CN109067893A - Smart machine fault handling method, device, terminal and server - Google Patents
Smart machine fault handling method, device, terminal and server Download PDFInfo
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- CN109067893A CN109067893A CN201810959039.4A CN201810959039A CN109067893A CN 109067893 A CN109067893 A CN 109067893A CN 201810959039 A CN201810959039 A CN 201810959039A CN 109067893 A CN109067893 A CN 109067893A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/025—Services making use of location information using location based information parameters
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Abstract
The disclosure is directed to a kind of smart machine fault handling method, device, terminal and servers, the described method includes: sending detection request to the functional component of smart machine, working condition of the detection request for functional component described in request detection, alternatively, the running parameter for functional component described in request；According to the functional component to the response results of the detection request, the fault type of the functional component is determined, the fault type includes that the functional component working condition is abnormal or the functional component running parameter is abnormal；Fault message is sent to server, the fault message is for identifying the fault type.This method allows user to be directly obtained the fault restoration information of equipment, the significant increase fault restoration efficiency of smart machine, and then improves the usage experience of user.
Description
Technical field
This disclosure relates to computer field, in particular to a kind of smart machine fault handling method, device, terminal and service
Device.
Background technique
With the continuous development of smart home technology, purchases buying in subscriber household and use smart machine increasingly
It is more.Smart machine is in the process of running, in fact it could happen that various abnormal conditions, such as battery exhausts, parts damages etc..
In the related technology, after exception occurs in smart machine, user, which needs artificially to adopt various measures, to be handled.Example
Service calls can be dialed such as user or smart home is brought to after-sales service shop, examined by the related personnel of plant maintenance
The failure cause to confirm smart machine is looked into, and then is repaired for failure cause.
Summary of the invention
The embodiment of the present disclosure provides a kind of smart machine fault handling method, device, terminal and server, the technology
Scheme is as follows.
According to the first aspect of the embodiments of the present disclosure, a kind of smart machine fault handling method is provided, comprising:
Detection request is sent to the functional component of smart machine, the detection request is for functional component described in request detection
Working condition, alternatively, the running parameter for functional component described in request；
According to the functional component to the response results of the detection request, the fault type of the functional component is determined,
The fault type includes that the functional component working condition is abnormal or the functional component running parameter is abnormal；
Fault message is sent to server, the fault message is for identifying the fault type.
The technical solution that the embodiment of the present disclosure provides can include the following benefits:
Smart machine determines the fault type of functional component according to the detection response results of functional component, and to server
Active reporting fault message, so that server can determine the information such as troubleshooting strategy, expense according to fault message simultaneously
Indicate that mobile terminal shows these information to user, so that user can be directly obtained the fault restoration information of equipment,
The significant increase fault restoration efficiency of smart machine, and then improve the usage experience of user.
Further, the response results requested according to the functional component the detection, determine the function part
The fault type of part, comprising:
If the response message that the functional component is returned based on the detection request has not been obtained, it is determined that the function part
The fault type of part is that the functional component working condition is abnormal.
Further, the response results requested according to the functional component the detection, determine the function part
The fault type of part, comprising:
If getting the response message that the functional component is returned based on the detection request, the response is judged
Whether running parameter included in information is in preset parameter area, if not, it is determined that the failure of the functional component
Type is that the functional component running parameter is abnormal.
Further, before the transmission fault message to server, further includes:
According to the fault type, the corresponding event of failure type of the fault type is determined；
It is described to send fault message to server, comprising:
The corresponding event of failure type of the fault type is sent to the server.
According to the second aspect of an embodiment of the present disclosure, a kind of smart machine fault handling method is provided, comprising:
The fault message that smart machine is sent is received, the fault message is for identifying functional component in the smart machine
Fault type；
According to the fault type, determine that fault restoration information, the fault restoration information include in the smart machine
Mark, correcting strategy information and the rehabilitation cost information of the functional component to break down；
The fault restoration information is sent to mobile terminal.
The technical solution that the embodiment of the present disclosure provides can include the following benefits:
Server determines troubleshooting plan according to fault message after the fault message for receiving smart machine transmission
The information such as summary, expense, and indicate that mobile terminal shows these information to user, so that user can be directly obtained equipment
Fault restoration information, the significant increase fault restoration efficiency of smart machine, and then improve the usage experience of user.
Further, described according to the fault type, determine fault restoration information, comprising:
According to the fault type, it is corresponding that the fault type is inquired in preset smart machine fault restoration database
Fault restoration information.
Further, the fault message includes the corresponding event of failure type of the fault type；
It is described according to the fault type, before determining fault restoration information, further includes:
According to the event of failure type, the corresponding fault type of the event of failure type is determined.
According to the third aspect of an embodiment of the present disclosure, a kind of smart machine fault handling method is provided, comprising:
The fault restoration information that server is sent is received, the fault restoration information includes breaking down in smart machine
Mark, correcting strategy information and the rehabilitation cost information of functional component；
The fault restoration information is shown to user.
The technical solution that the embodiment of the present disclosure provides can include the following benefits:
Mobile terminal can show these information after the fault restoration information for receiving server transmission to user, from
And allow the user to be directly obtained the fault restoration information of equipment, the significant increase fault restoration efficiency of smart machine,
And then improve the usage experience of user.
Further, further includes:
According to the fault restoration information, determination can repair the address information in the after-sales service shop of the smart machine；
The address information in the after-sales service shop is shown to user.
Further, described according to the fault restoration information, determination can repair the after-sales service shop of the smart machine
Address information, comprising:
If the correcting strategy instruction in the fault restoration information needs after-sales service shop to repair, set according to the intelligence
The mark of the functional component to break down in standby mark, the smart machine and the location information of mobile terminal, determination can
Repair the address information in the after-sales service shop of the smart machine.
