CN113366471A

CN113366471A - Information pushing method and device, intelligent terminal, server and intelligent equipment system

Info

Publication number: CN113366471A
Application number: CN201980091001.2A
Authority: CN
Inventors: 成云峰
Original assignee: Guangdong Oppo Mobile Telecommunications Corp Ltd; Shenzhen Huantai Technology Co Ltd
Current assignee: Guangdong Oppo Mobile Telecommunications Corp Ltd; Shenzhen Huantai Technology Co Ltd
Priority date: 2019-05-16
Filing date: 2019-05-16
Publication date: 2021-09-07
Also published as: WO2020228037A1

Abstract

The application discloses an information pushing method and device, an intelligent terminal, a server and an intelligent equipment system, and relates to the field of Internet of things. The method comprises the following steps: acquiring an identifier of the intelligent device; sending the identification of the intelligent equipment to the terminal server; and acquiring fault information and maintenance address information returned by the terminal server, wherein the fault information and the maintenance address information are returned by a manufacturer server corresponding to the identifier of the intelligent equipment indicated by the terminal server according to the operation data and the position information corresponding to the identifier of the intelligent equipment. On one hand, the user can solve the fault of the intelligent device through the fault information, and if the fault can be solved, the fault can be solved under the reference of the fault information; on the other hand, if the fault can not be solved, the equipment can be sent to a maintenance place for maintenance or a maintenance person who contacts the maintenance place can be in contact with the maintenance address information for maintenance, and the time cost for the user to find the maintenance place is reduced.

Description

Information pushing method and device, intelligent terminal, server and intelligent equipment system

Technical Field

The application relates to the field of internet of things, in particular to an information pushing method and device, an intelligent terminal, a server and an intelligent equipment system.

Background

The intelligent home is characterized in that a home is used as a platform, facilities related to home life are integrated by utilizing a comprehensive wiring technology, a network communication technology, a safety precaution technology, an automatic control technology and an audio and video technology, an efficient management system of home facilities and family schedule affairs is constructed, home safety, convenience, comfortableness and artistry are improved, and an environment-friendly and energy-saving living environment is realized.

However, when the current smart home devices are out of order, the smart home devices need to go to a maintenance point for maintenance, which results in high maintenance cost.

Disclosure of Invention

The application provides an information pushing method and device, an intelligent terminal, a server and an intelligent equipment system, so as to overcome the defects.

In a first aspect, an embodiment of the present application provides an information pushing method, which is applied to a client in an intelligent terminal of an intelligent device system, where the system further includes a terminal server. The method comprises the following steps: acquiring an identifier of the intelligent device; sending the identification of the intelligent equipment to the terminal server; and acquiring fault information and maintenance address information returned by the terminal server, wherein the fault information and the maintenance address information are returned by a manufacturer server corresponding to the identifier of the intelligent equipment indicated by the terminal server according to the operation data and the position information corresponding to the identifier of the intelligent equipment.

In a second aspect, an embodiment of the present application further provides an information pushing method, which is applied to a terminal server of an intelligent device system, where the system further includes an intelligent terminal. The method comprises the following steps: acquiring an identifier of the intelligent equipment sent by the intelligent terminal; determining a manufacturer server corresponding to the intelligent equipment; sending the identification of the intelligent equipment to the manufacturer server, and indicating the manufacturer server to return fault information and maintenance address information according to the operating data and the position information corresponding to the identification of the intelligent equipment; and sending the fault information and the maintenance address information to the intelligent terminal.

In a third aspect, an embodiment of the present application further provides an information pushing method, which is applied to an intelligent device system, where the system includes an intelligent terminal, a terminal server, and a manufacturer server. The method comprises the following steps: the intelligent terminal acquires an identifier of the intelligent equipment and sends the identifier of the intelligent equipment to the terminal server; the terminal server determines a manufacturer server corresponding to the intelligent equipment and sends the identification of the intelligent equipment to the manufacturer server; the manufacturer server returns fault information and maintenance address information to the terminal server according to the operating data and the position information corresponding to the identification of the intelligent equipment; and the terminal server sends the fault information and the maintenance address information to the intelligent terminal.

In a fourth aspect, an embodiment of the present application further provides an information pushing apparatus, which is applied to a client in an intelligent terminal of an intelligent device system, where the system further includes a terminal server. The device comprises: the device comprises an identification acquisition unit, a sending unit and an information acquisition unit. And the identification acquisition unit is used for acquiring the identification of the intelligent equipment. And the sending unit is used for sending the identification of the intelligent equipment to the terminal server. And the information acquisition unit is used for acquiring fault information and maintenance address information returned by the terminal server, wherein the fault information and the maintenance address information are returned by a manufacturer server corresponding to the identifier of the intelligent equipment instructed by the terminal server according to the operation data and the position information corresponding to the identifier of the intelligent equipment.

In a fifth aspect, an embodiment of the present application further provides an information pushing apparatus, which is applied to a terminal server of an intelligent device system, where the system further includes an intelligent terminal, and the apparatus includes: the device comprises an identification acquisition unit, a determination unit, a query unit and a sending unit. And the identification acquisition unit is used for acquiring the identification of the intelligent equipment sent by the intelligent terminal. And the determining unit is used for determining the manufacturer server corresponding to the intelligent equipment. And the query unit is used for sending the identification of the intelligent equipment to the manufacturer server and indicating the manufacturer server to return fault information and maintenance address information according to the operation data and the position information corresponding to the identification of the intelligent equipment. And the sending unit is used for sending the fault information and the maintenance address information to the intelligent terminal.

In a sixth aspect, an embodiment of the present application further provides an intelligent terminal, which is applied to an intelligent device system, where the system further includes a terminal server, and the intelligent terminal includes: one or more processors; a memory; one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the above-described methods.

In a seventh aspect, an embodiment of the present application further provides a server, which is applied to an intelligent device system, where the system further includes an intelligent terminal, and the server includes: one or more processors; a memory; one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the above-described methods.

In an eighth aspect, an embodiment of the present application further provides an intelligent device system, including: intelligent terminal, terminal server and firm server. The intelligent terminal is used for acquiring the identification of the intelligent equipment and sending the identification of the intelligent equipment to the terminal server; the terminal server is used for determining a manufacturer server corresponding to the intelligent equipment and sending the identifier of the intelligent equipment to the manufacturer server; the manufacturer server is used for returning fault information and maintenance address information to the terminal server according to the operating data and the position information corresponding to the identification of the intelligent equipment; and the terminal server is also used for sending the fault information and the maintenance address information to the intelligent terminal.

In a ninth aspect, the present application further provides a computer-readable storage medium, where a program code is stored in the computer-readable storage medium, and the program code can be called by a processor to execute the above method.

