CN109670693A - A kind of property workform management method and device - Google Patents
A kind of property workform management method and device Download PDFInfo
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- CN109670693A CN109670693A CN201811501780.2A CN201811501780A CN109670693A CN 109670693 A CN109670693 A CN 109670693A CN 201811501780 A CN201811501780 A CN 201811501780A CN 109670693 A CN109670693 A CN 109670693A
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- 238000007726 management method Methods 0.000 title claims abstract description 48
- 238000012545 processing Methods 0.000 claims abstract description 40
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- 230000004048 modification Effects 0.000 claims description 11
- 238000012986 modification Methods 0.000 claims description 11
- 238000013475 authorization Methods 0.000 claims description 6
- 238000010586 diagram Methods 0.000 description 6
- 238000012550 audit Methods 0.000 description 3
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/16—Real estate
- G06Q50/163—Real estate management
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Abstract
The invention discloses a kind of property workform management method and devices, which comprises is arranged according to the competition for orders of setting, generates work order, and the work order is pushed to the related client of institute；Response meets the competition for orders request of the client of competition for orders condition, and the work order is labeled as having robbed.After setting working hour and accounting criteria of work order etc. according to the actual situation by administrative staff, employee can be checked by client can be with the work order content of competition for orders, and can carry out selection competition for orders with hobby according to demand under the premise of meeting competition for orders condition.Technical solution of the present invention can carry out on line the setting of work order for manager, and work order is supplied to the autonomous competition for orders of employee, to effectively increase the worksheet processing efficiency and worksheet processing harmony of property work order.
Description
Technical field
The present invention relates to estate management technical fields, more particularly, to a kind of property workform management method and device.
Background technique
Currently, the worksheet processing mode of property work order is that the worksheet processing responsible person of property work order worksheet processing to community or profession is main
Pipe, then by worksheet processing people according to work order type of service, employee's situation on duty and inquire or inquiry employee idle condition after refer to again
The processing people of job order.
Existing this workform management mode needs to carry out artificial judgement by worksheet processing people to carry out worksheet processing, worksheet processing is caused to be imitated
Rate relatively under, and be difficult to balanced each employee work order saturation degree and accumulative working hour, when encountering, work order is more or worksheet processing people is busy
The case where when, the case where also would tend to occur to job order congestion.
Summary of the invention
The embodiment of the invention provides a kind of property workform management method and device, to solve in a manner of existing workform management
The unbalanced technical problem of worksheet processing inefficiency, worksheet processing, to improve the worksheet processing efficiency and worksheet processing harmony of property work order.
In order to solve the above-mentioned technical problem, the embodiment of the invention provides a kind of property workform management methods, comprising:
It is arranged according to the competition for orders of setting, generates work order, and the work order is pushed into the related client of institute；
Response meets the competition for orders request of the client of competition for orders condition, and the work order is labeled as having robbed.
Further, the property workform management method further include:
The working hour that the work order that customer in response end is being handled according to itself is sent modifies request, after obtaining authorization, according to
The working hour of the work order is modified in the working hour modification request.
Further, the property workform management method further include:
What the work order that customer in response end is being handled according to itself was sent turns single request, deletes the label of the work order, lays equal stress on
Newly push to the related client of institute.
Further, the property workform management method further include:
The collaboration request that the work order that customer in response end is being handled according to itself is sent, to the client for participating in collaboration processing
The working hour for carrying out the work order divides.
Further, the property workform management method further include:
If the work order is not labeled as having robbed in the competition for orders time threshold of setting, the work order is distributed to finger automatically
Determine client, and the work order is labeled as having robbed；
The worksheet processing instruction sent after selected target client according to the given client end, which is distributed to described
Destination client.
Further, the competition for orders setting includes working hour definition setting and the definition setting of working hour accounting criteria；Wherein, described
Working hour definition setting includes the setting of work order type, the setting of competition for orders range and standard work force setting；The working hour accounting criteria definition
Setting include basic salary setting, wage coefficient setting, the setting of basic working hour, the setting of working hour coefficient, promptness rate rule setting and
Satisfaction rule setting；
The competition for orders condition include: inquire client work order to be processed be 3 or 3 or less.
Correspondingly, the embodiment of the invention also provides a kind of property workform management devices, comprising:
Work order pushing module, for according to the competition for orders of setting be arranged, generate work order, and by the work order push to institute it is related
The client of connection；
Workform management module, the competition for orders for responding the client for meeting competition for orders condition request, the work order are labeled as
It has robbed.
Further, the property workform management device further includes working hour modified module, and the working hour modified module is used for
The working hour that the work order that customer in response end is being handled according to itself is sent modifies request, after obtaining authorization, according to the working hour
The working hour of the work order is modified in modification request.
