WO2020228037A1

WO2020228037A1 - Method and device for pushing information, smart terminal, server, and smart device system

Info

Publication number: WO2020228037A1
Application number: PCT/CN2019/087308
Authority: WO
Inventors: 成云峰
Original assignee: 深圳市欢太科技有限公司; Oppo广东移动通信有限公司
Priority date: 2019-05-16
Filing date: 2019-05-16
Publication date: 2020-11-19
Also published as: CN113366471A

Abstract

The present application relates to the field of Internet of Things. Disclosed are a method and device for pushing information, a smart terminal, a server, and a smart device system. The method comprises: acquiring an identifier of a smart device; transmitting the identifier of the smart device to a terminal server; acquiring fault information and servicing address information returned by the terminal server, where the fault information and the servicing address information are returned on the basis of operating data and location information corresponding to the identifier of the smart device by a supplier server corresponding to the identifier of the smart device under the instruction of the terminal server. On the one hand, a user is capable of solving a fault of the smart device on the basis of the fault information; if solvable, then the fault is solved with reference to the fault information; on the other hand, if the fault cannot be solved, then the device is sent on the basis of the servicing address information to a service station for servicing or a servicing staff member from the service station is contacted for servicing at home, thus reducing time costs of the user searching for a service station by self.

Description

Information push method, device, intelligent terminal, server and intelligent equipment system

Technical field

This application relates to the field of Internet of Things, and more specifically, to an information push method, device, smart terminal, server, and smart device system.

Background technique

Smart home is a residential platform, using integrated wiring technology, network communication technology, security technology, automatic control technology, audio and video technology to integrate the facilities related to home life to build an efficient management system for residential facilities and family schedule affairs, and improve Home safety, convenience, comfort, artistry, and to achieve an environmentally friendly and energy-saving living environment.

However, when the current smart home equipment fails, it needs to be repaired at a repair point, resulting in high repair costs.

Summary of the invention

This application proposes an information push method, device, smart terminal, server, and smart device system to improve the above-mentioned defects.

In the first aspect, an embodiment of the present application provides an information push method, which is applied to a client in a smart terminal of a smart device system, and the system further includes a terminal server. The method includes: acquiring the identification of the smart device; sending the identification of the smart device to the terminal server; acquiring the fault information and repair address information returned by the terminal server, wherein the fault information and repair address information are all The terminal server instructs the vendor server corresponding to the identifier of the smart device to return according to the operating data and location information corresponding to the identifier of the smart device.

In the second aspect, an embodiment of the present application also provides an information push method, which is applied to a terminal server of a smart device system, and the system further includes a smart terminal. The method includes: acquiring the identifier of the smart device sent by the smart terminal; determining the manufacturer server corresponding to the smart device; sending the identifier of the smart device to the manufacturer server, and instructing the manufacturer server according to the smart device The operating data and location information corresponding to the identifier of the returned fault information and repair address information; the fault information and repair address information are sent to the smart terminal.

In the third aspect, the embodiments of the present application also provide an information pushing method, which is applied to a smart device system, and the system includes a smart terminal, a terminal server, and a vendor server. The method includes: the smart terminal obtains the identifier of the smart device, and sends the identifier of the smart device to the terminal server; the terminal server determines the vendor server corresponding to the smart device, and sends the The identifier is sent to the manufacturer’s server; the manufacturer’s server returns fault information and repair address information to the terminal server according to the operating data and location information corresponding to the smart device’s identifier; the terminal server sends the fault information and repair The address information is sent to the smart terminal.

In a fourth aspect, an embodiment of the present application also provides an information push device, which is applied to a client in a smart terminal of a smart device system, and the system further includes a terminal server. The device includes: an identification acquiring unit, a sending unit, and an information acquiring unit. The identification acquiring unit is used to acquire the identification of the smart device. The sending unit is configured to send the identification of the smart device to the terminal server. The information acquiring unit is configured to acquire the fault information and repair address information returned by the terminal server, where the fault information and repair address information indicate that the terminal server indicates that the smart device’s identity corresponds to the manufacturer’s server according to the smart device The operation data and location information corresponding to the device identification are returned.

In a fifth aspect, the embodiments of the present application also provide an information pushing device applied to a terminal server of a smart device system. The system further includes a smart terminal. The device includes: an identification acquiring unit, a determining unit, a query unit, and a sending unit. unit. The identification acquiring unit is used to acquire the identification of the smart device sent by the smart terminal. The determining unit is used to determine the vendor server corresponding to the smart device. The query unit is configured to send the identification of the smart device to the vendor server, and instruct the vendor server to return fault information and maintenance address information according to the operating data and location information corresponding to the identification of the smart device. The sending unit is used to send the fault information and maintenance address information to the smart terminal.

In a sixth aspect, the embodiments of the present application also provide a smart terminal, which is applied to a smart device system. The system further includes a terminal server. The smart terminal includes: one or more processors; a memory; and one or more applications A program, wherein the one or more application programs are stored in the memory and configured to be executed by the one or more processors, and the one or more programs are configured to execute the above method.

In a seventh aspect, an embodiment of the present application also provides a server, which is applied to a smart device system, the system further includes a smart terminal, and the server includes: one or more processors; a memory; one or more application programs, The one or more application programs are stored in the memory and configured to be executed by the one or more processors, and the one or more programs are configured to execute the above-mentioned method.

In an eighth aspect, an embodiment of the present application also provides a smart device system, including: a smart terminal, a terminal server, and a vendor server. The smart terminal is used to obtain the identification of the smart device and send the identification of the smart device to the terminal server; the terminal server is used to determine the vendor server corresponding to the smart device, and to send the The device identifier is sent to the vendor server; the vendor server is configured to return fault information and maintenance address information to the terminal server according to the operating data and location information corresponding to the smart device identifier; the terminal server, and It is used to send the fault information and repair address information to the smart terminal.

In a ninth aspect, embodiments of the present application also provide a computer-readable medium, and the computer-readable storage medium stores program code, and the program code can be invoked by a processor to execute the foregoing method.

