CN105427040A - Convenient electric power repair service method and system - Google Patents
Convenient electric power repair service method and system Download PDFInfo
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Abstract
The invention provides a convenient electric power repair service method and system. The system comprises a repair information receiving module used for receiving repair information input by a user via a user terminal; a repair request release module used for generating a repair request according to the repair information and releasing the repair request to a repair personnel terminal; and a task allocation module used for receiving a repair order instruction sent by the repair personnel terminal and allocating a repair task corresponding to the repair request to the repair personnel terminal, and repair personnel carries out corresponding repair works according to the repair information. By adopting the convenient electric power repair service method and system, the terminal communications of the repair personnel and the user terminal can be connected together to shorten the electric power repair service chain, so the repair personnel obtains the service demands of passengers in time to provide more convenient service for the user, and the transit time in the service process can also be effectively shortened to reduce the fuel consumption of a work car.
Description
Technical field
The present invention relates to power domain, the convenient repairing method of servicing of espespecially a kind of electric power and system.
Background technology
Along with the quickening of power grid construction process, electrical network and user power utilization safety problem highlight day by day.Power grid enterprises pay much attention to for user the quality of power supply service is provided, wish the efficiency improving repairing service, promote user satisfaction.How to rely on the internet of develop rapidly, Internet of Things and correlation technique thereof, building convenient, efficient, energy-conservation, a safe electric power first-aid service system is a great problem that society is faced with.
At present, when breaking down in power system customer electricity consumption side, user makes a phone call to customer acceptance center by power grid user service hotline usually, customer acceptance center personnel concentrate and accept repairing business, then distribute work order to the repairing center nearest from the position of fault according to the place of fault generation, repair personnel goes to scene to serve for user provides to rush to repair according to repairing work order.Although this repairing service mode is convenient to centralized management, but, in this mode, repairing service chain is longer, and user's efficiency of service is lower, and, due to repair personnel's centralized management, make repairing command centre away from some scene of the accident, both lost time when such repair personnel rushes to the scene, consume the fuel of more work car again.
Such as, existing repairing flow process is as follows: when breaking down in power system customer electricity consumption side, user is made a phone call to customer acceptance center by power grid user service hotline usually.Customer acceptance center personnel concentrate and accept repairing business, and the place then occurred according to fault distributes work order to the repairing center nearest from the position of fault.Repair personnel goes to scene to serve for user provides to rush to repair according to repairing work order.
There is following problem in above-mentioned repairing service: 1, repairing service chain is longer, and users service needs transmission link is more, and required time is longer, and user's efficiency of service is lower.2, due to repair personnel's centralized management, make repairing command centre away from some scene of the accident, both lost time when such repair personnel rushes to the scene, consume the fuel of more work car again.3, in users service needs transmittance process, the artificial work participated in is more, and human cost is higher, and due to serve admissibility staff and user may residing region different, there is obstacle in interchange, affects repairing and study and judge and send work with business, reduce user's efficiency of service.
Summary of the invention
For overcoming existing repairing service Problems existing, improve efficiency of service, need the convenient repairing service system of a kind of electric power of exploitation badly, repair personnel is connected together with the terminal communication of user, repair personnel is made to obtain the demand for services of passenger in time, there is provided to user and serve more easily, effectively can also reduce the time in transit in service process, reduce the fuel expenditure of work car.
To this, for achieving the above object, the present invention proposes the convenient repairing method of servicing of a kind of electric power, comprising: receive the repairing information that user utilizes user terminal to input; Generate according to repairing information and report request for repairment, be distributed to repair personnel's terminal; What receive the transmission of repair personnel's terminal robs single instrction, distributes task of reporting for repairment corresponding to the request of reporting for repairment to repair personnel's terminal, carries out corresponding repairing work by repair personnel according to repairing information.
The invention allows for the convenient repairing service system of a kind of electric power, comprising: repairing information receiver module, for receiving the repairing information that user utilizes user terminal to input; Report request release module for repairment, reporting request for repairment for generating according to repairing information, being distributed to repair personnel's terminal; Task allocating module, robs single instrction for what receive that repair personnel's terminal sends, distributes task of reporting for repairment corresponding to the request of reporting for repairment to repair personnel's terminal, carry out corresponding repairing work by repair personnel according to repairing information.