Further, the property workform management device further includes that work order turns single module, and the work order turns single module and is used for
What the work order that customer in response end is being handled according to itself was sent turns single request, deletes the label of the work order, and push to again
The related client of institute.
Further, the property workform management device further includes collaboration working hour division module, and the collaboration working hour divides
The collaboration request that module is sent for the work order that customer in response end is being handled according to itself, to the client for participating in collaboration processing
The working hour for carrying out the work order divides.
The implementation of the embodiments of the present invention has the following beneficial effects:
The embodiment of the invention provides a kind of property workform management method and devices, which comprises according to setting
Competition for orders setting generates work order, and the work order is pushed to the related client of institute；Response meets the client of competition for orders condition
Competition for orders request, by the work order labeled as having robbed.Set working hour and the accounting of work order according to the actual situation by administrative staff
After rule is equal, employee can be checked by client can be with the work order content of competition for orders, and can be before meeting competition for orders condition
It puts, carries out selection competition for orders with hobby according to demand.Work order can be carried out on line for manager by implementing technical solution of the present invention
Setting, and work order is supplied to the autonomous competition for orders of employee, thus effectively increase property work order worksheet processing efficiency and worksheet processing it is balanced
Property.
Detailed description of the invention
Fig. 1 is a kind of flow diagram for the property workform management method that the embodiment of the present invention one provides；
Fig. 2 is a kind of structural schematic diagram for the property workform management device that the embodiment of the present invention one provides；
Fig. 3 is another structural schematic diagram for the property workform management device that the embodiment of the present invention one provides；
Fig. 4 is the functional block diagram for the property workform management system that the embodiment of the present invention one provides；
Fig. 5 is another flow diagram for the property workform management method that the embodiment of the present invention one provides.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Whole description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Referring to Figure 1, the embodiment of the invention provides a kind of property workform management methods, comprising:
Step S1, it is arranged according to the competition for orders of setting, generates work order, and the work order is pushed into the related client of institute
End；
Step S2, response meets the competition for orders request of the client of competition for orders condition, and the work order is labeled as having robbed.
In embodiments of the present invention, it is to be understood that by owner APP or the guest portals such as foreground customer service or 400 hot lines
Typing is recommended for admission to school to complete information registration, administrative staff set working hour and the accounting of work order with various definition rules according to the actual situation
After rule is equal, employee (including customer service, engineering, keep a public place clean, the professions such as security protection) can log in APP by client and check and can rob
Single work order content, and selection competition for orders can be carried out with hobby according to demand under the premise of meeting competition for orders condition.Implement this hair
Bright technical solution can carry out on line the setting of work order for manager, and work order is supplied to the autonomous competition for orders of employee, to have
Effect improves the worksheet processing efficiency and worksheet processing harmony of property work order.
Fig. 5 is referred to, in embodiments of the present invention, further, the property workform management method further include:
The working hour that the work order that customer in response end is being handled according to itself is sent modifies request, after obtaining authorization, according to
The working hour of the work order is modified in the working hour modification request.
In a particular embodiment, it should be noted that and part work order (such as: temporary emergency special project, planned special, product
Matter inspection is special) after competition for orders, employee can apply for modification working hour according to actual hours, and supervisor is reported to audit.Employee can be with
Working hour modification is carried out to this part work order by client end AP P, application is then initiated, after auditing and obtaining authorization
Modify the working hour of the work order.
In embodiments of the present invention, further, the property workform management method further include:
What the work order that customer in response end is being handled according to itself was sent turns single request, deletes the label of the work order, lays equal stress on
Newly push to the related client of institute.
In a particular embodiment, it should be noted that if employee is interim busy after competition for orders, work order can be transmitted to
Others, while the working hour of work order can also distribute to others.Specifically, employee carries out turning single operation on APP, then the work order will
It is deleted in the pending work order of the employee, and reenters trouble ticket pool, be pushed to the related client of institute, again for employee
It carries out robbing single operation.
In embodiments of the present invention, further, the property workform management method further include:
The collaboration request that the work order that customer in response end is being handled according to itself is sent, to the client for participating in collaboration processing
The working hour for carrying out the work order divides.
In embodiments of the present invention, it should be noted that if employee thinks oneself to be unable to complete single work after competition for orders
It is single, then it can apply cooperateing with, employees fill in the working hour consulted after negotiation on employee APP, submit collaboration application, warp
It completes to divide the working hour of the work order after crossing audit, employee can complete the task of the work order jointly.
In embodiments of the present invention, further, the property workform management method further include:
If the work order is not labeled as having robbed in the competition for orders time threshold of setting, the work order is distributed to finger automatically
Determine client, and the work order is labeled as having robbed；
The worksheet processing instruction sent after selected target client according to the given client end, which is distributed to described
Destination client.
