilled technical instructor who has the knowledge, experience, or handling record of the plant. However, skilled technical instructors often handle a large number of tasks and are often not in a state where they can respond to dispatch requests from users in a timely manner. Especially in the busy season, there are few free schedules that can be dealt with, and it is often not possible to respond promptly to dispatch requests from users. That is, there is a problem in securing a timely and reasonably qualified technical instructor when requesting the dispatch of a skilled technical instructor.

In view of the above-mentioned problems, there has been a demand for a dispatching method that promptly acquires the human resources required for the dispatch destination and dispatches appropriate human resources that meet the request of the dispatch destination. For example, a method is known in which a database that stores information on human resources such as qualifications, skills, past achievements, schedules, and dispatch costs of human resources is used to extract human resources that meet the dispatch request (for example). , Patent Documents 1 to 8).

JP 2006-268785 JP-A-2004-77142 JP-A-2010-134815 JP 2016-157423 JP 2011-23378 JP 2002-7771 JP 2012-168920 JP 2013-148962

In the contents disclosed in Patent Documents 1 to 8, the system shown in Patent Document 1 is not a method in which a customer requests a dispatching source via a network and the result of examination by a computer is displayed on a customer terminal. Therefore, there is a problem that the contract procedure is delayed. In addition, the flexibility of the contract is low because it does not consider whether or not there is a dispatcher specified by the customer.

Further, the systems shown in Patent Document 2 and Patent Document 3 do not consider the schedule (busyness) of human resources. Therefore, there is a problem that it becomes difficult to coordinate dispatchers due to the concentration of work on qualified and skilled workers during the busy season.

In addition, those disclosed in Patent Documents 1 to 8, including those disclosed in Patent Documents 4 to 8, do not require the customer to enter the desired conditions, but after the customer is asked to enter the desired conditions, the desired conditions are input. It only presents the terms that are appropriate for the terms of the contract. Therefore, there are few options for contract conditions (dispatcher and cost) for the customer, and the problem is that it is not possible to obtain a dispatching situation that both the customer who is the dispatch requester and the manufacturer who dispatches the personnel (dispatching source) are satisfied. Has.

An object of the present invention is to provide a technical instructor dispatch support device capable of adjusting the situation in which a suitable technical instructor can be dispatched promptly and easily in response to a dispatch request.

In order to solve the above problems, one aspect of the present invention is a technical instructor dispatch support having an output means for generating and outputting information showing a pattern of dispatch candidates based on request information including conditions related to a request for dispatching personnel. It is a device and includes a candidate selection unit for selecting a dispatch candidate for dispatching personnel and a storage unit for storing information about the dispatch candidate, and the storage unit is for identifying the dispatch candidate. Information required to select the dispatch candidate as a dispatch candidate in association with the identifier, and for each potential dispatch candidate, information related to the personnel and busyness information indicating the work schedule of the personnel. When the dispatch candidate registration information storage unit that stores the personnel-related information including the above and the dispatch candidate's identifier and the dispatch candidate are dispatched by storing each information associated with each dispatch candidate. Includes a dispatch charge information storage unit that stores the charges required for the dispatch in association with each other, and a plant information storage unit that stores a plurality of plant information related to the specifications of each dispatch destination plant required for selecting the dispatch candidate. The candidate selection unit refers to the dispatch candidate registration information storage unit, and has a user-requested dispatcher selection unit that extracts dispatch candidates that meet various conditions included in the request information related to the dispatch conditions requested by the user, and the above-mentioned dispatch candidate selection unit. To the registration information extraction unit that receives the information related to the dispatch candidates that meet the various conditions extracted by the user-requested dispatcher selection unit, and to the dispatch candidates that meet the various conditions sent from the registration information extraction unit. The dispatch charge calculation unit that calculates the dispatch charge for the dispatch candidate extracted by the user-requested dispatcher selection unit based on the information and the data stored in the dispatch charge information storage unit, and the dispatch charge. It is characterized by including a dispatch pattern calculation unit that calculates a dispatch pattern of a dispatch candidate that matches the conditions presented in the request information based on the calculation result of the dispatch fee passed from the calculation unit.

According to the present invention, it is possible to adjust the situation in which a suitable technical instructor can be dispatched promptly and easily in response to a dispatch request.

The schematic diagram of the technical instructor dispatch system which concerns on this invention. Hardware configuration diagram of the equipment that composes the technical instructor dispatch system. Schematic structural diagram of the technical instructor dispatch system. Flow chart of technical instructor dispatch system. The figure which showed the dispatch request input screen of a user. The figure which showed an example of the registration information of a dispatch candidate schematically. The figure which showed an example of the registration information of a plant schematically. The figure which showed the calculation method of the index value of the dispatch charge schematically. The figure which showed the calculation method of the dispatch charge schematically. The figure which showed an example of the output screen of the dispatch plan schematically. The figure when the contract between the user and the manufacturer is established. The figure which showed the output screen when the dispatch request condition of a user is not met. Schematic diagram of the dispatch request input screen of the user-specified type user. The figure which showed the example of the schedule of the corresponding dispatcher, and the unit price table of each time, which is displayed when the code of the dispatcher or the user name is input. Diagram of alternatives when the dispatcher specified by the user cannot be dispatched. Schematic diagram of the dispatch request input screen of the dispatcher list display type user. The figure which showed the list of dispatchers who have a track record of work contents. The figure of the dispatch charge presentation screen in the dispatcher list display type. Flow chart of the dispatcher list display type technical instructor dispatch support system. Schematic diagram of the technical instructor dispatch support system including another dispatch source. A diagram schematically showing an example of information on another dispatch source, including the location of another dispatch source. A diagram schematically showing an example of registration information of a dispatch candidate from another dispatch source.

Hereinafter, examples of the technical instructor dispatch support system and the technical instructor dispatch support method according to the present invention will be described with reference to the drawings. In the following description, configurations having the same function are designated by the same reference numerals and detailed description thereof will be omitted. INDUSTRIAL APPLICABILITY The present invention selects human resources who meet the request contents (conditions) of the dispatch requester in the dispatch of human resources such as qualified personnel necessary for complying with the safety measures standards for inspection and construction in the plant. One of the gist is to make presentations quickly and easily. In the following explanation, the human resources (technical instructors) to be dispatched are referred to as "TA" (Technical Advisor).

