CN112581073B - Method and system for managing collection operation maintenance labor intensity of robbery dispatch order - Google Patents
Method and system for managing collection operation maintenance labor intensity of robbery dispatch order Download PDFInfo
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Abstract
The invention relates to the field of electric information acquisition operation and maintenance, in particular to an acquisition operation and maintenance labor monotone management method and system for a robbery dispatch list, comprising the following steps: s1: mode selection, namely enabling a work order to enter a substitute dispatch list pool, calculating work orders to be robbed by a person, and judging whether the newly added work order adopts robbed or dispatch; s2: the method comprises the steps of performing order robbing processing, entering a work order of an order robbing queue, calculating the waiting time of the work order, releasing the work order to operation and maintenance personnel for order robbing, and transferring the work order to an order dispatching queue after overtime of the order robbing; s3: dispatching the work orders, namely, entering the work orders in the dispatching queue, calculating the priority, and automatically dispatching the work orders; s4: and (5) successful dispatching and updating the information of the worksheet operators. By monitoring the change conditions of the operators and the substitute job ticket, the method realizes the active and independent ticket robbing by the operators when the operation and maintenance ticket is less, and the passive ticket robbing when the job ticket is more or the problem of difficult and difficult is not robbed by people, thereby ensuring that all the operation and maintenance job tickets are issued to the operation and maintenance personnel in time for processing.
Description
Technical Field
The invention relates to the field of electric information acquisition operation and maintenance, in particular to an acquisition operation and maintenance labor monotone management method and system for a robbery dispatch list.
Background
The current work-to-work-and-work-plane algorithm adopted by the collection operation and maintenance work of each power company is single, the following problems mainly exist through order assignment, order robbery or simple modes:
1. the simple robbery mode can lead to part of work orders to be robbed and processed without people under the condition of less operation and maintenance personnel and large work order quantity.
2. The simple dispatch mode has the advantages that the participation degree of operation and maintenance personnel is not high under the condition of more operation and maintenance personnel and less workload, and dispatch is not timely or reasonable.
3. Based on the preemptive dispatch combination mode of configuration switching, the configuration switching needs to be manually performed, and the capability of dynamic adjustment along with workload is lacking.
Disclosure of Invention
The invention aims to provide a method and a system for managing the operation and maintenance labor monotone of collection of a robbery dispatch order, so as to solve the problems in the background technology.
In order to achieve the above purpose, the present invention provides the following technical solutions:
a method for managing the collection operation maintenance labor intensity of a robbery dispatch list comprises the following steps:
s1: mode selection, namely enabling a work order to enter a substitute dispatch list pool, calculating work orders to be robbed by a person, and judging whether the newly added work order adopts robbed or dispatch;
s2: the method comprises the steps of performing order robbing processing, entering a work order of an order robbing queue, calculating the waiting time of the work order, releasing the work order to operation and maintenance personnel for order robbing, and transferring the work order to an order dispatching queue after overtime of the order robbing;
s3: dispatching the work orders, namely, entering the work orders in the dispatching queue, calculating the priority, and automatically dispatching the work orders;
s4: and (5) successful dispatching and updating the information of the worksheet operators.
As a further scheme of the invention: the mode selection includes:
1) The work orders are accessed into a work order pool to update the number of work orders to be dispatched;
2) And calculating the number of people waiting for the order according to the type of the work order by the replacement work order pool, comparing the number of people waiting for the order with an overflow threshold value, and judging whether the newly added work order adopts the order or the order.
As a further scheme of the invention: the order robbing processing comprises the following steps:
1) The work order enters an order robbing queue;
2) The work order processing engine pushes the work order to operation and maintenance personnel meeting the conditions;
3) The operation and maintenance personnel use the field operation terminal to submit a request for robbing a bill according to the working condition of the operation and maintenance personnel;
4) The order-taking processing engine is used for processing order-taking requests submitted by operation and maintenance personnel and outputting order-taking results;
5) And transferring the work orders with failed orders into an order sending queue.