Compared with the prior art, according to the scheme provided by the application, the intelligent terminal acquires the identification of the intelligent equipment, the identification of the intelligent equipment is sent to the terminal server, the terminal server sends the identification of the intelligent equipment to the manufacturer server, the manufacturer server determines the fault information and the maintenance address information according to the operation data and the position information corresponding to the identification of the intelligent equipment, and sends the fault information and the maintenance address information to the intelligent terminal. Therefore, a user can refer to the fault information and the maintenance address information through the user terminal, on one hand, the user can solve the fault of the intelligent equipment through the fault information, and if the fault can be solved, the fault can be solved under the reference of the fault information; on the other hand, if the fault cannot be solved, the equipment can be sent to a maintenance place for maintenance or a maintenance person who contacts the maintenance place can be in door maintenance according to the maintenance address information, the time cost for the user to find the maintenance place can be reduced by the maintenance address information, meanwhile, the user can accurately and quickly describe the fault of the intelligent equipment according to the fault information, and the communication cost can be further reduced.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

Fig. 1 is a diagram illustrating an application network environment of an information pushing method and apparatus according to an embodiment of the present application;

fig. 2 is a diagram illustrating an application network environment of an information pushing method and apparatus according to another embodiment of the present application;

fig. 3 is a flowchart illustrating a method of pushing information according to an embodiment of the present application;

fig. 4 is a schematic diagram illustrating an operation interface of a smart device in a client according to an embodiment of the present application;

fig. 5 is a flowchart illustrating a method for pushing information according to another embodiment of the present application;

fig. 6 shows a block diagram of a smart device system according to an embodiment of the present application;

fig. 7 is a flowchart illustrating a method of pushing information according to another embodiment of the present application;

FIG. 8 illustrates a block diagram of a smart device system according to another embodiment of the present application;

fig. 9 is a flowchart illustrating a method of pushing information according to still another embodiment of the present application;

FIG. 10 illustrates a block diagram of a smart device system according to yet another embodiment of the present application;

fig. 11 is a flowchart illustrating a method of pushing information according to yet another embodiment of the present application;

fig. 12 is a block diagram of a smart device system according to still another embodiment of the present application;

FIG. 13 is a diagram illustrating interactions between an intelligent terminal, a terminal server, and a vendor server in an intelligent device system according to an embodiment of the present application;

fig. 14 shows a block diagram of an information pushing apparatus according to an embodiment of the present application;

fig. 15 shows a block diagram of an information pushing apparatus according to another embodiment of the present application;

fig. 16 shows a block diagram of a smart terminal according to an embodiment of the present application;

fig. 17 shows a block diagram of a terminal server according to an embodiment of the present application;

fig. 18 shows a block diagram of a smart device system according to an embodiment of the present application;

fig. 19 shows a storage unit for storing or carrying program codes for implementing an information pushing method according to an embodiment of the present application.

Detailed Description

In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application.

The internet of things is a network concept which extends and expands the user side of the internet of things to any article to perform information exchange and communication on the basis of the internet concept. With the development of the internet of things technology, some scenes can be configured in the internet of things system. For a configured scene, a plurality of intelligent devices can be involved, and the plurality of intelligent devices have a certain linkage relation and can work cooperatively.

The intelligent equipment can be a projector, a projection screen, an intelligent lamp, an intelligent socket, a human body sensor, a door and window sensor, a wireless switch, an air conditioner partner, a smoke alarm, an intelligent curtain motor, an air purifier, an intelligent sound box and other intelligent terminals. In one mode, as shown in the smart device system of fig. 1, the smart terminal 100 for controlling can perform data interaction with the smart device 99 by directly establishing a wireless connection with the router. Moreover, after the connection with the cloud end is established, the intelligent terminal 100 may also realize data interaction with the intelligent device 99 through a data link between the cloud end and the router. Alternatively, as shown in the smart device system of fig. 2, the smart device 99 may establish a wireless connection with the router through the gateway 98. The data interaction may include the intelligent terminal sending a control instruction to the intelligent device, and the intelligent device returning status information or instruction execution result to the intelligent terminal. The data interaction between the intelligent terminal and the intelligent device can be triggered by a client installed in the intelligent terminal.

Specifically, the intelligent terminal 100 has a client installed therein, where the client may be an application program corresponding to a certain device manufacturer and can control a plurality of intelligent devices corresponding to the device manufacturer. In addition, since the product of the manufacturer includes a plurality of devices, and the client can be used as a control architecture of the devices corresponding to the manufacturer, whereas the control and interaction functions for each device require the installation of a plug-in for each device, as shown in fig. 1, both smart devices 99 may be controlled by the client, assuming that both are from one device vendor, however, since the two smart devices 99 belong to different types of products, for example, one is an x brand television, one is an x brand refrigerator, or different signal products belonging to the same type, for example, one is an x brand m1 model television, another is an x brand m2 model television, in order to control two devices, a plug-in corresponding to each device needs to be installed, as shown in fig. 1 and 2, a control plug-in 1 and a control plug-in 2 may control two different intelligent devices respectively.

However, the inventor of the present invention found in research that, in the existing smart device system, the smart terminal cannot be adapted to the smart appliances of each brand of each manufacturer, and only when the smart terminal is developed, the smart appliance capable of communicating with the smart terminal is also developed, which results in a huge cost. Since the communication protocols and transmission principles of intelligent household appliances of different manufacturers and intelligent terminals are different, many device manufacturers apply technical protection or encryption processing to the communication between the intelligent household appliances and the intelligent terminals. The intelligent terminal of the existing scheme can communicate with a plurality of manufacturer servers and intelligent devices only by installing application programs of various manufacturers, otherwise, the intelligent terminal cannot be connected with the intelligent household appliances of various manufacturers, and the running information of the equipment cannot be acquired from the intelligent household appliances of various manufacturers.

In addition, the existing scheme does not acquire the geographical position of the user, and the maintenance service point is possibly far away from the user, so that the maintenance cost of the user is increased.

Therefore, in order to overcome the above-mentioned drawbacks, an embodiment of the present application provides an information pushing method, as shown in fig. 3, which is applied to a client in an intelligent terminal of the intelligent device system. Specifically, the method comprises the following steps: s301 to S303.

S301: and acquiring the identification of the intelligent equipment.

The identifier of the smart device may be information used to uniquely identify the identity of the smart device, such as a device number or a physical address of the smart device.

Specifically, a client is installed in the intelligent terminal, a user can add an identifier of the intelligent device through the client, and can also realize network access operation of the intelligent device through the client, the client includes an interactive interface, the interactive interface includes the identifier of the intelligent device added by the user, and the identifier of each intelligent device corresponds to one control interface, for example, each operation interface may be a card. As shown in fig. 4, each card corresponds to a device, such as the device 1, the device 2, the device 3, and the like shown in fig. 4, which may be an identifier of the card or an identifier of the smart device, and a user can obtain a touch operation on the device 1 by clicking the card of the device 1, where the touch operation may be to open a control page corresponding to the device 1 or to perform other operations related to the device 1, and specifically, may be set according to a requirement.

