CN104766174A - One-to-one network distribution rush-repair work order distribution processing platform and processing method - Google Patents
One-to-one network distribution rush-repair work order distribution processing platform and processing method Download PDFInfo
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- CN104766174A CN104766174A CN201510181645.4A CN201510181645A CN104766174A CN 104766174 A CN104766174 A CN 104766174A CN 201510181645 A CN201510181645 A CN 201510181645A CN 104766174 A CN104766174 A CN 104766174A
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Abstract
The invention relates to a one-to-one network distribution rush-repair work order distribution processing platform and a processing method. The processing platform comprises a 95598 system, a fault rush-repair management system and a mobile device (representing a mobile device held by a rush-repairer); the fault rush-repair management system comprises a rush-repair work order receiving module, a mobile device searching module, a rush-repair work order sending module, an order receiving determining module and an order receiving reminding module; the mobile device comprises an order receiving judging module, an order receiving determining module, an order receiving information back feeding module and an order receiving reminding information receiving module. The processing method comprises the steps that the fault rush-repair management system distributes a rush-repair work order to the mobile device near the fault position, the order is receipt by the mobile device according to the own actual condition, and the rush-repair work order is forwarded to another mobile device when the mobile device cannot receive the order. Compared with the prior art, the one-to-one network distribution rush-repair work order distribution processing platform and the processing method have the advantages of shortening the order distribution time and improving the fault processing efficiency and the like.
Description
Technical field
The present invention relates in electric system distribution repairing field, especially relate to one one to one distribution repairing send single processing platform and disposal route.
Background technology
Distribution repairing is after work order refers to that distribution is broken down, and user dials 95598 and reports for repairment, then by 95598 according to user provide information to generate, finally distribute in the corresponding stationary point maintenance crew in each department hand, be used to guide the document with record trouble process information.Folk prescription method is sent in existing distribution: work order generates by 95598, is then issued to repairing command centre and determines whether electric network fault.Non-grid fault ticket is issued to operation of power networks center or professional outsourcing company further by phone or network, and then stationary point near artificial enquiry trouble spot, distributes to corresponding breakdown gang by phone or network mode; If need further phone alerts breakdown gang for the work order distributed by network is not received.Existingly send single method flow as shown in Figure 1.
Existing advantage of sending folk prescription formula: the geographic classification of work order is clear and definite, for the work order being distributed to professional outsourcing company, distributes process simple, and the single process of follow-up group does not need to consider.
Existingly send the shortcoming of folk prescription formula: every Zhang Gong is single at least to be needed through three grades of information transmission, and information transmission level is more, cannot definitely grasp in real time breakdown gang's actual conditions.Artificial enquiry work order address required time is longer, and every Zhang Gong is single all will carry out transmitting or phone confirmation reception through phone, complicated operation.When work order amount is larger, cannot support each other between each maintenance crew.The work order that phone group is single in addition needs maintenance crew to rewrite, and efficiency is lower.
Summary of the invention
Object of the present invention be exactly provide to overcome defect that above-mentioned prior art exists a kind of shorten send single time, the repairing of distribution one to one that improves fault handling efficiency sends single processing platform and disposal route.
Object of the present invention can be achieved through the following technical solutions:
One one to one distribution repairing sends single processing platform, and comprise 95598 systems, breakdown repair management system and mobile stationary point, described breakdown repair management system comprises:
Repairing work order receiver module, in order to receive the repairing work order that 95598 systems generate;
Mobile stationary point retrieval module, in order to a mobile stationary point in retrieval repairing work order correspondence position setting range;
Repairing work order sending module, in order to send to retrieved a mobile stationary point by repairing work order;
Order confirms module, in order to receive the feedback information in mobile stationary point;
Order prompting module, in order to send order prompting message according to feedback information to mobile stationary point;
Described mobile stationary point comprises:
Whether order judge module, can receive the order of rushing to repair work order in order to receive repair personnel about corresponding mobile stationary point;
Confirm order module, in order to send the feedback information confirming order to breakdown repair management system;
Order information feedback module, cannot the feedback information of order in order to send to breakdown repair management system;
Order prompting message receiver module, in order to receive the order prompting message that breakdown repair management system sends.
Described mobile stationary point retrieval module comprises:
Positioning unit, in order to position by the geographic position of generalized information system to repairing work order;
Retrieval unit, in order to retrieve a mobile stationary point in this position setting range according to located geographic position.
Described order prompting module comprises:
First reminding unit, sends order prompting message to mobile stationary point during in order to not receive feedback information in the first setting-up time;
Second reminding unit, sends artificial order prompting message to mobile stationary point during in order to not receive feedback information in the second setting-up time;
3rd reminding unit, sends order prompting message to the circulation of mobile stationary point during in order to not receive feedback information in the 3rd setting-up time.
