CN110084529A - A kind of performance calculation method, device, equipment and computer readable storage medium - Google Patents
A kind of performance calculation method, device, equipment and computer readable storage medium Download PDFInfo
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- CN110084529A CN110084529A CN201910376266.9A CN201910376266A CN110084529A CN 110084529 A CN110084529 A CN 110084529A CN 201910376266 A CN201910376266 A CN 201910376266A CN 110084529 A CN110084529 A CN 110084529A
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- work order
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- seat personnel
- red packet
- single channel
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/105—Human resources
- G06Q10/1057—Benefits or employee welfare, e.g. insurance, holiday or retirement packages
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/04—Payment circuits
- G06Q20/06—Private payment circuits, e.g. involving electronic currency used among participants of a common payment scheme
- G06Q20/065—Private payment circuits, e.g. involving electronic currency used among participants of a common payment scheme using e-cash
Abstract
The embodiment of the present application discloses a kind of performance calculation method device, equipment and computer readable storage medium, and wherein method includes: the competition for orders information in response to seat personnel, distributes corresponding business work order as work work order to seat personnel, and close and rob single channel；After seat personnel completes work work order, single channel is robbed in unlatching；According to the type of the business work order, red packet is triggered according to presetting rule；When calculating the performance of seat personnel, the red packet value of red packet is included in performance.Method provided herein combines the business feature of enterprise work list processing, in the case where overall performance is constant, to handle the work incentive that the concept of work order reward red packet granting promotes employee, the working efficiency of business event personnel effectively is improved, solves the problems, such as that seat personnel work incentive is low in the prior art.
Description
Technical field
This application involves performance calculating field more particularly to a kind of performance calculation method, device, equipment and computer-readable
Storage medium.
Background technique
Client service center is dedicated to pushing the lean internally managed and the fining externally serviced.Customer service is improved comprehensively
Level is conducive to the working efficiency and service quality of client service center, raising company, the lean management of company is realized, thus effectively
Improve customer satisfaction, promoted corporate image.
The calculating of the customer service amount of client service center is mainly using the work order quantity accepted as foundation.Improve the flat of seat personnel
Equal worksheet amount, also means that and promotes client service center's working efficiency, while increasing customer satisfaction.And the achievement of seat personnel
Effect calculates, and does not link up with worksheet efficiency and processing sum but.Traditional enterprise based on workflow processing business, due to
The overall performance of the odjective cause of various aspects, staff is fixed for a long time, not fine metering individual's contribution rate, single employee
Performance only with whether the manpowers resource factors such as full attendance are linked up with.Cause staff's processing work order enthusiasm not high, working efficiency
Slowly.Based under this background, how under the premise of maintaining the former performance calculation of seat personnel, seat personnel is effectively excited
Job enthusiasm, transfer the work incentive of seat personnel, become client service center instantly urgent need to resolve the problem of.
Summary of the invention
The embodiment of the present application provides a kind of performance calculation method, device, equipment and computer readable storage medium, solves
Seat personnel work incentive low problem in the prior art.
In view of this, the application first aspect provides a kind of performance calculation method, which comprises
In response to the competition for orders information of seat personnel, corresponding business work order is distributed as work work to the seat personnel
It is single, and close and rob single channel；
After the seat personnel completes the work work order, single channel is robbed described in unlatching；
According to the type of the business work order, red packet is triggered according to presetting rule；
When calculating the performance of the seat personnel, the red packet value of the red packet is included in the performance.
Optionally,
The competition for orders information in response to seat personnel distributes corresponding business work order as work to the seat personnel
Work order, and close and rob before single channel, further includes:
Whole business work orders remittance work order is accepted into pond.
Optionally,
The competition for orders information in response to seat personnel distributes corresponding business work order as work to the seat personnel
Work order, and close and rob single channel, it specifically includes:
In response to the competition for orders information of seat personnel, judgement robs whether single channel is opened；
If robbing single channel unlatching, corresponding business work order is distributed as work work order to the seat personnel, and close
Rob single channel；
If robbing single channel not open, worksheet processing failure information is sent.
Optionally,
It is described to be specifically included according to presetting rule triggering red packet:
If business work order type is the first difficulty work order, red packet is triggered with the first probability and/or the first value of triggering is red
Packet；
If business work order type is the second difficulty work order, red packet is triggered with the second probability and/or the second value of triggering is red
Packet.
Optionally,
It is described that red packet is triggered according to presetting rule further include:
If the worksheet time is more than the preset TT processing time limit of business work order type, red packet is not triggered.