As a further scheme of the invention: the dispatch processing comprises the following steps:
1) The worksheet enters a worksheet dispatching queue, and a worksheet priority weighting factor is calculated according to the worksheet waiting time;
2) The dispatch processing engine calculates the priority of the work order according to the emergency degree, the work order category and the residual processing time length;
3) And acquiring the workload information of the operation and maintenance personnel, and dispatching the work orders.
The utility model provides a collection fortune dimension worker monotone management system who robs the dispatch list for realize collection fortune dimension worker monotone management method of rob the dispatch list, collection fortune dimension worker monotone degree management system who robs the dispatch list includes:
the system comprises a dispatching list pool, a mode switching engine, a list grabbing processing engine, a list dispatching processing engine and a dispatching success processing module; the work order enters a substituted dispatching order pool, the mode switching engine switches the order taking/order taking mode according to the number of work orders to be dispatched and operation and maintenance personnel, the order taking processing engine and the order taking processing engine realize the dispatching of the work order, and finally the dispatching success processing module completes the updating of the operation personnel.
As a further scheme of the invention: the work order generation and dispatch pool is used for receiving information of work orders to be dispatched pushed after the service system generates the work orders and submitting the information to the mode switching engine.
As a further scheme of the invention: the mode switching engine is used for calculating the quantity of work orders to be dispatched by people in real time, and dynamically switching the order-robbing mode and the order-dispatching mode according to overflow configuration; when the mode is order taking, the work order enters the order taking processing engine, and when the mode is order dispatching, the work order enters the order dispatching processing engine.
As a further scheme of the invention: the order-taking processing engine is used for receiving the order information of the order-taking mode to be used, issuing new order-adding information to the operation and maintenance personnel, processing the order-taking application submitted by the operation and maintenance personnel, and transferring the overtime order into the order-sending queue.
As a further scheme of the invention: the dispatch processing engine is used for receiving the work order information of the dispatch mode, calculating the priority of the work order, and automatically dispatching the work order according to the existing working condition of operation and maintenance personnel.
As a further scheme of the invention: and the successful scheduling processing module user updates the operators of the work order and finishes scheduling.
Compared with the prior art, the invention has the beneficial effects that:
1. the invention can dynamically switch the work order scheduling of the order-robbing mode and the order-dispatching mode according to the change of the work order quantity, and avoid the inherent defect of single order-robbing mode or order-dispatching mode. Under the condition of few substitution work orders, a robbery order mode is adopted, so that the enthusiasm of operation and maintenance personnel is fully excited. When the order robbing fails or the workload exceeds a preset average person overflow threshold value due to the sudden increase of the workload, the workload is automatically switched to an order sending mode to serve as a spam, and the overtime of the processing of the workload caused by the fact that the order is not sent in time is avoided. After the number of the replacement work orders is reduced, the order mode is automatically switched back.
2. The invention can realize the waiting time of a single work order, continuously accumulate before the work order is successfully dispatched, and serve as the basis for calculating the work order dispatching priority weighting factors, thereby achieving the purpose of dynamically updating the work order dispatching priority.
3. The method can better realize the organic balance of personnel enthusiasm and work order dispatch timeliness under the condition that operation and maintenance personnel and jurisdiction are unchanged.
Drawings
FIG. 1 is a block diagram of a system for collecting, operating and maintenance labor intensity management of a robbery dispatch.
FIG. 2 is a flow chart of a method of collecting, operating and maintenance labor intensity management for a preempted dispatch.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
In addition, an element in the present disclosure may be referred to as being "fixed" or "disposed" on another element or being directly on the other element or intervening elements may also be present. When an element is referred to as being "connected" to another element, it can be directly connected to the other element or intervening elements may also be present. The terms "vertical," "horizontal," "left," "right," and the like are used herein for illustrative purposes only and are not meant to be the only embodiment.
