CN104486413A - Information processing system - Google Patents
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- CN104486413A CN104486413A CN201410778235.3A CN201410778235A CN104486413A CN 104486413 A CN104486413 A CN 104486413A CN 201410778235 A CN201410778235 A CN 201410778235A CN 104486413 A CN104486413 A CN 104486413A
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Abstract
The invention discloses an information processing system. The information processing system comprises a cloud server, an after sale subsystem and a sale subsystem, wherein the cloud server is connected with a user terminal; the after sale subsystem is connected with the cloud server and the user terminal; the sale subsystem is connected with the after sale subsystem; the cloud server is used for generating a first kind of breakdown solution corresponding to first breakdown information based on the first breakdown information sent by the user terminal; the after sale subsystem is used for generating a second kind of breakdown solution corresponding to the first breakdown information based on the first breakdown information sent by the user terminal, and also can be matched with the cloud server and the sale subsystem to generate a third kind of breakdown solution corresponding to the first breakdown information.
Description
Technical field
The present invention relates to electronic technology field, particularly relate to a kind of information processing system.
Background technology
Along with the development of intelligent television, intelligent terminal networking has become a kind of trend, and because the popularity rate of intelligent terminal is high, and network contains rich in natural resources, and intelligent terminal networking to the study of people, work, life, interchange, will bring great convenience.
In prior art, along with intelligent terminal access network, intelligent terminal function constantly increases, and the complexity of intelligent terminal hardware and software also increases thereupon, thus too increases the occurrence probability of the fault of intelligent terminal.
Under normal circumstances, after the fault generation of intelligent terminal, the intelligent terminal broken down can only be delivered to maintenance store and repair by user, or user makes a phone call to preengage maintenance personal's on-site maintenance, depends on user operation to the maintenance of intelligent terminal.
Visible, the technical problem existed in prior art is: depend on user operation to the maintenance of intelligent terminal.
Summary of the invention
The embodiment of the present invention is by providing a kind of information processing system, solve the technical problem maintenance of intelligent terminal being depended on to user operation existed in prior art, provide a kind of fault message according to intelligent terminal, the information processing system of automatic generation fault solution, achieves the technique effect automatically keeping in repair the user terminal broken down.
Embodiments provide a kind of information processing system, comprising:
Cloud server, is connected with user terminal;
Subsystem after sale, is connected with described cloud server and described user terminal;
Sales subordinate system, is connected with described subsystem after sale;
Wherein, the Fisrt fault information that described cloud server is used for sending based on described user terminal produces the first kind fault solution corresponding with described Fisrt fault information, the Fisrt fault information that described subsystem is after sale used for sending based on described user terminal produces the Equations of The Second Kind fault solution corresponding with described Fisrt fault information, described subsystem after sale, also for coordinating with described cloud server and described sales subordinate system, produces the three class fault solution corresponding with described Fisrt fault information.
The one or more technical schemes provided in the embodiment of the present invention, at least have following technique effect or advantage:
Due in the embodiment of the present invention, provide a kind of information processing system, comprising: cloud server, be connected with user terminal; Subsystem after sale, is connected with described cloud server and described user terminal; Sales subordinate system, is connected with described subsystem after sale; When user terminal breaks down, the Fisrt fault information that cloud server can send based on described user terminal produces the first kind fault solution corresponding with described Fisrt fault information, the Fisrt fault information that described subsystem after sale can send based on described user terminal produces the Equations of The Second Kind fault solution corresponding with described Fisrt fault information, described subsystem after sale can also coordinate with described cloud server and described sales subordinate system, produces the three class fault solution corresponding with described Fisrt fault information.Without the need to user operation, three class fault solution can be provided, so solve the technical problem maintenance of intelligent terminal being depended on to user operation existed in prior art, provide a kind of fault message according to intelligent terminal, the information processing system of automatic generation fault solution, achieves the technique effect automatically keeping in repair the user terminal broken down.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described by the accompanying drawing used required in describing embodiment below, apparently, the accompanying drawing in the following describes is only some embodiments of the present invention.
Fig. 1 is another module map of the information processing system in the embodiment of the present invention;
Fig. 2 is another module map of the information processing system in the embodiment of the present invention.
Embodiment
The embodiment of the present invention is by providing a kind of information processing system, solve the technical problem maintenance of intelligent terminal being depended on to user operation existed in prior art, provide a kind of fault message according to intelligent terminal, the information processing system of automatic generation fault solution, achieves the technique effect automatically keeping in repair the user terminal broken down.