[System configuration of TA matching system 100]
FIG. 1 is a system configuration diagram showing an outline of the TA matching system 100, which is an embodiment of the technical instructor dispatch support system. In FIG. 1, the TA matching system 100 connects a user-side device 1 which is a first device and a maker-side device 2 to a communication network 3, and internally contains a maker-side device 2 and a management device 4 which is a second device. It is configured by connecting with a network. A configuration including both or one of the manufacturer-side device 2 and the management device 4 is referred to as a technical instructor dispatch support device, and a configuration including the user-side device 1 is referred to as a technical instructor dispatch support system, which will be described below.

The user-side device 1 is an information processing device used when a plant user requests a manufacturer to dispatch a technical instructor (TA) who provides technical guidance necessary for work such as inspection of the plant. The user uses the user-side device 1 to transmit request information including the condition of the TA for which dispatch is requested to the maker-side device 2, receives the response information from the maker-side device 2, and presents it to the user. That is, the user-side device 1 functions as an input interface for inputting request information by the user, and also functions as an output interface for outputting information from the manufacturer-side device 2 to the user. Further, the user-side device 1 also serves as a communication interface for transmitting / receiving information to / from the manufacturer-side device 2. The "request information" according to the present embodiment includes a plurality of information such as the TA dispatch period required by the user, the number of dispatched persons, skills (qualifications, experience, etc.), and specifications of the plant requesting the TA to respond. including.

The maker-side device 2 is an information processing device used by the plant maker when receiving a TA dispatch request from the user and transmitting the result of a predetermined process described later to the user-side device 1. The maker-side device 2 receives the request information transmitted from the user-side device 1 and executes a process of transmitting the request information to the management device 4. That is, the manufacturer-side device 2 functions as an information transmission / reception interface for the user-side device 1 and also functions as an information transmission / reception interface for the management device 4.

The management device 4 is an information processing device that executes a matching process executed by the TA matching system 100. The management device 4 includes a TA registration DB (database) 5 that constitutes a storage unit and a TA candidate selection device 6 that constitutes a dispatcher generation unit. The TA registration DB5 contains identifiers for identifying TAs that are candidates for dispatch, and information necessary for TA dispatch, such as qualifications possessed by the candidate, past achievements, degree of busyness, and unit price of charges. Data is stored in association with each identifier. The TA candidate selection device 6 narrows down and extracts dispatch candidates by referring to the TA registration DB 5, and also has a display format so that the user can easily specify the TA to be dispatched from among the dispatch candidates. Output the arranged information. The information about the dispatch candidate TA output from the TA candidate selection device 6 is an information group divided into a plurality of patterns. This information group is passed from the TA candidate selection device 6 to the manufacturer side device 2. The maker-side device 2 transmits the information group regarding the dispatch candidate TA passed from the TA candidate selection device 6 to the user-side device 1. The user-side device 1 displays information on the dispatch candidate TA received from the manufacturer-side device 2 on the display means, and enables the user to perform a selection operation.

[Hardware configuration of each device]
Next, the hardware configuration of each device constituting the TA matching system 100 will be described. FIG. 2 is a diagram showing a hardware configuration of the TA candidate selection device 6. In the present embodiment, the user-side device 1 and the manufacturer-side device 2 constituting the TA matching system 100 are also information processing devices having the same configuration as the TA candidate selection device 6. Therefore, only the hardware configuration of the TA candidate selection device 6 will be described in detail, and the detailed description of the hardware configuration of the other devices will be omitted.

As shown in FIG. 2, the TA candidate selection device 6 includes a CPU 201 that constitutes an arithmetic means, an internal memory 202 that constitutes a storage means, an external storage device 203 such as an HDD, and portability of a CD-ROM, a DVD-ROM, or the like. To the reading device 205 for reading information from the storage medium 204 having A communication device 208, etc. for connecting is provided.

The TA candidate selection device 6 is a device that executes each functional block described later by executing a predetermined program (technical instructor dispatch support program) loaded in the internal memory 202 by the arithmetic processing function provided in the CPU 201. ..

This predetermined program is loaded from the storage medium 204 via the reader 205. Alternatively, it is downloaded from the external device to the external storage device 203 via the communication device 208, then loaded into the internal memory 202 and executed by the CPU 201. Further, the predetermined program may be directly loaded onto the internal memory 202 from an external device connected via the communication device 208 and executed by the CPU 201.

By executing the technical instructor dispatch support program in the TA candidate selection device 6, each functional block described below is realized. In the user-side device 1 and the maker-side device 2, a predetermined function is realized by executing a predetermined program using hardware resources in the same manner as described above.

[Functional configuration of TA matching system 100]
Next, the functional block of the TA matching system 100 will be described with reference to FIG. As shown in FIG. 3, in the TA matching system 100, each functional block in each device is realized by a predetermined program executed in each of the user side device 1, the maker side device 2, and the management device 4. The user-side device 1 and the maker-side device 2 are provided with a human interface by the hardware resources corresponding to the output devices 207 in each. Predetermined information is input and output through this human interface.

[Functional configuration of device 1 on the user side]
The user-side device 1 is a user input information transmission unit 7 that transmits information (request information) related to a TA dispatch request by the user to the manufacturer-side device 2, and a manufacturer that receives information related to a TA dispatch candidate from the manufacturer. It has an output information receiving unit 8. The user inputs at least the specifications of the plant, the work content, the qualifications required for the work, the number of people to be dispatched, the dispatch period, and the reason for dispatch via the input means provided in the user-side device 1. The user input information transmission unit 7 generates the input information as request information, and executes a transmission process of transmitting the request information to the maker side device 2. The maker output information receiving unit 8 receives the candidate presentation information transmitted from the maker side device 2 and executes a process of presenting the candidate presentation information to the user via the output means.

[Functional configuration of device 2 on the manufacturer side]
The maker-side device 2 has a user input information receiving unit 9 and a TA dispatch pattern result transmitting unit 10. The user input information receiving unit 9 receives the request information transmitted from the user-side device 1 and executes a process of passing the request information to the management device 4. The TA dispatch pattern result transmission unit 10 executes a process of transmitting the TA dispatch pattern obtained by pattern-dividing the TA dispatch candidates calculated based on the request information in the management device 4 to the user-side device 1 as candidate presentation information. The TA dispatch pattern result transmission unit 10 corresponds to the dispatch pattern result transmission means.