Compared with the prior art, in the solution provided by this application, the smart terminal obtains the identification of the smart device and sends the identification of the smart device to the terminal server. The terminal server sends the identification of the smart device to the vendor server, and the vendor server corresponds to the identification of the smart device The operating data and location information of the system determine the fault information and repair address information, and send the fault information and repair address information to the intelligent terminal. Therefore, the user can check the fault information and repair address information through the user terminal. On the one hand, the user can solve the fault of the smart device through the fault information, and if it can be solved, the fault can be solved under the reference of the fault information; another On the other hand, if the fault cannot be solved, the equipment can be sent to the repair shop for repair based on the repair address information or contact the maintenance staff of the repair shop for on-site repair. The repair address information can reduce the time cost of the user to find the repair place by himself. , The user can accurately and quickly describe the fault of the smart device based on the fault information, which can further reduce communication costs.

Description of the drawings

In order to more clearly describe the technical solutions in the embodiments of the present application, the following will briefly introduce the drawings needed in the description of the embodiments. Obviously, the drawings in the following description are only some embodiments of the present application. For those skilled in the art, other drawings can be obtained based on these drawings without creative work.

FIG. 1 shows an application network environment diagram of an information push method and device proposed in an embodiment of the present application;

FIG. 2 shows an application network environment diagram of an information push method and device proposed by another embodiment of the present application;

FIG. 3 shows a method flowchart of an information push method proposed in an embodiment of the present application;

FIG. 4 shows a schematic diagram of an operation interface of a smart device in a client according to an embodiment of the present application;

FIG. 5 shows a method flowchart of an information push method proposed by another embodiment of the present application;

Fig. 6 shows a block diagram of a smart device system proposed in an embodiment of the present application;

FIG. 7 shows a method flow chart of an information push method proposed by another embodiment of the present application;

Fig. 8 shows a block diagram of a smart device system proposed by another embodiment of the present application;

FIG. 9 shows a method flow chart of an information push method proposed in yet another embodiment of the present application;

FIG. 10 shows a block diagram of a smart device system proposed by another embodiment of the present application;

FIG. 11 shows a method flow chart of an information push method proposed in yet another embodiment of the present application;

FIG. 12 shows a block diagram of a smart device system proposed in another embodiment of the present application;

FIG. 13 shows an interaction diagram between a smart terminal, a terminal server, and a vendor server in a smart device system according to an embodiment of the present application;

FIG. 14 shows a block diagram of a module of an information pushing device proposed in an embodiment of the present application;

FIG. 15 shows a block diagram of a module of an information pushing device proposed in another embodiment of the present application;

FIG. 16 shows a block diagram of a module of a smart terminal proposed in an embodiment of the present application;

FIG. 17 shows a block diagram of a terminal server according to an embodiment of the present application;

FIG. 18 shows a block diagram of a smart device system proposed in an embodiment of the present application;

Fig. 19 shows a storage unit for storing or carrying program code for implementing the information pushing method according to the embodiment of the present application.

Detailed ways

In order to enable those skilled in the art to better understand the solutions of the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application.

The Internet of Things is a network concept that extends and expands its user end to any item and item for information exchange and communication based on the "Internet concept". With the development of IoT technology, some scenarios can be configured in the IoT system. For the configuration scenario, multiple smart devices can be involved, and multiple smart devices have a certain linkage relationship and can work together.

Among them, smart devices can be projectors, projection screens, smart lights, smart sockets, human sensors, door and window sensors, wireless switches, air conditioners, smoke alarms, smart curtain motors, and smart terminals such as air purifiers and smart speakers. In one manner, as shown in the smart device system shown in FIG. 1, the smart terminal 100 that plays a control role can realize data interaction with the smart device 99 by directly establishing a wireless connection with the router. Furthermore, the smart terminal 100 can also realize data interaction with the smart device 99 through the data link between the cloud and the router after establishing a connection with the cloud. As another way, as shown in the smart device system shown in FIG. 2, the smart device 99 can establish a wireless connection with the router through the gateway 98. Among them, the data interaction may include the smart terminal sending a control instruction to the smart device, and may also include the smart device returning status information to the smart terminal or returning the instruction execution result. Among them, the data interaction between the smart terminal and the smart device can be triggered by a client installed in the smart terminal.

Specifically, a client is installed in the smart terminal 100. The client may be an application corresponding to a certain device manufacturer, and can control multiple smart devices corresponding to the device manufacturer. In addition, because the manufacturer’s product includes multiple devices, and the client can be used as a control architecture for multiple devices corresponding to the manufacturer, the control and interactive functions of each device need to install a plug-in for each device, as shown in Figure 1. As shown, assuming that two smart devices 99 are from one device manufacturer, they can both be controlled by the client. However, because the two smart devices 99 belong to different types of products, for example, one is a TV of brand x and the other It’s a refrigerator of brand x, or different signal products of the same type, for example, one is a TV of brand x of m1 model, and the other is a TV of brand x of m2 model, in order to control two devices, The plug-in corresponding to each device needs to be installed separately. As shown in Figures 1 and 2, it can be that the control plug-in 1 and the control plug-in 2 respectively control two different smart devices.

However, the inventor found in his research that in the existing smart device system, smart terminals cannot adapt to smart home appliances of various manufacturers and brands. We can only develop smart home appliances that can communicate with smart terminals while developing smart terminals. , The cost is huge. Since the communication protocols and transmission principles of smart home appliances and smart terminals of different manufacturers are not the same, many equipment manufacturers have applied for technical protection or encrypted the communication between smart home appliances and smart terminals. The smart terminals of the existing solutions need to install applications from various manufacturers to be able to communicate with multiple manufacturers’ servers and communicate with various smart devices. Otherwise, they cannot connect to or obtain from the smart appliances of various manufacturers. To the operating information of the device.

In addition, the existing solution does not obtain the user's geographic location, and the maintenance service point may be far away from the user, resulting in increased maintenance costs for the user.

Therefore, in order to overcome the aforementioned shortcomings, an embodiment of the present application provides an information push method, as shown in FIG. 3, which is applied to the client in the smart terminal of the smart device system. Specifically, the method includes: S301 to S303.

S301: Obtain the identification of the smart device.

The identification of the smart device may be the device number or physical address of the smart device and other information used to uniquely identify the identity of the smart device.

Specifically, a client is installed in the smart terminal, and the user can add the identification of the smart device through the client, and can also realize the network access operation of the smart device through the client. The client includes an interactive interface, and the interactive interface includes The identification of the smart device added by the user, and the identification of each smart device corresponds to a manipulation interface, for example, each manipulation interface may be a card. As shown in Figure 4, each card corresponds to a device, as shown in Figure 4, device 1, device 2, device 3, etc., which can be the identification of the card or the identification of the smart device. The user clicks on the device 1 The card can obtain the touch operation to the device 1. The touch operation can be used to open the control page corresponding to the device 1, or it can be used to perform other operations on the device 1. Specifically, it can be customized according to requirements. set up.

