CN112954316A - Fault processing method and device for smart television, computer equipment and storage medium - Google Patents
Fault processing method and device for smart television, computer equipment and storage medium Download PDFInfo
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- CN112954316A CN112954316A CN202110234577.9A CN202110234577A CN112954316A CN 112954316 A CN112954316 A CN 112954316A CN 202110234577 A CN202110234577 A CN 202110234577A CN 112954316 A CN112954316 A CN 112954316A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
- H04N17/004—Diagnosis, testing or measuring for television systems or their details for digital television systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0876—Network architectures or network communication protocols for network security for authentication of entities based on the identity of the terminal or configuration, e.g. MAC address, hardware or software configuration or device fingerprint
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/06—Protocols specially adapted for file transfer, e.g. file transfer protocol [FTP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
- H04N17/04—Diagnosis, testing or measuring for television systems or their details for receivers
- H04N17/045—Self-contained testing apparatus
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
- Y02D10/00—Energy efficient computing, e.g. low power processors, power management or thermal management
Abstract
The invention provides a fault processing method and device of an intelligent television, computer equipment and a storage medium, which are applied to an intelligent television terminal, wherein the method comprises the following steps: when a fault self-checking instruction is obtained, detecting the current running state to obtain a current self-checking data set; analyzing the current self-checking data set and judging whether fault data exist or not; when the fault data exist in the current self-checking data set, establishing communication connection with a server; sending the fault data to the server, so that the server acquires a matched fault repairing script according to the fault data and sends the matched fault repairing script to the smart television; executing the fault repairing script to process the fault; the problem of prior art waste time and energy when handling the trouble of smart TV is solved, practice thrift and solve the trouble time and reduce maintainer cost of visiting the door, provide high-efficient swift service guarantee for smart TV after-sales service.
Description
Technical Field
The invention relates to the technical field of intelligent televisions, in particular to a fault processing method and device of an intelligent television, computer equipment and a storage medium.
Background
With the rapid development of smart televisions and mobile internet technologies, smart televisions are widely popularized and become indispensable intelligent devices in life of people; with the increasing and increasing of the functions of the smart television, the operating system of the smart television is also more and more complex, the types and the number of the faults are more and more, the smart television is inconvenient to transport due to the large size of the smart television, the common processing method is the home-based processing of after-sales personnel when the faults occur, in addition, the terminal users are scattered, the fault processing is time-consuming and expensive, the inconvenience is brought to the users, and the after-sales cost of television manufacturers is increased.
Therefore, the fault processing method for the smart television in the prior art is time-consuming and labor-consuming, increases the after-sale cost of television manufacturers, and cannot meet the requirements of users for high efficiency and convenience.
Disclosure of Invention
Aiming at the defects in the prior art, the fault processing method, the fault processing device, the computer equipment and the storage medium of the intelligent television solve the problems that time and labor are wasted when the fault of the intelligent television is processed in the prior art, save the time for solving the fault, reduce the cost for maintenance personnel to visit the gate and provide efficient and rapid service guarantee for after-sale service of the intelligent television.
In a first aspect, the present invention provides a method for processing a fault of a smart television, which is applied to a smart television terminal, and the method includes: when a fault self-checking instruction is obtained, detecting the current running state to obtain a current self-checking data set; analyzing the current self-checking data set and judging whether fault data exist or not; when the fault data exist in the current self-checking data set, establishing communication connection with a server; sending the fault data to the server, so that the server acquires a matched fault repairing script according to the fault data and sends the matched fault repairing script to the smart television; and executing the fault repairing script to perform fault processing.
Optionally, when the failure data exists in the current self-test data set, before establishing a communication connection with a server, the method further includes: judging whether a target repair script matched with the fault data exists in a local repair script library or not; and when the target repair script exists in the local repair script library, executing the target repair script to perform fault processing.
Optionally, establishing a communication connection with a server includes: sending an authentication request including the identity identifier of the intelligent television to the server, so that the server authenticates the intelligent television according to the identity identifier; after receiving an authentication pass response sent by the server, sending a connection request to the server; and after receiving a connection response sent by the server according to the connection request, establishing communication connection with the server.