[Functional configuration of management device 4]
Next, the functional configurations of the TA registration DB 5 and the TA candidate selection device 6 constituting the management device 4 will be described. As shown in FIG. 3, the TA registration DB 5 includes a functional block as a storage unit, and includes a TA registration information storage unit 11, a dispatch charge information storage unit 12, and a plant information storage unit 13.

The TA registration information storage unit 11 constitutes a dispatch candidate registration information storage unit. The TA registration information storage unit 11 stores and executes a process of storing and reading out human resources-related information necessary for selecting a dispatch candidate from among the TAs that can be dispatched.

The dispatch charge information storage unit 12 stores data used for calculating the dispatch charge of each TA that is a dispatch candidate, each information associated with each TA, and information obtained by indexing each of the information. The process of reading the charge data based on each index is executed. The plant information storage unit 13 stores and executes a process of storing and reading out the specifications for each plant that each TA, which is a dispatch candidate company, can handle, and the data indicating the similarity between the plants in an extractable format. do.

The TA candidate selection device 6 has a function as a candidate selection unit, and includes a user-requested dispatcher selection unit 14, a TA registration information extraction unit 15, a TA dispatch charge calculation unit 16, and a TA dispatch pattern calculation unit 17. , Have.

The user-requested dispatcher selection unit 14 performs a process of selecting a TA to be a dispatch candidate based on the request information input from the user-side device 1 and the TA registration information registered in the TA registration information storage unit 11. Execute. The user-requested dispatcher selection unit 14 constitutes a candidate selection unit that selects dispatch candidates.

The TA registration information extraction unit 15 executes a process of receiving the dispatch candidate TA information extracted from the TA registration DB 5. The TA dispatch fee calculation unit 16 executes a calculation process regarding the dispatch fee of the TA selected as a candidate based on the request information and the TA registration information. The TA dispatch pattern calculation unit 17 executes a process of calculating a TA dispatch pattern based on the TA selected by the user-requested dispatcher selection unit 14 and the dispatch fee required when the TA is dispatched.

According to the TA candidate selection device 6 having the above functional configuration, a plurality of dispatch candidates are extracted from the registration information registered in the TA registration DB 5 based on the request information related to the dispatch conditions requested by the user. Further, a TA dispatch pattern is generated based on the extracted information and transmitted to the user-side device 1 as candidate presentation information. Through these series of processes, a plurality of TA dispatch patterns are presented to the user, and a situation can be formed in which TA dispatch can be realized appropriately and promptly.

[Embodiment of Matching Method]
Next, an embodiment of the technical instructor dispatch support method realized by using the TA matching system 100 will be described with reference to the sequence diagram of FIG. The data referred to in the following processing is registered in advance in the TA registration DB 5. As shown in FIG. 4, in this method, first, the request information is input to the user-side device 1 by the user via the input means provided in the user-side device 1 (S401). In S401, the output means of the user-side device 1 is presented with an interface for inputting request information that specifies conditions for the user to request dispatch. Specifically, a screen for inputting request information is displayed. An example of the screen will be described later. Therefore, the user inputs the request information via the input means while referring to the screen displayed on the output means.

Next, the request information input in the user-side device 1 is transmitted from the user-input information transmitting unit 7 to the user-input information receiving unit 9 of the manufacturer-side device 2 (S402). The manufacturer-side device 2 transfers the received request information to the TA candidate selection device 6 (S403). By this process, the request information is input to the TA candidate selection device 6. In S403, the request information is passed to the user-requested dispatcher selection unit 14 of the TA candidate selection device 6.

Subsequently, the user-requested dispatcher selection unit 14 accesses the TA registration information storage unit 11 of the TA registration DB 5, and extracts TAs that are dispatch candidates that meet various conditions included in the above request information (S404). .. The information related to the TA candidate (dispatch candidate) extracted in S404 is sent to the TA registration information extraction unit 15 of the TA candidate selection device 6.

Subsequently, the TA registration information extraction unit 15 sends the above extraction result to the TA dispatch charge calculation unit 16, and the dispatch charge calculation process is executed (S405). In S405, the TA dispatch charge calculation unit 16 calculates the dispatch charge related to the dispatch candidate extracted in S404 based on the data stored in the dispatch charge information storage unit 12, and the calculation result is the TA dispatch pattern. Pass it to the calculation unit 17.

Subsequently, the TA dispatch pattern calculation unit 17 executes a process of calculating a TA dispatch pattern that matches the conditions presented in the request information based on the calculation result of the dispatch charge passed from the TA dispatch charge calculation unit 16. Is done (S406). The dispatch pattern information (candidate presentation information), which is the information related to the TA dispatch pattern calculated by the TA dispatch pattern calculation unit 17, is passed to the TA dispatch pattern result transmission unit 10 of the manufacturer side device 2.

Subsequently, the TA dispatch pattern result transmission unit 10 executes a process of transmitting dispatch pattern information to the user-side device 1 (S407). The dispatch pattern information transmitted in S407 is received by the maker output information receiving unit 8 of the user-side device 1 and presented to the user via the output means of the user-side device 1 (S408).

Subsequently, the user selects a specific dispatch pattern that meets the request from the dispatch patterns displayed on the output means via the input means in the user-side device 1, and the selected dispatch pattern is the manufacturer-side device 2. (S409) In S409, the selected dispatch pattern is passed to the user input information transmission unit 7 from the TA dispatch patterns presented by the user, and the user input information transmission unit 7 selects the TA dispatch pattern on the manufacturer side device 2. Send the dispatch pattern.

Subsequently, the user input information receiving unit 9 of the manufacturer-side device 2 receives the selected dispatch pattern and transfers the selected dispatch pattern to the TA candidate selection device 6 (S410). By this process, the selection dispatch pattern is input to the TA candidate selection device 6. Subsequently, the TA candidate selection device 6 updates the information in the TA registration DB 5 using the selection dispatch pattern (S411).

Through each of the above processing steps, it is possible to conclude a TA dispatch contract that meets the TA conditions requested by the user. After that, the selected TA is dispatched to the user by the contract between the user and the manufacturer. In S404, when the TA candidate is not extracted due to the request information from the user-side device 1, the manufacturer-side device 2 notifies the user-side device 1 to that effect. Upon receiving the notification, the user-side device 1 displays information prompting the re-input of the request information via the output means.

Next, each screen that provides an information input interface to the user in the user-side device 1 in the above matching method will be described.