When performing the network access operation of the smart device, after the smart terminal obtains the identification of the smart device, it sends the identification of the smart device to the terminal server for storage. It should be noted that both the smart terminal and the terminal server can determine the model, manufacturer and other information of the smart device through the identification of the smart device. As an implementation manner, the identifier of the smart device may include description information of the smart device, and the description information includes the model and manufacturer information of the smart device. As another implementation manner, the identification of the smart device may also be the model of the smart device, and the smart terminal and the terminal server can find the manufacturer information of the smart device according to the model of the smart device.

S302: Send the identifier of the smart device to the terminal server.

A network connection can be established between the smart terminal and the terminal server through a gateway. For example, both the smart terminal and the terminal server are connected to the gateway, the smart terminal sends data to the gateway, and the gateway sends the data to the terminal server. In addition, the terminal server serves as a data server for the client installed in the smart terminal, and can store data generated by the user's various operations in the client. Specifically, the user can log in to the client with a user account and log in to the client. Various operations are performed in the client, for example, controlling a certain smart device to perform certain operations, and then the data corresponding to the operation is stored in the terminal server corresponding to the user account.

The purpose of the smart terminal sending the identification of the smart device to the terminal server may be to request the terminal server to inquire whether the smart device is malfunctioning.

As an implementation manner, the smart terminal sends the identification of the smart device to the terminal server through a query request. Wherein, the query request may be input by the user while operating the client of the smart terminal. Specifically, it may be the user inputting the query request in the operation interface corresponding to the identification of the smart device in the client, and the client makes the query request. Send to the terminal server, where the query request includes the identification of the smart device. For example, when the user uses the client to operate the smart device, the smart device has a fault, and the fault reminder information is displayed through the client. The user clicks the fault query button corresponding to the fault reminder information to enter the smart device’s Identifies the corresponding query request.

In addition, the smart terminal can also send a query request every predetermined time interval, where the predetermined time interval can be a time interval set by the user according to needs, or a time interval set by the manufacturer corresponding to the smart device . For example, in order to better serve the user, the manufacturer corresponding to the smart device needs to obtain the user's usage of the smart device at a certain interval, and then a time interval can be set. Each time the interval is reached, a query request is obtained to query the intelligence. Whether the equipment is faulty.

S303: Obtain fault information and repair address information returned by the terminal server.

Wherein, the fault information and repair address information are returned by the terminal server instructing the manufacturer server corresponding to the identification of the smart device according to the operating data and location information corresponding to the identification of the smart device.

As an implementation manner, when the vendor server uses the operating data and location information corresponding to the identifier of the smart device, the operating data and location information of the smart device acquired by the vendor server are sent by the terminal server. Specifically, the terminal server obtains the identification of the smart device and the operating data and location information of the smart device sent by the smart terminal, and forwards them to the vendor server. Specifically, how the smart terminal obtains the operating data and location information of the smart device will be described in subsequent embodiments.

As another implementation manner, after obtaining the identification of the smart device, the terminal server can determine the vendor server corresponding to the smart device, and the smart device can communicate with the corresponding vendor server, and the operating data of the smart device And location information is sent to the manufacturer's server and stored. The terminal server sends the identification of the smart device to the vendor server, and after obtaining the identification of the smart device, the vendor server finds the operating data and location information corresponding to the identification of the smart device. Specifically, it will be described in the subsequent embodiments.

After obtaining the operating data and location information corresponding to the identification of the smart device, the manufacturer server obtains the fault information of the smart device according to the identification and operating data of the smart device, and determines maintenance address information according to the location information.

Specifically, the manufacturer's server corresponds to standard data of multiple smart devices, where the standard data is the operating data of the smart device when the smart device is operating normally, that is, when there is no failure. The manufacturer’s server finds the standard data corresponding to the smart device’s identity in the stored standard data of the multiple smart devices according to the smart device’s identity, and runs the standard data corresponding to the smart device’s identity and the smart device’s identity. The data is matched, so that it is possible to obtain which specific parameter in the operating data is different from the standard value of the parameter in the standard data, so as to obtain the fault information of the smart device. Wherein, the fault information may be a description of the current fault.

In addition, the manufacturer's server stores description information of multiple repair shops corresponding to each smart device. The description information of the repair shop includes address information and contact information of the repair shop. The manufacturer's server obtains the location information corresponding to the smart device, determines the distance between the smart device and each repair shop according to the location information and the address information of each repair shop, and uses the repair address whose distance meets the preset conditions as Maintenance address information corresponding to the location information. Among them, the preset condition can be set by the user according to the demand. For example, it can be the farthest, the closest, or the moderate distance. In the embodiment of the present application, using the maintenance address whose distance satisfies a preset condition as the maintenance address information corresponding to the location information includes: using the maintenance address with the closest distance as the maintenance address information corresponding to the location information. Among them, the maintenance address information may include the address of the maintenance office, and may also include the contact information of the maintenance office.

Wherein, the location information corresponding to the smart device may be acquired in a manner that a location acquisition module is provided in the smart device, for example, a GPS positioning module. Then the location information obtained by the location obtaining module is used as the location information of the smart device. In addition, if the location information of the smart device is acquired by the smart terminal and sent to the terminal server, and sent by the terminal server to the manufacturer's server of the smart device, the location information of the smart device may be the location information of the smart terminal, specifically In this case, it may be that the smart terminal uses the current location information of the smart terminal as the location information of the smart device, which is specifically described in the subsequent embodiments.

Please refer to FIG. 5, which shows an information push method provided by an embodiment of the present application, which is applied to the client in the smart terminal of the smart device system. Specifically, the method includes: S501 to S505.

S501: Obtain the identification of the smart device.

S502: Determine the target device SDK plug-in corresponding to the identifier of the smart device.

Among them, the SDK (Software Development Kit) plug-in is generally a collection of development tools when building application software, such as a specific software package, software framework, hardware platform, and operating system. Specifically, if multiple access interfaces are integrated in the SDK plug-in, the smart terminal can be connected to the smart device through the integrated access interface. In addition, each smart device corresponds to one SDK plug-in. As an implementation manner, the SDK plug-ins corresponding to smart devices of the same manufacturer are the same.

