CN106453604A - Household appliance fault processing method, apparatus and system - Google Patents
Household appliance fault processing method, apparatus and system Download PDFInfo
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- CN106453604A CN106453604A CN201610971022.1A CN201610971022A CN106453604A CN 106453604 A CN106453604 A CN 106453604A CN 201610971022 A CN201610971022 A CN 201610971022A CN 106453604 A CN106453604 A CN 106453604A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
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Abstract
The invention provides a household appliance fault processing method, apparatus and system. The method comprises the following steps: receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent by a household appliance to the user terminal by a wireless local area network; obtaining current geographical location information of the user terminal; determining a corresponding fault solution of a current fault of the household appliance according to the current household appliance fault code information and the current geographical location information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, relatively directed and accurate household appliance maintenance solutions can be provided.
Description
Technical field
The application is related to home appliance technical field, more particularly to a kind of household electrical appliances fault handling method, apparatus and system.
Background technology
With the popularization of intelligent terminal and intelligent appliance, by terminal and intelligent appliance, user carries out that communication has become as can
Can, user carries out detection by the fault of terminal-pair household electrical appliances and can improve understanding of the user to household electrical appliances use state and life-span, can
To improve the consciousness of user's reasonable employment household electrical appliances.
At present, corresponding failure code, failure code and fault message and event typically occurs after household electrical appliances break down
Barrier solution is corresponding, but as user determines the temperature of household electrical appliances local environment using position and the height above sea level etc. of household electrical appliances
Degree, air quality and ambient humidity, and temperature, air quality and humidity have impact on the spare part life-span of household appliances, therefore,
If the same failure code for the home appliance of diverse location still corresponds to identical fault solution, household electrical appliances can not be given
Accurate maintenance suggestion is provided.
Content of the invention
The application is intended at least to solve to a certain extent one of technical problem in correlation technique.
For this purpose, first purpose of the application is to propose a kind of household electrical appliances fault handling method, the method achieve more
Electric appliances service scheme accurately and is more targetedly provided.
Second purpose of the application is to propose a kind of cloud server.
3rd purpose of the application is to propose a kind of household electrical appliances fault processing system.
4th purpose of the application is to propose a kind of household electrical appliances fault treating apparatus.
5th purpose of the application is to provide a kind of non-transitorycomputer readable storage medium.
6th purpose of the application is to provide a kind of computer program.
For reaching above-mentioned purpose, the application first aspect embodiment proposes a kind of household electrical appliances fault handling method, including following
Step：The current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances failure code information is family
Electric equipment is sent to the user terminal by WLAN；Obtain the current geographic position information of the user terminal；
Current geographic position information according to the current household electrical appliances failure code information and the user terminal determines that the household electrical appliances set
Fault solution corresponding to standby current failure, and feed back to the user terminal.
The household electrical appliances fault handling method of the embodiment of the present application, by the current household electrical appliances failure code of receive user terminal to report
Information, wherein, the current household electrical appliances failure code information is sent to the user terminal for home appliance by WLAN
's；Obtain the current geographic position information of the user terminal；According to the current household electrical appliances failure code information and the use
The current geographic position information of family terminal determines the fault solution corresponding to the current failure of the home appliance, and feeds back
To the user terminal.Hereby it is achieved that can be based on household electrical appliances failure code and the use with household electrical appliances by wireless LAN communication
The geographical location information of family terminal is obtaining the corresponding fault solution of household electrical appliances current failure so that for the fault that household electrical appliances are provided
Solution is more accurate.
For reaching above-mentioned purpose, the application second aspect embodiment proposes a kind of cloud server, including：
Receiver module, for the current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances
Failure code information is sent to the user terminal for home appliance by WLAN；
Acquisition module, for obtaining the current geographic position information of the user terminal；
Determining module, for the current geographic position according to the current household electrical appliances failure code information and the user terminal
Confidence breath determines the fault solution corresponding to the current failure of the home appliance, and feeds back to the user terminal.
The cloud server of the embodiment of the present application, by the current household electrical appliances failure code information of receive user terminal to report,
Wherein, the current household electrical appliances failure code information is sent to the user terminal for home appliance by WLAN；Obtain
Take the current geographic position information of the user terminal；According to the current household electrical appliances failure code information and the user terminal
Current geographic position information determine fault solution corresponding to the current failure of the home appliance, and feed back to described
User terminal.Hereby it is achieved that can be based on household electrical appliances failure code and the user terminal with household electrical appliances by wireless LAN communication
Geographical location information obtaining the corresponding fault solution of household electrical appliances current failure so that for the fault solution party that household electrical appliances are provided
Case is more accurate.