When the network access operation of the intelligent equipment is executed, after the intelligent terminal acquires the identification of the intelligent equipment, the identification of the intelligent equipment is sent to the terminal server to be stored. It should be noted that, both the intelligent terminal and the terminal server can determine the information of the model, the manufacturer, and the like of the intelligent device through the identifier of the intelligent device. As an embodiment, it may be that the identifier of the smart device includes description information of the smart device, the description information including a model and vendor information of the smart device. As another embodiment, the identifier of the intelligent device may be the model of the intelligent device, and the intelligent terminal and the terminal server may be capable of finding the manufacturer information of the intelligent device according to the model of the intelligent device.

S302: and sending the identification of the intelligent equipment to the terminal server.

The intelligent terminal and the terminal server can establish network connection through the gateway. For example, the intelligent terminal and the terminal server are both connected with the gateway, the intelligent terminal sends data to the gateway, and the gateway sends the data to the terminal server. In addition, the terminal server is a data server of a client installed in the smart terminal, and is capable of storing data generated by various operations of the user in the client, specifically, the user logs in the client by using a user account, and performs various operations in the client, for example, controls a certain smart device to perform certain operations, and then, data corresponding to the operations is stored in the terminal server in correspondence with the user account.

The purpose of sending the identifier of the intelligent device to the terminal server by the intelligent terminal can be to request the terminal server to inquire whether the intelligent device has a fault.

In one embodiment, the intelligent terminal sends the identification of the intelligent device to the terminal server through a query request. The query request may be input by a user when operating a client of the intelligent terminal, specifically, the query request may be input by the user in an operation interface corresponding to an identifier of the intelligent device in the client, and the client sends the query request to the terminal server, where the query request includes the identifier of the intelligent device. For example, when the user operates the smart device using the client, the smart device has a certain fault, the fault reminding information is displayed through the client, and the user can input the query request corresponding to the identifier of the smart device by clicking the fault query button corresponding to the fault reminding information.

In addition, the intelligent terminal may send the query request once every predetermined time interval, where the predetermined time interval may be a time interval set by a user according to a requirement, or a time interval set by a manufacturer corresponding to the intelligent device. For example, in order to better serve a user, a manufacturer corresponding to the smart device needs to acquire the use condition of the user on the smart device at certain intervals, and then a time interval may be set, and an inquiry request is acquired every time the time interval is reached, so as to inquire whether the smart device is faulty.

S303: and acquiring fault information and maintenance address information returned by the terminal server.

And the fault information and the maintenance address information are returned by the manufacturer server corresponding to the identifier of the intelligent equipment indicated by the terminal server according to the operation data and the position information corresponding to the identifier of the intelligent equipment.

As an implementation manner, when the manufacturer server receives the operation data and the location information corresponding to the identifier of the intelligent device, the operation data and the location information of the intelligent device, which are acquired by the manufacturer server, are sent by the terminal server. Specifically, the terminal server obtains the identifier of the intelligent device and the operation data and the location information of the intelligent device, which are sent by the intelligent terminal, and forwards the identifier, the operation data and the location information to the manufacturer server. Specifically, how the intelligent terminal obtains the operation data and the location information of the intelligent device will be described in the following embodiments.

As another embodiment, after acquiring the identifier of the intelligent device, the terminal server may determine a vendor server corresponding to the intelligent device, and the intelligent device may communicate with the corresponding vendor server and send and store the operation data and the location information of the intelligent device to the vendor server. The terminal server sends the identification of the intelligent equipment to the manufacturer server, and after the manufacturer server obtains the identification of the intelligent equipment, the manufacturer server searches the operation data and the position information corresponding to the identification of the intelligent equipment. Specifically, it is described in the following embodiments.

After obtaining the operation data and the position information corresponding to the identifier of the intelligent device, the manufacturer server obtains the fault information of the intelligent device according to the identifier and the operation data of the intelligent device, and determines the maintenance address information according to the position information.

Specifically, the manufacturer server is internally provided with standard data corresponding to a plurality of intelligent devices, wherein the standard data is operation data of the intelligent devices when the intelligent devices are normally operated, that is, when no fault occurs. The manufacturer server searches standard data corresponding to the identification of the intelligent device in the stored standard data of the intelligent devices according to the identification of the intelligent device, matches the standard data corresponding to the identification of the intelligent device with the operating data corresponding to the identification of the intelligent device, and can acquire which specific parameter in the operating data is different from the standard value of the parameter in the standard data, thereby acquiring the fault information of the intelligent device. The fault information may be a description of the current fault.

In addition, the manufacturer server stores the description information of a plurality of maintenance places corresponding to each intelligent device, and the description information of the maintenance places comprises address information, contact information and the like of the maintenance places. The manufacturer server obtains the position information corresponding to the intelligent equipment, determines the distance between the intelligent equipment and each maintenance position according to the position information and the address information of each maintenance position, and takes the maintenance address with the distance meeting the preset conditions as the maintenance address information corresponding to the position information. The preset condition may be set by a user according to a requirement. For example, the distance may be the farthest distance, the closest distance, or the moderate distance. In this embodiment of the present application, taking the maintenance address whose distance satisfies the preset condition as the maintenance address information corresponding to the location information includes: and taking the maintenance address closest to the position information as maintenance address information corresponding to the position information. The maintenance address information may include an address of a maintenance place, and may also include a contact information of the maintenance place.

The position information corresponding to the intelligent device may be obtained by providing a position obtaining module, for example, a GPS positioning module, in the intelligent device. The location information acquired by the location acquisition module is used as the location information of the smart device. In addition, if the location information of the intelligent device is the location information of the intelligent terminal, which is sent to the terminal server after being acquired by the intelligent terminal, and is sent to the manufacturer server of the intelligent device by the terminal server, the location information of the intelligent device may be the location information of the intelligent terminal, specifically, in this case, the intelligent terminal may use the current location information of the intelligent terminal as the location information of the intelligent device, specifically, described in the following embodiments.

Referring to fig. 5, an information pushing method provided in the embodiment of the present application is shown, and is applied to a client in an intelligent terminal of the intelligent device system. Specifically, the method comprises the following steps: s501 to S505.

S501: and acquiring the identification of the intelligent equipment.

S502: and determining the target device SDK plug-in corresponding to the identification of the intelligent device.

Among them, the sdk (software Development kit) plug-in generally is a set of Development tools used to build application software for a specific software package, a software framework, a hardware platform, an operating system, and the like. Specifically, a plurality of interfaces to be accessed are integrated in the SDK plug-in, so that the intelligent terminal can be connected with the intelligent device through the integrated access interfaces. And each intelligent device corresponds to one SDK plug-in, and as an implementation mode, the SDK plug-ins corresponding to the intelligent devices of the same manufacturer are the same.