Referring to fig. 2, in an embodiment of the present invention, a method for managing a collection operation tool monotone of a first-aid dispatch list includes the following steps:
s1: mode selection, namely enabling a work order to enter a substitute dispatch list pool F01, calculating the work order to be robbed by people, and judging whether the newly added work order adopts robbed or dispatch;
s2: the method comprises the steps of performing order robbing processing, entering a work order of an order robbing queue, calculating the waiting time of the work order, releasing the work order to operation and maintenance personnel for order robbing, and transferring the work order to an order dispatching queue after overtime of the order robbing;
s3: dispatching the work orders, namely, entering the work orders in the dispatching queue, calculating the priority, and automatically dispatching the work orders;
s4: and (5) successful dispatching and updating the information of the worksheet operators.
In the embodiment of the invention, the change conditions of the operation personnel and the substitution dispatching bill are monitored, so that the operation personnel can actively and autonomously rob the bill when the operation and maintenance bill is less, and the bill is passively dispatched when the operation and maintenance bill is more or the problem of difficult problem is not robbed, thereby ensuring that all the operation and maintenance bills are issued to the operation and maintenance personnel in time for processing.
As an embodiment of the present invention, the mode selection includes:
1) The work order is accessed into a work order generation and dispatch order pool D11;
2) Updating the number of undiffracted orders (nd_num+1) D12;
3) Starting the timing (ow_time) D13 of the work order waiting duration;
4) Acquiring an overflow threshold (of_num) and an operator number (operator_num) D21 according to the type of the work order;
5) According to the type of the work order, the work order pool calculates the people's average waiting singular number (as_num=nd_num/operator_num) D22;
6) Mode switching monitor D23: if the number of people waiting for the rob is larger than the overflow threshold (as_num > of_num), the work order enters the rob list; if the people wait for the singular number to be no more than the overflow threshold (as_num < = of_num), the work order enters the order sending queue.
As an embodiment of the present invention, the preemption process includes:
1) The work order enters an order robbing queue D31;
2) Issuing a robbery notice D32 according to the condition of operation and maintenance personnel;
3) The robbery bill application D33, the operation and maintenance personnel uses the field operation terminal to check the information of the work bill to be robbery, and submits the robbery bill request according to the working condition of the operation personnel;
4) The robbery list processing D34 processes the robbery list request submitted by the operation and maintenance personnel and outputs a robbery list result (failure/success);
5) Processing a robbery list result D35, transferring a work list with robbery list failure to a list dispatching queue; and switching to a dispatching success processing module for the work orders which are successfully robbed.
As an embodiment of the present invention, the dispatch processing includes:
1) The work order enters a dispatch queue D41;
2) Calculating the priority D42 of the work orders, and calculating the priority of the work orders according to the emergency degree, the work order category and the residual processing time length;
3) And the work order dispatch D43 acquires the workload information of the operation and maintenance personnel and dispatches the work order.
As an embodiment of the present invention, the scheduling success process includes:
1) Updating the worker information D51 of the work order;
2) The number of unassigned work orders ((nd_num-1)) D52 is updated.