For reaching above-mentioned purpose, the application third aspect embodiment proposes a kind of household electrical appliances fault processing system, including being located at
Home appliance and user terminal in same WLAN, and the cloud server as the offer of the application second aspect.
The household electrical appliances fault processing system of the embodiment of the present application, by the current household electrical appliances failure code of receive user terminal to report
Information, wherein, the current household electrical appliances failure code information is sent to the user terminal for home appliance by WLAN
's；Obtain the current geographic position information of the user terminal；According to the current household electrical appliances failure code information and the use
The current geographic position information of family terminal determines the fault solution corresponding to the current failure of the home appliance, and feeds back
To the user terminal.Hereby it is achieved that can be based on household electrical appliances failure code and the use with household electrical appliances by wireless LAN communication
The geographical location information of family terminal is obtaining the corresponding fault solution of household electrical appliances current failure so that for the fault that household electrical appliances are provided
Solution is more accurate.
4th purpose of the application is to propose a kind of household electrical appliances fault treating apparatus, including：Processor；At storage
The memorizer of reason device executable instruction；Wherein, the processor is configured to：
The current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances failure code information
For home appliance, the user terminal is sent to by WLAN；Obtain the current geographic position letter of the user terminal
Breath；Current geographic position information according to the current household electrical appliances failure code information and the user terminal determines the household electrical appliances
Fault solution corresponding to the current failure of equipment, and feed back to the user terminal.
The household electrical appliances fault treating apparatus of the embodiment of the present application, by the current household electrical appliances failure code of receive user terminal to report
Information, wherein, the current household electrical appliances failure code information is sent to the user terminal for home appliance by WLAN
's；Obtain the current geographic position information of the user terminal；According to the current household electrical appliances failure code information and the use
The current geographic position information of family terminal determines the fault solution corresponding to the current failure of the home appliance, and feeds back
To the user terminal.Hereby it is achieved that can be based on household electrical appliances failure code and the use with household electrical appliances by wireless LAN communication
The geographical location information of family terminal is obtaining the corresponding fault solution of household electrical appliances current failure so that for the fault that household electrical appliances are provided
Solution is more accurate.
5th purpose of the application is to provide a kind of non-transitorycomputer readable storage medium, when the storage is situated between
When instruction in matter is performed by the processor of mobile terminal so that mobile terminal is able to carry out a kind of household electrical appliances troubleshooting side
Method, methods described includes：
The current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances failure code information
For home appliance, the user terminal is sent to by WLAN；
Obtain the current geographic position information of the user terminal；
Current geographic position information according to the current household electrical appliances failure code information and the user terminal determines institute
The fault solution corresponding to the current failure of home appliance is stated, and feeds back to the user terminal.
The non-transitorycomputer readable storage medium of the embodiment of the present application, due to being able to carry out following household electrical appliances troubleshooting
Method：The current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances failure code information is family
Electric equipment is sent to the user terminal by WLAN；Obtain the current geographic position information of the user terminal；
Current geographic position information according to the current household electrical appliances failure code information and the user terminal determines that the household electrical appliances set
Fault solution corresponding to standby current failure, and feed back to the user terminal.Hereby it is achieved that household electrical appliances can be based on
Failure code and with household electrical appliances, household electrical appliances current failure is obtained by the geographical location information of the user terminal of wireless LAN communication
Corresponding fault solution so that the fault solution for providing for household electrical appliances is more accurate.
6th purpose of the application is to provide a kind of computer program, when in the computer program
When instruction processing unit is executed, a kind of household electrical appliances fault handling method is executed, methods described includes：
The current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances failure code information
For home appliance, the user terminal is sent to by WLAN；
Obtain the current geographic position information of the user terminal；
Current geographic position information according to the current household electrical appliances failure code information and the user terminal determines institute
The fault solution corresponding to the current failure of home appliance is stated, and feeds back to the user terminal.