The convenient repairing method of servicing of electric power that the present invention proposes and system, integrate that user reports for repairment, repair personnel's competition for orders, the function such as the position of fault and the displaying of repair personnel's situational map, information management, can localizing faults place accurately and fast, and repairing information is uploaded to database in real time, carry out competition for orders for electric power repair personnel according to these data, improve the efficiency of electric power first-aid service.Meanwhile, information manager, after login system, can manage the repairing information of system, such as, check history repairing information, manage the evaluation etc. to repair personnel.By the convenient repairing method of servicing of this electric power and system, repair personnel can be connected together with the terminal communication of user, shorten electric power first-aid service chain, repair personnel is made to obtain the demand for services of passenger in time, there is provided to user and serve more easily, effectively can also reduce the time in transit in service process, reduce the fuel expenditure of work car.
Accompanying drawing explanation
Accompanying drawing described herein is used to provide a further understanding of the present invention, forms a application's part, does not form limitation of the invention.In the accompanying drawings:
Fig. 1 schematically shows the application scenarios that embodiment of the present invention can be implemented wherein.
Fig. 2 is the electric power convenient repairing service system structural representation of one embodiment of the invention.
Fig. 3 is the electric power convenient repairing method of servicing process flow diagram of one embodiment of the invention.
Fig. 4 is the schematic flow sheet that the user of one embodiment of the invention carries out reporting for repairment.
Fig. 5 is the schematic flow sheet of repair personnel's competition for orders of one embodiment of the invention.
Fig. 6 is that the user of one embodiment of the invention inquires about, evaluates the schematic flow sheet reported for repairment.
Embodiment
Below coordinating diagram and preferred embodiment of the present invention, setting forth the technological means that the present invention takes for reaching predetermined goal of the invention further.
Fig. 1 schematically shows the application scenarios that embodiment of the present invention can be implemented wherein.As shown in Figure 1, the convenient repairing service system 1 of electric power can be communicated to connect by mobile network and user terminal 2, communicated to connect by mobile network or wireless network and repair personnel's terminal 3, can also be communicated to connect by the Web customer side 4 of cable network and information manager.
Concrete, Fig. 2 is the electric power convenient repairing service system structural representation of one embodiment of the invention.As shown in Figure 2, this system comprises:
Repairing information receiver module 11, for receiving the repairing information that user utilizes user terminal (user terminal 2 as shown in Figure 1) to input;
Report request release module 12 for repairment, reporting request for repairment for generating according to repairing information, being distributed to repair personnel's terminal (user terminal 3 as shown in Figure 1);
Task allocating module 13, robs single instrction for what receive that repair personnel's terminal sends, distributes task of reporting for repairment corresponding to the request of reporting for repairment to repair personnel's terminal, carry out corresponding repairing work by repair personnel according to repairing information.
Further, the repairing information of described user's input, comprising: reservation repairing information or immediately repairing information.
Reservation repairing information can comprise: report reason for repairment, report address for repairment, report people for repairment, report people's contact method for repairment, report subscription time for repairment.
Repairing information can comprise immediately: report reason for repairment, report address for repairment, report people for repairment, report people's contact method for repairment.
In the present embodiment, reporting request release module 12 for repairment, also reporting request for repairment for generating according to repairing information, and report request coupling generation one status information for repairment to each, initial state information is non-order, non-service mode, and is stored to and reports database 14 for repairment.
In the present embodiment, this system also comprises: status modifier module 15, for distributing task of reporting for repairment corresponding to the request of reporting for repairment at described task allocating module 13 to repair personnel's terminal, amendment is stored in the status information of the request of reporting for repairment of reporting for repairment in database for order, non-service mode.
Status modifier module 15, also for receive repair personnel's terminal and user terminal uploads complete repairing job information after, amendment reports the status information of request for repairment for order, service mode, reports request for repairment described in completing.
In the present embodiment, this system also comprises: evaluation information receiver module 16, for receiving the evaluation information to repairing work that user terminal sends, and is stored to and reports database for repairment.