The application second aspect provides a kind of performance computing device, and described device includes
Single unit is robbed, for the competition for orders information in response to seat personnel, distributes corresponding business work to the seat personnel
Nonoculture is work work order, and closes and rob single channel；
Work order completes unit, for robbing single channel described in unlatching after the seat personnel completes the work work order；
Red packet trigger unit triggers red packet according to presetting rule for the type according to the business work order；
Performance computing unit, for when calculating the performance of the seat personnel, the red packet value of the red packet to be included in
In the performance.
Optionally, further includes:
Workform management unit, for whole business work orders remittance work order to be accepted pond.
Optionally, the single unit of robbing specifically includes:
Judging unit, for the competition for orders information in response to seat personnel, judgement robs whether single channel is opened；
Work order dispatch unit distributes corresponding business work order to the seat personnel and makees if opening for robbing single channel
For work work order, and close rob single channel；
Prompt unit sends worksheet processing failure information if not opening for robbing single channel.
The application third aspect provides a kind of performance calculating equipment, and the equipment includes processor and memory:
Said program code is transferred to the processor for storing program code by the memory；
The processor is by according to the instruction execution in said program code based on performance as described in above-mentioned first aspect
Calculation method.
The application fourth aspect provides a kind of computer readable storage medium, and the computer readable storage medium is for depositing
Program code is stored up, said program code is for executing performance calculation method described in above-mentioned first aspect.
As can be seen from the above technical solutions, the embodiment of the present application has the advantage that
In the embodiment of the present application, a kind of performance calculation method is provided, by the competition for orders information in response to seat personnel, is given
Seat personnel distributes corresponding business work order as work work order, and closes and rob single channel；When seat personnel completes work work order
Afterwards, it opens and robs single channel；According to the type of the business work order, red packet is triggered according to presetting rule；When calculating seat personnel
When performance, the red packet of red packet value is included in performance, the business feature of enterprise work list processing is combined, overall performance not
In the case where change, to handle the work incentive that the concept of work order reward red packet granting promotes employee, enterprise is effectively improved
The working efficiency of business personnel.Red packet distribution method can carry out free configuration according to the practical business rule of enterprise's work order, more
Freedom and flexibility, the worksheet mode in compatible conglomerate field.Therefore performance calculation method provided herein, is applicable to
It is mostly based on the enterprise of workflow processing business, the effective job enthusiasm for exciting seat personnel transfers the work of seat personnel
Make enthusiasm, improves enterprise work efficiency.
Detailed description of the invention
Fig. 1 is the method flow diagram of performance calculation method in the application first embodiment；
Fig. 2 is the method flow diagram of performance calculation method in the application second embodiment；
Fig. 3 is a kind of application examples schematic diagram of performance calculation method in the application second embodiment；
Fig. 4 is the structural schematic diagram of performance computing device in the application 3rd embodiment.
Specific embodiment
In order to make those skilled in the art more fully understand application scheme, below in conjunction in the embodiment of the present application
Attached drawing, the technical scheme in the embodiment of the application is clearly and completely described, it is clear that described embodiment is only this
Apply for a part of the embodiment, instead of all the embodiments.Based on the embodiment in the application, those of ordinary skill in the art exist
Every other embodiment obtained under the premise of creative work is not made, shall fall in the protection scope of this application.
The application devises a kind of performance calculation method, device, equipment and computer readable storage medium, with customer service
Job note based on, establish job note competition for orders system, competition for orders reward is provided in a manner of red packet.
The application first aspect provides a kind of performance calculation method.
In order to make it easy to understand, referring to Fig. 1, Fig. 1 is the method flow of performance calculation method in the application first embodiment
Figure, specifically:
Step 101, in response to the competition for orders information of seat personnel, corresponding business work order is distributed as work to seat personnel
Work order, and close and rob single channel.
When receiving the competition for orders information of seat personnel transmission, according to competition for orders information, corresponding industry is distributed to seat personnel
It works list, and closes and rob single channel.It should be noted that seat personnel can select business according to profile or mission requirements
Work order, and competition for orders information is submitted, it include odd numbers or business work order type that seat personnel is robbed in competition for orders information.When business work order
After being handed down to seat personnel, that closes this seat personnel robs single channel, forbids a seat personnel while handling the above work of two pieces
It is single, avoid the problem that business processing caused by the list of village not in time, other seat personnels can not competition for orders.
Step 102, after seat personnel completes work work order, single channel is robbed in unlatching.