According to a fourth aspect of embodiments of the present disclosure, a kind of smart machine fault treating apparatus is provided, comprising:
Detection module is configured as sending detection request to the functional component of smart machine, and the detection request is for asking
The working condition for detecting the functional component is sought, alternatively, the running parameter for functional component described in request；
First determining module is configured as the response results according to the functional component to the detection request, determines institute
State the fault type of functional component, the fault type includes that the functional component working condition is abnormal or the functional component
Running parameter is abnormal；
Sending module is configured as sending fault message to server, and the fault message is for identifying the failure classes
Type.
Further, first determining module, comprising:
First determines submodule, is configured as that sound of the functional component based on the detection request return is having not been obtained
When answering information, determine that the fault type of the functional component is that the functional component working condition is abnormal.
Further, comprising:
Second determines submodule, is configured as getting the functional component based on described in detection request return
When response message, judge whether running parameter included in the response message is in preset parameter area, if it is not, then
The fault type for determining the functional component is that the functional component running parameter is abnormal.
Further, further includes:
Second determining module is configured as determining the corresponding event of failure of the fault type according to the fault type
Type；
The sending module, is configured as:
The corresponding event of failure type of the fault type is sent to the server.
According to a fifth aspect of the embodiments of the present disclosure, a kind of smart machine fault treating apparatus is provided, comprising:
Receiving module is configured as receiving the fault message that smart machine is sent, and the fault message is described for identifying
The fault type of functional component in smart machine；
First determining module is configured as determining fault restoration information, the fault restoration letter according to the fault type
Breath includes mark, correcting strategy information and the rehabilitation cost information of the functional component to break down in the smart machine；
Sending module is configured as sending the fault restoration information to mobile terminal.
Further, first determining module, comprising:
First determines submodule, is configured as according to the fault type, in preset smart machine fault restoration data
The corresponding fault restoration information of the fault type is inquired in library.
Further, the fault message includes the corresponding event of failure type of the fault type；
Further include:
Second determining module is configured as determining that the event of failure type is corresponding according to the event of failure type
The fault type.
According to a sixth aspect of an embodiment of the present disclosure, a kind of smart machine fault treating apparatus is provided, comprising:
Receiving module is configured as receiving the fault restoration information that server is sent, and the fault restoration information includes intelligence
Mark, correcting strategy information and the rehabilitation cost information of the functional component to break down in energy equipment；
First display module is configured as showing the fault restoration information to user.
Further, further includes:
Determining module is configured as according to the fault restoration information, and determination can repair the dimension after sale of the smart machine
Repair the address information in shop；
Second display module is configured as showing the address information in the after-sales service shop to user.
Further, comprising:
Determine submodule, the correcting strategy instruction being configured as in the fault restoration information needs after-sales service shop to tie up
It is whole according to the mark of the functional component to break down in the mark of the smart machine, the smart machine and movement when repairing
The location information at end, determination can repair the address information in the after-sales service shop of the smart machine.
According to the 7th of the embodiment of the present disclosure the aspect, a kind of terminal is provided, the terminal includes:
Processor；
For storing the memory of the executable instruction of the processor；
Wherein, the processor is configured to executing method described in above-mentioned first aspect or the third aspect.
According to the eighth aspect of the embodiment of the present disclosure, a kind of server is provided, the server includes:
Processor；
For storing the memory of the executable instruction of the processor；
Wherein, the processor is configured to executing method described in above-mentioned second aspect.
According to the 9th of the embodiment of the present disclosure the aspect, a kind of terminal is provided, the terminal includes:
Memory, processor and computer program, the processor run the computer program and execute above-mentioned first
Method described in aspect or the third aspect.
According to the tenth of the embodiment of the present disclosure the aspect, a kind of server is provided, the server includes:
Memory, processor and computer program, the processor run the computer program and execute above-mentioned second
Method described in aspect.
On the one hand according to the tenth of the embodiment of the present disclosure the, a kind of computer readable storage medium is provided, is deposited on the medium
Contain computer program, the method that described program is executed by processor above-mentioned first aspect, second aspect or the third aspect.
It should be understood that above general description and following detailed description be only it is exemplary and explanatory, not
The disclosure can be limited.
Detailed description of the invention
The drawings herein are incorporated into the specification and forms part of this specification, and shows the implementation for meeting the disclosure
Example, and together with specification for explaining the principles of this disclosure.
Fig. 1 is the system architecture diagram for the smart machine fault handling method that the disclosure provides；
Fig. 2 is a kind of flow chart of smart machine fault handling method shown according to an exemplary embodiment；
Fig. 3 is the flow chart of smart machine fault handling method shown according to an exemplary embodiment；
Fig. 4 is the flow chart of smart machine fault handling method shown according to an exemplary embodiment；
Fig. 5 is the flow chart of smart machine fault handling method shown according to an exemplary embodiment；
Fig. 6 is a kind of function structure chart of smart machine fault treating apparatus shown according to an exemplary embodiment；
Fig. 7 is a kind of function structure chart of smart machine fault treating apparatus shown according to an exemplary embodiment；
Fig. 8 is a kind of function structure chart of smart machine fault treating apparatus shown according to an exemplary embodiment；
Fig. 9 is a kind of function structure chart of smart machine fault treating apparatus shown according to an exemplary embodiment；
Figure 10 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment；
Figure 11 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment；
Figure 12 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment；
Figure 13 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment；
Figure 14 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment；
Figure 15 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment；
Figure 16 is a kind of block diagram of the entity of terminal shown according to an exemplary embodiment；
Figure 17 is a kind of block diagram of the entity of server 1700 shown according to an exemplary embodiment；
Figure 18 is a kind of block diagram of terminal 1800 shown according to an exemplary embodiment；
Figure 19 is the block diagram of server 1900 shown according to an exemplary embodiment.