Described breakdown repair management system also comprises work order and turns and send module, and this work order turns sends module to turn group in order to carry out work order according to the feedback information in mobile stationary point.
Described work order turns sends module to comprise:
Other move stationary point confirmation unit, in order to retrieval repairing work order corresponding position another move stationary point;
Repairing work order retransmission unit, forwards repairing work order in order to move stationary point to described another.
One one to one distribution repairing sends form processing method, comprises the following steps:
1) breakdown repair management system receives the repairing work order that 95598 systems generate, and is positioned this repairing work order geographic position by generalized information system, a mobile stationary point in retrieval institute position location setting range;
2) breakdown repair management system sends repairing work order to retrieved mobile stationary point;
3) breakdown repair management system judges the feedback information whether receiving mobile stationary point in the first setting-up time, if so, then performs step 4), if not, then move stationary point from trend and send order prompting message, perform step 5);
4) whether the feedback information received by the judgement of breakdown repair management system is the feedback information confirming order, if so, then performs step 9), if not, then perform step 8);
5) breakdown repair management system judges the feedback information whether receiving mobile stationary point in the second setting-up time, if so, then performs step 4), if not, then send artificial order prompting message to mobile stationary point, perform step 6);
6) breakdown repair management system judges the feedback information whether receiving mobile stationary point in the 3rd setting-up time, if so, then performs step 4), if not, then send order prompting message to the circulation of mobile stationary point, perform step 7);
7) breakdown repair management system judges the feedback information whether receiving mobile stationary point in setting cycle index, if so, then performs step 4), if not, then perform step 8);
8) breakdown repair management system retrieval repairing work order corresponding position another move stationary point, to another move stationary point forward repairing work order, return step 3);
9) breakdown repair management system sends order confirmation to mobile stationary point, sends unijunction bundle.
Compared with prior art, the present invention has the following advantages:
1, two-layer information transmission level.
Original work order distributing method is: work order is handed down to work order corresponding operation of power networks center or professional outsourcing company by rushing to repair command centre, and then work order secondary distribution gives corresponding stationary point or breakdown gang, and information transmission level is three layers.The work order of a pair one folk prescription method directly distributes concrete stationary point corresponding to work order or maintenance crew via breakdown repair management system (TCM), eliminate the information transmission of work order through operation of power networks center or professional outsourcing company, information transmission level is two-layer, directly saves and sends single time.
2, work order receives multiple notification mechanisms.
Fail to receive in time if each work order distributes, have and repeatedly receive work order and remind, namely system is automatically reminded, is manually reminded and receive work order and circulation and remind and receive work order.
3, mutually support between each stationary point.
If current stationary point really cannot order in time, the present invention can turn by work order the mode tasking neighbouring stationary point and complete work order and distribute.
Accompanying drawing explanation
Fig. 1 existingly sends single method flow diagram;
Fig. 2 is the present invention's a pair one folk prescription method process flow diagram;
Fig. 3 is that work order distributes and normally receives process flow diagram;
Fig. 4 is that work order distributes abnormal turning and sends process flow diagram.
Embodiment
Below in conjunction with the drawings and specific embodiments, the present invention is described in detail.The present embodiment is implemented premised on technical solution of the present invention, give detailed embodiment and concrete operating process, but protection scope of the present invention is not limited to following embodiment.
Embodiment 1
The present embodiment provide one one to one distribution repairing send single processing platform, comprise 95598 systems, breakdown repair management system and mobile stationary point, be provided with repairing work order receiver module, mobile stationary point retrieval module, repairing work order sending module in described breakdown repair management system, order confirms that module, order prompting module and work order turn sends module, described mobile stationary point comprises order judge module, confirms order module, order information feedback module and order prompting message receiver module.
Wherein, mobile stationary point retrieval module comprises positioning unit and retrieval unit, and positioning unit is in order to position by the geographic position of generalized information system to repairing work order; Retrieval unit is in order to retrieve a mobile stationary point in this position setting range according to located geographic position.
Order prompting module comprises the first reminding unit, the second reminding unit and the 3rd reminding unit, sends order prompting message when the first reminding unit in order to not receive feedback information in the first setting-up time to mobile stationary point; Artificial order prompting message is sent to mobile stationary point when second reminding unit in order to not receive feedback information in the second setting-up time; Order prompting message is sent to the circulation of mobile stationary point when 3rd reminding unit in order to not receive feedback information in the 3rd setting-up time.
Work order turns sends module to comprise other to move stationary point confirmation unit and repairing work order retransmission unit, and other move stationary point confirmation unit and move stationary point in order to another of retrieval repairing work order corresponding position; Repairing work order retransmission unit forwards repairing work order in order to move stationary point to described another.