In the embodiment of the present invention, provide a kind of information processing system, comprising: cloud server, be connected with user terminal; Subsystem after sale, is connected with described cloud server and described user terminal; Sales subordinate system, is connected with described subsystem after sale; When user terminal breaks down, the Fisrt fault information that cloud server can send based on described user terminal produces the first kind fault solution corresponding with described Fisrt fault information, the Fisrt fault information that described subsystem after sale can send based on described user terminal produces the Equations of The Second Kind fault solution corresponding with described Fisrt fault information, described subsystem after sale can also coordinate with described cloud server and described sales subordinate system, produces the three class fault solution corresponding with described Fisrt fault information.Without the need to user operation, three class fault solution can be provided, so solve the technical problem maintenance of intelligent terminal being depended on to user operation existed in prior art, provide a kind of fault message according to intelligent terminal, the information processing system of automatic generation fault solution, achieves the technique effect automatically keeping in repair the user terminal broken down.
For making the object of the embodiment of the present invention, technical scheme and advantage clearly, below in conjunction with the accompanying drawing in the embodiment of the present invention, technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art are not making the every other embodiment obtained under creative work prerequisite, all belong to the scope of the application's protection.
Term "and/or" herein, being only a kind of incidence relation describing affiliated partner, can there are three kinds of relations in expression, and such as, A and/or B, can represent: individualism A, exists A and B simultaneously, these three kinds of situations of individualism B.In addition, character "/" herein, general expression forward-backward correlation is to the relation liking a kind of "or".
Below in conjunction with accompanying drawing, embodiments of the present invention are described in detail.
Embodiments provide a kind of information processing system.Please refer to Fig. 1, the module map of a kind of information processing system that Fig. 1 provides for the embodiment of the present invention.Information processing system 10 comprises: cloud server 11, is connected with user terminal; Subsystem 12 after sale, is connected with described cloud server and described user terminal; Sales subordinate system 13, is connected with described subsystem after sale.
Wherein, because cloud server 11 is connected with user terminal, so work as user terminal, such as: when television set, refrigerator, air-conditioning etc. break down, cloud server 11 can receive the fault message that user terminal sends.Cloud server is analyzed fault message, determines that solution is remote assistance, or carries out classification by subsystem after sale to fault message and dispose.
In the embodiment of the present invention, the Fisrt fault information that described cloud server is used for sending based on described user terminal produces the first kind fault solution corresponding with described Fisrt fault information.Be specially:
Analyze described Fisrt fault information, determine that the mode getting rid of described Fisrt fault information is remote assistance, described first kind fault solution is remote assistance.Concrete, described cloud server is specifically for determining that the second electronic equipment of described user terminal and maintenance personal's use is all in the logging status having logged in described cloud server; Receive the Debugging message that described second electronic equipment sends.
Specifically, cloud server is analyzed the fault message that user terminal sends, determine that solution is after remote assistance, user terminal can be invited to log in cloud server, also invite the second electronic equipment that maintenance personal uses, such as notebook computer, panel computer, smart mobile phone etc. log in cloud server, and then maintenance personal obtains fault message through cloud server simultaneously, produce Debugging message for fault message, and Debugging message is sent to cloud server.Debugging message is first kind solution.
Accordingly, described cloud server is also for being sent to described user terminal by described Debugging message.
Specifically, Debugging message, after receiving the Debugging message of electronic equipment transmission of maintenance personal, is transmitted to user terminal by cloud server, and user terminal performs debug command corresponding to Debugging message, can fix a breakdown.
In the embodiment of the present invention, if cloud server is analyzed fault message, determine that solution is not remote assistance, but carry out classification by subsystem after sale to fault message and dispose, then subsystem can produce Equations of The Second Kind solution or the 3rd class solution after sale.
Subsystem determines that the process of Equations of The Second Kind solution is after sale:
Described cloud server is analyzed described Fisrt fault information, determines that the mode getting rid of described Fisrt fault information is online direction;
Described subsystem after sale receives the tutorial message that described cloud server sends, and described Equations of The Second Kind fault solution is online direction.
Specifically, cloud server is receiving the fault message of user terminal transmission, and after fault message is analyzed, if determine that fault message can not use remote assistance to get rid of, then cloud server can send help information to subsystem after sale, subsystem is after receiving help information after sale, carries out classification dispose fault message.Subsystem is used by contact staff after sale, and subsystem receives the tutorial message that cloud server sends after sale, then by contact staff according to tutorial message, to using the user of user terminal to instruct, and then fix a breakdown.
Therefore, after sale subsystem also for described tutorial message is sent to described user terminal user use the first electronic equipment in.That is, tutorial message is sent to the smart mobile phone, panel computer, notebook computer etc. that the user of user terminal uses by subsystem after sale, and user fixes a breakdown smoothly according to tutorial message.