In the present embodiment, this system also comprises: repairing job record receiver module 17, for receiving the repairing job record information that repair personnel's terminal sends, and is stored to and reports database for repairment.
User and repair personnel can directly download and install system required separately by portable terminal, then by wireless network or the convenient repairing service system of mobile communications network access electric power, realize whole electric power first-aid service process.User by logging in the convenient repairing service system of electric power, can submit repairing information, evaluation information to, checking the content such as state, evaluation information, repairing job record information reported for repairment.
Repair personnel by logging in the convenient repairing service system of electric power, can upload repairing job record information, checking the contents such as the request of reporting for repairment, the state reported for repairment, evaluation information.
The information manager of Web customer side can carry out system maintenance and repairing service management.Wherein, user terminal, repair personnel's terminal and Web customer side realize the operation to background data base server by same server, and this design ensure that they obtain the consistance of data effectively.
Repair personnel's terminal generally all has GPS positioning function, and the convenient repairing service system of electric power can carry out the distribution nearby of task of reporting for repairment according to the location of the position of reporting for repairment and repair personnel, to be user's service better.In addition, user also can understand the position of repair personnel in time by the convenient repairing service of electric power.
Based on same inventive concept, additionally provide the convenient repairing method of servicing of a kind of electric power in the embodiment of the present invention, as described in the following examples.The principle of dealing with problems due to electric power convenient repairing method of servicing is similar to electric power convenient repairing service system, and therefore the enforcement of electric power convenient repairing method of servicing see the enforcement of the convenient repairing service system of electric power, can repeat part and repeat no more.
Fig. 3 is the electric power convenient repairing method of servicing process flow diagram of one embodiment of the invention.As shown in Figure 3, the method comprises:
Step S301, receives the repairing information that user utilizes user terminal to input;
Step S302, generates according to repairing information and reports request for repairment, be distributed to repair personnel's terminal;
Step S303, what receive the transmission of repair personnel's terminal robs single instrction, distributes task of reporting for repairment corresponding to the request of reporting for repairment to repair personnel's terminal, carries out corresponding repairing work by repair personnel according to repairing information.
Wherein, the repairing information of described user's input, comprising: reservation repairing information or immediately repairing information.
Reservation repairing information comprises: report reason for repairment, report address for repairment, report people for repairment, report people's contact method for repairment, report subscription time for repairment.
Repairing information comprises immediately: report reason for repairment, report address for repairment, report people for repairment, report people's contact method for repairment.
Further, in step s 302, also comprise:
Generate according to repairing information and report request for repairment, and report request coupling generation one status information for repairment to each, initial state information is non-order, non-service mode, and is stored to and reports database for repairment.
Further, the method also comprises: when distributing task of reporting for repairment corresponding to the request of reporting for repairment to repair personnel's terminal, amendment reports the status information of request for repairment for order, non-service mode;
When receive that repair personnel's terminal and user terminal send complete repairing job information after, amendment reports the status information of request for repairment for order, service mode, reports request for repairment described in completing.
Further, the method also comprises: receive the evaluation information to repairing work that user terminal sends, and be stored to and report database for repairment.
Further, the method also comprises: receive the repairing job record information that repair personnel terminal sends, and is stored to and reports database for repairment.
Integrating step S301, user carries out the flow process reported for repairment as shown in Figure 4.User power utilization scene when breaking down required repairing service be divided into two kinds of situations, report for repairment immediately and reservation is reported for repairment, for the demand status of reality, the portable repairing service system of electric power of the present invention designs from these two aspects.Select to enter the corresponding interface of troublshooting according to self-demand after logging in system by user, then required geographic position and other relevant informations are reported in input for repairment, send to and report database for repairment, the convenient repairing service system of electric power can issue the request of reporting for repairment to each repair personnel's terminal, so that electric power first-aid personnel can view this and report request for repairment, now user only needs wait to reply.
