CN111294652A - Intelligent television fault online diagnosis method and device and controller - Google Patents
Intelligent television fault online diagnosis method and device and controller Download PDFInfo
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- CN111294652A CN111294652A CN202010107744.9A CN202010107744A CN111294652A CN 111294652 A CN111294652 A CN 111294652A CN 202010107744 A CN202010107744 A CN 202010107744A CN 111294652 A CN111294652 A CN 111294652A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
- H04N21/4425—Monitoring of client processing errors or hardware failure
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
- H04N17/004—Diagnosis, testing or measuring for television systems or their details for digital television systems
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Abstract
The embodiment of the application provides an intelligent television fault online diagnosis method, an intelligent television fault online diagnosis device and a controller, and relates to the field of intelligent televisions, wherein an online diagnosis request initiated by a user through an intelligent television is received online through a server; the server issues a checking command set with common problems to the smart television, so that the smart television executes the checking command set and reports checking result parameters to the server; the server analyzes the inspection result parameters to determine the fault type, and searches the repair script matched with the fault type from the repair script library and sends the repair script to the intelligent television for fault repair, so that the fault of the intelligent television can be diagnosed and solved on line, the manual home maintenance cost is reduced, and the maintenance efficiency is improved.
Description
Technical Field
The application belongs to the field of smart televisions, and particularly relates to a smart television fault online diagnosis method, a device and a controller.
Background
Along with the popularization of household smart televisions, more and more smart televisions are available. Thus, maintenance and troubleshooting of large numbers of televisions is also increasingly difficult.
At present, many smart televisions all need maintainers to solve the problems, and the after-sale cost of manufacturers is increased while inconvenience is brought to consumers.
Disclosure of Invention
In order to solve inconvenience and labor cost caused by the fact that maintenance personnel go to the door to solve the problem of the smart television at least to a certain extent, the application provides the smart television fault online diagnosis method, the smart television fault online diagnosis device and the smart television fault online diagnosis controller, so that faults of the smart television can be diagnosed and solved online, manual home-going maintenance cost is reduced, and maintenance efficiency is improved.
In order to achieve the purpose, the following technical scheme is adopted in the application:
in a first aspect, an online fault diagnosis method for a smart television is provided, which includes:
the server receives an online diagnosis request initiated by a user through the smart television;
the server issues a checking command set with common problems to the smart television so that the smart television executes the checking command set and reports checking result parameters to the server;
and the server analyzes the inspection result parameters to determine the fault type, searches a repair script matched with the fault type from a repair script library and sends the repair script to the intelligent television for fault repair.
In a second aspect, an online fault diagnosis device for a smart television is provided, which includes:
the request receiving module is used for receiving an online diagnosis request initiated by a user through the intelligent television by the server;
the parameter acquisition module is used for the server to issue a checking command set with common problems to the intelligent television so that the intelligent television executes the checking command set and reports checking result parameters to the server;
and the fault repairing module is used for analyzing the inspection result parameters by the server to determine the fault type, searching a repairing script matched with the fault type from a repairing script library and issuing the repairing script to the intelligent television for fault repairing.
In a third aspect, a controller is provided, which is configured to execute the intelligent television fault online diagnosis method described in any one of the above.
According to the intelligent television fault online diagnosis method, the intelligent television fault online diagnosis device and the intelligent television fault online diagnosis controller, online diagnosis requests initiated by a user through an intelligent television are received through a server; the server issues a checking command set with common problems to the smart television, so that the smart television executes the checking command set and reports checking result parameters to the server; the server analyzes the inspection result parameters to determine the fault type, and searches the repair script matched with the fault type from the repair script library and sends the repair script to the intelligent television for fault repair, so that the fault of the intelligent television can be diagnosed and solved on line, the manual home maintenance cost is reduced, and the maintenance efficiency is improved.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the application.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments or related technologies of the present application, the drawings needed to be used in the description of the embodiments or related technologies are briefly introduced below, it is obvious that the drawings in the following description are only some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
Fig. 1 is a flowchart of an online fault diagnosis method for a smart television according to an embodiment of the present application;
fig. 2 is a schematic structural diagram of an intelligent television fault online diagnosis device in an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the technical solutions of the present application will be described in detail below. It is to be understood that the embodiments described are only a few embodiments of the present application and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the examples given herein without making any creative effort, shall fall within the protection scope of the present application.