The communication protocol between the intelligent device and the intelligent terminal is integrated in the device SDK plug-in, and the device SDK plug-in is used for realizing data interaction and communication between the intelligent device and the intelligent terminal.

Specifically, a plurality of device SDK plug-ins are installed in the smart terminal, each device SDK plug-in corresponds to one smart device, and the smart terminal can communicate with the corresponding smart device through the device SDK plug-in.

As shown in fig. 6, the smart devices of different manufacturers correspond to different device SDKs, and specifically, the corresponding relationship between the device SDKs and the smart devices is stored in the smart terminal. For example, as shown in table 1 below:

TABLE 1

Device identification	Manufacturer identification	SDK plug-in identification
Intelligent device A	Manufacturer A	Vendor A device SDK
Intelligent equipment B	Manufacturer B	Vendor B device SDK
Intelligent equipment C	Manufacturer C	Vendor C device SDK
Intelligent device D	Manufacturer D	Vendor D device SDK

In addition, the manufacturer identifiers corresponding to different smart device identifiers may be the same, that is, the same smart device may be different devices belonging to the same manufacturer, and the same SDK plug-in corresponding to the manufacturer identifiers is the same, so that different devices of the same manufacturer may use the same SDK plug-in.

After the client acquires the identifier of the intelligent device, the client searches for the device SDK plug-in corresponding to the identifier of the intelligent device in the corresponding relationship between the device SDK and the intelligent device, and uses the device SDK plug-in as a target device SDK plug-in.

S503: and acquiring the running data and the position information sent by the intelligent equipment through the target equipment SDK plug-in.

As an implementation manner, the intelligent device may send the operation data of the intelligent device to the intelligent terminal through the target device SDK plug-in at certain time intervals, and then the intelligent terminal stores the obtained operation data, specifically, the operation data may be stored corresponding to a time point of receiving the operation data, so that the operation data obtained at a certain time point may be correspondingly stored. The operation data can be stored in the intelligent device or a manufacturer server corresponding to the intelligent device, the intelligent terminal sends an operation data acquisition request to the intelligent device, and the intelligent device acquires the operation data from the corresponding manufacturer server and sends the operation data to the intelligent terminal through the target device SDK plug-in.

As another implementation, the intelligent device sends the current operating data of the intelligent device to the intelligent terminal in response to the data acquisition request sent by the intelligent terminal.

In addition, the location information can reflect the current physical location of the smart device, and the location information may be location information of a positioning module in the smart device or location information of the smart terminal. Specifically, in some embodiments, the intelligent terminal obtains a communication connection mode between the intelligent terminal and the intelligent device, determines whether the communication connection mode is a preset mode, and if so, takes a current physical address of the intelligent device as location information of the intelligent device; if not, the physical address acquired by the positioning module in the intelligent equipment is acquired as the position information of the intelligent equipment.

The specific implementation of judging whether the communication connection mode is the preset mode may be to judge whether the intelligent terminal and the intelligent device are connected through short-distance communication, wherein the short-distance communication includes communication modes such as bluetooth, Wi-Fi direct, NFC, and the like, and if the short-distance communication belongs to the short-distance communication, the communication connection mode is judged to be the preset mode, otherwise, the communication connection mode is judged not to be the preset mode.

In addition, a specific implementation manner of determining whether the communication connection mode is the preset mode may be that whether the intelligent terminal and the intelligent device are located in the same local area network is determined, if yes, the communication connection mode is determined to be the preset mode, otherwise, the communication connection mode is determined not to be the preset mode.

Under the condition that the communication connection mode between the intelligent terminal and the intelligent equipment is a preset mode, the distance between the intelligent terminal and the intelligent equipment is short, and then the intelligent terminal takes the physical address of the intelligent terminal as the position information of the intelligent equipment. And under the condition that the communication connection mode between the intelligent terminal and the intelligent equipment is not a preset mode, the distance between the intelligent terminal and the intelligent equipment is far, the intelligent terminal sends a position acquisition instruction to the intelligent equipment through the target equipment SDK plug-in, and a positioning module of the intelligent equipment acquires the current physical address as the position information of the intelligent equipment and sends the position information to the intelligent terminal through the target equipment SDK plug-in.

S504: and sending the identification, the operation data and the position information of the intelligent equipment to the terminal server.

In addition, the terminal server can record the position information of the intelligent device acquired each time, and the intelligent terminal can record the position information of the intelligent device acquired each time and can record and store the sending record of sending the position information of the intelligent device to the terminal server each time. The intelligent terminal determines whether the position information of the intelligent device is sent to the terminal server before the position information of the intelligent device is obtained, if so, whether the obtained position information is consistent with the obtained position information is judged, if so, the intelligent terminal only sends the operation data of the intelligent device to the terminal server, and the terminal server can take the obtained position information as the position information of the intelligent device after the terminal server does not find the position information in the obtained data. Thus, it is possible to avoid repeatedly transmitting the same position information to the terminal server.

S505: and acquiring fault information and maintenance address information returned by the terminal server.

The terminal server sends the identification of the intelligent equipment, the operation data of the intelligent equipment and the position information to the manufacturer server, the manufacturer server determines the fault information of the intelligent equipment according to the standard data corresponding to the identification of the intelligent equipment and the operation data of the intelligent equipment, and determines the maintenance address information according to the position information of the intelligent equipment.

The method for sending the identification of the intelligent equipment, the operation data and the position information of the intelligent equipment to the manufacturer server by the terminal server comprises the steps of determining a manufacturer fault query SDK plug-in corresponding to the identification of the intelligent equipment, and sending the identification of the intelligent equipment, the operation data and the position information of the intelligent equipment to the manufacturer server corresponding to the intelligent equipment through the manufacturer fault query SDK plug-in.

The manufacturer fault query SDK plug-in is similar to the device SDK plug-in, and the difference is that the manufacturer fault query SDK plug-in provides an access interface for a communication channel between the terminal server and the manufacturer server. Specifically, a plurality of manufacturer fault query SDK plug-ins are installed in the terminal server, each manufacturer fault query SDK plug-in corresponds to one manufacturer fault server, and the terminal server communicates with the manufacturer server corresponding to the manufacturer fault query SDK plug-in through the manufacturer fault query SDK plug-in.

As shown in FIG. 6, different vendor servers query the SDK plug-in for different vendor failures.

