CN113743771A - Scheduling system and method - Google Patents
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Abstract
The embodiment of the application discloses a scheduling system and a scheduling method. Wherein the system comprises: the data acquisition server is used for acquiring fault data of the equipment; the positioning server is used for determining the position information of the candidate maintenance personnel; the application server is used for determining the importance parameters of the equipment according to the fault data of the equipment and the production information of the equipment; and determining a target maintenance person for maintaining the equipment according to the importance parameter and the position information of the candidate maintenance person. The scheduling system provided by the embodiment overcomes the limitations of poor pertinence and low efficiency of the scheduling mode in the existing scheduling system, and can allocate maintenance personnel for the fault equipment by judging the importance of the fault equipment to production and the actual condition of the existing maintenance personnel, so that the reasonable scheduling is realized, the equipment maintenance progress is accelerated, and the influence of the fault equipment on the production is reduced to the minimum.
Description
Technical Field
The embodiment of the application relates to the field of equipment maintenance, in particular to a scheduling system and method.
Background
In the production process of the equipment, when the equipment breaks down, production line operators send out maintenance requests by using repair calls or the safety system automatically sends out maintenance requests, and maintenance personnel attend accident sites to carry out maintenance operation according to the maintenance requests.
The repair is mainly described by manual phenomena or repair information is sent by a single fault signal, then task scheduling and distribution are carried out manually, and the scheduling mode mainly has the following defects: 1. only according to the description of the fault phenomenon, the equipment repair code and text information when the fault is caused cannot be acquired, so that the maintenance personnel cannot clearly know the state of the fault equipment, and if the fault equipment cannot be processed after arriving at the site, other maintenance personnel need to be handed over again, secondary scheduling is caused, and the maintenance time is influenced; 2. when a fault occurs, a dispatcher cannot judge the overall influence of the current equipment fault on production, and when a maintenance task is assigned, a slight and urgent deviation exists, so that the influence on the production is enlarged; 3. when a fault occurs, when a dispatcher dispatches personnel, the dispatching personnel cannot dispatch according to the distance between maintenance personnel and faulty equipment, and the time cost is possibly increased; 4. when the trouble takes place, the scheduling personnel can't be directed against maintenance personal expertise and not enough carry out the task assignment when assigning the task, cause important equipment trouble maintenance personnel ability low on the one hand, on the other hand fails to make the not enough personnel pertinence of skill obtain taking exercise, is unfavorable for technical skill level's promotion. To sum up, the conventional device fault scheduling mode has the problems of low efficiency, poor pertinence and the like.
Disclosure of Invention
The embodiment of the application provides a scheduling system and method, which can provide a more perfect scheduling scheme for the determination of maintenance personnel of sudden failure equipment.
In a first aspect, an embodiment of the present application provides a scheduling system, where the scheduling system includes:
the data acquisition server is used for acquiring fault data of the equipment;
the positioning server is used for determining the position information of the candidate maintenance personnel;
the application server is used for determining the importance parameters of the equipment according to the fault data of the equipment and the production information of the equipment; and determining a target maintenance person for maintaining the equipment according to the importance parameter and the position information of the candidate maintenance person.
In a second aspect, an embodiment of the present application provides a scheduling method, where the method includes:
collecting fault data of the equipment and determining position information of candidate maintenance personnel;
determining an importance parameter of the equipment according to the fault data of the equipment and the production information of the equipment;
and determining a target maintenance person for maintaining the equipment according to the importance parameter and the position information of the candidate maintenance person.
The embodiment of the application provides a scheduling system for completing scheduling of maintenance personnel. The system comprises: the data acquisition server is used for acquiring fault data of the equipment; the positioning server is used for determining the position information of the candidate maintenance personnel; the application server is used for determining the importance parameters of the equipment according to the fault data of the equipment and the production information of the equipment; and determining a target maintenance person for maintaining the equipment according to the importance parameter and the position information of the candidate maintenance person. The scheduling system can realize the issuing and responding of the intelligent maintenance scheduling instruction of the equipment fault according to the equipment importance level, the skill level of maintenance personnel, the position information of the maintenance personnel, the idle state of the maintenance personnel and the like, and has strong pertinence and high efficiency.
Drawings
Fig. 1 is a block diagram of a scheduling system according to an embodiment of the present application;
fig. 2 is a diagram of an apparatus of an intelligent scheduling system for maintaining an equipment burst fault according to an embodiment of the present application;
fig. 3 is a flowchart of a scheduling method according to a second embodiment of the present application;
fig. 4 is a flowchart of an intelligent scheduling service for maintaining an equipment burst fault according to the second embodiment of the present application.