In the embodiment of the present invention, because subsystem is connected with user terminal after sale, so the Fisrt fault information that described subsystem is after sale used for sending based on described user terminal produces the Equations of The Second Kind fault solution corresponding with described Fisrt fault information.Be specially:
Described subsystem after sale obtains the Fisrt fault information that described user terminal sends;
Described subsystem after sale, according to described Fisrt fault information, obtains the tutorial message that described Fisrt fault information is corresponding from knowledge base, subsystem and/or described cloud server after sale described in described knowledge base is arranged in.
Specifically, subsystem is connected with user terminal after sale, when subsystem receives the fault message of user terminal transmission after sale, such as: the user of user terminal dials the service hotline of subsystem after sale, use the contact staff of subsystem after sale to receive calls, fault message can be input to after sale in subsystem.Please refer to Fig. 2, Fig. 2 is another module map of the information processing system in the embodiment of the present invention.In Fig. 2, all knowledge base is had after sale in subsystem and cloud server, the knowledge base of subsystem is synchronous with the knowledge base of cloud server after sale, the solution for each fault is stored in knowledge base, subsystem can extract solution corresponding to fault message from the knowledge base of knowledge base itself or cloud server after sale, then for the user of user terminal provides tutorial message, by contact staff according to tutorial message, to using the user of user terminal to instruct, and then fix a breakdown.
Therefore, after sale subsystem also for described tutorial message is sent to described user terminal user use the first electronic equipment in.That is, tutorial message is sent to the smart mobile phone, panel computer, notebook computer etc. that the user of user terminal uses by subsystem after sale, and user fixes a breakdown smoothly according to tutorial message.
In the embodiment of the present invention, described subsystem after sale, also for coordinating with described cloud server and described sales subordinate system, produces the three class fault solution corresponding with described Fisrt fault information.Be specially:
User terminal information when user terminal is sold described in described sales subordinate system record, and send described user terminal information to described subsystem after sale;
Described cloud server exports the complete machine information of described user terminal to described subsystem after sale;
Described subsystem after sale, according to described complete machine information and described user terminal information, determines described user terminal from least two user terminals;
Described subsystem is after sale according to described Fisrt fault information, and produce reference information of making house calls, described 3rd class fault solution is for making house calls;
Described subsystem is after sale also for being sent to described reference information of making house calls in the second electronic equipment of described maintenance personal use.
Specifically, in the embodiment of the present invention, if cloud server is analyzed fault message, determine that solution is not remote assistance, but by subsystem after sale, classification is carried out to fault message and dispose, if subsystem failure judgement information is not got rid of by the mode of online direction after sale, then can produce the 3rd class solution, the mode namely by making house calls is got rid of.
First after sale subsystem can obtain the complete machine information of user terminal from cloud server, such as: complete machine type, complete machine plane No., MAC Address, malfunction, state of the art etc., simultaneously, due to when user terminal is sold, sales subordinate system have recorded the user terminal information of user terminal, such as: address name, station address, telephone number, complete machine type, complete machine plane No., purchase the machine time etc., so through the coupling of subsystem after sale, the user terminal and user that need repairing can be locked from multiple user terminal broken down, improve the affinity between company and user of producing user terminal.After locking the user terminal needed repairing, subsystem can generate reference information of making house calls after sale, such as: address of visiting, telephone number, state of the art, malfunction, major spare part inventory, then reference information of making house calls is sent as the second electronic equipment that maintenance personal uses, such as: in smart mobile phone, notebook computer, panel computer, there is provided reference for maintenance personal makes house calls, reach and have standby visiting.
The one or more technical schemes provided in the invention described above embodiment, at least have following technique effect or advantage:
Due in the embodiment of the present invention, provide a kind of information processing system, comprising: cloud server, be connected with user terminal; Subsystem after sale, is connected with described cloud server and described user terminal; Sales subordinate system, is connected with described subsystem after sale; When user terminal breaks down, the Fisrt fault information that cloud server can send based on described user terminal produces the first kind fault solution corresponding with described Fisrt fault information, the Fisrt fault information that described subsystem after sale can send based on described user terminal produces the Equations of The Second Kind fault solution corresponding with described Fisrt fault information, described subsystem after sale can also coordinate with described cloud server and described sales subordinate system, produces the three class fault solution corresponding with described Fisrt fault information.Without the need to user operation, three class fault solution can be provided, so solve the technical problem maintenance of intelligent terminal being depended on to user operation existed in prior art, provide a kind of fault message according to intelligent terminal, the information processing system of automatic generation fault solution, achieves the technique effect automatically keeping in repair the user terminal broken down.
Although describe the preferred embodiments of the present invention, those skilled in the art once obtain the basic creative concept of cicada, then can make other change and amendment to these embodiments.So claims are intended to be interpreted as comprising preferred embodiment and falling into all changes and the amendment of the scope of the invention.
Obviously, those skilled in the art can carry out various change and modification to the present invention and not depart from the spirit and scope of the present invention.Like this, if these amendments of the present invention and modification belong within the scope of the claims in the present invention and equivalent technologies thereof, then the present invention is also intended to comprise these change and modification.