In embodiments of the present invention, it should be noted that if work order is robbed after generating by the regular hour not yet
Single, then work order meeting auto form delivering gives a supervisor of the work order type, and by the enforceable worksheet processing of supervisor's further progress.
Fig. 4 is referred to, working principle in order to better illustrate the present invention, the embodiment of the invention provides property work order pipes
A kind of the functional block diagram of reason system.In embodiments of the present invention, the competition for orders setting includes working hour definition setting and work
When accounting criteria definition setting；Wherein, the working hour definition setting includes the setting of work order type, the setting of competition for orders range and standard work
When be arranged；The working hour accounting criteria definition setting includes basic salary setting, wage coefficient setting, basic working hour setting, work
When coefficient setting, promptness rate rule setting and satisfaction rule setting；
The competition for orders condition include: inquire client work order to be processed be 3 or 3 or less.
In embodiments of the present invention, it should be noted that competition for orders setup module is mainly used for the standard work force setting of competition for orders,
The work order and task scope that competition for orders is related to, and the rule definition of working hour wage calculation is influenced, it includes working hour definition and working hour
Accounting criteria definition.Wherein, working hour definition includes: work order type association, the definition of competition for orders range, standard work force definition；Working hour core
Calculating rule definition includes: basic salary definition, wage coefficient definition, basic working hour definition, the definition of working hour coefficient, promptness rate rule
Definition, the definition of satisfaction rule.It is understood that both definition various settings by building manager according to the actual situation
Setting is completed, to support below to work such as the Classification Managements, performance evaluation, statistical report form of work order, and can be complete according to work order
At situation and man-hour calculation, is motivated to employee's competition for orders, provide specific worksheet incentive mechanism for employee.
In embodiments of the present invention, it should be noted that by work order definition setting and after backstage generates work order, start
Auto form delivering is carried out to the work order that label is single mode, into unified trouble ticket pool, all employees are can be in trouble ticket pool
See the work order of needed competition for orders, the working hour that can be checked work order type and have, if selection competition for orders, corresponding work order just into
Entering in the Pending tasks of oneself, each employee can at most hold 3 pending work orders simultaneously, once more than 3, it will prompting person
Work cannot continue competition for orders, until can just continue competition for orders after wherein having work order to enter evaluation link because of employee's completion task.
Continuing with referring to fig. 4, in embodiments of the present invention, it should be noted that competition for orders management module mainly includes competition for orders
Two submodules are managed in processing and competition for orders, wherein competition for orders processing includes: competition for orders, processing, collaboration, in distribution working hour, turns single, turns group
Working hour, is hung up customized working hour (modification working hour)；Competition for orders control includes supervisor's worksheet processing and working hour audit.It is understood that its
Middle competition for orders processing submodule is the module that employee can be operated, and competition for orders control submodule is supervisor's just manipulable mould
Block.
Continuing with referring to fig. 4, in embodiments of the present invention, it should be noted that competition for orders Reports module include payroll statistics,
Processing time matrix, competition for orders type statistics and rob singular statistics.It is understood that the module was used for employee within certain time
Work order carries out payroll statistics, processing time matrix, competition for orders type statistics and robs singular statistics, and is intuitively presented in the form of statements
In client.
Fig. 2 is referred to, correspondingly, the embodiment of the invention also provides a kind of property workform management devices, comprising:
Work order pushing module, for according to the competition for orders of setting be arranged, generate work order, and by the work order push to institute it is related
The client of connection；
Workform management module, the competition for orders for responding the client for meeting competition for orders condition request, the work order are labeled as
It has robbed.
Fig. 3 is referred to, in embodiments of the present invention, further, the property workform management device further includes repairing in working hour
Change module, working hour modification of the working hour modified module for the work order that customer in response end is being handled according to itself to be sent is asked
It asks, after obtaining authorization, the working hour that the work order is modified in request is modified according to the working hour.
In embodiments of the present invention, further, the property workform management device further includes that work order turns single module, described
Work order, which turns the list that turns that the work order that single module is being handled for customer in response end according to itself is sent, requests, and deletes the mark of the work order
Note, and the related client of institute is pushed to again.
In embodiments of the present invention, further, the property workform management device further includes collaboration working hour division module,
The collaboration request that the collaboration working hour division module is sent for the work order that customer in response end is being handled according to itself, to participation
The working hour that the client of collaboration processing carries out the work order divides.