Detailed Description
The present application will be described in further detail with reference to the following drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the application and are not limiting of the application. It should be further noted that, for the convenience of description, only some of the structures related to the present application are shown in the drawings, not all of the structures.
Before discussing exemplary embodiments in more detail, it should be noted that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although a flowchart may describe the steps as a sequential process, many of the steps can be performed in parallel, concurrently or simultaneously. In addition, the order of the steps may be rearranged. The process may be terminated when its operations are completed, but may have additional steps not included in the figure. The processes may correspond to methods, functions, procedures, subroutines, and the like.
Example one
Fig. 1 is a block diagram of a scheduling system according to an embodiment of the present application, where the present embodiment is applicable to a scenario of maintenance of a production line device in an emergency failure.
As shown in fig. 1, the scheduling system provided in the embodiment of the present application includes:
a data collection server 110, configured to collect fault data of a device;
a location server 120 for determining location information of candidate maintenance personnel;
the application server 130 is used for determining the importance parameter of the equipment according to the fault data of the equipment and the production information of the equipment; and determining a target maintenance person for maintaining the equipment according to the importance parameter and the position information of the candidate maintenance person.
The failure data of the device is data that can indicate the state of the failed device, and may be, for example, an ID number of the device, a time when the failure occurred, a location where the failure occurred, or the like.
Further, the position information may be a space coordinate (x, y, z), a sphere coordinate (α, β), or a literal representation, such as a meeting room in the second floor of a certain factory, and the like, and the present embodiment does not limit the representation manner of the position information. Alternatively to this, the first and second parts may,
further, the production information of the device is information that may indicate a production state of the device, and may be, for example, production plan and schedule information of the device, and the like.
Further, the importance parameter of the device refers to the importance degree of the device, wherein the importance degree can be classified into different grades, for example, A, B, C, D grades from high to low.
Further, the target maintenance person for maintaining the equipment is determined according to the importance parameter and the position information of the candidate maintenance person, and the target maintenance person may be determined according to the importance level of the faulty equipment and/or the distance between the candidate maintenance person and the faulty equipment. For example, the candidate maintenance personnel include four persons, i.e., a person, b, c and d, and if the importance level of a fault device is a, the maintenance personnel with the best technology and the closest distance to the fault device is selected from the person, i.e., a person, in the fault device to be deployed.
In this embodiment, optionally, the data acquisition server 110 is specifically configured to:
and acquiring alarm information, fault codes, fault description texts and repair request of the equipment.
The alarm information of the equipment can be sent manually or acquired by a dispatching system. The fault code may be a number that the enterprise customizes for different faults.
In the embodiment, the data related to the faulty equipment is acquired through the data acquisition server, so that the dispatcher and the maintenance personnel can know the problem of the faulty equipment more clearly, and the dispatcher can find the maintenance personnel who have the related technology to solve the problem according to the problem.
In this embodiment, optionally, the system further includes:
and the positioning base station 140 is configured to determine the position information of the candidate maintenance personnel according to the coordinate information of the positioning card carried by the maintenance personnel, and send the position information to the positioning server 120.
The positioning card can be a portable card, and can also be a mobile phone positioning card stored in a mobile phone. Further, the coordinate information may be a rectangular coordinate of a space where the maintenance personnel is located or a spherical coordinate.
In this embodiment, the positioning card sends a pulse signal to the base stations according to a certain frequency, at least three base stations calculate distances to the positioning card through the received pulse signal, and further calculate coordinate information of the positioning card and candidate maintenance personnel according to technologies such as three-point positioning or four-point positioning, and report the coordinate information to the positioning server.
In the embodiment, the position information of the maintenance personnel is acquired in real time through the positioning base station, so that the maintenance personnel closest to the fault equipment can be quickly found when the equipment fails, the maintenance personnel is scheduled to maintain the fault equipment at the fastest speed, the time cost is saved, and the influence of the fault equipment on production is reduced.
In this embodiment, optionally, the application server 130 is specifically configured to:
predicting the fault duration of the equipment according to the fault data of the equipment;
determining an influence degree parameter of the fault duration on the production operation according to a production plan and a current production progress in the production information of the equipment;
and determining the importance parameter of the equipment according to the influence degree parameter.
Wherein, the failure duration of the equipment refers to the time from the occurrence of the failure to the elimination of the failure.
Further, the degree of influence parameter of the duration of the fault on the production operation may be classified into different levels. Illustratively, the longer the duration of a failure of a device, the greater the parameter of the degree of impact on the production operation.
This embodiment is maintained equipment through judging that the whole influence of faulty equipment to production selects the maintenance personal that the technique matches, can avoid the wasting of resources to and avoid the unable waste of time cost that leads to of trouble problem of solving of maintenance personal's technique.