Specifically, the terminal server generates operation characteristic information, operation condition information and user use habit information of the intelligent device according to the operation data and the position information of the intelligent device, and sends the operation characteristic information, the operation condition information and the user use habit information to the manufacturer server through the manufacturer fault query SDK plug-in. The manufacturer server matches the model of the intelligent equipment according to the data sent by the terminal server and compares the model with the standard data of the intelligent equipment, so that whether the intelligent equipment generates abnormity and faults in the operation process is analyzed, and if the abnormity and the faults are identified, which module of the intelligent equipment generates the faults is further positioned. The manufacturer server generates a fault report, inquires the address and the contact way of the maintenance point closest to the user through the position information, and returns the information to the terminal server. The terminal server returns the fault information and the maintenance address information acquired from the manufacturer server to the intelligent terminal, and the intelligent terminal informs the user of a fault alarm, a fault report and a maintenance point address contact mode.

In the embodiment of the application, the intelligent terminal is connected and communicated with the equipment and the fault query system of each manufacturer through the SDK of the manufacturer. The connection compatibility of the intelligent terminal and the intelligent equipment of each intelligent equipment manufacturer is improved, the access and development production cost is reduced, and the use cost of a user is greatly reduced. With prior art, intelligent terminal can't the adaptation different intelligent equipment of producer, if different producers all develop own app, lead to the user again to install the intelligent terminal app of each brand firm in intelligent terminal, increase user use cost.

In the overall scheme, the communication logic of the smart terminal and the vendor sdk is opaque and imperceptible to the user. The user installs a client, so that the state of the intelligent household appliances of different manufacturers can be monitored and the fault condition can be acquired, and meanwhile, the maintenance points of different manufacturers, which are closest to the user, can be acquired only by installing the client.

In the embodiment of the application, a developer of the intelligent terminal does not need to develop and sell own household appliance products, but can access intelligent household appliances SDKs of different manufacturers to adapt to product fault systems of manufacturers of different brands. The household appliances are produced without developing the household appliances by self, so that the economic risk possibly caused by the inexhaustible sale of the household appliances is avoided.

Referring to fig. 7, an information pushing method provided in the embodiment of the present application is shown, which is applied to a client in an intelligent terminal of the intelligent device system. Specifically, the method comprises the following steps: s701 to S705.

S701: and acquiring the identification of the intelligent equipment.

S702: and determining a target device application program corresponding to the identification of the intelligent device.

S703: and acquiring the running data and the position information through the target equipment application program.

S704: and sending the identification, the operation data and the position information of the intelligent equipment to the terminal server.

S705: and acquiring fault information and maintenance address information returned by the terminal server.

In this embodiment, the method is substantially the same as the method embodiment corresponding to fig. 5, and different places at least include different ways of obtaining the operation data and the location information corresponding to the identifier of the smart device, that is, different ways of sending the operation data and the location information to the smart terminal by the smart device.

Specifically, in the embodiment of the present application, the smart device and the smart terminal do not communicate with each other through the SDK plug-in, but communicate with each other through the device application. Specifically, a plurality of device applications are installed in the intelligent terminal, and as shown in fig. 8, different intelligent devices may correspond to different device applications, and as an implementation, the device applications corresponding to different models of intelligent devices of the same manufacturer are the same, that is, each manufacturer corresponds to one device application, and then the device applications integrate operation interfaces of a plurality of products of the corresponding manufacturer.

Then, an application correspondence relationship of the identifier of the device application program corresponding to the identifier of each smart device is stored in the smart terminal, and in S702, after the smart terminal acquires the identifier of the smart device, the smart terminal determines the device application program corresponding to the identifier of the smart device in the application correspondence relationship, and uses the device application program as the target device application program. Specifically, after a user purchases the smart device, a device application corresponding to the smart device is downloaded in a client of the smart terminal of the user.

Then, in S703, the intelligent terminal obtains the operation data and the location information through the target device application program. Specifically, the client calls the target device application program to access the intelligent device, so as to obtain the operating data and the position information of the intelligent device. Since the user may purchase different brands of smart devices, a plurality of corresponding manufacturer brands of device applications are installed, and thus the plurality of device applications may cause the user to forget which device application is to be used to operate the smart device to be operated, which increases the user usage cost.

Therefore, a first background process is established in the client, and a second background process is also set in each device application program, wherein the first background process and the second background process are both service processes, and specifically, the service process can be an application component which can execute long-time running operation in the background without a user interface. Services may be launched by other application components (e.g., Activity), and once launched, will run all the way in the background, even if the component (Activity) that launched the service is destroyed.

In addition, there may be a plurality of the intelligent devices, and the first background process may be capable of establishing a communication connection with the second background process of each of the intelligent devices.

Therefore, the client establishes a first background process running in the background and without perception of the user, the device application programs of the intelligent devices also establish a second background process without perception of the user, the first background process uniformly manages data communication between each device application program and each manufacturer, and all states of running data, position information and the like of all the intelligent devices of the user are collected into the client of the intelligent terminal.

Therefore, the specific implementation of acquiring the operation data and the location information by the target device application may be: establishing communication connection between the first background process and a second background process of the target equipment application program; and acquiring the running data and the position information through the communication connection between the first background process and the second background process. Therefore, the running data and the position information of the intelligent devices are obtained through the process running in the background, other operations of the user can be avoided being disturbed, and the management cost of the user can be reduced through the management of the client on all the application programs.

For the parts not described in detail in the above steps, reference may be made to the foregoing embodiments, which are not described again here.

Referring to fig. 9, an information pushing method provided in the embodiment of the present application is shown, which is applied to a client in an intelligent terminal of the intelligent device system. Specifically, the method comprises the following steps: s901 to S905.

S901: and acquiring the identification of the intelligent equipment.

S902: and determining a monitoring module corresponding to the identification of the intelligent equipment.

S903: and acquiring the operation data and the position information through the monitoring module.

The monitoring module may be a data transceiver module, which is capable of communicating with the intelligent terminal, and in particular, capable of communicating with a client of the intelligent terminal. As an implementation manner, the monitoring module communicates with the client of the intelligent terminal through an API interface or an SDK plug-in, so that the client, as a data access, interaction and management application program of the monitoring module, can acquire the operation data and the location information of the intelligent device, which are acquired by the monitoring module in advance, from the monitoring module.

As an implementation manner, the intelligent device may include a plurality of intelligent devices, each intelligent device corresponds to one monitoring module, or a plurality of intelligent devices correspond to one monitoring module, that is, the number of the intelligent devices and the number of the monitoring modules may be equal, that is, each monitoring module corresponds to one intelligent device, and the number may also be unequal, so that one monitoring module may correspond to a plurality of intelligent devices.

Specifically, the monitoring module may be an external device of the smart device, that is, the monitoring module is not disposed inside the smart device, and a plurality of smart devices with similar positions may be connected to the same monitoring module. In addition, the monitoring module can also be arranged in the intelligent equipment, and one intelligent equipment corresponds to one monitoring module. The monitoring modules are uniformly managed by a client of the intelligent terminal, specifically, the intelligent terminal acquires an identifier of the intelligent device corresponding to each monitoring module in advance, after acquiring the identifier of the intelligent device, the intelligent terminal searches the monitoring module corresponding to the identifier according to the identifier of the intelligent device, then sends a data acquisition request to the searched monitoring module, and after receiving the request, the monitoring module acquires operation data and position information corresponding to the identifier of the intelligent device and sends the operation data and the position information to the intelligent terminal.