Optionally, the sending the fault data to the server, so that the server obtains a matched fault repairing script according to the fault data and sends the matched fault repairing script to the smart television includes: and sending a fault processing request comprising the fault data to the server, enabling the server to acquire a download address of the matched fault repairing script according to the fault data, and enabling the server to generate a fault processing response from the download address and send the fault processing response to the smart television.
Optionally, before executing the fault repairing script to perform fault processing, the method further includes: and acquiring the fault repairing script according to the download address in the fault processing response.
Optionally, when the fault repairing script is a command compressed file, executing the fault repairing script to perform fault processing, including: storing the command compression file in a readable and writable storage area; decompressing the command compression file to obtain a shell script file; and executing the command in the shell script file to perform fault processing, and sending a command execution result to the server.
Optionally, when the fault data does not exist in the current self-inspection data set, the method further includes: receiving a checking command set sent by the server; executing the checking command set to obtain checking result parameters; sending the inspection result parameters to the server, so that the server analyzes the inspection result parameters to determine the fault type, and sending a fault processing file matched with the fault type to the smart television; and executing the fault processing file to perform fault processing.
In a second aspect, the present invention provides a fault handling apparatus for a smart television, which is applied to a smart television, and the apparatus includes: the self-checking module is used for detecting the current running state when the fault self-checking instruction is obtained, and obtaining a current self-checking data set; the judging module is used for analyzing the current self-checking data set and judging whether fault data exist or not; the communication module is used for establishing communication connection with a server when the fault data exist in the current self-checking data set; the sending module is used for sending the fault data to the server, so that the server obtains a matched fault repairing script according to the fault data and sends the matched fault repairing script to the smart television; and the execution module is used for executing the fault repairing script to carry out fault processing.
In a third aspect, the present invention provides a computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the following steps when executing the computer program: when a fault self-checking instruction is obtained, detecting the current running state to obtain a current self-checking data set; analyzing the current self-checking data set and judging whether fault data exist or not; when the fault data exist in the current self-checking data set, establishing communication connection with a server; sending the fault data to the server, so that the server acquires a matched fault repairing script according to the fault data and sends the matched fault repairing script to the smart television; and executing the fault repairing script to perform fault processing.
In a fourth aspect, the present invention provides a readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of: when a fault self-checking instruction is obtained, detecting the current running state to obtain a current self-checking data set; analyzing the current self-checking data set and judging whether fault data exist or not; when the fault data exist in the current self-checking data set, establishing communication connection with a server; sending the fault data to the server, so that the server acquires a matched fault repairing script according to the fault data and sends the matched fault repairing script to the smart television; and executing the fault repairing script to perform fault processing.
Compared with the prior art, the invention has the beneficial effects that:
the current fault data are positioned by self-checking and judging the current running state of the intelligent television, and then the server establishes communication connection with the server, so that the server sends a corresponding fault repairing script to the intelligent television according to the current fault data, and the purpose of repairing the fault is achieved; therefore, the invention carries out self-checking fault diagnosis on the intelligent television to locate the problem and automatically repairs the fault caused by software, thereby greatly shortening the troubleshooting time, reducing the after-sale cost and improving the user satisfaction as the link of troubleshooting the after-sale personnel is saved.
Drawings
Fig. 1 is a schematic flowchart illustrating a method for processing a fault of a smart television according to an embodiment of the present invention;
fig. 2 is a flowchart illustrating interaction between an intelligent television and a server according to an embodiment of the present invention;
fig. 3 is a block diagram illustrating a structure of a fault handling apparatus of an intelligent television according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Fig. 1 is a schematic flowchart illustrating a method for processing a fault of a smart television according to an embodiment of the present invention; as shown in fig. 1, when applied to an intelligent television terminal, the fault handling method of the intelligent television specifically includes the following steps:
and S101, when a fault self-checking instruction is obtained, detecting the current running state to obtain a current self-checking data set.
In this embodiment, the self-checking fault instruction may be a periodic self-checking fault instruction set for the smart television, or a self-checking fault instruction sent by a user through a remote controller or a smart terminal, the detection of the current operation state comprises the collection of basic information and state information of the intelligent television, the basic information of the smart television includes but is not limited to a machine number, a MAC, a product model, a product name, a software version and a business account number, the state information includes but is not limited to display, sound, indicator light, remote controller, WIFI, Bluetooth, internet access, USB port, CPU load, CPU temperature, memory usage, memory of each process and CPU occupancy, the current basic information and state information are formed into a current self-checking data set, and caching the current self-checking data set in a file mode, wherein the file content is in a JSON format.
