CN102857825A - Method for repairing online network application failure of intelligent television - Google Patents
Method for repairing online network application failure of intelligent television Download PDFInfo
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- CN102857825A CN102857825A CN2012103553445A CN201210355344A CN102857825A CN 102857825 A CN102857825 A CN 102857825A CN 2012103553445 A CN2012103553445 A CN 2012103553445A CN 201210355344 A CN201210355344 A CN 201210355344A CN 102857825 A CN102857825 A CN 102857825A
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Abstract
The invention relates to an intelligent television technology. For solving the problem that an after-sale service center hardly immediately and effectively receives and solves the problem reflected by a user at present, the invention provides a method for repairing an online network application failure of an intelligent television. According to the technical scheme, the method comprises the steps of: setting one online repairing column on a user interface of the intelligent television, after a user activates and enters the online repairing column, displaying an input box on a display screen of the intelligent television so that the user can input personal information and failure information; and storing user terminal information, the personal information and the failure information input by the user in a semiconductor storage of the intelligent television, and sending the user terminal information, the personal information and the failure information to an after-sale service center server through a network protocol. The method has the beneficial effects that the user conveniently reports the failure and the after-sale service center can immediately and effectively receive and solve the problem reflected by the user. The method is suitable for the intelligent television.
Description
Technical field
The invention belongs to the intelligent TV set technical field, be specifically related to the method for reporting for repairment of the online network application fault of a kind of intelligent TV set.
Background technology
More and more based on the online network application of intelligent TV set at present, a lot of third party softwares, Resource Server is in not exclusively controlled, it is that present intelligent TV set reports an error at most that the reasons such as system upgrade have caused on-line intelligence to use, fault the most frequently, and all be by dialing the after-sale service phone based on reporting for repairment of conventional television at present, send single on-site maintenance by the after-sale service center, the mode of this traditional maintenance TV hardware fault is to present intelligent use, server connection breakdown maintenance more and more seems and does not mate, and because after-sale service center hardware, human resources are limited, bear for example TV, the consulting of the multiple products such as air-conditioning, install, after service, also has teleshopping, the movable introduction, the service charge consulting, the various services of mobile digital etc., also caused these line intelligent use fault requests to be difficult to by in time, effectively receive, the customer responsiveness problem delays to solve, and has a strong impact on user's user satisfaction.
Summary of the invention
Technical problem to be solved by this invention is: the method for reporting for repairment that proposes the online network application fault of a kind of intelligent TV set, can realize easily that the user reports for repairment, make the after-sale service center can receive timely and effectively and solve the problem that the user reacts, the after-sale service center in the conventional art of solving is difficult to receive timely and effectively and solve the problem that the user reacts, the technological deficiency that has a strong impact on user's user satisfaction.
The present invention solves the problems of the technologies described above the technical scheme that adopts:
The method of reporting for repairment of the online network application fault of a kind of intelligent TV set may further comprise the steps:
One of UI Preferences at intelligent TV set reports column online for repairment;
After the user activates and enters this and report column for repairment online, at the demonstration screen display input frame of intelligent TV set, input personal information and fault message for the user;
In the semiconductor memory that stores personal information and the fault message of user input into intelligent TV set;
User terminal information is stored in the semiconductor memory of intelligent TV set;
By procotol, personal information and fault message that user terminal information, user are inputted send to the after-sale service central server.
The user the invention has the beneficial effects as follows: owing to just can report and submit personal information and fault message to the after-sale service center by reporting online this user interface of column for repairment, user terminal information does not need the user to input simultaneously, automatically also be provided to the after-sale service center, therefore both made things convenient for the user, simultaneously also can be in time and effectively receive relevant information in the after-sale service center, and solve the problem that the user reacts, thereby the user satisfaction that can guarantee the user is unaffected.
Description of drawings
Fig. 1 is flow chart of the present invention.
Embodiment
The invention will be further described below in conjunction with the drawings and specific embodiments.
Such as Fig. 1, the method for reporting for repairment of the online network application fault of a kind of intelligent TV set may further comprise the steps:
One of UI Preferences at intelligent TV set reports column online for repairment;
After the user activates and enters this and report column for repairment online, at the demonstration screen display input frame of intelligent TV set, input personal information and fault message for the user;
In the semiconductor memory that stores personal information and the fault message of user input into intelligent TV set;
User terminal information is stored in the semiconductor memory of intelligent TV set;
By procotol, personal information and fault message that user terminal information, user are inputted send to the after-sale service central server.
In intelligent TV set, include voice input module, when the user activate and enter report column for repairment online after, this voice input module starts automatically, the user is by this voice input module input personal information and fault message, so just can realize that voice report for repairment, make the user more convenient.
The personal information of user input comprise the user place regional address, user's contact method, purchase machine time and other individual requirement; The fault message of user's input comprises phenomenon of the failure, fault time; User terminal information comprises intelligent TV set model, product bar code, MAC Address, IP address information, machine hardware and software platform.
In order to alleviate the pressure of after-sale service central server, these information preferably are not to upload at any time, will carry out communication with the after-sale service central server first before uploading, and upload action after being confirmed again.
The after-sale service center is after the personal information and fault message of receiving user terminal information, user's input, can these information classifications be stored in the database of server according to application and trouble, and in time check, the batch process user's input information, solve and feedback user.