In this embodiment, optionally, the application server 130 is specifically configured to:
determining a target maintenance personnel set for maintaining the equipment from a candidate maintenance personnel set according to the importance parameter of the equipment;
and determining a target maintenance person for maintaining the equipment from the target maintenance person set.
The target maintenance person set may be determined from the candidate maintenance person sets according to the importance parameter of the equipment, for example, if the importance parameter of a certain equipment is the highest level, that is, the equipment fails to operate, the candidate maintenance persons with good technology and experience are selected from the candidate maintenance person sets as the target maintenance persons, and the target maintenance person set is formed.
Further, the determining of the target maintenance person in the target maintenance person set may be to screen the target maintenance person of the faulty device from the target maintenance person set by taking at least one of whether the maintenance person in the target maintenance person set is on duty, whether the maintenance person is in a working state, and a distance to the faulty device as a consideration.
In the embodiment, the importance degree of the fault equipment, the technical degree of maintenance personnel, the distance between the maintenance personnel and the fault equipment and the like are considered, so that the proper maintenance personnel can be selected for the fault equipment in a more targeted manner, and the maintenance efficiency is improved.
In this embodiment, optionally, the application server 130 is specifically configured to:
determining on-duty maintenance personnel according to on-duty information of candidate maintenance personnel in the target maintenance personnel set;
and if the on-duty maintenance personnel are not in the working state, determining the target maintenance personnel from the target maintenance personnel set according to the position information of the on-duty maintenance personnel.
The on duty information refers to on duty state information of the maintenance personnel, and can include information such as daily on duty time, off duty time and whether to ask for leave of the maintenance personnel, and the on duty information can be recorded in the attendance system in a mode of card punching by the maintenance personnel and the like.
Furthermore, the scheduling system can acquire the on-duty information of the candidate maintenance personnel from the attendance system and determine which candidate maintenance personnel are on duty.
Further, whether the on-duty maintenance personnel are in the working state or not is determined, each maintenance personnel can carry an interphone, and the scheduling system sends out an inquiry instruction whether the on-duty maintenance personnel are in the working state or not to the interphone of the on-duty maintenance personnel to find out the on-duty maintenance personnel which are not in the working state. And then finding out the on duty maintenance personnel closest to the fault equipment as target maintenance personnel according to the distance between the on duty maintenance personnel not in the working state and the fault equipment.
In this embodiment, optionally, the application server 130 is further configured to:
and sending a dispatching instruction to the handheld equipment of the target maintenance personnel, and receiving response information of the handheld equipment to realize dispatching of the target maintenance personnel.
The handheld device is a device that can be carried around, and may be, for example, an interphone, a palm computer, and the like.
Further, the scheduling command may be sent in a form of voice or text. Correspondingly, the target maintenance personnel respond to the scheduling instruction, and may respond in a voice form, send out text information and respond, or respond through a key on the touch handheld device, and this embodiment does not limit this.
The embodiment can issue the dispatching instruction to the target maintenance personnel at any time and any occasion, and the target maintenance personnel can receive the dispatching instruction at any time and any occasion, so that the dispatching efficiency is improved.
In this embodiment, optionally, the system further includes:
and the manual scheduling device 150 is configured to determine a target maintenance worker for maintaining the device according to a scheduling operation of a user and generate a scheduling instruction if it is determined that none of the candidate maintenance workers in the target maintenance worker set is an on-duty maintenance worker or the on-duty maintenance worker in the target maintenance worker set is in a working state.
It can be understood that if none of the candidate maintenance personnel in the target maintenance personnel set is on duty, or all of the maintenance personnel on duty determined from the target maintenance personnel set are in a working state, the target maintenance personnel can be determined manually according to actual conditions and a scheduling instruction is sent to the target maintenance personnel.
This embodiment can be according to actual conditions through manual operation to current maintainer issue the scheduling instruction when can not find suitable target maintainer, has avoided the unmanned problem of maintaining of faulty equipment.
Fig. 2 is a diagram of an apparatus of an intelligent scheduling system for maintaining an equipment burst fault according to the present embodiment. As shown in fig. 2: the erected data acquisition server acquires and files information such as equipment alarm signals, fault codes, fault text description, operator repair request and the like; the system comprises an indoor UWB (personnel positioning server) which is erected, maintenance personnel carry UWB positioning cards, and a field UWB base station receives coordinate information of the positioning cards in a 3-point and 4-point positioning mode and sends coordinate values to the UWB server in real time through convergence of a switch and the like; local area networks in factories such as wireless WIFI, WIFI6 and 5G are arranged on site and used for transmitting maintenance scheduling instructions, emergency repair information and the like; an operator configures a Personal Digital Assistant (PDA) for initiating fault repair information under the condition of limit faults such as power failure of equipment; the maintenance personnel configure the PDA and the positioning card for realizing the position positioning and the receiving and the response of the fault maintenance scheduling instruction; and configuring a manual emergency scheduling personal computer for performing a manual task assignment function by maintenance scheduling management personnel under the conditions of no maintenance personnel resource and the like.