As shown in fig. 10, since different manufacturers use the same monitoring module, the clients of the intelligent terminal can be used to uniformly manage and communicate with the intelligent devices of different manufacturers, and a user only needs to install one client. The intelligent equipment of each manufacturer transmits the running state and the identification to the intelligent terminal through the unified module, the intelligent terminal transmits the information to the terminal server, and the terminal server calls the fault sdk of each manufacturer to obtain a fault report and maintenance information.

S904: and sending the identification, the operation data and the position information of the intelligent equipment to the terminal server.

S905: and acquiring fault information and maintenance address information returned by the terminal server.

Referring to fig. 11, an information pushing method provided in the embodiment of the present application is shown, which is applied to the terminal server of the intelligent device system. Specifically, the method comprises the following steps: s1101 to S1104.

S1101: and acquiring the identification of the intelligent equipment sent by the intelligent terminal.

S1102: and determining a manufacturer server corresponding to the intelligent equipment.

S1103: and sending the identification of the intelligent equipment to the manufacturer server, and indicating the manufacturer server to return fault information and maintenance address information according to the operation data and the position information corresponding to the identification of the intelligent equipment.

Specifically, acquiring operation data and position information corresponding to the identification of the intelligent device; and sending the identification, the operation data and the position information of the intelligent equipment to the manufacturer server, indicating the manufacturer server to determine the fault information according to the identification and the operation data of the intelligent equipment, and determining the maintenance address information according to the position information.

As an embodiment, the operation data and the location information of the smart device may not be sent to the terminal server through the smart terminal, but may be directly obtained by the smart device through the manufacturer server. Specifically, the terminal server sends the identifier of the intelligent device to the manufacturer server, instructs the manufacturer server to obtain operation data and position information corresponding to the identifier of the intelligent device according to the identifier of the intelligent device, determines the fault information according to the identifier and the operation data of the intelligent device, and determines the maintenance address information according to the position information.

Specifically, when the user uses the intelligent household appliance for the first time, for example, when the intelligent device is first networked, a user identifier is set inside the intelligent device, and the user identifier may be used as an identifier of the intelligent device, or may be bound with the identifier of the intelligent device. Then, when the user adds the intelligent device in the client, the user sends the identifier of the intelligent device and the user identifier to the terminal server, and the terminal server correspondingly stores the user identifier and the identifier of the intelligent device, so that the terminal server can acquire the identifiers of the intelligent devices corresponding to the user identifiers.

The intelligent device is connected to the gateway, and the gateway sends data such as operation data and position information of the intelligent device to a manufacturer server corresponding to the intelligent device. Specifically, a user inputs a user identifier in a client of the intelligent terminal, the user identifier is sent to the terminal server, the terminal server searches for identifiers of a plurality of intelligent devices corresponding to high user identifiers, and searches for each manufacturer server through the identifiers of the intelligent devices, wherein the intelligent devices of the same manufacturer correspond to the same manufacturer server, and then the terminal server sends the identifiers of the intelligent devices belonging to the same manufacturer server to the corresponding manufacturer server.

As shown in fig. 12, assuming that the identifier of the smart device corresponding to the user id includes a manufacturer a smart home appliance, a manufacturer B smart home appliance, a manufacturer C smart home appliance, and a manufacturer D smart home appliance, the terminal server sends the identifier of the manufacturer a smart home appliance to the manufacturer a server, sends the identifier of the manufacturer B smart home appliance to the manufacturer B server, sends the identifier of the manufacturer C smart home appliance to the manufacturer C server, and sends the identifier of the manufacturer D smart home appliance to the manufacturer D server. Then, after acquiring the identifier of the corresponding intelligent device, different manufacturer servers acquire the running data and the position information of the intelligent device returned from the intelligent device. As an implementation manner, the intelligent device sends the operation data and the position information to the manufacturer server at regular intervals, when the manufacturer server detects that the intelligent device uploads the operation data and the position information, the manufacturer server determines whether the intelligent device fails according to the operation data of the intelligent device, and if the intelligent device fails, corresponding failure information and maintenance address information are generated and sent to the terminal server.

As another embodiment, the manufacturer server sends a data acquisition request to the intelligent device, the intelligent device acquires the data acquisition request and sends current operation data and position information to the manufacturer server, and the manufacturer server obtains fault information and maintenance address information of the intelligent device according to the operation data and the position information.

S1104: and sending the fault information and the maintenance address information to the intelligent terminal.

Referring to fig. 13, an information pushing method provided in the embodiment of the present application is shown, which is applied to the intelligent device system, and the method shows an interaction relationship among an intelligent terminal, a terminal server, and a manufacturer server in the intelligent device system. Specifically, the method comprises the following steps:

s1301: the intelligent terminal acquires the identification of the intelligent equipment and sends the identification of the intelligent equipment to the terminal server.

S1302: and the terminal server determines a manufacturer server corresponding to the intelligent equipment and sends the identification of the intelligent equipment to the manufacturer server.

S1303: and the manufacturer server returns fault information and maintenance address information to the terminal server according to the operating data and the position information corresponding to the identification of the intelligent equipment.

S1304: and the terminal server sends the fault information and the maintenance address information to the intelligent terminal.

Referring to fig. 14, a block diagram of an information pushing apparatus 1400 provided in an embodiment of the present application is shown, where the apparatus is applied to a client in an intelligent terminal of an intelligent device system, the system further includes a terminal server, and the apparatus may include: an identification acquisition unit 1401, a transmission unit 1402, and an information acquisition unit 1403.

An identity obtaining unit 1401, configured to obtain an identity of the smart device.

A sending unit 1402, configured to send the identifier of the smart device to the terminal server.

Further, the sending unit 1402 is configured to obtain operation data and location information corresponding to the identifier of the smart device; and sending the identification, the operation data and the position information of the intelligent equipment to the terminal server.

Specifically, the sending unit 1402 is further configured to determine a target device SDK plug-in corresponding to the identifier of the smart device; and acquiring the running data and the position information sent by the intelligent equipment through the target equipment SDK plug-in.

Specifically, the sending unit 1402 is further configured to determine a target device application corresponding to the identifier of the smart device; and acquiring the running data and the position information through the target equipment application program. The client corresponds to a first background process, and the acquiring the running data and the position information through the target device application program includes: establishing communication connection between the first background process and a second background process of the target equipment application program; and acquiring the running data and the position information through the communication connection between the first background process and the second background process. Specifically, there are a plurality of the intelligent devices, and the first background process can establish a communication connection with the second background process of each of the intelligent devices.