The device SDK plug-in integrates the communication protocol between the smart device and the smart terminal, and the device SDK plug-in is used to implement data interaction and communication between the smart device and the smart terminal.

Specifically, multiple device SDK plug-ins are installed in the smart terminal, and each device SDK plug-in corresponds to a smart device, and the smart terminal can communicate with the corresponding smart device through the device SDK plug-in.

As shown in FIG. 6, smart devices of different manufacturers correspond to different device SDKs. Specifically, the corresponding relationship between the device SDK and the smart device is stored in the smart terminal. For example, as shown in Table 1 below:

Table 1

设备标识Equipment Identity	厂商标识Vendor logo	SDK插件标识SDK plug-in ID
智能设备ASmart device A	厂商AVendor A	厂商A设备SDKVendor A Device SDK
智能设备BSmart device B	厂商BVendor B	厂商B设备SDKVendor B Device SDK
智能设备CSmart Device C	厂商CVendor C	厂商C设备SDKVendor C Device SDK
智能设备DSmart device D	厂商DVendor D	厂商D设备SDKVendor D Device SDK

In addition, different smart device IDs may correspond to the same manufacturer ID, that is, different devices belonging to the same manufacturer, and the same SDK plug-in corresponding to the same manufacturer ID, different devices under the same manufacturer can be Use the same SDK plugin.

After obtaining the identifier of the smart device, the client terminal searches for the device SDK plug-in corresponding to the identifier of the smart device in the corresponding relationship between the device SDK and the smart device, as the target device SDK plug-in.

S503: Obtain the operating data and location information sent by the smart device through the target device SDK plug-in.

As an implementation manner, the smart device may send the running data of the smart device to the smart terminal through the target device SDK plug-in every certain period of time, and then the smart terminal will store the acquired running data. Specifically, it may be It is stored corresponding to the time point of the received operating data, so that the operating data acquired at a certain time point can be correspondingly stored. It may also be that the operating data is stored in the smart device or in the manufacturer's server corresponding to the smart device, and the smart terminal sends an operating data acquisition request to the smart device, and the smart device obtains its own operating data from the corresponding manufacturer's server , And send to the smart terminal through the target device SDK plug-in.

As another implementation manner, the smart device responds to the data acquisition request sent by the smart terminal and sends the current operating data of the smart device to the smart terminal.

In addition, the location information can reflect the current physical location of the smart device, and the location information can be the location information of the positioning module in the smart device or the location information of the smart terminal. Specifically, in some embodiments, the smart terminal obtains the communication connection mode between the smart terminal and the smart device, determines whether the communication connection mode is a preset mode, and if so, uses the current physical address of the smart device as the The location information of the smart device; if it is not, the physical address collected by the positioning module in the smart device is obtained as the location information of the smart device.

Among them, a specific implementation manner for determining whether the communication connection mode is a preset mode may be to determine whether the smart terminal and the smart device are connected through short-range communication, where the short-range communication includes Bluetooth, Wi-Fi direct, NFC, etc. The communication mode, if it belongs to the short-range communication, it is determined that the communication connection mode is the preset mode, otherwise, it is determined that the communication connection mode is not the preset mode.

In addition, the specific implementation manner for determining whether the communication connection mode is the preset mode may be to determine whether the smart terminal and the smart device are located in the same local area network, if so, then the communication connection mode is determined to be the preset mode, otherwise, it is determined The communication connection method is not a preset method.

When the communication connection mode between the smart terminal and the smart device is a preset mode, and the distance between the smart terminal and the smart device is relatively short, the smart terminal uses its physical address as the location information of the smart device. In the case that the communication connection between the smart terminal and the smart device is not a preset method, indicating that the distance between the two is relatively long, the smart terminal sends a location acquisition instruction to the smart device through the target device SDK plug-in. The location module obtains the current physical address as the location information of the smart device, and sends it to the smart terminal through the target device SDK plug-in.

S504: Send the identification, operation data and location information of the smart device to the terminal server.

In addition, the terminal server can record the location information of the smart device acquired each time, the smart terminal can record the location information of the smart device acquired each time, and it can also record the location information of the smart device every time it is sent to the terminal. Server sending record storage. After obtaining the location information of the smart device, the smart terminal determines whether the location information of the smart device has been sent to the terminal server before. If so, it is determined whether the location information obtained this time is consistent with the location information obtained before, and if it is consistent , The smart terminal only sends the operating data of the smart device to the terminal server. After the terminal server does not find the location information in the data acquired this time, it can use the previously acquired location information as the location of the smart device this time information. Thus, it is possible to avoid repeatedly sending the same location information to the terminal server.

S505: Acquire fault information and repair address information returned by the terminal server.

The terminal server sends the identification of the smart device, the operating data and location information of the smart device to the manufacturer’s server, and the manufacturer’s server determines the fault information of the smart device according to the standard data corresponding to the identification of the smart device and the operating data of the smart device, and according to the The location information determines the repair address information.

Wherein, the terminal server sends the identification of the smart device and the operating data and location information of the smart device to the manufacturer’s server by determining the manufacturer’s fault query SDK plug-in corresponding to the smart device’s identification, and using the manufacturer’s fault query SDK plug-in The identification of the smart device and the operating data and location information of the smart device are sent to the vendor server corresponding to the smart device.

Among them, the manufacturer's fault query SDK plug-in is similar to the aforementioned device SDK plug-ins. The difference is that the manufacturer's fault query SDK plug-in provides an access interface for the communication channel between the terminal server and the manufacturer's server. Specifically, multiple vendor fault query SDK plug-ins are installed in the terminal server, and each vendor fault query SDK plug-in corresponds to a vendor fault server. The terminal server communicates with the vendor server corresponding to the vendor fault query SDK plug-in through the vendor fault query SDK plug-in. .

As shown in Figure 6, different vendors' servers correspond to different vendors' fault query SDK plug-ins.

Specifically, the terminal server generates the operating feature information, operating status information, and user usage habit information of the smart device based on the above-mentioned operating data and location information of the smart device, and then queries the operating feature information, operating status information and user usage habit information through the manufacturer’s fault query The SDK plug-in is sent to the vendor server. According to the data sent by the terminal server, the manufacturer’s server matches the model of the smart device and compares it with the standard data of the smart device to analyze whether an abnormality or failure occurs during the operation of the smart device. If an abnormality or failure is identified, It is further divided into which module of the smart device has failed. The manufacturer's server generates a fault report, and finds the address and contact information of the nearest maintenance point to the user through the location information, and returns the above information to the terminal server. The terminal server then returns the fault information and repair address information obtained from the manufacturer's server to the smart terminal, and the smart terminal notifies the user of the fault alarm, the fault report and the contact information of the repair point address.