The computer program of the embodiment of the present application, due to being able to carry out following household electrical appliances fault handling method：Receive and use
The current household electrical appliances failure code information of family terminal to report, wherein, the current household electrical appliances failure code information passes through for home appliance
WLAN is sent to the user terminal；Obtain the current geographic position information of the user terminal；Worked as according to described
The current geographic position information of front household electrical appliances failure code information and the user terminal determines the current event of the home appliance
The corresponding fault solution of barrier, and feed back to the user terminal.Hereby it is achieved that can be based on household electrical appliances failure code and
The corresponding fault of household electrical appliances current failure is obtained by the geographical location information of the user terminal of wireless LAN communication with household electrical appliances
Solution so that the fault solution for providing for household electrical appliances is more accurate.
The aspect that the present invention is added and advantage will be set forth in part in the description, and partly will become from the following description
Obtain substantially, or recognized by the practice of the present invention.
Description of the drawings
The above-mentioned and/or additional aspect of the present invention and advantage will become from the following description of the accompanying drawings of embodiments
Substantially and easy to understand, wherein：
Fig. 1 is the flow chart of the household electrical appliances fault handling method of the application one embodiment；
Fig. 2 is the flow chart of the household electrical appliances fault handling method of another embodiment of the application；
Fig. 3 is the flow chart of the household electrical appliances fault handling method of another embodiment of the application；
Fig. 4 is the structural representation of the cloud server of the application one embodiment；
Fig. 5 is the structural representation of the cloud server of another embodiment of the application；
Fig. 6 is the structural representation of the cloud server of another embodiment of the application；
Fig. 7 is the structural representation of the household electrical appliances fault processing system of the embodiment of the present application；
Fig. 8 is the application state figure of the household electrical appliances fault processing system that the embodiment of the present application is provided.
Specific embodiment
Embodiments herein is described below in detail, the example of the embodiment is shown in the drawings, wherein from start to finish
Same or similar label represents same or similar element or the element with same or like function.Below with reference to attached
The embodiment of figure description is exemplary, it is intended to for explaining the application, and it is not intended that restriction to the application.
Below with reference to the accompanying drawings household electrical appliances fault handling method, the apparatus and system of the embodiment of the present application are described.
Fig. 1 is the flow chart of the household electrical appliances fault handling method of the application one embodiment.At family's electric fault of the present embodiment
Reason method can be executed using cloud server, specifically include following steps：
Step 101, the current household electrical appliances failure code information of receive user terminal to report, wherein, current family's electric fault
Code information is sent to the user terminal for home appliance by WLAN.
Wherein, user terminal can be mobile terminal, such as mobile phone, panel computer or wearable device, for example intelligently
Wrist-watch etc., user terminal is set up by WLAN with home appliance and is connected, and can manipulate household electrical appliances by user terminal and set
Standby.
User terminal sets up wireless communication connection (for example with WiFi as being connected medium) with home appliance, and user can be by touching
The self-checking function of home appliance in the APP on user terminal is sent out, each module of therein is carried out certainly with triggering home appliance
Detection, after home appliance detects each module of itself associated inner and has defect, corresponding household electrical appliances failure code is returned to
User terminal, household electrical appliances failure code can be reported to cloud server by user terminal.
Certainly, user terminal reports current household electrical appliances failure code information to can also be other modes, for example can not base
Trigger in the active of user, but in home appliance under open state, carry out Autonomous test in real time, and deposit when itself is detected
After defect, corresponding for defect failure code is sent to user terminal；Or, home appliance in the state of start, with week
The mode of phase property carries out Autonomous test, and after itself existing defects is detected, corresponding for defect household electrical appliances failure code information is sent out
Give user terminal；Specifically, home appliance carries out Autonomous test in a periodic manner, can with Autonomous test per hour once,
Or four hour Autonomous test are once, time in specific cycle can sets itself according to actual needs.
Step 102, obtains the current geographic position information of the user terminal.
Specifically, the concrete mode for obtaining the current geographic position information of user terminal can be adopted with GPS (Global
Positioning System global positioning system) or the mode of base station obtain, wherein, architecture is a kind of based on signal
Tower is obtaining the coarse positioning technology of positional information, and positioning precision is more lower slightly compared to GPS, but its stationkeeping ability is higher, by ground
Domain limit smaller, meanwhile, architecture have certain mandatory, can be with all user terminals of positive location.
Due to user terminal and user using home appliance in the case of local area network wireless communication connection is set up, inevitable
Positioned at same climatic province, therefore, the geographical location information of the user terminal for getting is the geographical position letter of home appliance
Breath.Wherein, geographical location information includes：The geographical location information includes longitude information and latitude information；By longitude information
The climatic province residing for active user's terminal, i.e. home appliance be can determine with latitude information, further, height can also be included
Degree information, even if due to the area positioned at same climatic province, different height above sea levels are to also influencing whether air quality, environment
Humidity, and air quality and humidity, can also affect the spare part life-span of home appliance, and hence it is also possible to obtain height further
Information, to be more accurately located user terminal, i.e. home appliance.