Example one
The embodiment of the invention provides an intelligent television fault online diagnosis method, as shown in fig. 1, the method comprises the following steps:
s110, the server receives an online diagnosis request initiated by a user through the intelligent television.
After finding that the household intelligent television is in failure, a user can initiate an online diagnosis request to a remote server through the intelligent television so as to seek online diagnosis help.
In an actual application scenario, in order to reduce unnecessary online diagnosis operations, a technician may pre-configure a self-checking repair module in the smart television before leaving the smart television, where the self-checking repair module defines a simple fault code and includes the simple fault diagnosis and repair code. When the user finds that the intelligent television has a fault, the user can operate a self-checking repair module built in the intelligent television to perform off-line diagnosis and repair on the intelligent television so as to try to repair the fault. If the off-line diagnosis and repair fails, the user can initiate an on-line diagnosis request to the server through the intelligent television so as to seek on-line diagnosis help.
In a specific embodiment, after a user initiates an online diagnosis request to a server through a smart television, the smart television establishes a long connection with the server to realize interactive communication.
And S120, the server issues a checking command set with common problems to the smart television, so that the smart television executes the checking command set and reports checking result parameters to the server.
Specifically, after receiving an online diagnosis request initiated by the smart television, the server issues a checking command set of common problems to the smart television, where the checking command set includes parameters to be checked corresponding to common failure problems. For example, when the television master application launcher network is normal, but some applications cannot be networked, it is necessary to question whether DNS has a problem. At this time, it is necessary to check the network parameters, including configuration parameters of a Domain Name System (DNS).
In addition, the server can also intercept the running state picture of the intelligent television through remote control so as to check the fault state of the intelligent television. For example, see if the video application is playing normally, where the failure problem picture occurs, etc. During specific investigation, diagnosis and analysis can be carried out through manual online operation, or automatic identification can be carried out through an image identification technology, and the two modes can replace manual home-going service, so that the cost of the home-going service is saved.
And the intelligent television executes the checking command set and reports the checking result parameters to the server. Meanwhile, the intelligent television can also upload the captured running state picture of the intelligent television to a server to assist in troubleshooting.
S130, the server analyzes the checking result parameters to determine the fault type, searches the repair script matched with the fault type from the repair script library and sends the repair script to the smart television for fault repair.
The server is internally provided with a fault type matched with a plurality of different inspection result parameters and a repair script library formed by repair scripts corresponding to different fault types in advance. The server searches for a repair script matched with the currently diagnosed fault type from the repair script library and issues the repair script to the smart television, and the smart television executes the repair script to repair the fault.
After the repair is completed, the server can still find out whether the fault is successfully repaired through the captured running state picture of the intelligent television.
In addition, in a specific embodiment, if the server cannot determine the fault type corresponding to the inspection result parameter, a reminding message is sent to notify a technician to perform fault inspection and repair on the smart television in a manual mode.
Because the fault of the intelligent television can not be predicted, when the fault that the server can not be diagnosed occurs, the server can send out reminding information to inform technicians to carry out manual diagnosis and repair. For example, the inspection result parameters may be provided to a professional technician, or the professional technician may acquire the inspection result parameters of the smart television by further executing various system native commands, then diagnose the fault type according to the inspection result parameters, and generate a repair script to be fed back to the smart television to complete the repair operation.
In addition, in a specific embodiment, during a long-term online diagnosis process, relevant data may be accumulated, for example, statistics may be performed on the fault type of the smart television and data of the fault repairing operation, and the repairing script library may be optimized according to the statistical result.