Through the above attached drawings, it has been shown that the specific embodiment of the disclosure will be hereinafter described in more detail.These attached drawings
It is not intended to limit the scope of this disclosure concept by any means with verbal description, but is by referring to specific embodiments
Those skilled in the art illustrate the concept of the disclosure.
Specific embodiment
Example embodiments are described in detail here, and the example is illustrated in the accompanying drawings.Following description is related to
When attached drawing, unless otherwise indicated, the same numbers in different drawings indicate the same or similar elements.Following exemplary embodiment
Described in embodiment do not represent all implementations consistent with this disclosure.On the contrary, they be only with it is such as appended
The example of the consistent device and method of some aspects be described in detail in claims, the disclosure.
In the related technology, after exception occurs in smart machine, user, which needs artificially to adopt various measures, to be handled.This
Smart machine not only is repaired to user and increases many troubles, and also the staff to after-sales service shop is added to many works
It measures.
The disclosure based on the above issues, proposes a kind of smart machine fault handling method, from smart machine to server master
Dynamic reporting fault information, server determine the information such as troubleshooting strategy, expense according to fault message and indicate mobile terminal
These information are shown to user, so that user can be directly obtained the fault restoration information of equipment, significant increase intelligence
The fault restoration efficiency of energy equipment, and then improve the usage experience of user.
Fig. 1 is the system architecture diagram for the smart machine fault handling method that the disclosure provides, as shown in Figure 1, this method relates to
And smart machine, server and mobile terminal.After smart machine breaks down, server is sent by fault message, by taking
Business device determines the information such as correcting strategy and expense according to fault message, and transmits these information to mobile terminal, by mobile whole
It holds to user and shows.Wherein, smart machine can by mobile terminal application be connected to home network, and then again with service
Device is communicated.
Disclosure following embodiment is respectively from the angle of smart machine, server and mobile terminal to the technology of the disclosure
Scheme is illustrated.
Illustrate the treatment process of smart machine side first below.
Fig. 2 is a kind of flow chart of smart machine fault handling method shown according to an exemplary embodiment, this method
Executing subject be above-mentioned smart machine, as shown in Fig. 2, this method comprises:
In step s 201, detection request is sent to the functional component of smart machine, above-mentioned detection request is for requesting inspection
The working condition of above-mentioned functional component is surveyed, alternatively, being used for the running parameter of the above-mentioned functional component of request.
Optionally, above-mentioned functional component can refer to the component that specific function is executed in smart machine, such as temperature sensor
Deng.
Smart machine periodically can send detection request to functional component according to certain time interval, to know function
The working condition or running parameter of energy component.
Optionally, for some functional components, whether work normally and be mainly reflected in working condition, for example, lamp whether
Normally it can light and extinguish.For these functional components, its available working condition.For other function parts
Part, if normal work is mainly reflected on running parameter, such as whether the temperature value that temperature sensor is returned is in normal model
In enclosing, for these functional components, other than obtaining working condition, its available running parameter.
In step S202, according to the response results that above-mentioned functional component requests above-mentioned detection, above-mentioned function part is determined
The fault type of part, above-mentioned fault type include that the functional component working condition is abnormal or the functional component running parameter
It is abnormal.
After each functional component built in smart machine to its sends detection request, functional component feedback may be normally received
Response, it is also possible to response can not be normally received due to functional component failure, result can be true according to response for smart machine
Make the fault type of functional component.
Optionally, smart machine can establish different fault types for each functional component.Illustratively, for temperature
Sensor, smart machine can establish the failure classes such as " temperature sensor can not provide registration ", " temperature sensor registration mistake "
Type.
In step S203, fault message is sent to server, above-mentioned fault message is for identifying above-mentioned fault type.
After smart machine determines the fault type of functional component, the fault type can be identified to server transmission
Fault message.
In the present embodiment, smart machine determines the failure classes of functional component according to the detection response results of functional component
Type, and to server active reporting fault message so that server can be determined according to fault message troubleshooting strategy,
The information such as expense simultaneously indicate that mobile terminal shows these information to user, so that user can be directly obtained the event of equipment
Hinder restoration information, the significant increase fault restoration efficiency of smart machine, and then improves the usage experience of user.
On the basis of the above embodiments, the present embodiment is related to smart machine result determines the mistake of fault type according to response
Journey.
In a kind of optional embodiment, if smart machine is had not been obtained above-mentioned functional component and is asked based on above-mentioned detection
Seek the response message of return, it is determined that the fault type of above-mentioned functional component is that above-mentioned functional component working condition is abnormal.
If the response message that functional component is returned based on above-mentioned detection request can not be got, illustrate the functional component
Working condition it is abnormal, lead to not returning response information, hence, it can be determined that above-mentioned functional component working condition is different
Often.
In another optional embodiment, if getting what above-mentioned functional component was returned based on above-mentioned detection request
Above-mentioned response message, then judge whether running parameter included in above-mentioned response message is in preset parameter area, if
It is no, it is determined that the fault type of above-mentioned functional component is that above-mentioned functional component running parameter is abnormal.
Optionally, the functional component being mainly reflected in working condition whether is worked normally for some, if it can
Feedback response information can then determine that the functional component is working properly.And work is mainly reflected in for some whether work normally
Make the functional component in parameter, after receiving response message, can also further obtain and work included in response message
Parameter, judges whether the running parameter is in preset parameter area content, if be not at, illustrates the work of the functional component
Make abnormal parameters.Illustratively, for temperature sensor, if the non-feedback response information of temperature sensor, " temperature can be determined
Degree sensor can not provide registration ", if temperature sensor has fed back response message, but the temperature value fed back is not preset
It in temperature range, then can determine " temperature sensor registration mistake ".