And step S102, analyzing the current self-checking data set and judging whether fault data exist or not.
In this embodiment, each piece of self-inspection data in the current self-inspection data set is compared with corresponding preset state data, and whether an abnormality or a fault exists in the current self-inspection data set is determined.
And step S103, when the fault data exist in the current self-checking data set, establishing communication connection with a server.
Further, establishing a communication connection with a server, comprising: sending an authentication request including the identity identifier of the intelligent television to the server, so that the server authenticates the intelligent television according to the identity identifier; after receiving an authentication pass response sent by the server, sending a connection request to the server; and after receiving a connection response sent by the server according to the connection request, establishing communication connection with the server.
And step S104, sending the fault data to the server, so that the server acquires the matched fault repairing script according to the fault data and sends the fault repairing script to the smart television.
Specifically, the sending the fault data to the server to enable the server to obtain a matched fault repairing script according to the fault data and send the matched fault repairing script to the smart television includes: and sending a fault processing request comprising the fault data to the server, enabling the server to acquire a download address of the matched fault repairing script according to the fault data, and enabling the server to generate a fault processing response from the download address and send the fault processing response to the smart television.
Further, before executing the fault repair script for fault handling, the method further includes: and acquiring the fault repairing script according to the download address in the fault processing response.
And step S105, executing the fault repairing script to carry out fault processing.
With reference to steps S103 to S105, it should be noted that, as shown in fig. 2, after the smart television terminal is started, an HTTP Post request is initiated to the fault debugging development platform of the server, the HTTP Post request carries information such as STBID and MAC of the television terminal, and authentication needs to be performed before initiating a request to the fault debugging development platform. The fault debugging development platform authenticates the digital television terminal request by using an HTTP Digest mode and follows the specification of RFC 2617; the fault debugging open platform sends HTTP Response to the smart television and establishes handshake connection; the intelligent television terminal initiates an HTTP Post request carrying fault data, so that a fault debugging open platform of the server acquires a download address of a matched fault repairing script according to the fault data, and sends an HTTP Response carrying a command download address to the intelligent television; the intelligent television terminal responds to the DownloadResponse, and the intelligent television terminal downloads common. The intelligent television terminal initiates an HTTP request to the fault debugging platform according to the downloading condition and informs the downloading condition; responding the request by the fault debugging development platform; and the television terminal decompresses the common.
In an embodiment of the present invention, when the fault recovery script is a command compression file, executing the fault recovery script to perform fault processing includes: storing the command compression file in a readable and writable storage area; decompressing the command compression file to obtain a shell script file; and executing the command in the shell script file to perform fault processing, and sending a command execution result to the server.
It should be noted that, a command compression packet sent by the fault debugging development platform is received, the format of the command compression packet is zip, and the command compression packet comprises a shell script file and a plurality of files related to the shell script command; storing the received command compression packet file into a readable and writable partition, decompressing and executing a shell script file, wherein the content of the shell file can be any Linux command and the combination thereof; the execution result of the shell command is cached to the specified path in a file mode, and the command output result can be immediately, delayed and not transmitted back according to the requirement of a fault repairing person, if the command is transmitted back, the command is uploaded to a fault debugging development platform by a terminal file transmission subsystem. The terminal file returning subsystem can upload the current self-checking data set and the execution command result data file to a fault debugging development platform of the server.
In an embodiment of the present invention, when the fault data does not exist in the current self-test data set, the method further includes: receiving a checking command set sent by the server; executing the checking command set to obtain checking result parameters; sending the inspection result parameters to the server, so that the server analyzes the inspection result parameters to determine the fault type, and sending a fault processing file matched with the fault type to the smart television; and executing the fault processing file to perform fault processing.
It should be noted that, when the smart television fails and the self-checking program of the smart television does not solve a problem, the server needs to send a corresponding checking command to perform gradual debugging to generate corresponding checking result parameters, and the server can also intercept an operation state picture of the smart television through remote control to investigate the failure state of the smart television; the intelligent television sends the acquired inspection result parameters or the operation state picture to the server, so that the server can search the repair script or the fault processing file matched with the currently diagnosed fault type from the repair script library according to the fault types matched with the various different inspection result parameters and the repair script library formed by the repair scripts corresponding to the different fault types, and the server sends the repair script or the fault processing file matched with the currently diagnosed fault type to the intelligent television, so that the intelligent television executes the fault processing file to perform fault processing.