[Dispatch request input screen]
FIG. 5 is a diagram showing a dispatch request input screen 501 displayed on the display means of the user-side device 1 in S401. The dispatch request input screen 501 is configured to include a plurality of information input fields. For example, the dispatch request input screen 501 includes input fields for various information such as a plant specification column 18, a dispatch number column 19, a dispatch period column 20, a work content column 21, a required qualification column 22, and a dispatch reason column 23. ing. The plant specification field 18 is an information input field for inputting specifications (type, etc.) of the plant for which TA dispatch is requested. The dispatched number column 19 is an information input field for inputting the target number of dispatch requests. The dispatch period column 20 is an information input field for inputting a period for requesting dispatch. The work content column 21 is an information input field for inputting the work content for which the dispatch of TA is requested. The required qualification column 22 is an information input field for inputting qualifications (qualifications that TA should have) required for the work content for which TA dispatch is requested. The dispatch reason column 23 is an information input column for inputting the cause (reason) for requesting the dispatch of TA. Since the work items and qualifications required by the user are finite, the work content column 21 and the required qualification column 22 are configured as an interface in which selectable values are presented in a list format and can be selected from them. ..

[Information stored in the TA registration information storage unit 11]
Next, the TA registration information 601 pre-registered in the TA registration DB 5 will be described with reference to FIG. FIG. 6 is a diagram schematically showing an example of TA registration information 601 registered in the TA registration DB 5. As shown in FIG. 6, the TA registration information 601 retains the qualifications that the TA that is the dispatch candidate has among the qualifications that the TA that is the dispatch candidate wants to have for each TA that can be the dispatch candidate. The possession qualification information 24, and the performance information 25 that holds the number of past performances as the performance level for each type of plant that the TA has supported and for each work item in each plant. It is configured to include busyness information 26 indicating the work schedule of TA.

The possession qualification information 24 stores "○" in the area corresponding to the qualification possessed by the TA, and stores "×" in the other qualifications to indicate the presence or absence of each qualification. There is.

The actual information 25 stores the cumulative number of times for each work item in the plant that the TA has dealt with in the past. The larger the cumulative number of times, the higher the skill level of the work in the early leaving plant in the TA. In the case of TA registration information 601 it can be interpreted that the dispatcher B has a larger number of achievements than the dispatcher A and is an expert.

The busyness information 26 is an area in which the dispatch destination (place) and the work content for each dispatchable date and time are stored, and the so-called future dispatch schedule of the TA is stored. In addition, the busyness information 26 sets the busyness to "high" when work requests are received throughout the day for each date and time scheduled to be dispatched in the TA, and no work requests are received throughout the day. If not, the busyness is set to "low" and the corresponding value is stored. Also, if there is a work request but it is not during the day, the busyness is set to "medium". In addition, even if no work request is received throughout the day, the busyness level when the work request is received the day before or the next day is also set to "medium".

This will be described with reference to FIG. With reference to the busyness information 26 relating to the dispatcher A, work requests from company A have already been received all day on February 1. Therefore, the busyness information 26 on February 1st relating to the dispatcher A becomes “high”. Further, referring to the busyness information 26 relating to the dispatcher B, the work request from the company B is half a day on February 3rd. Therefore, the busyness information 26 on February 3 relating to the dispatcher B becomes “medium”.

By storing the above TA registration information 601 in the TA registration information storage unit 11 of the TA registration DB 5, the TA candidate extraction process in S404 can be executed. Note that FIG. 6 illustrates TA registration information 601 related to two TAs, “dispatcher A” and “dispatcher B”. As a matter of course, TA registration information 601 for all TAs that can be dispatched is registered in advance.

[Information stored in the plant information storage unit 13]
Next, the plant registration information 701 registered in advance in the plant information storage unit 13 of the TA registration DB 5 will be described. FIG. 7 is a diagram schematically showing an example of plant registration information 701. As shown in FIG. 7, the plant registration information 701 stores the output column 27 in which the information on the output in each plant is stored and the information on the evaporation amount of steam in each plant for each type of plant to which TA can handle. It is configured to include an evaporation amount column 28 to be generated, and a boiler model column 29 for storing information on the boiler model used in each plant.

Each information stored in the plant registration information 701 is used to calculate the similarity of each plant. The similarity information 30 indicating the similarity between plants is calculated by a predetermined function provided in the management device 4. The degree of similarity is calculated based on the degree of data matching (degree of matching of specifications) between the plants based on each information included in the plant registration information 701. The calculated similarity is stored in the plant information storage unit 13 as the similarity information 30. The "degree of matching" used in the calculation of the degree of similarity is, for example, a value obtained by calculating the number of matching of the information stored in each of the above columns related to each plant and dividing the total species by the number of information types. Is expressed using. Therefore, the maximum value in the case of an exact match is "1".

[Information stored in the dispatch charge information storage unit 12]
Next, the dispatch fee information 801 registered in advance in the TA registration DB 5 will be described. FIG. 8 is a diagram schematically showing an example of dispatch fee information 801. As shown in FIG. 8, the dispatch fee information 801 includes a holding qualification index 81 that stores an index for calculating the dispatch fee according to the number of qualifications held by the dispatched TA, and a past holding qualification index 81 for each plant. The past performance index 82 that stores the index for calculating the dispatch fee according to the number of dispatch records, the index for calculating the dispatch fee according to the busyness of TA and the busyness index 83 that stores it, and the reason for dispatch It is configured to include a dispatch reason index 84 for storing an index for calculating a dispatch fee according to a stage.

The data stored in the holding qualification index 81 is related to the holding qualification information 24 stored in the TA registration information 601. The data stored in the past performance index 82 is related to the performance information 25 stored in the TA registration information 601. The data stored in the busyness index 83 is related to the busyness information 26 stored in the TA registration information 601. The data stored in the dispatch reason index 84 is related to the busyness information 26 stored in the TA registration information 601.

In FIG. 8, each index constituting the dispatch fee information 801 is held as data configured to be evaluated in five stages. The stage of each index can be arbitrarily set by the manufacturer. The data registered in the TA registration DB 5 is used as the input value used for the index calculation of the possession qualification information 24, the performance information 25, and the busyness information 26. The possession qualification index 81 is classified according to whether or not the necessary skills and qualifications related to the work are sufficiently acquired. The past performance index 82 is classified according to the work content and the number of times for each plant requested by the user. The busyness index 83 quantifies the values (high, medium, low) of the busyness information 26, which is the availability of the schedule of each TA shown in FIG. 6, for example, “3” and “3” in the case of “high”. In the case of "medium", it is set to "2", and in the case of "low", it is set to "1". The dispatch reason index 84 is classified according to an index determined by the manufacturer for the reason for dispatch from the user.