Integrating step S302, S303, the flow process of repair personnel's competition for orders as shown in Figure 5.Repair personnel, after Successful login system, can check repairing list of requirements, contains the repairing services request that all users upload in list, comprise report for repairment immediately request and reservation report request for repairment.Repair personnel by browsing this list of requirements and geographical location information thereof, can find certain order request wanting to accept, clicking this order request button of robbing below and carry out competition for orders.In order to avoid the impact that the maloperation of repair personnel brings, the competition for orders that system can point out repair personnel to carry out again confirms.If repair personnel has got this order, system sends have been pointed out and has allowed repair personnel select to get in touch with user, and the abort situation that then repair personnel shows according to the map goes to scene to rush to repair.
After repairing work completes, user and repair personnel can be sent completely repairing job information to the portable repairing service system of electric power, then this has been rushed to repair.
In the portable repairing service system of electric power of the present invention, being provided with and reporting database for repairment, for preserving the historical record reporting and rush to repair work for repairment, facilitating user to inquire about history of reporting for repairment in the past.The flow process that user's inquiry, evaluation are reported for repairment as shown in Figure 6.After logging in system by user, can select to check historical record button, enter historical record query interface, get final product browsing history, and can select to evaluate a certain bar record at this page, click certain historical record evaluate accordingly button enter evaluate interface, fill in evaluation information evaluation.Function of Evaluation mainly conveniently manages repairing service system, retrains to a certain extent to the behavior of electric power first-aid personnel and user, reduces the appearance that malice reports behavior for repairment as far as possible.
In order to more clearly explain the convenient repairing method of servicing of above-mentioned electric power and system, be described below in conjunction with a specific embodiment, but it should be noted that this embodiment is only to better the present invention is described, do not form and the present invention is limited improperly.
User run into use electric fault time, user can log in the portable repairing service system of electric power, at the operation interface that user reports for repairment, select to report type for repairment accordingly according to self-demand, then required geographic position and other relevant informations are reported in input for repairment, corresponding information to be sent to by network and report database for repairment, then user enters waiting status.
After repair personnel's Successful login native system, check repairing list of requirements, in list, contain the repairing services request that all users upload, comprise report for repairment immediately request and reservation report request for repairment.Repair personnel by browsing this list of requirements, can find certain order request wanting to accept, clicking this order request button of robbing below and carry out competition for orders.If repair personnel has got this order, system has given to point out and has allowed repair personnel select to get in touch with user.
After user's login system, select to check historical record button, enter historical record query interface, get final product browsing history, and can this page select evaluate a certain bar record, click certain historical record evaluate accordingly button enter evaluate interface, fill in evaluation information evaluation.
Information manager can check user's repairing information and the evaluation information to repair personnel by Web customer side login system, is convenient to electric company and carries out unified management to breakdown repair business and repair personnel's job performance.
The convenient repairing method of servicing of electric power that the present invention proposes and system, integrate that user reports for repairment, repair personnel's competition for orders, the function such as the position of fault and the displaying of repair personnel's situational map, information management, can localizing faults place accurately and fast, and repairing information is uploaded to database in real time, carry out competition for orders for electric power repair personnel according to these data, improve the efficiency of electric power first-aid service.Meanwhile, information manager, after login system, can manage the repairing information of system, such as, check history repairing information, manage the evaluation etc. to repair personnel.By the convenient repairing method of servicing of this electric power and system, repair personnel can be connected together with the terminal communication of user, shorten electric power first-aid service chain, repair personnel is made to obtain the demand for services of passenger in time, there is provided to user and serve more easily, effectively can also reduce the time in transit in service process, reduce the fuel expenditure of work car.
Above-described specific embodiment; object of the present invention, technical scheme and beneficial effect are further described; be understood that; the foregoing is only specific embodiments of the invention; the protection domain be not intended to limit the present invention; within the spirit and principles in the present invention all, any amendment made, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (17)
1. the convenient repairing method of servicing of electric power, it is characterized in that, the method comprises:
Receive the repairing information that user utilizes user terminal to input;
Generate according to repairing information and report request for repairment, be distributed to repair personnel's terminal;
What receive the transmission of repair personnel's terminal robs single instrction, distributes task of reporting for repairment corresponding to the request of reporting for repairment to repair personnel's terminal, carries out corresponding repairing work by repair personnel according to repairing information.