Claims (9)
1. an information processing system, is characterized in that, comprising:
Cloud server, is connected with user terminal;
Subsystem after sale, is connected with described cloud server and described user terminal;
Sales subordinate system, is connected with described subsystem after sale;
Wherein, the Fisrt fault information that described cloud server is used for sending based on described user terminal produces the first kind fault solution corresponding with described Fisrt fault information, the Fisrt fault information that described subsystem is after sale used for sending based on described user terminal produces the Equations of The Second Kind fault solution corresponding with described Fisrt fault information, described subsystem after sale, also for coordinating with described cloud server and described sales subordinate system, produces the three class fault solution corresponding with described Fisrt fault information.
2. information processing system as claimed in claim 1, it is characterized in that, described cloud server is specifically for analyzing described Fisrt fault information, and determine that the mode getting rid of described Fisrt fault information is remote assistance, described first kind fault solution is remote assistance.
3. information processing system as claimed in claim 2, is characterized in that, described cloud server is specifically for determining that the second electronic equipment of described user terminal and maintenance personal's use is all in the logging status having logged in described cloud server; Receive the Debugging message that described second electronic equipment sends.
4. information processing system as claimed in claim 1, is characterized in that, described subsystem after sale specifically for:
Described subsystem after sale obtains the Fisrt fault information that described user terminal sends;
Described subsystem after sale, according to described Fisrt fault information, obtains the tutorial message that described Fisrt fault information is corresponding from knowledge base, subsystem and/or described cloud server after sale described in described knowledge base is arranged in.
5. information processing system as claimed in claim 1, it is characterized in that, described cloud server is analyzed described Fisrt fault information, determines that the mode getting rid of described Fisrt fault information is online direction;
Described subsystem after sale receives the tutorial message that described cloud server sends, and described Equations of The Second Kind fault solution is online direction.
6. information processing system as claimed in claim 1, is characterized in that, user terminal information when user terminal is sold described in described sales subordinate system record, and sends described user terminal information to described subsystem after sale;
Described cloud server exports the complete machine information of described user terminal to described subsystem after sale;
Described subsystem after sale, according to described complete machine information and described user terminal information, determines described user terminal from least two user terminals;
Described subsystem is after sale according to described Fisrt fault information, and produce reference information of making house calls, described 3rd class fault solution is for making house calls.
7. information processing system as claimed in claim 3, it is characterized in that, described cloud server is also for being sent to described user terminal by described Debugging message.
8. the information processing system as described in claim 4 or 5, is characterized in that, described subsystem is after sale also for being sent to described tutorial message in first electronic equipment of user's use of described user terminal.
9. information processing system as claimed in claim 6, is characterized in that, described subsystem is after sale also for being sent to described reference information of making house calls in the second electronic equipment of described maintenance personal use.
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| CN201410778235.3A CN104486413A (en) | 2014-12-15 | 2014-12-15 | Information processing system |
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| CN201410778235.3A CN104486413A (en) | 2014-12-15 | 2014-12-15 | Information processing system |
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| CN104486413A true CN104486413A (en) | 2015-04-01 |
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| CN201410778235.3A Pending CN104486413A (en) | 2014-12-15 | 2014-12-15 | Information processing system |
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| CN107844839A (en) * | 2017-09-28 | 2018-03-27 | 韩悦 | A kind of cloud maintenance service system |
| CN109064070A (en) * | 2018-09-19 | 2018-12-21 | 深圳市朗耀电子商务有限公司 | A kind of online jewelry detection method |
| CN109191153A (en) * | 2018-09-19 | 2019-01-11 | 深圳市朗耀电子商务有限公司 | A kind of jewelry after-sales-service information management method |
| CN109373522A (en) * | 2018-10-12 | 2019-02-22 | 四川长虹空调有限公司 | Campus air-conditioning manages method concentratedly |
| CN109462512A (en) * | 2018-12-25 | 2019-03-12 | 深圳开立生物医疗科技股份有限公司 | Medical equipment failure processing method and system, cloud server and Internet of things system |
| CN109656184A (en) * | 2018-12-19 | 2019-04-19 | 四川虹美智能科技有限公司 | A kind of household electrical appliances fault diagnosis method and system, intelligent appliance and Daemon maintenance terminal |
| CN110597652A (en) * | 2019-09-19 | 2019-12-20 | 广州视源电子科技股份有限公司 | Fault detection system of intelligent interactive panel and control method thereof |
| CN110749033A (en) * | 2019-10-31 | 2020-02-04 | 广东美的制冷设备有限公司 | Control method and device of air conditioner, air conditioner and computer readable storage medium |
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Application publication date: 20150401 |