In the dispatch fee calculation process in S405, the dispatch fee for each dispatcher candidate based on the request information is calculated using each information held in the dispatch fee information 801.

[Example of dispatch charge calculation]
FIG. 9 is a diagram schematically showing a calculation example of the TA dispatch fee. As shown in the figure, the course fee 31 is an index that needs to be dealt with in each of the possession qualification information 24, the performance information 25, the busyness information 26, and the dispatch reason information input in the dispatch reason column 23 (see FIG. 9). It is calculated based on. FIG. 9 shows, as an example, the cheapest course, the standard course (median) composed of people with standard skills, and the high-priced course composed of skilled workers. ..

In FIG. 9, the TA dispatch pattern calculation unit 17 calculates the TA dispatch candidate pattern based on the information related to the charge calculated by the TA dispatch charge calculation unit 16 (S406), and displays it on the user-side device 1. This is an example of the TA dispatch candidate display screen 1001 in the case.

As shown in FIG. 10, the user-side device 1 is composed of the cheapest economic course 32 composed of dispatchers with technical ability who can perform the minimum work, and the standard composed of persons with standard technology. It is presented through the TA dispatch candidate display screen 1001 that the course 33 and the skilled course 34 composed of skilled workers can be selected. The TA dispatch candidate display screen 1001 can also present the dispatch pattern calculated in FIG. 9 when the user desires. Through the TA dispatch candidate display screen 1001, the user can acquire a plurality of information of TA who is a suitable person extracted based on the request information specified by himself / herself. Further, the information displayed on the TA dispatch candidate display screen 1001 is extracted based on the similarity information 30 stored in the plant registration information 701. Therefore, each TA displayed as a candidate on the TA dispatch candidate display screen 1001 corresponds to a suitable person in the user making the dispatch request.

[Example of user selection of dispatch pattern]
FIG. 11 is an example of a contract establishment screen 1101 that clearly indicates that a TA dispatch contract has been established by the TA dispatch pattern selected by the user on the TA dispatch candidate display screen 1001 displayed on the user-side device 1. The contract establishment screen 1101 is displayed on the user-side device 1. When the user executes an operation of selecting one of the TA dispatch candidate display screens 1001 exemplified in FIG. 10, the display is switched as shown in the contract establishment screen 1101. The contract establishment screen 1101 has been changed in display so as to clearly indicate that a specific dispatch pattern has been selected from the dispatch patterns displayed on the contract establishment screen 1101, and the contract establishment is clearly indicated in the message field A35. Information to be done is also displayed. The display change of the selected dispatch pattern is, for example, changing the background color to a color different from that of other areas.

If the TA dispatch pattern that matches the request information input by the user cannot be calculated, the request condition mismatch display screen 1201 as shown in FIG. 12 is output. If the user's request condition is not met, a message can be displayed in the message field B36 of the request condition mismatch display screen 1201 and the color of the non-conforming input condition item field can be changed to prompt the user to change the condition. good. If the dispatch period (schedule) does not match, the busyness information 26 indicating the schedule of the requested dispatcher may be displayed, and the number of requested dispatchers and the number of people who can be dispatched at all times during the period may be displayed.

In the example of FIG. 12, when the number of dispatched people is 3 and the dispatch period is February 1st to 4th, the number of people who can be dispatched at all times during the desired dispatch period is smaller than the desired number of dispatchers. The number of people who can be dispatched at all times during the period is two. In this case, information urging the user to change the request conditions, such as "If two people can be dispatched," may be presented in the message field B36.

As described above, the TA matching system 100 according to the first embodiment provides a situation in which a plurality of dispatch conditions requested by a user who is a customer can be selected as contract conditions, and the customer and the dispatch source who are the dispatch request destinations are provided. It is possible to easily create a dispatching situation that both parties can agree on at a manufacturer or the like.

Next, another embodiment of the technical instructor dispatch support method according to the present invention will be described. On the dispatch request input screen 501 already described, the user may be able to specify the TA requesting dispatch. FIG. 13 is an example of the dispatch request input screen 501a relating to the user-specified TA matching method. As shown in FIG. 15, a designation field 40 is further included as an input field for designation information for designating the TA included in the dispatch candidate. By inputting and designating the name or personal identification code of the TA to be dispatched in the designated field 40, the TA is processed as a dispatch candidate.

For example, when a specific TA is designated via the dispatch request input screen 501a in the process of S401 already described, the TA dispatch pattern result transmission unit 10 displays the designated dispatcher shown in FIG. 14 in the process of S409. Information for displaying the screen 140 is transmitted to the user-side device 1.

The designated dispatcher display screen 140 includes the schedule 41 of the designated dispatcher and the unit price 42 of each period. The designated dispatcher can be confirmed by the user selecting the date and time when the schedule of the dispatcher displayed on the designated dispatcher display screen 140 is free and selecting the designated dispatcher confirmation button 141. If the schedule of the specified dispatcher and the dispatch period desired by the user do not match, the alternative plan is displayed by selecting the alternative plan button 142.

FIG. 15 is an example of an alternative plan display screen 150 which is an example of a display screen of an alternative plan when the dispatcher specified by the user cannot be dispatched. As shown in FIG. 15, the alternative display screen 150 includes a message field C43. A comment for the user is displayed in this message field C43. The comment is composed of reasons such as the reason for presenting the alternative. The alternative display screen 150 includes a schedule 44 of candidates who have the same number of qualifications as the designated dispatcher and who have the same past performance in the requested plant. If there is no past record that matches the requested plant, the number of requested works of similar plants is weighted using the similarity information 30 between plants and replaced with the actual results of the requested plant, so that further alternatives are automatically proposed. Calculate and present to the user.

As described above, according to the TA matching system 100 according to the second embodiment, if the dispatch requesting source has an idea of a specific TA, the dispatch request can be promptly made.

Next, yet another embodiment of the technical instructor dispatch support method according to the present invention will be described. FIG. 16 is a schematic diagram showing an example of a dispatch request input screen 501b, which is a dispatcher list display type input screen. The dispatch request input screen 501b is configured to include a plurality of information input fields. The dispatch request input screen 501b includes a plant specification column 18, a dispatch number column 19, a work content column 21, and a dispatch reason column 23, but unlike the dispatch request input screen 501 already described, the dispatch period column 20 And the required qualification column 22 is not included.