As an embodiment of the present invention, please refer to fig. 1, a system for managing the collection operation and maintenance task of a preempted dispatch list is further provided, for implementing the method for managing the collection operation and maintenance task of the preempted dispatch list, where the system for managing the collection operation and maintenance task of the preempted dispatch list includes:
the dispatching system comprises a dispatching list pool F01, a mode switching engine F02, a list grabbing processing engine F03, a dispatching list processing engine F04 and a dispatching success processing module F05; the work order enters a dispatching order pool F01, a mode switching engine F02 switches a order taking/order taking mode according to the number of work orders to be dispatched and operation and maintenance personnel, the order taking processing engine F03 and the order taking processing engine F04 realize the dispatching of the work order, and finally a dispatching success processing module F05 completes the updating of the operators, wherein: the dispatching list pool F01 is used for receiving information of a to-be-dispatched work list pushed after the service system generates the work list and submitting the information to the mode switching engine F02;
the mode switching engine F02 is used for calculating the quantity of work orders to be dispatched by people in real time, and dynamically switching the order taking mode and the order dispatching mode according to overflow configuration; when the mode is order taking, the work order enters an order taking processing engine F03, and when the mode is order dispatching, the work order enters an order dispatching processing engine F04;
the order-taking processing engine F03 is used for receiving the order information of the order-taking mode to be used, issuing new order-adding information to the operation and maintenance personnel, processing the order-taking application submitted by the operation and maintenance personnel, and transferring the overtime order to an order-sending queue;
the dispatch processing engine F04 is used for receiving the work order information of the dispatch mode, calculating the priority of the work order, and automatically dispatching the work order according to the existing working condition of operation and maintenance personnel.
And the successful scheduling processing module F05 is used for updating the operators of the work order by the user and ending the scheduling.
In the embodiment of the invention, the work order scheduling of the robbery mode and the dispatch mode can be dynamically switched according to the change of the work order quantity, so that the inherent defects of the single robbery mode or dispatch mode are avoided. Under the condition of few substitution work orders, a robbery order mode is adopted, so that the enthusiasm of operation and maintenance personnel is fully excited. When the order robbing fails or the workload exceeds a preset average person overflow threshold value due to the sudden increase of the workload, the workload is automatically switched to an order sending mode to serve as a spam, and the overtime of the processing of the workload caused by the fact that the order is not sent in time is avoided. After the number of the replacement work orders is reduced, automatically switching back to the order-robbing mode;
the waiting time of a single work order can be continuously accumulated before the work order is successfully dispatched, and the waiting time is used as the basis for calculating the work order dispatching priority weighting factor, so that the purpose of dynamically updating the work order dispatching priority is achieved;
the method can better realize the organic balance of personnel enthusiasm and work order dispatch timeliness under the condition that operation and maintenance personnel and jurisdiction are unchanged.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential characteristics thereof. The present embodiments are, therefore, to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned.
Furthermore, it should be understood that although the present disclosure describes embodiments, not every embodiment is provided with a separate embodiment, and that this description is provided for clarity only, and that the disclosure is not limited to the embodiments described in detail below, and that the embodiments described in the examples may be combined as appropriate to form other embodiments that will be apparent to those skilled in the art.
Claims (10)
1. The method for managing the collection operation maintenance labor intensity of the robbery dispatch list is characterized by comprising the following steps:
s1: the method comprises the steps of selecting a mode, enabling a work order to enter a substitute dispatch list pool, calculating the work order to be robbed by people, judging whether the newly added work order adopts robbed or dispatch, and calculating the work order to be robbed by people according to the ratio of the number of the undispatched work orders to the number of the operators;
s2: the method comprises the steps of performing order robbing processing, entering a work order of an order robbing queue, calculating the waiting time of the work order, releasing the work order to operation and maintenance personnel for order robbing, and transferring the work order to an order dispatching queue after overtime of the order robbing;
s3: the method comprises the steps of dispatching a work order, calculating priority of the work order, and automatically dispatching the work order, wherein the waiting time of a single work order is used as the basis for calculating the weighting factor of the work order priority so as to realize the dynamic update of the work order dispatching priority of the work order, and the waiting time of the single work order is continuously accumulated before the work order dispatching is successful;
s4: and (5) successful dispatching and updating the information of the worksheet operators.
2. The method for managing the collection, operation and maintenance labor intensity of the robbery dispatch list according to claim 1, wherein the mode selection comprises:
1) The work order is accessed into a work order pool;
2) Updating the number of undiffracted forms;
3) Starting the timing of the waiting time of the work order;
4) Acquiring an overflow threshold value and the number of operators according to the type of the work order;
5) The work order pool calculates the number of people waiting for robbing according to the type of the work order;
6) And (3) mode switching monitoring: if the number of people waiting for the rob is larger than the overflow threshold, the work order enters the rob queue; if the number of people waiting for the preempt is not greater than the overflow threshold, the work order enters the order sending queue.