It is understood that after seat personnel completes current work work order, this service ending can be carried out next
Business allows its to carry out competition for orders at this point, reopen this seat personnel robs single channel.
Step 103, according to the type of business work order, red packet is triggered according to presetting rule.
After seat personnel completes work work order, according to the type of business work order, red packet is triggered according to presetting rule.
Step 104, when calculating the performance of seat personnel, the red packet value of red packet is included in performance.
There is the red packet amount of money of respective value in red packet, this red packet amount of money is included in the performance of seat personnel, in order to be merged into
Wage is provided.
A kind of performance calculation method that the application first embodiment provides is established based on the job note of customer service
Job note competition for orders system, competition for orders reward are provided in a manner of red packet.It is no longer that simple worksheet processing is accepted in terms of service handling, benefit
With the characteristic of competition for orders, the concept of " more pay for more work " is fully demonstrated.And can with the workload of each seat personnel of detailed quantification,
In the constant situation of total amount of seat personnel original performance granting, performance granting is changed into red packet distribution method, adds and attends a banquet
Personnel's enjoyment, and then improve work incentive.Performance calculation method provided herein, solves and sits in the prior art
The low problem of seat person works' enthusiasm has reached excitation seat personnel and has robbed single-power, improved the beneficial effect of business efficiency.
On the basis of first embodiment, this application provides a kind of second embodiments of performance calculation method.
Referring to Fig. 2, Fig. 2 is the method flow diagram of performance calculation method in the application second embodiment, comprising:
Step 201, whole business work orders remittance work order is accepted into pond；
Due to needing to carry out distributing for work order in subsequent step, whole work orders can first be imported into work order and accept pond,
In order to which seat personnel can accept the selection of progress business work order in pond from work order and rob one action.
Step 202, in response to the competition for orders information of seat personnel, judgement robs whether single channel is opened；
After receiving the competition for orders information of seat personnel, first determine whether this seat personnel robs whether single channel is opened, if
It does not open, it is understood that there may be upper job work order task does not complete, has the problems such as temporarily distributing task, and seat personnel is needed preferentially to locate
Reason.
Step 203, corresponding business work order is distributed as work work order to seat personnel, and close and rob single channel；
If seat personnel robs single channel unlatching, then it represents that current seat personnel do not have task or other need to handle
The problem of, distributing for work order can be carried out.Corresponding work order is then distributed according to the competition for orders information of seat personnel at this time.
Step 204, worksheet processing failure information is sent；
If the single channel of robbing of seat personnel is not opened, worksheet processing failure news can be directly transmitted to seat personnel, or
Person first checks the reason of single channel is not opened of robbing of seat personnel, such as work order task does not complete, has and temporarily distribute task dispatching, and
Corresponding prompting message is sent to current seat personnel, in order to which seat personnel completes work order task dispatching according to prompting message.
Step 205, after seat personnel completes work work order, single channel is robbed in unlatching；
Step 102 is consistent in this step and first embodiment, is no longer repeated herein.
Step 206, according to the type of business work order, red packet is triggered according to presetting rule；
Wherein, presetting rule is specially business work order type.
It triggers red packet according to presetting rule to be specifically as follows: if business work order type is default difficulty work order, with default
Probability triggers red packet and/or the default value red packet of triggering.
For example, high probability triggers red packet and/or triggering high value red packet if business work order type is highly difficult work order；
If business work order type is low difficulty work order, low probability triggers red packet and/or triggering low value red packet.
Wherein, highly difficult work order and low difficulty work order, high probability and low probability, high value and low value are by administrative staff's root
It is manually set accordingly toward the experience of processing work order.
In addition, presetting rule can also include the worksheet time.
If the worksheet time is more than the TT processing time limit of business work order type, red packet is not triggered.
Step 207, when calculating the performance of seat personnel, the red packet value of red packet is included in performance.
The step 104 of this step and above-mentioned first embodiment is consistent, is no longer repeated herein.
Referring to Fig. 3, Fig. 3 is a kind of application examples schematic diagram of performance calculation method in the application second embodiment.
1, the messages of client or other departments, problem types are collected or accept information, business work order is made, imports
Work order accepts pond.
2, work order accepts the business work order in pond according to the corresponding red packet value of business work order type setting and worksheet
Time limit.For example, the red packet value of troublshooting work order type is 1.5 multiplying powers, triggering probability is 80%, TT processing time limit 3
Minute, if seat personnel finished such worksheet in 3 minutes, there is 80% red packet that may trigger 1.5 multiplying powers.