For example, according to the statistical data, the fault types frequently occurring in the smart television can be analyzed, and effective repair scripts (methods) used for solving the faults can be analyzed. The repair script library is then optimized based on these analyzed information to improve the online diagnostic performance of the server.
According to the intelligent television fault online diagnosis method provided by the embodiment of the invention, an online diagnosis request initiated by a user through an intelligent television is received online through a server; the server issues a checking command set with common problems to the smart television, so that the smart television executes the checking command set and reports checking result parameters to the server; the server analyzes the inspection result parameters to determine the fault type, and searches the repair script matched with the fault type from the repair script library and sends the repair script to the intelligent television for fault repair, so that the fault of the intelligent television can be diagnosed and solved on line, the manual home maintenance cost is reduced, and the maintenance efficiency is improved.
By the method, after-sales personnel can operate the terminal television in real time on line through various commands preset in the server background, check the real-time state parameters of the television, analyze the causes of problems and perform online repair through system commands or prefabricated repair scripts. The log export that cannot be located can be submitted to a skilled technician for detailed analysis.
Example two
In order to implement the above method for online fault diagnosis of a smart television in a coordinated manner, an embodiment of the present invention provides an online fault diagnosis apparatus for a smart television, as shown in fig. 2, the apparatus includes:
a request receiving module 210, configured to receive, by a server, an online diagnosis request initiated by a user through a smart television;
the parameter acquisition module 220 is used for the server to issue an inspection command set with common problems to the smart television, so that the smart television executes the inspection command set and reports inspection result parameters to the server;
and the fault repairing module 230 is used for analyzing the inspection result parameters by the server to determine the fault type, searching a repairing script matched with the fault type from the repairing script library, and issuing the repairing script to the smart television for fault repairing.
In a specific embodiment, the smart television fault online diagnosis apparatus further includes:
and the picture acquisition module is used for intercepting the running state picture of the intelligent television by the server through remote control so as to check the fault repair result of the intelligent television.
In a specific embodiment, the fault repairing module 230 is further configured to send a reminding message to notify a technician to perform fault detection and repair on the smart television in a manual manner if the server cannot determine the fault type corresponding to the inspection result parameter.
In a specific embodiment, the smart television fault online diagnosis apparatus further includes: and the optimization module is used for counting the fault types of the intelligent television and the data of the fault repairing operation and optimizing the repairing script library according to the counting result.
In a specific embodiment, the request receiving module 210 is further configured to, after the user initiates an online diagnosis request to the server through the smart television, establish a long connection between the smart television and the server to implement interactive communication.
Further, the embodiment also provides a controller, which is used for executing the intelligent television fault online diagnosis method.
According to the intelligent television fault online diagnosis method, the intelligent television fault online diagnosis device and the intelligent television fault online diagnosis controller, online diagnosis requests initiated by a user through an intelligent television are received through a server; the server issues a checking command set with common problems to the smart television, so that the smart television executes the checking command set and reports checking result parameters to the server; the server analyzes the inspection result parameters to determine the fault type, and searches the repair script matched with the fault type from the repair script library and sends the repair script to the intelligent television for fault repair, so that the fault of the intelligent television can be diagnosed and solved on line, the manual home maintenance cost is reduced, and the maintenance efficiency is improved.
According to the scheme, after the smart television is sold, the smart television can be remotely diagnosed through the computer webpage, the positioning problem is analyzed and repaired, the number of times of home maintenance service is reduced, and the maintenance cost of enterprises is saved. Meanwhile, the fault information can be subjected to statistical analysis, and data support is provided for enterprise quality improvement.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the application.
It is understood that the same or similar parts in the above embodiments may be mutually referred to, and the same or similar parts in other embodiments may be referred to for the content which is not described in detail in some embodiments.
It should be noted that, in the description of the present application, the terms "first", "second", etc. are used for descriptive purposes only and are not to be construed as indicating or implying relative importance. Further, in the description of the present application, the meaning of "a plurality" means at least two unless otherwise specified.