In the embodiment of the present application, the smart terminal is connected and communicated with equipment and fault query systems of various manufacturers through the manufacturer's SDK. It improves the connection compatibility between smart terminals and smart device manufacturers, reduces access and development and production costs, and greatly reduces user costs. Unlike the prior art, smart terminals cannot adapt to smart devices of different manufacturers. If different manufacturers develop their own apps, users need to install smart terminal apps of various brand manufacturers in the smart terminal, which increases the user's use cost.

In the overall solution, the communication logic between the smart terminal and the manufacturer's SDK is opaque and imperceptible to the user. After installing a client, users can monitor the status of smart home appliances of different manufacturers and obtain fault conditions. At the same time, they only need to install one client to obtain the nearest repair points of different manufacturers.

In the home appliance industry, users have become accustomed to buying products of well-known brands from well-known manufacturers. In the embodiments of this application, the developers of smart terminals do not need to develop and sell their own home appliances. Instead, they can access smart home appliance SDKs of different manufacturers and adapt to different Brand manufacturer product failure system. You don't need to develop your own home appliances to produce home appliances, avoiding possible economic risks caused by poor home appliance sales.

Please refer to FIG. 7, which shows an information push method provided by an embodiment of the present application, which is applied to the client in the smart terminal of the smart device system. Specifically, the method includes: S701 to S705.

S701: Obtain the identification of the smart device.

S702: Determine the target device application corresponding to the identifier of the smart device.

S703: Obtain the running data and location information through the target device application.

S704: Send the identification, operation data and location information of the smart device to the terminal server.

S705: Obtain fault information and repair address information returned by the terminal server.

In the embodiment of this application, the method embodiment corresponding to FIG. 5 is roughly the same, and the difference includes at least the way of obtaining the operating data and location information corresponding to the identification of the smart device is different, that is, the smart device sends the operating data and location information The way to the smart terminal is different.

Specifically, in the embodiment of the present application, the smart device and the smart terminal do not communicate through the SDK plug-in, but communicate through the device application. Specifically, multiple device applications are installed in the smart terminal, and, as shown in FIG. 8, different smart devices may correspond to different device applications. As an implementation manner, smart devices of different models of the same manufacturer are installed The corresponding device applications are the same, that is, each manufacturer corresponds to a device application, and the device application integrates the operation interfaces of multiple products under the corresponding manufacturer.

Then, the application correspondence relationship of the device application identifier corresponding to the identifier of each smart device is stored in the smart terminal. Then, in S702, the smart terminal determines in the application correspondence relationship after obtaining the identification of the smart device The device application corresponding to the identification of the smart device serves as the target device application. Specifically, after the user purchases the smart device, the device application corresponding to the smart device is first downloaded in the client terminal of the user's smart terminal.

Then, in S703, the smart terminal obtains the operating data and location information through the target device application. Specifically, the client invokes the target device application to access the smart device, thereby obtaining the operating data and location information of the smart device. Since users may have purchased smart devices of different brands, they have installed multiple device applications of corresponding manufacturer brands, so multiple device applications can easily cause users to forget which device application to use to operate the required intelligence Equipment, increase the user's use cost.

Therefore, a first background process is established in the client, and a second background process is also set in each device application. The first background process and the second background process are both service processes. Specifically, the service A process can be an application component that can perform long-running operations in the background without a user interface. The service can be started by other application components (such as Activity). Once the service is started, it will always run in the background, even if the component (Activity) that started the service is destroyed.

In addition, there may be multiple smart devices, and the first background process can establish a communication connection with the second background process of each smart device.

Therefore, the client establishes a first background process running in the background that is unaware of the user, and the device application of the smart device also establishes a second background process that is unaware of the user. The first background process uniformly manages the device applications of each manufacturer. The data communication between the users integrates the operating data and location information of all the user's smart devices into the client of a smart terminal.

Therefore, a specific implementation manner for obtaining the operating data and location information through the target device application may be: establishing a communication connection between the first background process and the second background process of the target device application; The communication connection between the first background process and the second background process obtains the operating data and location information. Therefore, by acquiring the operating data and location information of multiple smart devices through processes running in the background, other operations that disturb the user can be avoided, and the management of all applications through the client can also reduce the user's management cost.

For parts that are not described in detail in the foregoing steps, reference may be made to the foregoing embodiments, and details are not described herein again.

Please refer to FIG. 9, which shows an information pushing method provided by an embodiment of the present application, which is applied to the client in the smart terminal of the smart device system. Specifically, the method includes: S901 to S905.

S901: Obtain the identification of the smart device.

S902: Determine the monitoring module corresponding to the identifier of the smart device.

S903: Obtain the operating data and location information through the monitoring module.

Wherein, the monitoring module may be a data transceiving module, which can communicate with the smart terminal, specifically, can communicate with the client of the smart terminal. As an implementation manner, the monitoring module communicates with the client of the smart terminal through an API interface or SDK plug-in, and the client, as the data access, interaction and management application of the monitoring module, can obtain the monitoring module's advance information from the monitoring module. The obtained operating data and location information of the smart device.

As an implementation manner, smart devices may include multiple smart devices, and each smart device corresponds to one monitoring module, or multiple smart devices correspond to one monitoring module, that is, the number of smart devices and monitoring modules can be equal, that is, Each monitoring module corresponds to one smart device, and the number may not be equal, so one monitoring module can correspond to multiple smart devices.

Specifically, the monitoring module may be an external device of the smart device, that is, if the monitoring module is not set inside the smart device, it may be that multiple smart devices in similar locations are connected to the same monitoring module. In addition, it is also possible that the monitoring module is arranged inside the smart device, and then one smart device corresponds to one monitoring module. Multiple monitoring modules are uniformly managed by the client of the smart terminal. Specifically, the smart terminal obtains the identification of the smart device corresponding to each monitoring module in advance, and then the smart terminal obtains the identification of the smart device and searches according to the identification of the smart device Go to the monitoring module corresponding to the identifier, and then send a data acquisition request to the found monitoring module. After receiving the request, the monitoring module obtains the operating data and location information corresponding to the smart device identifier and sends it to the smart terminal .