3, seat personnel selects work order to be processed in trouble ticket pool, carries out robbing one action, by the successful business work order of competition for orders
As current work work order.
4, the single channel of robbing of current seat personnel is closed, seat personnel carries out the processing work of work work order.
5, seat personnel has handled work work order and has been uploaded and filed, and system receives the work work order of seat personnel
After completing instruction, single channel is robbed in unlatching.If competition for orders success moment to work order, which completes the duration between the moment, is less than work work order class
The TT processing time limit of type then triggers red packet according to predetermined probabilities, and the red packet amount of money is included in the performance of seat personnel.
The application second aspect provides a kind of performance computing device.
Referring to Fig. 4, Fig. 4 is the structural schematic diagram of performance computing device in the application 3rd embodiment, comprising:
Single unit 301 is robbed, for the competition for orders information in response to seat personnel, distributes corresponding business work order to seat personnel
As work work order, and closes and rob single channel；
Work order completes unit 302, for after seat personnel completes work work order, single channel to be robbed in unlatching；
Red packet trigger unit 303 triggers red packet according to presetting rule for the type according to business work order；
Performance computing unit 304, for when calculating the performance of seat personnel, the red packet value of red packet to be included in performance
In.
Further, above-mentioned apparatus further include:
Workform management unit 305, for whole business work orders remittance work order to be accepted pond.
Further, single unit 301 is robbed to specifically include:
Judging unit 3011, for the competition for orders information in response to seat personnel, judgement robs whether single channel is opened；
Work order dispatch unit 3012 distributes corresponding business work order to seat personnel and makees if opening for robbing single channel
For work work order, and close rob single channel；
Prompt unit 3013 sends worksheet processing failure information if not opening for robbing single channel.
The application third aspect provides a kind of performance calculating equipment, including processor and memory:
Program code is transferred to processor for storing program code by memory；
Processor is used for a kind of performance calculating side according to the instruction execution foregoing individual embodiments in program code
Any one embodiment in method.
The application fourth aspect provides a kind of computer readable storage medium, for storing program code, program code
For executing any one embodiment in a kind of performance calculation method described in foregoing individual embodiments.
Personnel can be understood that, for convenience and simplicity of description, the tool of the system, apparatus, and unit of foregoing description
Body running process, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
The description of the present application and term " first " in above-mentioned attached drawing, " second ", " third ", " the 4th " etc. are (if deposited
) it is to be used to distinguish similar objects, without being used to describe a particular order or precedence order.It should be understood that use in this way
Data are interchangeable under appropriate circumstances, so that embodiments herein described herein for example can be in addition to illustrating herein
Or the sequence other than those of description is implemented.In addition, term " includes " and " having " and their any deformation, it is intended that
Cover it is non-exclusive include, for example, containing the process, method, system, product or equipment of a series of steps or units need not limit
In step or unit those of is clearly listed, but may include be not clearly listed or for these process, methods, produce
The other step or units of product or equipment inherently.
It should be appreciated that in this application, " at least one (item) " refers to one or more, and " multiple " refer to two or two
More than a."and/or" indicates may exist three kinds of relationships, for example, " A and/or B " for describing the incidence relation of affiliated partner
It can indicate: only exist A, only exist B and exist simultaneously tri- kinds of situations of A and B, wherein A, B can be odd number or plural number.Word
Symbol "/" typicallys represent the relationship that forward-backward correlation object is a kind of "or"." at least one of following (a) " or its similar expression, refers to
Any combination in these, any combination including individual event (a) or complex item (a).At least one of for example, in a, b or c
(a) can indicate: a, b, c, " a and b ", " a and c ", " b and c ", or " a and b and c ", and wherein a, b, c can be individually, can also
To be multiple.
In several embodiments provided herein, it should be understood that disclosed system, device and method can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the unit
It divides, only a kind of logical function partition, there may be another division manner in actual implementation, such as multiple units or components
It can be combined or can be integrated into another system, or some features can be ignored or not executed.Another point, it is shown or
The mutual coupling, direct-coupling or communication connection discussed can be through some interfaces, the indirect coupling of device or unit
It closes or communicates to connect, can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme
's.
It, can also be in addition, each functional unit in each embodiment of the application can integrate in one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of software functional units.