As shown in Figure 2, adopt above-mentioned distribution one to one to rush to repair and send single processing platform to carry out sending the method for single process as follows:
1) breakdown repair management system receives the repairing work order that 95598 systems generate, and is positioned this repairing work order geographic position by generalized information system, a mobile stationary point in retrieval institute position location setting range;
2) breakdown repair management system sends repairing work order to retrieved mobile stationary point;
3) breakdown repair management system judges the feedback information whether receiving mobile stationary point in the first setting-up time, if so, then performs step 4), if not, then move stationary point from trend and send order prompting message, perform step 5);
4) whether the feedback information received by the judgement of breakdown repair management system is the feedback information confirming order, if so, then performs step 9), if not, then perform step 8);
5) breakdown repair management system judges the feedback information whether receiving mobile stationary point in the second setting-up time, if, then perform step 4), if not, then send artificial order prompting message (mode of manually making a phone call to remind order can be adopted) to mobile stationary point, perform step 6);
6) breakdown repair management system judges the feedback information whether receiving mobile stationary point in the 3rd setting-up time, if so, then performs step 4), if not, then send order prompting message to the circulation of mobile stationary point, perform step 7);
7) breakdown repair management system judges the feedback information whether receiving mobile stationary point in setting cycle index, if so, then performs step 4), if not, then perform step 8);
8) breakdown repair management system retrieval repairing work order corresponding position another move stationary point, to another move stationary point forward repairing work order, return step 3);
9) breakdown repair management system sends order confirmation to mobile stationary point, sends unijunction bundle.
Be illustrated in figure 3 work order and distribute the normal schematic flow sheet received, first client finds fault, sends a telegraph 95598 and carries out troublshooting; 95598 systems generate work order according to the information of customers' responsiveness, then work order are distributed to Utilities Electric Co. of city breakdown repair management system (TCM system); TCM system retrieves stationary point corresponding to work order according to work order information, and work order is distributed to corresponding stationary point automatically; Owing to supposing that the repair personnel in corresponding stationary point does not rush to repair task at present, therefore stationary point now can normally order; After the normal order in stationary point, TCM system acceptance normally receives the return information of work order to stationary point, confirms that corresponding stationary point normally receives work order success.
Be illustrated in figure 4 work order to distribute abnormal turning and send schematic flow sheet, first client finds fault, sends a telegraph 95598 and carries out troublshooting; 95598 generate work order according to the information of customers' responsiveness, then work order are distributed to city electric power company's T CM system; TCM system retrieves stationary point corresponding to work order according to work order information, and work order is distributed to corresponding stationary point automatically; When reception information is not answered in stationary point, enter system and artificial prompting stage; Through artificial reminder is still invalid when, TCM is distributed to adjacent stationary point automatically.It is 5 minutes that system provides the maximum reminder time, ensures that repairing troop can the time reaches on-the-spot according to the rules.Under extreme weather conditions, all stationary point troops there will be moment that all can be busy, and system should avoid the situation of repeatedly sending maintenance crew, and people is the allotment adjusting this operating mode.
Claims (6)
1. a single processing platform is sent in distribution repairing one to one, and comprise 95598 systems, breakdown repair management system and mobile stationary point, it is characterized in that, described breakdown repair management system comprises:
Repairing work order receiver module, in order to receive the repairing work order that 95598 systems generate;
Mobile stationary point retrieval module, in order to a mobile stationary point in retrieval repairing work order correspondence position setting range;
Repairing work order sending module, in order to send to retrieved a mobile stationary point by repairing work order;
Order confirms module, in order to receive the feedback information in mobile stationary point;
Order prompting module, in order to send order prompting message according to feedback information to mobile stationary point;
Described mobile stationary point comprises:
Whether order judge module, can receive the order of rushing to repair work order in order to receive repair personnel about corresponding mobile stationary point;
Confirm order module, in order to send the feedback information confirming order to breakdown repair management system;
Order information feedback module, cannot the feedback information of order in order to send to breakdown repair management system;
Order prompting message receiver module, in order to receive the order prompting message that breakdown repair management system sends.
2. single processing platform is sent in the repairing of distribution one to one according to claim 1, and it is characterized in that, described mobile stationary point retrieval module comprises:
Positioning unit, in order to position by the geographic position of generalized information system to repairing work order;
Retrieval unit, in order to retrieve a mobile stationary point in this position setting range according to located geographic position.
3. single processing platform is sent in the repairing of distribution one to one according to claim 1, and it is characterized in that, described order prompting module comprises:
First reminding unit, sends order prompting message to mobile stationary point during in order to not receive feedback information in the first setting-up time;
Second reminding unit, sends artificial order prompting message to mobile stationary point during in order to not receive feedback information in the second setting-up time;
3rd reminding unit, sends order prompting message to the circulation of mobile stationary point during in order to not receive feedback information in the 3rd setting-up time.