Step 103, believes according to the current geographic position of the current household electrical appliances failure code information and the user terminal
Breath determines the fault solution corresponding to the current failure of the home appliance, and feeds back to the user terminal.
In the present embodiment, may not due to due to cause a certain fault occur in the home appliance in diverse location region
Same, therefore can be determined according to the current geographic position information of current household electrical appliances failure code information and user terminal and be best suitable for the family
The fault solution of electric equipment.
After cloud server determines the fault solution corresponding to the current failure of home appliance, user terminal can be from
Fault solution corresponding to cloud server active inquiry current failure, or, cloud server can actively will be corresponding
Fault solution is sent to user terminal.User terminal can be shown to user by full and accurate graphics context mode includes fault solution
Certainly scheme and other information, for example, it is possible to including failure code, the reason for the fault occurs, and fault solution, should
Fault also can result in which deeper problem etc., thus, it is possible to it is currently used so that user is more clearly understood
The problem of home appliance and potential danger are located so that the problem of specialty becomes eased clearing, improve Consumer's Experience.
It should be noted that when home appliance Autonomous test is more to the fault of itself, corresponding meeting produces multiple household electrical appliances
Failure code, each household electrical appliances failure code can correspond to a fault solution.
Specifically, Fig. 2 is the flow chart of the household electrical appliances fault handling method of another embodiment of the application.As shown in Fig. 2 this
Embodiment is refined further to the step of embodiment illustrated in fig. 1 103 on the basis of embodiment illustrated in fig. 1, specific on
The step of stating 103 can specifically include：
Step 1031, determines the current region information belonging to the current geographic position information.
Cloud server or user terminal can pre-set the corresponding relation in geographical position and its affiliated area, or
Person, cloud server can calculate current geographic position according to acquired geographical location information according to algorithm set in advance
The corresponding current region scope of confidence breath.Regional extent determination mode corresponding to different geographical position can be identical or not
With for example, it is possible to according to acquired geographical location information with the geographical position coordinates as the center of circle, L is half within a predetermined distance
The border circular areas formed by footpath are the regional extent for setting, using the regional extent as current region information.
Step 1032, inquires about the mapping table of the household electrical appliances failure code, regional extent and the fault solution that pre-set, really
Fixed fault solution corresponding with the current household electrical appliances failure code information and the current region information.
For example, the mapping table of household electrical appliances failure code, regional extent and fault solution can be corresponded in the following manner：
For example, when household electrical appliances failure code E01 occur, in different regional extents, such as In Guangdong Province, this area's ring
Border humidity is higher, and its corresponding solution is overhauled further for needing contact customer service.And if in North China, then should
Area surroundings humidity is relatively low, is air-dried, and its corresponding solution is for changing mainboard.And if in Xinjiang region, then the ground
The spread of voltage in area, its corresponding fault solution is reattempted to for restarting household electrical appliances.
Certainly, how institute is determined according to the geographical location information of the household electrical appliances failure code information and the user terminal
State the fault solution corresponding to the current failure of home appliance to realize for other enforcement means, for example, user
The weather corresponding to the geographical position of user terminal can be pre-set in terminal and supplies electrical information, the geographical position reported by user
The climatic information of the portability geographical location and electrical information is supplied in information, so that cloud server can be with the direct access user
The corresponding home appliance local environment information of terminal, to determine optimal fault solution.
The household electrical appliances fault handling method of the embodiment of the present application, due to by current family's electric fault of receive user terminal to report
Code information, and current household electrical appliances failure code information is that home appliance is sent to the user terminal by WLAN；
Obtain the current geographic position information of the user terminal；According to the current household electrical appliances failure code information and user's end
The current geographic position information at end determines the fault solution corresponding to the current failure of the home appliance, and feeds back to institute
State user terminal.Thereby, it is possible to realize the user terminal based on household electrical appliances failure code and with household electrical appliances by wireless LAN communication
Geographical location information obtaining the corresponding fault solution of household electrical appliances current failure so that the fault for being provided by household electrical appliances is solved
Scheme is more accurately and more targeted.