In an embodiment of the present invention, when the failure data exists in the current self-test data set, before establishing a communication connection with a server, the method further includes: judging whether a target repair script matched with the fault data exists in a local repair script library or not; and when the target repair script exists in the local repair script library, executing the target repair script to perform fault processing.
It should be noted that, in this embodiment, the common fault repairing script is locally stored in the smart television, and when a problem of a common fault occurs, the corresponding target repairing script is directly obtained from the local repairing script library to perform fault processing and repairing, so that time is not required to be taken to extract the target repairing script from the server, and the speed and efficiency of fault processing are further improved.
Compared with the prior art, the invention has the beneficial effects that:
the current fault data are positioned by self-checking and judging the current running state of the intelligent television, and then the server establishes communication connection with the server, so that the server sends a corresponding fault repairing script to the intelligent television according to the current fault data, and the purpose of repairing the fault is achieved; therefore, the invention carries out self-checking fault diagnosis on the intelligent television to locate the problem and automatically repairs the fault caused by software, thereby greatly shortening the troubleshooting time, reducing the after-sale cost and improving the user satisfaction as the link of troubleshooting the after-sale personnel is saved.
Fig. 3 is a block diagram illustrating a structure of a fault handling apparatus of an intelligent television according to an embodiment of the present invention; as shown in fig. 3, when the fault handling apparatus is applied to an intelligent television terminal, the fault handling apparatus of the intelligent television includes:
the self-checking module 310 is configured to, when a fault self-checking instruction is obtained, detect a current operation state to obtain a current self-checking data set;
a determining module 320, configured to analyze the current self-inspection data set and determine whether fault data exists;
the communication module 330 is configured to establish a communication connection with a server when the fault data exists in the current self-test data set;
a sending module 340, configured to send the fault data to the server, so that the server obtains a matched fault repair script according to the fault data and sends the fault repair script to the smart television;
and the execution module 350 is configured to execute the fault repairing script to perform fault processing.
In an embodiment of the invention, the apparatus further comprises: the target repair script judging module is used for judging whether a target repair script matched with the fault data exists in a local repair script library or not; and the target repair script execution module is used for executing the target repair script to perform fault processing when the target repair script exists in the local repair script library.
In an embodiment of the present invention, the communication module 330 includes: the authentication request sending module is used for sending an authentication request comprising the identity identifier of the intelligent television to the server so that the server authenticates the intelligent television according to the identity identifier; the authentication passing response receiving module is used for sending a connection request to the server after receiving the authentication passing response sent by the server; and the connection response receiving module is used for establishing communication connection with the server after receiving a connection response sent by the server according to the connection request.
In an embodiment of the present invention, the sending module 340 includes: and the fault processing request sending module is used for sending a fault processing request comprising the fault data to the server, enabling the server to obtain a download address of the matched fault repairing script according to the fault data, and enabling the server to generate a fault processing response from the download address and send the fault processing response to the smart television.
In an embodiment of the invention, the apparatus further comprises: and the fault repair script acquisition module is used for acquiring the fault repair script according to the download address in the fault processing response.
In an embodiment of the present invention, the executing module 350 includes: the storage module is used for storing the command compression file into a readable and writable storage area; the decompression module is used for decompressing the command compression file to obtain a shell script file; and the first fault processing module is used for executing the command in the shell script file to carry out fault processing and sending a command execution result to the server.
In an embodiment of the invention, the apparatus further comprises: the checking command set receiving module is used for receiving the checking command set sent by the server; the inspection command set executing module is used for executing the inspection command set to obtain inspection result parameters; the inspection result parameter sending module is used for sending the inspection result parameters to the server, so that the server analyzes the inspection result parameters to determine the fault type, and sends a fault processing file matched with the fault type to the smart television; and the second fault processing module is used for executing the fault processing file to perform fault processing.
In another embodiment of the present invention, a computer device is provided, comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, the processor implementing the following steps when executing the computer program: when a fault self-checking instruction is obtained, detecting the current running state to obtain a current self-checking data set; analyzing the current self-checking data set and judging whether fault data exist or not; when the fault data exist in the current self-checking data set, establishing communication connection with a server; sending the fault data to the server, so that the server acquires a matched fault repairing script according to the fault data and sends the matched fault repairing script to the smart television; and executing the fault repairing script to perform fault processing.