Any process or method descriptions in flow charts or otherwise described herein may be understood as: represents modules, segments or portions of code which include one or more executable instructions for implementing specific logical functions or steps of a process, and the scope of the preferred embodiments of the present application includes other implementations in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the embodiments of the present application.
It should be understood that portions of the present application may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
It will be understood by those skilled in the art that all or part of the steps carried by the method for implementing the above embodiments may be implemented by hardware related to instructions of a program, which may be stored in a computer readable storage medium, and when the program is executed, the program includes one or a combination of the steps of the method embodiments.
In addition, functional units in the embodiments of the present application may be integrated into one processing module, or each unit may exist alone physically, or two or more units are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. The integrated module, if implemented in the form of a software functional module and sold or used as a stand-alone product, may also be stored in a computer readable storage medium.
The storage medium mentioned above may be a read-only memory, a magnetic or optical disk, etc.
In the description herein, reference to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
Although embodiments of the present application have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present application, and that variations, modifications, substitutions and alterations may be made to the above embodiments by those of ordinary skill in the art within the scope of the present application.
Claims (10)
1. An intelligent television fault online diagnosis method is characterized by comprising the following steps:
the server receives an online diagnosis request initiated by a user through the smart television;
the server issues a checking command set with common problems to the smart television so that the smart television executes the checking command set and reports checking result parameters to the server;
and the server analyzes the inspection result parameters to determine the fault type, searches a repair script matched with the fault type from a repair script library and sends the repair script to the intelligent television for fault repair.
2. The method of claim 1, further comprising:
and the server intercepts the running state picture of the intelligent television through remote control so as to investigate the fault state of the intelligent television.
3. The method of claim 1, wherein before the server receives the online diagnosis request initiated by the user through the smart tv, the method further comprises:
a user operates a self-checking repair module built in the intelligent television to perform off-line diagnosis and repair on the intelligent television;
and if the off-line diagnosis and repair are failed, the user initiates an on-line diagnosis request to the server through the intelligent television.
4. The method of claim 3, further comprising:
after a user initiates an online diagnosis request to the server through the intelligent television, the intelligent television establishes long connection with the server to realize interactive communication.
5. The method of claim 1, further comprising:
and if the server cannot determine the fault type corresponding to the inspection result parameter, sending out reminding information to inform technicians of carrying out fault inspection and repair on the intelligent television in a manual mode.
6. The method according to any one of claims 1-5, further comprising:
and counting the fault type of the intelligent television and the data of fault repairing operation, and optimizing the repairing script library according to the counting result.
7. An intelligent television fault online diagnosis device is characterized by comprising:
the request receiving module is used for receiving an online diagnosis request initiated by a user through the intelligent television by the server;
the parameter acquisition module is used for the server to issue a checking command set with common problems to the intelligent television so that the intelligent television executes the checking command set and reports checking result parameters to the server;
and the fault repairing module is used for analyzing the inspection result parameters by the server to determine the fault type, searching a repairing script matched with the fault type from a repairing script library and issuing the repairing script to the intelligent television for fault repairing.
8. The apparatus of claim 7, further comprising:
and the picture acquisition module is used for intercepting the running state picture of the intelligent television by the server through remote control so as to investigate the fault repair result of the intelligent television.
9. The apparatus of claim 7,
and the fault repairing module is further used for sending out reminding information to inform technicians to carry out fault inspection and repair on the intelligent television in a manual mode if the server cannot determine the fault type corresponding to the inspection result parameter.
10. A controller, which is used for executing the intelligent television fault online diagnosis method of any one of claims 1 to 6.
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| CN202010107744.9A CN111294652A (en) | 2020-02-21 | 2020-02-21 | Intelligent television fault online diagnosis method and device and controller |
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| CN113220583A (en) * | 2021-05-26 | 2021-08-06 | 华立科技股份有限公司 | Terminal product maintenance method and device, electronic equipment and storage medium |
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