CN104992227A - Intelligent order-bidding system - Google Patents
Intelligent order-bidding system Download PDFInfo
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- CN104992227A CN104992227A CN201510487489.4A CN201510487489A CN104992227A CN 104992227 A CN104992227 A CN 104992227A CN 201510487489 A CN201510487489 A CN 201510487489A CN 104992227 A CN104992227 A CN 104992227A
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Abstract
The invention relates to the field of an intelligent service system and especially relates to an intelligent order-bidding system. According to the order-bidding system, a sewing machinery-oriented network after-sales service platform is established; an after-sales service network is established on the platform; background server software and APP software are designed; the background server software is utilized to realize after-sales service personnel registration management, repair-reporting information management, after-sales service personnel and user data information base management and after-sales service financial management; and the APP software is utilized to realize after-sales service repair reporting, after-sales service repair reporting information publishing, after-sales service task order bidding, after-sales service payment and after-sales service tracking assessment. Therefore, the problems that the after-sales service of sewing mechanical equipment is not in time, low in efficiency and not quick in response at present are solved; the utilization rate of production equipment of a garment factory is improved; and normal production order of the garment processing enterprises is guaranteed.
Description
Technical field
The present invention relates to intelligent service system field, particularly relate to a kind of intelligence and rob single system.
Background technology
At present in the mode that the after sale service mode of stitch machine industry generally adopts producer's on-site maintenance to safeguard, namely when clothing factory user runs into machinery or control panel problem in production equipment use procedure, first the mechanician contacting our factory or Plant Agents adjusts mechanical problem, if can't resolve, find stitch machine production equipment producer or the commission merchant of this equipment, after commission merchant or main engine plants determine that this faulty equipment is the plant equipment oneself acted on behalf of or produce, after sale service is carried out at the scene of sending someone; If mechanician's decision problem of our factory or Plant Agents goes out on stitch machine is automatically controlled, need contact control panel producer to visit and carry out service and repair.The mechanician of the maintenance our factory of general standard machinery part can adjust or change parts and solve, but relate to the problem that electric control part is divided, these mechanicians generally do not have method to tackle, the after sale service personnel mostly contacting stitch machine control panel supplier solve, again due to mostly remote area, China clothing factory, the after sale service personnel of commission merchant or stitch machine device fabrication producer and control panel manufacturer are long from receiving the time that service role carries out serving to curstomer's site, if be not with sufficient spare part, also need repeated multiple times, have a strong impact on the processing efficiency of clothing factory, key equipment may cause to produce to be incured loss through delay and order form delivery time postponement, cause economic loss.
Stitch machine with control panel obtains popularizing more and more widely because its efficiency is high, if after sale service relies on merely the mode of making house calls will to can't resolve the production requirement of modernization height rhythm, one after sale service mode more efficiently must be searched out.
Along with popularizing of stitch machine equipment control panel, each control panel manufacturer is annual all in reinforcement to the training on maintenance of automatically controlled part, and sewing device main engine plants and the agential after sale service personnel of sewing device have tentatively possessed the maintenance process ability of control panel, and the commission merchant of sewing device is local owing to being just located in clothing factory user, they also wish to provide quality service to clothing factory user very much, but suffer from the demand information reported for repairment that neither one information platform can obtain user.
So need an information platform badly can obtain the demand information that user reports for repairment.
Summary of the invention
In view of the above problems, the invention provides a kind of intelligence and rob single system.
A kind of intelligence robs single system, is applied to industrial servo sewing machine field, it is characterized in that, comprising:
Be located at fixed position and input the multiple of repairing information for user and report terminal for repairment;
To be located in maintenance personal's intelligent terminal and corresponding according to described repairing information location described in report terminal for repairment, and provide the maintenance terminal of maintenance service for described maintenance personal;
Server, communicates for described reporting for repairment between terminal and described maintenance terminal.