4. single processing platform is sent in distribution one to one according to claim 1 repairing, it is characterized in that, described breakdown repair management system also comprises work order and turns and send module, and this work order turns sends module to turn group in order to carry out work order according to the feedback information in mobile stationary point.
5. single processing platform is sent in the repairing of distribution one to one according to claim 4, and it is characterized in that, described work order turns sends module to comprise:
Other move stationary point confirmation unit, in order to retrieval repairing work order corresponding position another move stationary point;
Repairing work order retransmission unit, forwards repairing work order in order to move stationary point to described another.
6. a form processing method is sent in distribution repairing one to one, it is characterized in that, comprises the following steps:
1) breakdown repair management system receives the repairing work order that 95598 systems generate, and is positioned this repairing work order geographic position by generalized information system, a mobile stationary point in retrieval institute position location setting range;
2) breakdown repair management system sends repairing work order to retrieved mobile stationary point;
3) breakdown repair management system judges the feedback information whether receiving mobile stationary point in the first setting-up time, if so, then performs step 4), if not, then move stationary point from trend and send order prompting message, perform step 5);
4) whether the feedback information received by the judgement of breakdown repair management system is the feedback information confirming order, if so, then performs step 9), if not, then perform step 8);
5) breakdown repair management system judges the feedback information whether receiving mobile stationary point in the second setting-up time, if so, then performs step 4), if not, then send artificial order prompting message to mobile stationary point, perform step 6);
6) breakdown repair management system judges the feedback information whether receiving mobile stationary point in the 3rd setting-up time, if so, then performs step 4), if not, then send order prompting message to the circulation of mobile stationary point, perform step 7);
7) breakdown repair management system judges the feedback information whether receiving mobile stationary point in setting cycle index, if so, then performs step 4), if not, then perform step 8);
8) breakdown repair management system retrieval repairing work order corresponding position another move stationary point, to another move stationary point forward repairing work order, return step 3);
9) breakdown repair management system sends order confirmation to mobile stationary point, sends unijunction bundle.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201510181645.4A CN104766174A (en) | 2015-04-16 | 2015-04-16 | One-to-one network distribution rush-repair work order distribution processing platform and processing method |
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| CN201510181645.4A CN104766174A (en) | 2015-04-16 | 2015-04-16 | One-to-one network distribution rush-repair work order distribution processing platform and processing method |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105869069A (en) * | 2016-03-31 | 2016-08-17 | 国网北京市电力公司 | Work order processing method and apparatus |
| CN105894202A (en) * | 2016-03-31 | 2016-08-24 | 国网北京市电力公司 | Work order processing method and work order processing device |
| CN109711616A (en) * | 2018-12-25 | 2019-05-03 | 国网河北省电力有限公司衡水市冀州区供电分公司 | A kind of system of the Almightiness type power supply station personnel optimization configuration based on big data |
| CN110503310A (en) * | 2019-07-30 | 2019-11-26 | 广州市神州联保科技有限公司 | The method of Maintenance Man's worksheet processing scheduling |
| CN111194014A (en) * | 2019-12-19 | 2020-05-22 | 株洲国创轨道科技有限公司 | Equipment fault real-time repair reporting system and method thereof |
| CN111325428A (en) * | 2018-12-14 | 2020-06-23 | 中移（杭州）信息技术有限公司 | Work order pushing method and device and storage medium |
| CN113435612A (en) * | 2021-07-13 | 2021-09-24 | 广东电网有限责任公司 | Intelligent first-aid repair order dispatching method and device based on big data support |
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2015
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105869069A (en) * | 2016-03-31 | 2016-08-17 | 国网北京市电力公司 | Work order processing method and apparatus |
| CN105894202A (en) * | 2016-03-31 | 2016-08-24 | 国网北京市电力公司 | Work order processing method and work order processing device |
| CN111325428A (en) * | 2018-12-14 | 2020-06-23 | 中移（杭州）信息技术有限公司 | Work order pushing method and device and storage medium |
| CN109711616A (en) * | 2018-12-25 | 2019-05-03 | 国网河北省电力有限公司衡水市冀州区供电分公司 | A kind of system of the Almightiness type power supply station personnel optimization configuration based on big data |
| CN110503310A (en) * | 2019-07-30 | 2019-11-26 | 广州市神州联保科技有限公司 | The method of Maintenance Man's worksheet processing scheduling |
| CN111194014A (en) * | 2019-12-19 | 2020-05-22 | 株洲国创轨道科技有限公司 | Equipment fault real-time repair reporting system and method thereof |
| CN113435612A (en) * | 2021-07-13 | 2021-09-24 | 广东电网有限责任公司 | Intelligent first-aid repair order dispatching method and device based on big data support |
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Application publication date: 20150708 |