To sum up, the implementation of the embodiments of the present invention has the following beneficial effects:
The embodiment of the invention provides a kind of property workform management method and devices, which comprises according to setting
Competition for orders setting generates work order, and the work order is pushed to the related client of institute；Response meets the client of competition for orders condition
Competition for orders request, by the work order labeled as having robbed.Set working hour and the accounting of work order according to the actual situation by administrative staff
After rule is equal, employee can be checked by client can be with the work order content of competition for orders, and can be before meeting competition for orders condition
Put, carry out selection competition for orders with hobby according to demand, need artificial judgement so as to avoid existing work order carrying out worksheet processing and
Caused worksheet processing low efficiency is difficult to the problem of balanced each employee handles work order saturation degree, and then effectively increases property work order
Worksheet processing efficiency and worksheet processing it is harmonious.
The above is a preferred embodiment of the present invention, it is noted that for those skilled in the art
For, various improvements and modifications may be made without departing from the principle of the present invention, these improvements and modifications are also considered as
Protection scope of the present invention.
Claims (10)
1. a kind of property workform management method characterized by comprising
It is arranged according to the competition for orders of setting, generates work order, and the work order is pushed into the related client of institute；
Response meets the competition for orders request of the client of competition for orders condition, and the work order is labeled as having robbed.
2. property workform management method according to claim 1, which is characterized in that further include:
The working hour that the work order that customer in response end is being handled according to itself is sent modifies request, after obtaining authorization, according to described
The working hour of the work order is modified in working hour modification request.
3. property workform management method according to claim 1, which is characterized in that further include:
What the work order that customer in response end is being handled according to itself was sent turns single request, deletes the label of the work order, and push away again
It send to the related client of institute.
4. property workform management method according to claim 1, which is characterized in that further include:
The collaboration request that the work order that customer in response end is being handled according to itself is sent, carries out the client for participating in collaboration processing
The working hour of the work order divides.
5. property workform management method according to claim 1, which is characterized in that further include:
If the work order is not labeled as having robbed in the competition for orders time threshold of setting, the work order is distributed to specified visitor automatically
Family end, and the work order is labeled as having robbed；
The worksheet processing instruction sent after selected target client according to the given client end, which is distributed to the target
Client.
6. property workform management method according to claim 1, which is characterized in that the competition for orders setting includes defining in working hour
Setting and the definition setting of working hour accounting criteria；Wherein, the working hour definition setting includes the setting of work order type, the setting of competition for orders range
It is arranged with standard work force；The working hour accounting criteria definition setting includes basic salary setting, wage coefficient setting, basic working hour
Setting, the setting of working hour coefficient, promptness rate rule setting and satisfaction rule setting；
The competition for orders condition include: inquire client work order to be processed be 3 or 3 or less.
7. a kind of property workform management device characterized by comprising
Work order pushing module, for according to the competition for orders of setting be arranged, generate work order, and by the work order push to institute it is related
Client；
Workform management module, the competition for orders for responding the client for meeting competition for orders condition request, the work order are labeled as having robbed.
8. property workform management device according to claim 7, which is characterized in that it further include working hour modified module, it is described
The working hour modification request that working hour modified module is sent for the work order that customer in response end is being handled according to itself, authorizes obtaining
Afterwards, the working hour that the work order is modified in request is modified according to the working hour.
9. property workform management device according to claim 7, which is characterized in that it further include that work order turns single module, it is described
Work order, which turns the list that turns that the work order that single module is being handled for customer in response end according to itself is sent, requests, and deletes the mark of the work order
Note, and the related client of institute is pushed to again.
10. property workform management device according to claim 7, which is characterized in that it further include collaboration working hour division module,
The collaboration request that the collaboration working hour division module is sent for the work order that customer in response end is being handled according to itself, to participation
The working hour that the client of collaboration processing carries out the work order divides.
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| CN201811501780.2A CN109670693A (en) | 2018-12-07 | 2018-12-07 | A kind of property workform management method and device |
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| CN201811501780.2A CN109670693A (en) | 2018-12-07 | 2018-12-07 | A kind of property workform management method and device |
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| CN201811501780.2A Pending CN109670693A (en) | 2018-12-07 | 2018-12-07 | A kind of property workform management method and device |
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| CN110084529A (en) * | 2019-05-07 | 2019-08-02 | 广东电网有限责任公司 | A kind of performance calculation method, device, equipment and computer readable storage medium |
| CN112488575A (en) * | 2020-12-16 | 2021-03-12 | 北京致远互联软件股份有限公司 | Order grabbing method based on bpm |
| CN112836943A (en) * | 2021-01-15 | 2021-05-25 | 北京致远互联软件股份有限公司 | Order dispatching method based on bpm |
| CN113673910A (en) * | 2021-09-09 | 2021-11-19 | 四川邦泰物业服务有限公司 | Property information management method and system based on multi-terminal management |
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