Above-mentioned system, is characterized in that, described system also comprises:
Memory module, reports for repairment described in being arranged in terminal, reports the coordinate of terminal location described in described memory module stores for repairment;
Message processing module, is connected with described server, to enroll described repairing information by described server from described memory module extracting position coordinate.
Above-mentioned system, is characterized in that, described system also comprises:
Administration module, is connected with described server and described message processing module respectively, to manage described server and the setting of data and configuration.
Above-mentioned system, is characterized in that, includes in described server:
Database, is connected with described administration module, to receive and to send data.
Above-mentioned system, is characterized in that, described in report terminal for repairment, described maintenance terminal is connected by wide area Internet between any two with described server.
Above-mentioned system, is characterized in that, described intelligent terminal includes mobile phone and panel computer.
In sum, the present invention proposes one and rob single system, by setting up a networking after sale service platform towards stitch machine, on the platform by setting up after service network, design background server software and mobile phone A PP software, utilize background server software simulating after sale service personnel registration management, repairing information manages, after sale service personnel and user data information library management, after sale service financial management, the after sale service of mobile phone A PP software simulating is utilized to report for repairment, after sale service warranty information is issued, the competition for orders of after sale service task, after sale service paying and after sale service tracking evaluation.Solve the after sale service of current stitch machine equipment not in time, efficiency is low, and reflection is problem not fast, improves the utilization factor of clothing factory's production equipment, ensure that the normal production order of clothes processing enterprise.
Accompanying drawing explanation
With reference to appended accompanying drawing, to describe embodiments of the invention more fully.But, appended accompanying drawing only for illustration of and elaboration, do not form limitation of the scope of the invention.
Fig. 1 is present system structural representation.
Embodiment
In order to make technical scheme of the present invention and advantage easy to understand more, be described in further detail below in conjunction with accompanying drawing.Should illustrate, specific embodiment described herein only in order to explain the present invention, is not intended to limit the present invention.
Can obtain the problem of the demand information reported for repairment of user to solve current neither one information platform, the present invention devises a kind of intelligence and robs single system.
Main thought of the present invention is: cross and build efficient networked services platform fast, namely user sends guarantee request by mobile phone A pp, service platform is according to this user region, send from contact staff's Mobile phone group in this region of trend and report order for repairment, this region contact staff is by mobile phone A pp competition for orders, fast with report user for repairment and get in touch with, can Online Video maintenance solve, can't resolve and can arrive scene and serve, because contact staff is just in user region, the time of reaching the spot can be controlled in the very short time.
As shown in Figure 1, the one intelligence of the present invention's design robs single system, is applied to industrial servo sewing machine, includes:
Several report terminal for repairment, be located at fixed position and input repairing information for user, these report terminal for repairment and are arranged in those industrial sewing machines user hand, in fact just be provided with such a APP software in a carrier, concrete can be is provided with such client reporting software for repairment in mobile phone.Or it is directly arranged to a maintenance reports terminal organ for repairment exactly, and a direct key just can report for repairment.
Several maintenance terminals, these maintenance terminals are arranged in maintenance personal's intelligent terminal, and report terminal for repairment accordingly according to repairing information location, and principle is identical with reporting terminal for repairment, and just this maintenance terminal receives repairing information and confirms.
Server, for reporting communication connection between terminal and maintenance terminal for repairment, for the transmission back and forth of repairing information and confirmation.
Wherein, in the present invention, be also provided with memory module in this system, this memory module is arranged on to be reported for repairment in terminal, and this memory module stores the position coordinates reporting terminal for repairment;
Message processing module, is connected with server, and by server extracting position coordinate enrolling in above-mentioned repairing information from memory module, send to server, then these repairing information are passed to maintenance terminal by server again.
In the present invention, in this system, be also provided with administration module, be connected with server and message processing module respectively, this administration module be server is managed and data setting and carry out corresponding configuration.