Further, Fig. 3 is the flow chart of the household electrical appliances fault handling method of another embodiment of the application；The present embodiment base
In Fig. 1 and embodiment illustrated in fig. 2, further, also include：
Step 201, to determined by the household electrical appliances failure code that reports in current region be ranked up according to pre-defined rule, build
Stand the household electrical appliances failure code data base in the current region.
Then step 202 can also be included after the current household electrical appliances failure code information of receive user terminal to report：According to
The current household electrical appliances failure code information that the user terminal for receiving is reported, and the pre-defined rule is in the current region
Household electrical appliances failure code data base be updated.
It should be noted that the quantity of the user terminal in the current region can have a lot, determined by current region
The household electrical appliances failure code for inside reporting is the household electrical appliances failure code reported by the multiple user terminals in the current region.
Wherein, step 201：To determined by the household electrical appliances failure code that reports in current region arrange according to pre-defined rule
Sequence, the household electrical appliances failure code data base for setting up in the current region, can specifically include：
The number of times that each household electrical appliances failure code according to reporting in the current region occurs, by each family's electric fault
The number of times that code occurs is ranked up from high to low, the household electrical appliances failure code data base for setting up in the current region.
As the number of times that household electrical appliances failure code occurs is more, then it represents that in current region, the household electrical appliances failure code institute
The occurrence frequency of corresponding fault is higher, then research staff, can be with emphasis to this kind of household electrical appliances when next-generation is designed
Fault is improved, i.e. counting user practical situation, to improve the quality of this kind of household appliances to the full extent.
It is understood that as the failure code that different household electrical appliances break down may be different, therefore, in the present embodiment
Household electrical appliances failure code is ranked up be ranked up for the failure code of same household electrical appliances, in order to preferably count
The performance of corresponding household electrical appliances.
Certainly, to determined by the mode that is ranked up according to pre-defined rule of the household electrical appliances failure code that reports in current region
Can also be other modes, for example, can sort according to the time order and function order for receiving household electrical appliances failure code；Or, may be used also
So that according to the fault severity level sequence corresponding to household electrical appliances failure code, concrete sortord can be set according to actual needs
Fixed, the embodiment of the present invention is not particularly limited.
The household electrical appliances fault handling method of the present embodiment, is also directed to the household electrical appliances that in current region, all user terminals are reported
Failure code is counted, timely to feed back to department after sale and the mechanism of research and development centre of household electrical appliances supplier, on the one hand convenient
Department after sale can be actively discovered which type of fault its household electrical appliances for being responsible for area's intra domain user occurs in that, can provide active to which
After-sale technical support, to improve after-sale service level, while research and development centre can get which fault message of the series of products
Probability of occurrence is higher, what reason to cause the technical data such as the probability height of fault appearance by, is conducive to the research and development institution to issue
The appearance of the fault can be evaded during like product of future generation and be upgraded, be reached the effect for submitting product quality to.
Particularly, it should be noted that in the inventive method embodiment execution sequence shown in flow chart merely illustrative, step
Labelling does not represent the sequencing of step.
In order to realize above-described embodiment, the present invention also proposes a kind of cloud server,
Fig. 4 is the structural representation of the cloud server of the application one embodiment；As shown in figure 4, the cloud of the present embodiment
End server includes：
Receiver module 11, for the current household electrical appliances failure code information of receive user terminal to report, wherein, the current family
Electric fault code information is sent to the user terminal for home appliance by WLAN.
Acquisition module 12, for obtaining the current geographic position information of the user terminal.
Determining module 13, for the current geographic according to the current household electrical appliances failure code information and the user terminal
Positional information determines the fault solution corresponding to the current failure of the home appliance, and feeds back to the user terminal.
The household electrical appliances fault processing system of the embodiment of the present application, by the current household electrical appliances failure code of receive user terminal to report
Information, wherein, the current household electrical appliances failure code information is sent to the user terminal for home appliance by WLAN
's；Obtain the current geographic position information of the user terminal；According to the current household electrical appliances failure code information and the use
The current geographic position information of family terminal determines the fault solution corresponding to the current failure of the home appliance, and feeds back
To the user terminal.Hereby it is achieved that can be based on household electrical appliances failure code and the use with household electrical appliances by wireless LAN communication
The geographical location information of family terminal is obtaining the corresponding fault solution of household electrical appliances current failure so that for the fault that household electrical appliances are provided
Solution is more accurate.