In this embodiment, information can be input in each information input field included in the dispatch request input screen 501b, request information is configured based on the input information, and TA candidates are extracted. As a result, it is possible to obtain a list of dispatchers who have a proven track record in the work content of the plant requesting dispatch, and it is possible to select a dispatcher from the list.

FIG. 17 is a diagram illustrating a dispatcher list 170 having a track record of work contents. By transmitting the dispatcher list 170 from the TA dispatch pattern result transmission unit 10 to the user-side device 1, the dispatcher list 170 is displayed on the user-side device 1. In this case, as shown in FIG. 17, the candidate dispatcher information 45 indicating the candidate dispatcher who meets the conditions specified in the request information from the user and the schedule of the dispatcher are displayed. The user can determine the selection of the candidate dispatcher by confirming the availability of the schedule of the candidate dispatcher who wishes to be dispatched and selecting the schedule table included in the dispatcher list 170. Further, when the schedule table included in the dispatcher list 170 is selected, the selected number of people information 46, which is information indicating the number of selected people, is displayed. If you wish to be dispatched for the next month, you can display the schedule for the next month by selecting the button 47 that displays the next month. When there are a plurality of dispatch candidates who wish to be dispatched, the dispatch candidate who wishes to be dispatched can be confirmed by selecting the schedule for the corresponding dispatch candidate and selecting the dispatcher confirmation button 48.

FIG. 18 is a diagram of the dispatch charge presentation screen 180 in the dispatcher list display type. As shown in the figure, the index used when determining the charge and the total charge are displayed. When the user is satisfied with the displayed charge, the contract is established by selecting the charge confirmation button 49.

Next, an embodiment of the technical instructor dispatch support method realized by using the TA matching system 100 according to the third embodiment will be described with reference to the sequence diagram of FIG. The data referred to in the following processing is registered in advance in the TA registration DB 5. As shown in FIG. 19, in this method, first, the request information is input to the user-side device 1 by the user via the hardware resource corresponding to the input device 206 included in the user-side device 1 (S1901). In S1901, the output means of the user-side device 1 displays a dispatch request input screen 501b, which is an interface for inputting request information for specifying conditions for requesting dispatch by the user.

Next, the request information input in the user-side device 1 via the dispatch request input screen 501b is transmitted from the user input information transmitting unit 7 to the user input information receiving unit 9 of the manufacturer-side device 2 (S1902). The manufacturer-side device 2 transfers the received request information to the TA candidate selection device 6 (S1903). By this process, the request information is input to the TA candidate selection device 6. In S1903, the request information is passed to the user request dispatcher selection unit 14 of the TA candidate selection device 6.

Subsequently, the user request dispatcher selection unit 14 accesses the TA registration information storage unit 11 of the TA registration DB 5, and uses the conditions included in the above request information to use the TA registration information storage unit 11 and the plant information storage unit 13. Is searched for (S1904). In S1904, dispatch candidates that match the request information are extracted. The information (candidate list) related to the TA candidate (dispatch candidate) extracted in S1904 is sent to the TA registration information extraction unit 15 of the TA candidate selection device 6 as dispatch candidate information (S1905).

Subsequently, the TA dispatch pattern result transmission unit 10 executes a process of transmitting the candidate list to the user-side device 1 (S1906). The candidate list transmitted in S1906 is received by the maker output information receiving unit 8 of the user-side device 1 and displayed to the user via the output means of the user-side device 1 (S1907).

Subsequently, an arbitrary dispatcher is selected from the dispatcher list 170 displayed on the output means of the user-side device 1, and the selected dispatcher list is transmitted from the user input information transmitting unit 7 to the user input information receiving unit 9. Send to (S1907). The manufacturer-side device 2 transfers the received dispatcher list to the TA candidate selection device 6 (S1908). By this process, the information related to the dispatcher selected by the user is input to the TA candidate selection device 6.

Subsequently, information about the TA candidate is extracted from the dispatcher list 170 (S1909), sent to the TA dispatch fee calculation unit 16, and the dispatch fee calculation process is executed (S1910). In S1910, the TA dispatch charge calculation unit 16 calculates the dispatch charge related to the dispatcher notified in S1909 based on the data stored in the dispatch charge information storage unit 12, and calculates the calculation result as the TA dispatch pattern. Give it to department 17.

Subsequently, the TA dispatch pattern calculation unit 17 executes a process of calculating a TA dispatch pattern that matches the conditions presented in the request information based on the calculation result of the dispatch charge passed from the TA dispatch charge calculation unit 16. (S1910). The information (charge calculation information) related to the charge calculated by the TA dispatch pattern calculation unit 17 is passed to the TA dispatch pattern result transmission unit 10 of the manufacturer side device 2.

Subsequently, the TA dispatch pattern result transmission unit 10 executes a process of transmitting charge calculation information to the user-side device 1 (S1911). The charge calculation information transmitted in S1911 is received by the maker output information receiving unit 8 of the user-side device 1 and presented to the user via the output means of the user-side device 1 (S1912).

Subsequently, when the user performs an operation of accepting the charge displayed on the output means via the input means on the user side device 1, the accepted selection dispatch pattern is transmitted to the manufacturer side device 2 (S1913). ..

Subsequently, the user input information receiving unit 9 of the manufacturer-side device 2 receives the consent information and transfers the consent information to the TA candidate selection device 6 (S1914). By this process, the selection dispatch pattern is input to the TA candidate selection device 6. Subsequently, the TA candidate selection device 6 updates the information in the TA registration DB 5 using the consent information (S1915).

Through each of the above processing steps, it is possible to conclude a TA dispatch contract that meets the TA conditions requested by the user. After that, the selected TA is dispatched to the user by the contract between the user and the manufacturer. In S404, when the TA candidate is not extracted due to the request information from the user-side device 1, the manufacturer-side device 2 notifies the user-side device 1 to that effect. Upon receiving the notification, the user-side device 1 displays information prompting the re-input of the request information via the output means.

As described above, according to the TA matching system 100 according to the third embodiment, the user who is the dispatch requesting source can examine the request conditions while visually recognizing the schedule of the TA for which the dispatch is requested. In addition, the manufacturer can present a large number of options for dispatching conditions to the user, and can easily provide a schedule adjustment that can be handled.