As shown in Figure 10, since different manufacturers use the same monitoring module, the client of the smart terminal can be used to uniformly manage and communicate with the smart devices of different manufacturers, and the user only needs to install one client. The smart devices of various manufacturers transmit the operating status and identification to the smart terminal through a unified module, and the smart terminal transmits the information to the terminal server. The terminal server obtains fault reports and maintenance information by calling the fault sdk of each manufacturer.

S904: Send the identification, operation data and location information of the smart device to the terminal server.

S905: Obtain fault information and repair address information returned by the terminal server.

Refer to FIG. 11, which shows an information push method provided by an embodiment of the present application, which is applied to the terminal server of the above-mentioned smart device system. Specifically, the method includes: S1101 to S1104.

S1101: Obtain the identifier of the smart device sent by the smart terminal.

S1102: Determine the vendor server corresponding to the smart device.

S1103: Send the identification of the smart device to the vendor server, and instruct the vendor server to return fault information and repair address information according to the operating data and location information corresponding to the identification of the smart device.

Specifically, obtaining the operating data and location information corresponding to the identification of the smart device; sending the identification, operating data, and location information of the smart device to the vendor server, and instructing the vendor server according to the identification of the smart device And operating data to determine the failure information, and determine the maintenance address information based on the location information.

As an implementation manner, the operating data and location information of the smart device may not be sent to the terminal server through the smart terminal, but directly obtained by the smart device by the manufacturer's server. Specifically, the terminal server sends the identifier of the smart device to the vendor server, instructs the vendor server to obtain the operating data and location information corresponding to the identifier of the smart device according to the identifier of the smart device, and according to the smart device The identification and operation data of the equipment determine the fault information, and the repair address information is determined according to the location information.

Specifically, when the user uses the smart home appliance for the first time, for example, when the smart device is connected to the network for the first time, a user ID is set inside the smart device. The user ID can be used as the ID of the smart device, or the user ID can be combined with The identification of the smart device is bound. Then, when the user adds a smart device to the client, the smart device's identification and user identification are sent to the terminal server, and the terminal server stores the user identification and the smart device's identification correspondingly, so that the terminal server can The identities of multiple smart devices corresponding to the user identities are obtained.

The smart device is connected to the gateway, and the gateway sends the operating data and location information of the smart device to the manufacturer's server corresponding to the smart device. Specifically, the user enters the user ID in the client of the smart terminal, and sends the user ID to the terminal server. The terminal server searches for the IDs of multiple smart devices corresponding to the high user IDs, and finds each of the smart devices through the IDs of the smart devices. Vendor server, where smart devices of the same vendor correspond to the same vendor server, and then the terminal server sends the identifiers of the smart devices belonging to the same vendor server to the corresponding vendor server.

As shown in Figure 12, assuming that the identification of the smart device corresponding to the user id includes the smart home appliance of manufacturer A, the smart home appliance of manufacturer B, the smart home appliance of manufacturer C, and the smart home appliance of manufacturer D, the terminal server sends the smart home appliance identification of manufacturer A to the server of manufacturer A. Send the smart home appliance identification of manufacturer B to the server of manufacturer B, send the smart home appliance identification of manufacturer C to the server of manufacturer C, and send the smart home appliance identification of manufacturer D to the server of manufacturer D. Then, after obtaining the identification of the corresponding smart device, the servers of different manufacturers obtain the operating data and location information of the smart device returned in the smart device. As an implementation manner, the smart device sends the operating data and location information to the manufacturer’s server at regular intervals, and the manufacturer’s server detects that the smart device is uploading the operating data and location information according to the operating data of the smart device. It is determined whether the smart device has a failure, and if a failure occurs, the corresponding failure information and repair address information are generated and sent to the terminal server.

As another implementation manner, the vendor server sends a data acquisition request to the smart device, the smart device acquires the data acquisition request, and sends the current operating data and location information to the vendor server, and the vendor server obtains the smart device based on the operating data and location information Fault information and repair address information of the equipment.

S1104: Send the fault information and maintenance address information to the smart terminal.

Refer to FIG. 13, which shows an information push method provided by an embodiment of the present application, which is applied to the above-mentioned smart device system, and the method shows the interaction relationship between the smart terminal, the terminal server, and the vendor server in the smart device system . Specifically, the method includes:

S1301: The smart terminal obtains the identification of the smart device, and sends the identification of the smart device to the terminal server.

S1302: The terminal server determines the manufacturer server corresponding to the smart device, and sends the identifier of the smart device to the manufacturer server.

S1303: The vendor server returns fault information and maintenance address information to the terminal server according to the operating data and location information corresponding to the identifier of the smart device.

S1304: The terminal server sends the fault information and repair address information to the smart terminal.

Please refer to FIG. 14, which shows a structural block diagram of an information pushing device 1400 provided by an embodiment of the present application. The device is applied to a client in a smart terminal of a smart device system. The system also includes a terminal server. The apparatus may include: an identification acquiring unit 1401, a sending unit 1402, and an information acquiring unit 1403.

The identification acquiring unit 1401 is used to acquire the identification of the smart device.

The sending unit 1402 is configured to send the identification of the smart device to the terminal server.

Further, the sending unit 1402 is configured to obtain operating data and location information corresponding to the identification of the smart device; and send the identification, operating data, and location information of the smart device to the terminal server.

Specifically, the sending unit 1402 is further configured to determine the target device SDK plug-in corresponding to the identifier of the smart device; obtain the operating data and location information sent by the smart device through the target device SDK plug-in.

Specifically, the sending unit 1402 is further configured to determine the target device application corresponding to the identification of the smart device; obtain the running data and location information through the target device application. Wherein, the client corresponds to a first background process, and said obtaining the operating data and location information through the target device application includes: establishing the first background process and the second background process of the target device application The communication connection between the first background process and the second background process to obtain the operating data and location information. Specifically, there are multiple smart devices, and the first background process can establish a communication connection with the second background process of each smart device.

In addition, the sending unit 1402 is also used to determine the monitoring module corresponding to the identification of the smart device; obtain the operating data and location information through the monitoring module. There are multiple smart devices, multiple monitoring modules, each smart device corresponds to one monitoring module, and the client can establish a communication connection with each monitoring module.

The information acquiring unit 1403 is configured to acquire the fault information and repair address information returned by the terminal server, where the fault information and repair address information indicate that the terminal server indicates that the smart device’s identity corresponds to the manufacturer’s server according to the The operation data and location information corresponding to the identification of the smart device are returned.