Be provided with a database in the server, this database is connected with administration module, be used for receiving and send data, saying accurately, and database is used to the buffer memory carrying out data.
These repairing information, by wide area Internet connecting communication, are reported for repairment terminal in other words, are all connected by wide area Internet between maintenance terminal and server.Certainly, these terminals can be mobile phones, also can be panel computers.
Be described below in conjunction with concrete enforcement
Embodiment one
System is made up of server, online customer service computing machine, server admin computing machine, contact staff's Mobile phone group and user mobile phone group; Described server side is connected with outside wide area Internet by cable or optical cable, and the other end is connected with online customer service computing machine and server admin computing machine by LAN (Local Area Network) netting twine; Described online customer service computing machine is connected with server by LAN (Local Area Network) netting twine; Described server admin computing machine is connected with server by LAN (Local Area Network) netting twine.
Further, described contact staff's Mobile phone group is made up of some mobile phones, and be positioned at all parts of the country, Mobile phone group is connected with wide area Internet by mobile Internet;
Further, described user mobile phone group is made up of some mobile phones, and be positioned at clothing factory user in all parts of the country on hand, this Mobile phone group is connected with wide area Internet by mobile Internet;
Further, described contact staff's mobile phone is provided with customer side App software, for receiving the repairing information of contact staff region user and applying for standby redundancy to equipment manufacturer;
Further, described user mobile phone is provided with user side App software, repairing information, after sale service payment can be sent and the service of contact staff is complained and evaluates;
Further, system also comprises described online customer service computing machine, by the online customer service librarian use of service platform, process various online after sale service question and answer, information consultation, process complaint, various consulting service in real time etc., online customer service computing machine is connected with server by LAN (Local Area Network) netting twine;
Further, system also comprises described server admin computing machine, for server admin, configuration and setting, and the daily maintenance management server work such as database, operating system, security fence of supervision server.
System specific works principle is: user is when running into sewing device fault, utilize the user side App software be pre-installed in mobile phone, send to service platform and report solicited message for repairment, this information is propagated in wide area Internet by mobile network, finally be sent in described server, server is according to the geographical location information of user, by inquiry contact staff information bank, contact staff's mobile phone just closely interior in this region sends repairing information (reporting list for repairment), receive report single idle contact staff for repairment can competition for orders, and directly and user get in touch with, determine failure problems and sewing device and electric-control system model, information can be understood by Online Video direct dialogue, simple setting operation solves by video conversation, telephone video links up the problem that can't resolve, contact staff directly arrives user scene and deals with, need the after sale service project of paying, user is by being arranged on the real-time payment services fund of user side App software direct-on-line on mobile phone, after fund to account, after sale service personnel complete after sale service work for the treatment of, and complete information by the customer side App software certification after sale service task be arranged on contact staff's mobile phone, service platform is after confirming the information that after sale service completes, evaluated by the after sale service of user side App software to contact staff on mobile phone by user, be unsatisfied with and can complain.
The standby redundancy that contact staff keeps in repair usually sends request by the customer side App software be arranged on contact staff's mobile phone to described server, server examine errorless after be transmitted to sewing device and control panel supplier, provide standby redundancy to issue contact staff by sewing device and control panel supplier; Sewing device or control panel supplier regularly hold technical maintenance training towards contact staff, and in equipment supplier and commission merchant, constantly expand high-quality contact staff's quantity by the information network of equipment use, ensure that equipment user region, each clothing factory has one to cover to several contact staff.
By building efficient networked services platform fast, namely user sends by mobile phone A pp the request of reporting for repairment, service platform is according to this user region, send from contact staff's Mobile phone group in this region of trend and report order for repairment, this region contact staff by mobile phone A pp competition for orders, fast with report user for repairment and get in touch with, can Online Video maintenance solve, can't resolve and can arrive scene and serve, because contact staff is just in user region, the time of reaching the spot can be controlled in the very short time.