Next, another embodiment of the technical instructor dispatch support device according to the present invention will be described. As shown in FIG. 20, the TA matching system 100a according to the present embodiment enables support when TA is dispatched from a person other than the manufacturer. The TA matching system 100a makes it possible to request dispatch from another dispatch source when there is a shortage of dispatchers on the manufacturer side or when the dispatch destination is far from the dispatch source.

The TA matching system 100a has a separate dispatch source device 50, a separate dispatch source management device 51, and a separate dispatch source TA registration DB 52, in addition to the manufacturer-side device 2 and the management device 4 already described. In FIG. 20, two companies, X and Y, are illustrated as separate dispatching sources, but there may be other dispatching sources.

The TA matching system 100a transmits the conditions of the dispatcher to be requested from the manufacturer side device 2 to the separate dispatch source device 50, and transmits the request information from the separate dispatch source device 50 to the separate dispatch source management device 51. The separate dispatch source management device 51 has a separate dispatch source TA registration DB 52. The separate dispatch source TA registration DB 52 stores the dispatcher information (possession qualification, past achievements, busyness, technical certification level, etc.) and the information of the separate dispatch source (company industry, company location, dispatch prohibited company). ing. In the TA matching system 100a, the TA candidate selection device 6 searches from the separate dispatch source TA registration DB 52 for a dispatch candidate that meets the conditions requested by the user via the manufacturer side device 2 and the separate dispatch source device 50. Further, the search result is transmitted from the separate dispatch source device 50 to the manufacturer side device 2. As for the transmitted data, the information of the TA dispatcher (plural patterns) is displayed on the user side device 1 as in the first to third embodiments already described, and the user selects an arbitrary TA dispatcher.

FIG. 21 is an example of the separate dispatch source information 210 registered in the separate dispatch source TA registration DB 52. As shown in FIG. 21, the separate dispatch source information 210 is composed of industry information 53 indicating the industry of the company, location information 54 indicating the location of the company, and dispatch prohibition destination information 55 indicating the company to which the dispatch is prohibited. To. In the industry information 53, the industry in charge of another dispatching agency is registered. The address of the company is registered in the location information 54. In the dispatch prohibition destination information 55, a company name or the like that cannot be dispatched by another dispatch source is registered.

FIG. 22 is a diagram schematically showing an example of the separate dispatch source TA registration information 601a registered in advance in the separate dispatch source TA registration DB 52. As shown in FIG. 22, the separate dispatch source TA registration information 601a holds the same data as the TA registration DB 5 already described with reference to FIG. For example, for each TA that can be a dispatch candidate, among the qualifications that the TA that is a dispatch candidate wants to have, the possession qualification information 24 that holds the presence or absence of the qualification that the TA has corresponding to each qualification corresponds to the TA. Achievement information 25 that holds the number of achievements corresponding to the past as an achievement degree for each type of plant that has been done and for each work item in each plant, and busyness information 26 that indicates the work schedule of the TA. In addition, it contains technical level certification information 56.

The technical level certification information 56 is information used when the manufacturer selects a dispatch candidate, and is an index for the manufacturer to determine whether or not the work can be performed at the dispatch destination. If the dispatcher is undergoing training held by the manufacturer or another dispatching company and is certified as having the skills required for a specific task, the dispatcher is certified in the corresponding column of the technical level certification information 56. Information indicating that it has been done is stored. As shown in FIG. 22, for example, a check (◯) is stored in the corresponding column. By referring to this information, the certification status of each TA's technical level can be referred to. Regarding the certification of each technical level, when it can be judged from the past achievements that the person has the same experience, the system side may automatically add a check.

The manufacturer judges from the technical level certification information 56 whether or not there is a track record of work contents, selects a dispatch candidate company that meets the request conditions requested by the user, and executes the pattern output and charge output of the dispatcher. These are the same as those of Examples 1 to 3 already described.

As described above, according to the TA matching system 100a according to the fourth embodiment, the user who is the dispatch requesting source can examine the request conditions while visually recognizing the schedule of the TA for which the dispatch is requested. In addition, the manufacturer can present a large number of options for dispatching conditions to the user, and can easily provide a schedule adjustment that can be handled. Furthermore, in response to a sudden request for dispatching personnel on the user side, dispatch candidates can be selected including other dispatch sources, so it is possible to quickly and easily adjust the situation in which qualified technical instructors can be dispatched.

As described above, according to each embodiment of the technical instructor dispatch support system according to the present invention, the customer requests the dispatch source via the network, and the result of the examination by the computer is displayed on the customer terminal to carry out the contract procedure. Can be done smoothly. In addition to information on human resources such as qualifications, skills, and past achievements of human resources, we also use a price list in which the dispatch cost of dispatchers varies depending on the current situation and future schedule (frequency) of each human resource, during the busy season. Prevents the work from being concentrated on qualified personnel and skilled workers in Japan, and facilitates the coordination of dispatching personnel even in the case of sudden TA dispatch requests. Furthermore, by presenting multiple TA dispatch patterns from the database to the customer's request and increasing the options of the customer's contract conditions (dispatcher and cost), it is possible to conclude a contract that both the customer and the dispatching source are satisfied with. Enables.

1: User side device 2: Manufacturer side device 3: Network 4: Management device 5: TA registration database, 6: TA candidate selection device, 7: User input information transmission unit, 8: Manufacturer output information reception unit , 9: User input information receiving unit, 10: TA dispatch pattern result transmission unit, 11: TA registration information storage unit, 12: Dispatch charge information storage unit, 13: Plant information storage unit, 14: User request dispatcher selection unit, 15: TA registration information receiving unit, 16: TA dispatch fee calculation unit, 17: TA dispatch pattern calculation unit, 18: plant specifications, 19: number of dispatched people, 20: dispatch period, 21: work content, 22: reason for dispatch, 23: Reason for dispatch, 24: Eligibility for possession, 25: Past achievements, 26: Busyness, 27: Output, 28: Evaporation amount, 29: Boiler model, 30: Similarity, 31: Course fee, 32: Economic course, 33: Standard course, 34: Skilled course, 35: Message field A, 36: Message field B, 37: Schedule of specified dispatchers, 38: Number of requested dispatchers, 39: Number of people who can be dispatched at all times during the period, 40: Designation of dispatcher, 41: Schedule of applicable dispatcher, 42: Fee for each period, 43: Message column C, 44: Number of qualifications equivalent to the designated dispatcher, and in the requested plant Candidates and schedules with similar past achievements, 45: List of candidate dispatchers who meet the request, 46: Selected number of people, 47: Button to display the next month, 48: Dispatcher confirmation button, 49: Price confirmation button , 50: Network terminal of another dispatch source (dispatch source A), 51: Management device of another dispatch source (dispatch source A), 52: TA registration DB5 of another dispatch source (dispatch source A), 53: Business type of company, 54: Company location, 55: Dispatch prohibited company, 56: Technical level certification