On the basis of the above embodiments, the present embodiment is related to the process that smart machine generates event of failure.
Optionally, smart machine can be sent when sending fault message to server in the form of event of failure,
Each event of failure can be with a kind of fault type of one functional component of unique identification.
Then before above-mentioned steps S203, further includes:
According to above-mentioned fault type, the corresponding event of failure type of above-mentioned fault type is determined.
Optionally, smart machine can pre-establish the corresponding relationship of fault type and event of failure type, and this is right
Answer relationships synchronization to server, so that server after receiving event of failure type, can be determined according to the corresponding relationship
Be out of order type.
Illustratively, fault type and event of failure type can be one-to-one relationship, such as " temperature sensor without
Method provides registration " correspond to event of failure 1, " temperature sensor registration mistake " corresponds to event of failure 2.
Correspondingly, above-mentioned steps S203 includes:
The corresponding event of failure type of above-mentioned fault type is sent to above-mentioned server.
Smart machine sends fault message in a manner of event of failure to server, it is possible to reduce stream when information is sent
Amount consumption promotes the efficiency that information is sent.
The following are the treatment processes of server side.
Fig. 3 is the flow chart of smart machine fault handling method shown according to an exemplary embodiment, and this method is held
Row main body is above-mentioned server, as shown in figure 3, this method comprises:
In step S301, the fault message that smart machine is sent is received, above-mentioned fault message is for identifying above-mentioned intelligence
The fault type of functional component in equipment.
Optionally, above-mentioned smart machine can be connected to home network by the application on mobile terminal in advance, in turn,
In the present embodiment, smart machine, can be by above-mentioned home network by above-mentioned fault message after determining above-mentioned fault message
It is sent to above-mentioned server.
In step s 302, according to above-mentioned fault type, fault restoration information is determined, above-mentioned fault restoration information includes upper
State the mark, correcting strategy information and rehabilitation cost information of the functional component to break down in smart machine.
Optionally, the correcting strategy information and rehabilitation cost for various fault types can be pre-saved on server
Information, these information can also be updated according to the variation of strategy and cost.
Illustratively, the rehabilitation cost of certain functional component increased, then server can be corresponding by above-mentioned fault type
Reparation at being revised as new rehabilitation cost.
In turn, in this step, server can be determined to break down according to the fault message transmitted by smart machine
Functional component, correcting strategy information and rehabilitation cost information.
In step S303, above-mentioned fault restoration information is sent to mobile terminal.
Server can transmit these information to mobile terminal and show etc. after determining fault restoration information
Reason.
In the present embodiment, server is determined after the fault message for receiving smart machine transmission according to fault message
The information such as troubleshooting strategy, expense, and indicate that mobile terminal shows these information to user, so that user can be direct
Get the fault restoration information of equipment, the significant increase fault restoration efficiency of smart machine, and then improve making for user
With experience.
On the basis of the above embodiments, the present embodiment is related to the process that server determines fault restoration information.
Optionally, server can be looked into preset smart machine fault restoration database according to above-mentioned fault type
Ask the corresponding fault restoration information of above-mentioned fault type.
Optionally, pair of fault type Yu fault restoration information can be saved in above-mentioned smart machine fault restoration database
It should be related to, be specifically as follows mark, correcting strategy information and the rehabilitation cost of fault type with the functional component to break down
The corresponding relationship of information.
Illustratively, above-mentioned intelligence is set there are a record in fault restoration data, and the fault type of this record is
" temperature sensor can not provide registration ", corresponding functional component are identified as " temperature sensor ", and correcting strategy is " replacement temperature
Spend sensor ", rehabilitation cost is " 100 yuan -200 yuan ".
On the basis of the above embodiments, the present embodiment is related to the process that server determines fault type.
Optionally, smart machine can be sent when sending fault message to server in the form of event of failure,
Each event of failure can be with a kind of fault type of one functional component of unique identification.
When then smart machine sends fault message to server, the corresponding failure thing of above-mentioned fault type can be specifically sent
Part type includes the corresponding event of failure type of fault type in that is, above-mentioned fault message.Smart machine is by fault message with event
The mode of barrier event is sent to server, it is possible to reduce flow consumption when information is sent promotes the efficiency that information is sent.
In turn, in the present embodiment, server is before determining fault restoration information according to fault type, can root first
According to above-mentioned event of failure type, the corresponding fault type of above-mentioned event of failure type is determined.
Optionally, smart machine can pre-establish the corresponding relationship of fault type and event of failure type, and this is right
Answer relationships synchronization to server, server sync saves the corresponding relationship.
In turn, it after server receives event of failure type, is closed according to event of failure type is corresponding with fault type
System, determines fault type.
Illustratively, fault type and event of failure type can be one-to-one relationship, such as " temperature sensor without
Method provides registration " correspond to event of failure 1, " temperature sensor registration mistake " corresponds to event of failure 2.
The following are the treatment processes of mobile terminal side.
Fig. 4 is the flow chart of smart machine fault handling method shown according to an exemplary embodiment, and this method is held
Row main body is above-mentioned mobile terminal, as shown in figure 4, this method comprises:
In step S401, the fault restoration information that server is sent is received, above-mentioned fault restoration information includes that intelligence is set
Mark, correcting strategy information and the rehabilitation cost information of the functional component to break down in standby.
In step S402, above-mentioned fault restoration information is shown to user.