Because the present invention takes full advantage of the convenience of Internet service platform, make use of rapidity and the promptness of mobile network, each side's response fast, after sale service can dispatch contact staff nearby, after sale service is accomplished community and localization, greatly improve the efficiency of after sale service, after sale service can be accomplished in time, effectively, rapidly and efficiently, well solve the not high service of traditional after sale service mode efficiency problem not in time.
By illustrating and accompanying drawing, giving the exemplary embodiments of the ad hoc structure of embodiment, based on the present invention's spirit, also can do other conversion.Although foregoing invention proposes existing preferred embodiment, but these contents are not as limitation.
For a person skilled in the art, after reading above-mentioned explanation, various changes and modifications undoubtedly will be apparent.Therefore, appending claims should regard the whole change and correction of containing true intention of the present invention and scope as.In Claims scope, the scope of any and all equivalences and content, all should think and still belong to the intent and scope of the invention.
Claims (6)
1. intelligence robs a single system, is applied to industrial servo sewing machine field, it is characterized in that, comprising:
Somely report terminal for repairment, be located at fixed position and input repairing information for user;
Some maintenance terminals, are connected with described terminal of reporting for repairment, provide maintenance service for maintenance personal, and described maintenance terminal to be located in described maintenance personal's intelligent terminal and corresponding according to described repairing information location described in report terminal for repairment;
Server, reports terminal for repairment with described respectively and described maintenance terminal is connected, and communicates in order to described reporting for repairment between terminal and described maintenance terminal.
2. system according to claim 1, is characterized in that, described system also comprises:
Memory module, reports for repairment described in being arranged in terminal, reports the coordinate of terminal location described in described memory module stores for repairment;
Message processing module, is connected with described server, to enroll described repairing information by described server from described memory module extracting position coordinate.
3. system according to claim 2, is characterized in that, described system also comprises:
Administration module, is connected with described server and described message processing module respectively, to manage described server and the setting of data and configuration.
4. system according to claim 3, is characterized in that, includes in described server:
Database, is connected with described administration module, to receive and to send data.
5. system according to claim 1, is characterized in that, described in report terminal for repairment, described maintenance terminal is connected by wide area Internet between any two with described server.
6. system according to claim 1, is characterized in that, described intelligent terminal includes mobile phone and panel computer.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201510487489.4A CN104992227A (en) | 2015-08-10 | 2015-08-10 | Intelligent order-bidding system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201510487489.4A CN104992227A (en) | 2015-08-10 | 2015-08-10 | Intelligent order-bidding system |
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| CN104992227A true CN104992227A (en) | 2015-10-21 |
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| CN201510487489.4A Pending CN104992227A (en) | 2015-08-10 | 2015-08-10 | Intelligent order-bidding system |
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Cited By (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105427040A (en) * | 2015-11-17 | 2016-03-23 | 国家电网公司 | Convenient electric power repair service method and system |
| CN105447711A (en) * | 2015-11-14 | 2016-03-30 | 苏州水果软件科技有限公司 | Automobile after-sales market online and offline service system |