The embodiment of the application provides a scheduling system for completing scheduling of maintenance personnel of sudden failure equipment. The system comprises: the data acquisition server is used for acquiring fault data of the equipment; the positioning server is used for determining the position information of the candidate maintenance personnel; the application server is used for determining the importance parameters of the equipment according to the fault data of the equipment and the production information of the equipment; and determining a target maintenance person for maintaining the equipment according to the importance parameter and the position information of the candidate maintenance person. The scheduling system can realize the issuing and responding of the intelligent maintenance scheduling instruction of the equipment fault according to the equipment importance level, the skill level of maintenance personnel, the position information of the maintenance personnel, the idle state of the maintenance personnel and the like, and has strong pertinence and high efficiency.
Example two
Fig. 3 is a flowchart of a scheduling method provided in the second embodiment of the present application, and this embodiment is applicable to a scenario of maintenance of a production line device in an emergency failure. The method can be executed by a scheduling system provided by the embodiment of the application, and the scheduling system comprises: data acquisition server, positioning server and application server.
As shown in fig. 3, the scheduling method provided in the embodiment of the present application may include the following steps:
and S110, collecting fault data of the equipment and determining position information of candidate maintenance personnel.
The executing body for acquiring the fault data of the equipment and determining the position information of the candidate maintenance personnel may be a server, for example, the fault equipment reports the fault data to a data acquisition server through a network, and the data acquisition server acquires the fault data. Further, the location server is used for determining the position information of the candidate maintenance personnel. Optionally, the location server determines the location information of the candidate maintenance person, and may be a location device carried by the maintenance person, for example, a GPS locator calculates the location information of the locator (maintenance person) according to the distance between the planet of the known location and the locator, and reports the location information to the location server in real time, or may be a location card carried by the maintenance person sends a pulse signal to a base station of the known location, and the base station calculates the distance between the base station and the location card according to the pulse signal, and calculates the location information of the location card (maintenance person) according to the distance and the location of the base station, and sends the location information to the location server. S120, determining the importance parameter of the equipment according to the fault data of the equipment and the production information of the equipment.
S130, determining a target maintenance person for maintaining the equipment according to the importance parameter and the position information of the candidate maintenance person.
The application server is used for determining an importance parameter of the equipment according to the fault data of the equipment and the production information of the equipment, and determining a target maintenance person according to the importance parameter and the position information of the candidate maintenance person.
Further, the application server may select a candidate maintenance person with matched skills as a target maintenance person according to the importance parameter of the faulty device, and find a candidate maintenance person that can reach the location of the faulty device as soon as possible as the target maintenance person according to the distance between the candidate maintenance person and the faulty device.
In this embodiment, optionally, determining a target maintenance person for maintaining the device according to the importance parameter and the location information of the candidate maintenance person includes:
determining a target maintenance personnel set for maintaining the equipment from a candidate maintenance personnel set according to the importance parameter of the equipment;
and determining a target maintenance person for maintaining the equipment from the target maintenance person set.
The embodiment of the application provides a scheduling method, which can realize scheduling of maintenance personnel of equipment with sudden failure. The method comprises the following steps: collecting fault data of the equipment and determining position information of candidate maintenance personnel; determining an importance parameter of the equipment according to the fault data of the equipment and the production information of the equipment; and determining a target maintenance person for maintaining the equipment according to the importance parameter and the position information of the candidate maintenance person. The scheduling method provided by the embodiment can realize the issuing and responding of the intelligent maintenance scheduling instruction of the equipment fault according to the equipment importance level, the skill level of maintenance personnel, the position information of the maintenance personnel, the idle state of the maintenance personnel and the like, and has strong pertinence and high efficiency.
Fig. 4 is a flow chart of an intelligent scheduling service for maintaining an equipment burst fault according to the embodiment. As shown in fig. 4, when the device is out of order, the operator performs an autonomous alarm cancellation operation, and if the alarm cannot be cancelled, a repair request is sent out through a device panel button, and the system automatically acquires the alarm state, fault code, alarm text information and the like of the device under the current condition; when the limit faults such as power failure of the equipment and the like, the equipment repair button cannot be used, and the like, an operator sends a repair request through the PDA and inputs actual states such as fault phenomena and the like at the same time.