Optionally, it after mobile terminal receives fault restoration information from server, can be answered by the way that smart machine is corresponding
For showing above-mentioned fault restoration information.Illustratively, mobile terminal can pop up prompt or warning message by above-mentioned application,
There is exception to prompt or alert certain functional components of user's smart machine.
In the present embodiment, mobile terminal can be shown after the fault restoration information for receiving server transmission to user
These information, so that user can be directly obtained the fault restoration information of equipment, the significant increase event of smart machine
Hinder remediation efficiency, and then improves the usage experience of user.
On the basis of the above embodiments, the present embodiment is related to further determining that the mistake of the fixed address information of after-sales service
Journey.
Fig. 5 is the flow chart of smart machine fault handling method shown according to an exemplary embodiment, as shown in figure 5,
This method further include:
In step S501, according to above-mentioned fault restoration information, determination can repair the after-sales service shop of above-mentioned smart machine
Address information.
In step S502, the address information in above-mentioned after-sales service shop is shown to user.
It optionally, in the specific implementation process, may be by restarting smart machine or upgrading for some fault messages
Failure can be solved in the methods of software systems of smart machine.And occur firmly for other fault messages, such as functional component
Part damage etc., then there is still a need for connection after-sales service shops to be repaired.And user may not know that maintenance store can be repaired after sale
Multiple current failure, does not know the address in after-sales service shop yet.Therefore, in the present embodiment, mobile terminal can be according to above-mentioned event
Hinder restoration information, determination can repair the address in the after-sales service shop of above-mentioned smart machine, and show the after-sales service shop to user
Address.
By above-mentioned processing, can make when the failure of smart machine needs after-sales service shop to be repaired, Yong Huke
To be directly obtained the address information in after-sales service shop, searched manually again without user, so that the operation of user is reduced,
Further promote the usage experience of user.
On the basis of the above embodiments, the present embodiment is related to mobile terminal and determines that the one kind of address in after-sales service shop can
Select mode.
Optionally, if the correcting strategy instruction in above-mentioned fault restoration information needs after-sales service shop to repair, basis
The mark of the functional component to break down in the mark of above-mentioned smart machine, above-mentioned smart machine and the position of above-mentioned mobile terminal
Confidence breath, determination can repair the address information in the after-sales service shop of above-mentioned smart machine.
If certain failures need after-sales service shop to be repaired, it can be identified in correcting strategy and need after-sales service
The information of shop maintenance.In turn, mobile terminal is according to smart machine, the mark of the functional component to break down and location information,
It can determine the address information in after-sales service shop.
Illustratively, mobile terminal by the title of smart machine, the title of the functional component to break down and can work as
It is the location of preceding to be used as keyword, the address information in search engine search after-sales service shop has been adjusted automatically.
Following is embodiment of the present disclosure, can be used for executing embodiments of the present disclosure.It is real for disclosure device
Undisclosed details in example is applied, embodiments of the present disclosure is please referred to.
Fig. 6 is a kind of function structure chart of smart machine fault treating apparatus shown according to an exemplary embodiment, such as
Shown in Fig. 6, which includes:
Detection module 601 is configured as sending detection request to the functional component of smart machine, and the detection request is used for
The working condition of functional component described in request detection, alternatively, the running parameter for functional component described in request.
First determining module 602 is configured as the response results according to the functional component to the detection request, determines
The fault type of the functional component, the fault type include that the functional component working condition is abnormal or the function part
Part running parameter is abnormal.
Sending module 603 is configured as sending fault message to server, and the fault message is for identifying the failure
Type.
Fig. 7 is a kind of function structure chart of smart machine fault treating apparatus shown according to an exemplary embodiment, such as
Shown in Fig. 7, the first determining module 602, comprising:
First determines submodule 6021, is configured as that the functional component is having not been obtained based on detection request return
Response message when, determine that the fault type of the functional component is that the functional component working condition is abnormal.
Fig. 8 is a kind of function structure chart of smart machine fault treating apparatus shown according to an exemplary embodiment, such as
Shown in Fig. 8, the first determining module 602, comprising:
Second determines submodule 6022, is configured as getting what the functional component was returned based on the detection request
When the response message, judge whether running parameter included in the response message is in preset parameter area, if
It is no, it is determined that the fault type of the functional component is that the functional component running parameter is abnormal.
Fig. 9 is a kind of function structure chart of smart machine fault treating apparatus shown according to an exemplary embodiment, such as
Shown in Fig. 9, further includes:
Second determining module 604 is configured as determining the corresponding failure thing of the fault type according to the fault type
Part type.
Sending module 603, is configured as:
The corresponding event of failure type of the fault type is sent to the server.
Figure 10 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment,
As shown in Figure 10, which includes:
Receiving module 1001 is configured as receiving the fault message that smart machine is sent, and the fault message is for identifying
The fault type of functional component in the smart machine.
First determining module 1002 is configured as determining that fault restoration information, the failure are repaired according to the fault type
Complex information includes the mark of the functional component to break down in the smart machine, correcting strategy information and rehabilitation cost letter
Breath.
Sending module 1003 is configured as sending the fault restoration information to mobile terminal.
Figure 11 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment,
As shown in figure 11, the first determining module 1002, comprising:
First determines submodule 10021, is configured as according to the fault type, in preset smart machine fault restoration
The corresponding fault restoration information of the fault type is inquired in database.
Figure 12 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment,
As shown in figure 12, the fault message includes the corresponding event of failure type of the fault type；
Further include:
Second determining module 1004 is configured as determining the event of failure type pair according to the event of failure type
The fault type answered.
Figure 13 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment,
As shown in figure 13, comprising:
Receiving module 1301 is configured as receiving the fault restoration information that server is sent, the fault restoration packet
Include the mark, correcting strategy information and rehabilitation cost information of the functional component to break down in smart machine.