2. the convenient repairing method of servicing of electric power as claimed in claim 1, is characterized in that, the repairing information of described user's input, comprising: reservation repairing information or immediately repairing information.
3. the convenient repairing method of servicing of electric power as claimed in claim 2, is characterized in that, the reservation repairing information of described user's input comprises: report reason for repairment, report address for repairment, report people for repairment, report people's contact method for repairment, report subscription time for repairment.
4. the convenient repairing method of servicing of electric power as claimed in claim 2, is characterized in that, the repairing information immediately of described user's input comprises: report reason for repairment, report address for repairment, report people for repairment, report people's contact method for repairment.
5. the convenient repairing method of servicing of electric power as claimed in claim 1, is characterized in that, generates and reports request for repairment, be distributed to repair personnel's terminal, comprise according to repairing information:
Generate according to repairing information and report request for repairment, and report request coupling generation one status information for repairment to each, initial state information is non-order, non-service mode, and is stored to and reports database for repairment.
6. the convenient repairing method of servicing of electric power as claimed in claim 5, it is characterized in that, the method also comprises:
When distributing task of reporting for repairment corresponding to the request of reporting for repairment to repair personnel's terminal, amendment reports the status information of request for repairment for order, non-service mode;
When receive that repair personnel's terminal and user terminal send complete repairing job information after, amendment reports the status information of request for repairment for order, service mode, reports request for repairment described in completing.
7. the convenient repairing method of servicing of electric power as claimed in claim 6, it is characterized in that, the method also comprises: receive the evaluation information to repairing work that user terminal sends, and is stored to and reports database for repairment.
8. the convenient repairing method of servicing of electric power as claimed in claim 6, it is characterized in that, the method also comprises: receive the repairing job record information that repair personnel's terminal sends, and is stored to and reports database for repairment.
9. the convenient repairing service system of electric power, it is characterized in that, this system comprises:
Repairing information receiver module, for receiving the repairing information that user utilizes user terminal to input;
Report request release module for repairment, reporting request for repairment for generating according to repairing information, being distributed to repair personnel's terminal;
Task allocating module, robs single instrction for what receive that repair personnel's terminal sends, distributes task of reporting for repairment corresponding to the request of reporting for repairment to repair personnel's terminal, carry out corresponding repairing work by repair personnel according to repairing information.
10. the convenient repairing service system of electric power as claimed in claim 9, is characterized in that, the repairing information of described user's input, comprising: reservation repairing information or immediately repairing information.
The convenient repairing service system of 11. electric power as claimed in claim 10, is characterized in that, the reservation repairing information of described user's input comprises: report reason for repairment, report address for repairment, report people for repairment, report people's contact method for repairment, report subscription time for repairment.
The convenient repairing service system of 12. electric power as claimed in claim 10, is characterized in that, the repairing information immediately of described user's input comprises: report reason for repairment, report address for repairment, report people for repairment, report people's contact method for repairment.
The convenient repairing service system of 13. electric power as claimed in claim 9, it is characterized in that, describedly report request release module for repairment, also report request for repairment for generating according to repairing information, and report request coupling generation one status information for repairment to each, initial state information is non-order, non-service mode, and is stored to and reports database for repairment.
The convenient repairing service system of 14. electric power as claimed in claim 13, it is characterized in that, this system also comprises: status modifier module, for distributing task of reporting for repairment corresponding to the request of reporting for repairment at described task allocating module to repair personnel's terminal, amendment is stored in the status information of the request of reporting for repairment of reporting for repairment in database for order, non-service mode.
The convenient repairing service system of 15. electric power as claimed in claim 14, it is characterized in that, described status modifier module, also for receive repair personnel's terminal and user terminal uploads complete repairing job information after, amendment reports the status information of request for repairment for order, service mode, reports request for repairment described in completing.
The convenient repairing service system of 16. electric power as claimed in claim 15, it is characterized in that, this system also comprises: evaluation information receiver module, for receiving the evaluation information to repairing work that user terminal sends, and is stored to and reports database for repairment.