And after receiving the equipment fault information or the PDA repair information, the data acquisition server stores the related data into the real-time database. And after the application server polls to the equipment fault state, acquiring fault information, and inquiring a production plan and the current production progress from an ERP system and other systems. The application server pre-estimates the equipment downtime according to the acquired equipment fault information and by combining with a history record, evaluates the influence of the current equipment fault time on the whole production plan according to the acquired ERP production data, determines the important grade of the fault equipment, and divides the fault equipment into important equipment and non-important equipment according to rules.
When critical equipment fails, a sequence of maintenance personnel with high skill level and adept at maintaining such failures is selected; when non-critical equipment fails, a normal skill level is selected, or the sequence of such failed personnel is not skilled in repair. Description of the drawings: the purpose of selecting persons who are not good at repairing the faults is to strengthen the repairing practice of the persons, accumulate experience and improve the repairing capability of the faults.
And after the personnel sequence selection is determined, checking whether the personnel are on duty, if so, entering the next scheduling process, and if not, entering a manual scheduling system. And after the idle personnel meeting the conditions are determined, the application server acquires the personnel position information from the UWB personnel positioning server and selects the maintenance personnel closest to the fault equipment.
And when the system finishes the maintenance scheduling instruction determination, or the artificial emergency system determines the scheduling instruction, issuing the maintenance instruction. After receiving the maintenance scheduling command through the PDA, the maintenance personnel responds at the PDA end to complete the whole maintenance scheduling process.
It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.
Claims (10)
1. A scheduling system, the system comprising:
the data acquisition server is used for acquiring fault data of the equipment;
the positioning server is used for determining the position information of the candidate maintenance personnel;
the application server is used for determining the importance parameters of the equipment according to the fault data of the equipment and the production information of the equipment; and determining a target maintenance person for maintaining the equipment according to the importance parameter and the position information of the candidate maintenance person.
2. The system of claim 1, wherein the data collection server is specifically configured to:
and acquiring alarm information, fault codes, fault description texts and repair request of the equipment.
3. The system of claim 1, further comprising:
and the positioning base station is used for determining the position information of the candidate maintenance personnel according to the coordinate information of the positioning card carried by the maintenance personnel and sending the position information to the positioning server.
4. The system of claim 1, wherein the application server is specifically configured to:
predicting the fault duration of the equipment according to the fault data of the equipment;
determining an influence degree parameter of the fault duration on the production operation according to a production plan and a current production progress in the production information of the equipment;
and determining the importance parameter of the equipment according to the influence degree parameter.
5. The system of claim 4, wherein the application server is specifically configured to:
determining a target maintenance personnel set for maintaining the equipment from a candidate maintenance personnel set according to the importance parameter of the equipment;
and determining a target maintenance person for maintaining the equipment from the target maintenance person set.
6. The system of claim 5, wherein the application server is specifically configured to:
determining on-duty maintenance personnel according to on-duty information of candidate maintenance personnel in the target maintenance personnel set;
and if the on-duty maintenance personnel are not in the working state, determining the target maintenance personnel from the target maintenance personnel set according to the position information of the on-duty maintenance personnel.
7. The system of claim 1, wherein the application server is further configured to:
and sending a dispatching instruction to the handheld equipment of the target maintenance personnel, and receiving response information of the handheld equipment to realize dispatching of the target maintenance personnel.
8. The system of claim 1, further comprising:
and the manual scheduling equipment is used for determining a target maintenance worker for maintaining the equipment according to the scheduling operation of the user and generating a scheduling instruction if the candidate maintenance workers in the target maintenance worker set are not the on-duty maintenance workers or the on-duty maintenance workers in the target maintenance worker set are in a working state.
9. A method of scheduling, the method comprising:
collecting fault data of the equipment and determining position information of candidate maintenance personnel;
determining an importance parameter of the equipment according to the fault data of the equipment and the production information of the equipment;
and determining a target maintenance person for maintaining the equipment according to the importance parameter and the position information of the candidate maintenance person.
10. The method of claim 9, wherein determining a target serviceman for servicing the equipment based on the importance parameter and location information of candidate serviceman comprises:
determining a target maintenance personnel set for maintaining the equipment from a candidate maintenance personnel set according to the importance parameter of the equipment;
and determining a target maintenance person for maintaining the equipment from the target maintenance person set.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114442522A (en) * | 2021-12-31 | 2022-05-06 | 国网青海省电力公司 | Network intelligent comprehensive operation and maintenance system based on Internet of things |
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