First display module 1302 is configured as showing the fault restoration information to user.
Figure 14 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment,
As shown in figure 14, further includes:
Determining module 1303 is configured as according to the fault restoration information, and determination can repair selling for the smart machine
The address information of maintenance store afterwards.
Second display module 1304 is configured as showing the address information in the after-sales service shop to user.
Figure 15 is the function structure chart of another smart machine fault treating apparatus shown according to an exemplary embodiment,
As shown in figure 15, determining module 1303, comprising:
Determine submodule 13031, the correcting strategy instruction being configured as in the fault restoration information needs to tie up after sale
When repairing shop maintenance, according to the mark of the functional component to break down in the mark of the smart machine, the smart machine and
The location information of mobile terminal, determination can repair the address information in the after-sales service shop of the smart machine.
About the device in above-described embodiment, wherein modules execute the concrete mode of operation in related this method
Embodiment in be described in detail, no detailed explanation will be given here.
Figure 16 is a kind of block diagram of the entity of terminal shown according to an exemplary embodiment, as shown in figure 16, the terminal
Include:
Memory 1601 and processor 1602.
Memory 1601 is used for the executable instruction of storage processor 1602.
Processor 1602 is configured as executing method performed by smart machine or terminal device in above method embodiment
Step.
In the embodiment of above-mentioned terminal, it should be appreciated that processor 1602 can be central processing submodule (English:
Central Processing Unit, referred to as: CPU), can also be other general processors, digital signal processor (English:
Digital Signal Processor, referred to as: DSP), specific integrated circuit (English: Application Specific
Integrated Circuit, referred to as: ASIC) etc..General processor can be microprocessor or the processor is also possible to
Any conventional processor etc., and memory above-mentioned can be read-only memory (English: read-only memory, abbreviation:
ROM), random access memory (English: random access memory, abbreviation: RAM), flash memory, hard disk or solid
State hard disk.SIM card is also referred to as subscriber identification card, smart card, and digital mobile telephone must load onto this card and can use.I.e.
Store the information of digital mobile phone client on computer chip, the contents such as telephone directory of the key of encryption and user.Knot
The step of closing method disclosed in the embodiment of the present disclosure can be embodied directly in hardware processor and execute completion, or use processor
In hardware and software module combination execute completion.
Figure 17 is a kind of block diagram of the entity of server 1700 shown according to an exemplary embodiment, as shown in figure 17,
The server 1700 includes: memory 1701 and processor 1702.
Memory 1701 is used for the executable instruction of storage processor 1702.
Processor 1702 is configured as executing method and step performed by server in above method embodiment.
Figure 18 is a kind of block diagram of terminal 1800 shown according to an exemplary embodiment.Wherein, terminal 1800 can be
Mobile phone, computer, tablet device, personal digital assistant etc..
Referring to Fig.1 8, terminal 1800 may include following one or more components: processing component 1802, memory 1804,
Power supply module 1806, multimedia component 1808, audio component 1810, the interface 1812 of input/output (I/O), sensor module
1814 and communication component 1816.
The integrated operation of the usual controlling terminal 1800 of processing component 1802, such as with display, telephone call, data communication,
Camera operation and record operate associated operation.Processing component 1802 may include one or more processors 1820 to execute
Instruction, to perform all or part of the steps of the methods described above.In addition, processing component 1802 may include one or more moulds
Block, convenient for the interaction between processing component 1802 and other assemblies.For example, processing component 1802 may include multi-media module,
To facilitate the interaction between multimedia component 1808 and processing component 1802.
Memory 1804 is configured as storing various types of data to support the operation in terminal 1800.These data
Example includes the instruction of any application or method for operating in terminal 1800, contact data, telephone book data,
Message, picture, video etc..Memory 1804 can by any kind of volatibility or non-volatile memory device or they
Combination is realized, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), it is erasable can
Program read-only memory (EPROM), programmable read only memory (PROM), read-only memory (ROM), magnetic memory, flash memory
Reservoir, disk or CD.
Power supply module 1806 provides electric power for the various assemblies of terminal 1800.Power supply module 1806 may include power management
System, one or more power supplys and other with for terminal 1800 generate, manage, and distribute the associated component of electric power.
Multimedia component 1808 includes that the touch-control of one output interface of offer between the terminal 1300 and user is aobvious
Display screen.In some embodiments, touching display screen may include liquid crystal display (LCD) and touch panel (TP).Touch panel
Including one or more touch sensors to sense the gesture on touch, slide, and touch panel.The touch sensor can be with
The boundary of a touch or slide action is not only sensed, but also detects duration associated with the touch or slide operation and pressure
Power.In some embodiments, multimedia component 1808 includes a front camera and/or rear camera.When terminal 1800
In operation mode, such as in a shooting mode or a video mode, front camera and/or rear camera can receive the more of outside
Media data.Each front camera and rear camera can be a fixed optical lens system or have focal length and light
Learn zoom capabilities.
Audio component 1810 is configured as output and/or input audio signal.For example, audio component 1810 includes a wheat
Gram wind (MIC), when terminal 1800 is in operation mode, when such as call mode, recording mode, and voice recognition mode, microphone quilt
It is configured to receive external audio signal.The received audio signal can be further stored in memory 1804 or via communication
Component 1816 is sent.In some embodiments, audio component 1810 further includes a loudspeaker, is used for output audio signal.
I/O interface 1812 provides interface, above-mentioned peripheral interface module between processing component 1802 and peripheral interface module
It can be keyboard, click wheel, button etc..These buttons may include, but are not limited to: home button, volume button, start button and
Locking press button.