If the integrated unit is realized in the form of SFU software functional unit and sells or use as independent product
When, it can store in a computer readable storage medium.Based on this understanding, the technical solution of the application is substantially
The all or part of the part that contributes to existing technology or the technical solution can be in the form of software products in other words
It embodies, which is stored in a storage medium, including some instructions are used so that a computer
Equipment (can be personal computer, server or the network equipment etc.) executes the complete of each embodiment the method for the application
Portion or part steps.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (full name in English: Read-Only
Memory, english abbreviation: ROM), random access memory (full name in English: Random Access Memory, english abbreviation:
RAM), the various media that can store program code such as magnetic or disk.
The above, above embodiments are only to illustrate the technical solution of the application, rather than its limitations；Although referring to before
Embodiment is stated the application is described in detail, those skilled in the art should understand that: it still can be to preceding
Technical solution documented by each embodiment is stated to modify or equivalent replacement of some of the technical features；And these
It modifies or replaces, the spirit and scope of each embodiment technical solution of the application that it does not separate the essence of the corresponding technical solution.
Claims (10)
1. a kind of performance calculation method characterized by comprising
In response to the competition for orders information of seat personnel, corresponding business work order is distributed as work work order to the seat personnel, and
Single channel is robbed in closing；
After the seat personnel completes the work work order, single channel is robbed described in unlatching；
According to the type of the business work order, red packet is triggered according to presetting rule；
When calculating the performance of the seat personnel, the red packet value of the red packet is included in the performance.
2. the method according to claim 1, wherein
The competition for orders information in response to seat personnel distributes corresponding business work order as work work to the seat personnel
It is single, and close and rob before single channel, further includes:
Whole business work orders remittance work order is accepted into pond.
3. the method according to claim 1, wherein
The competition for orders information in response to seat personnel distributes corresponding business work order as work work to the seat personnel
It is single, and close and rob single channel, it specifically includes:
In response to the competition for orders information of seat personnel, judgement robs whether single channel is opened；
If robbing single channel unlatching, corresponding business work order is distributed as work work order to the seat personnel, and close competition for orders
Channel；
If robbing single channel not open, worksheet processing failure information is sent.
4. the method according to claim 1, wherein
It is described to be specifically included according to presetting rule triggering red packet:
If business work order type is the first difficulty work order, red packet and/or triggering the first value red packet are triggered with the first probability；
If business work order type is the second difficulty work order, red packet and/or triggering the second value red packet are triggered with the second probability.
5. according to the method described in claim 4, it is characterized in that,
It is described that red packet is triggered according to presetting rule further include:
If the worksheet time is more than the preset TT processing time limit of business work order type, red packet is not triggered.
6. a kind of performance computing device, which is characterized in that including
Single unit is robbed, for the competition for orders information in response to seat personnel, corresponding business work order is distributed to the seat personnel and makees
For work work order, and close rob single channel；
Work order completes unit, for robbing single channel described in unlatching after the seat personnel completes the work work order；
Red packet trigger unit triggers red packet according to presetting rule for the type according to the business work order；
Performance computing unit, for the red packet value of the red packet being included in described when calculating the performance of the seat personnel
In performance.
7. performance computing device according to claim 6, which is characterized in that further include:
Workform management unit, for whole business work orders remittance work order to be accepted pond.
8. performance computing device according to claim 6, which is characterized in that the single unit of robbing specifically includes:
Judging unit, for the competition for orders information in response to seat personnel, judgement robs whether single channel is opened；
Work order dispatch unit distributes corresponding business work order as work to the seat personnel if opening for robbing single channel
Make work order, and closes and rob single channel；
Prompt unit sends worksheet processing failure information if not opening for robbing single channel.
9. a kind of performance calculates equipment, which is characterized in that the equipment includes processor and memory:
Said program code is transferred to the processor for storing program code by the memory；
The processor is used to be calculated according to the described in any item performance of instruction execution claim 1-5 in said program code
Method.
10. a kind of computer readable storage medium, which is characterized in that the computer readable storage medium is for storing program generation
Code, said program code require the described in any item performance calculation methods of 1-5 for perform claim.
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| CN201910376266.9A CN110084529A (en) | 2019-05-07 | 2019-05-07 | A kind of performance calculation method, device, equipment and computer readable storage medium |
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| CN201910376266.9A CN110084529A (en) | 2019-05-07 | 2019-05-07 | A kind of performance calculation method, device, equipment and computer readable storage medium |
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| CN112581073A (en) * | 2020-09-23 | 2021-03-30 | 北京合众伟奇科技股份有限公司 | Acquisition, operation and maintenance work order scheduling management method and system for dispatch order |
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