In addition, the sending unit 1402 is further configured to determine a monitoring module corresponding to the identifier of the smart device; and acquiring the operation data and the position information through the monitoring module. The intelligent device comprises a plurality of intelligent devices, the monitoring modules are arranged in a plurality, each intelligent device corresponds to one monitoring module, and the client side can establish communication connection with each monitoring module.

An information obtaining unit 1403, configured to obtain fault information and maintenance address information returned by the terminal server, where the fault information and the maintenance address information are returned by a manufacturer server that the terminal server indicates to correspond to an identifier of the smart device according to operation data and location information corresponding to the identifier of the smart device.

Referring to fig. 15, a block diagram of an information pushing apparatus 1500 provided in an embodiment of the present application is shown, where the apparatus is applied to a terminal server of an intelligent device system, and the apparatus may include: an identifier acquisition unit 1501, a determination unit 1502, an inquiry unit 1503, and a transmission unit 1504.

An identifier obtaining unit 1501 is configured to obtain an identifier of the smart device sent by the smart terminal.

A determining unit 1502 is configured to determine a vendor server corresponding to the smart device.

The query unit 1503 is configured to send the identifier of the intelligent device to the vendor server, and instruct the vendor server to return fault information and maintenance address information according to the operation data and the location information corresponding to the identifier of the intelligent device.

Specifically, the query unit 1503 is further configured to obtain operation data and location information corresponding to the identifier of the intelligent device; and sending the identification, the operation data and the position information of the intelligent equipment to the manufacturer server, indicating the manufacturer server to determine the fault information according to the identification and the operation data of the intelligent equipment, and determining the maintenance address information according to the position information.

Specifically, the query unit 1503 is further configured to send an identifier of the intelligent device to the vendor server, instruct the vendor server to obtain operation data and location information corresponding to the identifier of the intelligent device according to the identifier of the intelligent device, determine the fault information according to the identifier and the operation data of the intelligent device, and determine the maintenance address information according to the location information.

The method for sending the identifier of the intelligent device to the manufacturer server is as follows: obtaining a manufacturer fault query SDK plug-in corresponding to the identification of the intelligent equipment; and sending the identification of the intelligent equipment to a manufacturer server corresponding to the intelligent equipment through the manufacturer fault query SDK plug-in.

A sending unit 1504, configured to send the fault information and the maintenance address information to the intelligent terminal.

It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described apparatuses and modules may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the several embodiments provided in the present application, the coupling between the modules may be electrical, mechanical or other type of coupling.

In addition, functional modules in the embodiments of the present application may be integrated into one processing module, or each of the modules may exist alone physically, or two or more modules are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode.

Referring to fig. 16, a block diagram of an intelligent terminal according to an embodiment of the present application is shown. The smart terminal 100 may be a smart phone, a tablet computer, an electronic book, or other smart terminals capable of running an application program. The smart terminal 100 in the present application may include one or more of the following components: a processor 110, a memory 120, a client 113, and one or more applications, wherein the one or more applications may be stored in the memory 120 and configured to be executed by the one or more processors 110, the one or more programs configured to perform the methods as described in the foregoing method embodiments.

Processor 110 may include one or more processing cores. The processor 110 connects various parts within the entire intelligent terminal 100 using various interfaces and lines, and performs various functions of the intelligent terminal 100 and processes data by executing or executing instructions, programs, code sets, or instruction sets stored in the memory 120 and calling data stored in the memory 120. Alternatively, the processor 110 may be implemented in hardware using at least one of Digital Signal Processing (DSP), Field-Programmable Gate Array (FPGA), and Programmable Logic Array (PLA). The processor 110 may integrate one or more of a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), a modem, and the like. Wherein, the CPU mainly processes an operating system, a user interface, an application program and the like; the GPU is used for rendering and drawing display content; the modem is used to handle wireless communications. It is understood that the modem may not be integrated into the processor 110, but may be implemented by a communication chip.

The Memory 120 may include a Random Access Memory (RAM) or a Read-Only Memory (Read-Only Memory). The memory 120 may be used to store instructions, programs, code sets, or instruction sets. The memory 120 may include a stored program area and a stored data area, wherein the stored program area may store instructions for implementing an operating system, instructions for implementing at least one function (such as a touch function, a sound playing function, an image playing function, etc.), instructions for implementing various method embodiments described below, and the like. The storage data area may also store data (such as a phone book, audio/video data, chat log data) created by the smart terminal 100 in use, and the like.

Referring to fig. 17, a block diagram of a server according to an embodiment of the present application is shown. The server 200 may include a processor 210, a memory 220, and one or more applications, wherein the one or more applications may be stored in the memory 220 and configured to be executed by the one or more processors 210, the one or more programs configured to perform the methods as described in the aforementioned method embodiments. In particular, reference may be made to the foregoing manner for specific embodiments of the processor and memory. The server 200 may be the terminal server described above.

Referring to fig. 18, a block diagram of an intelligent device system 10 according to an embodiment of the present disclosure is shown. The smart device system 10 includes a smart terminal 100, a terminal server 200, and a vendor server 300.

The intelligent terminal 100 is configured to obtain an identifier of an intelligent device, and send the identifier of the intelligent device to the terminal server 200.

The terminal server 200 is configured to determine a vendor server 300 corresponding to the intelligent device, and send an identifier of the intelligent device to the vendor server 300.

The manufacturer server 300 is configured to return fault information and maintenance address information to the terminal server 200 according to the operation data and the location information corresponding to the identifier of the smart device.

The terminal server 200 is further configured to send the fault information and the maintenance address information to the intelligent terminal 100.

Referring to fig. 19, a block diagram of a computer-readable storage medium according to an embodiment of the present application is shown. The computer-readable medium 1900 has stored therein program code that can be called by a processor to execute the methods described in the above-described method embodiments.

The computer-readable storage medium 1900 may be an electronic memory such as a flash memory, an EEPROM (electrically erasable programmable read only memory), an EPROM, a hard disk, or a ROM. Optionally, computer-readable storage medium 1900 includes a non-volatile computer-readable medium. The computer-readable storage medium 1900 has storage space for program code 1910 that performs any of the method steps of the method described above. The program code can be read from or written to one or more computer program products. The program code 1910 may be compressed, for example, in a suitable form.

Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present application, and not to limit the same; although the present application has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not necessarily depart from the spirit and scope of the corresponding technical solutions in the embodiments of the present application.