Please refer to FIG. 15, which shows a structural block diagram of an information pushing device 1500 provided by an embodiment of the present application. The device is applied to a terminal server of a smart device system. The device may include: an identification acquiring unit 1501 and a determining unit 1502 , The query unit 1503 and the sending unit 1504.

Identity acquisition unit 1501 for acquiring the identity of the smart device sent by the smart terminal.

The determining unit 1502 is configured to determine the vendor server corresponding to the smart device.

The query unit 1503 is configured to send the identification of the smart device to the vendor server, and instruct the vendor server to return fault information and maintenance address information according to the operating data and location information corresponding to the identification of the smart device.

Specifically, the query unit 1503 is also used to obtain the operating data and location information corresponding to the identification of the smart device; send the identification, operating data, and location information of the smart device to the vendor server, and instruct the vendor server according to The identification and operation data of the smart device determine the fault information, and the repair address information is determined according to the location information.

Specifically, the query unit 1503 is further configured to send the identifier of the smart device to the vendor server, instruct the vendor server to obtain the operating data and location information corresponding to the identifier of the smart device according to the identifier of the smart device, and The fault information is determined according to the identification and operation data of the smart device, and the maintenance address information is determined according to the location information.

Wherein, the method of sending the identification of the smart device to the vendor server is: obtaining the vendor fault query SDK plug-in corresponding to the identification of the smart device; sending the identification of the smart device through the vendor fault query SDK plug-in To the vendor server corresponding to the smart device.

The sending unit 1504 is configured to send the fault information and maintenance address information to the smart terminal.

Those skilled in the art can clearly understand that, for the convenience and conciseness of the description, the specific working process of the device and module described above can refer to the corresponding process in the foregoing method embodiment, which will not be repeated here.

In the several embodiments provided in this application, the coupling between the modules may be electrical, mechanical or other forms of coupling.

In addition, each functional module in each embodiment of the present application may be integrated into one processing module, or each module may exist alone physically, or two or more modules may be integrated into one module. The above-mentioned integrated modules can be implemented in the form of hardware or software functional modules.

Please refer to FIG. 16, which shows a structural block diagram of an intelligent terminal provided by an embodiment of the present application. The smart terminal 100 may be a smart terminal capable of running application programs, such as a smart phone, a tablet computer, or an e-book. The smart terminal 100 in this application may include one or more of the following components: a processor 110, a memory 120, a client 113, and one or more application programs, of which one or more application programs may be stored in the memory 120 and be It is configured to be executed by one or more processors 110, and one or more programs are configured to execute the method described in the foregoing method embodiment.

The processor 110 may include one or more processing cores. The processor 110 uses various interfaces and lines to connect various parts of the entire smart terminal 100, and executes by running or executing instructions, programs, code sets, or instruction sets stored in the memory 120, and calling data stored in the memory 120. Various functions and processing data of the smart terminal 100. Optionally, the processor 110 may use at least one of digital signal processing (Digital Signal Processing, DSP), Field-Programmable Gate Array (Field-Programmable Gate Array, FPGA), and Programmable Logic Array (Programmable Logic Array, PLA). A kind of hardware form to realize. The processor 110 may integrate one or a combination of a central processing unit (CPU), a graphics processing unit (GPU), and a modem. Among them, the CPU mainly processes the operating system, user interface, and application programs; the GPU is used for rendering and drawing of display content; the modem is used for processing wireless communication. It can be understood that the above-mentioned modem may not be integrated into the processor 110, but may be implemented by a communication chip alone.

The memory 120 may include random access memory (RAM) or read-only memory (Read-Only Memory). The memory 120 may be used to store instructions, programs, codes, code sets or instruction sets. The memory 120 may include a program storage area and a data storage area, where the program storage area may store instructions for implementing the operating system and instructions for implementing at least one function (such as touch function, sound playback function, image playback function, etc.) , Instructions for implementing the following method embodiments, etc. The data storage area can also store data created by the smart terminal 100 during use (such as phone book, audio and video data, chat record data), etc.

Please refer to FIG. 17, which shows a structural block diagram of a server provided by an embodiment of the present application. The server 200 may have a processor 210, a memory 220, and one or more application programs. One or more application programs may be stored in the memory 220 and configured to be executed by one or more processors 210. Each program is configured to execute the method described in the foregoing method embodiment. Specifically, the specific implementation of the processor and the memory may refer to the foregoing manner. Among them, the server 200 may be the aforementioned terminal server.

Please refer to FIG. 18, which shows a structural block diagram of a smart device system 10 provided by an embodiment of the present application. The smart device system 10 includes a smart terminal 100, a terminal server 200, and a manufacturer server 300.

The smart terminal 100 is used to obtain the identification of the smart device and send the identification of the smart device to the terminal server 200.

The terminal server 200 is configured to determine the manufacturer server 300 corresponding to the smart device, and send the identifier of the smart device to the manufacturer server 300.

The vendor server 300 is configured to return fault information and maintenance address information to the terminal server 200 according to the operating data and location information corresponding to the identification of the smart device.

The terminal server 200 is also used to send the fault information and repair address information to the smart terminal 100.

Please refer to FIG. 19, which shows a structural block diagram of a computer-readable storage medium provided by an embodiment of the present application. The computer readable medium 1900 stores program code, and the program code can be invoked by a processor to execute the method described in the above method embodiment.

The computer-readable storage medium 1900 may be an electronic memory such as flash memory, EEPROM (Electrically Erasable Programmable Read Only Memory), EPROM, hard disk, or ROM. Optionally, the computer-readable storage medium 1900 includes a non-transitory computer-readable storage medium. The computer-readable storage medium 1900 has storage space for the program code 1910 for executing any method steps in the above-mentioned methods. These program codes can be read out from or written into one or more computer program products. The program code 1910 may be compressed in a suitable form, for example.

Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the application, not to limit them; although the application has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that: The technical solutions recorded in the foregoing embodiments are modified, or some of the technical features are equivalently replaced; these modifications or replacements do not drive the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

An information push method, characterized in that it is applied to a client in a smart terminal of a smart device system, the system further includes a terminal server, and the method includes:

Obtain the identification of the smart device;

Sending the identification of the smart device to the terminal server;

Obtain the fault information and repair address information returned by the terminal server, where the fault information and repair address information indicate that the terminal server indicates the operation of the manufacturer server corresponding to the smart device identifier according to the smart device identifier Data and location information.
The method according to claim 1, wherein the sending the identification of the smart device to the terminal server comprises:

Obtain the operating data and location information corresponding to the identification of the smart device;

The identification, operation data and location information of the smart device are sent to the terminal server.
The method according to claim 2, wherein said obtaining operation data and location information corresponding to the identification of the smart device comprises:

Determining the target device SDK plug-in corresponding to the identifier of the smart device;

Obtain the operating data and location information sent by the smart device through the target device SDK plug-in.
The method according to claim 2, wherein said obtaining operation data and location information corresponding to the identification of the smart device comprises:

Determining the target device application corresponding to the identifier of the smart device;

Obtain the running data and location information through the target device application.
The method according to claim 4, wherein the client corresponds to a first background process, and the obtaining of the running data and location information through the target device application includes:

Establishing a communication connection between the first background process and the second background process of the target device application;

The operating data and location information are acquired through a communication connection between the first background process and the second background process.
The method of claim 5, wherein there are multiple smart devices, and the first background process can establish a communication connection with the second background process of each smart device.
The method according to claim 2, wherein said obtaining operation data and location information corresponding to the identification of the smart device comprises

Determining the monitoring module corresponding to the identifier of the smart device;

Obtain the operating data and location information through the monitoring module.
An information push method, characterized in that it is applied to a terminal server of a smart device system, the system further includes a smart terminal, and the method includes:

Acquiring the identifier of the smart device sent by the smart terminal;

Determine the vendor server corresponding to the smart device;

Sending the identifier of the smart device to the vendor server, instructing the vendor server to return fault information and repair address information according to the operating data and location information corresponding to the smart device identifier;

Send the fault information and repair address information to the smart terminal.
The method according to claim 8, wherein the sending the identification of the smart device to the vendor server instructs the vendor server to return a fault based on the operating data and location information corresponding to the identification of the smart device Information and repair address information, including:

Acquiring operating data and location information corresponding to the identifier of the smart device;

The identification, operation data, and location information of the smart device are sent to the vendor server, and the vendor server is instructed to determine the fault information according to the identification and operating data of the smart device, and determine the fault information according to the location information Repair address information.
The method according to claim 8, wherein the sending the identification of the smart device to the vendor server instructs the vendor server to return a fault based on the operating data and location information corresponding to the identification of the smart device Information and repair address information, including:

Send the identification of the smart device to the vendor server, instruct the vendor server to obtain the operating data and location information corresponding to the identification of the smart device according to the identification of the smart device, and according to the identification and operation of the smart device The data determines the fault information, and the repair address information is determined based on the location information.
The method according to any one of claims 8-10, wherein the sending the identification of the smart device to the vendor server comprises:

Acquiring the manufacturer's fault query SDK plug-in corresponding to the identifier of the smart device;

The identifier of the smart device is sent to the vendor server corresponding to the smart device through the vendor fault query SDK plug-in.
An information push method, characterized in that it is applied to a smart device system, the system includes a smart terminal, a terminal server, and a vendor server, and the method includes:

The smart terminal obtains the identification of the smart device, and sends the identification of the smart device to the terminal server;

The terminal server determines the manufacturer server corresponding to the smart device, and sends the identifier of the smart device to the manufacturer server;

The manufacturer server returns fault information and maintenance address information to the terminal server according to the operating data and location information corresponding to the identification of the smart device;

The terminal server sends the fault information and repair address information to the smart terminal.
The method according to claim 12, wherein the vendor server returns fault information and repair address information to the terminal server according to the operating data and location information corresponding to the identification of the smart device, comprising:

Determining, by the vendor server, standard data corresponding to the identifier of the smart device;

Determine fault information according to the standard data and the operating data;

Determine repair address information based on location information;

Send the fault information and repair address information to the terminal server.
The method according to claim 13, wherein the determining maintenance address information according to location information comprises:

Obtain all maintenance addresses corresponding to the smart device as alternative maintenance address information;

Acquiring the distance between the candidate repair address information and the location information;

The maintenance address whose distance meets the preset condition is used as the maintenance address information corresponding to the location information.
An information push device, characterized in that it is applied to a client in a smart terminal of a smart device system, the system further includes a terminal server, and the device includes:

The identification acquiring unit is used to acquire the identification of the smart device;

A sending unit, configured to send the identifier of the smart device to the terminal server;

The information acquiring unit is configured to acquire the fault information and repair address information returned by the terminal server, where the fault information and repair address information indicate that the terminal server indicates that the smart device’s identity corresponds to the manufacturer’s server according to the smart device The operation data and location information corresponding to the device identification are returned.
An information push device, characterized in that it is applied to a terminal server of a smart device system, the system further includes a smart terminal, and the device includes:

An identification acquiring unit, configured to acquire the identification of the smart device sent by the smart terminal;

The determining unit is used to determine the vendor server corresponding to the smart device;

The query unit is configured to send the identification of the smart device to the vendor server, and instruct the vendor server to return fault information and maintenance address information according to the operating data and location information corresponding to the identification of the smart device;

The sending unit is used to send the fault information and maintenance address information to the smart terminal.
An intelligent terminal, characterized in that it is applied to an intelligent device system, the system further includes a terminal server, and the intelligent terminal includes:

One or more processors;

Memory

One or more application programs, wherein the one or more application programs are stored in the memory and configured to be executed by the one or more processors, and the one or more programs are configured to execute such as The method of any one of claims 1-7.
A server, characterized in that it is applied to a smart device system, the system further includes a smart terminal, and the server includes:

One or more processors;

Memory

One or more application programs, wherein the one or more application programs are stored in the memory and configured to be executed by the one or more processors, and the one or more programs are configured to execute such as The method of any one of claims 8-11.
An intelligent device system, characterized in that it includes: an intelligent terminal, a terminal server, and a manufacturer server;

The smart terminal is used to obtain the identification of the smart device, and send the identification of the smart device to the terminal server;

The terminal server is configured to determine the manufacturer server corresponding to the smart device, and send the identifier of the smart device to the manufacturer server;

The vendor server is configured to return fault information and maintenance address information to the terminal server according to the operating data and location information corresponding to the identifier of the smart device;

The terminal server is also used to send the fault information and repair address information to the smart terminal.
A computer-readable medium, wherein the computer-readable storage medium stores program code, and the program code can be called by a processor to execute the method according to any one of claims 1-7.