In a further embodiment of the invention, a readable storage medium is provided, on which a computer program is stored which, when being executed by a processor, realizes the following steps: when a fault self-checking instruction is obtained, detecting the current running state to obtain a current self-checking data set; analyzing the current self-checking data set and judging whether fault data exist or not; when the fault data exist in the current self-checking data set, establishing communication connection with a server; sending the fault data to the server, so that the server acquires a matched fault repairing script according to the fault data and sends the matched fault repairing script to the smart television; and executing the fault repairing script to perform fault processing.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a non-volatile computer-readable storage medium, and can include the processes of the embodiments of the methods described above when the program is executed. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
It is noted that, in this document, relational terms such as "first" and "second," and the like, may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
Claims (10)
1. A fault processing method of an intelligent television is applied to an intelligent television terminal, and comprises the following steps:
when a fault self-checking instruction is obtained, detecting the current running state to obtain a current self-checking data set;
analyzing the current self-checking data set and judging whether fault data exist or not;
when the fault data exist in the current self-checking data set, establishing communication connection with a server;
sending the fault data to the server, so that the server acquires a matched fault repairing script according to the fault data and sends the matched fault repairing script to the smart television;
and executing the fault repairing script to perform fault processing.
2. The method for processing the fault of the smart tv as claimed in claim 1, wherein when the fault data exists in the current self-test data set, before establishing a communication connection with a server, the method further comprises:
judging whether a target repair script matched with the fault data exists in a local repair script library or not;
and when the target repair script exists in the local repair script library, executing the target repair script to perform fault processing.
3. The method for processing the fault of the intelligent television as claimed in claim 1, wherein the step of establishing a communication connection with the server comprises the following steps:
sending an authentication request including the identity identifier of the intelligent television to the server, so that the server authenticates the intelligent television according to the identity identifier;
after receiving an authentication pass response sent by the server, sending a connection request to the server;
and after receiving a connection response sent by the server according to the connection request, establishing communication connection with the server.
4. The method for processing the fault of the intelligent television according to claim 1, wherein the step of sending the fault data to the server so that the server acquires the matched fault repairing script according to the fault data and sends the fault repairing script to the intelligent television comprises the steps of:
and sending a fault processing request comprising the fault data to the server, enabling the server to acquire a download address of the matched fault repairing script according to the fault data, and enabling the server to generate a fault processing response from the download address and send the fault processing response to the smart television.
5. The method for processing the fault of the intelligent television set according to claim 4, wherein before executing the fault repair script to process the fault, the method further comprises:
and acquiring the fault repairing script according to the download address in the fault processing response.
6. The method for processing the fault of the intelligent television as claimed in claim 4, wherein when the fault repair script is a command compression file, executing the fault repair script to perform fault processing comprises:
storing the command compression file in a readable and writable storage area;
decompressing the command compression file to obtain a shell script file;
and executing the command in the shell script file to perform fault processing, and sending a command execution result to the server.
7. The method for processing the fault of the smart television as claimed in claim 1, wherein when the fault data does not exist in the current self-test data set, the method further comprises:
receiving a checking command set sent by the server;
executing the checking command set to obtain checking result parameters;
sending the inspection result parameters to the server, so that the server analyzes the inspection result parameters to determine the fault type, and sending a fault processing file matched with the fault type to the smart television;
and executing the fault processing file to perform fault processing.
8. The fault processing device of the intelligent television is applied to an intelligent television terminal, and comprises the following components:
the self-checking module is used for detecting the current running state when the fault self-checking instruction is obtained, and obtaining a current self-checking data set;
the judging module is used for analyzing the current self-checking data set and judging whether fault data exist or not;
the communication module is used for establishing communication connection with a server when the fault data exist in the current self-checking data set;
the sending module is used for sending the fault data to the server, so that the server obtains a matched fault repairing script according to the fault data and sends the matched fault repairing script to the smart television;
and the execution module is used for executing the fault repairing script to carry out fault processing.
9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the steps of the method of any of claims 1 to 7 are implemented by the processor when executing the computer program.
10. A readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 7.
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