Simultaneously, for easy-to-look-up failure cause and dealing with problems, the information that sends to the after-sale service central server also comprises backstage daily record mimeograph documents.
Intelligent use is when the operation of intelligent TV set front end, operation, and a lot of important daily record mimeograph documents can be exported in the backstage, the behavior of record and output application software, and this is the significant data information that these application and troubles are judged, analyzed at the after-sale service center.
Be applied as example with the PPTV that installs in the intelligent TV set based on Android system, the message reflection of its operation is in tmpbox.log and tmpbox_alive.log backstage daily record mimeograph documents.When the after-sale service center when processing about the PPTV application and trouble, just can utilize this two files, analyzing easily EPG electronic program guides that PPTV why uses, to obtain undesired, PPTV application plays be the phenomena of the failure such as withdrawing from of causing of what reason midway, thereby help timely and effectively the user to remove these faults, guarantee that user's user satisfaction is unaffected.
Claims (3)
1. the method for reporting for repairment of the online network application fault of intelligent TV set is characterized in that may further comprise the steps:
One of UI Preferences at intelligent TV set reports column online for repairment;
After the user activates and enters this and report column for repairment online, at the demonstration screen display input frame of intelligent TV set, input personal information and fault message for the user;
In the semiconductor memory that stores personal information and the fault message of user input into intelligent TV set;
User terminal information is stored in the semiconductor memory of intelligent TV set;
By procotol, personal information and fault message that user terminal information, user are inputted send to the after-sale service central server.
2. the method for reporting for repairment of the online network application fault of a kind of intelligent TV set according to claim 1 is characterized in that also comprising backstage daily record mimeograph documents to the information that the after-sale service central server sends.
3. the method for reporting for repairment of the online network application fault of a kind of intelligent TV set according to claim 1 is characterized in that the user inputs personal information and fault message by the voice input module of intelligent TV set.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN2012103553445A CN102857825A (en) | 2012-09-21 | 2012-09-21 | Method for repairing online network application failure of intelligent television |
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| CN2012103553445A CN102857825A (en) | 2012-09-21 | 2012-09-21 | Method for repairing online network application failure of intelligent television |
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| CN102857825A true CN102857825A (en) | 2013-01-02 |
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| CN2012103553445A Pending CN102857825A (en) | 2012-09-21 | 2012-09-21 | Method for repairing online network application failure of intelligent television |
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Cited By (9)
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| CN104486413A (en) * | 2014-12-15 | 2015-04-01 | 四川长虹电器股份有限公司 | Information processing system |
| CN104484465A (en) * | 2014-12-30 | 2015-04-01 | 康佳集团股份有限公司 | Method and system of fast assigning and replying messages in network community |
| CN104486644A (en) * | 2014-12-29 | 2015-04-01 | 康佳集团股份有限公司 | Method for replying problem feedback comments by television response and television community |
| CN104484463A (en) * | 2014-12-30 | 2015-04-01 | 康佳集团股份有限公司 | Method and system for commenting intelligent television application interface |
| CN104820632A (en) * | 2015-05-08 | 2015-08-05 | 北京百纳威尔科技有限公司 | A method for recording information of a terminal and a terminal |
| CN104883624A (en) * | 2015-05-15 | 2015-09-02 | 小米科技有限责任公司 | Fault detecting method and device for network terminal |
| CN111294652A (en) * | 2020-02-21 | 2020-06-16 | 广州欢网科技有限责任公司 | Intelligent television fault online diagnosis method and device and controller |
| CN111354355A (en) * | 2018-12-24 | 2020-06-30 | 珠海格力电器股份有限公司 | Voice repair reporting method and device, storage medium and air conditioner |
| CN112202850A (en) * | 2020-09-15 | 2021-01-08 | 广州浩安智能科技有限公司 | Intelligent cabinet after-sale maintenance work order system and processing method |
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| CN104484465A (en) * | 2014-12-30 | 2015-04-01 | 康佳集团股份有限公司 | Method and system of fast assigning and replying messages in network community |
| CN104484463A (en) * | 2014-12-30 | 2015-04-01 | 康佳集团股份有限公司 | Method and system for commenting intelligent television application interface |
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| CN104883624A (en) * | 2015-05-15 | 2015-09-02 | 小米科技有限责任公司 | Fault detecting method and device for network terminal |
| CN111354355A (en) * | 2018-12-24 | 2020-06-30 | 珠海格力电器股份有限公司 | Voice repair reporting method and device, storage medium and air conditioner |
| CN111354355B (en) * | 2018-12-24 | 2023-02-28 | 珠海格力电器股份有限公司 | Voice repair reporting method and device, storage medium and air conditioner |
| CN111294652A (en) * | 2020-02-21 | 2020-06-16 | 广州欢网科技有限责任公司 | Intelligent television fault online diagnosis method and device and controller |
| CN112202850A (en) * | 2020-09-15 | 2021-01-08 | 广州浩安智能科技有限公司 | Intelligent cabinet after-sale maintenance work order system and processing method |
| CN112202850B (en) * | 2020-09-15 | 2023-01-03 | 广州浩安智能科技有限公司 | Intelligent cabinet after-sale maintenance work order system and processing method |
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Application publication date: 20130102 |