Sensor module 1814 includes one or more sensors, and the state for providing various aspects for terminal 1800 is commented
Estimate.For example, sensor module 1814 can detecte the state that opens/closes of terminal 1800, the relative positioning of component, such as institute
The display and keypad that component is terminal 1800 are stated, sensor module 1814 can also detect terminal 1800 or terminal 1,800 1
The position change of a component, the existence or non-existence that user contacts with terminal 1800,1800 orientation of terminal or acceleration/deceleration and end
The temperature change at end 1800.Sensor module 1814 may include proximity sensor, be configured in not any physics
It is detected the presence of nearby objects when contact.Sensor module 1814 can also include optical sensor, as CMOS or ccd image are sensed
Device, for being used in imaging applications.In some embodiments, which can also include acceleration sensing
Device, gyro sensor, Magnetic Sensor, pressure sensor or temperature sensor.
Communication component 1816 is configured to facilitate the communication of wired or wireless way between terminal 1800 and other equipment.Eventually
End 1800 can access the wireless network based on communication standard, such as WiFi, 2G or 3G or their combination.It is exemplary at one
In embodiment, communication component 1816 receives broadcast singal or broadcast correlation from external broadcasting management system via broadcast channel
Information.In one exemplary embodiment, the communication component 1816 further includes near-field communication (NFC) module, to promote short distance
Communication.For example, radio frequency identification (RFID) technology, Infrared Data Association (IrDA) technology, ultra wide band can be based in NFC module
(UWB) technology, bluetooth (BT) technology and other technologies are realized.
In the exemplary embodiment, terminal 1800 can be by one or more application specific integrated circuit (ASIC), number
Signal processor (DSP), digital signal processing appts (DSPD), programmable logic device (PLD), field programmable gate array
(FPGA), controller, microcontroller, microprocessor or other electronic components are realized, for executing intelligence in above method embodiment
Method and step performed by energy equipment or terminal device.
In the exemplary embodiment, a kind of non-transitorycomputer readable storage medium including instruction, example are additionally provided
It such as include the memory 1804 of instruction, above-metioned instruction can be executed by the processor 1820 of terminal 1800 to complete the above method.Example
Such as, the non-transitorycomputer readable storage medium can be ROM, random access memory (RAM), CD-ROM, tape, soft
Disk and optical data storage devices etc..
Figure 19 is the block diagram of server 1900 shown according to an exemplary embodiment.Referring to Fig.1 9, server 1900 wraps
Processing component 1922 is included, further comprises one or more processors and memory represented by a memory 1932 money
Source, can be by the instruction of the execution of processing component 1922, such as application program for storing.The application journey stored in memory 1932
Sequence may include it is one or more each correspond to one group of instruction module.In addition, processing component 1922 is configured
To execute instruction, to execute the method in above method embodiment.
Server 1900 can also include the power management that a power supply module 1926 is configured as execute server 1900,
One wired or wireless network interface 1950 is configured as server 1900 being connected to network and an input and output (I/O)
Interface 1958.
In the exemplary embodiment, a kind of non-transitorycomputer readable storage medium including instruction, example are additionally provided
It such as include the memory 1932 of instruction, above-metioned instruction can be executed by the processing component 1922 of server 1900 to complete above-mentioned side
Method.For example, the non-transitorycomputer readable storage medium can be ROM, random access memory (RAM), CD-ROM, magnetic
Band, floppy disk and optical data storage devices etc..
A kind of non-transitorycomputer readable storage medium, when the instruction in the storage medium is by the processing of terminal 1800
When device executes, so that terminal 1800 is able to carry out in above method embodiment the step of method performed by smart machine or terminal device
Suddenly.When the instruction in the storage medium is executed by the processor of server 1900, so that server 19000 is able to carry out
State method and step performed by server in embodiment of the method.
Those skilled in the art after considering the specification and implementing the invention disclosed here, will readily occur to its of the disclosure
Its embodiment.This application is intended to cover any variations, uses, or adaptations of the disclosure, these modifications, purposes or
Person's adaptive change follows the general principles of this disclosure and including the undocumented common knowledge in the art of the disclosure
Or conventional techniques.The description and examples are only to be considered as illustrative, and the true scope and spirit of the disclosure are by following
Claims are pointed out.
It should be understood that the present disclosure is not limited to the precise structures that have been described above and shown in the drawings, and
And various modifications and changes may be made without departing from the scope thereof.The scope of the present disclosure is only limited by appended claims
System.
Claims (25)
1. a kind of smart machine fault handling method characterized by comprising
Detection request is sent to the functional component of the smart machine, the detection request is for functional component described in request detection
Working condition, alternatively, the running parameter for functional component described in request；
According to the functional component to the response results of the detection request, the fault type of the functional component is determined, it is described
Fault type includes that the functional component working condition is abnormal or the functional component running parameter is abnormal；
Fault message is sent to server, the fault message is for identifying the fault type.
2. the method according to claim 1, wherein it is described according to the functional component to it is described detection request
Response results determine the fault type of the functional component, comprising:
If the response message that the functional component is returned based on the detection request has not been obtained, it is determined that the functional component
Fault type is that the functional component working condition is abnormal.
3. the method according to claim 1, wherein it is described according to the functional component to it is described detection request
Response results determine the fault type of the functional component, comprising:
If getting the response message that the functional component is returned based on the detection request, the response message is judged
Included in running parameter whether be in preset parameter area, if not, it is determined that the fault type of the functional component
It is abnormal for the functional component running parameter.
4. method according to claim 1-3, which is characterized in that it is described to server send fault message it
Before, further includes:
According to the fault type, the corresponding event of failure type of the fault type is determined；
It is described to send fault message to server, comprising:
The corresponding event of failure type of the fault type is sent to the server.