It should be noted that the function of each module and handling process, Ke Yican in the cloud server that provides of the present embodiment
See said method embodiment, which is realized, and principle is similar with technique effect, and here is omitted.
Specifically, Fig. 5 is the structural representation of the cloud server of another embodiment of the application；As shown in figure 5, above-mentioned
Determining module 13 is specifically included：
First determination sub-module 131, for determining the current region information belonging to the current geographic position information；
Second determination sub-module 132, for inquiring about the household electrical appliances failure code, regional extent and the fault solution party that pre-set
The mapping table of case, determines fault solution party corresponding with the current household electrical appliances failure code information and the current region information
Case.
Fig. 6 is the structural representation of the cloud server of another embodiment of the application；As shown in fig. 6, the present embodiment exists
On the basis of embodiment illustrated in fig. 5, further, cloud server also includes：
Database module 14, for determined by the household electrical appliances failure code that reports in current region establish rules according to pre-
Then it is ranked up, the household electrical appliances failure code data base for setting up in the current region.
Database update module 15, for the current household electrical appliances failure code information for being reported according to the user terminal for receiving,
And the pre-defined rule is updated to the household electrical appliances failure code data base in the current region.
The Database module 14 specifically for：According to each family's electric fault generation for reporting in the current region
The number of times that code occurs, the number of times that each household electrical appliances failure code is occurred is ranked up from high to low, works as proparea described in foundation
Household electrical appliances failure code data base in domain.
It should be noted that the function of each module and handling process, Ke Yican in the cloud server that provides of the present embodiment
See said method embodiment, which is realized, and principle is similar with technique effect, and here is omitted.
For reaching above-mentioned purpose, the present invention also provides a kind of household electrical appliances fault processing system, and Fig. 7 is the household electrical appliances of the embodiment of the present application
The structural representation of fault processing system, as shown in fig. 7, the household electrical appliances fault processing system is included in same WLAN
Home appliance 300 and user terminal 200, and the cloud server 100 for providing as above-mentioned embodiment.
The household electrical appliances fault processing system of the embodiment of the present application, by the current household electrical appliances failure code of receive user terminal to report
Information, wherein, the current household electrical appliances failure code information is sent to the user terminal for home appliance by WLAN
's；Obtain the current geographic position information of the user terminal；According to the current household electrical appliances failure code information and the use
The current geographic position information of family terminal determines the fault solution corresponding to the current failure of the home appliance, and feeds back
To the user terminal.Hereby it is achieved that can be based on household electrical appliances failure code and the use with household electrical appliances by wireless LAN communication
The geographical location information of family terminal is obtaining the corresponding fault solution of household electrical appliances current failure so that for the fault that household electrical appliances are provided
Solution is more accurate.
The application also provides a kind of household electrical appliances fault treating apparatus, including：Processor；For storing processor executable
Memorizer；Wherein, the processor is configured to：
The current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances failure code information
For home appliance, the user terminal is sent to by WLAN；Obtain the current geographic position letter of the user terminal
Breath；Current geographic position information according to the current household electrical appliances failure code information and the user terminal determines the household electrical appliances
Fault solution corresponding to the current failure of equipment, and feed back to the user terminal.
The household electrical appliances fault treating apparatus of the embodiment of the present application, by the current household electrical appliances failure code of receive user terminal to report
Information, wherein, the current household electrical appliances failure code information is sent to the user terminal for home appliance by WLAN
's；Obtain the current geographic position information of the user terminal；According to the current household electrical appliances failure code information and the use
The current geographic position information of family terminal determines the fault solution corresponding to the current failure of the home appliance, and feeds back
To the user terminal.Hereby it is achieved that can be based on household electrical appliances failure code and the use with household electrical appliances by wireless LAN communication
The geographical location information of family terminal is obtaining the corresponding fault solution of household electrical appliances current failure so that for the fault that household electrical appliances are provided
Solution is more accurate.
The application also provides a kind of non-transitorycomputer readable storage medium, when the instruction in the storage medium is by moving
When the processor of dynamic terminal is performed so that mobile terminal is able to carry out a kind of household electrical appliances fault handling method, methods described includes：
The current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances failure code information
For home appliance, the user terminal is sent to by WLAN；
Obtain the current geographic position information of the user terminal；
Current geographic position information according to the current household electrical appliances failure code information and the user terminal determines institute
The fault solution corresponding to the current failure of home appliance is stated, and feeds back to the user terminal.