| CN106101235A (en) * | 2016-06-20 | 2016-11-09 | 上海久科信息技术有限公司 | Rob single entry customer service distribution method and the customer service system that single entry customer service distributes is robbed in realization |
| CN106447054A (en) * | 2016-10-16 | 2017-02-22 | 上海车功坊汽车服务有限公司 | Accident vehicle accessory repairing and recycling system and method |
| CN106951965A (en) * | 2016-01-07 | 2017-07-14 | 北京仿真中心 | A kind of collaboration for interconnecting networking service dynamic configuration System and method for after sale |
| CN106991541A (en) * | 2017-04-13 | 2017-07-28 | 哈尔滨新即时企业管理有限公司 | Household electrical appliances service is from match method, server and household electrical appliances service from match system |
| CN107203850A (en) * | 2017-06-02 | 2017-09-26 | 四川创立信息科技有限责任公司 | The intelligence s ervice platform of management and control is standardized based on service process |
| CN107392628A (en) * | 2017-07-24 | 2017-11-24 | 深圳前海星邦手网络有限公司 | A kind of industrial equipment after-sale service system and method based on mobile Internet |
| CN108694650A (en) * | 2018-05-24 | 2018-10-23 | 阿里巴巴集团控股有限公司 | Transaction Disputes processing method and processing device and electronic equipment |
| CN108710542A (en) * | 2018-05-16 | 2018-10-26 | 黄洲 | A kind of employment dating site of mission mode |
| CN109492781A (en) * | 2018-11-12 | 2019-03-19 | 海南金容家网络科技有限公司 | Wisdom reports processing method and processing device for repairment in a kind of estate management |
| CN110393016A (en) * | 2016-10-02 | 2019-10-29 | 旨丰科技有限公司 | Maintenance system |
| CN112270926A (en) * | 2020-09-27 | 2021-01-26 | 青岛海尔空调器有限总公司 | After-sale service method of environment adjusting equipment and after-sale service equipment |
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| CN102195976A (en) * | 2011-04-12 | 2011-09-21 | 宁波弘讯科技有限公司 | Industrial equipment maintenance and service system |
| CN103036999A (en) * | 2012-12-20 | 2013-04-10 | 北京诺艾迪科技有限公司 | Interactive productive service system and application method thereof |
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Cited By (14)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105447711A (en) * | 2015-11-14 | 2016-03-30 | 苏州水果软件科技有限公司 | Automobile after-sales market online and offline service system |
| CN105427040A (en) * | 2015-11-17 | 2016-03-23 | 国家电网公司 | Convenient electric power repair service method and system |
| CN106951965A (en) * | 2016-01-07 | 2017-07-14 | 北京仿真中心 | A kind of collaboration for interconnecting networking service dynamic configuration System and method for after sale |
| CN106101235A (en) * | 2016-06-20 | 2016-11-09 | 上海久科信息技术有限公司 | Rob single entry customer service distribution method and the customer service system that single entry customer service distributes is robbed in realization |
| CN110393016A (en) * | 2016-10-02 | 2019-10-29 | 旨丰科技有限公司 | Maintenance system |
| CN106447054A (en) * | 2016-10-16 | 2017-02-22 | 上海车功坊汽车服务有限公司 | Accident vehicle accessory repairing and recycling system and method |
| CN106991541A (en) * | 2017-04-13 | 2017-07-28 | 哈尔滨新即时企业管理有限公司 | Household electrical appliances service is from match method, server and household electrical appliances service from match system |
| CN107203850A (en) * | 2017-06-02 | 2017-09-26 | 四川创立信息科技有限责任公司 | The intelligence s ervice platform of management and control is standardized based on service process |
| CN107392628A (en) * | 2017-07-24 | 2017-11-24 | 深圳前海星邦手网络有限公司 | A kind of industrial equipment after-sale service system and method based on mobile Internet |
| CN108710542A (en) * | 2018-05-16 | 2018-10-26 | 黄洲 | A kind of employment dating site of mission mode |
| CN108694650A (en) * | 2018-05-24 | 2018-10-23 | 阿里巴巴集团控股有限公司 | Transaction Disputes processing method and processing device and electronic equipment |
| CN109492781A (en) * | 2018-11-12 | 2019-03-19 | 海南金容家网络科技有限公司 | Wisdom reports processing method and processing device for repairment in a kind of estate management |
| CN112270926A (en) * | 2020-09-27 | 2021-01-26 | 青岛海尔空调器有限总公司 | After-sale service method of environment adjusting equipment and after-sale service equipment |
| CN112270926B (en) * | 2020-09-27 | 2023-05-23 | 青岛海尔空调器有限总公司 | After-sales service method of environment adjusting equipment and after-sales service equipment |
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