The convenient repairing service system of 17. electric power as claimed in claim 15, it is characterized in that, this system also comprises: repairing job record information receiving module, for receiving the repairing job record information that repair personnel's terminal sends, and is stored to and reports database for repairment.
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| CN201510788994.2A CN105427040A (en) | 2015-11-17 | 2015-11-17 | Convenient electric power repair service method and system |
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| CN201510788994.2A CN105427040A (en) | 2015-11-17 | 2015-11-17 | Convenient electric power repair service method and system |
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| CN106444716A (en) * | 2016-11-02 | 2017-02-22 | 深圳市元征软件开发有限公司 | Vehicle fault diagnosis and maintenance method, server and maintenance center |
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| CN106991481A (en) * | 2017-03-28 | 2017-07-28 | 安徽大智睿科技技术有限公司 | A kind of Quick internet based on mobile phone photograph reports method and system for repairment |
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| CN109165951A (en) * | 2018-07-04 | 2019-01-08 | 深圳市中企工联保家电服务有限公司 | data processing method and server |
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| CN111026008A (en) * | 2019-12-16 | 2020-04-17 | 上海宏力达信息技术股份有限公司 | Intelligent switch first-aid repair method and system based on ant colony algorithm |
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| CN106570654A (en) * | 2016-11-10 | 2017-04-19 | 国网山东省电力公司济南供电公司 | Breakdown rescue real-time situation monitoring and event interactive processing system for power distribution network |
| CN106991481A (en) * | 2017-03-28 | 2017-07-28 | 安徽大智睿科技技术有限公司 | A kind of Quick internet based on mobile phone photograph reports method and system for repairment |
| CN107103422A (en) * | 2017-04-21 | 2017-08-29 | 上海益中亘泰物业管理有限公司 | It is a kind of to improve the system and method that efficiency is transported in hospital logistical service personnel institute |
| CN107633566A (en) * | 2017-08-25 | 2018-01-26 | 北京元心科技有限公司 | Patrol task management method and device |
| CN107832923A (en) * | 2017-10-20 | 2018-03-23 | 杭州唐电科技有限公司 | A kind of equipment management system based on RFID and Quick Response Code |
| CN108510175A (en) * | 2018-03-24 | 2018-09-07 | 广州可令云科技有限公司 | Business personnel sends method and property shared platform |
| CN108510242B (en) * | 2018-03-27 | 2021-09-07 | 国网河北省电力有限公司电力科学研究院 | Work order processing method, system and terminal equipment |
| CN108510242A (en) * | 2018-03-27 | 2018-09-07 | 国网河北省电力有限公司电力科学研究院 | Worksheet method, system and terminal device |
| CN109102084A (en) * | 2018-07-03 | 2018-12-28 | 沈阳电电科技有限公司 | A kind of electric power repair reporting system based on cell phone application |
| CN109165951A (en) * | 2018-07-04 | 2019-01-08 | 深圳市中企工联保家电服务有限公司 | data processing method and server |
| CN110097196A (en) * | 2019-04-28 | 2019-08-06 | 深圳供电局有限公司 | A kind of intelligence operation management method and system |
| CN110428226A (en) * | 2019-07-31 | 2019-11-08 | 浙江工商职业技术学院 | A kind of troublshooting method, system and computer storage medium |
| CN111026008A (en) * | 2019-12-16 | 2020-04-17 | 上海宏力达信息技术股份有限公司 | Intelligent switch first-aid repair method and system based on ant colony algorithm |
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| CN111967621A (en) * | 2020-08-05 | 2020-11-20 | 广东卓维网络有限公司 | Work order management system |
| CN112085225A (en) * | 2020-08-19 | 2020-12-15 | 国家电网有限公司 | Operation and maintenance system and method for user side power equipment |
| CN113128718A (en) * | 2021-04-27 | 2021-07-16 | 国网河北省电力有限公司石家庄供电分公司 | Emergency repair service method for improving electricity consumption experience of power customer |
| CN114580855A (en) * | 2022-02-11 | 2022-06-03 | 国网浙江杭州市余杭区供电有限公司 | First-aid repair full-flow method based on gridding distribution |
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