The non-transitorycomputer readable storage medium of the embodiment of the present application, due to being able to carry out following household electrical appliances troubleshooting
Method：The current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances failure code information is family
Electric equipment is sent to the user terminal by WLAN；Obtain the current geographic position information of the user terminal；
Current geographic position information according to the current household electrical appliances failure code information and the user terminal determines that the household electrical appliances set
Fault solution corresponding to standby current failure, and feed back to the user terminal.Hereby it is achieved that household electrical appliances can be based on
Failure code and with household electrical appliances, household electrical appliances current failure is obtained by the geographical location information of the user terminal of wireless LAN communication
Corresponding fault solution so that the fault solution for providing for household electrical appliances is more accurate.
The embodiment of the present application also provides a kind of computer program, when the instruction in the computer program is processed
When device is executed, a kind of household electrical appliances fault handling method is executed, methods described includes：
The current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances failure code information
For home appliance, the user terminal is sent to by WLAN；
Obtain the current geographic position information of the user terminal；
Current geographic position information according to the current household electrical appliances failure code information and the user terminal determines institute
The fault solution corresponding to the current failure of home appliance is stated, and feeds back to the user terminal.
The computer program of the embodiment of the present application, due to being able to carry out following household electrical appliances fault handling method：Receive and use
The current household electrical appliances failure code information of family terminal to report, wherein, the current household electrical appliances failure code information passes through for home appliance
WLAN is sent to the user terminal；Obtain the current geographic position information of the user terminal；Worked as according to described
The current geographic position information of front household electrical appliances failure code information and the user terminal determines the current event of the home appliance
The corresponding fault solution of barrier, and feed back to the user terminal.Hereby it is achieved that can be based on household electrical appliances failure code and
The corresponding fault of household electrical appliances current failure is obtained by the geographical location information of the user terminal of wireless LAN communication with household electrical appliances
Solution so that the fault solution for providing for household electrical appliances is more accurate.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means specific features, structure, material or the spy for describing with reference to the embodiment or example
Point is contained at least one embodiment or the example of the application.In this manual, to the schematic representation of above-mentioned term not
Identical embodiment or example must be directed to.And, the specific features of description, structure, material or feature can be in office
Combined in one or more embodiments or example in an appropriate manner.Additionally, in the case of not conflicting, the skill of this area
The feature of the different embodiments described in this specification or example and different embodiments or example can be tied by art personnel
Close and combine.
Additionally, term " first ", " second " are only used for describing purpose, and it is not intended that indicating or hint relative importance
Or the implicit quantity for indicating indicated technical characteristic.Thus, define " first ", the feature of " second " can express or
Implicitly include at least one this feature.In the description of the present application, " multiple " are meant that at least two, such as two, three
Individual etc., unless otherwise expressly limited specifically.
In flow chart or here any process described otherwise above or method description are construed as, expression includes
One or more for realizing specific logical function or process the step of the module of code of executable instruction, fragment or portion
Point, and the scope of the preferred implementation of the application includes other realization, wherein can not be by the suitable of shown or discussion
Sequence, including according to involved function by basic and meanwhile in the way of or in the opposite order, carry out perform function, this should be by the application
Embodiment person of ordinary skill in the field understood.
Represent in flow charts or here logic described otherwise above and/or step, for example, it is possible to be considered as to use
In the order list of the executable instruction for realizing logic function, may be embodied in any computer-readable medium, for
Instruction execution system, device or equipment (as computer based system, include the system of processor or other can hold from instruction
The system of row system, device or equipment instruction fetch execute instruction) use, or with reference to these instruction execution systems, device or set
Standby and use.For the purpose of this specification, " computer-readable medium " can any can be included, store, communicate, propagate or pass
The dress that defeated program is used for instruction execution system, device or equipment or with reference to these instruction execution systems, device or equipment
Put.The more specifically example (non-exhaustive list) of computer-readable medium includes following：Electricity with one or more wirings
Connecting portion (electronic installation), portable computer diskette box (magnetic device), random access memory (RAM), read only memory
(ROM), erasable edit read-only storage (EPROM or flash memory), fiber device, and portable optic disk is read-only deposits
Reservoir (CDROM).In addition, computer-readable medium can even is that the paper that can print described program thereon or other are suitable
Medium, because edlin, interpretation can then be entered or if necessary with which for example by carrying out optical scanning to paper or other media
His suitable method is processed to electronically obtain described program, is then stored in computer storage.