3. The method for managing the collection, operation and maintenance labor intensity of the robbery dispatch list according to claim 1, wherein the robbery dispatch list processing comprises:
1) The work order enters an order robbing queue;
2) Issuing a robbery notice according to the condition of operation and maintenance personnel;
3) Applying for the robbery form, checking the information of the work form to be robbery by using the field operation terminal by operation and maintenance personnel, and submitting a request for robbery form according to the working condition of the operation and maintenance personnel;
4) Processing the robbery list, processing the robbery list request submitted by the operation and maintenance personnel, and outputting a robbery list result;
5) Processing the robbing-up result, namely transferring the robbing-up failed work order into a dispatch queue; and switching to a dispatching success processing module for the work orders which are successfully robbed.
4. The method for managing the collection, operation and maintenance labor intensity of the robbery dispatch list according to claim 1, wherein the dispatch list processing comprises:
1) The work order enters a dispatch queue;
2) Calculating the priority of the work orders, and calculating the priority of the work orders according to the emergency degree, the work order category and the residual processing time length;
3) And dispatching the work orders, namely acquiring the workload information of operation and maintenance personnel and dispatching the work orders.
5. A system for managing the collection, operation and maintenance of a robbery dispatch list, for implementing the method for managing the collection, operation and maintenance of a robbery dispatch list according to any one of claims 1 to 4, characterized in that the system for managing the collection, operation and maintenance of a robbery dispatch list comprises:
the system comprises a dispatching list pool, a mode switching engine, a list grabbing processing engine, a list dispatching processing engine and a dispatching success processing module; the work order enters a substituted dispatching order pool, the mode switching engine switches the order taking/order taking mode according to the number of work orders to be dispatched and operation and maintenance personnel, the order taking processing engine and the order taking processing engine realize the dispatching of the work order, and finally the dispatching success processing module completes the updating of the operation personnel.
6. The system for managing the collection, operation and maintenance work order of the robbery dispatch list of claim 5, wherein the agent dispatch list pool is used for receiving information of work orders to be dispatched pushed after the business system generates the work order and submitting the information to the mode switching engine.
7. The system for managing the collection, operation and maintenance work orders of the robbery dispatch orders according to claim 5, wherein the mode switching engine is used for calculating the amount of work orders to be dispatched by people in real time and dynamically switching the robbery order and dispatch order modes according to overflow configuration; when the mode is order taking, the work order enters the order taking processing engine, and when the mode is order dispatching, the work order enters the order dispatching processing engine.
8. The system for managing the collection, operation and maintenance worksheets of the robbery and maintenance personnel according to claim 5, wherein the robbery and maintenance processing engine is used for receiving worksheets information of a robbery and maintenance mode to be used, issuing new worksheets information to the operation and maintenance personnel, processing the robbery and maintenance personnel submitted robbery and maintenance application, and transferring overtime worksheets into the dispatch queue.
9. The system for managing the work order of the collection, operation and maintenance of the robbery dispatch of the work order according to claim 5, wherein the dispatch processing engine is used for receiving the work order information of the dispatch mode of the scheduled use, calculating the priority of the work order, and automatically dispatching the work order according to the existing work condition of the operation and maintenance personnel.
10. The system for managing the collection, operation and maintenance work orders of the robbery dispatch list according to claim 5, wherein the successful dispatch processing module user updates the work personnel of the work orders and ends the dispatch.
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| CN113723635A (en) * | 2021-08-31 | 2021-11-30 | 安徽工大信息技术有限公司 | Intelligent order dispatching method for customer service system |
| CN114202295A (en) * | 2021-08-31 | 2022-03-18 | 上海星宸安居信息科技有限公司 | System architecture of intelligent flexible employment worksheet platform |
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