5. a kind of smart machine fault handling method characterized by comprising
The fault message that smart machine is sent is received, the fault message is used to identify the event of functional component in the smart machine
Hinder type；
According to the fault type, determine that fault restoration information, the fault restoration information include occurring in the smart machine
Mark, correcting strategy information and the rehabilitation cost information of the functional component of failure；
The fault restoration information is sent to mobile terminal.
6. according to the method described in claim 5, determining that fault restoration is believed it is characterized in that, described according to the fault type
Breath, comprising:
According to the fault type, the corresponding event of the fault type is inquired in preset smart machine fault restoration database
Hinder restoration information.
7. method according to claim 5 or 6, which is characterized in that the fault message includes that the fault type is corresponding
Event of failure type；
It is described according to the fault type, before determining fault restoration information, further includes:
According to the event of failure type, the corresponding fault type of the event of failure type is determined.
8. a kind of smart machine fault handling method characterized by comprising
The fault restoration information that server is sent is received, the fault restoration information includes the function of breaking down in smart machine
Mark, correcting strategy information and the rehabilitation cost information of component；
The fault restoration information is shown to user.
9. according to the method described in claim 8, it is characterized by further comprising:
According to the fault restoration information, determination can repair the address information in the after-sales service shop of the smart machine；
The address information in the after-sales service shop is shown to user.
10. according to the method described in claim 9, determination can repair it is characterized in that, described according to the fault restoration information
The address information in the after-sales service shop of the smart machine, comprising:
If the correcting strategy instruction in the fault restoration information needs after-sales service shop to repair, according to the smart machine
The mark of the functional component to break down in mark, the smart machine and the location information of mobile terminal, determination can repair
The address information in the after-sales service shop of the smart machine.
11. a kind of smart machine fault treating apparatus characterized by comprising
Detection module is configured as sending detection request to the functional component of the smart machine, and the detection request is for asking
The working condition for detecting the functional component is sought, alternatively, the running parameter for functional component described in request；
First determining module is configured as the response results according to the functional component to the detection request, determines the function
Can component fault type, the fault type includes that the functional component working condition is abnormal or functional component work
Abnormal parameters；
Sending module is configured as sending fault message to server, and the fault message is for identifying the fault type.
12. device according to claim 11, which is characterized in that first determining module, comprising:
First determines submodule, is configured as that response letter of the functional component based on the detection request return is having not been obtained
When breath, determine that the fault type of the functional component is that the functional component working condition is abnormal.
13. device according to claim 11, which is characterized in that first determining module, comprising:
Second determines submodule, is configured as getting the response of the functional component based on the detection request return
When information, judge whether running parameter included in the response message is in preset parameter area, if not, it is determined that
The fault type of the functional component is that the functional component running parameter is abnormal.
14. the described in any item devices of 1-13 according to claim 1, which is characterized in that further include:
Second determining module is configured as determining the corresponding event of failure type of the fault type according to the fault type；
The sending module, is configured as:
The corresponding event of failure type of the fault type is sent to the server.
15. a kind of smart machine fault treating apparatus characterized by comprising
Receiving module is configured as receiving the fault message that smart machine is sent, and the fault message is for identifying the intelligence
The fault type of functional component in equipment；
First determining module is configured as determining fault restoration information, the fault restoration packet according to the fault type
Include the mark, correcting strategy information and rehabilitation cost information of the functional component to break down in the smart machine；
Sending module is configured as sending the fault restoration information to mobile terminal.
16. device according to claim 15, which is characterized in that first determining module, comprising:
First determines submodule, is configured as according to the fault type, in preset smart machine fault restoration database
Inquire the corresponding fault restoration information of the fault type.
17. device according to claim 15 or 16, which is characterized in that the fault message includes the fault type pair
The event of failure type answered；
Further include:
Second determining module is configured as determining that the event of failure type is corresponding described according to the event of failure type
Fault type.
18. a kind of smart machine fault treating apparatus characterized by comprising
Receiving module is configured as receiving the fault restoration information that server is sent, and the fault restoration information includes that intelligence is set
Mark, correcting strategy information and the rehabilitation cost information of the functional component to break down in standby；
First display module is configured as showing the fault restoration information to user.
19. device according to claim 18, which is characterized in that further include:
Determining module is configured as according to the fault restoration information, and determination can repair the after-sales service shop of the smart machine
Address information；
Second display module is configured as showing the address information in the after-sales service shop to user.
20. device according to claim 19, which is characterized in that the determining module, comprising:
Determine submodule, the correcting strategy instruction being configured as in the fault restoration information needs after-sales service shop to repair
When, according to the mark and mobile terminal of the functional component to break down in the mark of the smart machine, the smart machine
Location information, determination can repair the address information in the after-sales service shop of the smart machine.
21. a kind of terminal, which is characterized in that the terminal includes:
Processor；
For storing the memory of the executable instruction of the processor；
Wherein, the processor is configured to perform claim requires the method for any one of 1-4 or perform claim that 8-10 is required to appoint
Method described in one.
22. a kind of server, which is characterized in that the server includes:
Processor；
For storing the memory of the executable instruction of the processor；
Wherein, the processor is configured to perform claim requires the described in any item methods of 5-7.
23. a kind of terminal, which is characterized in that the terminal includes:
Memory, processor and computer program, the processor run the computer program perform claim and 1-4 are required to appoint
One method or perform claim requires the described in any item methods of 8-10.
24. a kind of server, which is characterized in that the server includes:
Memory, processor and computer program, the processor run the described in any item methods of claim 5-7.
25. a kind of computer readable storage medium, computer program is stored on the medium, which is characterized in that described program
It is executed by processor the described in any item methods of claim 1-10.
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