It should be appreciated that each several part of the application can be realized with hardware, software, firmware or combinations thereof.Above-mentioned
In embodiment, the software that multiple steps or method can be executed in memory and by suitable instruction execution system with storage
Or firmware is realizing.For example, if realized with hardware, and in another embodiment, can be with well known in the art
Any one of row technology or their combination are realizing：The logic gates having for realizing logic function to data signal
Discrete logic, the special IC with suitable combinational logic gate circuit, programmable gate array (PGA), scene
Programmable gate array (FPGA) etc..
Claims (11)
1. a kind of household electrical appliances fault handling method, it is characterised in that comprise the following steps：
The current household electrical appliances failure code information of receive user terminal to report, wherein, the current household electrical appliances failure code information is family
Electric equipment is sent to the user terminal by WLAN；
Obtain the current geographic position information of the user terminal；
Current geographic position information according to the current household electrical appliances failure code information and the user terminal determines the family
Fault solution corresponding to the current failure of electric equipment, and feed back to the user terminal.
2. right wants the method as described in 1, it is characterised in that the current family's electric fault generation for being reported according to the user terminal
The current geographic position information of code information and the user terminal determines the event corresponding to the current failure of the home appliance
Barrier solution includes：
Determine the current region information belonging to the current geographic position information；
The mapping table of household electrical appliances failure code, regional extent and fault solution that inquiry pre-sets, determines current with described
Household electrical appliances failure code information and the corresponding fault solution of the current region information.
3. method as claimed in claim 2, it is characterised in that methods described also includes：
To determined by the household electrical appliances failure code that reports in current region be ranked up according to pre-defined rule, set up described in work as proparea
Household electrical appliances failure code data base in domain.
4. method as claimed in claim 3, it is characterised in that believe in the current household electrical appliances failure code of receive user terminal to report
Also include after breath：
The current household electrical appliances failure code information that user terminal according to receiving is reported, and the pre-defined rule is to described current
Household electrical appliances failure code data base in region is updated.
5. the method as described in claim 3 or 4, it is characterised in that the family's electric fault generation to reporting in current region
Code is ranked up according to pre-defined rule, and the household electrical appliances failure code data base for setting up in the current region includes：
The number of times that each household electrical appliances failure code according to reporting in the current region occurs, by each household electrical appliances failure code
The number of times for being occurred is ranked up from high to low, the household electrical appliances failure code data base for setting up in the current region.
6. a kind of cloud server, it is characterised in that include：
Receiver module, for the current household electrical appliances failure code information of receive user terminal to report, wherein, current family's electric fault
Code information is sent to the user terminal for home appliance by WLAN；
Acquisition module, for obtaining the current geographic position information of the user terminal；
Determining module, for believing according to the current geographic position of the current household electrical appliances failure code information and the user terminal
Breath determines the fault solution corresponding to the current failure of the home appliance, and feeds back to the user terminal.
7. cloud server as claimed in claim 6, it is characterised in that the determining module includes：
First determination sub-module, for determining the current region information belonging to the current geographic position information；
Second determination sub-module, for inquiring about reflecting for the household electrical appliances failure code, regional extent and the fault solution that pre-set
Firing table, determines fault solution corresponding with the current household electrical appliances failure code information and the current region information.
8. cloud server as claimed in claim 7, it is characterised in that also include：
Database module, for determined by the household electrical appliances failure code that reports in current region carry out according to pre-defined rule
Sequence, the household electrical appliances failure code data base for setting up in the current region.
9. cloud server as claimed in claim 8, it is characterised in that also include：
Database update module, for the current household electrical appliances failure code information for being reported according to the user terminal for receiving, Yi Jisuo
State pre-defined rule to be updated the household electrical appliances failure code data base in the current region.
10. as claimed in claim 8 or 9 cloud server, it is characterised in that
The Database module specifically for：Each household electrical appliances failure code according to reporting in the current region is gone out
Existing number of times, the number of times that each household electrical appliances failure code is occurred is ranked up from high to low, is set up in the current region
Household electrical appliances failure code data base.
11. a kind of household electrical appliances fault processing systems, it is characterised in that include the home appliance in same WLAN and use
Family terminal, and the cloud server as described in any one of claim 6-10.
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| CN201610971022.1A CN106453604B (en) | 2016-10-31 | 2016-10-31 | Household appliance fault processing method, device and system |
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| CN201610971022.1A CN106453604B (en) | 2016-10-31 | 2016-10-31 | Household appliance fault processing method, device and system |
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