Claims

An information push method is applied to a client in an intelligent terminal of an intelligent equipment system, the system further comprises a terminal server, and the method comprises the following steps:

acquiring an identifier of the intelligent device;

sending the identification of the intelligent equipment to the terminal server;

and acquiring fault information and maintenance address information returned by the terminal server, wherein the fault information and the maintenance address information are returned by a manufacturer server corresponding to the identifier of the intelligent equipment indicated by the terminal server according to the operation data and the position information corresponding to the identifier of the intelligent equipment.
The method of claim 1, wherein sending the identification of the smart device to the terminal server comprises:

acquiring operation data and position information corresponding to the identification of the intelligent equipment;

and sending the identification, the operation data and the position information of the intelligent equipment to the terminal server.
The method of claim 2, wherein the obtaining the operation data and the location information corresponding to the identification of the smart device comprises:

determining a target device SDK plug-in corresponding to the identification of the intelligent device;

and acquiring the running data and the position information sent by the intelligent equipment through the target equipment SDK plug-in.
The method of claim 2, wherein the obtaining the operation data and the location information corresponding to the identification of the smart device comprises:

determining a target device application program corresponding to the identification of the intelligent device;

and acquiring the running data and the position information through the target equipment application program.
The method of claim 4, wherein the client corresponds to a first background process, and the obtaining the running data and the location information by the target device application comprises:

establishing communication connection between the first background process and a second background process of the target equipment application program;

and acquiring the running data and the position information through the communication connection between the first background process and the second background process.
The method according to claim 5, wherein there are a plurality of the intelligent devices, and the first background process can establish a communication connection with the second background process of each intelligent device.
The method of claim 2, wherein obtaining the operational data and the location information corresponding to the identification of the smart device comprises

Determining a monitoring module corresponding to the identification of the intelligent equipment;

and acquiring the operation data and the position information through the monitoring module.
An information push method is characterized in that the method is applied to a terminal server of an intelligent device system, the system further comprises an intelligent terminal, and the method comprises the following steps:

acquiring an identifier of the intelligent equipment sent by the intelligent terminal;

determining a manufacturer server corresponding to the intelligent equipment;

sending the identification of the intelligent equipment to the manufacturer server, and indicating the manufacturer server to return fault information and maintenance address information according to the operating data and the position information corresponding to the identification of the intelligent equipment;

and sending the fault information and the maintenance address information to the intelligent terminal.
The method of claim 8, wherein sending the identifier of the smart device to the vendor server, instructing the vendor server to return fault information and maintenance address information according to the operating data and the location information corresponding to the identifier of the smart device, comprises:

acquiring operation data and position information corresponding to the identification of the intelligent equipment;

and sending the identification, the operation data and the position information of the intelligent equipment to the manufacturer server, indicating the manufacturer server to determine the fault information according to the identification and the operation data of the intelligent equipment, and determining the maintenance address information according to the position information.
The method of claim 8, wherein sending the identifier of the smart device to the vendor server, instructing the vendor server to return fault information and maintenance address information according to the operating data and the location information corresponding to the identifier of the smart device, comprises:

and sending the identification of the intelligent equipment to the manufacturer server, indicating the manufacturer server to acquire operation data and position information corresponding to the identification of the intelligent equipment according to the identification of the intelligent equipment, determining the fault information according to the identification and the operation data of the intelligent equipment, and determining the maintenance address information according to the position information.
The method of any of claims 8-10, wherein sending the identification of the smart device to the vendor server comprises:

obtaining a manufacturer fault query SDK plug-in corresponding to the identification of the intelligent equipment;

and sending the identification of the intelligent equipment to a manufacturer server corresponding to the intelligent equipment through the manufacturer fault query SDK plug-in.
An information pushing method is applied to an intelligent equipment system, the system comprises an intelligent terminal, a terminal server and a manufacturer server, and the method comprises the following steps:

the intelligent terminal acquires an identifier of the intelligent equipment and sends the identifier of the intelligent equipment to the terminal server;

the terminal server determines a manufacturer server corresponding to the intelligent equipment and sends the identification of the intelligent equipment to the manufacturer server;

the manufacturer server returns fault information and maintenance address information to the terminal server according to the operating data and the position information corresponding to the identification of the intelligent equipment;

and the terminal server sends the fault information and the maintenance address information to the intelligent terminal.
The method of claim 12, wherein the manufacturer server returns fault information and service address information to the terminal server according to the operating data and the location information corresponding to the identifier of the smart device, and the method comprises:

the manufacturer server determines standard data corresponding to the identification of the intelligent equipment;

determining fault information according to the standard data and the operation data;

determining maintenance address information according to the position information;

and sending the fault information and the maintenance address information to the terminal server.
The method of claim 13, wherein determining repair address information based on location information comprises:

acquiring all maintenance addresses corresponding to the intelligent equipment as alternative maintenance address information;

acquiring the distance between the alternative maintenance address information and the position information;

and taking the maintenance address with the distance meeting the preset condition as the maintenance address information corresponding to the position information.
The utility model provides an information push device which characterized in that, is applied to the customer end in the intelligent terminal of intelligent equipment system, the system still includes the terminal server, the device includes:

the identification acquisition unit is used for acquiring the identification of the intelligent equipment;

the sending unit is used for sending the identification of the intelligent equipment to the terminal server;

and the information acquisition unit is used for acquiring fault information and maintenance address information returned by the terminal server, wherein the fault information and the maintenance address information are returned by a manufacturer server corresponding to the identifier of the intelligent equipment instructed by the terminal server according to the operation data and the position information corresponding to the identifier of the intelligent equipment.
The utility model provides an information push device which characterized in that, is applied to the terminal server of intelligent equipment system, the system still includes intelligent terminal, the device includes:

the identification acquisition unit is used for acquiring the identification of the intelligent equipment sent by the intelligent terminal;

the determining unit is used for determining a manufacturer server corresponding to the intelligent equipment;

the query unit is used for sending the identification of the intelligent equipment to the manufacturer server and indicating the manufacturer server to return fault information and maintenance address information according to the operation data and the position information corresponding to the identification of the intelligent equipment;

and the sending unit is used for sending the fault information and the maintenance address information to the intelligent terminal.
The utility model provides an intelligent terminal, its characterized in that is applied to the smart machine system, the system still includes terminal server, intelligent terminal includes:

one or more processors;

a memory;

one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the method of any of claims 1-7.
The utility model provides a server, its characterized in that is applied to intelligent equipment system, the system still includes intelligent terminal, the server includes:

one or more processors;

a memory;

one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the method of any of claims 8-11.
A smart device system, comprising: the system comprises an intelligent terminal, a terminal server and a manufacturer server;

the intelligent terminal is used for acquiring the identification of the intelligent equipment and sending the identification of the intelligent equipment to the terminal server;

the terminal server is used for determining a manufacturer server corresponding to the intelligent equipment and sending the identifier of the intelligent equipment to the manufacturer server;

the manufacturer server is used for returning fault information and maintenance address information to the terminal server according to the operating data and the position information corresponding to the identification of the intelligent equipment;

and the terminal server is also used for sending the fault information and the maintenance address information to the intelligent terminal.
A computer-readable storage medium having program code stored therein, the program code being invoked by a processor to perform the method of any of claims 1-7.