Claims (5)

It is a technical instructor dispatch support device that has an output means that generates and outputs information showing the pattern of dispatch candidates based on the request information including the conditions related to the request for dispatching personnel.
It is equipped with a candidate selection unit that selects dispatch candidates for dispatching personnel and a storage unit that stores information about the dispatch candidates.
The storage unit is
Information required to select the dispatch candidate as a dispatch candidate in association with the identifier for identifying the dispatch candidate, and for each human resource who can be the dispatch candidate, information related to the human resource and the relevant personnel. A dispatch candidate registration information storage unit that stores human resources-related information that includes busyness information that represents the work schedule of human resources, and
A dispatch fee information storage unit that stores each information associated with each dispatch candidate and stores the identifier of the dispatch candidate in association with the fee required when the dispatch candidate is dispatched.
Including a plant information storage unit that stores a plurality of plant information related to the specifications of each dispatch destination plant required for selection of the dispatch candidate.
The candidate selection department
A user-requested dispatcher selection unit that extracts dispatch candidates that meet various conditions included in the request information related to the dispatch conditions requested by the user by referring to the dispatch candidate registration information storage unit.
A registration information extraction unit that receives information related to dispatch candidates that meet the various conditions extracted by the user-requested dispatcher selection unit, and a registration information extraction unit.
Based on the information related to the dispatch candidate satisfying the various conditions sent from the registration information extraction unit and the data stored in the dispatch charge information storage unit, the user-requested dispatcher selection unit extracted the information. The dispatch fee calculation unit that calculates the dispatch fee for dispatch candidates, and the dispatch fee calculation unit
A dispatch pattern calculation unit that calculates a dispatch pattern of a dispatch candidate that meets the conditions presented in the request information based on the calculation result of the dispatch charge passed from the dispatch charge calculation unit.
A technical instructor dispatch support device characterized by this. The technical instructor dispatch support device according to claim 1, wherein the human resources-related information stored in the dispatch candidate registration information storage unit includes information indicating the performance level of each plant in each human resource. The technical instructor dispatch support device according to claim 1 or 2 , wherein the human resources-related information stored in the dispatch candidate registration information storage unit includes qualification information indicating qualifications possessed by each human resource. A first device having an input means for inputting request information including conditions related to a request for dispatching personnel, and an output means for generating information indicating a pattern of dispatch candidates based on the request information and outputting the information to the first device. It is configured by connecting to and from the second device having a communication network.
The second device includes a candidate selection unit for selecting a dispatch candidate and a storage unit for storing information about the dispatch candidate.
The storage unit is
Information necessary for selecting a dispatch candidate as a dispatch candidate in association with an identifier for identifying the dispatch candidate, and information related to the personnel for each potential dispatch candidate. A dispatch candidate registration information storage unit that stores personnel-related information that includes busyness information that represents the work schedule of the personnel.
A dispatch fee information storage unit that stores each information associated with each dispatch candidate and stores the identifier of the dispatch candidate in association with the fee required when the dispatch candidate is dispatched.
Including a plant information storage unit that stores a plurality of plant information related to the specifications of each dispatch destination plant required for selection of the dispatch candidate.
The candidate selection department
A user-requested dispatcher selection unit that extracts dispatch candidates that meet various conditions included in the request information related to the dispatch conditions requested by the user by referring to the dispatch candidate registration information storage unit.
A registration information extraction unit that receives information related to dispatch candidates that meet the various conditions extracted by the user-requested dispatcher selection unit, and a registration information extraction unit.
Based on the information related to the dispatch candidate satisfying the various conditions sent from the registration information extraction unit and the data stored in the dispatch charge information storage unit, the user-requested dispatcher selection unit extracted the information. The dispatch fee calculation unit that calculates the dispatch fee for dispatch candidates, and the dispatch fee calculation unit
A dispatch pattern calculation unit that calculates a dispatch pattern of a dispatch candidate that meets the conditions presented in the request information based on the calculation result of the dispatch charge passed from the dispatch charge calculation unit.
A technical instructor dispatch support system characterized by this. Regarding the output means that generates and outputs information showing the pattern of dispatch candidates based on the request information including the conditions related to the request for dispatching personnel, the candidate selection unit for selecting dispatch candidates, and the dispatch candidate. A storage unit that stores information, and for each human resource who can be the dispatch candidate as information necessary for selecting the dispatch candidate as the dispatch candidate in association with the identifier for identifying the dispatch candidate. The dispatch candidate registration information storage unit that stores personnel-related information that includes information related to the personnel and busyness information that represents the work schedule of the personnel, and stores each information associated with each dispatch candidate. However, it is related to the dispatch charge information storage unit that stores the identifier of the dispatch candidate and the charge required when dispatching the dispatch candidate in association with each other, and the specifications of each plant of the dispatch destination required for selecting the dispatch candidate. It is a technical instructor dispatch support method executed by a technical instructor dispatch support device equipped with a plant information storage unit that stores multiple plant information.
In the technical instructor dispatch support device
With reference to the dispatch candidate registration information storage unit based on the request information,
Dispatch candidates that match various conditions included in the request information related to the dispatch conditions requested by the user are extracted, and match the various conditions extracted by the user-requested dispatcher selection unit included in the candidate selection unit. Information on dispatch candidates that meet the various conditions , which is sent from the registration information extraction unit included in the candidate selection unit after receiving information on the dispatch candidate, and dispatch fee information included in the candidate selection unit. Based on the data stored in the storage unit, the dispatch fee for the dispatch candidate extracted by the user-requested dispatcher selection unit is calculated, and passed from the dispatch charge calculation unit included in the candidate selection unit. Based on the calculation result of the dispatch fee, the dispatch pattern of the dispatch candidate that matches the conditions presented in the request information is calculated.
A technical instructor dispatch support method characterized by this.

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